Virgin Media Outage Report in Kingswinford, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: West Bromwich, Oldbury, Wolverhampton, Birmingham, Walsall, Redditch, Dudley, Wednesbury, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| West Bromwich |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Ash Corbett-Collins
(@corbettcollins) reported
from
Birmingham, England
@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Poxo01 We have been battling rising costs and poor service with @virginmedia for years. Have argued down the contract repeatedly due to issues. Just got the internet and home control stable again and then get another price increase letter. Fed up with them.
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Tariq Khan
(@TeeKhan84) reported
from
Birmingham, England
@virginmedia problems with my phone line in B9 Birmingham.
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia Nonsense. If you valued me as a customer I would not have gone through 3 months of unanswered calls and when I did speak to staff- accusations of lying. Check your records before cut and pasting bland replies.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@stephanemassey @VirginMediaCorp You should leave Virgin Media, I can pretty much guarantee the service won’t improve and you’ll be left with no internet on a regular basis.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@BankerJase @virginmedia I’ve yet to deal with a Virgin Media team that provide decent customer service. Which is why I’ve given up on TV/Telephone. Broadband will only last if they maintain a service.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ll try texting. I only have 1 bar of signal
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§↯mØn
(@scgough) reported
from
Birmingham, England
Anyone else experiencing DNS issues for certain sites. UK based. I’m getting unresolved errors via virgin media net but ok via mobile data. #dns #networking
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Liam O'Gorman
(@gorman_wba) reported
from
Walsall Wood, England
@virginmedia Your an absolute joke of a company, you charge me £50 a month for broadband and it hasn’t worked for the last 2 months, 4 people in our street have the same problem but yet when an engineer comes out they claim they’ve fixed it when they havent,sort it out,disgrace.
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
@virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM
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Stuart Cockerill
(@licklemouse) reported
from
Birmingham, England
@virginmedia tremendous service had problems with my tv service for 3 weeks now which you still haven’t sorted and now you put my bill up and to try and sort it all out I’ve now been on hold for an hour shocking
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Jordan Taylor 🎗️
(@JTaylor69) reported
from
Madeley, England
@EE Hi Mark. In the last few months, signal has been on and off like a yoyo, with total downtime last week which made working from home difficult. @virginmedia also died too, so wasn't a great day 😅 Other half uses Voxi and had no issues with connectivity.
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Caroline Durbin
(@acroline) reported
from
Birmingham, England
@virginmedia utterly appalling customer service once again. 15 minutes on hold to cancel a contract miss-sold to me.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrPaulTreadwell @virginmedia @Ofcom I’ve just spoken to a very rude lady in retentions. Have been lied to, apparently I was on the internet all day yesterday, I was in the office.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@ChrisScottBtn I’m fed up of this process year on year with an ongoing problematic service. Three complaints, two left unanswered. And then the onus is on you to chase! I cannot be bothered with them anymore. That’s the level customer service I’ve come to expect from @virginmedia now.
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mark shaw
(@markshawnwo) reported
from
Birmingham, England
@virginmedia internet down in Birmingham checked with reported issues and not known anything else reported it
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Gary Webber
(@gjw1603) reported
from
Birmingham, England
@virginmedia Price rises, overseas call centers, the time spent on the phone listening to the nausiating voice. Suggest you look at social media and learn about your shocking reputation and customer service. Im out !!
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tonymartin
(@tonymartin82211) reported
from
Birmingham, England
@virginmedia up to their scams again and when you get through all the button pressing on the phone and are past from one to another then when you start asking questions they hang up .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Greg Lake
(@greglake92) reported
@virginmedia I called back and sorted the issue, thanks for replying.
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G
(@ChairborneG) reported
@ScepticalLefty @virginmedia Please raise a complaint through the Communication and Internet Services Adjudication Scheme (CISAS). GDPR - raise a Subject Access Request for all data they hold on u. If you complaint is upheld it costs Virgin about £400-£600 and you may be compensated around £250.
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G
(@ChairborneG) reported
@salma10752018 @virginmedia Please raise a complaint through the Communication and Internet Services Adjudication Scheme (CISAS). GDPR - raise a Subject Access Request for all data they hold on u. If you complaint is upheld it costs Virgin about £400-£600 and you may be compensated around £250.
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Paul Garnham
(@paulgarnham) reported
@virginmedia as your paying customer, why should I have to wait for more than an hour the 2nd time of trying (after your line went dead after waiting for half an hour the 1st time)? Your 'service' is beyond abysmal and seems to get even worse as time goes on. Why?
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Laura m
(@lj9872) reported
@virginmedia The reason I had no service was because u cut me off for not paying the £99 extra charge that I wasn’t told about and that 2 advisors then told me they were removing from my account but never
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Calum Pye
(@CalumPye) reported
I love how @virginmedia's service checker sits buffering for 10 mins before showing a graphic and saying there is no issues detected. You sure? Or has me fighting to maintain a connection for the last hour been imaginary?
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natalie weatherley
(@natsprat1) reported
@LozzaFox @virginmedia God help you is all I can say ! Painful
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Stevee Wondeer
(@SWondeer) reported
@virginmedia Hi Virgin Media Internet down again in Ub54QY can this be investigated please? Can I request a packet tracer be put on the line to find out what's going on?
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kirsty mccaw
(@katlvsjames) reported
@virginmedia The same. Its terrible. My contract was due to be renewed next month but I think I'll look for something else. Plus your prices are going up again , its terrible how you treat long term customers
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Lynn Godsall
(@GodsallLynn) reported
@virginmedia No in fact I have to ring the installation team every day to be told this rubbish. Cannot understand the problem PLEASE HELP!! very upset and currently cannot recommend anyone goes to @virginmedia .