Virgin Media Outage Report in Cheslyn Hay, Staffordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cheslyn Hay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheslyn Hay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 29: Problems at Virgin Media
Virgin Media is having issues since 11:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cheslyn Hay, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, West Bromwich, Wolverhampton, Oldbury, Dudley, Walsall, Kingswinford, Stafford, Burntwood, Lichfield, Bilston and Norton Canes.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Sutton Coldfield |
Phone | |
| Birmingham |
Internet | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cheslyn Hay, England
Latest outage, problems and issue reports in Cheslyn Hay and nearby locations:
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Scott badham
(@scbadham) reported
from
West Bromwich, England
@virginmedia Engineer visit happened last week and I was told I need a new cable fitting outside my property when I have said this to your fault Steen I have tried charging me £25 and now they are just sending out an engineer to look for problems yet again
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derek
(@Dereklad) reported
from
Birmingham, England
Virgin media is a good sim card to have in birmingham.dont touch three network there crap.
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Suzi🧡🖤🧡💕
(@Suzanne_WW) reported
from
Dudley, England
@virginmedia Absolutely useless Rude employees and no help!
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Lewis
(@ljb1875_) reported
from
Birmingham, England
Putin could blow up the virgin media headquarters and it wouldn’t make a difference to my wifi it’s that ****
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia Poor internet. 500+ disconnections in a week when I’m paying for the highest package. Tried to downgrade package to save money, told I can’t. List is endless & all on file, supposedly!
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Scott badham
(@scbadham) reported
from
West Bromwich, England
@virginmedia So why do you just feel that this next appointment is going to be a waste of time because I already know what the issue is and he’s I’m gonna have to rebook another appointment for someone else to come out and sort the issue out
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AJKearney
(@aquaticsmum64) reported
from
Aldridge, England
Hey @virginmedia Had a contract with you for years but the TV service is terrible. Called to sort - gave details including PW for account via auto system (all correct). Person said the name on my AC is different??? My bill is in my name! Left hanging on for 28 mins then cut off!
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AJKearney
(@aquaticsmum64) reported
from
Aldridge, England
@virginmedia Sorry but it’s Wednesday - not a weekend or a bank holiday yet! With the catalogue of issues I’ve had with your company I think it’s pretty appalling and next time my contract ends I won’t be fooled into renewing by empty promises
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Jackie Scott
(@JackieScott_) reported
from
Dudley, England
@virginmedia 3 days on top of 2 already means a customer lost 😥
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leo
(@leomountford4) reported
from
Birmingham, England
@virginmedia help
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Troy
(@tr0y1291) reported
from
West Bromwich, England
@virginmedia are an absolute disgrace. The broadband has been down more than in use over the last 12 months. My 1 year old would do a better job in the call centre they use.
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Paul Tuxworth
(@paultuxworth) reported
from
Birmingham, England
Red button not working on sky sports football @virginmedia @SkyFootball
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leo
(@leomountford4) reported
from
Birmingham, England
@virginmedia it can’t be that hard to fix 😭😭😭😭
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leo
(@leomountford4) reported
from
Birmingham, England
@virginmedia @MICHAEL33835551 JUST FIX IT
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia Still waiting on a call from 26th April. Spoke to customer services several times. No success. Really annoying that it’s so difficult for somebody to pick the phone up and talk. Perhaps VM know that they are in the wrong. @Ofcom thoughts? Always collect payments in time eh, Dean
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Paul M Crowley
(@crowley1959) reported
from
West Bromwich, England
@virginmedia The link you sent me only covers complaints about your services not account payable or refunds. I feel someone needs training. Awful service, I am going to this in the hands of a debt collection agency.
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Sharon Whitchurch 🇺🇦
(@S_Whitchurch) reported
from
Burntwood, England
First World problems. Internet dropping. Or should I say, @virginmedia broadband. Its awful, drops completely three / four times a week. Sometimes several times a day for a few seconds. Can't wait until I can give notice!
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@Kimothy_roll @virginmedia @Ofcom It’s just really poor customer relations. To not respond to a complaint. Only interested in taking your money, once they have that they no longer care.
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Aqeel Butt
(@akz147) reported
from
Birmingham, England
@virginmedia What does that even mean .. she cut me off after 2 hours of waiting on the phone.. what type customer service is acceptable at virgin media!!
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Steve Whittington
(@stevewhittbrum) reported
from
Birmingham, England
@virginmedia still not received service. Cut off twice in last two calls having waited a long time to get through. How can you resolve please ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🦉Stephen_SWFC_OvO🦉
(@ilsonowl) reported
@virginmedia Didn't know what option to use on your automated phone service
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Dr Simon Osindero
(@sindero) reported
@virginmedia So… how about that phone number I can call to speak with a human who’s knowledgeable about your technical infrastructure and who can properly explain to me WHY this continues to happen. And what a real fix will be, and when it’ll happen.
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Nigel Hudson
(@nigelhudson58) reported
@vmbusiness This is great news if we can get out of the contract. Our internet has gone down AGAIN and been trying to get through for over half an hour.
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Ros Kol
(@RosKol8) reported
@vmbusiness is the service down in North Birmingham as we can’t get through to you on your phone lines since 8am
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a.salem91@hotmail.co.uk
(@mr_as91) reported
@virginmedia If that is the reason, you can dm me and find out the details but instead choose to sit on the fence and do nothing. Update you why? you aren’t able to help or do nothing anyway.
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Dr Simon Osindero
(@sindero) reported
@virginmedia Yes. And usually it claims it will be “fixed” by 4 or 5pm the same day. (Narrator voice: it never is!).
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Mahir Chawda
(@luvNmusik_) reported
@virginmedia So what was the point in you replying?! Lol You've not helped in any capacity except for being nosey and wanting to know what's going on. It's actually a joke how **** your company is
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Nick Malden
(@Malders) reported
from
Godstow, England
@virginmedia @virginhelp we have been out for a few hours on ox2 8pg. When will our service be back up?
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@Rccl77
(@rccl77) reported
@virginmedia HI Virgin Media, we are unable to get through to you, but our internet is down. Wf13 3AR area. Can you please advise urgently, as we have deadlines to meet by 4pm today. Thanks.
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Anuj Ghaghada
(@nujwaan) reported
@vmbusiness AFTER BEING BOUNCED AROUND 8 DIFFERENT DEPARTMENTS, I'VE NOW BEEN ON HOLD FOR OVER AN HOUR AS OUR INTERNET IS COMPLETELY OFFLINE. WHAT KIND OF BUSINESS SUPPORT IS THIS??