Virgin Media Outage Report in Kingswinford, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Walsall, Oldbury, West Bromwich, Rowley Regis, Halesowen, Stourbridge, Wolverhampton, Redditch, Dudley, Brierley Hill, Bilston, Wednesbury and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Walsall |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!
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Ian Dodd
(@VINCIFMIanD) reported
from
Bromsgrove, England
@virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.
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SueD
(@SusanDaisley) reported
from
Birmingham, England
@virginmedia I’ve been trying to get through to customer services for 20 mins and got cut off, now 35 mins. Is there anyone there?
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jake.
(@jaw1992_) reported
from
Birmingham, England
@virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.
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Mr Smith
(@smithy653) reported
from
Birmingham, England
@virginmedia Yes the problem has been ongoing for the last 2 weeks
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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nicola titley
(@nickit81) reported
from
West Bromwich, England
@virginmedia why am I not getting any help for the past 4 weeks for intermittent broadband when I call all I get is monitor for the next 24 hours I am getting no help whatsoever but you will want me to pay my bill on time your service and customer service is disgusting
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...
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Ian Aspley
(@idaspley) reported
from
Halesowen, England
@virginmedia taking a long time to answer got an issue that needs to be resolved over the phone
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Nigel Campbell
(@LegincBellion) reported
from
West Bromwich, England
@virginmedia my broadband has been down since 7 am this morning, what’s going on?
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J. Paul Murdock
(@jpaulmurdock) reported
from
Dudley, England
@virginmedia Was going to ask what problem was with your TV service in Wall Heath, West Mids. But looks like large swathes of country is down. Error code W02 doesnt mean anything. (Can't your service cope with warm weather?) No hope of watching @GreggAWallace and Masterchef Final
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B67 dazza
(@b67dazza) reported
from
West Bromwich, England
Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.
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Bönes Esq.
(@bonesjones) reported
from
Dudley, England
@thesturge @bt_uk @virginmedia We dumped them 18 months ago, it was a nightmare. Good riddance to bad (very expensive) rubbish.
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Liam
(@jonesl90) reported
from
Halesowen, England
@virginmedia hi, our v6 box keeps freezing/rebooting and having issues with recordings where they freeze and have to turn it off and restart it before it works again. Hard reset done tonight we couldn’t even turn box off using remote. Can you help please?
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
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. JAY!
(@JamieEveriss) reported
from
Dudley, England
@virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?
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Keats
(@GameAndClay) reported
from
Dudley, England
@virginmedia Thanks Virgin, it’s been emotional to say the least, I think Vouchers are a good way to say sorry @virginmedia as a new customer it says you value the trust i can put in to our future relationship. Thoughts?
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
@virginmedia could someone please get in touch with me as our broadband is going down at least every other day and it’s not good enough
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lars Erikson
(@Lars866873) reported
@virginmedia Worst customer service I have ever seen. Literally can’t get through to speak to a person or to leave!!!!!
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Jack
(@Jaackk_1) reported
@virginmedia I phoned to get a better deal due to £3.50 price increase and was offered a 6 month price increase delay by your automated service but I’ve just received an email where my new bill is £14.50 a month more! And now I can’t get through on phone as you’re “too busy” 😡
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Matt Sherran
(@MSherran) reported
@virginmedia I've already made an OFFICIAL complaint over 7 months ago, what is going on? Are you saying you don't have record of this? Why is nobody taking some ownership or responsibility and trying to provide a satisfactory resolution? Instead you've just sent me a generic web link??
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ー 𝘉𝘌𝘛𝘞𝘌𝘌𝘕 𝘚𝘒𝘐𝘌𝘚 ー
(@_BETWEENSKIES_) reported
@virginmedia THIS IS THE 3RD F*CKING DAY IN A ROW OUR AREA'S BEEN WITHOUT INTERNET. MY WIFE AND I ARE LOSING MONEY FROM WORK WE CAN'T CARRY OUT BECAUSE OF YOUR LOUSY SERVICE. SO GLAD WE'RE LEAVING YOU IN A MONTH 🤬😡🤬😡🤬😡🤬😡
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Wiggle Pig
(@WigglePig) reported
@virginmedia So, having spent a good 45-60 minutes waiting to talk to one of your faults team regarding the port blocking which is preventing my Vodafone SureSignal from working I get told to reset the router...this is just a "go away" from your support line...
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eclairee 💙 #NHS do the right thing not just clap
(@eclairee) reported
@virginmedia can you help prevent scam calls please? Had several fake calls this week from “Virgin Media” telling us our router is “reporting many issues”. (It’s fine) Heavily accented male voice, caller ID shows 01483 505789 (unobtainable) #ScamAlert #fake #cybersafety
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Huw Matthews
(@HuwMatthews1) reported
Hi @virginmedia. Any ideas how to actually get in touch with you? I want to cancel my broadband as you’ve (yet again) unjustly decided to increase your prices (now £60/month!?). You’re not accepting phone calls and not answering live chat. #virginmedia #farce
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Dr Ella Perry
(@elllaperry) reported
@virginmedia I have been on the phone to customer service for 1hr15min waiting. Please help me cancel my broadband service
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Jacqui
(@jacquicgreen) reported
@virginmedia Omg what do you do to get someone to understand? All is wanted is a basic package to reduce payments but no they won't listen,being loyal isn't always the case been with you for years yet they can't help when in need of it.
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Colin B
(@ColinBr1974) reported
Is there any form of communication to get a hold of ANYONE within Virgin Media !? Customer service phone line has been non existent for days ....no online chat ....and the "Message us" option is a tad weak ! Not exactly a live option ...you may get back to me ...at some point .