Virgin Media Outage Report in Nether Alderley, Cheshire East, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nether Alderley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nether Alderley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Nether Alderley, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Timperley, Cheadle, Hyde and Sale.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Stockport |
Phone | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nether Alderley, England
Latest outage, problems and issue reports in Nether Alderley and nearby locations:
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Andy Johnson Media
(@AndyPJo1) reported
from
Manchester, England
@virginmedia Finally got through. Total loss of service - not expected to be fully back on until 29th of August! That’s nearly a week! Your service is appalling and you have the gall to be charging more. We will be looking at changing suppliers immediately.
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Alec Parkin
(@Eurovisioned) reported
from
Manchester, England
Two months to respond to my complaint @virginmedia. Two whole months. Still no resolution. Shameful.
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Craig Williams
(@craigawilliams) reported
from
Sale, England
@NuclearJelly @BeccaLock2 @virginmedia @SkyUK In the interest of balance. Been with them for about 15 years and never had an issue
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Gerry Hattrick
(@TinmanPG) reported
from
Cheadle Hulme, England
@virginmedia I’ve been on the phone for 52 mins and have been put through to the wrong department three times! Terrible service,
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PB80'squeen
(@peepers1970) reported
from
Manchester, England
@virginmedia so amyone know when outage problem will be sorted. Now on day 4 no tv.
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PB80'squeen
(@peepers1970) reported
from
Manchester, England
@virginmedia Be honest.. you couldn't care less if this has been sorted. No shits given for customers. Gonna have a word with Martin Lewis.. now he knows his shit..
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claire kenyon
(@clk_85) reported
from
Manchester, England
@virginmedia I haven’t yet unfortunately we are still in contract with sky- but after their recent diabolical customer service, we will be in touch once our contract ends
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PB80'squeen
(@peepers1970) reported
from
Manchester, England
@virginmedia Virgin generously said if I pay nearly £150 I can leave! I declined.. although i would have the £2 offered as compensation but I think I'll spend that on half a starbucks. I'll wait till my contract is up & im free. sky from what i can gather will be gaining shit loads of peeps!
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Dave Frith
(@Tankie69) reported
from
Cheadle Hulme, England
@virginmedia No problems found tonight. Hopefully last night was a one off. 1 outage in the first 3 weeks isn’t reassuring though
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Jenny Whitham
(@Jenny_Whitham) reported
from
Manchester, England
I’m stressed, I’m tired and about to have an operation. @virginmedia are pushing me over the edge with their appalling customer service and general money grabbing disgusting ways. I made my complaint over a week ago, now you’re just ***************.
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David Green
(@DTGreen63) reported
from
Stockport, England
@Virgin_Victoria @MadeByDyslexia @virginmedia They won't help customers service is crap they don't won't to know full stop
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Andy Johnson Media
(@AndyPJo1) reported
from
Manchester, England
@virginmedia Said it would be fixed by 3pm - here we are at half four & still no service.
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PB80'squeen
(@peepers1970) reported
from
Manchester, England
@virginmedia 40 mins waiting speak to someone re cancelling. You offer me £2 as compensation for having no tv for 8 days!!!! Seriously! Absolutely disgusting. A total sham of a company. Disgusting customer service.
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Andy Johnson Media
(@AndyPJo1) reported
from
Manchester, England
@virginmedia But it keeps happening time after time and it is so difficult to get through to a human being (someone in a call centre in India) & when you do there’s no explanation of why it keeps happening. I run two small businesses and am reliant on a god quality reliable internet service.
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PB80'squeen
(@peepers1970) reported
from
Manchester, England
@virginmedia Nope.. i was told as its an outage fault which only effects a few addresses in my area. It doesn't show on a general test. Cant get an answer from anyone at virgin as to when it will be sorted. Its becoming a joke now.
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Andy Johnson Media
(@AndyPJo1) reported
from
Manchester, England
@virginmedia I’m afraid you’ve used the new deal trick before and look where we are. I am stuck without internet for a week and paying for a poor and inconsistent service. The server for my postcode M210ZN is down. Yet my wife who was working less than a mile away had no problems.
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Oggy The Ghost
(@OggyGhost) reported
from
Stockport, England
@virginmedia what is going on with the broadband service it went down and wouldn’t connect I hard reset the Hub and it won’t connect at all & keeps resetting itself and starting the reconnecting process again it’s been doing it for half an hour now
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Andy Johnson Media
(@AndyPJo1) reported
from
Manchester, England
@virginmedia you have just lost two loyal customers of nearly ten years. Countless internet connection problems & today was told the latest may not be fixed until August 29th - yet you are proposing another price hike. Appalling.
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knowmadiqx2x
(@knowmadiqx2x) reported
from
Manchester, England
Second weekend on the trot #virginmedia broadband down in south Manchester #virginmediabroadbandblues
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Guy Rushworth
(@dreadedwhisky) reported
from
Manchester, England
After 48+ hours I’m still without any phone service. Despite being in contact with customer support at @virginmedia for over 48 hours. Had to buy a temporary @EE SIM card in the end. Fed up and frustrated to say the least.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claudette Hewitt
(@Claudette966) reported
@virginmedia I am sadly with virgin media and have had no tv or internet for the past 2 days. Each time I contact virgin media they give me a time when it will be back on. Each time that given time comes and goes and my tv and broadband are still down. Virgin Media's service is rotten!
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Glamour is me 🎶🇬🇧
(@rendle_tina) reported
@MrGee27 @virginmedia Same with #sky so I pay a stupid amount for a line rental frustrating 😡🎶🇬🇧
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Adam
(@Defraaag) reported
4 Virgin Media host vs 4 Open Reach is the worst thing I've ever been apart of
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Loty Ray
(@Loty__Ray) reported
@virginmedia I understand, but it has been 3 weeks now which is a long time for the service to be so affected, its struggling to even let me send emails. We have not been told what the exact issue is at all which is frustrating despite numerous calls. Do you have any info?
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John Kelly
(@donegaljohnjdk) reported
@virginmedia not great customer service. Logged a complaint got a resolution, don’t agree with it. Phoned up to talk about it and was told deadlock. Get an email today to say that I haven’t been in contact the case is now closed.
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•🦋ℭ𝔥𝔩𝔬𝔢
(@chloexchm) reported
@virginmedia why do i pay for wifi when it literally never works
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Tarek Khwiss
(@Tarekkhwiss1) reported
@virginmedia Hi There, still to this day our WiFi hasn’t been the same since it went down 2 weeks ago. It’s not loading content properly. I’ve been using my cellular. It says it’s working however it’s not.
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Marcus Dimbleby
(@MarcusDimbleby) reported
@virginmedia Once I’ll take as unintentional. But twice? And disconnecting my service? That definitely wasn’t unintentional. Can someone actually call me? And not from a call centre.
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Zoey Deacon
(@Zoeyyyyd) reported
@virginmedia Shocking service!!! Trying to sort out my bill, was on a chat and the person I was talking to said it was time for them to go home so they were adding me back in the queue and now I have to wait 45 mins
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Alice Roseberry-Haynes
(@aliceandtheink) reported
@virginmedia Yes, it was supposed to be fixed at 10am today. Checked again and it said 4pm today and there’s still absolutely nothing. The service checker reports no issues in our area but it hasn’t worked since Wednesday evening. Not working for neighbours either.