Virgin Media Outage Report in Biddulph, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Biddulph, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Biddulph and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Biddulph, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Macclesfield and Sandbach.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Wi-fi | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV |
Community Discussion
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Virgin Media Issues Reports Near Biddulph, England
Latest outage, problems and issue reports in Biddulph and nearby locations:
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Will Hook
(@williamtm) reported
from
Crewe, England
@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August
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𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!
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Shaun Mountain
(@Mountain1863) reported
from
Biddulph, England
@virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers
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Anthony Hibbs
(@HibbsA) reported
from
Newcastle-under-Lyme District, England
@Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
Internet is shit will be streaming sum time tonight fking virgin media r shit
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David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service
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Alee
(@AleeOwnzz) reported
from
Stoke-on-Trent, England
@toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus
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Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
Er....@virginmedia it's not working!
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Inland Empire 777
(@InlandEmpire777) reported
from
Nether Alderley, England
@virginmedia None of that shit, that's an absolute fact, trust me.
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Julie Podet
(@JuPo71) reported
from
Crewe, England
@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!
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David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace
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My big fat British Bladder Tumour
(@big_british) reported
from
Macclesfield, England
@virginmedia just tried calling you about my mums account .. she has vascular dementia and being told no one can help as she cannot remember password is ridiculous.. offered info on direct debit etc was told I was being put through to manager.. got cut off!!!
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Alistair Walker
(@Texasally6) reported
from
Macclesfield, England
Being shit at customer sevices is not unique but @virginmedia take it to a special level of ****
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.
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Santa Sime 🎅🏻🎄
(@FowldsSimon) reported
from
Stoke-on-Trent, England
@virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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NickF
(@NAMF247) reported
@virginmedia Yes. Engineer now arranged for Thursday. On checking the latest email from you the new contract is not as agreed over the phone (recorded call this end) Will be making formal complaint and taking legal advice.
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paul
(@paul63384494) reported
@virginmedia only company I know that when your wifi is not working you can’t actually speak or chat to a human only a bot that can’t do anything pathetic no wonder everyone says avoid virgin like the plague!!!!!!
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Kunal Sharma
(@sharmakunaltata) reported
@virginmedia I am a customer of yours since 2014. I have a very instable Internet connection since 2 months and its affecting my work. Everytime I call customer service they say the next time you call we will replace your router and fix the issue. Awful customer service
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Ade✌🏽
(@ajohiwerei) reported
@virginmedia wifi is the worst!
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James
(@Jaames08) reported
Tried to renew my @virginmedia broadband/TV contract today, got 3 different prices from 3 agents and they all said that existing customers can’t pay the same as new customers, they have to pay more. Since when did it become cheaper to lose customers? Virgin Media is terrible!
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Stuart Sinderbury
(@StupotSinders) reported
@virginmedia My online account now says that I'm not a customer anymore. :(
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Craig and Lisa McKnight
(@TravelFoodBooze) reported
@virginmedia Same here. On a Monday I look even worse. Looking forward to chatting to see if someone from Virgin can help!
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Alex Magowan
(@Knightmayors) reported
@virginmedia Hello, C-300322101 was my original complaint. C-0104221438 is one another agent created and resolved (not sure why). They said it would mean I would get a call back but I still haven't recieved one.
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dave stead
(@defebe) reported
@virginmedia okay, so you can't order a remote from the website as when you try, it fails. But the rest of the site is just so flakey. I find it hard to believe "you/vm" don't know this. Surely you track errors via some sort of analytics? "confirmation?"
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Cath Roberts
(@CathRob92343204) reported
@virginmedia No, you want customers who have been with you years to pay more than other customers. We are not asking straight after or while in a deal we have been paying more than the top bundle for a far less service out of contract. Plus the insistence to get a sim we don't want?