Virgin Media Outage Report in Kingswinford, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kingswinford, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, Walsall, West Bromwich, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 6 hours ago |
|
Birmingham
|
Internet | 7 hours ago |
|
Wolverhampton
|
Wi-fi | 7 hours ago |
|
Birmingham
|
Wi-fi | 8 hours ago |
|
Birmingham
|
Internet | 17 hours ago |
|
Oldbury
|
Internet | 18 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Jord (@J8rde) reported from Dudley, England@shaady_eymech @virginmedia It would be easier to find Madeline McCann than cancel with virgin.
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Jord (@J8rde) reported from Dudley, England@virginmedia I wish to cancel my broadband can you have an agent contact me please, I've tried 150 and cant get through and I've tried online chat and keep getting disconnected before an agent responds . thank you.
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Emily 🥰 (@starlight84em) reported from Kidderminster, England@virginmedia All TV & Broadband down, can we get an update on when it’s getting fixed? #VirginMedia #Blackout
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Jord (@J8rde) reported from Dudley, England@Ofcom how do I lodge a complaint against @virginmedia they're making it almost impossible to cancel with them, I'm out of contract but where do I stand on just cancelling my DD payment ?
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sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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Liane Denton (@Crazikat2002) reported from Birmingham, England@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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sharon Elizabeth Noa (@SharonNaokes) reported from Wythall, England@virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤
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Samantha (@Sammykins9486) reported from Birmingham, England@virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous
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adi (@adiDev0) reported from West Bromwich, England@virginmedia Just to update, the engineer has never come
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Leyton Jordan (@Leyjay17) reported from Birmingham, England@virginmedia two hours on the phone ..... no wifi ?!?! told to call back in February for the correct booster that we should have already received !?! Absolutely awful and disgusting customer service !!
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Patrick Barnes (@PatrickBarnes17) reported from Birmingham, England@virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!
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Steve Walters (@SteveWa13630733) reported from Wolverhampton, England@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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Barney Scholefield 🌈 💙 (@BarneyUoB) reported from Birmingham, England.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2
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Jord (@J8rde) reported from Dudley, England@virginmedia I've been on for nearly 9 hours trying to complain or cancel. Nobody answers the phone. I got put through to retention at 1030 am still no reply on chat and its now disconnected me. I'm cancelling my direct debit.
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Ben Franklin. (@benavfcfranklin) reported from Dudley, England@virginmedia There is no issue that I can see. I’ve checked each time it has happened.
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Jord (@J8rde) reported from Dudley, EnglandHi @virginmedia still trying to cancel, nearly 4 days in now. No answer at 150 been In a 'live chat' since 930am nothing doing there. I wish to cancel, now. Failing that my direct debits will be stopped as of tomorrow.
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Griff (@GriffPlays) reported from Birmingham, England@DonnyCartel @virginmedia You've just gotta keep dialling bro. But move away, 100%. Their customer service is dogshit and their broadband just keeps getting worse and worse 💀
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Samantha (@Sammykins9486) reported from Birmingham, England@virginmedia I suddenly can’t get through to the contact number 0345 454 1111 - why? I rang this multiple times last week but now it is not even ringing. I need to speak about a technical issue which is still not resolved
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Liane Denton (@Crazikat2002) reported from Birmingham, England@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
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Liane Denton (@Crazikat2002) reported from Birmingham, England@virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Montgomery (@LukieMontgomery) reported@virginmedia The number and click here link in original email doesn't work, the numbers I've found to call won't let me through without details... I have no way to contact you... Can I sent a private message here?
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Mike (@runningmiker) reported@coxy1976 @virginmedia Unfortunately it’s the same for all broadband providers hiking prices. And to be honest apart from the price rises I’ve not had any major issues with them. But enough is enough now.
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Martyna Rusinek (@MartynaRusinek) reported@virginmedia customer service is an absolute disgrace, I’ve spent the past five days trying to get in touch to someone on the phone as well as chat. After hours of waiting always get the same message that they’re closed for the day! Never experienced worst service!
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Pyrii ♿🏳️🌈🏳️⚧️🇬🇧🦉 (@Pyrii) reportedWell since my internet is out for 9 WHOLE HOURS today with no warning for "planned maintenance" I finally phoned @virginmedia and put a cancel on my internet as I look for better and cheaper options. Virgin wanted me to pay a third more than they're offering other customers 1/4
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Pyrii ♿🏳️🌈🏳️⚧️🇬🇧🦉 (@Pyrii) reportedoffer the same as other customers were getting, even the same as people who went through cancellations. This was after 2 weeks of not being able to get through to cancellations. Unstable Internet, insulting cancellations team. Goodbye @virginmedia 3/4
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princeginger(harry quin) (@pixxie19661) reported@virginmedia well the person had no idea about customer care she was not polite at all i tried to speak to her manager but she refused to put me through i did manage to pay my bill at the end this is the first time a person who works for virgin media was not polite manners count
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Mash Gang (@gang_mash) reported@virginmedia Was told if we have it back on they have to cancel the order to turn it on at the new house, so it's not gone back on and we're using my tethered phone instead
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Coxy (@coxy1976) reported@runningmiker @virginmedia That’s the bit that irks me the most, they earn good money from customers getting the service they are paying for, these companies don’t need to fleece those that can’t access parts of network etc. sky the same, been charging us in contract for broadband speeds we can’t get 🤯
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Nikki Ciereszko (@NikkiCiereszko) reported@virginmedia I’ve just been told that following extensive outages to your service in 2021 which stopped me working from home, & being told that I’ll get a refund, the total amount you will give me is £9. What a joke! And you’ve increased everyone’s bills!!!
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Nyree Kendall RN Dip, DN BSc, MSc, PGC ed (@KendallNyree) reported@virginmedia my internet keeps dropping in the bl7 area of Bolton. My hub has been checked and is fully connected. A message indicating the problem in my area will be resolved in 24 hours if not call back, is not helpful when you work from home and need internet connection