Virgin Media Outage Report in Kingswinford, Dudley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Smethwick, Wolverhampton, West Bromwich, Redditch, Walsall, Willenhall, Rowley Regis, Halesowen, Stourbridge, Dudley, Brierley Hill, Bilston and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Smethwick |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. I've reached out in exasperation since my chase-ups of 14th, 19th and today have been ignored. As have my 5 messages to your local rep who promised to be on hand. If you can't be bothered to help me, I'll just escalate via another route @richardbranson
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Antony Howlett
(@AntonyHowlett) reported
from
Birmingham, England
@ChristineAllado @virginmedia I keep having this problem every week and nothing ever gets done and all you get back is we can't find a fault
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Tim Hazelwood
(@timhazelwood2) reported
from
Bewdley, England
@virginmedia my dad is a pensioner who has had no TV service for more than a month. We have called numerous times and not had resolution. Can someone please contact me to help sort this out
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Claire B🐈⬛🐈⬛
(@KittykatClaire) reported
from
Willenhall, England
@virginmedia I guess it's not your. Problem. After pushing me into a contract with them. I've been in touch with them and there nothing they can do they just want me. To turn my mobile on and off again
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. Well done 👏🏻
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Troy
(@tr0y1291) reported
from
West Bromwich, England
@virginmedia the most unreliable service going! Sky should be rubbing their hands together knowing that this shower of **** is their main competition.
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia And this is why, I'll be reporting you to trading standards for fraudulent misselling/misrepresentation and then abdicating ALL responsibility/accountability to resolve. There's no security/DPA issues in you giving me a direct dial number via DM. You just don't want to resolve.
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LVWLVS
(@lvwlvs) reported
from
Cheslyn Hay, England
@virginmedia Everything is running fine then my devices can’t connect. It takes me switching the router off at the wall and on again for the connection to reestablish itself. First world problems but it’s a pain when I’m working upstairs and the router is downstairs. And it should just work!
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LVWLVS
(@lvwlvs) reported
from
Cheslyn Hay, England
@virginmedia That was the first thing I tried but nothing happened. It’s only when I power off at the wall, wait a minute then power on that it changes. Right now it’s working fine but this has been a recurring problem this week.
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Brian Cape
(@BrianMCape) reported
from
West Bromwich, England
Quite possibly the worst onboarding and customer 'care' experience I've EVER had @virginmedia Unfulfilled promises, failure to deliver contract as agreed and now I'm 'lost' in the system and being ignored. I'm left with no choice other than to 'out' you. #CaveatEmptor
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Tim Hazelwood
(@timhazelwood2) reported
from
Bewdley, England
@virginmedia He has called a few times and I called once. They say there is an issue in the area. He's been without service since July and they said the issue would be resolved on 21st aug. ive been away and it's still not fixed. It looks like an issue with the box to me as a layman
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Martin Price
(@mrmjprice) reported
from
Birmingham, England
@virginmedia I have been but they couldn’t get a good-enough price and directed me to the self-service page but I get “customer-exclusion” at the end of the URL which tells me to use chat.
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Claire B🐈⬛🐈⬛
(@KittykatClaire) reported
from
Willenhall, England
I'm so pissed off @virginmedia blackmailed me into signing my mobile contract with @O2 by saying my media account would be cheaper. If I stayed with virgin it would be amount more. So I had no option but to go with o2 and No my mobile Internet is crap. I can't use my doorbell
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Ronnie Harris
(@redron1975) reported
from
Walsall Wood, England
@virginmedia Right then fools. How many times do I need to contact you to tell you how bad our internet is? I am so fed up with this service and wouldn't recommend you to my worst enemy. I cant wait to get service from someone reliable. Clowns
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le Phantom Plume
(@lePhantomPlume) reported
from
Wolverhampton, England
@virginmedia It’s ok thanks, one of your team rang me, was extremely rude then hung up.
