Virgin Media Outage Report in Kingswinford, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, Brierley Hill, West Bromwich, Bilston, Walsall, Dudley, Rowley Regis, Wednesbury, Cradley Heath, Redditch, Smethwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Oldbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Caroline
(@Miss_Pumpkin666) reported
from
Birmingham, England
@sahinbrum @virginmedia I agree that their compensation policy is bs, I’ve found when I’ve had any outage affect me, they patch it quickly so the service gets intermittent while they work on a full fix, that way they don’t have to compensate, even if service drops out every couple minutes. BS really
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LOLZ N TING
(@Tommm_Currie) reported
from
West Bromwich, England
@virginmedia 6mbps download speed at the moment when ive upgraded to 350mbps... this is ridiculous, constant problems and advertising as the fasted.. and being told on your website that I need to wait 24 hours before you'll even look into booking an engineer..
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Jodie
(@jodii_ox) reported
from
Birmingham, England
Hi @virginmedia, according to your website there’s no broad band issues in the B23 area but there definitely is 🙃
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♥ Karina Aura ♥
(@karriecheer) reported
from
West Bromwich, England
Virgin media has been down since this morning what a joke
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Ginger and Nuts
(@gingerandnuts) reported
from
Brownhills, England
Well @virginmedia you have let so many people down with no apology or update. Disgraceful.
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Paul McDonough
(@FleeDoubleE) reported
from
Halesowen, England
@virginmedia Get this page after I log onto my account page. Which I'm trying to log onto so I can do a service check. I've cleared the cache and tried from my laptop get the same outcome
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Nicky Rowe
(@nickywolko) reported
from
Dudley, England
@virginmedia my new tv box has arrived today and I can’t use it as our area is still down. Our broadband was down yesterday. At least it’s only the tv today it’s not as if we are without power or heating like some parts of the country. Customer services were helpful
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Ashok Patel
(@AshokWhybother) reported
from
Birmingham, England
Why is virgin media in Walmley Sutton Coldfield Birmingham not working?
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Andrew Tatton 🔰 #GlazersOut 🔰
(@adtatton) reported
from
Wythall, England
@virginmedia poor doesn’t come anywhere near the description needed for the service you provide for a long term customer who simply needs the OLD Superhub 2ac router replacing. I simply need a replacement sent quickly but must wait for an engineer on Tuesday 4th January.
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PhatSuppliUK
(@PhatSuppliUK) reported
from
Wolverhampton, England
@virginmedia Wow and your team just hung up on me as well Wow shocking behaviour How can I expand on an issue you are meant to look into?you told us it was a cable issue, you said you'd send someone to fix it You never did I'm sick of broken internet
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Alien-****
(@CosmicHustler) reported
from
Redditch, England
@virginmedia Any chance of some kind gesture of goodwill to a very long-term customer (Telewest days) and long-term isolator due to suppressed immune system, struggling without a working & very necessary distraction...
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Nicky Rowe
(@nickywolko) reported
from
Dudley, England
@virginmedia new tv box Friday as mentioned before didn’t work Friday started working yesterday now today it’s off again! Done the status check says no problems said box was on standby. I did get a flicker of a program for less than a minute then no signal.
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Jackie Scott
(@JackieScott_) reported
from
Dudley, England
@virginmedia where do I send a complaint to make sure I'm heard rather than repeatedly disconnected? #Frustration
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For my Family🖤
(@SummayahMuslima) reported
from
Wolverhampton, England
@virginmedia the Internet this covid lockdown xmas holiday has been appalling, service is terrible @VMSolutions_
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✿𝘓𝘢𝘥𝘺𝘑𝘢𝘪✿💙🤍🌟
(@BaggieBirdd66) reported
from
Birmingham, England
@virginmedia hi I need some help please. I need a box installed at my address and I'm hard of hearing so I find it difficult to use the phone. Is there any way I can book a engineer appointment online as that is easier for me. Thanks
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paul taylor
(@pdtathome) reported
from
Birmingham, England
@virginmedia I have a persistent broadband issue and can't contact customer support via the web site #help
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Carol Dickinson
(@carol_dd6) reported
from
Dudley, England
Gutted that I’ve renewed my mobile contract with @virginmedia I don’t think I’ve ever had such bad customer service before. I’m still waiting for transcripts from my chats yesterday to complain to the Ombudsman about them. I will not be renewing with them again!
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Jodie
(@jodii_ox) reported
from
Birmingham, England
@virginmedia The internet is completely down, tried numerous restarts from the mains
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Chris Parkes
(@SurfWorks) reported
from
Kidderminster, England
@virginmedia I am trying to renew my media contract. I have been a Virgin customer since 2009. Any chance of getting someone to call me to sort this out?
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Carol Dickinson
(@carol_dd6) reported
from
Dudley, England
@virginmedia Another lie I was told then! Apparently they were sending transcripts from 2 online chats yesterday and 1 from today. I’m really disappointed with Virgin, I expect better customer service from such a big company.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Katie Lever
(@KatieRLever) reported
@virginmedia Hi. Thanks for your reply. There is nothing on the service portal but when we ring up and put our account details in it says that there’s a complex issue and engineers are looking into it. Do you have an ETA as to when it will be fixed?
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james
(@james_rkane) reported
@virginmedia No temporary solution that is viable, they suggested using wired connection. So there is gonna be 3 people connected to one router by wires and in the same room answering calls. No they said there is no stock until end of Jan/ start of Feb
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Katie Lever
(@KatieRLever) reported
@virginmedia any idea how long the internet will continue to be down in the SW4 area?
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Rachael
(@mswalesenglish) reported
@smalltext1 @virginmedia @virginhelp Sky upgraded us (and it took our bill down - not sure how) during Lockdown 1.0 and we’ve had really consistent speed since then. I know they’re evil but needs must. Had crap experience with BT and Virgin in the past; seven years with Sky and we’re still happy.
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James Turner QC
(@JamesTurner37) reported
@virginmedia Is there a problem in SW11? I can’t connect to my home wifi.
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Ben
(@Ben_E89) reported
@Ronkabet @virginmedia Get Google WiFi, solved all my mate's problems, apparently Virgin routers are crap
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Emily
(@emz_leic) reported
@virginmedia But all I’ve had back as a ‘resolution’ is ‘education given’ in a box. Nothing more. Someone tried to call once but I was working so they said they would call again after 5pm, they haven’t
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Kahsim Lee
(@Sim_LKS) reported
@virginmedia Called the fault line. They said they will arrange for a virtual appointment from a technician so I should receive a call from someone to work out why my wifi signal keeps dropping. We complained 3 months ago several times. Still no resolution 🙄🙄🙄
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Dan White
(@dannyofblanc) reported
@TheSwedishChef4 @virginmedia @LozzaFox The outage in your mans head and his lack of broadband two separate issues. x
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Valerie Potts
(@Valmade) reported
@virginmedia why is your customer service number not working at all!!! My father cancelled his account in October. You have sent him a welcome letter and demand for payment, yet every channel he has tried to speak to someone there has been silence!