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Virgin Media

Virgin Media Outage Report in Kingswinford, Dudley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Kingswinford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Kingswinford, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Smethwick, Wolverhampton, Walsall, West Bromwich, Dudley, Wednesbury, Bilston, Willenhall, Rowley Regis, Halesowen, Stourbridge, and Brierley Hill.

CityProblem TypeReport Time
Oldbury Wi-fi 1 hour ago
Birmingham Internet 3 hours ago
Smethwick TV 8 hours ago
Birmingham Wi-fi 9 hours ago
Oldbury Wi-fi 10 hours ago
Birmingham Internet 1 day ago

Community Discussion

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Virgin Media Issues Reports Near Kingswinford, England

Latest outage, problems and issue reports in Kingswinford and nearby locations:

  • xpjxuk
    Paul Jenkins (@xpjxuk) reported from Walsall Wood, England

    @virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky

  • DickyDodd
    Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.

  • andrewanthony83
    Andrew Anthony (@andrewanthony83) reported from Codsall, England

    @SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC

  • Plumberguyuk
    Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.

  • SammyLouisee_
    sammy♥ (@SammyLouisee_) reported from Wolverhampton, England

    So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻

  • unit_1974
    🐺Wolfish (@unit_1974) reported from Birmingham, England

    @CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.

  • unit_1974
    🐺Wolfish (@unit_1974) reported from Birmingham, England

    Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.

  • unit_1974
    🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!

  • ikonic_exposure
    Daniel Sturley (@ikonic_exposure) reported from Birmingham, England

    @virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}

  • jenkin99
    jen (@jenkin99) reported from Birmingham, England

    @virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving

  • wolfboy78
    pepe sprio (@wolfboy78) reported from Wednesfield, England

    @virginmedia No tried again and unable to send an engineer because the fault is not happening .. I did try to explain it's intermittent 😡😡but with the language barrier she couldn't understand .. I will try and cancel my account later because I'm not paying for a service that has issues

  • WestonKerri
    Kerri (@WestonKerri) reported from Birmingham, England

    @virginmedia absolute joke !! worst customer service provided ! #whybother

  • DarranAttwell
    Darran Attwell (@DarranAttwell) reported from Dudley, England

    @virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please

  • Sammykins9486
    Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using

  • simonpunch
    Simon Pugh (@simonpunch) reported from Wolverhampton, England

    @virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!

  • DickyDodd
    Dicky Dodd (@DickyDodd) reported from Wolverhampton, England

    Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.

  • Plumberguyuk
    Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,

  • unit_1974
    🐺Wolfish (@unit_1974) reported from Birmingham, England

    @MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia

  • unit_1974
    🐺Wolfish (@unit_1974) reported from Birmingham, England

    @squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!

  • Plumberguyuk
    Mike Hamer (@Plumberguyuk) reported from Birmingham, England

    @virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • uberutz
    utz (@uberutz) reported

    @virginmedia broadband down Se24 !

  • blockchainchin
    Blockchainchin (@blockchainchin) reported

    @virginmedia Maybe better to just seek legal advice at this point as your system is set up to pass people around in circles fobbing them off to some automated text system that only answers the questions you have or determined and where is my money is never going to one of them

  • IssyMeharry
    Issy Meharry (@IssyMeharry) reported

    @virginmedia Intermittent wifi in 2 bedrooms, pod booster doesn't work, low speed

  • larabridges
    Lara Bridges (@larabridges) reported

    @virginmedia I have a PAC code transfer confirmation on 17 Feb. I have contacted customer services to confirm I’m leaving. Is that enough? My concern is that I was texted to say I would have to pay the loan for the handset (which I did not receive).

  • LaurenGxdfrey
    Lauren (@LaurenGxdfrey) reported

    @virginmedia No you haven’t yet. Your advisors on live chat seem to just look at our account and say Netflix is on there. They can’t grasp that Virgin sent us an email stating they suspended our Netflix and now we have no Netflix as Virgin removed themselves as payment method. No help at all.

  • KieranLeeDoyle
    Kieran Doyle (@KieranLeeDoyle) reported

    @virginmedia @LBradford81 Lol…. Basically means I’m done with this, I’ll pass the problem back round the system

  • KieranLeeDoyle
    Kieran Doyle (@KieranLeeDoyle) reported

    @leeroyCCFC1984 @virginmedia Worst Customer Services in history…..

  • RichardAllan
    Richard Allan (@RichardAllan) reported

    Hey @virginmedia been waiting for help on your Whatsapp "support" number since 3pm yesterday. That's 19 hours and counting.

  • Aaroncini_TTV
    Aaroncini (@Aaroncini_TTV) reported

    @virginmedia It saying it won’t be fixed till this evening so I have no tv no internet all day, this is unacceptable, no explanation of what the problem is, this has happened a few times with high guys, your service is unreliable

  • KieranLeeDoyle
    Kieran Doyle (@KieranLeeDoyle) reported

    @virginmedia @TheRoninHunter Customer Services are so bad, you make Basil Faulty look good