Virgin Media Outage Report in Biddulph, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Biddulph, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Biddulph and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 21: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Biddulph, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Macclesfield, Crewe and Congleton.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Biddulph, England
Latest outage, problems and issue reports in Biddulph and nearby locations:
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August
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Will Hook
(@williamtm) reported
from
Crewe, England
@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
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Alistair Walker
(@Texasally6) reported
from
Macclesfield, England
Being shit at customer sevices is not unique but @virginmedia take it to a special level of ****
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!
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Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
Er....@virginmedia it's not working!
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David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service
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Santa Sime 🎅🏻🎄
(@FowldsSimon) reported
from
Stoke-on-Trent, England
@virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.
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My big fat British Bladder Tumour
(@big_british) reported
from
Macclesfield, England
@virginmedia just tried calling you about my mums account .. she has vascular dementia and being told no one can help as she cannot remember password is ridiculous.. offered info on direct debit etc was told I was being put through to manager.. got cut off!!!
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that
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Shaun Mountain
(@Mountain1863) reported
from
Biddulph, England
@virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers
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Alee
(@AleeOwnzz) reported
from
Stoke-on-Trent, England
@toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus
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Anthony Hibbs
(@HibbsA) reported
from
Newcastle-under-Lyme District, England
@Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
Internet is shit will be streaming sum time tonight fking virgin media r shit
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Inland Empire 777
(@InlandEmpire777) reported
from
Nether Alderley, England
@virginmedia None of that shit, that's an absolute fact, trust me.
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David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!
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Julie Podet
(@JuPo71) reported
from
Crewe, England
@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
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𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pablo
(@shakermaker90s) reported
@eir @ger_oconnor Mr too!!! My issue is different, but it was a blatant and total lie when I told them I was co sidering switching to them from Virgin Media. I made the change and I've been ripped off and fobbed off. Horrible lying vile bastards. #eir
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gk
(@gobikannans) reported
@virginmedia Speed test will work if I have connection. Problem is connection is dropping off frequently then comes back after 10mins. It started this morning again. So frustrating Friday morning..! Is there a customer care number which i can reach out easily to talk to someone?@virginmedia
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Yv
(@yogi7592) reported
@virginmedia I have been trying to cancel my contact for over a week now. You go on the what’s app chat ant it keeps you on hold for days. I called the number on several occasions to be cut of at 64 minutes. Ridiculous service. All I want to is LEAVE THIS TERRIBLE COMPANY
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bu,
(@ItsAbuu) reported
@virginmedia Not since 3pm and stuck in a loop of do you still require help from the bot 🫠 absolutely shocking service
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Julie
(@Julie63174890) reported
@virginmedia I’m having trouble with my ntlworld email account it’s not loading mail. Is there a problem? this has happened before and I lost all my saved mail.
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KRT | MF SCAR
(@katsuragiracing) reported
Virgin Media repair man showed up at 8am on the dot, no signal coming to my property so checking the cabling 🤞
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Pablo
(@shakermaker90s) reported
@eir @ger_oconnor Me too!!! My issue is different, but it was a blatant and total lie when I told them I was considering switching to them from Virgin Media. I made the change and I've been ripped off and fobbed off. Horrible lying vile bastards. I'm not letting them away with it. #eir
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Roony Martin
(@roonymartin84) reported
@virginmedia not had a 5g signal on my Hub3 for over 24 hours noweven though online it’s saying there’s no problems. 2g signal hasn’t been reliable either, cutting off Wi-Fi to devices regularly. Done all the checks and multiple reboots to no avail.
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N
(@Pine_Freshness) reported
@virginmedia why is the router dropping it's signal repeatedly? This has been happening for days.
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adam james
(@adamjames28) reported
@virginmedia I am having a nightmare trying to contact you about what is going on with my service. Help ne