Virgin Media

Virgin Media Outage Report in Cheslyn Hay, Staffordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cheslyn Hay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheslyn Hay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cheslyn Hay, Staffordshire, England 10/08/2025 05:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cheslyn Hay, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Burntwood, Birmingham, Wolverhampton, Walsall, West Bromwich, Oldbury, Stafford, Sutton Coldfield, Bilston, Willenhall, Dudley, Lichfield, Wednesbury, Kingswinford and Smethwick.

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City Problem Type Report Time
United KingdomBurntwood Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomWolverhampton Internet
United KingdomWalsall Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cheslyn Hay, England

Latest outage, problems and issue reports in Cheslyn Hay and nearby locations:

  • Rob_Hallmark Rob (@Rob_Hallmark) reported from Birmingham, England

    @virginmedia hello. Since I signed up in may I have never been able to log into my account. I never received the welcome email etc so don’t know my account or customer number. I have tried calling and they said they resent the email but nothing. What can I do?

  • PaulSimmons66 Paul Simmons (@PaulSimmons66) reported from Birmingham, England

    @virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack

  • LEE__83_ loc (@LEE__83_) reported from Wednesfield, England

    Love having my appointment for internet with @virginmedia cancelled without being told why and the promised phone call to sort out the issue not happen. Great service

  • Leyjay17 Leyton Jordan (@Leyjay17) reported from Birmingham, England

    @virginmedia Still can’t speak to anyone !?! Get answer message and automated help and told to turn on and off!?! Then call ends ?!? 🤬🤬Expert advice !! 🤬🤬

  • MadDogMalcs Mad Dog Malcs 🇬🇧 (@MadDogMalcs) reported from Birmingham, England

    @virginmedia Every time I see these adverts I just laugh, but the sad thing is it isn’t funny paying for a service that constantly disconnects, stutters or is generally inconsistent. Your latest ad slogan ‘stay connected’ is a joke, and your email security is archaic, it’s equally laughable.

  • _auralaura_ 💎 ACT 2 (@_auralaura_) reported from Birmingham, England

    Virgin Media goes down at least every two weeks. When customers are paying for a service, it should work.

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia broadband is down in WV6 can you confirm this please

  • chrispsaras Chris Psaras (@chrispsaras) reported from Dudley, England

    @virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!

  • Thomo993 Thomas Thomson (@Thomo993) reported from Birmingham, England

    @virginmedia morning, have had no broadband now for 24hrs, shocking service, when will it be sorted??

  • beast_gbgolfer Colin Joyce (@beast_gbgolfer) reported from Birmingham, England

    @virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor

  • _auralaura_ 💎 ACT 2 (@_auralaura_) reported from Birmingham, England

    Has Virgin Media just gone down for anyone else?

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    Yeah, an Internet outage during lockdown can do one. @virginmedia B24 area.

  • dpaudioUK dpaudio (@dpaudioUK) reported from Birmingham, England

    Well after 2 months of broken internet, it was fixed for almost 2 weeks now it's gone again. Fix date is 16th Nov and yet they still charge full price... @virginmedia

  • LEE__83_ loc (@LEE__83_) reported from Wednesfield, England

    @virginmedia any chance anyone will ever get back to me regarding my appointment to have internet connected. No phone call as promised. A joke now. I can't see why I shouldn't cancel

  • kieronjconroy Kieron Conroy (@kieronjconroy) reported from West Bromwich, England

    @virginmedia Got my hub3 today.(new customer), Everything all connected but only got got solid Wi-Fi signal and the green flashing light. Checked multiple times over. Tried to talk on live chat and no one replying!

  • SkulyMusic Skuly (@SkulyMusic) reported from Aldridge, England

    @virginmedia Half of my channels missing have completed all the trouble shooting measures no joy. Nobody ever picks up the phone 😡 You are not providing the service we are paying for DD is getting cancelled and your equipment is being returned. Have spoken with fair trade

  • kittykaz13 Caroline (@kittykaz13) reported from Birmingham, England

    @virginmedia had a broadband outage yesterday and now my tv connects to the internet, my amazon devices connect to the wifi just fine, but my phone and tablet won’t connect, keeps saying the password is wrong, but my echo is connected fine using the same password!!

  • kittykaz13 Caroline (@kittykaz13) reported from Birmingham, England

    @virginmedia Yes, I did this and it hasn’t reset, the wifi name is coming up the same as well as the guest network I set up, and I can’t access the website for the hub either, it won’t load at all! Ran a test and it says theres a problem and that you’re working on it but not what or how long

  • kittykaz13 Caroline (@kittykaz13) reported from Birmingham, England

    @GardenCity_Mark @virginmedia Just to let you know Mark, if your mom is considered vulnerable, the law now states that broadband companies must give priority for fixing issues like this, as it’s often their only or main form of communication. Just in case you encounter problems on Friday

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NightRidervr1 Night Rider vr (@NightRidervr1) reported

    @virginmedia I fully understand the cost of everything is going up; did consider staying till your reps started insulting my intelligence, gaslighting me into thinking my new package with @Vodaphone4 was a 4g dongle plan, followed by a rep saying no cancel the new contract with the new isp

  • Jargon64 James Jarman (@Jargon64) reported

    @virginmedia One last question, do we pay for the days we are unable to access your service? Previously, when we've had outages, we've been compensated. I assume the same will occur?

  • peterjs0007 Pete (@peterjs0007) reported

    @virginmedia the worst customer service I’ve ever had the displeasure to experience. If this is how you treat all your customers you’ll soon have none

  • Jimlogan610 Jim Logan (@Jimlogan610) reported

    @virginmedia Yes - there has been damage to cable in the street but I have been promised every day that a technician/team will be to repair it but no-show everyday. No information forthcoming from customer services team - they don’t know as work to be done by 3rd party

  • PaulCrookhall Paul Johnson (@PaulCrookhall) reported

    @virginmedia What is the best number to call to get straight through to cancel my contract. Still having issues every night. Was told it would be fixed by today and sat here using my mobile data to write this.

  • teachkw81 Katy (@teachkw81) reported

    @virginmedia They tried to help us, it didn’t work, they cut us off. Literally don’t know what to do but we have no internet and the tv does not work properly

  • AshMoore_ Ashley Moore (@AshMoore_) reported

    @virginmedia I can't wait to leave this overpriced crappy broadband service this month. An absolute joke of a company, constantly losing connection

  • tomdkeating Tom Keating (@tomdkeating) reported from Carryduff, Northern Ireland

    @virginmedia any idea why Broadband and TV are down all day today in BT8?

  • NikiRussell11 Niki Russell (@NikiRussell11) reported

    @virginmedia Yes but been on far ages and keep getting cut off. Tried chat too but they keep saying they are putting me through to the customer services team and then nothing happens.

  • LukeTilt88 Luke Tilt (@LukeTilt88) reported

    @virginmedia Absolute shambles of a company, never experienced worse customer service in my life! Anyone reading this DO NOT take out products with Virgin, they won’t let you cancel even after emailing you advising it’s ok to do so!!