Virgin Media Outage Report in Kingswinford, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Redditch, Wolverhampton, Walsall, Willenhall, West Bromwich, Rowley Regis, Halesowen, Stourbridge, Dudley, Brierley Hill, Bilston, Wednesbury and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Wi-fi | |
| Birmingham |
||
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Redditch |
TV |
Community Discussion
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Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Pedro661™
(@Pedro_661) reported
from
Wednesfield, England
Yaaaaaay @virginmedia is down again 👏👏 managed to provide a stable service for a week.
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia I’ve been having issues with my wifi since I got it last year and now we’ve been talked into getting a “pod” for an extra £5 p/m only for the guy to say it still doesn’t guarantee wifi speed. Whatever you lot are smoking please quit.
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia That’s not what my issue is. WHY IS THE INTERNET SO INCONSISTENT??? - and threatening to charge a £240 to cancel the contract for wifi that does work is very poor customer service!
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Chris Jones
(@Jonesy2310) reported
from
Birmingham, England
@virginmedia It was an issue other people i. The area also on @virginmedia as well. Your initial troubleshooting script to question my connection speaks volumes though
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia @vmbusiness What's the betting VM blame covid for pathetic support
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia Superhub 3.0 , it has been giving me grief for years, and had dns / ip resolving issues and so many others. All fixed with a hard reset, don’t wanna be resetting my router constantly
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JohnB
(@JohnBroadbent3) reported
from
Birmingham, England
@virginmedia another taste of shocking service from VM Internet down costing us big money on the phone for over an hour and then cut us off.
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia They said they’ve run diagnostics and found no issues so basically I’m making it up in my head ???? Tbh this is terrible and a waste of time paying my bill
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Shannon Johnson
(@shannxnj) reported
from
Birmingham, England
Tried to submit a complaint form to get in touch as your team have been so slow in responding. How can I get this resolved? @virginmedia
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Hi web page not working when IMEI put in and confirm button selected. Nothing happens.
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia If these pods don’t work, I’ll back with more reasons for why people should avoid using your rubbish service. It’s pathetic really that I have to come on Twitter to do this for you to be bothered just because of reputation. Disgraceful
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia @m1kewh1te83 Well you see i have asked multiple times for a replacement HUB and told i was not allowed a HUB 4 unless i bought your 1Gbps service. Now why would i buy that if your current services are down regularly and wont replace my hub? Twice in the same week it has been down!!
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Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
Hi @virginmedia any issues I B14 as my Internet is not working. I've done diagnostic tests etc & it reports no issues. My Hub has been flashing green for an hour, the Internet kicks in & then drops out again. I am a home worker and have lost an hours working time so far. Help.
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia Nokia 2.3 isn't on the drop-down box
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia so how many times do i need to contact customer support about my router to be eligible for a new one ?
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia big thanks for your rubbish service that meant I dropped out of giving a lecture part way through - we pay a small fortune and expect decent service
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia yet again last night and now this morning your service is t working despite the large amount we pay you every month. The two of us work from home - you are costing us business. If you can’t provide a decent consistency service then admit it and we’ll change provider
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Tara-Louise Swann
(@SwannTara) reported
from
Birmingham, England
@virginmedia for 3 days now after 9pm internet keeps dropping, keep having to reset the hub 4 in the last hour it has occurred 4 times, run tests no issues in the area apparently yet on local fb group loads of people having same issue in B24 Birmingham !
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Steven 'STIG' Jones
(@stevejones88) reported
from
Birmingham, England
@virginmedia after 3.5hrs on the phone to your teams in every country from around the world today with horrendous customer service, can I get a phone number for a manager or complaints department in ENGLAND. Already filed complaint with communications ombudsman for Ofcom.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Deppresso
(@Deppresso) reported
@_shannonC @virginmedia Ah ok, so your max upload was 1 when it was broken? My issue does seem different then, if I upload to YouTube it'll be 20 up, but then dip to 1 up a few times in a minute. Probably packet loss that is rectifying itself. But with twitch, any large packet loss can't be fixed
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Xen Mint
(@XenMint) reported
Virgin media are increasing their charges by the rate of inflation PLUS 3.9%. And they'll do the same every year going forwards. Even if inflation is ZERO, they'll still increase it by 3.9%. That means your income has to increase by inflation+3.9% to NOT become poorer. **** Off.
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Prasad G
(@g65432100) reported
@virginmedia Sorry, i already made 3 calls, ended up in more mess. Can't even cancel the contract without calling 'agent' and going through sales pitch! If you are true to your word, just revert back to what was before this NEW contract pushed on me! I will have time and choice to decide.
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cari_lou
(@swlondonraised) reported
@virginmedia From 1st April 2023 the monthly price of your calls, texts and data will go up by 17.3%, in line with the Retail Price Index inflation of 13.4%, plus 3.9%... Is this a joke I'm cancelling all of my 4 contracts what are we paying for? The network is **** anyway 😒
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Leon Rockett
(@RockettLeon) reported
@virginmedia I ran your checker several times. It says everything is working, & your employees stick to that script, even though others in area also report issues, as do 3rd party monitoring websites. I would suggest your checking tools dont work properly. 3days now with intermittent service
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ьеи
(@mcarbl) reported
@Brudenell @virginmedia @Ofcom I’ve just spoken to an incredibly helpful lady from VM on the phone. Sadly, she confirmed that these terms are becoming the industry standard over the next 12 months. Today’s experience confirmed my decision to cancel my agreement with them. At least I know what I am signing up
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Nicola Askham #TheDataGovernanceCoach
(@Nicola_Askham) reported
@virginmedia With the new price increases (I was shocked at the RPI plus 3.9% every year) I do hope @virginmedia invests in growing its customer service team and improving access to it. It has been extremely painful getting anyone apart from you (LS) to even speak to me about this.
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Deppresso
(@Deppresso) reported
@_shannonC @virginmedia That's an interesting problem, virgin said they removed traffic mitigation practices like throttling years ago but I specifically had an issue where using half of my upload for more than an hour dropped my speeds to 50% of their maximum until the next day.
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RJ Brudenell
(@Brudenell) reported
@mcarbl @virginmedia Salt. Well, they're clearly injecting that hard earned cash into customer relations.
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shan🌹
(@_shannonC) reported
@Deppresso @virginmedia yeah my upload speed is maximum 2 when it’s down, but often it’s below 1. usual upload is 30 so i can’t stream or anything when it’s down