Virgin Media Outage Report in Kingswinford, Dudley, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, West Bromwich, Redditch, Walsall, Willenhall, Rowley Regis, Halesowen, Stourbridge, Dudley, Brierley Hill, Bilston, Wednesbury and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Tariq Khan
(@TeeKhan84) reported
from
Birmingham, England
@virginmedia problems with my phone line in B9 Birmingham.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Poxo01 We have been battling rising costs and poor service with @virginmedia for years. Have argued down the contract repeatedly due to issues. Just got the internet and home control stable again and then get another price increase letter. Fed up with them.
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Stuart Cockerill
(@licklemouse) reported
from
Birmingham, England
@virginmedia tremendous service had problems with my tv service for 3 weeks now which you still haven’t sorted and now you put my bill up and to try and sort it all out I’ve now been on hold for an hour shocking
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrPaulTreadwell @virginmedia @Ofcom I’ve just spoken to a very rude lady in retentions. Have been lied to, apparently I was on the internet all day yesterday, I was in the office.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@BankerJase @virginmedia I’ve yet to deal with a Virgin Media team that provide decent customer service. Which is why I’ve given up on TV/Telephone. Broadband will only last if they maintain a service.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ll try texting. I only have 1 bar of signal
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@stephanemassey @VirginMediaCorp You should leave Virgin Media, I can pretty much guarantee the service won’t improve and you’ll be left with no internet on a regular basis.
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia Nonsense. If you valued me as a customer I would not have gone through 3 months of unanswered calls and when I did speak to staff- accusations of lying. Check your records before cut and pasting bland replies.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@_gl_lxuise @SkyUK @virginmedia Same problem here. They keep saying they have fixed the issue when they clearly haven’t. They are good at putting prices up but not at fixing issues. I’m going back to Sky.
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Ash Corbett-Collins
(@corbettcollins) reported
from
Birmingham, England
@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia utterly appalling customer service once again. 15 minutes on hold to cancel a contract miss-sold to me.
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tonymartin
(@tonymartin82211) reported
from
Birmingham, England
@virginmedia up to their scams again and when you get through all the button pressing on the phone and are past from one to another then when you start asking questions they hang up .
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Gary Webber
(@gjw1603) reported
from
Birmingham, England
@virginmedia Price rises, overseas call centers, the time spent on the phone listening to the nausiating voice. Suggest you look at social media and learn about your shocking reputation and customer service. Im out !!
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrCMorley @virginmedia If it’s anything like the ongoing outage in Four Oaks they won’t bother to contact you. I checked they had my correct details and I’ve had no updates. I’ve now cancelled my contract.
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§↯mØn
(@scgough) reported
from
Birmingham, England
Anyone else experiencing DNS issues for certain sites. UK based. I’m getting unresolved errors via virgin media net but ok via mobile data. #dns #networking
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Liam O'Gorman
(@gorman_wba) reported
from
Walsall Wood, England
@virginmedia Your an absolute joke of a company, you charge me £50 a month for broadband and it hasn’t worked for the last 2 months, 4 people in our street have the same problem but yet when an engineer comes out they claim they’ve fixed it when they havent,sort it out,disgrace.
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia internet down in Birmingham checked with reported issues and not known anything else reported it
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Jordan Taylor 🎗️
(@JTaylor69) reported
from
Madeley, England
@EE Hi Mark. In the last few months, signal has been on and off like a yoyo, with total downtime last week which made working from home difficult. @virginmedia also died too, so wasn't a great day 😅 Other half uses Voxi and had no issues with connectivity.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@ChrisScottBtn I’m fed up of this process year on year with an ongoing problematic service. Three complaints, two left unanswered. And then the onus is on you to chase! I cannot be bothered with them anymore. That’s the level customer service I’ve come to expect from @virginmedia now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BeckyMN
(@BexNightingale) reported
@virginmedia So frustrating. Been with you 6 months now. Called customer service they said they sorted the problem and they havent. still cannot sign into any online media despite resetting the password several times. Internet is shocking as well as customer service.
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Ben Mason
(@BenMason232) reported
@virginmedia @virginmedia Don't give me the small print T&Cs nonsense. Just explain to me why you feel it's acceptable to charge me £250 because YOU CANNOT PROVIDE ME YOUR SERVICE. If I was trying to cancel, fair enough. But I'm not. U don't offer the service where I'm moving.
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Oliver Minett
(@MinettOliver) reported
@virginmedia @virginmedia I've had a look and a lot of people have reported similar issues. Please can ours now just be rectified and us compensated, or I will be forced to terminate the contact early.
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SMITHYLFC
(@PeterSm44241493) reported
@ethers1967 @virginmedia My partner's email has been lost too she's been on the phone hours yesterday an today no help at all, her emails are for work too so she is desperate to try get it sorted asap, @virginmedia awful customer service
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Lady Dave
(@LadyDaveO) reported
@virginmedia 40 mins on the phone to find out I can either stay with rubbish #VirginMedia, and not get the service for which I pay or I can pay £240 to end my contract. #VirginMedia is rubbish
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Sy
(@Sy09856152) reported
@virginmedia Hi. Could someone get in touch please. I'm having issues logging in to my virgin media account despite the fact that I know for 100% certain that the account name and password are correct. Thanks
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Lady Dave
(@LadyDaveO) reported
@virginmedia Apparently the compensation is only applied with a total loss of service whereas mine is intermittent, turning on and off every few seconds. So while unusable for me, it provides #VirginMedia a great loop hole
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Phil Worrell #Re365 Regarding365.com
(@Worrelpa) reported
@sebmatthews @virginmedia @SkySports Always had trouble cancelling services in the UK. Unless you give them 6 months notice and chase weekly. Not to say we haven't had our issues here too.
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Dudley
(@dj_pennell) reported
@virginmedia No. It’s useless. Our whole street is down, and we have all been reporting and phoning. Your website bears no resemblance to our scenario which includes not being able to work from home.
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jules66
(@juleslenon) reported
@virginmedia Yes we know that it is not showing any problems in the area - we have had those phone conversations over the last 3 days. However there are problems as all houses supplied by virgin do not have broadband. You need to send out engineers today!!!