Virgin Media Outage Report in Cheslyn Hay, Staffordshire, England

Problems in the last 24 hours in Cheslyn Hay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheslyn Hay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Cheslyn Hay, England

The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Oldbury, West Bromwich, Walsall, Dudley, Stafford, Wednesbury, Burntwood, Bilston, Lichfield, Smethwick, Cannock, Willenhall, and Sutton Coldfield.

City	Problem Type	Report Time
Wolverhampton	Internet	8 hours ago
West Bromwich	Internet	22 hours ago
Walsall	Internet	2 days ago
Oldbury	Wi-fi	2 days ago
Dudley	Internet	4 days ago
Wolverhampton	Phone	4 days ago

Community Discussion

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Virgin Media Issues Reports Near Cheslyn Hay, England

Latest outage, problems and issue reports in Cheslyn Hay and nearby locations:

• 
  matthew aucote (@matthewaucote) reported 3 minutes ago from Lichfield, England

  @virginmedia Broadband been down all morning in Lichfiled area any idea of issue or timescale

• 
  john giles (@GiLESzzzzz) reported 6 minutes ago from Walsall Wood, England

  @virginmedia I also have been trying do do live chat but that doesn't work either

• 
  Wie-Men Ho (@WieMenHo) reported 8 minutes ago from Lichfield, England

  Not surprised re @virginmedia especially on the TV side - my issues remain unresolved following my attempts to reduce my tv package without being given the assurances or certainty of what channels would actually be removed and what would remain!

• 
  𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊 (@ooftbbz) reported 12 minutes ago from West Bromwich, England

  @NeoThe1_ @virginmedia Ugh ours has been down for about an hour now 🙄

• 
  Wie-Men Ho (@WieMenHo) reported 17 minutes ago from Lichfield, England

  Shocking telephone service @virginmedia - want to reduce my TV package. Don’t want movies or BT sports any more. Can’t tell me what package I would move on to. Whether I lose any other channels or even if I lose HD channels.

• 
  Glenn Arnold (@MrBlitzed) reported 20 minutes ago from Rugeley, England

  @virginmedia So now I can't get into my account YET AGAIN to pay my bill. I changed my password but now I'm told I only have a secondary account and can't access billing. I went through all this crap last year and had a nightmare with your woeful call centre. Had enough now.

• 
  Saqib👨🏽‍🦯 (@Saq5000) reported 25 minutes ago from West Bromwich, England

  @virginmedia OK thanks for that and the screen has gone away after I clicked on the sea terms link but I still have the problem of not being able to swipe to delete on individual programs within a folder as this was possible before the update

• 
  liz fox🦊 (@lizzyhappyfox) reported 25 minutes ago from Dudley, England

  @virginmedia Yes same issues i'm afraid,no broadband,no information on tv,no recording of any programmes,virgin box flashing.

• 
  harrietparkdavies (@harrietmayx) reported 34 minutes ago from Lichfield, England

  @virginmedia reset my virgin router and now won’t turn back on.. help please

• 
  Chan Ekanayake (@ChanEk81) reported 36 minutes ago from Stafford, England

  @TrekinTech @virginmedia I gave up with Virgin media router after so many of these. It’s is single handedly the worst WiFi router man (or woman or it) has ever invented. But it’s a pretty ok modem TBF..

• 
  George Kafetzis (@Georgekafetzis) reported 37 minutes ago from Cheslyn Hay, England

  @VirginMedia the worst customer service known to mankind. I do not know how they say in business.

• 
  Dave (@davecres) reported 39 minutes ago from Walsall Wood, England

  @virginmedia No days no known problem but clearly with so many people waking up this morning and posting on twitter issues there must be an issue somewhere. Eg one of your switches down or dhcp server not issuing an IP to the hub so it can’t continue

• 
  Emily-jaye collins. (@EmzeeJaye) reported 40 minutes ago from Stafford, England

  @virginmedia all of yesterday and still today I have no internet. It's been switched off, reset etc. Last month I went nearly a week without service. This needs resolving or I'm leaving.

