Virgin Media Outage Report in Kingswinford, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Walsall, Rowley Regis, West Bromwich, Dudley, Stourbridge, Wolverhampton, Brierley Hill, Bilston, Wednesbury, Cradley Heath, Redditch, Smethwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
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Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Mark
(@mraymond68) reported
from
West Bromwich, England
@virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again
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WalsallMatt #76TottersLane
(@walsallmatt) reported
from
Walsall Wood, England
DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia That service is useless it makes up things that isn’t the question I ask
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
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Steve
(@docsjmann) reported
from
Dudley, England
@virginmedia rubbish customer service. How can you email them. When they don’t provide with the internet to email them about their problems.
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia The worst customer service in History gotta be seen to be believed
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia The broadband has been off two or three times today again and is off at the moment. I’m sick of this now as both myself and the wife work from home. I’m currently looking at cancelling and alternate providers. The service was fine until Wednesday last week when you did an update
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Zebedee Springs
(@terribleuse) reported
@virginmedia @virginmedia how do I get in touch with the Network Service Manager and their team? It’s just you’ve tried the Field Manager, and now the Network Service Manager, and no one has got back to me. Obviously, just waiting isn’t an option as we’ve done that for 2 weeks
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Paul Jones
(@jonah20200) reported
@virginmedia any chance of providing the service I pay for. WV12 been off all day and according to your outage checker all is fine. I beg to differ. Time to try another provider I think l.
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michael
(@pboromikky) reported
@buckrodgersposh @virginmedia Can totally agree with that. Vermin media are ones to avoid at all costs… had exactly the same issues when I tried to leave. Glad I did and sky are 100 times better to deal with
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Eddie Vermeer
(@Eddie_Vermeer) reported
@virginmedia I've tried that each time. The last person I spoke to said that in the call centre, only the technical team and pre install team were left in the office. It was just after 2000 local time in South Africa where she was based. She couldn't find any other team to help.
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Aman
(@Aman_Dhesi) reported
@virginmedia It’s in all rooms. Even the room with the router in. The light on the router is red. So that might be a problem. I did mention it to customer services but they don’t seem to care.
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Rachel Kate 🐾🧸
(@HappyRachelKate) reported
@virginmedia My ntlworld email address has been broken since 3PM - says my password is incorrect -it’s not. 🙈 Really could do with my emails - trying to plan a wedding over here! My dad’s email is linked to the same account and is broken too. We’re still VM broadband customers.
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Paul Corney
(@Corney77) reported
from
Choppington, England
@virginmedia disgusting customer service once again. No manage to take a call to help fix another problem with our service. Can someone please contact me to help
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Dave
(@RaverRDE) reported
@virginmedia The issue with the blocker on my line was removed but is still intermittent with loading. Last comms was with the engineer visit who removed the blocker last Tuesday
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Helen
(@Helsbelsmanc) reported
@tankhead666 @virginmedia @skytv Mines a 30% Increase. Took me over an hour on a call tonight (third today) to get them to agree to cancel my contract... just kept trying to sell me additional services whilst I repeated FOR AN HOUR "I want to cancel and give 30 days notice" over and over. Massively unethical.
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Alena
(@alenaf12011) reported
@virginmedia 2/2 As of tomorrow we'll have no phone Broadband and TV as we've cancelled our old supplier, I've tried to sort it out tonight but got cut off twice after over 20 minutes on the phone. Not a fantastic start seriously considering cancelling it tomorrow and going else where #fail