Virgin Media Outage Report in Kingswinford, Dudley, England

Problems in the last 24 hours in Kingswinford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Kingswinford, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, West Bromwich, Walsall, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, and Brierley Hill.

City	Problem Type	Report Time
Birmingham	Internet	16 hours ago
Birmingham	Internet	16 hours ago
Oldbury	E-mail	18 hours ago
Birmingham	Internet	20 hours ago
Birmingham	Internet	21 hours ago
Birmingham	Internet	23 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kingswinford, England

Latest outage, problems and issue reports in Kingswinford and nearby locations:

• 
  Martin Clarke (@MartinClarke165) reported 4 minutes ago from Birmingham, England

  @virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice

• 
  Helen Croft (@NannieHelen) reported 4 minutes ago from West Bromwich, England

  @virginmedia It’s the WIFi and what can you do about it? I’ve been a customer for many many years and this issue is causing aggravation. Surely I should expect uninterrupted service all day every day. It’s not cheap either is it??

• 
  Jean Thierry 💙 (@MutliRaceMan) reported 5 minutes ago from Birmingham, England

  @virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.

• 
  neil fleming (@ThatNeilFleming) reported 10 minutes ago from Wolverhampton, England

  @virginmedia take a look at the replies to your Facebook ads. Virtually every comment the same patchy broadband connection and absolute dog **** customer service

• 
  Judy Lee (@DorisLee1966) reported 10 minutes ago from Dudley, England

  @theMrsH89 @virginmedia l upgraded my internet with Virgin and it’s dreadful. The process still isn’t sorted out lm being charged incorrectly and it won’t be put right until complaints sort it out. I’m still waiting for complaints the service for broadband and the customer is poor and very stressful

• 
  Judy Lee (@DorisLee1966) reported 13 minutes ago from Dudley, England

  @virginmedia I’ve called and called l’ve used the chat line numerous times. A agent opened a complaint in early feb l received a letter saying all sorted when it wasn’t there are 2 complaints outstanding and my accounts are still wrong.

• 
  Jean Thierry 💙 (@MutliRaceMan) reported 18 minutes ago from Birmingham, England

  @davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.

• 
  chris dagnall (@DagnallChris) reported 22 minutes ago from Birmingham, England

  @virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK

• 
  Ben Franklin. (@benavfcfranklin) reported 23 minutes ago from Dudley, England

  @virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.

• 
  Roy Kyffin (@RoyKyffin) reported 24 minutes ago from Birmingham, England

  @virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.

• 
  DOM PRIEST (@Dom_Priest94) reported 28 minutes ago from Dudley, England

  @virginmedia chronic customer service !

• 
  lee harris (@leeharris85) reported 36 minutes ago from Dudley, England

  @virginmedia I’ve tried calling got through being on hold for 30 minutes waiting to speak to a manager as I’ve been told I need to pay for something others have free and been cut out again!!!

• 
  Ben Franklin. (@benavfcfranklin) reported 37 minutes ago from Dudley, England

  @virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.

• 
  lee harris (@leeharris85) reported 38 minutes ago from Dudley, England

  @virginmedia customer service as good as ever told I’m being put through to another team.... then cut off

• 
  Mercedes Hodson 👷🏻‍♂️💁🏼‍♀️ (@mercede72928186) reported 40 minutes ago from Wednesfield, England

  @Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then

• 
  Jean Thierry 💙 (@MutliRaceMan) reported 40 minutes ago from Birmingham, England

  @virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.

• 
  Andrew Grove (@henry_1664) reported 45 minutes ago from Birmingham, England

  Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...

• 
  Judy Lee (@DorisLee1966) reported 46 minutes ago from Dudley, England

  @virginmedia The first agent was so rude the second very helpful said she hoped she had sorted the dates of my contract and the bill. But as yet the bill for March hasn’t changed l have no idea what is happening with the complaints. I’m so worn down by it all.

• 
  neil fleming (@ThatNeilFleming) reported 52 minutes ago from Wolverhampton, England

  @virginmedia That might require quite an extensive overall of your infrastructure and servers however you could maybe start by answering the telephone - you are a telecoms company. Or does customer service fly out the window once the direct debits are set up?

• 
  Dickie B (@richiebunn) reported 52 minutes ago from West Bromwich, England

  The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SIR FRANK BOUMAN (@sirfrankbouman) reported 2 minutes ago

  @virginmedia can you tell us when the Broadband & TV will be up and running??As an issue in Renfrewshire supposed to be fixed at 3 PM.Still down?Lost a whole day of work.Thank U to reply.

• 
  Crump (@crump009) reported 3 minutes ago

  Some people depend on no packet loss for a job. Please help @virginmedia

• 
  Zack (@HardCand) reported 7 minutes ago

  Do not, EVER, susbcribe to @virginmedia in @cityoflondon , they are doing everything they can to avoid fixing my issue (happening since May) or compensating me (I pay 40quid a month for a service I cannot use, and if I stop paying I get charged ludicruous late fees) 1/2

• 
  JB (@JustinBeale70) reported 7 minutes ago

  @virginmedia Struggling to understand how 1G of Internet turns into nothing just coming down some stairs. I'm assuming it's your hub/router as when I was on 86meg with so a tenth slower I got better WiFi all be it with their discs

• 
  Gee Edwards (@gee_edwards_uk) reported 9 minutes ago

  @virginmedia Yes I have a reference number they said that 660kb per second was an acceptable download rate! Awful jitter and latency means you can’t do anything approaching audio or video on this network. Still awaiting a call. Ref: 534038

• 
  steven graham (@steven_coyw) reported 12 minutes ago

  @virginmedia Yes, my equipment is fine, my neighbours internet goes off and on same as mine so i can safely say the problem lies with the signal to the cabinet, can i ask if yous will come out and turn the cabinet off and on again

• 
  Rik Lee (@RikLeeLeics) reported 12 minutes ago

  @virginmedia How bad can a company's customer service be? Took the day off for a new house install, then got contacted after the appointment time to let us know it is not available now at all! No Internet for us, shocking! Surely this could have been said prior to the day

• 
  Bean Wright (@BeanJWright) reported 12 minutes ago

  @virginmedia I'm having issues with a 3rd party service who are saying the issue is coming from my ISP and that I should send them the results of our networking tests to help you resolve it. How should I proceed?

• 
  David Moore (@dave_oxo) reported 15 minutes ago

  @virginmedia @MMAandME Ye must be joking @VirginMediaIE , your a nightmare to deal with. I’ m waiting over 30 minutes for you to answer your phone … appalling service

• 
  Jacki Hoskins (@HoskinsJW) reported 16 minutes ago

  @virginmedia seriously daily phone calls for a month. Tickets raised. Weekly complaints filed and still no resolution- what a ridiculously awful media company