Virgin Media

Virgin Media Outage Report in Madeley, Telford and Wrekin, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Madeley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Madeley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Madeley, Telford and Wrekin, England 10/08/2025 05:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Madeley, Telford and Wrekin, England

The most recent Virgin Media outage reports came from the following cities: Telford, Newport and Kingswinford.

Loading map, please wait...
City Problem Type Report Time
United KingdomTelford TV
United KingdomTelford Phone
United KingdomTelford Internet
United KingdomTelford TV
United KingdomTelford TV
United KingdomTelford TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Madeley, England

Latest outage, problems and issue reports in Madeley and nearby locations:

  • Hello_Noto07 Hello Noto (@Hello_Noto07) reported from Oakengates, England

    @virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app

  • donnamariepage donna marie page (@donnamariepage) reported from Hadley, England

    @virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?

  • Hello_Noto07 Hello Noto (@Hello_Noto07) reported from Oakengates, England

    @virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    @virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?

  • Ed_Pritch91 Ed (@Ed_Pritch91) reported from Telford and Wrekin, England

    @mitchec1 @SkyUK @virginmedia Bad move.

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia broadband is down in WV6 can you confirm this please

  • J8rde Jord (@J8rde) reported from Wellington, England

    @virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!

  • MscChris Chris Shepherd CIHCM (@MscChris) reported from Admaston, England

    Hi @virginmedia any idea what the broadband issue is in TF5 ?

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia trying to get in contact with customer service about renewing my account

  • J8rde Jord (@J8rde) reported from Wellington, England

    @virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .

  • DanBennett Dan Bennett (@DanBennett) reported from Madeley, England

    Thank you Virgin Media for going offline just after I break then fix a customer site, rather than going offline in its broken state. Appreciate you waiting for me. Don’t appreciate you being offline though.

  • sengupta_monish monish sengupta (@sengupta_monish) reported from Telford and Wrekin, England

    Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.

  • Loveisinthehai7 Love is in the hair (@Loveisinthehai7) reported from Telford and Wrekin, England

    @virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.

  • MarkavParry Markav🦁 (@MarkavParry) reported from Madeley, England

    @virginmedia twice I have called you now, trying to cancel my contract. 50 and 90minute phone calls just to be hung up on!! I’m cancelling the direct debit. Just try and charge me and I will be charging you the cost of my phone bill that you wasted my time with!!!

  • LisaVin74208006 Lisa Vincent (@LisaVin74208006) reported from Madeley, England

    @virginmedia your self help checks to resolve faults is INFURIATING ! Run test on equipment but still a fault on home phone line but cant book an engineer !! I've had a "chat" with a robot and now just have to hope cyberspace is listening !!

  • LisaVin74208006 Lisa Vincent (@LisaVin74208006) reported from Madeley, England

    @virginmedia My home telephone line has been out of service for 10+ days . An engineer came to fix it Friday (last) 30th said fault was with service and would be repaired by Monday 2nd Nov. I've left numerous requests for response on website but no reply!

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.

  • LisaVin74208006 Lisa Vincent (@LisaVin74208006) reported from Madeley, England

    @virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.

  • GOROBERT1987 G (@GOROBERT1987) reported from Oakengates, England

    @virginmedia Its saying everything's fine but we've been having problems where the router keeps connecting and disconnecting for some reason

  • kalliewood1965 Kallie (@kalliewood1965) reported from Wellington, England

    @virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SimonArthurUK Simon Arthur (@SimonArthurUK) reported

    @virginmedia You haven’t “seen” a repeat issue we’ve all had to tell you

  • DBC_RYANGAMING DBCRYAN (@DBC_RYANGAMING) reported

    @virginmedia sort your ****** broadband out literally i hope you intend on giving all your customers discounts for this crappy service you keep providing

  • wnxarcticwolf Arcticwolf (@wnxarcticwolf) reported

    @virginmedia Best offer us a discount for this mess and for the customers who are affected by this! yet your prices go up every year and yet the service no loyalty!

  • MrDisputed Adam (@MrDisputed) reported

    when virgin media puts there prices up and then the service you pay for is down 2 times in 1 day its crazy #virginmedia #VirginMediaoutage

  • FleeDoubleE Paul McDonough (@FleeDoubleE) reported

    @virginmedia This is me registering my fault seeing as your phones and website are down as well

  • iamnoone2029 benedict manuel (@iamnoone2029) reported

    @virginmedia Everyone should get backup broadband if you can because of these issues. Virgin broadband is not always stable

  • bluevickibrown Vicki Brown (@bluevickibrown) reported

    @virginmedia So you are going to be refunding your customers for the outage as can’t even get on your website to report it

  • nbaguley neil baguley (@nbaguley) reported

    @virginmedia Appalling. So can’t work ..and this is the future..get it sorted, I’m paying for a service!!

  • tiamiyukunle69 Dr Efficiency (@tiamiyukunle69) reported

    @virginmedia Too bad TBH. Get it fixed ASAP please. Thank you

  • RAIQC1 Rubel Ahmed I.Q. Choudhury (@RAIQC1) reported

    @virginmedia Again, virgin media wifi network down, without any messages