Virgin Media Outage Report in Kingswinford, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Rowley Regis, Wolverhampton, Wednesbury, Walsall, Dudley, Cradley Heath, West Bromwich, Brierley Hill, Redditch, Smethwick, Bilston and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia and the broadband has gone down again. Every day around midday. Phone app has problems reaching servers, web service status says my broadband is good. Router flashing or sorts of green lights.
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sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia why send me letters with no contact details on for me to get back to you, put my bill up, yet fail to provide the service I’m paying for! I’ve been trying for 3 weeks to contact you to talk about this! Shall I cancel my contract..yes as soon as I can get through 😤
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Emily 🥰
(@starlight84em) reported
from
Kidderminster, England
@virginmedia All TV & Broadband down, can we get an update on when it’s getting fixed? #VirginMedia #Blackout
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Jord
(@J8rde) reported
from
Dudley, England
@shaady_eymech @virginmedia It would be easier to find Madeline McCann than cancel with virgin.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia You can stick that. I suggest you fix the connection I’ve been having for weeks now, I can’t even load anything on my phone in the rook directly below. Before you ask I’ve done all the tests too then never heard back from you.
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Patrick Barnes
(@PatrickBarnes17) reported
from
Birmingham, England
@virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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Barney Scholefield 🌈 💙
(@BarneyUoB) reported
from
Birmingham, England
.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2
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Karl Hall
(@Karlos26899) reported
from
Birmingham, England
@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I've been on for nearly 9 hours trying to complain or cancel. Nobody answers the phone. I got put through to retention at 1030 am still no reply on chat and its now disconnected me. I'm cancelling my direct debit.
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia Seems to be a problem with your website - have not been able to sign in to My Virgin Media Account or emails all day . Any ideas? Help?
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Jord
(@J8rde) reported
from
Dudley, England
@Ofcom how do I lodge a complaint against @virginmedia they're making it almost impossible to cancel with them, I'm out of contract but where do I stand on just cancelling my DD payment ?
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Jord
(@J8rde) reported
from
Dudley, England
Hi @virginmedia still trying to cancel, nearly 4 days in now. No answer at 150 been In a 'live chat' since 930am nothing doing there. I wish to cancel, now. Failing that my direct debits will be stopped as of tomorrow.
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous
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adi
(@adiDev0) reported
from
West Bromwich, England
@virginmedia Just to update, the engineer has never come
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Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia two hours on the phone ..... no wifi ?!?! told to call back in February for the correct booster that we should have already received !?! Absolutely awful and disgusting customer service !!
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Jord
(@J8rde) reported
from
Dudley, England
@virginmedia I wish to cancel my broadband can you have an agent contact me please, I've tried 150 and cant get through and I've tried online chat and keep getting disconnected before an agent responds . thank you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TenaciousDeeGaming
(@TenaciousDeeX) reported
@virginmedia No, I don't want "help and tips on how to get the best out of my service", I want my upload to not tank to zero between 4pm and 6pm like it's done for the past two days, disrupting my work, while I'm paying you for this service. I want to speak to a human to fix it, with urgency.
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Ian Solo
(@IanSolo75) reported
@virginmedia I have attempted to speak to the team once again today and was made a derisory offer for over two months of terrible internet service/inconvenience and bad customer service then which your manager 779436 said that no one else at virgin will speak to me again. Is this true?
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Ian Stone
(@Stoney79_is) reported
@virginmedia Yup, they still don't work. Like everything else virgin, looks great doesn't work.
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Marcus Burns
(@mburns8692) reported
@virginmedia @woodyinwoodley Hi Virgin Media, mine has been down since the storm yesterday, at least 20 hours now and counting. I work from home in Kew and only signed up to Virgin a couple weeks ago so am pretty shocked we are having such a huge issue already… I can’t do my job as it stands..
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Baa Bar Jinks
(@jinks_bar) reported
I was warned by @BTGroup that @virginmedia Customer Service were bad. I thought they can't be that bad, but OMG they're even worse. I wasted 40 minutes yesterday to be told to phone the same number again - no thanks. Been waiting an hour for an online chat. Dreadful.
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Col Gray 🤘🏻
(@pixelscol) reported
@virginmedia Every 18 months I have to go through hoops to try and even get close to the SAME price you give your new customers You expect me to pay £25 a month more! I've been a broadband customer of yours since you purchased Blueyonder. 20+ years Is loyalty worth nothing?
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who_me
(@sablueeyedboy) reported
@virginmedia What a Suprise !!! Another day, another issue. Now we have a fault on Virgin Media TV. Honestly RUN as fast as you can from getting this product. I called and all the can say is there is a TV issue in my area
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Karl
(@karlstoney) reported
So @virginmedia we moved to a non virgin area, we confirmed you'd cancel the service. The notes on the account show that agreement but it was never actioned, now my partner has a missed payment on her credit record, and a debt collection company chasing. What are you playing at?
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StillTotalymad
(@maximus2675) reported
@virginmedia so you still denying that there is a problem with your internet and telling customers it ok from what you can see, but you are not at the end of the crap service you are giving out are you, just a bunch of clowns who know nothing about information technology!
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⚫️ Sabrina Branwood 🔶
(@SabrinaBranwood) reported
@virginmedia Hi, I’m having issue with my connect app not findin my hub. I got given a pod to try help but then it stopped workin so I tried to reinstall it but I can’t because the connect app can’t find my hub again an it’s drivin me bonkers🙈 The issue with not findin the hub keeps happenin