Virgin Media Outage Report in Shifnal, Shropshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shifnal, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shifnal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shifnal, Shropshire, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Telford and Stafford.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
Wi-fi | |
| Telford |
TV | |
| Stafford |
Total Blackout | |
| Wolverhampton |
Internet | |
| Telford |
Total Blackout | |
| Telford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shifnal, England
Latest outage, problems and issue reports in Shifnal and nearby locations:
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Richard hartill
(@Kingsprink) reported
from
Dudley, England
@virginmedia good evening, after spending the last two night trying to call and being cut off now twice at the 1 hour 45 mins point. How on earth do I cancel my premier sports 🤬🤬🤬🤬
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia There is no issue that I can see. I’ve checked each time it has happened.
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Jord
(@J8rde) reported
from
Dudley, England
@Ofcom how do I lodge a complaint against @virginmedia they're making it almost impossible to cancel with them, I'm out of contract but where do I stand on just cancelling my DD payment ?
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Markav🦁
(@MarkavParry) reported
from
Madeley, England
@virginmedia twice I have called you now, trying to cancel my contract. 50 and 90minute phone calls just to be hung up on!! I’m cancelling the direct debit. Just try and charge me and I will be charging you the cost of my phone bill that you wasted my time with!!!
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I've been on for nearly 9 hours trying to complain or cancel. Nobody answers the phone. I got put through to retention at 1030 am still no reply on chat and its now disconnected me. I'm cancelling my direct debit.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia 3 times I’ve contacted them now & they’ve done **** all about it. Want £100+ to move a router as well the jokers.
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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Jord
(@J8rde) reported
from
Dudley, England
Hi @virginmedia still trying to cancel, nearly 4 days in now. No answer at 150 been In a 'live chat' since 930am nothing doing there. I wish to cancel, now. Failing that my direct debits will be stopped as of tomorrow.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.
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Jord
(@J8rde) reported
from
Dudley, England
@shaady_eymech @virginmedia It would be easier to find Madeline McCann than cancel with virgin.
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I wish to cancel my broadband can you have an agent contact me please, I've tried 150 and cant get through and I've tried online chat and keep getting disconnected before an agent responds . thank you.
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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Andy H
(@AndyTDEJ) reported
from
Dudley, England
I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Putnam
(@TomPutnam) reported
@virginmedia who’s the bright spark who thought ending hour long hold music calls with a robot assuming it’s solved your problem and saying “thank you, goodbye!” with a smarmy digital smile would be a set up that would get customers on side?Passenger’s greatest hits again then!
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Mal
(@Hildytoon) reported
@MartinSLewis attempted to contact Virgin Media for a number of weeks now both by phone & online, left on hold for hours and no response online chat either - I am moving out of rented property 17/2 and next monthly DD due 15/2 should I cancel DD to get a reaction it's ridiculous
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dinesh murugeswaran
(@DMurugeswaran) reported
@virginmedia my phone has been disconnected on numerous attempts to cancel my broadband service. Please could you get in contact ASAP or I will be filing a complaint with ombudsman
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Paul Davies
(@PD_1972) reported
@virginmedia Your internet service is absolutely appalling! It’s been on and off all day long and even into tonight! My Son has struggled with his School work, my Wife with her work as a key worker! Get a grip and sort your service out and reimburse customers on lack of service!!
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Colin
(@Rexton04) reported
@virginmedia Doing your bit! Don't make me laugh, messaging customer service is a nightmare, you obviously don't want anyone contacting you. I did manage to send a couple of messages, I even told you to reply or I leave, guess I'll be leaving then!!
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Amit Doshi
(@amitrnout) reported
@virginmedia Have you read my message? If yes, please tell me which part makes you think that I wouldn't have spoken to faults team in regards to an issue going on for nearly 2 months before raising this with CISAS? If no, read my message. I want to know how to get a deadlock letter?
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RobJD
(@RobJayDee) reported
@virginmedia I called two hours later, as advised, only to find out support is closed for the day. Beyond frustrating. We now only have tomorrow (Wednesday) to change the package or face cancellation fees.
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David Collinson
(@davidcolly5416) reported
@hursty2211 @virginmedia Cause they are ****
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Kay Kaye 💙
(@JessieLauren19) reported
@virginmedia @virginhelp Please don’t send me the usual links of what to do as I’ve tried them all, I get 100mbps through Ethernet to your hub but almost non existent WiFi from it, IT in work have said yours is awful and to buy new router but why should I have to do that?
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☆ ⓑⓔⓝ®™ ☆
(@ben_jamin_86) reported
@virginmedia I fixed my own issue after speaking to your £25 service charge gadget issue team and CSC team. They knew nothing all script and google readers none educated on technical support. Terrible best bit about it is they cutt you off when they don't no what to do lol. Cheap labour.