Virgin Media Outage Report in Cheslyn Hay, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cheslyn Hay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheslyn Hay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cheslyn Hay, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Dudley, Walsall, Oldbury, Rugeley, Lichfield, Stafford, Sutton Coldfield, Smethwick and West Bromwich.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cheslyn Hay, England
Latest outage, problems and issue reports in Cheslyn Hay and nearby locations:
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Jillybrum
(@JillyBrum) reported
from
Birmingham, England
@virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.
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Davey Dug
(@Dug83) reported
from
West Bromwich, England
@virginmedia no tv or internet, what’s going on, charge a bomb then bang I’m left without services, 120 a month I pay for shit internet, 20 minutes holding time on the phone, JOKE
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lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
@virginmedia your customer services are a joke half hour on the phone spoke to two different people being passed back and forth
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia
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Aaron Maddocks
(@BcfcMaddocks) reported
from
Birmingham, England
@virginmedia i think your internet is possible the worst one out there at the moment; never works. Absolute shambles.
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lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
@virginmedia your customer services are a joke spoke to 3 different people on the phone now half hour still on hold
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Repeatedly over several years. Get the same response each time. Nothing changes long term. I see from checks online that other people have the same issues so I’m now planning on leaving.
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Steven Harris
(@Ste___H) reported
from
West Bromwich, England
@virginmedia Problems since Wednesday losing connection not a happy bunny
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!
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Ben
(@GullyPlays) reported
from
Birmingham, England
I’m sick of my internet going down for half a day every week. Should get something for the inconvenience. @virginmedia
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia You disabled our old address so I am now having to move my wife’s business computer and records at 10pm at night to the new address so she can work tomorrow. Your customer service agents haven’t got my name right once and you have mucked up provision of equipment at the new place
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
I also can’t get anyone to help resolve this as “your closed” apparently @virginmedia
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia not pleased at all with your service. Despite three confirmation calls from you to me confirm what we needed, you have still not handled our house move correctly
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Sarah Duncombe
(@HelenD132) reported
from
West Bromwich, England
@virginmedia No broadband service, apparently. Status checker says everything is fine, but I'm not convinced. Could I DM my postcode please.
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Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia Shocking bad. We booked our old address to run until the 7th March and paid for a new account to start today at the house we are moving into so my disabled wife was not without internet.
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AVRIL WATKINS
(@DANCINWANDERER) reported
from
Dudley, England
@virginmedia Yes we do - as soon as we turnoff the telly we lose signal and we have no Internet upstairs at all - very unhappy resorted to watching telly on the iPad
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Ben
(@GullyPlays) reported
from
Birmingham, England
And virgin is down again I’m sure this happens monthly...@virginmedia
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
Thanks @virginmedia for renewing my contract for 12 months and then downgrading me and I loose all my HD channels! Your service is poor and unacceptable #virginmedia
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lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
See @virginmedia can’t be bothered to even tweet back an angry customer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony Murphy
(@anthony_murphy1) reported
@virginmedia You will happily send me a new Hub 3, but that still means I need a 20m cable running through my house to get a stable connection in the room above the router. You have sent my long term virgin friends a new hub 4 without asking so why not me who is having actual issues?
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Anthony Melvin
(@AntMelvin) reported
@virginmedia I did try getting through to you this afternoon to see if anything could be done before escalating but the waiting time was over an hour and I've spent long enough trying to resolve this quite simple problem.
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Chris Loe
(@ChrisLoe) reported
@virginmedia why are you holding your customers hostage? I can’t get through to cancel my contract given your outrageous new prices. @Ofcom you should take note.
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Darren Leavens
(@DarrenL8770) reported
@virginmedia Please explain to me how you can justify a price increase to my current package when you broadband despite having boosters constantly drops out? The tv is all repeats or plus 1 channels. The customer service non-existent! So please explain the increase!
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STILLPOETRY PHOTOGRAPHY
(@stillpoetry) reported
@virginmedia I've contacted you twice on that number via land-line, twice the automated system runs some tests. I get disconnected of course, but then that's it. Theres no option to speak to someone, as the problem continues. Ive got cut off from two more NHS meetings.
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mummyteachercatmummy
(@KirstinPettet) reported
@virginmedia We were told within 24 hours (didn’t happen) then 2 hours. Then 1 hour then a supervisor was going to call. Then 4 hours.. All this off the back of us chasing via the messenger service. This started Monday and took until last night before we got a call
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Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
@virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
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🔶 Toby Price #FBPE #blacklivesmatter #LDCF ✝️
(@tobypriceis) reported
@virginmedia Tried to call you several times and just wait and wait (90 minutes waiting so far). Your wifi is simply not good enough. I started my service less than a month ago and I'm going to have to leave unless you can do something. Your support team said you could not!
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Harvey
(@jericho1973) reported
@virginmedia Yes I've done all that many many times and phoned your automated service and they check the line and tell me its fine but ten mins later it drops out. I can't even phone for advice cos I've a voip phone and it disconnects when the net drops out. Can you send a new hub