Virgin Media

Virgin Media Outage Report in Kingswinford, Dudley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kingswinford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kingswinford, Dudley, England 02/19/2026 05:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kingswinford, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Oldbury, Walsall, Redditch, Rowley Regis, West Bromwich, Dudley, Stourbridge, Brierley Hill, Bilston, Wednesbury, Cradley Heath, Smethwick and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomWolverhampton Internet
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kingswinford, England

Latest outage, problems and issue reports in Kingswinford and nearby locations:

  • KarenPerry7 *KP* (@KarenPerry7) reported from Willenhall, England

    Disgusting customer service as per usual from @virginmedia again. #disgracefull #terribleservice

  • hughesagoodboy Mark Hughes (@hughesagoodboy) reported from Birmingham, England

    Not only that, when speaking to a manager he has proceeded to cut me off and hang up after a 50 minute phone call. What kind of **** show are you running over there ? This is disgusting customer service! @virginmedia

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    @virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?

  • CallMeJim3 Call Me Jim (@CallMeJim3) reported from Dudley, England

    @virginmedia what is wrong with your system. Three times today we have lost service. Is your infrastructure antiquated or your engineers usless.

  • antdwolves Ant Davies (@antdwolves) reported from Wolverhampton, England

    @CliffHague @virginmedia If you have not already ring to disconnect then tell retentions you need 2nd line support. They should be in Scotland or North East and really know their stuff I have Virgin but use gmail as a preferred option Good Luck!

  • cra1gs Craig (@cra1gs) reported from Birmingham, England

    @virginmedia I’m afraid my patience has worn thin on my complaint. I have now emailed the CEO of Virgin Media.

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    @virginmedia looks like there is an outage in the B24 area for broadband.

  • DanBennett Dan Bennett (@DanBennett) reported from Madeley, England

    Thank you Virgin Media for going offline just after I break then fix a customer site, rather than going offline in its broken state. Appreciate you waiting for me. Don’t appreciate you being offline though.

  • Darkbluebaggie Doug Grant (@Darkbluebaggie) reported from West Bromwich, England

    @virginmedia It wasn’t me it was my sister. She spent 3hrs 10 minutes on the phone to customer services and still didn’t get her issue sorted. Its not great customer service really, oh well.

  • angelalhorton Angela Horton (@angelalhorton) reported from Birmingham, England

    @UK_Jenny @virginmedia Dreadful service!

  • SusanDaisley SueD (@SusanDaisley) reported from Birmingham, England

    @virginmedia No internet in B38. Any problems?

  • ReissOmari Gordé 🥀🖤 (@ReissOmari) reported from Birmingham, England

    @Jake_Morris_ @virginmedia @PushDoctor I just find it crap that I'd have to do that in a small apartment you knowww

  • victortebbit jason jones (@victortebbit) reported from Birmingham, England

    @virginmedia The '**** of back to America'. 😱

  • julsbarnes julianbarnes (@julsbarnes) reported from Birmingham, England

    @virginmedia Your broadband is down in B139YN....any idea when it will be back up?

  • georgiarec28 Georgia (@georgiarec28) reported from Dudley, England

    @virginmedia bit annoyed at the service I’m receiving. I am trying to speak to someone about an order which is “parked” says someone will be in touch but no one has been? Can’t find an online chat and phone I give up being on hold!!!

  • robbiederby Robin Palmer (@robbiederby) reported from Birmingham, England

    First impressions of @VodafoneUK #5G... Underwhelming and somehow still slower than @virginmedia's #4G (in B15). With Vodafone downloading at just 40Mbps and Virgin Mobile coming in at 70Mbps. So to summarise. Slow to roll out, and slower than 4G when it does appear. Not good.

  • jpkesseler JP (@jpkesseler) reported from Birmingham, England

    It came back on for about 15 minutes, then went LOLZ jk c ya. I really love this service, we're definitely going to stay with Virgin Media when the contract is up. LOLZ jk c ya.

  • Fubz21 Fubz (@Fubz21) reported from Dudley, England

    You literally can't make this up. Working from home today and @virginmedia goes down again. Jinxed, every time I have important work to do from home the net drops. I would phone customer service but I know from past enquires they are completely useless.

  • Steveluckett Stephen Luckett (@Steveluckett) reported from Codsall, England

    So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.

  • Mindful_Chat Emily Davies (@Mindful_Chat) reported from Birmingham, England

    @virginmedia Ok I did that a optimised then signal. So I will give that a go for now and hopefully it won’t kick me out again. I though it was the online meeting platform but it happened across multiple sites (teams, Skype etc...)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DarylRav DarylRav (@DarylRav) reported

    @virginmedia Awful customer services, wifi still down, tv channels down since last week, no answers to calls or email! Overall 2 hour waiting time over 3 calls!! Back to Sky I go!!

  • YDancer2468 YaDancer2468 (@YDancer2468) reported

    @virginmedia We’re looking at a better deal, can’t afford the current package of £165 per month and we also have ongoing problems with the internet with it cutting out 3/4 times a day.

  • AldoScrim89 AlanScrim89 (@AldoScrim89) reported

    And now the person on the phone hung up on us, not even aware if the package we've agreed has been actioned or not. This is absolutely disgusting service, pre pandemic we never experienced any service as poor as that. May I ask what the complaints procedure is? @virginmedia

  • J4mesda1 jimda1 (@J4mesda1) reported

    @virginmedia I want to cancel my contract but when I ask to do that over the phone I have been hung up on twice

  • dano_afc Dan O'Sullivan (@dano_afc) reported

    @virginmedia Always states no known issues but it’s becoming beyond a joke! Trying to work from home is becoming an embarrassment and to top it off you want to increase my bill!! It’s not good enough!

  • A_D_Andrea Andrea Westwick (@A_D_Andrea) reported

    @virginmedia I can't get any help online or via phone. Really need to speak to someone, can't sign into account online, which I kept getting directed to / part of the problem. Will proceed with cancellation of account if I don't have any means of contacting you?

  • kelseysaIvatore Kelsey Salvatore (@kelseysaIvatore) reported

    @virginmedia No, there were supposedly no faults in my area. I checked the 'Fixing an issue' page on your site as well and went through all the steps. After factory resetting the hub there is still an issue...but there were no suggestions online where to go from here...

  • Zoe_Wright3 Zoë Wright (@Zoe_Wright3) reported

    @virginmedia I have been trying to get through to customer services for three hours and each time I get through you cut me off, I would like a call back please

  • jamesbias1 James Bias (@jamesbias1) reported

    @virginmedia I am an NHS worker who is currently having to work with remote access. My IT department have checked the remote connection and there are no issues. I cannot complete my morning consultations without loosing the connection and this happens at least 5-6 times per day.

  • PHEFC83 PH (@PHEFC83) reported from Liverpool, England

    @TonyhEFC @mickwickjunior @virginmedia Phoned them, she messed around with settings and ****. Back to 100mb earlier. Still swerving them though. Been shite for about 2 weeks