Virgin Media Outage Report in Norton Canes, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Norton Canes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norton Canes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Norton Canes, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Birmingham, Dudley, Sutton Coldfield, Tamworth, West Bromwich, Stafford, Walsall, Kingswinford, Burntwood, Lichfield, Bilston, Oldbury, Norton Canes and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
Internet | |
| Birmingham |
Internet | |
| Dudley |
TV | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Norton Canes, England
Latest outage, problems and issue reports in Norton Canes and nearby locations:
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Gaynor Chapman
(@ChapmanGaynor) reported
from
West Bromwich, England
@virginmedia how long is this network going to be down. I can’t make calls on my mobile and I have no internet connection and haven’t had any since about 1pm , not happy
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tom reed
(@tomstrumreed) reported
from
West Bromwich, England
@virginmedia There's nothing there relating to broadband issues.
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia It is a media issue, I sent off the documents over a month ago confirming new account holder , no reply or confirmation this has been actioned at all. Weeks on end trying to sort one issue that should be easy is unacceptable
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AMBITIOUS 🎶🎸🔊
(@AmbitiousMusic) reported
from
Birmingham, England
@virginmedia Your service has been shit for years. Need a change
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
Feel sorry for the poor bloke at Virgin Media that’s answered the phone to Matthew
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BA
(@BenAubury5) reported
from
Tamworth District, England
What a joke @virginmedia are. On the phone for 1hr 29mins just to cancel a phone contract. I ask them for an email address to make a complaint and they say they don't have one 🤣🤣 I will never be using this company again
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spooky sad face 🙁🎃
(@ubermodd) reported
from
Lichfield, England
why is virgin media down though
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
@virginmedia Checked with the team. New SIM won’t help with Push Notifications.
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Caroline James
(@kittykaz13) reported
from
Birmingham, England
@virginmedia No known issues, there was on 28/04, same thing signal cutting out, supposedly fixed 29/04, but since then there were brief signal losses a couple times a day every day, another known issue raised 06/05 fixed the same day, yesterday had no problems, but today issue is worse
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Jamie
(@JWilliams_94) reported
from
Birmingham, England
@idlecreative @virginmedia They probably won’t tell you much but it’s definitely a regional problem me and other I know are suffering the same problem with all the other people putting it too Twitter
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AMBITIOUS 🎶🎸🔊
(@AmbitiousMusic) reported
from
Birmingham, England
Ok so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽
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Caroline James
(@kittykaz13) reported
from
Birmingham, England
@virginmedia Thank you, yes, I just called them after it happened again! They are sending a technician out to see if the area fault from last Sunday has caused an issue on my line, as this issue only started then, a tech is coming out on Tuesday
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Nathan Lloyd
(@Wolvesblogger) reported
from
Wolverhampton, England
@virginmedia Intermittent problem. It’s back on & then it’s gone again. Very frustrating.
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Kate Wright ◣ ◢
(@Wrightgal80) reported
from
Birmingham, England
@danhounslow @virginmedia They are bull shit! I sit next to the router and sometimes have to take my phone off WiFi so things load.
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Nathan Lloyd
(@Wolvesblogger) reported
from
Wolverhampton, England
@virginmedia Cheers for the top. Yes, tv & broadband services issues with an estimated fix time of 23:55. I may have to crack open the Scrabble & the candles. Now I know how people felt in the black outs during the war!
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Jamie
(@JWilliams_94) reported
from
Birmingham, England
@virginmedia Nothing about Wi-Fi on the service page but by looking at the other 1000s of tweets from people with the same exact issue I’m clearly not going to get a solution anytime soon
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Chris Roberts
(@djchrisr) reported
from
Dudley, England
@virginmedia I called the mobile team at the start of the year to put a £5 cap on my mobile contract which my daughter uses but have now received a bill for £29 and discovered the cap was never put on. CS on the phone insisted I've never called about this but I know for a fact I did....
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Adam
(@baggies_i) reported
from
Birmingham, England
@virginmedia It's not some 😂🙈 it's everyone mate noticed my Google pixel just went to H+ from 4G so appears you've switched everyone to 3G while fixing the issue. #virginmobile
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
@virginmedia My home WIFI is always quicker than when on mobile data. My wife’s @VodafoneUK network always receives first and quicker than your network.
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
@virginmedia SMS sent. If you think a replacement SIM will solve the issue then yes please do send one. Thank you
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt
(@Snappersnap) reported
@virginmedia no problem with my broadband when you run a test I don't have it and nor does my neighbour online outages apps tell a different story get your act together and get it sorted and stopping lying to your customers
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LFC Sauce
(@lfc_sauce) reported
@virginmedia Was trying to cancel my broadband, your service just kept passing me around between departments for over an hour and still had nothing resolved
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DeepyUTD
(@DeepyUtd) reported
@ivebeenlinuxed @virginmedia Disgusting buddy! Shouldn’t have to pay anything, especially if that can’t supply a service!
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Leon
(@leonislonely) reported
@fyxdors omg my connection cut out sorry 🤧 virgin media is so bad
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sofie✨
(@sofieceliza) reported
@virginmedia hi, I’m trying to order a new phone and when I get to the card details, it says “looks like the card details you’ve entered don’t match your billing address.” - my card does match my billing address, and I’m not sure where to go from here. Can you help?
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Algo tiger
(@AlgoTiger) reported
What a **** company @virginmedia. useless #customersupport, **** customers because football is on TV
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Tommy Sitter
(@tsittering) reported
@virginmedia intermittent internet access with lots of downtime for more then 1 week (while working from home) is NOT acceptable. I was told it was fixed by email on the 16th. Now down again! I would like a pro-rata refund as I'm topping up my phone data just to work around.
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Tony Holloway
(@TonyH343) reported
@virginmedia Yep, I understand, which is why I phone them every month. Maybe you should talk to your team and get them to explain the situation to the social media team so when these things come up, you at least know there is an issue and acknowledge there have been issues you’re working on
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DeepyUTD
(@DeepyUtd) reported
@virginmedia So you’re saying people should not purchase homes in future to fulfil the length of their contract. I have no issue with the contract and the deal I pay. It’s not my fault sky provide this service and you can’t. It’s disgusting and I will be taking it further!
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Dms2701
(@DamienMorganSm3) reported
@virginmedia Do you not even clock the amount of people posting comments like mine? Yet you still do nothing about it. @Ofcom I’m paying for a service and barely receiving it. So are 1000s of others, the only evidence you need the VM Twitter account.