Virgin Media Outage Report in Biddulph, Staffordshire, England

Problems in the last 24 hours in Biddulph, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Biddulph, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Biddulph, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Macclesfield, Leek, and Buxton.

City	Problem Type	Report Time
Stoke-on-Trent	Internet	2 days ago
Stoke-on-Trent	Internet	3 days ago
Stoke-on-Trent	Total Blackout	8 days ago
Stoke-on-Trent	Wi-fi	12 days ago
Macclesfield	TV	13 days ago
Stoke-on-Trent	TV	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Biddulph, England

Latest outage, problems and issue reports in Biddulph and nearby locations:

• 
  Sophie Bridgett (@sophiebridgett) reported 9 minutes ago from Stoke-on-Trent, England

  @virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(

• 
  Rob (@robbiedyson) reported 14 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia is there any outage with the Staffordshire area ST5

• 
  Sophie Bridgett (@sophiebridgett) reported 15 minutes ago from Stoke-on-Trent, England

  @virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫

• 
  Richy (@Rich_carless) reported 18 minutes ago from Stoke-on-Trent, England

  Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain

• 
  Matt Harrison (@paramattharri84) reported 23 minutes ago from Stoke-on-Trent, England

  @virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service

• 
  James Hope (@gingerjames1990) reported 24 minutes ago from Stoke-on-Trent, England

  @virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!

• 
  James Hope (@gingerjames1990) reported 25 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!

• 
  James O'Hara (@jamesjohara) reported 26 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia do any of your technical support staff have the first clue what they’re on about?

• 
  Beth Emma (@beth_emma_) reported 29 minutes ago from Stoke-on-Trent, England

  @virginmedia my internet is down, again 🙃 I'm in ST4

• 
  Matt Harrison (@paramattharri84) reported 30 minutes ago from Stoke-on-Trent, England

  @KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone

• 
  Julie Leech (@whipblue) reported 30 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi

• 
  James Hope (@gingerjames1990) reported 32 minutes ago from Stoke-on-Trent, England

  @Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding

• 
  Neil hughes (@hughes_nh) reported 34 minutes ago from Stoke-on-Trent, England

  @DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔

• 
  Richard Gannon (@RichardGannon23) reported 37 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia my broadband and TV services seem to be down again since 5am

• 
  Lesley Arnold (@LesleyA14768590) reported 39 minutes ago from Stoke-on-Trent, England

  Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all

• 
  Pete (@shedleveller) reported 42 minutes ago from Macclesfield, England

  @virginmedia hi our phone line has been down since yesterday afternoon it's not to bad for me but have a few elderly neighbours who don't have mobiles and are relying on there landline could you please let me know when this will be fixed ?

• 
  James Hope (@gingerjames1990) reported 43 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved

• 
  James Hope (@gingerjames1990) reported 47 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!

• 
  James Hope (@gingerjames1990) reported 51 minutes ago from Stoke-on-Trent, England

  @virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice

• 
  James Hope (@gingerjames1990) reported 53 minutes ago from Stoke-on-Trent, England

  @virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ben Haslewood (@hitchhkr) reported 5 minutes ago

  @virginmedia more internet outages. No communication to say you are doing work in our area which always seems to be the case. Your customer service gets worse and worse. I'll be dropping my @O2 contract at the first opportunity now you have merged.

• 
  Adaaaaaam (@Kidley_4) reported 6 minutes ago

  2/3 both @skytv and @virginmedia so am now over £600 out of pocket. Spoke to virgin customer services who have now told me there is nothing they can do as it was down to me to cancel sky. They also will not give me the contact at details of the rep so I can speak to him about it!

• 
  Jake Gill (@JakeGill89) reported 6 minutes ago

  @virginmedia home wifi still not working and MASSIVELY affecting my job. Can someone assist and actually get it fixed? Was a fault in the area yesterday, fixed in the late afternoon then down again since 7pm in N4 - HELP

• 
  Liz Coleman (@lizcolemanx) reported 9 minutes ago

  @virginmedia called 3 times to move home - 3 times disconnected after 20 wait please help?

• 
  Pool's Closed (@BigDaddyDavee) reported 12 minutes ago

  @bt_uk It may be worth reflecting on, as an organisation, why I may be the only person to report this significant risk/potential operational issue with BT, Lesley. The initial response from @virginmedia was way better and more helpful.

• 
  Caroline King (@carolineking76) reported 13 minutes ago

  @virginmedia how much longer will I have to be like this? It went off on Tuesday it’s now Friday? I can’t get an engineer till Monday, can they not work longer to get this done, I have to work longer to fix things for my customers? And you cancelled yesterday engineer? With No notice 🤬

• 
  Adaaaaaam (@Kidley_4) reported 17 minutes ago

  3/3 So as it stands, @virginmedia reps are allowed to say what they want to get the sale then not be held accountable when they have actually miss sold you a service. Fair to say anyone thinking of moving from @skytv to @virginmedia DONT!! Nothing but trouble ffe start to finish!

• 
  Emma Wilson (@EmmsWilson) reported 18 minutes ago

  Never hated @virginmedia so much!! Will never be back 🤬 how long does it take to give someone a pac code?! Total joke

• 
  Andrew Doyle (@doych1) reported 20 minutes ago

  It gets better. Now they will send a technician out to fix it…Tuesday! So that will be 6 days customer needs to wait. Terrible customer service. Funny all these issues are happening weeks after renewing my contract with @virginmedia

• 
  Shezy (@imeche_engineer) reported 23 minutes ago

  @virginmedia Appointment is still on. Not cancelling it either. I want my service to be checked as this has given me too much down time. It has been down or intermitent late last night. So let engineer come and look at it.