Virgin Media Outage Report in Kingswinford, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Redditch, Oldbury, Wolverhampton, Wednesbury, West Bromwich, Dudley, Bilston, Smethwick, Willenhall, Rowley Regis, Halesowen, Stourbridge and Brierley Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Total Blackout | |
| Walsall |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
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Vicky Bloor
(@VickyBloor2) reported
from
Walsall Wood, England
@virginmedia any updates on internet connection in the Midlands 5 hours down now 😡
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WalsallMatt #76TottersLane
(@walsallmatt) reported
from
Walsall Wood, England
DEAR VIRGIN MEDIA! SORT YOUR **** OUT YOU BUNCH OF TOSS RAGS!!!!
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia The worst customer service in History gotta be seen to be believed
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
This is the exact reason I use the web chat!! To ensure conversation is saved on screenshots! So far today @virginmedia have been completely useless! Want me to pay for a service I'm not getting and they dont know when I will be able to get again
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Still having issues. Was on hold for 1 hour 20 yesterday too and also got cut off...😑
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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Jennie O
(@cybilrat) reported
from
Wolverhampton, England
In these times where working at home essential @virginmedia one week before anyone can fix my internet which was fine before your maintenance
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Mark
(@mraymond68) reported
from
West Bromwich, England
@virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Yes there's no issue on the checker. The connect app says it's fine except for a few times it's said the connection is poor. But 1mb some nights is ridiculous...
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
@virginmedia Not gonna keep calling. I also won't be paying for a service you guys can't be bothered to give me.
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And @virginmedia want me to pay if I decide instead of the uncertainty i want to cancel it and get someone like @SkyUK or @BT installed that can actually provide the service you pay them for
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
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Steve Arliss
(@SteveA_3) reported
from
Wolverhampton, England
And they expect me to be happy to wait until the 5th of december now? While still paying full price forbabaervice I cant use because they messed up @virginmedia seriously wtf!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hafiz 🇧🇩🇬🇧
(@hafiz_11120) reported
@virginmedia Have you resolved a single complaint people raised here or just posting crap links? Direct me to the link to cancel my contract
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Charli Whitman
(@xMissCharli) reported
@virginmedia Now I've been hung up on after 90 mins. Your service is truly shocking.
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LauraP
(@Bubblecup234) reported
Shocking CS @virginmedia trying to report a fraudulently opened account, 3 phone calls no response after assurances, finally make contact and I still have no idea what you are doing to help except an email saying complaint closed!! What a shambles.
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𝙏𝘼𝙄𝙈𝙊𝙊𝙍
(@tmrbhtt) reported
@blox392 @virginmedia I got through the second time, 1hr 8 mins... was about to give up but it only made me more determined to shut it all down and now its done... never going back
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Loulou23x
(@loulou23xx) reported
@virginmedia So what am I meant to do if i can’t get ahold of anyone that can actually help me on any contact methods you’ve suggested 🤨
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#Blackpools Rock
(@Pops_Powell) reported
@virginmedia Trying to check my upgrades and offers online but it fails. Virgin poor support
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trevor rutter
(@trevnsue) reported
@virginmedia your customer service is atrocious!! I’ve been on the phone now for two hours and my problem is still not sort!!
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Soph 🐝
(@SophieBRAAAP) reported
@virginmedia Originally I was calling to cancel my contract as it had ended, sales pitched me a deal so I took it, unfortunately your services aren't available in my new area so can't use it so I need to cancel it within the 14 days cooling off!
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Parp
(@Parp99481576) reported
@virginmedia So all day hanging around again and problem not solved and more than 30 mind on phone on hold with the same 5 songs. Apparently others in the street have been complaining but nothing resolved
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Soph 🐝
(@SophieBRAAAP) reported
@virginmedia OK well I won't be calling again as I'm getting absolutely no where and fed up of wasting my time. You guys would be a lot more helpful if I was a new customer though eh rather than existing? Could you help resolve this in any way, please?