Virgin Media

Virgin Media Outage Report in Cheslyn Hay, Staffordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cheslyn Hay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheslyn Hay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cheslyn Hay, Staffordshire, England 03/29/2024 06:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Cheslyn Hay, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, West Bromwich, Oldbury, Stafford, Lichfield, Dudley, Walsall, Smethwick, Sutton Coldfield, Kingswinford and Rugeley.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBirmingham Phone
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cheslyn Hay, England

Latest outage, problems and issue reports in Cheslyn Hay and nearby locations:

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    Call number 25 with @virginmedia after the service desk hung up on my after I waited 30 mins to connect and then when I did get through put my on hold and then hung up 😭😬😬 on your call number 26

  • Mindful_Chat Emily Davies (@Mindful_Chat) reported from Birmingham, England

    @virginmedia Ok I did that a optimised then signal. So I will give that a go for now and hopefully it won’t kick me out again. I though it was the online meeting platform but it happened across multiple sites (teams, Skype etc...)

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia I’m afraid my patience has worn thin on my complaint. I have now emailed the CEO of Virgin Media.

  • antdwolves Ant Davies (@antdwolves) reported from Wolverhampton, England

    @CliffHague @virginmedia If you have not already ring to disconnect then tell retentions you need 2nd line support. They should be in Scotland or North East and really know their stuff I have Virgin but use gmail as a preferred option Good Luck!

  • danandbec Dan and Bec (@danandbec) reported from Stafford, England

    Well, @virginmedia what a way to welcome a new customer. Two weeks in and I’m getting speeds so slow the internet is unusable. A week to wait before an engineer visit and there’s no compensation. How do we key workers work from home this week on 2mbit?

  • CallMeJim3 Call Me Jim (@CallMeJim3) reported from Dudley, England

    @virginmedia what is wrong with your system. Three times today we have lost service. Is your infrastructure antiquated or your engineers usless.

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.

  • SusanDaisley SueD (@SusanDaisley) reported from Birmingham, England

    @virginmedia No internet in B38. Any problems?

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    Another letter from @virginmedia saying I owe them money! Looks like my 25th call to them explaining that it is a fraudulent account. LITERALLY THE WORST COMPANY IN THE WORLD!!!

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    @virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?

  • KarenPerry7 *KP* (@KarenPerry7) reported from Willenhall, England

    Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice

  • julsbarnes julianbarnes (@julsbarnes) reported from Birmingham, England

    @virginmedia Your broadband is down in B139YN....any idea when it will be back up?

  • jpkesseler JP (@jpkesseler) reported from Birmingham, England

    It came back on for about 15 minutes, then went LOLZ jk c ya. I really love this service, we're definitely going to stay with Virgin Media when the contract is up. LOLZ jk c ya.

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @virginmedia looks like there is an outage in the B24 area for broadband.

  • robbiederby Robin Palmer (@robbiederby) reported from Birmingham, England

    First impressions of @VodafoneUK #5G... Underwhelming and somehow still slower than @virginmedia's #4G (in B15). With Vodafone downloading at just 40Mbps and Virgin Mobile coming in at 70Mbps. So to summarise. Slow to roll out, and slower than 4G when it does appear. Not good.

  • mrsclholdcroft Claire Holdcroft (@mrsclholdcroft) reported from Stafford, England

    @virginmedia can you please tell me how to ensure that you cancel my contract? I have tried since June! I’ve moved out and you keep on sending me bills and notices of not paying! The chat is useless as no one actually helps! It then disconnects! So disappointed.

  • georgiarec28 Georgia (@georgiarec28) reported from Dudley, England

    @virginmedia bit annoyed at the service I’m receiving. I am trying to speak to someone about an order which is “parked” says someone will be in touch but no one has been? Can’t find an online chat and phone I give up being on hold!!!

  • angelalhorton Angela Horton (@angelalhorton) reported from Birmingham, England

    @UK_Jenny @virginmedia Dreadful service!

  • hughesagoodboy Mark Hughes (@hughesagoodboy) reported from Birmingham, England

    Not only that, when speaking to a manager he has proceeded to cut me off and hang up after a 50 minute phone call. What kind of **** show are you running over there ? This is disgusting customer service! @virginmedia

  • Fubz21 Fubz (@Fubz21) reported from Dudley, England

    You literally can't make this up. Working from home today and @virginmedia goes down again. Jinxed, every time I have important work to do from home the net drops. I would phone customer service but I know from past enquires they are completely useless.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • crimness Christine Rimmer 💙 (@crimness) reported

    @virginmedia, how often do I have to tell your salespeople that we will never sign up to a deal online, and stop ringing us? The only people to ring our landline are sick relatives- and you lot! Leave us alone.

  • peter_j_wright pete wright (@peter_j_wright) reported

    @virginmedia hi there, would appreciate your advice. Why is my virgin mobile signal so poor constantly? I don't live out in the hills or back of beyond, I'm in Cardiff, there's 5g posts all over the shop - I can't even get 3g!

  • moretalesfrom mark (@moretalesfrom) reported

    @virginmedia hi, we’ve had router connection but no service since around midnight, is this a widespread problem or specific to our connection? The router has the still white light so it looks as though all should be well.

  • KvngShaba SHABA🦅🦅 (@KvngShaba) reported

    @wizkidayo @O2 @virginmedia Wizzy is doing global **** Other's dey beg for Nigeria

  • IBMnationn Aisha Reno🕊️🐾 (@IBMnationn) reported

    @wizkidayo @O2 @virginmedia Wizkid is busy making waves while some frog in the industry are onning I pass my neighbour generator on Twitter and other social media platforms, Nigerians are so gullible asf may God have mercy on us, later we blame Buhari for our poverty and bad governance.

  • KenMcDo87325637 Ken McDonald (@KenMcDo87325637) reported

    @VMBusinessIE Virgin Media Ireland continue to astound me with appalling service and now with the end of the contract arriving they have advised that I must give 30 days notice desoite the fact that I will be out of contract, they reduced channels during the and no resolution to unstable wifi

  • georgeus1975 George (@georgeus1975) reported from Great Yarmouth, England

    @virginmedia bullying disconnection fees, £240 for a customer who has been with you 12 years. Be ashamed of yourself

  • FoodwiseWomen Foodwise Woman (@FoodwiseWomen) reported from Kensington, England

    I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱

  • Marweeter Marwa (@Marweeter) reported

    @virginmedia Two weeks later and yet your internet is not working AGAIN on a weekday during hours. WHAT THE HELL IS WRONG WITH YOU?!?????

  • rachyroo1977 Rachel Mellin (@rachyroo1977) reported

    @virginmedia @O2 Hi I’m a virgin mobile customer. Been trying to log in but no joy. Is it because I’m on mobile not media.