Virgin Media

Virgin Media Outage Report in Kingswinford, Dudley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kingswinford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kingswinford, Dudley, England 12/22/2025 19:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Kingswinford, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Bilston, Oldbury, Walsall, Redditch, West Bromwich, Wolverhampton, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Smethwick and Kidderminster.

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City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBilston Internet
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Kingswinford, England

Latest outage, problems and issue reports in Kingswinford and nearby locations:

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @stephanemassey @VirginMediaCorp You should leave Virgin Media, I can pretty much guarantee the service won’t improve and you’ll be left with no internet on a regular basis.

  • malcolmwhittak2 Malcolm Whittaker (@malcolmwhittak2) reported from Birmingham, England

    @jwhitt1970 @virginmedia @TomMockridgeVM Hi Joe Virgin Media and Mr Mockridge think about money in the bank, Customer service isn't on the agenda, it feels like authorised theft as all the time and effort on the phone is time lost with no evidence relating to performance. #CustomerService

  • licklemouse Stuart Cockerill (@licklemouse) reported from Birmingham, England

    @virginmedia tremendous service had problems with my tv service for 3 weeks now which you still haven’t sorted and now you put my bill up and to try and sort it all out I’ve now been on hold for an hour shocking

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @_gl_lxuise @SkyUK @virginmedia Same problem here. They keep saying they have fixed the issue when they clearly haven’t. They are good at putting prices up but not at fixing issues. I’m going back to Sky.

  • malcolmwhittak2 Malcolm Whittaker (@malcolmwhittak2) reported from Birmingham, England

    @virginmedia @TomMockridgeVM We are currently moving house and trying to cancel our account unfortunately the call agents think it's funny to keep a client on the phone for 3 hours even more so they are happy to direct us to a department that is closed which terminates a call.

  • Kagey_infohub Kate Gordon (@Kagey_infohub) reported from West Bromwich, England

    @virginmedia Not sure tbh- it took at least 2 hours for the update to complete. Our connection frequently drops and is slow.

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @virginmedia B744LG my neighbour is also having issues. Internet keeps dropping out so there’s clearly some sort of intermittent fault. I’ve wasted 45 mins on the phone trying to report it.

  • chrispicken Chris Picken (@chrispicken) reported from Wolverhampton, England

    @HannahWestwood @virginmedia It’s on, it’s just slow. Supposed to be 350 and I’m getting 20.

  • TeeKhan84 Tariq Khan (@TeeKhan84) reported from Birmingham, England

    @virginmedia problems with my phone line in B9 Birmingham.

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia Thanks for replying! The green light keeps flashing which its never done - we had an outage in B14 yesterday- my internet is working and we have rebooted but its still flashing

  • Chrisf2016 Chris fletcher (@Chrisf2016) reported from Wednesfield, England

    So @virginmedia are increasing our bill again. We've been loyal customers since it was telewest even with all the problems over the years we stuck with you Well thats it. I will be finding another supplier 👋👋👋

  • Kagey_infohub Kate Gordon (@Kagey_infohub) reported from West Bromwich, England

    @virginmedia I'll check, but slow connection and frequent drop is ongoing. We looked at switching but didn't move as not enough confidence in alternative ISPs tbh.

  • acroline Caroline Durbin (@acroline) reported from Birmingham, England

    @virginmedia Nonsense. If you valued me as a customer I would not have gone through 3 months of unanswered calls and when I did speak to staff- accusations of lying. Check your records before cut and pasting bland replies.

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @BFILeigh @virginmedia @SkyUK I don’t know you but Virgin Media as a company are so bad they look Sky look amazing. If you can cancel and find an alternative I’d do it.

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @MrPaulTreadwell @virginmedia @Ofcom I’ve just spoken to a very rude lady in retentions. Have been lied to, apparently I was on the internet all day yesterday, I was in the office.

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia trying to get some help with my router and I'm on hold for 20 mins then get cut off - no chat facility available and no email help - rather frustrating !

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @virginmedia I’m getting an access denied error message. A quick google suggests this is a common issue.

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @MrCMorley @virginmedia If it’s anything like the ongoing outage in Four Oaks they won’t bother to contact you. I checked they had my correct details and I’ve had no updates. I’ve now cancelled my contract.

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @Cee_langie8852 @virginmedia Yes, they are useless. No service most of yesterday and as of 0530 this morning, no service again. I’ve spent hours waiting to get through to the technical team. It’s time @ofcom got involved.

  • acroline Caroline Durbin (@acroline) reported from Birmingham, England

    @virginmedia utterly appalling customer service once again. 15 minutes on hold to cancel a contract miss-sold to me.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pearlshaped David Gal (@pearlshaped) reported

    @virginmedia Another day and again I find my broadband connection is barely working. This is the fourth consecutive day in North London that we've had an appalling service. I don't want a record message telling me I should be grateful I just want it FIXED.

  • xXAspenXx1 xXAspenXx (@xXAspenXx1) reported

    @virginmedia It's been going off multiple times all week, yesterday was the longest it has been down and took 20-30mins to come back. All devices displayed connected with No Internet.

  • saliz18 saliz (@saliz18) reported

    @virginmedia I have been trying to get through to you for two days now and nothing! We have no internet or tv and haven't for days 🤬 all whilst trying to home school my 8 year old during lock down! Horrendous customer service and the cheek to up your prices disgusting 🤬

  • DJdwyer76 John D 🖐🏼👆🏼🔴⚽️ (@DJdwyer76) reported

    @virginmedia I have done a reset as recent as last week. I’ll download the app today. So the pods may help get wifi in my currently wifi-less rooms , that is good to know.

  • JamesSteer83 Steersy (@JamesSteer83) reported

    @virginmedia do you have a customer service email?

  • medicrichie richard fitzgibbons (@medicrichie) reported

    @JordanNicholls @virginmedia This is exactly the reason I went to sky. After months of phone calls to the technical helpline they started to contradict themselves. No problems since I switched

  • leisarea L E I S A R E A (@leisarea) reported

    4 months since I ordered @virginmedia broadband - and STILL nothing. I’m bleeding money on my old provider with a rolling contract. No engineers to put the wires in. How do I cancel Virgin? This is The Worst Service I have had with ANY company, ever. No communication either.

  • LordMole Gary (@LordMole) reported

    @virginmedia This has been ongoing for ages. But the worst thing is the lack of customer service. Having to take to social media to get any contact is terrible. But hey, you want to increase my bill for a service that I am not really receiving, so there is that.

  • xxmikejack Mike Jackson (@xxmikejack) reported

    @virginmedia we have had over 15 calls over the last 2 weekends apparently from VM Tech Support. It's so bad we have to unplug the phone. Are you aware that calls are going out asking people to go and change router config settings as we are not getting the speed we should?

  • scottmagee1 scott magee (@scottmagee1) reported

    @virginmedia I tried again yesterday and the line just cut off. I'm not going to just keep trying. I've submitted a complaint instead. COVID has placed strain on all businesses, but you can't not allow customers to get in touch with you, especially when you're putting prices up by over 5%