Virgin Media Outage Report in Kingswinford, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Bilston, Walsall, Wolverhampton, Dudley, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill, Redditch, Smethwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. I've reached out in exasperation since my chase-ups of 14th, 19th and today have been ignored. As have my 5 messages to your local rep who promised to be on hand. If you can't be bothered to help me, I'll just escalate via another route @richardbranson
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia We had issuse with our service, and was told we would need new cables. We the new cables installed. They left cabels hanging in the garden which has since been removed. Our grass is ruined (I have photos) it looks like next doors cable are also under or grass????
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Claire B🐈⬛🐈⬛
(@KittykatClaire) reported
from
Willenhall, England
@virginmedia I guess it's not your. Problem. After pushing me into a contract with them. I've been in touch with them and there nothing they can do they just want me. To turn my mobile on and off again
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia No. Already done it about 7 times without any luck. I refuse to waste more hours in queues, only to rehash my issues to another anonymous operator. I've been assured that this is in the hands of a named handler, who didn't call me back as promised and is ignoring my emails. Fail
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Claire B🐈⬛🐈⬛
(@KittykatClaire) reported
from
Willenhall, England
I'm so pissed off @virginmedia blackmailed me into signing my mobile contract with @O2 by saying my media account would be cheaper. If I stayed with virgin it would be amount more. So I had no option but to go with o2 and No my mobile Internet is crap. I can't use my doorbell
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Troy
(@tr0y1291) reported
from
West Bromwich, England
@virginmedia the most unreliable service going! Sky should be rubbing their hands together knowing that this shower of **** is their main competition.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia Yes I’ve done that. My connection drops out for a minute or so every 30-60 mins. Hard to replicate. My account has notes regarding the reason why the credit was given last time. Ideally I don’t want to wait so long for the same issue to be fixed.
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TheBosz
(@kolapoagunbiade) reported
from
Birmingham, England
@virginmedia Unfortunately, you dont have a ticketing system or cobtact email to track issues, rather a phone system that requires you to wait forever to get through to an agent. A/c number: 095063606. I was charged x2.5 of what i was tp pay.
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LynneMUFC#22#44
(@LynneMasters) reported
from
Birmingham, England
@virginmedia why is the Sky Sports red button not working
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Brian Cape
(@BrianMCape) reported
from
West Bromwich, England
Quite possibly the worst onboarding and customer 'care' experience I've EVER had @virginmedia Unfulfilled promises, failure to deliver contract as agreed and now I'm 'lost' in the system and being ignored. I'm left with no choice other than to 'out' you. #CaveatEmptor
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia Nobody has called me and the WhatsApp chat is very frustrating and not dealing with the issue. This is very simple, I was sent contract paperwork with an agreed monthly fee of £86.75. Why have I paid two months of excessively higher payments. I should have left VM
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Alternatively, if you feel the urge to actually be helpful, you can search my name and location (it's an uncommon name) and ask a complaints manager to contact me. No security issues or breaches, since the notes I've been assured are on file, will be there to check.
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. Well done 👏🏻
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
@virginmedia I called 150 today to speak to a Supervisor regarding my bill. I was told I would receive a call within the hour. NOTHING. I agreed a contract 18/8/22 and the last two payments have been £65 & £75 more than agreed. This is shocking customer care and service.
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Tim Hazelwood
(@timhazelwood2) reported
from
Bewdley, England
@virginmedia He has called a few times and I called once. They say there is an issue in the area. He's been without service since July and they said the issue would be resolved on 21st aug. ive been away and it's still not fixed. It looks like an issue with the box to me as a layman
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia And this is why, I'll be reporting you to trading standards for fraudulent misselling/misrepresentation and then abdicating ALL responsibility/accountability to resolve. There's no security/DPA issues in you giving me a direct dial number via DM. You just don't want to resolve.
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Tim Hazelwood
(@timhazelwood2) reported
from
Bewdley, England
@virginmedia Hi, following on from the resolution of the issue outlined above. My dad has received a full bill despite being assured by every employee we have spoken to that he wouldn't be charged for the period he was without service (more than two months). Please advise
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Brian Cape
(@BrianMCape) reported
from
West Bromwich, England
@virginmedia Just to let you know, I've taken the time to write out another complaint via the link. I've submitted and it says 'nothing to see here'. The link says response within 7 days, and the submission says 28 days, and then my portal says I haven't raised a complaint. ANOTHER FAIL
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Bonna
(@Phil_Bonna) reported
from
Birmingham, England
@Angela_Griffin @virginmedia I have the fibre optic broadband for £23.95 month and the customer service is great
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig
(@CLev85) reported
@virginmedia OK, so why didn't your customer advisor on chat not tell me this when I initiated the conversation by requesting to cancel AND why is there an option for cancellation on the chat function?
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Alessandro 'Karyuudo' Izzo
(@karyuudor6) reported
@NahteR6 @Sloth_R6 @virginmedia I get 500Mbps Wondering what ******** sloth got that he’s paying that much
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Paul C ///
(@19PC71) reported
@virginmedia That was Monday I was told that.. its the worst customer service ever. Person I was talkin to on live chat obviously just could b bothered tryin to do anythin about it & pass the buck to someone else
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Neil
(@neilnelson4) reported
@virginmedia I called Virgin again as I never received a call back yesterday. Now what they say they will do from yesterday has changed today. I was told as I had an issue with coverage I would receive the Pod, now today I have to pay for it. The level of CS is unbelievable
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inyourentry
(@inyourentry) reported
@virginmedia Wi-fi isn’t working AGAIN in formby L37... is there a problem in the area?
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Linda
(@cynicalgranny1) reported
@virginmedia That is why we called in the first place to complain we had no mobile service .
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Ethan
(@NahteR6) reported
@karyuudor6 @Sloth_R6 @virginmedia by the looks of it utterly **** internet lmao
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Linda
(@cynicalgranny1) reported
@virginmedia I understand that , but I pay my bill to Virgin mobile not EE. So I didn't expect to be charged for no service, then be charged over £6 on a landline call to you to & get no information apart from try turning you're phone on & off again.
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joe geens
(@JoeGeens) reported
@virginmedia March 2021 and still no update on this damage to my property. I cannot recommend others strongly enough to stay away from Virgin Media and their cowboy service
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мσηкєє
(@QTMonkee) reported
@Repayy_ @virginmedia WiFi is slow 90% of the time. Ring them and they just say they will send boosters out every ****** time lol. They sold out this time so they must’ve been saying that to everyone.