Virgin Media Outage Report in Cheslyn Hay, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cheslyn Hay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheslyn Hay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cheslyn Hay, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Wolverhampton, Walsall, Bilston, Sutton Coldfield, Dudley, Burntwood, Wednesbury, Smethwick, Lichfield and Cannock.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
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| Birmingham |
Internet | |
| Birmingham |
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| Oldbury |
Internet | |
| Birmingham |
Wi-fi | |
| Oldbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cheslyn Hay, England
Latest outage, problems and issue reports in Cheslyn Hay and nearby locations:
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neil fleming
(@ThatNeilFleming) reported
from
Wolverhampton, England
@virginmedia take a look at the replies to your Facebook ads. Virtually every comment the same patchy broadband connection and absolute dog **** customer service
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.
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DOM PRIEST
(@Dom_Priest94) reported
from
Dudley, England
@virginmedia chronic customer service !
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Judy Lee
(@DorisLee1966) reported
from
Dudley, England
@virginmedia The first agent was so rude the second very helpful said she hoped she had sorted the dates of my contract and the bill. But as yet the bill for March hasn’t changed l have no idea what is happening with the complaints. I’m so worn down by it all.
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lee harris
(@leeharris85) reported
from
Dudley, England
@virginmedia I’ve tried calling got through being on hold for 30 minutes waiting to speak to a manager as I’ve been told I need to pay for something others have free and been cut out again!!!
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Helen Croft
(@NannieHelen) reported
from
West Bromwich, England
@virginmedia It’s the WIFi and what can you do about it? I’ve been a customer for many many years and this issue is causing aggravation. Surely I should expect uninterrupted service all day every day. It’s not cheap either is it??
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lee harris
(@leeharris85) reported
from
Dudley, England
@virginmedia customer service as good as ever told I’m being put through to another team.... then cut off
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.
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Dickie B
(@richiebunn) reported
from
West Bromwich, England
The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.
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Judy Lee
(@DorisLee1966) reported
from
Dudley, England
@theMrsH89 @virginmedia l upgraded my internet with Virgin and it’s dreadful. The process still isn’t sorted out lm being charged incorrectly and it won’t be put right until complaints sort it out. I’m still waiting for complaints the service for broadband and the customer is poor and very stressful
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then
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Judy Lee
(@DorisLee1966) reported
from
Dudley, England
@virginmedia I’ve called and called l’ve used the chat line numerous times. A agent opened a complaint in early feb l received a letter saying all sorted when it wasn’t there are 2 complaints outstanding and my accounts are still wrong.
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Andrew Grove
(@henry_1664) reported
from
Birmingham, England
Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...
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neil fleming
(@ThatNeilFleming) reported
from
Wolverhampton, England
@virginmedia That might require quite an extensive overall of your infrastructure and servers however you could maybe start by answering the telephone - you are a telecoms company. Or does customer service fly out the window once the direct debits are set up?
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Niall
(@NiallTaylor) reported
@adamcardy29 @virginmedia Pricks mate. Great service on the phone though, can’t fault the staff I’ve dealt with. Just issue after issue
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Andy Osborne
(@ozzywasp) reported
@virginmedia Still waiting for that SIM card to arrive...oh, and I never did receive that call back from one of your managers...! #shockhorror
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danny
(@dannyrobbo1988) reported
@virginmedia You guys fancy answering your phones anytime soon... been on hold for 40 minutes,because my broadband is down Again!!! #poorservice #virginmedia
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mark barnes
(@VMBoy) reported
@virginmedia So disappointing! Unreliable broadband service for sometime, had to work most of the day using my own personal data to hotspot my laptop, no full TV service, I can’t use the additional streaming channels I pay for. I ring for help & get cut off!!
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Pazuzu (not Mike Sweeney)
(@BeholdPazuzu) reported
@virginmedia That’s now 30 hours and still no contact. Nothing to the emails I have sent either, or contact based on my complaint.
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tonight_we_fly
(@tonight__we_fly) reported
@virginmedia Please read my previous messages to you, and your previous replies. We have already been through this more than once. When I phoned you, you put me on hold for 116 minutes and did nothing except charge me £24 for the call. I have been your customer for ten years. PLEASE RESPOND.
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your nan
(@algeriancunt) reported
@virginmedia your wifi is **** **** you bastards
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Emma Dilucia
(@EmmaEmzdee) reported
@virginmedia is anyone there to help? Spent over 4 hours on web chat since 23rd Dec. I’ve had the phone call to CS cut off twice! No internet over Xmas! Kids driving us mad....extreme poor customer service! I now want to cancel our order but nobody will actually speak to me.
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Maria Marchant, MBACP
(@lovetosleepy) reported
@virginmedia Do you only have one person dealing with all issues?? Even in pandemic times, this is a very poor performance.
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Gordon
(@c22gordon) reported
@virginmedia Hi have you any info on why we can't access certain parts of Instagram through virgin WiFi. I see lots of people getting the same issues .