Virgin Media Outage Report in Madeley, Telford and Wrekin, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Madeley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Madeley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Madeley, Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford and Kingswinford.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Wi-fi | |
| Kingswinford |
Phone | |
| Telford |
TV | |
| Telford |
Phone | |
| Telford |
||
| Telford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Madeley, England
Latest outage, problems and issue reports in Madeley and nearby locations:
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia Tbh the 5 minutes of dead air before I put the phone down on your colleague who was "just seeing what she could do" didn't help your cause much
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia Been trying to get thru to you by phone for 3 days now!! You’re well overcharging me for broadband please help me!!
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 35 minutes trying to talk to someone and nearly two hours from your how can I help tweet. No wonder I'm leaving
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Pete Jackson
(@pete62jackson) reported
from
Lawley Bank, England
@danslee @virginmedia Keep going @danslee We are all watching @virginmedia and thinking I wouldn't want to be with a provider with such draconian customer services #freedanfromvirgin
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia any reason why it’s taking you 4 hours to fix a problem in our area. This is the service you expect us as existing customers to pay through the nose for. But when we ring up and complain you say your deals are for new customers only!
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia Update says 6:30pm. It has been down since 2pm. No updates via text or email. Very disappointed.
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia Nothing listed on the service status page.
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John Sanders
(@ObsessiveJohn) reported
from
Shifnal, England
@virginmedia Unreliable & intermittent Broadband, no Sky Atlantic but most importantly very poor customer service as justified by this thread - I’d rather rather speak to a person real time
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Ken
(@Ross6Kennedy) reported
from
Wellington, England
Amount of money @virginmedia charge you and they can’t even sort out a problem overnight #shambles
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James
(@_jwynny) reported
from
Newport, England
Virgin media need to go bust after tonight’s showing, just got to the good bit in who dares wins and it goes down for the millionth time today
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Jordan Taylor 🎗️
(@JTaylor69) reported
from
Madeley, England
@EE Hi Mark. In the last few months, signal has been on and off like a yoyo, with total downtime last week which made working from home difficult. @virginmedia also died too, so wasn't a great day 😅 Other half uses Voxi and had no issues with connectivity.
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Kate
(@khnatter) reported
from
Newport, England
@virginmedia Trouble is as I explained, it’s rented accommodation and the rental company have the login and password info and are closed all weekend. Making studying impossible 😠
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Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
@shrutinha @TalkTalk @MoneySavingExp They’re shocking, download speeds never anything like I was paying for and customer service awful. I left for a great deal and service with @virginmedia
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 40 minutes and I finally get to talk to someone before being put on hold again as I'm bringing transfered because that person from @virginmedia can't help despite going through a multi choice option list that be part of the Turing test
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia hello already have broadband with you but 2 weeks ago visited shop signed up for phone and tv not got phoneline working yet tivo box not arrived dont know when live date is can you help
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Kate
(@khnatter) reported
from
Newport, England
@virginmedia Down again in Newport , Shropshire ! Trying to work 🙄
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Dan Bennett #StayAtHome🏡
(@DanBennett) reported
from
Madeley, England
@virginmedia Looks to be same issue as yesterday. Affecting online services including twitter, too.
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia 1/2 It’s with all devices, we’ve tried everything, we’ve reset, we’ve turned everything off and on again, we’ve switched from 5ghz to 2.4ghz and back again … it’s … just … so … slow! 😫😫😫 And I don’t get why we should need to be IT experts to get a good service …
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Chris Smith
(@ChrisMDSmith79) reported
from
Hadley, England
@StroescuGabriel @SamWall59028621 @xxIndyRef2xx @virginmedia That is why you should never use wifi. I have 3PCs, 2 consoles plus 2 x 4k TVs with V6 boxes. I use Cat6 on my PC and console (the rest is cat5) ethernet cabled into my own router, then into my Hub3 in modem mode. No issues with ping/lag here.
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Chris Smith
(@ChrisMDSmith79) reported
from
Hadley, England
@Qxater @Vivid_Web @xxIndyRef2xx @virginmedia That is all to do with the routing used. Baring in mind the entire back bone of the UK internet is controlled by the post office/BT Openwoe, so anyone piggy backing over BT would have a better ping. BUT ping is not the only issue. Being a gamer, give me VM 350 gaming pack over BT
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Megan 🐝
(@MeganBJoyce) reported
@virginmedia it’s so hard to get in touch with anyone from customer service.... any way we can chat to someone about our incredibly slow internet??? 🙄
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Harry Martin
(@harrymar1211) reported
@virginmedia We have had this extender for two months without issue and these problems only arose two days ago
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Matthew Wright
(@Matthew_Wright) reported
Of course they didn’t show...nor call or txt to let us know, again. Might stop my DD in protest @virginmedia and give you a taste of bad service...
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🇮🇪bren_26🇾🇪
(@BrendanReilly19) reported
@virginmedia playing online and keeps dropping me out of matchs any problems in the d10 area its usually good just the past 2 days has not been good
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David Hill
(@david_ghill) reported
@Matthew_Wright @virginmedia I never bothered after @virginmedia failed to return my call.
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Chelsey
(@DigitalDoodler) reported
@virginmedia Kudos to Kevin James in ur Retentions dept. Just phoned to offer a last ditch attempt to keep us. Lovely, honest guy who gave me the same package we were on and a potential fix for our woes! However its too late, we're signed up with Sky. You need more Kevins on your front line.
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michelle Adcock
(@pixieshell1975) reported
What the hell is wrong with @virginmedia they never do what they say that they are going to do. When you put the phone down you know you have been screwed over once again 😡🤬
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Stuart Bull
(@stuartjbull) reported
@Matthew_Wright @virginmedia Luckily you have a public profile so you'll probably get it fixed. Normal customers however they will crap on with impunity. My advice would be to find another provider.
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Dave
(@DurzoBlades) reported
@virginmedia I've tried moving the box itself to another spot available in the room as it's the only other place I can put it just now but I was thinking of asking for a booster, do you think this will help with the intermittent connection issues I've been having?
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Sadia Ghafoor
(@SadiaGhafoor) reported
@Matthew99029297 @virginmedia You were right, called them for my compensation and was told that I would get £3 comp as I didn’t have total loss of service.....lies, they also said comp was due after 72 hours when it says 48 hours on their website and on Twitter. Now I have to make an official complaint !