Virgin Media Outage Report in Tean, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tean, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tean and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Tean, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Stafford.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tean, England
Latest outage, problems and issue reports in Tean and nearby locations:
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia can you please advise how I can speak to an actual person on your customer service number
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
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Ian Morris
(@ianmorris04) reported
from
Checkley, England
@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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Mark Kelly
(@upthevale) reported
from
Stafford, England
@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I’d like to cancel my broadband installation
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
@virginmedia my internet is down, again 🙃 I'm in ST4
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I have also tried the text service, and have been waiting an hour and a half for someone to answer. I have tried the options it gives in the meantime which redirect to the website which still doesn’t answer my query
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emma stans Demelza
(@Tabbyexplosive) reported
Twitch is so laggy how do I sue Virgin media for trash signal
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Chris Latham
(@chrislathamm) reported
@virginmedia absolute joke of a service paying close to £50 a month for service thats never working properly, spent the last 2 hours reseting the box, been a loyal customer for 20 years , cant watch netflix or stream music cos the service is so bad, I going to another company
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James
(@jamesrjwyatt) reported
@virginmedia evening guys, we have a known problem on broadband in our area but very little info about when it’s likely to be resolved - with 4 of us working from home it’s getting desperate and would welcome more than just ‘there’s a problem in your area’, can you advise please?
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Daniel McGill
(@danielmcgill91) reported
.@virginmedia I've been waiting 6 weeks without service following a house move and have spent hours getting nowhere with customer service. I've had two failed installations because an imaginary 'construction team' has failed to complete work ahead of the engineer's arrival. Help!
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Paul Saunders
(@PSaundersCFC) reported
@virginmedia Complaint form online. Got a letter through the post with a number to text. Got texting someone from your team but they disappeared as soon as I raised my issue. This has gone on far too long now. Surely it can’t be this hard to speak to someone?
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Kyle Flamson
(@itskyleflamson) reported
I actually hope #virginmedia gets thousands of lawsuits against them for their failure to provide the promised service(s) of Internet. The contract and terms & conditions do NOT say constant drop outs of Internet connectivity. #fuckvirginmedia @vmbusinesshelp @VirginMediaCorp
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Rory Stuart
(@roropuds) reported
@virginmedia Its says I might have service issues - I got a text last month saying December 10th there might be issues, not no internet until December 10th - what is going on?
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Sami F
(@SamiFarooqui) reported
@virginmedia hi, I’m getting increasingly frustrated with the lack of a resolution towards my missing credit cheque. Can you please tell me how much longer I have to wait before I receive my funds? It’s been over 60 days with no sight of my money back at all..
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♛ Zainy ♛
(@MuhammadZain156) reported
@virginmedia hey fix your damn network please. This internet is absolutely horrendous. Constantly goes off the moment I step into my room so keep having to come down right next to the router. Either fix your network or end your damn company.
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Jon Pike
(@PikeyByName) reported
Typical from @virginmedia, who after 3.5 hours pick up the online help request. The assistant assures me that I "have reached the right person to help with your query" before completely failing to do that.... So without warning passes me to the back of another online queue #fail