Virgin Media Outage Report in Shifnal, Shropshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shifnal, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shifnal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shifnal, Shropshire, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Telford and Stafford.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
TV | |
| Wolverhampton |
Internet | |
| Wolverhampton |
Internet | |
| Wolverhampton |
Internet | |
| Wolverhampton |
Internet | |
| Wolverhampton |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shifnal, England
Latest outage, problems and issue reports in Shifnal and nearby locations:
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Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service
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Chris Psaras
(@chrispsaras) reported
from
Dudley, England
@virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia your self help checks to resolve faults is INFURIATING ! Run test on equipment but still a fault on home phone line but cant book an engineer !! I've had a "chat" with a robot and now just have to hope cyberspace is listening !!
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia an hour on hold and still no further forward 😭😭😭😭😭 this is why i dont ring with problems with my service from you
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monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.
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Matt Dudley
(@matttdudley) reported
from
Dudley, England
@virginmedia Supposedly had 1gig internet installed today but it appears you only brought the slow one with you! Top speed - 400mbps. Oh, and thank for cutting my call after 2 hours. #greatcustomerservice 😡
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Matt Dudley
(@matttdudley) reported
from
Dudley, England
@virginmedia No but the automated message at customer services says there's an outage. How can this keep happening?
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for
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donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia My home telephone line has been out of service for 10+ days . An engineer came to fix it Friday (last) 30th said fault was with service and would be repaired by Monday 2nd Nov. I've left numerous requests for response on website but no reply!
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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Will Hook
(@williamtm) reported
from
Stafford, England
@virginmedia had packet loss for a solid four days now in the ST16 area (Stafford)…any chance of a fix? It’s impacting my ability to work from home and in the evening I’ve not been able to watch YouTube/Netflix/etc without it buffering constantly.
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia broadband is down in WV6 can you confirm this please
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John Bird
(@John_L_Bird) reported
from
Dudley, England
@virginmedia when I resubscribed to your service for 18 months I requested wifi boosters which I was advised would be posted to me. 3 months on nothing received. Can’t get through on the phone or website chat service.
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Stocky.
(@StaffordTownUK) reported
from
Stafford, England
@virginmedia what are you doing to resolve the broadband ongoing performance and outage issues I'm Stafford. Many people /sites complaining.
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Matt Dudley
(@matttdudley) reported
from
Dudley, England
@vmbusinesshelp DON'T BUY VIRGIN MEDIA!!!! 2nd outage of the week. No responsibility or money back. I will be moving my business broadband elsewhere after speaking to OFCOM. #Useless #Shocking #avoid
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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michael quinn
(@mike_overthere) reported
@virginmedia @SouthamptonFC @NSP_teachers just had 2 bills 1 aweek ago my payment gone up another now and its gone up again £31.50 wtf for 50meg bb cant pay this so im going to post office its a lot cheaper
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Natalie
(@Natalieshill) reported
@virginmedia Yes no problem, that would be good. Thanks
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Todger Strunk
(@XitUp) reported
@virginmedia have you started throttling our internet again? It’s gone **** since my wife refused to pay the price increase you chucked out a week after we’d signed with you.
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lisa lavelle
(@lisalavelle20) reported
@virginmedia @SouthamptonFC @NSP_teachers Awful company I want to cancel my services but you make it impossible 😡
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Sharon Iddon
(@SharonAnnIddon) reported
@virginmedia I recently started a new contract for broadband and line rental. My first bill is incorrect. I’ve contacted your CS team three times and raised 2 separate complaints and the resolution-a credit has still not been applied to my account. Where do I go from here?
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Mick K
(@kneebs76) reported
@virginmedia Thanks, I’ve been occasionally checking that for the past couple of years and have left my details on the ‘keeping in touch’ page..my current broadband contract is up for renewal soon and was hoping you’d know if your service was going to be available anytime soon, I guess not...
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Chimpy12321 (twitch)
(@EGreenhill1) reported
@virginmedia The issue is, Virgin Media decides ive had enough upload speed for the day and cuts me off... I have phoned that number and a robot tells me they are very sorry for the issues and there is NO repair date scheduled.
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Ross Wilcox
(@Rossi2k) reported
@virginmedia So @virginmedia Even when I do why you ask, respond to emails and provide evidence and info you STILL cannot do what you promise! Are you just waiting for me to give up on the complaint? Cause believe me I’m not! Please follow through on what you promised and a manager contact me
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Przemyslaw Antoszczyk
(@ptma_1) reported
@virginmedia @Ofcom I went through all those tips multiple times outcome.your customer service apparently decided to order for us some sort of booster? No booster, no change, rubbish WiFi like it was. Just don’t bother as you don’t want or know how to help. We will go with @Ofcom #moneyfornothing
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Steven W.
(@1SteveW) reported
@CaptainAshZ @virginmedia Exactly the same issue in Southampton as well, if you hear any news or updates can you let me know?