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Alternatively, if you feel the urge to actually be helpful, you can search my name and location (it's an uncommon name) and ask a complaints manager to contact me. No security issues or breaches, since the notes I've been assured are on file, will be there to check.
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia No. Already done it about 7 times without any luck. I refuse to waste more hours in queues, only to rehash my issues to another anonymous operator. I've been assured that this is in the hands of a named handler, who didn't call me back as promised and is ignoring my emails. Fail
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Kev Maslin
(@kevmaslin) reported
from
West Bromwich, England
@virginmedia The ideal resolution would have been for VM to return the document as originally promised. We have dealt with other companies in this regard and all have been prompt and professional. Even the DWP accepted a photocopy of the POA. Why VM couldn't is entirely beyond me.
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Brian Cape
(@BrianMCape) reported
from
West Bromwich, England
@virginmedia Just to let you know, I've taken the time to write out another complaint via the link. I've submitted and it says 'nothing to see here'. The link says response within 7 days, and the submission says 28 days, and then my portal says I haven't raised a complaint. ANOTHER FAIL
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Kev Maslin
(@kevmaslin) reported
from
West Bromwich, England
@virginmedia your treatment of us over a Lasting Power of Attorney issue has been appalling. Your people have actually SHREDDED a document costing hundreds of pounds despite us being told it had been returned. CISAS has been invoked and your CEO will be told . @MoneyTelegraph
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Miss Robson
(@MiaRobson7) reported
@virginmedia I have just called them and once again was put through to about 2 different people who could not help. I was then put through to Niko from pre installation team who was extremely unhelpful. Can a manager call me?
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Heavenly Commandress
(@myauntybunts) reported
@virginmedia Sorted. I advised that l had other things to do so could only wait a short while but l ended up on hold for about an hour until l gave up. The first service rep then called me again to ask if l had managed to close my account(!)
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Heavenly Commandress
(@myauntybunts) reported
@virginmedia Hi, your one of your service representatives rang me this morning regarding an account for an address l haven't lived at since Nov 2021. I told her that l had notified yourselves that l had moved house but wasn't able to cancel the contract as the cancellation fee was too high
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Selene Graves
(@Selenegraves85) reported
@JimSterling @virginmedia Crazy seeing all these people and their horror stories with virgin media. I've been with them for yonks and never had an issue. Guess I got lucky.
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Jan van Brügge
(@jvanbruegge) reported
It is clear that they just do not want my business. Went with @virginmedia now where this was not an issue, next week I will finally have internet in my flat
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Adam Southall
(@FluffiestOtaku) reported
@Abstruse @JimSterling @virginmedia I've been told by Frontier that we would have broadband service in our area soon...that was 12 years ago (even got flyers in the mail) ...still waiting for any ISPs to come to my area...the only one that is close, won't expand to me, so I'm stuck using 4Glte for now.
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Gaz
(@Aiden_MCFC) reported
@virginmedia I assume I'll be compensated for this poor service then. It will be 3 days without WiFi through no fault of my own. Not to mention a whole day wasted trying to sort it out!
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Heavenly Commandress
(@myauntybunts) reported
@virginmedia I then called your customer service line in the hopes of getting this rectified and after l had explained the issue, they guy said your first rep shouldn't have called me as this essentially has nothing to do with me. One again l was asked to hold the line whilst he got this s
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🏳️🌈 🇬🇧 🇪🇺 Carl Denis 🇪🇺 🇬🇧 🏳️🌈
(@TisMeCarl) reported
Poor Lads from @VirginMedia... Thought they’d just be left in peace to put the box on the outside of the house, then pin the cable to our house 🏡 Got them pull up all the paving slabs to bury their cable. They were probably annoyed, but didn’t show it & they did what I’d asked
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Andy Higgins
(@andyhiggins10) reported
@virginmedia The contract in my name and starting a new one in my wife’s name, taking full advantage of the new customer offer,