Virgin Media Outage Report in Kingswinford, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Walsall, Willenhall, Oldbury, West Bromwich, Rowley Regis, Halesowen, Stourbridge, Redditch, Dudley, Brierley Hill, Bilston, Wednesbury and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Wolverhampton |
Internet | |
| Walsall |
Internet | |
| Walsall |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Clare
(@meclareyb) reported
from
Birmingham, England
@virginmedia you claim we get 100 whatever’s per second. So tell me. Why my internet doesn’t work. I can’t stay on a zoom as my “internet is unstable” and live tv “jumps” not streams. You sent somebody to resolve last time. It’s now repeated this behaviour again. Why do that?
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Cara
(@Cara_L_RN) reported
from
Dudley, England
@virginmedia Just being able to access pages for support and settings etc. lots of “oops” errors and not loading. This is a small issue, speeds around the house are not good either. Disappointing.
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Howard Martin 🇺🇦
(@HJMKent) reported
from
Kidderminster, England
@virginmedia I'd like to know why you discontinued my Netflix subscription? The service just stopped but I didn't cancel it? It was paid for in June but there is no charge due to be made in July! It was connected up to Sunday but today I just got a message asking me to rejoin?
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R Joberns
(@rjoberns) reported
from
Halesowen, England
@virginmedia service status checker ……… nope, That’s not working either
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claire smith
(@clairado77) reported
from
West Bromwich, England
@vmbusiness our internet is down but we have wifi? No sky catchup. What’s going on?
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Clare
(@meclareyb) reported
from
Birmingham, England
Very pleased to publicly announce we are leaving virgin media. I have never known such a diabolical internet service - current situation our 100mb per whatever it is means our internet is unstable for any zoom session. Utterly ridiculous. Hoorah for us 🙌🏻
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claire smith
(@clairado77) reported
from
West Bromwich, England
@vmbusiness internet is down but have wifi? Business name C D Morris & Sons ltd, 97 Kent road, Wednesbury, Ws10 0sy
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W1NGNUT
(@Rob_Hicks) reported
from
Birmingham, England
@virginmedia Doesn't matter now, we've terminated the contract and joined Three home broadband. I just think it's disgusting that a customer of over 10 years doesn't get offered a deal as good as a new customer.
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Howard Martin 🇺🇦
(@HJMKent) reported
from
Kidderminster, England
@virginmedia Just to let you know I was billed by you for Netflix on 10 June, the subscription was not paid to Netflix by you - so they cancelled my account! You owe me a refund please! Also this was a issue as far back as May & Virgin were saying "they were addressing it" Still are it seems!
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Stu99746
(@stu99746) reported
from
Wolverhampton, England
@virginmedia internet down since 2120pm WV6 postcode. Any ETA VM?
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Steve Penn
(@pennwba) reported
from
West Bromwich, England
@virginmedia I had a call today from a man pretending to be from & trying to sell VM service. He got increasingly rude & aggressive when I said not interested. I'm sure he wasn't from Virgin Media but if you'd like the number he called from I will happily send it to you.
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Howard Martin 🇺🇦
(@HJMKent) reported
from
Kidderminster, England
@virginmedia There are no local problems - I checked yesterday - also my account detail's show my next Virgin bill due next week has had the Netflix subscription removed by you & my Netflix account shows it was last paid in May. I'll try a reboot & see what happens - thank you
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Daz (Oaky) Holdcroft
(@dazholdcroft1) reported
from
West Bromwich, England
@virginmedia Well if it’s so far taken 5 years I’d say it’s never going to happen surly
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Riz 🌹🇬🇧
(@___Mezzala) reported
from
Birmingham, England
CANNOT WAIT until we leave @VirginMedia in a few months time. Non stop internet issues for months now. I’d urge everyone to swerve Virgin Media. Better companies out there who do more and cost less.
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Lil
(@_lilymarsden) reported
from
Dudley, England
@virginmedia Hi John, my wifi has gone down 4 times since last night, we’ve reset it on the box twice this morning alone and it still keeps dropping … can’t get through to anyone on the phone and website says they won’t send anyone out for another 24 hours and only if the wifi stays down ???
