Virgin Media

Virgin Media Outage Report in Kingswinford, Dudley, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kingswinford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kingswinford, Dudley, England 01/29/2026 22:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kingswinford, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Wolverhampton, Dudley, Oldbury, West Bromwich, Bilston, Rowley Regis, Wednesbury, Cradley Heath, Brierley Hill, Redditch, Smethwick and Halesowen.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham TV
United KingdomBirmingham Internet
United KingdomWalsall Internet
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kingswinford, England

Latest outage, problems and issue reports in Kingswinford and nearby locations:

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @theMrsH89 @virginmedia l upgraded my internet with Virgin and it’s dreadful. The process still isn’t sorted out lm being charged incorrectly and it won’t be put right until complaints sort it out. I’m still waiting for complaints the service for broadband and the customer is poor and very stressful

  • RoyKyffin Roy Kyffin (@RoyKyffin) reported from Birmingham, England

    @virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.

  • MartinClarke165 Martin Clarke (@MartinClarke165) reported from Birmingham, England

    @virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice

  • NannieHelen Helen Croft (@NannieHelen) reported from West Bromwich, England

    @virginmedia It’s the WIFi and what can you do about it? I’ve been a customer for many many years and this issue is causing aggravation. Surely I should expect uninterrupted service all day every day. It’s not cheap either is it??

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.

  • henry_1664 Andrew Grove (@henry_1664) reported from Birmingham, England

    Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @virginmedia I’ve called and called l’ve used the chat line numerous times. A agent opened a complaint in early feb l received a letter saying all sorted when it wasn’t there are 2 complaints outstanding and my accounts are still wrong.

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @virginmedia It was a five minute fix, but she lost one month of TV access as a result. She’s a nurse so arranging a daytime appointment took a while because of her work patterns. It’s her first home of her own and I felt she had been treated in a less than respectable manner.

  • ThatNeilFleming neil fleming (@ThatNeilFleming) reported from Wolverhampton, England

    @virginmedia take a look at the replies to your Facebook ads. Virtually every comment the same patchy broadband connection and absolute dog **** customer service

  • Dom_Priest94 DOM PRIEST (@Dom_Priest94) reported from Dudley, England

    @virginmedia chronic customer service !

  • DorisLee1966 Judy Lee (@DorisLee1966) reported from Dudley, England

    @virginmedia The first agent was so rude the second very helpful said she hoped she had sorted the dates of my contract and the bill. But as yet the bill for March hasn’t changed l have no idea what is happening with the complaints. I’m so worn down by it all.

  • richiebunn Dickie B (@richiebunn) reported from West Bromwich, England

    The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.

  • DagnallChris chris dagnall (@DagnallChris) reported from Birmingham, England

    @virginmedia my wifi is constantly going down, it's happened 4 times today, so frustration. Why do I pay £74 pound a month for this service!? Really thinking of switching to @SkyUK

  • ThatNeilFleming neil fleming (@ThatNeilFleming) reported from Wolverhampton, England

    @virginmedia That might require quite an extensive overall of your infrastructure and servers however you could maybe start by answering the telephone - you are a telecoms company. Or does customer service fly out the window once the direct debits are set up?

  • leeharris85 lee harris (@leeharris85) reported from Dudley, England

    @virginmedia I’ve tried calling got through being on hold for 30 minutes waiting to speak to a manager as I’ve been told I need to pay for something others have free and been cut out again!!!

  • MutliRaceMan Jean Thierry 💙 (@MutliRaceMan) reported from Birmingham, England

    @virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.

  • benavfcfranklin Ben Franklin. (@benavfcfranklin) reported from Dudley, England

    @virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.

  • mercede72928186 Mercedes Hodson 👷🏻‍♂️💁🏼‍♀️ (@mercede72928186) reported from Wednesfield, England

    @Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then

  • leeharris85 lee harris (@leeharris85) reported from Dudley, England

    @virginmedia customer service as good as ever told I’m being put through to another team.... then cut off

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • heyimlaurenh Lauren (@heyimlaurenh) reported

    @virginmedia broadband has been down since midnight. Only found out maintenance was due to take place over night until 6am this morning via service status. Still no broadband, our checks indicate fault lines with you. No technician available until next week. (1)

  • therealwannieb Wayne Bristow (@therealwannieb) reported

    @virginmedia phoneline down so cannot get in contact with you as your website is so crap and the app you told me to download last time is just as crap. This is 3rd fault we have had in 2 weeks!

  • SianLeehane1982 Siân Leehane (@SianLeehane1982) reported

    **** you @virginmedia put my bill up without notification told me there wasn't enough money to clear my bill when I know full well there was complaint made thanks I'm sat here with no Internet and 1 pissing channel

  • RoyalWilks Graeme Wilkinson (@RoyalWilks) reported

    Hey @virginmedia . Don't think much of your customer service. Spent half the morning on hold trying to sort an issue with my new contract. Promised a call back - not happened!

  • __Heer__ Navdeep Heer (@__Heer__) reported

    @virginmedia as a new customer, you are happy to leave me without internet and tv for 3 weeks. I’ve been on the phone for 3 hours and your team cuts the phone on purpose. Terrible experience from day1

  • kllandauro Mr Landauro (@kllandauro) reported

    @virginmedia Worst company ever stay away. Their customer service is full of crooks.

  • woodpulped Radio Banana (@woodpulped) reported

    @JonnElledge @virginmedia 5) the £20 is repaid to customer if the company is in the wrong, and half of any fines go to the customer.

  • woodpulped Radio Banana (@woodpulped) reported

    @JonnElledge @virginmedia 3) you could CC an ombudsman into your original email and if the company doesn’t reply to say issue resolved or what more info is needed in the 14 days it’s auto-fined; and 4) if not resolved to satisfaction you can pay the ombudsman £20 to review and fine if an issue, plus…

  • marzipanmaz2 Marzipanmaz2 (@marzipanmaz2) reported

    @virginmedia Can you urgently get someone from complaint team to call me pls. This saga is STILL ongoing. Raised formal complaint ref c 0808221729 on 8/8, were told response in48 hours & still no call. Phoned this morning & no interest or apology from call centre

  • woodpulped Radio Banana (@woodpulped) reported

    @JonnElledge @virginmedia My “if I ruled Britain” law change would be a consumer protection act which did this 1) all customer service must also be doable in writing (both email & post); 2) issues have to be resolved in 14 days from all reasonably required info being provided and…