Virgin Media Outage Report in Kingswinford, Dudley, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Bilston, Oldbury, Birmingham, Walsall, Dudley, Rowley Regis, Wolverhampton, Wednesbury, Cradley Heath, West Bromwich, Brierley Hill, Redditch, Smethwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Bilston |
Internet | |
| Oldbury |
Total Blackout | |
| Oldbury |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
-
lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
@virginmedia your customer services are a joke spoke to 3 different people on the phone now half hour still on hold
-
MJ
(@MJ_Lorimer) reported
from
Birmingham, England
I also can’t get anyone to help resolve this as “your closed” apparently @virginmedia
-
jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving
-
pepe sprio
(@wolfboy78) reported
from
Wednesfield, England
@virginmedia No tried again and unable to send an engineer because the fault is not happening .. I did try to explain it's intermittent 😡😡but with the language barrier she couldn't understand .. I will try and cancel my account later because I'm not paying for a service that has issues
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.
-
lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
@virginmedia your customer services are a joke half hour on the phone spoke to two different people being passed back and forth
-
Howard Martin
(@HJMKent) reported
from
Kidderminster, England
@virginmedia You arranged for an engineer to resolve this problem - he's been today & hasn't fixed it - he says not Virgin's job to sort printer problems! The printer worked fine till Virgin messed it up changing hub - you have a duty to fix it since it's of your making! Sort it please!
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.
-
lorraine smith
(@lorraineesm) reported
from
Wolverhampton, England
See @virginmedia can’t be bothered to even tweet back an angry customer
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!
-
Sarah Duncombe
(@HelenD132) reported
from
West Bromwich, England
@virginmedia No broadband service, apparently. Status checker says everything is fine, but I'm not convinced. Could I DM my postcode please.
-
MJ
(@MJ_Lorimer) reported
from
Birmingham, England
Thanks @virginmedia for renewing my contract for 12 months and then downgrading me and I loose all my HD channels! Your service is poor and unacceptable #virginmedia
-
Daniel Sturley
(@ikonic_exposure) reported
from
Birmingham, England
@virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}
-
Jillybrum
(@JillyBrum) reported
from
Birmingham, England
@virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!
-
Ben
(@GullyPlays) reported
from
Birmingham, England
I’m sick of my internet going down for half a day every week. Should get something for the inconvenience. @virginmedia
-
Matthew Clements-Wheeler
(@MidlandsSBM) reported
from
Birmingham, England
@virginmedia You disabled our old address so I am now having to move my wife’s business computer and records at 10pm at night to the new address so she can work tomorrow. Your customer service agents haven’t got my name right once and you have mucked up provision of equipment at the new place
-
🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia
-
Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using
-
AVRIL WATKINS
(@DANCINWANDERER) reported
from
Dudley, England
@virginmedia Yes we do - as soon as we turnoff the telly we lose signal and we have no Internet upstairs at all - very unhappy resorted to watching telly on the iPad
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
cemtex
(@cemtex1) reported
@virginmedia Hi, my number was ported over from @giffgaff today but now I'm getting 'sim1 not provisioned' message I called virgin customer services and they telling me to call back tomorrow, from past experience porting is usually completed in one day but niw I have no service?
-
Trish Ferguson
(@TrishaM175) reported
@virginmedia All I wanted was an engineer. The problem started with the new modem but nobody listening as usual. Promised a call would be made after 3 day monitoring- didn’t happen. Promised a call from a manager- didn’t happen. Told by your assistant today that a speed of 28 was acceptable
-
Mansukh
(@mmpa4) reported
@virginmedia That is not good, team member I spoke to over the phone couldn’t even keep his promise of acknowledging the complaint via email and I do not want VM to deduct higher payment due shortly as this is complete breach of contract by VM.
-
Pioro
(@PioroOfficial) reported
@mandybaps1 @virginmedia Same here, crap service!
-
elliselias
(@elliselias) reported
@mouthwaite @virginmedia Tamzin if it’s a WiFi issue it’s easily fixable. Have they tried changing the channel on the router? I.e from nos 1 to any other number? Secondly you may try running it @ 2.4ghz rather than 5ghz. I used to solve many a basic problems over the phone for mum at Santi..lol
-
Ed Baker
(@edwbaker) reported
@virginmedia Except they don’t - they just try and sell me a more expensive package when I try and cancel.
-
Ed Baker
(@edwbaker) reported
@virginmedia I have phoned more than 10 times trying to resolve this, and now twice trying to cancel.
-
Matt
(@Matt14016816) reported
@virginmedia Bit of a joke to say speak to our customer service line when it says "This person's phone is currently unavailable, please call back later". Only been with you less than a month and I already have issues with stability and speeds on brand new lines!
-
J
(@sp1key27) reported
@_alicebeer hi alice just wanted ur advice as ive made a complaint with @virginmedia with issues i've had & was told id hear back within 28 days but as usual they have been unhelpful with no response. what would my next step be? thnk you. #supertimewasters
-
Spyros
(@Spyro_84) reported
@virginmedia In the absence of stating the obvious why do you think I tweeted about your poor service to just have a go or because I have nothing better to do??