Virgin Media Outage Report in Kingswinford, Dudley, England
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The latest reports from users having issues in Kingswinford come from postal codes DY6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Smethwick, Redditch, Wolverhampton, Oldbury, West Bromwich, Dudley, Kingswinford, Walsall, Stourbridge, Brierley Hill, Shifnal, Ryton, Rowley Regis and Kidderminster.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Smethwick |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Lisa Wilson
(@ann_wilson0121) reported
from
Birmingham, England
@virginmedia why sell us a package when you do not have the correct infrastructure in place! 30 minutes on hold today, I’m giving up. We didn’t have these issues with Sky.
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia I have a technician coming on Tues to replace SuperHub but need specific technical support to restore Sent box on PC. Windows say object not found error Ox8004010F. VM techs used to help in past at level 2 or 3. Now it's impossible to get past level 1 tech support.
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia My computer guy HAS looked at your forum. We know what the problem is but it needs technical support your end to fix it. It would take the right person 2 mins but we cant get past your incredibly poor customer service to get any kind of tech support. So stressful & frustrating.
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!
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clare williams
(@clareywilliams) reported
from
Redditch, England
@virginmedia worst customer service I have ever come across!!! Arrange a call back time....dont bother to call back, then continue to bill me for a contract ended nearly months ago!!!!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia There is no weak signal. I’ve checked all around the house repeatedly. There are no faults in the area. I have checked repeatedly. Customer services have been unhelpful on multiple calls. Had to fight to get an upgraded hub!
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THEBLACKSTRAT
(@theblackstrat) reported
from
West Bromwich, England
@virginmedia Why do you have to continually restart the phone to get rid of the red icon on The phone app icon even when you’ve deleted the voicemail It seems this is a major problem with you I would appreciate you resolving it all as otherwise the phone is not fit for purpose
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Roger James
(@rogj82) reported
from
West Bromwich, England
@virginmedia 2/2- just when my wife answered the phone and your employee told her to f**k off when she politely declined any new deals or offers! Absolutely digusting, glad to be leaving and fair to say if that is how you treat customers of 11 years in total we will never be back
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Literally three years of the same inconsistency. And appalling customer service when you speak to anyone. There is nothing you have done or will do to improve this. As soon as I can get a decent speed from another local company I’ll be gone.
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Saqib
(@Saq5000) reported
from
West Bromwich, England
@virginmedia Could you also tell me why I cannot stream recorded programs when I’m away from home as I am required to be on the same Wi-Fi network which kind of defeats the object
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Craig Whitehouse
(@Patchwork_Boy) reported
from
West Bromwich, England
@virginmedia Hi, my internet is down. The connection (arrows) symbol is flashing and have been since about 3am. Tried restarting router, didn't fix it. Advice, please.
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Mercedes Hodson
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia Was on wireless and re booted the box didn’t work, however it’s working now as you seemed to have fixed the issue. Thank you
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Roger James
(@rogj82) reported
from
West Bromwich, England
@virginmedia 1/2 - I have never know such a disgusting company!! Having answered a call last week from this number 0345 454 1098 (your retentions), where your employee rudely cut me off when I said I could’nt talk at the time, hounded every day since with calls, right up until...
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Mercedes Hodson
(@mercede72928186) reported
from
Wednesfield, England
@virginmedia hi Iv no internet could you run a check down my line please
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia The link you provide is entirely not the problem. We’ve had the same issue for 2 years. It doesn’t stop being a problem. And every time we contact someone about it, we get the same advice because there’s no continuation. Please read the message chain if you’re going to reply.
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia Hi, thanks for getting back to me. All my VM services were down in past 48 hours. Now restored. BUT you seem to have deleted my Sent Box from Virgin email Server. I had 2 sent boxes, but the one deleted is the major one synced to my Windows 10 so can't send imp work documents!!
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Craig
(@cra1gs) reported
from
Birmingham, England
@virginmedia It’s not a good enough response. You’re providing a sub bar service and yet I’m still paying my bill in full. I expect a discount until the matter is resolved.
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Jane Campion Hoye
(@JaneCampionHoye) reported
from
Birmingham, England
@virginmedia Okay. Just that Twitter asked me to sign into it and results would give you access. Thanks for clarification...just really dont understand why I have to go to a forum to get tech support for an error Virgin has made.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia No. It’s usually just one of the connected devices we lose at a time. Most often speakers but sometimes security cameras, sometimes hue bulbs. Never everything at once.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Yes, security cameras, nest heating, hue bulbs. Less frequently. But still happens. Everything works for a while then something or several things stop. Never everything. We have entirely re-set everything once, which takes hours to sort and is not an answer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Caroline
(@doozer_princess) reported
@colleen_gruffin @virginmedia Just don’t go to @SkyHelpTeam they are just as bad
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Kerry Bailey
(@Kerrrrrrryl) reported
@YodelOnline absolute shocking customer service!! No regard for anyone!!! @virginmedia Please sort this out!!! This kind of service isn't doing your company any good either!!!!!
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V I C K Y 🇺🇦 🌈
(@ThatMouthyBrit) reported
@yocactusgames @virginmedia Absolutely awful. They kept saying “so it’s a broadband box you ordered?” I was like NO. The ****** TiVo box I’ve had for five years and is slower than anything needs replacing before I launch it out the ******* window! Why am I paying £70 a month for this crap?
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Michael
(@ms6282) reported
@virginmedia Why not phone? You have our number as you provide service as part of contract which also includes broadband. Sending email to address you’ve suspended is just stupid and shows lack of initiative and lack of consideration for customers
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Ewen Cairns
(@EwenCairns) reported
@virginmedia @O2 Anyone thinking of joining don’t. Just don’t. Worst customer experience ever. You can’t join O2 on this if you previously were an o2 customer previously unless you use a new email address. Total joke and waste of my time.
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Nicola Robinson
(@Nicrob) reported
@virginmedia I'm really not too sure why someone can't just phone him? Why is this an issue?
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Hannah Kulmatycki
(@hannahkulls) reported
@virginmedia Hi we have not - you won’t let us cancel and it’s been 5 days of trying
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Heidi Wurst
(@Heidi_Wurst) reported
@virginmedia Awful, refusing to handle a complaint because I can’t remember a password I set up three months ago and have never used and can’t access as I don’t have documents to hand. 1. Going to ombudsman and 2. Cancelling and switching provider. 1 month in, awful company. Never using again
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Oli the Kid
(@OlitheKid1) reported
Absolutely appaling service by virgin media. Have rung them 5 times & they keep transferring me and then hanging up after they assured they can help, my dad is a severe kidney patient who relies on our landline number and all we need to do is port it over @virginmedia
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Polly James
(@Mid_WifeCrisis) reported
@virginmedia Thanks, but it might be helpful if your Customer Service staff mentioned this to customers who are struggling when they phone to ask, “Is that the best you can do?”, instead of jiggling about with inducements to continue paying more than they can afford…