Virgin Media Outage Report in Tean, Staffordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tean, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tean and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Tean, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Stafford and Newcastle under Lyme.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stafford |
Internet | |
| Stoke-on-Trent |
TV | |
| Stafford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tean, England
Latest outage, problems and issue reports in Tean and nearby locations:
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!
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Alee
(@AleeOwnzz) reported
from
Stoke-on-Trent, England
@toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus
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David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
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Gemma Brayne
(@Gemgwar) reported
from
Stafford, England
@virginmedia Yes. They have said we will have to wait until WEDNESDAY, so we were lied to again. Shocking service!
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔
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j
(@jcanlas159) reported
from
Stafford, England
@virginmedia No difference. We do have an engineer booked in but just trying to understand the issue. The router page shows the Broadband reading (Access Denied) errors
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Neil evans EVO
(@neilevo18781967) reported
from
Stoke-on-Trent, England
@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
@virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider
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𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Ellis
(@ripsaw_ellis) reported
@virginmedia what is the point of paying for ‘super fast’ broadband if I’m going to be told by your engineer that the hub is not fit for purpose and that is why my WiFi is rubbish. Solution to invest in a mesh at a cost of over £200?
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Paul W
(@youmemyselfi) reported
@virginmedia That's exactly what I did, the problem is when after watching normal tv and then go back to on demand you get same message so it's a workaround and not a solution.
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samantha laing
(@slaing86) reported
@virginmedia Hi yes I want to cancel, and ive been trying to phone since start of April it has been a nightmare also someone just phoned from company and because I says I wanted to cancel the person hang up ...I don't seem to be getting anywhere at all and my bill keeps getting higher.
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ann horgan
(@annhorgan16) reported
@virginmedia I have spent over an hour with diagnostics and nothing worked so the call centre guy said he would escalate it to the engineers and I would hear from them but it could take up to 30 days to resolve the problem
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Andy
(@as_mason) reported
@BBCWatchdog Virgin media are a con. I’m paying for something simple like internet and it keeps dropping out with no help from the customer service. @virginmedia can build rockets but can’t sort out WIFI issues. #virginmediasucks
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Chris Haggar ⛳
(@Chris8Haggar) reported
@virginmedia any chance you could help me cancel my package ? No tv or broadband for over5hrs now I ring up and the women just hangs up on me, then I call again and the person takes me off hold and doesn’t speak ! Awful service
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Brian moody Thompson
(@bleedingmoody) reported
@virginmedia your Internet is ****, I have never known anything drop out so much a ******* paratrooper drops out less.
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Jane Campey
(@66Campey) reported
@virginmedia Believe me, I have tried to speak with someone. There is an issue with your new app, not my bills or payments. I would appreciate if time was taken to rectify the issue as some poor soul will think they are in arrears and panic.
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Jon
(@harr40618758) reported
@virginmedia can someone please assist in getting my account sorted? Was told I would get a callback at 19:00 this evening and yet still waiting. Was on the phone for over an hour tonight and the same a couple of nights ago and no further in getting the issues resolved!
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Gusts Golubevs
(@GuseensLV) reported
@virginmedia fix your garbage services my network had a blackout for no reason. This services that you provide is absolutly rip off wtf virgin