Virgin Media

Virgin Media Outage Report in Kingswinford, Dudley, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kingswinford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kingswinford, Dudley, England 12/24/2025 22:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Kingswinford, Dudley, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Bilston, Walsall, Redditch, West Bromwich, Wolverhampton, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Smethwick and Kidderminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomOldbury Internet
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kingswinford, England

Latest outage, problems and issue reports in Kingswinford and nearby locations:

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia Ok i think there has been a loss of communication from a customers point of veiw why would you say someone will contact you in 24 to 48 hours if they aren't, it makes me wonder why im still with virgin , as customer care is so poor i await some anwsers from you guys.

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia michael at support promised to call me back after 2 days and still not had a call back

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia The complaint should not be closed down as ihe said that a team member would get back to me with a resolution to the complaint and a gesture to me, and then if i was happy with the outcome the complaint would then be closed.

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @ClaireBoyles @virginmedia I’m having a nightmare with customer service. No one listens or takes accountability!

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @virginmedia And to add to that 7 calls to your customer service and we going round in circles. Appalling customer service

  • TheWebEngr Phillip | The Web Engineer 👨🏻‍💻 🌋 (@TheWebEngr) reported from Birmingham, England

    @virginmedia I think my wife would like someone high up to call her. As she is inconsolable at the moment. She has been passed from pillar to post on the phone for the past 90 mins and is still on the phone. My wife has some major health issues and no one seems to want to help.

  • lKalpeshMakvana Kalpesh Makvana (@lKalpeshMakvana) reported from Walsall Wood, England

    @virginmedia What a crazy unprofessional experience today when I called virgin media phone to cancel my phone and sim simcard contract...so now I come to know its handset and airtime both gonna separately cancelled. And I need to be very precise with day to call them again😡

  • beasknees81 Donna B (@beasknees81) reported from Redditch, England

    @virginmedia Help...!!! Got home after picking up the kids and my Internet is now down, the green lights are on the hub one flashing. Rebooted twice, managed to check the status online and says everything is OK with the Internet. Been like it for 45 minutes to nearly an hour

  • Howenblue Charles Shakespeare (@Howenblue) reported from Halesowen, England

    @virginmedia Last Friday I was promised call back by your Customer Care within 3 working days. I'm still waiting ....

  • mo4g_777 mo4g (@mo4g_777) reported from Birmingham, England

    @virginmedia maybe if virgin didn’t spend shedloads of money on crap adverts and looked after your customers better it would mean something

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @virginmedia I am away in Europe again from tomorrow and need a service that works. I have been on hold for 30mins several calls and your assistant cut me off despite a promise at the start of the call that they will ring straight back should the call end. I’m still waiting 2.5hr later!!

  • Tedtalks13 Teds (@Tedtalks13) reported from Aldridge, England

    here's another thing @richardbranson get your josh bayliss to search function eon in his junk email as i looped virgin into the email to protect time from their fraud - and the other ****** that tried to crawl up your virgin media shit pipe

  • Realtimeedu Lynne Taylerson (@Realtimeedu) reported from Birmingham, England

    @virginmedia I am waiting, for 15 hours so far. Am thinking of ringing the upgrade or new phone line as I'm sure I'll be dealt with straight away then. Ofcom will be able to advise me I'm sure with help of @MoneySavingExp

  • EvanD Evan Davis (@EvanD) reported from Birmingham, England

    @virginmedia HD is almost as good, but sport in SD is just horrible to watch

  • Realtimeedu Lynne Taylerson (@Realtimeedu) reported from Birmingham, England

    @virginmedia @Virgin_Victoria Call charges are not as bad as the wasted hour on the phone and another long wait ongoing now for the text help service to respond. Seems @MoneySavingExp forums are correct about difficulty leaving. All I need is a PAC texted or emailed to me and I'll be on my way.

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @virginmedia I’ve had 2 issues in last 2 weeks in Europe and away again tomorrow. You tell me all working yet it doesn’t. We reset everything and you had to escalate issue. Within 24 hours it started to work in Greece. No service in guernsey which means it’s not going to work tomrorow Spain

  • paulasenior44 Paula Senior (@paulasenior44) reported from Birmingham, England

    @virginmedia Please can you call me. I am ready to cancel if this is not resolved today. Your service does not meet even the minimum standard required.

  • TheWebEngr Phillip | The Web Engineer 👨🏻‍💻 🌋 (@TheWebEngr) reported from Birmingham, England

    @virginmedia my wife is on the 4th phone call to you guys and is in tears beacuse she is stressed out by one of your operators who she cannot understand and has made her incredibly upset. My wife has major health issues and you are not helping at all.

  • Tedtalks13 Teds (@Tedtalks13) reported from Brownhills, England

    YOUR softwares and products were back footed to defraud me hooked in on bill bob gates gap in his programme "and community of python con men" which the camera ip picks it all up bilateral to the fraud hooking in on virgin media @richardbranson best sort your shit out

  • LovesBunnys 🐰 Louise Owen 🐇 (@LovesBunnys) reported from Birmingham, England

    @virginmedia Hi Michael from your team telephoned me on wednesday regarding the complaint i made about the way i was treated by your collections agent after speakibg to michael he said that i would receive a call within 24 to 48 hours from either himself or one of your team with a resolution.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LeonVincentHK Leon Rí 🦁 E.V. (@LeonVincentHK) reported

    @virginmedia That is the problem, I can't check the service in the area. I got in touch with technical support and a tech engineer will be out on Monday/Tuesday as the line is completely turned off. Will see what happens then.

  • sammyjmoody Sam j m (@sammyjmoody) reported

    @virginmedia absolutely TERRIBLE service! Told us we could take services to our new flat but they CAN’T, now making us wait up to 8 weeks while they do ‘maintenance work’ but no idea when this will be. How are we meant to work form home without internet for 8 weeks

  • WrenJohn John Wren (@WrenJohn) reported

    @virginmedia I will try that again but to be honest there does seem to be many local faults, our neighbours all seem to have switched to Sky for a more reliable service. I will try your suggestion though, thank you

  • CraigBonthron Craig Bonthron (@CraigBonthron) reported

    Imagine a future.. Its 2021. I want to give a company £31.50/mth for a service that pays them 100% incremental margins. Yet.. I can't do this online (or via the TV), only phone.🤯... and when I phone, the sales office is closed.... It's a fantasy story.. *cough* @virginmedia

  • mstorey2015 Mark S 121115 🇮🇪🏁😷 (@mstorey2015) reported

    @virginmedia in the space of an hour the WiFi has gone down twice.

  • restless_haze Aitchaywy Elliwhy (@restless_haze) reported

    @virginmedia Also have things gone so terribly bad for VM that you’re sending out letters printed on cheap paper with dodgy ink? And why would you send a letter like this to a household that is already a customer?

  • CalderReece Reece Calder (@CalderReece) reported

    @virginmedia It has been over 30 hours now. Shall I just wait or do you think there might be a problem?

  • Duchydoodars 💙Dᵤcₕydₒₒdₐᵣ💙 (@Duchydoodars) reported

    Hey @virginmedia your sales called yesterday offering me a great deal as an long standing existing customer, that we accepted. The whole experience since has been a total disaster and very stressful. Not at all happy and thinking of cancelling my services

  • carlhunter86 carl (@carlhunter86) reported

    @virginmedia why is my voicemail asking for a pin?? Never done this before

  • jayeshpm Jayesh Pawar (@jayeshpm) reported

    @virginmedia No its not a resolution Its a step towards resolution but not a speedy one.if you are able to disconnect with a click of button ..connection should be at same speed isn't it