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Virgin Media

Virgin Media Outage Report in Kingswinford, Dudley, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Kingswinford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Kingswinford, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, West Bromwich, Walsall, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge, and Brierley Hill.

CityProblem TypeReport Time
Birmingham Internet 16 hours ago
Birmingham Internet 16 hours ago
Oldbury E-mail 18 hours ago
Birmingham Internet 20 hours ago
Birmingham Internet 21 hours ago
Birmingham Internet 23 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kingswinford, England

Latest outage, problems and issue reports in Kingswinford and nearby locations:

  • MartinClarke165
    Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice

  • NannieHelen
    Helen Croft (@NannieHelen) reported from West Bromwich, England

    @virginmedia It’s the WIFi and what can you do about it? I’ve been a customer for many many years and this issue is causing aggravation. Surely I should expect uninterrupted service all day every day. It’s not cheap either is it??

  • MutliRaceMan
    Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.

  • ThatNeilFleming
    neil fleming (@ThatNeilFleming) reported from Wolverhampton, England

    @virginmedia take a look at the replies to your Facebook ads. Virtually every comment the same patchy broadband connection and absolute dog **** customer service

  • DorisLee1966
    Judy Lee (@DorisLee1966) reported from Dudley, England

    @theMrsH89 @virginmedia l upgraded my internet with Virgin and it’s dreadful. The process still isn’t sorted out lm being charged incorrectly and it won’t be put right until complaints sort it out. I’m still waiting for complaints the service for broadband and the customer is poor and very stressful

  • DorisLee1966
    Judy Lee (@DorisLee1966) reported from Dudley, England

    @virginmedia I’ve called and called l’ve used the chat line numerous times. A agent opened a complaint in early feb l received a letter saying all sorted when it wasn’t there are 2 complaints outstanding and my accounts are still wrong.

  • MutliRaceMan
    Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.

  • DagnallChris
    chris dagnall (@DagnallChris) reported from Birmingham, England

    @virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK

  • benavfcfranklin
    Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.

  • RoyKyffin
    Roy Kyffin (@RoyKyffin) reported from Birmingham, England

    @virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.

  • Dom_Priest94
    DOM PRIEST (@Dom_Priest94) reported from Dudley, England

    @virginmedia chronic customer service !

  • leeharris85
    lee harris (@leeharris85) reported from Dudley, England

    @virginmedia I’ve tried calling got through being on hold for 30 minutes waiting to speak to a manager as I’ve been told I need to pay for something others have free and been cut out again!!!

  • benavfcfranklin
    Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.

  • leeharris85
    lee harris (@leeharris85) reported from Dudley, England

    @virginmedia customer service as good as ever told I’m being put through to another team.... then cut off

  • mercede72928186
    Mercedes Hodson 👷🏻‍♂️💁🏼‍♀️ (@mercede72928186) reported from Wednesfield, England

    @Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then

  • MutliRaceMan
    Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.

  • henry_1664
    Andrew Grove (@henry_1664) reported from Birmingham, England

    Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...

  • DorisLee1966
    Judy Lee (@DorisLee1966) reported from Dudley, England

    @virginmedia The first agent was so rude the second very helpful said she hoped she had sorted the dates of my contract and the bill. But as yet the bill for March hasn’t changed l have no idea what is happening with the complaints. I’m so worn down by it all.

  • ThatNeilFleming
    neil fleming (@ThatNeilFleming) reported from Wolverhampton, England

    @virginmedia That might require quite an extensive overall of your infrastructure and servers however you could maybe start by answering the telephone - you are a telecoms company. Or does customer service fly out the window once the direct debits are set up?

  • richiebunn
    Dickie B (@richiebunn) reported from West Bromwich, England

    The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sirfrankbouman
    SIR FRANK BOUMAN (@sirfrankbouman) reported

    @virginmedia can you tell us when the Broadband & TV will be up and running??As an issue in Renfrewshire supposed to be fixed at 3 PM.Still down?Lost a whole day of work.Thank U to reply.

  • crump009
    Crump (@crump009) reported

    Some people depend on no packet loss for a job. Please help @virginmedia

  • HardCand
    Zack (@HardCand) reported

    Do not, EVER, susbcribe to @virginmedia in @cityoflondon , they are doing everything they can to avoid fixing my issue (happening since May) or compensating me (I pay 40quid a month for a service I cannot use, and if I stop paying I get charged ludicruous late fees) 1/2

  • JustinBeale70
    JB (@JustinBeale70) reported

    @virginmedia Struggling to understand how 1G of Internet turns into nothing just coming down some stairs. I'm assuming it's your hub/router as when I was on 86meg with so a tenth slower I got better WiFi all be it with their discs

  • gee_edwards_uk
    Gee Edwards (@gee_edwards_uk) reported

    @virginmedia Yes I have a reference number they said that 660kb per second was an acceptable download rate! Awful jitter and latency means you can’t do anything approaching audio or video on this network. Still awaiting a call. Ref: 534038

  • steven_coyw
    steven graham (@steven_coyw) reported

    @virginmedia Yes, my equipment is fine, my neighbours internet goes off and on same as mine so i can safely say the problem lies with the signal to the cabinet, can i ask if yous will come out and turn the cabinet off and on again

  • RikLeeLeics
    Rik Lee (@RikLeeLeics) reported

    @virginmedia How bad can a company's customer service be? Took the day off for a new house install, then got contacted after the appointment time to let us know it is not available now at all! No Internet for us, shocking! Surely this could have been said prior to the day

  • BeanJWright
    Bean Wright (@BeanJWright) reported

    @virginmedia I'm having issues with a 3rd party service who are saying the issue is coming from my ISP and that I should send them the results of our networking tests to help you resolve it. How should I proceed?

  • dave_oxo
    David Moore (@dave_oxo) reported

    @virginmedia @MMAandME Ye must be joking @VirginMediaIE , your a nightmare to deal with. I’ m waiting over 30 minutes for you to answer your phone … appalling service

  • HoskinsJW
    Jacki Hoskins (@HoskinsJW) reported

    @virginmedia seriously daily phone calls for a month. Tickets raised. Weekly complaints filed and still no resolution- what a ridiculously awful media company