Virgin Media Outage Report in Ryton, Shropshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ryton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ryton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ryton, Shropshire, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Dudley, Telford, Kingswinford, Brierley Hill, Stourbridge and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
Internet | |
| Dudley |
TV | |
| Dudley |
Internet | |
| Wolverhampton |
||
| Wolverhampton |
Wi-fi | |
| Wolverhampton |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ryton, England
Latest outage, problems and issue reports in Ryton and nearby locations:
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
@virginmedia You seem to find it very easy to let go a loyal customer of 23 years. You won't be that sad.
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Drew J Hoskins-Smith
(@CubDJS) reported
from
Dudley, England
@virginmedia Yes, the Complaints team have just parroted the same statements back to me without listening to me as an actual person and advised me to talk to the movers team, which is confusing as the Complaints team should be the overall team to raise a complaint with, not just hand it off.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia I called the mobile team at the start of the year to put a £5 cap on my mobile contract which my daughter uses but have now received a bill for £29 and discovered the cap was never put on. CS on the phone insisted I've never called about this but I know for a fact I did....
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Prasant Bakarania
(@prasy3k) reported
from
Madeley, England
@virginmedia has no idea on customer service. 30 years with them and they treat us like dirt. #BadService @bbcmtd @Ombudsman-Services.org #Overcharge Brushed us aside like dirt!
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
@virginmedia Checked with the team. New SIM won’t help with Push Notifications.
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Terry Sankey
(@terrysankey) reported
from
Wolverhampton, England
@SimonADouglas @virginmedia We have the occasional internet problem but since the last announced 'update' the hub seems to be resetting itself. Doesn't matter to the 'wired' machines but obviously disconnects the WiFi! Irritating as the restart times are long and inputting the names/password is a pain 🙄
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
@virginmedia SMS sent. If you think a replacement SIM will solve the issue then yes please do send one. Thank you
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
@virginmedia My home WIFI is always quicker than when on mobile data. My wife’s @VodafoneUK network always receives first and quicker than your network.
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Dave Stone
(@Appolotech) reported
from
Telford and Wrekin, England
Just had my first bill from @TalkTalk, from whom I get the broadband speed I pay for, whereas with @virginmedia I got half what I paid for at twice the price. Should’ve switched in any of those 15 years I was a loyal customer getting terrible customer service!
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Nathan Lloyd
(@Wolvesblogger) reported
from
Wolverhampton, England
@virginmedia Intermittent problem. It’s back on & then it’s gone again. Very frustrating.
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Dicky Dodd
(@DickyDodd) reported
from
Wolverhampton, England
Now holding for 20 minutes @virginmedia Customer retention department obviously trying a different tactic to keep me as a customer I've been with this company since 1997 and this how I have to be treated.
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Drew J Hoskins-Smith
(@CubDJS) reported
from
Dudley, England
@virginmedia @richardbranson @BBCWatchdog @joelycett So, while off sick with anxiety, I thought I'd deal with one issue; Virgin Media wanting two months (which we cannot afford) at once as we've moved house. I thought it was an error but turns out it's bad business at play. Look.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia 17th May I sent my complaint. It's getting very close....
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Dicky Dodd
(@DickyDodd) reported
from
Trysull, England
@virginmedia media retentions and I got cut off and no call back. Ambismal customer service.
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Drew J Hoskins-Smith
(@CubDJS) reported
from
Dudley, England
@virginmedia The complaint should have been received from two days ago. But yes, we'll see what happens.
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Dave CES Fielder
(@ces12fielder) reported
from
Telford and Wrekin, England
@charleeanns @virginmedia @SkyUK Both as bad as each other , look after new customers but not the old , same as phone companies
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Nathan Lloyd
(@Wolvesblogger) reported
from
Wolverhampton, England
@virginmedia Cheers for the top. Yes, tv & broadband services issues with an estimated fix time of 23:55. I may have to crack open the Scrabble & the candles. Now I know how people felt in the black outs during the war!
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia not long after that because I immediately received a high bill but was told it takes 30 days to set up, so I accepted that. I've messaged & emailed about all this before & gave up because of poor or non-response. It's frustrating. I'm very busy and don't have time to keep chasing
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Drew J Hoskins-Smith
(@CubDJS) reported
from
Dudley, England
@virginmedia I've moved house but remained a customer with no break in payments. As you can see, I was explicitly told to ignore my 'new' contract as it was just a formality with no changes to terms and I can't see any mention of paying two months at once.
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia I've already tried calling. The agent wouldn't accept what I was saying and basically called me a liar so I tweeted you & you advised me to file a complaint on the website to which I've received no response at all. I feel my only chance of a result is to take it to CISAS.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dikác László
(@LaszloDikac) reported
@77777777_aj @virginmedia It didn't show to me either, go to still having issues then follow the steps and then it will show
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Danny
(@dannybud84) reported
@virginmedia Still emergency calls. Switching between that and one bar of signal very poor
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Ashley Harris
(@77777777_aj) reported
@virginmedia Hi we’re also getting issues in Solihull and the status update doesn’t say there’s an issue when there clearly is. Can you please tell me what is going on?
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Lisa 💜💜
(@Mrs_Spurs_1882) reported
from
Horley, England
@virginmedia trying to report a landline fault. Your web help couldn't be anymore unhelpful and I can stand anymore of your on hold music on the phone. Please advise on what I can do.
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Stuart Ridgway
(@cosbot) reported
@virginmedia I ordered a new phone from you on the 13th April and it's still not turned up. Can someone get in touch please. Your customer service staff just tell me it'll be with us in the next few days.
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Matthew Ceo
(@Matthewceo) reported
@virginmedia Still no service, tried hard resets, soft resets, triple checked all cables, just the main light has been flashing green (wifi symbol is constantly green). When I try to troubleshoot via browser or virgin’s app, it cant even find my hub.
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Patsy
(@pisstake_paddy) reported
Every other utility company try to help people through this #CostOfLivingCrisis ...@virginmedia's answer to someone struggling is to add 2 missed direct debit fees pushing it from struggling to pay to not worth paying for ...
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Paul F Gill
(@pfgill69) reported
@virginmedia Goes from bad to absolute subliminal. Spoke to your team yesterday. Went to next Broadband level £6 month extra, plus WIFi Intelligent at another £5 per month extra. Just got email and monthly cost increased by £40 not the £11 I was sold/told. Joke of a business. 😡 @virginmedia
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TechFR
(@_TechFR) reported
@virginmedia Yes ive followed a similar thread and this was one of the items that was tried. Is there an actual service outage. Its day 3 of no internet.
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Kevin Harmon
(@kharmon67) reported
@virginmedia It tells me I am having problems connecting to the hub but I am sitting next to it. I have rebooted the hub and we seem to be able to use the hub fine but still says there are issues with the connection. The service status on the app stills says error