Virgin Media Outage Report in Kingswinford, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Bilston, Birmingham, Oldbury, Walsall, Redditch, West Bromwich, Wolverhampton, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Smethwick and Kidderminster.
| City | Problem Type | Report Time |
|---|---|---|
 Bilston |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?
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julianbarnes
(@julsbarnes) reported
from
Birmingham, England
@virginmedia Your broadband is down in B139YN....any idea when it will be back up?
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Ian Aspley
(@idaspley) reported
from
Halesowen, England
@virginmedia hi how do I order a new remote control mines not working and I have replaced batteries
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Simon Pugh
(@simonpunch) reported
from
Wolverhampton, England
@virginmedia awful service yet again, no connection since Friday due to poor installation. Complaints department phoned 3 times and not dealt with. Cut off by technical support 3 times. Shocking!
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.
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Kymberlilly :-)
(@Kimmi_Mmm) reported
from
Wednesfield, England
@virginmedia no internet still!!! just wondering if in virgin town 24 hours actually means 1-2 weeks 🤔you are sending a new router out when that is not the problem and said itll be here in 3-5 working days but will be monday?Does anyone in your company know how to count?
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Neil T
(@Neil982) reported
from
Willenhall, England
@virginmedia seems to bollock about with their broadband at 1am on a Wednesday without fail right as #NXT #wwenxt is coming on. Seems to happen near enough every week.
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Mark Hughes
(@hughesagoodboy) reported
from
Birmingham, England
Not only that, when speaking to a manager he has proceeded to cut me off and hang up after a 50 minute phone call. What kind of **** show are you running over there ? This is disgusting customer service! @virginmedia
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Georgia
(@georgiarec28) reported
from
Dudley, England
@virginmedia bit annoyed at the service I’m receiving. I am trying to speak to someone about an order which is “parked” says someone will be in touch but no one has been? Can’t find an online chat and phone I give up being on hold!!!
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Another letter from @virginmedia saying I owe them money! Looks like my 25th call to them explaining that it is a fraudulent account. LITERALLY THE WORST COMPANY IN THE WORLD!!!
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Jonathan Andrew Ward
(@jaward916) reported
from
West Bromwich, England
Can't leave the house due to operation resurface, can't do anything in the house because @virginmedia is down. Lazy Sunday it is.
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Fubz
(@Fubz21) reported
from
Dudley, England
You literally can't make this up. Working from home today and @virginmedia goes down again. Jinxed, every time I have important work to do from home the net drops. I would phone customer service but I know from past enquires they are completely useless.
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*KP*
(@KarenPerry7) reported
from
Willenhall, England
Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia I’m afraid my patience has worn thin on my complaint. I have now emailed the CEO of Virgin Media.
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
Call number 25 with @virginmedia after the service desk hung up on my after I waited 30 mins to connect and then when I did get through put my on hold and then hung up 😭😬😬 on your call number 26
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Call Me Jim
(@CallMeJim3) reported
from
Dudley, England
@virginmedia what is wrong with your system. Three times today we have lost service. Is your infrastructure antiquated or your engineers usless.
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Angela Horton
(@angelalhorton) reported
from
Birmingham, England
@UK_Jenny @virginmedia Dreadful service!
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Ant Davies
(@antdwolves) reported
from
Wolverhampton, England
@CliffHague @virginmedia If you have not already ring to disconnect then tell retentions you need 2nd line support. They should be in Scotland or North East and really know their stuff I have Virgin but use gmail as a preferred option Good Luck!
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Emily Davies
(@Mindful_Chat) reported
from
Birmingham, England
@virginmedia Ok I did that a optimised then signal. So I will give that a go for now and hopefully it won’t kick me out again. I though it was the online meeting platform but it happened across multiple sites (teams, Skype etc...)
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia No internet in B38. Any problems?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Starritt
(@StarrittAlex) reported
@virginmedia @djjonbradley Hey Virgin, the issue is area-wide. I also live in W10 and having the same problem, even though your checker says all is fine. Can you find out what's going on?
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JayGecko
(@djjonbradley) reported
@virginmedia It’s down again
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Dabodieh
(@dabodieh) reported
@virginmedia - Can an existing customer who is OOC (Out of Contract) take on an new customer deal?
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JayGecko
(@djjonbradley) reported
@virginmedia I’ve tried all options - apparently there’s nothing wrong in my area- but that’s not true as my internet is not working - booked an engineer for Tuesday?!! I hope I will get some money off my v large bill next time
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Jawad
(@Jawad08368431) reported
@virginmedia has the worst customer service ever. I have several complaints open and they are refusing to provide an deadlock letter even though it has been well over 8 weeks. Anyway I am now trying to arrange for cancellation of my account on the 17th February 2022 which it 1/2
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Amin Islam
(@a_islam__) reported
@fahmida1313 ******* virgin media is so **** like no matter where you are and the annoying thing is I don't even have a choice cos they are the only good one in my area 😭
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Mike Meets Life
(@MikeMeetsLife) reported
@virginmedia please can someone help. Wife did online chat yesterday and secured a new contract price. But the price quoted on chat and the price sent via email are totally different 🙄 can't get back through online chat.
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Jamie Williamson
(@Classiikz) reported
@virginmedia Yes and they offered £8 compensation for me loosing work files and over a week of intermittent service, which I find frankly insulting
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All about pink
(@allaboutpink) reported
@virginmedia emailed saying my price is going up with link for further info which says I can cancel AT ANY TIME until 15th Feb without fee. Called to do that, after 20 mins on hold told I can’t cancel until after 21st Jan as before that I’ll have to pay early disconnection charge
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Adrian Turton
(@Turts11a) reported
@virginmedia I called 8 times in 3 days, was on for over 7 hrs. Worst customer service I’ve ever experienced. I have sent a cancellation letter instead. I expect my cancellation to be backdated for the 30 day period to when I first called and requested a cancellation.