Virgin Media

Virgin Media Outage Report in Kingswinford, Dudley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kingswinford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kingswinford, Dudley, England 02/20/2026 00:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kingswinford, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Stourbridge, Wolverhampton, Walsall, Redditch, Rowley Regis, West Bromwich, Dudley, Brierley Hill, Bilston, Wednesbury, Cradley Heath, Smethwick and Halesowen.

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City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomOldbury Wi-fi
United KingdomStourbridge Internet
United KingdomBirmingham Internet
United KingdomWolverhampton Internet
United KingdomBirmingham Internet

Community Discussion

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Virgin Media Issues Reports Near Kingswinford, England

Latest outage, problems and issue reports in Kingswinford and nearby locations:

  • PaulSimmons66 Paul Simmons (@PaulSimmons66) reported from Birmingham, England

    @virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack

  • LEE__83_ loc (@LEE__83_) reported from Wednesfield, England

    Love having my appointment for internet with @virginmedia cancelled without being told why and the promised phone call to sort out the issue not happen. Great service

  • kittykaz13 Caroline (@kittykaz13) reported from Birmingham, England

    @virginmedia had a broadband outage yesterday and now my tv connects to the internet, my amazon devices connect to the wifi just fine, but my phone and tablet won’t connect, keeps saying the password is wrong, but my echo is connected fine using the same password!!

  • beast_gbgolfer Colin Joyce (@beast_gbgolfer) reported from Birmingham, England

    @virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor

  • jadedurnallx jade💓 (@jadedurnallx) reported from Birmingham, England

    @virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...

  • MadDogMalcs Mad Dog Malcs 🇬🇧 (@MadDogMalcs) reported from Birmingham, England

    @virginmedia Every time I see these adverts I just laugh, but the sad thing is it isn’t funny paying for a service that constantly disconnects, stutters or is generally inconsistent. Your latest ad slogan ‘stay connected’ is a joke, and your email security is archaic, it’s equally laughable.

  • JWRogers82 James Rogers (@JWRogers82) reported from Perton, England

    @virginmedia broadband is down in WV6 can you confirm this please

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia Broadband down again today 4th time this week. Really will have to rethink providers

  • matttdudley Matt Dudley (@matttdudley) reported from Dudley, England

    @virginmedia Supposedly had 1gig internet installed today but it appears you only brought the slow one with you! Top speed - 400mbps. Oh, and thank for cutting my call after 2 hours. #greatcustomerservice 😡

  • Jod_69 Jo (@Jod_69) reported from Birmingham, England

    @virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?

  • kittykaz13 Caroline (@kittykaz13) reported from Birmingham, England

    @GardenCity_Mark @virginmedia Just to let you know Mark, if your mom is considered vulnerable, the law now states that broadband companies must give priority for fixing issues like this, as it’s often their only or main form of communication. Just in case you encounter problems on Friday

  • Rob_Hallmark Rob (@Rob_Hallmark) reported from Birmingham, England

    @virginmedia hello. Since I signed up in may I have never been able to log into my account. I never received the welcome email etc so don’t know my account or customer number. I have tried calling and they said they resent the email but nothing. What can I do?

  • Thomo993 Thomas Thomson (@Thomo993) reported from Birmingham, England

    @virginmedia morning, have had no broadband now for 24hrs, shocking service, when will it be sorted??

  • LisaVin74208006 Lisa Vincent (@LisaVin74208006) reported from Madeley, England

    @virginmedia My home telephone line has been out of service for 10+ days . An engineer came to fix it Friday (last) 30th said fault was with service and would be repaired by Monday 2nd Nov. I've left numerous requests for response on website but no reply!

  • dpaudioUK dpaudio (@dpaudioUK) reported from Birmingham, England

    Well after 2 months of broken internet, it was fixed for almost 2 weeks now it's gone again. Fix date is 16th Nov and yet they still charge full price... @virginmedia

  • chrispsaras Chris Psaras (@chrispsaras) reported from Dudley, England

    @virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!

  • LisaVin74208006 Lisa Vincent (@LisaVin74208006) reported from Madeley, England

    @virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.

  • kittykaz13 Caroline (@kittykaz13) reported from Birmingham, England

    @virginmedia Yes, I did this and it hasn’t reset, the wifi name is coming up the same as well as the guest network I set up, and I can’t access the website for the hub either, it won’t load at all! Ran a test and it says theres a problem and that you’re working on it but not what or how long

  • omarqureshi Omar Qureshi (@omarqureshi) reported from Birmingham, England

    Yeah, an Internet outage during lockdown can do one. @virginmedia B24 area.

  • LEE__83_ loc (@LEE__83_) reported from Wednesfield, England

    @virginmedia any chance anyone will ever get back to me regarding my appointment to have internet connected. No phone call as promised. A joke now. I can't see why I shouldn't cancel

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • s_starcreations ShootingStarCreations (@s_starcreations) reported

    @virginmedia Everything seems to be back up and working now, but worried for a 5th time happening. I can appreciate if it's a complex fix that needs more time and days to fully repair up, it would just be nice to know what's going on lol

  • BlueNeil69 Neil Heron (@BlueNeil69) reported

    @virginmedia I can’t log in to Now tv on an Xbox or Now tv stick or a laptop. I also can’t even get to the sign in page of my Sky account as it says access denied

  • JackBarrowUK Jack Barrow (@JackBarrowUK) reported

    @virginmedia It's not just my online account I have a problem with, it's my installation! Now I've been told I have to wait until the 20th with no broadband and no phone. Can you please help me. I'm throwing myself on your mercy.

  • jones_jamie Jamie Jones (@jones_jamie) reported

    @virginmedia Just seen my latest bill. You have over charged me but can't get through to your customer service phone line and no e-mail/live chat I can find? Shall I just cancel my Direct Debit???

  • LouiseS11841623 Louise Sanders (@LouiseS11841623) reported

    @virginmedia Oh yes we have - we’ve had the phone put down on us twice. Friday they cut us off and they said it would take 48 hours and today it’s still not on. On the phone now to Andrew C7876286 and he says it will be 48 hours before we get it back.

  • Rich25101980 Rich 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Rich25101980) reported

    @virginmedia I’ve been through that, done all the steps, still not working. @AppleSupport say the activation is sent via sms and it isn’t sending

  • phil_simmo Phil (@phil_simmo) reported

    @virginmedia Hi, we tried rebooting, but still same problem. Reset the hub this morning so will see how it goes.

  • poetoftruth88 Jessica (@poetoftruth88) reported

    @virginmedia Complaints and customer services

  • LFC_Chris Chris Harrison (@LFC_Chris) reported

    @virginmedia yes, seems to be the box that's the issue, I have two others and checked them when it happens and also Wi-Fi on different devices don't loose connection

  • mikmikemicky Mike Hill (@mikmikemicky) reported

    @virginmedia The thing is with the package is. I've rarely used the phone ( only to call virgin). The phone line went down on April 12th nearly 3 years ago. Yet virgin keep insisting I pay for line rental as part of my package deal? Why don't they just offer a broadband and TV package?