Virgin Media Outage Report in Tean, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tean, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tean and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Tean, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stafford, Stoke-on-Trent and Newcastle under Lyme.
| City | Problem Type | Report Time |
|---|---|---|
 Stafford |
Wi-fi | |
| Stoke-on-Trent |
TV | |
| Newcastle under Lyme |
TV | |
| Stafford |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tean, England
Latest outage, problems and issue reports in Tean and nearby locations:
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I have also tried the text service, and have been waiting an hour and a half for someone to answer. I have tried the options it gives in the meantime which redirect to the website which still doesn’t answer my query
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia can you please advise how I can speak to an actual person on your customer service number
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
@zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again
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Mark Kelly
(@upthevale) reported
from
Stafford, England
@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I’d like to cancel my broadband installation
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Wizz
(@Wizz57058652) reported
@virginmedia do I have to have the phone in order to have broadband? Because I dont use landline (who does thesedays??) And tv... is just **** on it.
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Andy F
(@unfitfinlay) reported
@virginmedia Why is it impossible to talk to a human when there’s a problem? I could explain my problem in seconds but, instead, I have to go through nonsense with the automated service?
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Back Of The Grid
(@TheRealBOTG) reported
@virginmedia Just letting you know your automated customer support is dog ****.
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G Viggy
(@G_Viggy) reported
@virginmedia As I say the assistance stops with "make a complaint here" loads of people with same problem which is why I hope @MartinSLewis @MoneySavingExp investigate
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AJW
(@AJW4966) reported
@virginmedia where is the chat service please thanks
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Matt
(@Snappersnap) reported
@virginmedia my deal runs out at the end of the month and I cannot get through to a customer services to do a new deal which means I will then be charged around £30 a month more because I haven't been able to alter my deal
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Darya Goryunovaa
(@DKremenskova) reported
@virginmedia wondering if your service is always this crap? Promised internet on 19th now 28th and as we went to cancel 4 people just hung up - just wow
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Al Smith
(@alsmith_glos) reported
@virginmedia The salesperson who made an unsolicited call to my address, persuaded me to leave sky and join virgin by offering me £200 credit on my first bill.This never happened and I ended up paying for sky and virgin in parallel. All calls,texts and emails go unanswered,he ignores me
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steve kelly
(@skellyynwa) reported
@virginmedia your customer service is ridiculously bad. We have been trying to cancel our contract for 9 days. 3 phone calls and online chat every day with no joy. Every chat and call, I have to start again and get nowhere!!!! #badcustomerservice #sortyourselvesout
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daniel edmunds
(@danieledmunds4) reported
@virginmedia why has your internet connection been so crap over the past few weeks in PO2 area