Virgin Media Outage Report in Kingswinford, Dudley, England
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The latest reports from users having issues in Kingswinford come from postal codes DY6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswinford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswinford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kingswinford, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Walsall, Redditch, West Bromwich, Wolverhampton, Brierley Hill, Wednesbury, Willenhall, Dudley, Kingswinford, Smethwick, Kidderminster and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Phone | |
| Birmingham |
Wi-fi | |
| Birmingham |
TV | |
| Birmingham |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Kingswinford, England
Latest outage, problems and issue reports in Kingswinford and nearby locations:
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@davesumnersmith @virginmedia I have realised that talking to Twitter teams is of limited value. The responses are scripted and when they’re painted into a corner, they just stop responding. Customer Service has become a contradiction in terms. My daughter has had similar experiences with Virgin Media.
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Mercedes Hodson 👷🏻♂️💁🏼♀️
(@mercede72928186) reported
from
Wednesfield, England
@Carol74438555 I was having issues with Virgin media too but they are sending me an updated box out so hopefully it will be ok then
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Markav🦁
(@MarkavParry) reported
from
Madeley, England
@virginmedia twice I have called you now, trying to cancel my contract. 50 and 90minute phone calls just to be hung up on!! I’m cancelling the direct debit. Just try and charge me and I will be charging you the cost of my phone bill that you wasted my time with!!!
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Judy Lee
(@DorisLee1966) reported
from
Dudley, England
@theMrsH89 @virginmedia l upgraded my internet with Virgin and it’s dreadful. The process still isn’t sorted out lm being charged incorrectly and it won’t be put right until complaints sort it out. I’m still waiting for complaints the service for broadband and the customer is poor and very stressful
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia 3 times I’ve contacted them now & they’ve done **** all about it. Want £100+ to move a router as well the jokers.
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Andy H
(@AndyTDEJ) reported
from
Dudley, England
I think @virginmedia are attempting to outdo @TUIUK for the worst customer services . I’ve spent 45 mins on hold so far waiting to speak to a human . Doesn’t beat 3 and half hours trying Tui but bless Virgin they’re trying. Just appalling 👍
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia No they asked me to do some checks which I did then never got a response again. This has been going on weeks now.
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lee harris
(@leeharris85) reported
from
Dudley, England
@virginmedia customer service as good as ever told I’m being put through to another team.... then cut off
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Helen Croft
(@NannieHelen) reported
from
West Bromwich, England
@virginmedia It’s the WIFi and what can you do about it? I’ve been a customer for many many years and this issue is causing aggravation. Surely I should expect uninterrupted service all day every day. It’s not cheap either is it??
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia my WiFi is running at 3.4 download speed. This is the 3rd time I’ve contacted and done tests and still no fix has been made.
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Dickie B
(@richiebunn) reported
from
West Bromwich, England
The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@virginmedia Yes this was after I reset. I have been trying a hub reset regularly and it doesn’t help. How do I check the package I am on? Im not sure.
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neil fleming
(@ThatNeilFleming) reported
from
Wolverhampton, England
@virginmedia take a look at the replies to your Facebook ads. Virtually every comment the same patchy broadband connection and absolute dog **** customer service
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Andrew Grove
(@henry_1664) reported
from
Birmingham, England
Can anyone tell me how you get @virginmedia to respond to and deal with complaints? I am at the end of my tether with them! I have raised 4 complaints now and they have unsatisfactorily responded to 1 which I called back about to keep the complaint open only for them to close...
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia No service still. Outrageous. No customer support. Online mths all day. Great advert for Virgin. The most reliable broadband provider #poorservice
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lee harris
(@leeharris85) reported
from
Dudley, England
@virginmedia I’ve tried calling got through being on hold for 30 minutes waiting to speak to a manager as I’ve been told I need to pay for something others have free and been cut out again!!!
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Ben Franklin.
(@benavfcfranklin) reported
from
Dudley, England
@LDTomo @virginmedia **** that they ain’t having more money off me when their speeds should be much better. It’s never been this bad so there’s an issue somewhere.
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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Roy Kyffin
(@RoyKyffin) reported
from
Birmingham, England
@virginmedia why has my mobile signal strength dropped now Virgin Mobile is piggybacking off Vodafone? Used to be full strength when you used EE.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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S Blinkhorne
(@deepdiver456) reported
@virginmedia Service is still down... Not surprised. And not once have I seen my Wifi appear on the list. Other people with VM I have.
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Peter
(@FereldanWizard) reported
@virginmedia Now the webchat is saying "connection unavailable". Last time I tried to cancel a customer service agent just ended the chat and this time they're not even answering. Terrible customer service everytime I contact you
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Uday Prakash
(@udaybits2k8) reported
@virginmedia I have been raising concerns with your Customer Care team & Retention team but to no help. I have written email from virgin media representative about the offers on the package which I have already shared but still no action has been taken. 2/n
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Uday Prakash
(@udaybits2k8) reported
@virginmedia This seems a very unethical way of customer retention. Making customers stay back by making false offers and then not doing anything to resolve the issue. Request you to look into this asap and action on this malpractice and #fraudulent action from your team
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Paul McGrath
(@paulmcgrathuk) reported
@virginmedia I get the exact same issue regardless of which browser or device, also tried 2 different links to sign in, same problem
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Kate Holmes
(@KateHol90819828) reported
@virginmedia That hasn’t resolved it, but I think the router is fine (lights on, wired connection fine) - we have netgear connected to the virgin hub which drives the WIFI - think this has been knocked out with the internet going down, the man of the house will need to sort that out!
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DominicDislikesDaesh
(@EJ02DOM) reported
@virginmedia By a series link and on more than one channel. I am running two boxes on the 360 service and if it fails upstairs it fails downstairs too. Even if I cancel the series link and reset it to pick up after next episode it fails.
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Nightsky Ceilings
(@cadeharry) reported
@virginmedia Day 5 of the crap saga of trying to leave. Is there nobody out there that can understand the stress virgin media are causing 🤔. Non English speaking OMG . Now you have serviced a default notice JESUS HELP PLEASE.@MartinSLewis
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Andrew Bowes
(@andrewbowes) reported
@virginmedia New customer, self install option. Coaxial cable supplied to small. Speak with VM, says 5mtr cable will arrive in 3 to 5 days. I allow 2 weeks no cable. I call again, power cable sent but to coaxial cable. I ring VM get passed around retentions 4 times before being cut off.
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.
(@nahyeoki) reported
@virginmedia I’ve been with you for around a month and the internet is awful. I work from home and the internet isn’t strong enough for my zoom calls, it’s affecting my job, HELP!!!