Virgin Media Outage Report in Kingswinford, Dudley, England

Problems in the last 24 hours in Kingswinford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Kingswinford, England

The most recent Virgin Media outage reports came from the following cities: Oldbury, Birmingham, Smethwick, Wolverhampton, Walsall, West Bromwich, Dudley, Wednesbury, Bilston, Willenhall, Rowley Regis, Halesowen, Stourbridge, and Brierley Hill.

City	Problem Type	Report Time
Oldbury	Wi-fi	1 hour ago
Birmingham	Internet	3 hours ago
Smethwick	TV	8 hours ago
Birmingham	Wi-fi	9 hours ago
Oldbury	Wi-fi	10 hours ago
Birmingham	Internet	1 day ago

Community Discussion

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Virgin Media Issues Reports Near Kingswinford, England

Latest outage, problems and issue reports in Kingswinford and nearby locations:

• 
  Paul Jenkins (@xpjxuk) reported 3 minutes ago from Walsall Wood, England

  @virginmedia been hounded with call for 2 weeks finally answer to be offered disgusting customer service and when I ask about the offer on the Martin Lewis website told can’t have it please call me or I will be leaving and going to sky

• 
  Dicky Dodd (@DickyDodd) reported 6 minutes ago from Wolverhampton, England

  So I've been on hold to @virginmedia Customer retentions for 17 minutes... Unreal.

• 
  Andrew Anthony (@andrewanthony83) reported 16 minutes ago from Codsall, England

  @SuperfastStaffs please let @virginmedia lay their cables in #Bilbrook and #Codsall we need proper #fibre broadband. We are being left behind with the copper solution that @WeAreOpenreach leave us with and it’s getting worse! @south_staffs @GavinWilliamson @StaffordshireCC

• 
  Mike Hamer (@Plumberguyuk) reported 18 minutes ago from Birmingham, England

  @virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.

• 
  sammy♥ (@SammyLouisee_) reported 22 minutes ago from Wolverhampton, England

  So after having problems with @virginmedia mobile decided to join @ThreeUK let’s hope this is a better network 🙌🏻

• 
  🐺Wolfish (@unit_1974) reported 29 minutes ago from Birmingham, England

  @CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.

• 
  🐺Wolfish (@unit_1974) reported 30 minutes ago from Birmingham, England

  Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.

• 
  🐺Wolfish (@unit_1974) reported 30 minutes ago from Birmingham, England

  @virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!

• 
  Daniel Sturley (@ikonic_exposure) reported 36 minutes ago from Birmingham, England

  @virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}

• 
  jen (@jenkin99) reported 36 minutes ago from Birmingham, England

  @virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving

• 
  pepe sprio (@wolfboy78) reported 37 minutes ago from Wednesfield, England

  @virginmedia No tried again and unable to send an engineer because the fault is not happening .. I did try to explain it's intermittent 😡😡but with the language barrier she couldn't understand .. I will try and cancel my account later because I'm not paying for a service that has issues

• 
  Kerri (@WestonKerri) reported 38 minutes ago from Birmingham, England

  @virginmedia absolute joke !! worst customer service provided ! #whybother

• 
  Darran Attwell (@DarranAttwell) reported 38 minutes ago from Dudley, England

  @virginmedia can someone help me with a bill... I’ve been charged twice for the same bill both times overcharged. And I’m struggling over the phone.. can someone please DM me please

• 
  Samantha (@Sammykins9486) reported 38 minutes ago from Birmingham, England

  @virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using

• 
  Simon Pugh (@simonpunch) reported 45 minutes ago from Wolverhampton, England

  @virginmedia just had the call ended by your overseas call centre not the greatest service in the world!!

• 
  Dicky Dodd (@DickyDodd) reported 46 minutes ago from Wolverhampton, England

  Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.

• 
  Mike Hamer (@Plumberguyuk) reported 46 minutes ago from Birmingham, England

  @virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,

• 
  🐺Wolfish (@unit_1974) reported 57 minutes ago from Birmingham, England

  @MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia

• 
  🐺Wolfish (@unit_1974) reported 59 minutes ago from Birmingham, England

  @squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!

• 
  Mike Hamer (@Plumberguyuk) reported 59 minutes ago from Birmingham, England

  @virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  utz (@uberutz) reported 6 minutes ago

  @virginmedia broadband down Se24 !

• 
  Blockchainchin (@blockchainchin) reported 7 minutes ago

  @virginmedia Maybe better to just seek legal advice at this point as your system is set up to pass people around in circles fobbing them off to some automated text system that only answers the questions you have or determined and where is my money is never going to one of them

• 
  Issy Meharry (@IssyMeharry) reported 11 minutes ago

  @virginmedia Intermittent wifi in 2 bedrooms, pod booster doesn't work, low speed

• 
  Lara Bridges (@larabridges) reported 12 minutes ago

  @virginmedia I have a PAC code transfer confirmation on 17 Feb. I have contacted customer services to confirm I’m leaving. Is that enough? My concern is that I was texted to say I would have to pay the loan for the handset (which I did not receive).

• 
  Lauren (@LaurenGxdfrey) reported 15 minutes ago

  @virginmedia No you haven’t yet. Your advisors on live chat seem to just look at our account and say Netflix is on there. They can’t grasp that Virgin sent us an email stating they suspended our Netflix and now we have no Netflix as Virgin removed themselves as payment method. No help at all.

• 
  Kieran Doyle (@KieranLeeDoyle) reported 18 minutes ago

  @virginmedia @LBradford81 Lol…. Basically means I’m done with this, I’ll pass the problem back round the system

• 
  Kieran Doyle (@KieranLeeDoyle) reported 20 minutes ago

  @leeroyCCFC1984 @virginmedia Worst Customer Services in history…..

• 
  Richard Allan (@RichardAllan) reported 24 minutes ago

  Hey @virginmedia been waiting for help on your Whatsapp "support" number since 3pm yesterday. That's 19 hours and counting.

• 
  Aaroncini (@Aaroncini_TTV) reported 24 minutes ago

  @virginmedia It saying it won’t be fixed till this evening so I have no tv no internet all day, this is unacceptable, no explanation of what the problem is, this has happened a few times with high guys, your service is unreliable

• 
  Kieran Doyle (@KieranLeeDoyle) reported 25 minutes ago

  @virginmedia @TheRoninHunter Customer Services are so bad, you make Basil Faulty look good