Virgin Media Outage Report in Kingswinford, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Rowley Regis, Oldbury, Wolverhampton, Wednesbury, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Redditch, Smethwick, Bilston and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Rowley Regis |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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WalsallMatt #76TottersLane
(@walsallmatt) reported
from
Walsall Wood, England
DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract
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Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia The worst customer service in History gotta be seen to be believed
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia That service is useless it makes up things that isn’t the question I ask
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Mark
(@mraymond68) reported
from
West Bromwich, England
@virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
@virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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Steve
(@docsjmann) reported
from
Dudley, England
@virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝕷𝖚𝖓𝖈𝖍𝖒𝖔𝖓𝖊𝖞 🇪🇺 💙🇬🇧
(@LunchMoney_Al) reported
@virginmedia So it's your company policy to be rude to customers? Happy to be leaving you then.
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David
(@Grinaldo9) reported
@virginmedia phone lines and internet down in my office since 2pm.. any chance ?
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Russell
(@RussWake81) reported
@virginmedia I have spoken to your customer service team who were not helpful, they told me their best offer was £6 off my current deal. I have tried the online chat, got cut off, spent an hour on hold to customer service got cut off. I am looking into other service providers
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Simon Gallagher
(@vinf_net) reported
@virginmedia Ha, not a virgin problem in my case- UniFi router has died VM service still working
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James Chandler
(@moneymoney122) reported
@virginmedia I don’t want to bother too much about this issue so I’ll just one of my other non-jailbroken iPhones. Thank you for the help
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Daniel Bennett
(@DanielBenno23) reported
@virginmedia Yesterday to 5 different people. Was told a different fee or bill amount to leave by everyone. I couldn't get a clear answer from anyone and no complaint has been raised after multiple requests. And no manager callback when I was promised within 2 hours.
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Tigers4Ever
(@Tigers4Ever2010) reported
@CharityHourUK Sorry we missed this #CharityHour @virginmedia decided that we don't need the internet to work this week, the problem is that #COVID means we need the internet more than ever & we need our volunteers in the same way #CharityHour (very late!)
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𝕷𝖚𝖓𝖈𝖍𝖒𝖔𝖓𝖊𝖞 🇪🇺 💙🇬🇧
(@LunchMoney_Al) reported
@virginmedia Sorry doesnt cut it. I find it very hard to understand why it's your company policy to put customers on hold just a scheduled break can happen. In the 12 years I worked in customer service if I did that I would have been pulled up on disciplinary or fired. Frankly shocking.
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James Chandler
(@moneymoney122) reported
@virginmedia I have rebooted several times and I still have the issue
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Russell
(@RussWake81) reported
@virginmedia I am out of contract and need a better deal, pay over £150 a month currently and always pay on time, have spoken to your customer service who said I was entitled to a £6 off, a new customer get offered everything cheap, existing customers get a bad deal