Virgin Media

Virgin Media Outage Report in Kingswinford, Dudley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kingswinford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kingswinford, Dudley, England 02/22/2026 11:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kingswinford, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Rowley Regis, Halesowen, Stourbridge, Wolverhampton, Walsall, Redditch, West Bromwich, Dudley, Brierley Hill, Bilston, Wednesbury, Cradley Heath and Smethwick.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomOldbury Wi-fi
United KingdomRowley Regis Internet
United KingdomHalesowen Wi-fi
United KingdomBirmingham Internet
United KingdomOldbury Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Kingswinford, England

Latest outage, problems and issue reports in Kingswinford and nearby locations:

  • Tricia__Winspur Tricia (@Tricia__Winspur) reported from Birmingham, England

    @virginmedia Parents experiencing continual issues with their Virgin services... have tried contacting Virgin for over month and continually on hold. Now on hold again and this issue needs to be resolved. Elderly parents and no mobile. Any help as this is disgusting service!!

  • AnnaavfcEdwards edowards (@AnnaavfcEdwards) reported from Birmingham, England

    @virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia That service is useless it makes up things that isn’t the question I ask

  • MutliRaceMan Jean Thierry (@MutliRaceMan) reported from Birmingham, England

    @keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor

  • alex_bann Alex Bann (@alex_bann) reported from Birmingham, England

    @virginmedia New V6 box (less than a month old) alternates between flashing red & white lights. Tried to reset using your help guide - still not working. How do I sort this out? #childreninthehouse

  • SkulyMusic Skuly (@SkulyMusic) reported from Aldridge, England

    @virginmedia Yes we have done every trouble shooting piece of advice under the sun

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia Didn’t get a response then told another dept would contact. All we want is the service we are paying for. We need a new v6 box the replacement sent doesn’t work properly(set top box) we cannot use catch up and the picture is intermittently pixilated.

  • LB_WFC Liam (@LB_WFC) reported from Willenhall, England

    @virginmedia Internet for the past 3 days has been absolutely awful!

  • AnnaavfcEdwards edowards (@AnnaavfcEdwards) reported from Birmingham, England

    No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia

  • LB_WFC Liam (@LB_WFC) reported from Willenhall, England

    @virginmedia It does. The internet will randomly cut out then come back on 2/3 minutes later. I’ve factor reset it via the router setting and a manual factory reset with no luck.

  • MattyladKRO Matt Smith (@MattyladKRO) reported from Birmingham, England

    @virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract

  • Dawn08503854 Dawnie (@Dawn08503854) reported from Wednesfield, England

    @virginmedia my TV has been off since 4pm no picture but sound can get tv guide etc on no problems. done all the usual restart check leads and can't get it back on.

  • fantom_dave DF (@fantom_dave) reported from Dudley, England

    @virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia Sadly no. we admitted defeat, we were on hold for 1hr 50 mins. Got through the next day, the equipment sent does not work properly now have been advised to call after the new year to chase it again. We are paying for a service we aren’t receiving this is really disappointing

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service

  • blueghostuk Michael Pritchard (@blueghostuk) reported from Birmingham, England

    @virginmedia I can only await for the service I ordered then... hopeless

  • brettellis1982 Brett Ellis (@brettellis1982) reported from Birmingham, England

    @virginmedia I am signed in on the web and on my virgin app. Will not let me sign in to the connect app

  • HelenAbdullah08 💙 Helen Abdullah 💙 (@HelenAbdullah08) reported from Redditch, England

    @virginmedia We tried the messaging service thank you that didn’t help either. To be honest we are dreading trying to contact you again in the new year to get this sorted another 2 hours on the phone! I would have thought it your responsibility to sort this out but apparently not!

  • alexlowe95 Alex Lowe (@alexlowe95) reported from Birmingham, England

    @virginmedia I’m trying to watch virgin tv through Firefox on my Amazon fire stick, but I keep getting an error message ‘sign in failed’ although it doesn’t even give me the option to enter an email address to attempt to sign in?

  • brettellis1982 Brett Ellis (@brettellis1982) reported from Birmingham, England

    @virginmedia have the virgin connect app.... however it will not let me sign in. Have changed password etc and it still says ‘wrong username or password’. Driving me mad!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Ripark114 Richard Parker (@Ripark114) reported

    @virginmedia I cancelled mine under the 30 day terms (on 3rd try) and my service was immediately disconnected. Now I’m told I have to wait up to 72 hours to be reconnected. Clearly not good enough but what can you do?

  • NamesPhil Phil (@NamesPhil) reported

    @virginmedia Nope it hasn't fixed the issue, your website has said I need a technician to come out? Tried to select an appointment and nothing happens 😐😐

  • breasley_damian Damian Breasley (@breasley_damian) reported

    @virginmedia no internet all afternoon and cannot get an engineer visit for 4 days, since upgrading to 1gb we have had nothing but trouble. Customer service no help whatsoever. Affecting my business !

  • WilliamCollyer1 Scar (@WilliamCollyer1) reported

    @virginmedia They advised an engineer. I rejected as I received a text stating planned work, it's not specific to me. I asked for reference of the work being implemented, there should be an outage/change calendar with this information, right? She has no information so I requested escalation.

  • Springies Andrew Roberts (@Springies) reported

    @virginmedia Yes I called it in first at which point it wasn’t an area issue. A little later on I checked service status and it’s now an area issue.

  • Dubble_JD_No7 Debbie 👨‍👩‍👧‍👦🐕🐈‍⬛🎮🏊‍♀️🍷🛌 (@Dubble_JD_No7) reported

    @virginmedia Yes every time it's been a known issue, but I don't understand why it's the same time every day!! No doubt it will happen again tomorrow

  • NamesPhil Phil (@NamesPhil) reported

    @virginmedia It isnt my equipment as the internet is back on but this the problem.. the screenshots above are saying its an area issue.. It's been like this for over a week now 😮‍💨

  • lm55zby larry lewis (@lm55zby) reported

    @virginmedia Your system says no problems Yet all my services are down so now what

  • kolakube1970 Marie Hattersley (@kolakube1970) reported

    @virginmedia enough.... First World problems here... No stable Internet so no streaming! No landline! No TV Service. Please sort it out or put something online to say why it is taking so long!!! Soon we will have to speak to each other!!!

  • MikeGoatly Mike (@MikeGoatly) reported

    @rchambers22 @Tupp_Ed My Virgin Media hub had that locked down too, so I ended up getting a mesh WiFi and switching the hub to modem only mode