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Aaron
(@AaronAlluyn) reported
from
Birmingham, England
@virginmedia @itsonlymegs virgin says tv had issues but nothing about internet.. Our internet has been unusable all week, I've been unable to attend any work meetings due to the extremely poor internet quality.. So what's up with that, whole week of trouble but guess I'll just pay as usual..
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Howard Martin 🇺🇦
(@HJMKent) reported
from
Kidderminster, England
@virginmedia I've rebooted the box & it's resolved the issues with the Apps - thank you - however it doesn't explain why my Netflix subscription has been removed from my service package and bill, which presumably happened before the problems started yesterday late afternoon accessing Apps?
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Cara
(@Cara_L_RN) reported
from
Dudley, England
@virginmedia I’ve been back as a customer with you for only 1 week, and already a multitude of issues. Currently, the absolute dysfunction of your app and website meaning I can’t access anything. Not even to find a number to call. #frustrated
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Riz 🌹🇬🇧
(@___Mezzala) reported
from
Birmingham, England
@AGJ27_ @TwiitterJo @virginmedia Ours has gone down… Again. The 5th time this evening. I’ve had enough of this ****. Genuinely can’t wait to leave. Never experienced such awful service in my life.
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Steve Penn
(@pennwba) reported
from
West Bromwich, England
@virginmedia Thank you. Never for one minute did I think he was from Virgin Media. He ended up after 7 minutes saying he'd cut off my Internet for 21 days. Thought I'd let you know as he's using your name
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Treacle ****
(@catprodder) reported
@virginmedia They haven't told me what the problem is and every day they give me a new estimated fix time. Today they have advised the fix time is 24.6.22. It hasn't been working properly since 16.6.22.
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Careen Livingston
(@Theresa_ladyL) reported
@virginmedia Right now I'm not sure. The request went through customer retention but the last person I spoke to said he was from The Cable Care team. He advised that a manager would call back that evening 20/06/22!
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Gillian Jones Designs
(@GillAJones) reported
@virginmedia My mother can speak for herself and has already sent a letter of complaint. I felt this practice should be highlighted because I don't it to want it to happen to others. According to the "helpline" it is mainly "elderly customers" to whom this happens.
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Welby McRoberts
(@welbymcroberts) reported
@virginmedia I understand, however I already informed your retentions team about this, they agreed there wouldn't be any further contact. Theres also no point in requesting that, as 30 days later I wont be a customer. It also *SHOULDNT* take 30 days to update your CRM system to not send spam.
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K
(@chehak9) reported
@virginmedia You have cancelled the technician visit saying it’s an area problem and it will be fixed Monday 2 days ago!!! Nothing has been fixed I’m using my 5G to be able to work from home. This is not acceptable
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Graham
(@SupremeGx) reported
@virginmedia honestly has the worst customer service and telephone IVR system. How they retain customers is beyond me, I’ve had an issue for 2 months with weekly phone calls and complaints and I get nothing back
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keithbucknall
(@keithbucknall) reported
@virginmedia As mentioned no point calling CS so decided to find out myself the issue. Looks like its a local cable break in the area effecting alot of households which needs digging and repairing, MTR tomorrow/Friday
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Sara Clark
(@SaraCla82352859) reported
@virginmedia Thank you. I have spoken to Ren in collections. He has informed me that my account will be cancelled today and I owe no money. Let's see if I receive the e mail to confirm this or not...I have no faith in virgin media anymore. Thank you for your help today
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Janet Herbert
(@JLV1973) reported
@virginmedia I’ve been a customer for years ….. the ISP was done by contractors weeks ago and I was advised yourselves would contact me, the old ISP is what I’m running off at the moment and signal is shocking?
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Peter 💜🐈🎸🎵☕
(@PeteYourDoom) reported
@ChinnyVision In a few years, it'll all be **** as the PSTN stuff is being moved over onto the Broadband lines. i know my Virgin Media is changing next month. Phone now lugs into back of router