• 
  Wie-Men Ho (@WieMenHo) reported 42 minutes ago from Lichfield, England

  @virginmedia Again, why is it so complicated. Designed to frustrate the customer and so they stick with the more expensive package. Your team member could not understand my basic request, which is very concerning. Listen back to the call. Play it to @ofcom they have my consent to listen to it

• 
  𝕠𝕠𝕗𝕥𝕓𝕓𝕫 🦊 (@ooftbbz) reported 48 minutes ago from West Bromwich, England

  @virginmedia It’s back up now thanks, was down for about 2 hours 🥰

• 
  Emily-jaye collins. (@EmzeeJaye) reported 48 minutes ago from Stafford, England

  @virginmedia I've already checked and there is no reported issues in my area.

• 
  LordBeerHunter 🇪🇺 (@LordBeerHunter) reported 49 minutes ago from Stafford, England

  Here we go again @virginmedia, no WiFi randomly again! Although hardly ransom, it's a regular occurance. About time to stopped charging until you can provide a 24/7 service.

• 
  j7b7 (@Jeanybabesb) reported 52 minutes ago from Walsall Wood, England

  Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2

• 
  Barry Williams (@BarryWi32733397) reported 54 minutes ago from Hixon, England

  @staffsbrewery @unicom @openreach I walked away from BT Infinity in my Hixon village as soon as Virgin Media was available the Service from BT was not good to say the least and i safe money with VM compared to my monthly charges from BT and Sky

• 
  Saqib (@Saq5000) reported 58 minutes ago from West Bromwich, England

  @virginmedia The problem has sorted it self out for some reason as I got a message telling me that picture settings were updated when I had turned the box off for a whole day and turned it on again this morning

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daniel Stevenson (@DanielS10052533) reported 6 minutes ago

  @virginmedia hi I’ve just received you’re email about my bill going up by over 25% which is a disgrace ! Can I cancel even though I’m still under contract ?

• 
  brian cranthwaite (@Bcranthwaite) reported 10 minutes ago

  @virginmedia 1800 hrs estimated "fixed by" time and fifteen previous ones have all failed!. This is now farcical. It is hard to believe that an engineer "finds a fault"and makes 16 incorrect estimations of fix time.

• 
  kevinreilly (@kevinreilly32) reported 10 minutes ago

  @virginmedia Yes shows outage any idea when it will be fixed soon is not a reasonable answer

• 
  Martin (@Martinsboard) reported 12 minutes ago

  @virginmedia @samknows If you could supply me with the 1gb package I’m paying for instead of 94mbps that would be brilliant, your customer service team were terrible with todays repeated calls, hung up on twice then finally fobbed off with “we will monitor your connection for the next 24hrs”

• 
  Buffay the Vampire Layer ⚰️ (@_MyNameIsAdam_) reported 14 minutes ago

  Virgin Media better all be giving us return flights to Barbados for the **** storm of an internet outage we’ve had the entire day 🤡

• 
  Martin (@Martinsboard) reported 14 minutes ago

  @virginmedia @samknows The last tech support lady advised me to use your partners samknows rather than a independent isp speed checker, same with your app it’s a #con if gives false readings for know black spots around the house.

• 
  Daniel Stevenson (@DanielS10052533) reported 15 minutes ago

  @virginmedia @laudaball My bill will be increasing by 27% when inflation is half that amount ? Can I cancel when I still in contract ?

• 
  Chris (@Beardedwelsh) reported 17 minutes ago

  @virginmedia No listed issues, have to reboot every day. They advise reboot....just getting tedious when mid running a report and just stops.

• 
  Christine Shaw (@cammochris) reported 18 minutes ago

  @virginmedia But you managed to change my account and block it!!! I’m in South Africa, I have tried all the phone numbers…they don’t work! Please refer me to someone who can help! No one answers phones or messages!! #Virgin

• 
  Del Knight (@MrMajeeka) reported 18 minutes ago

  @virginmedia @ThatGuyKevinWho RPI+0% = inflation not RPI+x%. Companies like yours are exacerbating the issue. 3.9% on top of RPI, thanks for the extra 11.7% over the last 3 years.