Virgin Media Outage Report in Cheslyn Hay, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cheslyn Hay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheslyn Hay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cheslyn Hay, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wednesbury, West Bromwich, Burntwood, Walsall, Wolverhampton, Stafford, Willenhall, Dudley, Kingswinford, Smethwick, Sutton Coldfield and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cheslyn Hay, England
Latest outage, problems and issue reports in Cheslyn Hay and nearby locations:
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Roisin Bailey
(@midwifephd) reported
from
Birmingham, England
@amesmorton48 @virginmedia They're the worst.
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anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia She has forgotten her email address (and is struggling to get access to her acc & not getting much help when she phones up) she uses on her mobile acc as she is looking to cancel or update her mobile phone contract.
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Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
@virginmedia phoned last week re my blueyonder email account. I can’t refresh it on my laptop or on my phone. I was told it would be fixed. I’ve tried contacting again to no avail. I understand staff are limited at the mo but would like to know when this issue will be resolved
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H
(@NearLegalJones) reported
from
Dudley, England
@virginmedia Hi. After regularly berating one of your business rivals ref broadband I’m disappointed to be now asking you how to make a (polite) written complaint about an installation at my home. I think you have a staff training issue.
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MH
(@Mijan93243645) reported
from
Birmingham, England
@virginmedia Your text service is worse than speaking to someone live
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anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia She doesn’t want to cancel or pause her account she wants to be able to talk to some one about cancelling her mobile contract
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!
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Craig
(@cra1gs) reported
from
Birmingham, England
Internet is down again @virginmedia It’s a Friday night. Sort it out.
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Amy Morton
(@amesmorton48) reported
from
Birmingham, England
Listen up @virginmedia Customers will be leaving in droves if you don't sort it out. Cannot work from home with such rubbish service & contract restrictions.
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anna_banana
(@bettyboobypants) reported
from
Birmingham, England
@virginmedia please can some one help! My mom has a phone with you but is hopeless with acc info and passwords, she has tv, phone and internet package with you. She is trying to upgrade her phone as the one she has isn’t working/ charging properly.
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Isa #StayHomeSaveLives
(@isamutlib) reported
from
Birmingham, England
It's actually tragic how bad @virginmedia broadband has gotten over the last few days. Hope we are refunded for this period of shocking internet coverage. Still think it's the best service but need to sort out current issues.
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💎
(@_auralaura_) reported
from
Birmingham, England
Virgin Media is down yet a-*******- gain. I'm off to bed.
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StaffordBooks&Comics
(@booksandcomics) reported
from
Stafford, England
Right in the middle of hosting a virtual pub quiz with friends from around the world and our WiFi with @virginmedia cuts out. It’s been fine all the way through lock down, unsure why these past few days it has been awful...#virginmediadown
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Adam
(@brumadam) reported
from
Birmingham, England
Credit where it’s due, just had to call @virginmedia as I was unable to fix a query on the website and had fantastic, fast, and friendly service from the call centre. Thank you 🙏
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Emma Casey
(@EmmaJCasey) reported
from
Birmingham, England
@virginmedia sort out the damn WiFi - so many people pay ALOT for your terrible service & here I am (and many others) using my data from @ThreeUK 🤯 #sortitout #virginmediadown #whatarewepayingfor
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Craig Gibbons
(@gibbons_craig93) reported
from
West Bromwich, England
@virginmedia Thanks, that link for issues in the area hadn't been working, but now it does and can see the engineers are close to resolving the issue. Many thanks 👍
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Ash🌐
(@AshMcFarlane95) reported
from
Rugeley, England
@virginmedia you internet service is down again
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Ashley Brian Wright (Starz)
(@MrAStarz) reported
from
Birmingham, England
@virginmedia Wifi and TV down again for the 5th day in a row. Thinking of leaving at this point, I'm absolutely disgusted! 🤬
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
@virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!
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👻•Betty👑•👻
(@ghstofyouBrock) reported
from
Walsall Wood, England
Aight but why is virgin media the worst ******* internet shut ever
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan
(@Ry_Howarth90) reported
@virginmedia Just trying to leave once my package ends this month, the only way help I’ve had is trying to sell me a new contract which I don’t need. It’s seems to take an hour for a reply when your staff send a message. Really unproductive way of working.
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Cat
(@channeleffect) reported
@virginmedia Since moving my internet has been impossibly slow and in and out of service. I've tried calling but keep being hung up on and your chat is trash!! How can I book for an engineer to come out?
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Henry Bush
(@hjsb) reported
@virginmedia We're getting swamped with scam calls from someone claiming to be you, offering to "fix a problem with our router". I know they're not actually you, because we don't even get our broadband from you. Is there anything I can do about it?
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🤖
(@ctrru) reported
@ThumblessCudi @virginmedia You could be able to get a business package from them, way better customer service!
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💟MUFC.👹. 💟tattoos💟TWD.💟.FILMS.💟MOTO GP🏍
(@nigeone7524) reported
@virginmedia Yes I've rebooted it still have same problem
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Victoria Mitchell
(@vickyymitchell) reported
@virginmedia please help us our virgin has not been working all morning and we been on hold for over an hour,can’t get through to anyone 😠
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Woodford Halse
(@woodford_halse) reported
@virginmedia I would have hoped that if that was a possible solution, someone would have suggested the above. From what I can see I don’t have a compatible hub to use this app. Further more, my complaint is as much to do with how you have dealt with my connection issue.
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Lissy Morse
(@LissyMorse) reported
@virginmedia Hello, our very old TiVo Box is failing, and I can’t easily see on the website what the best way to request a replacement box is! Any help appreciated, thanks
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Mezz
(@Mehreenxhanif) reported
@virginmedia Hi someone was suppose to call be at 11am in regards to my complaint but no one has called?
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DCW
(@DCW66533749) reported
@virginmedia been on the phone for 2 hours to get support still no one answered its a joke