Virgin Media Outage Report in Nether Alderley, Cheshire East, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Nether Alderley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nether Alderley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Nether Alderley, England
The most recent Virgin Media outage reports came from the following cities: Stockport, Macclesfield, Northwich, and Timperley.
| City | Problem Type | Report Time |
|---|---|---|
 Stockport
|
Internet | 7 days ago |
|
Macclesfield
|
TV | 17 days ago |
|
Northwich
|
Internet | 18 days ago |
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Stockport
|
Internet | 20 days ago |
|
Stockport
|
Phone | 27 days ago |
|
Stockport
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nether Alderley, England
Latest outage, problems and issue reports in Nether Alderley and nearby locations:
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Tony Collier BEM (@ethansgrumps) reported from Sale, England@virginmedia @MichaelDiPaola I also want to pause my sports package whilst we have no live sports. Hung on the phone for 30 mins on Saturday before giving up. Appalling service
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Lisa Shaw (@littlelegs0829) reported from Stockport, England@owensherratt @virginmedia I left these for that reason... being so slow or not having any Service for days... I ended up going with Now Tv !!
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Emma H ✯ (@Finsla) reported from Urmston, England@SuperS0nicSally @virginmedia Just cancel your direct debit! They’ll contact you then 👍🏼
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Nicky McCallan 🐝 (@NickyMcCallan) reported from Cheadle Hulme, England@virginmedia WiFi down, TV signal keeps freezing and the online Service Checker says there is an issue in our area. Again! This is happening at least twice a week if not more.
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tim mears (@timmears) reported from Macclesfield, England@SophieMassey11 @virginmedia Mine down aswell Soph! On the bright side you only have to deal with jill!! The kids are going mental!!! Haha
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Daniel Mulligan (@dannymull) reported from Cheadle Hulme, EnglandWhy ******** do I pay a fortune to watch a 4ft Gary Windass acting gangsta in a 90's coat from Burton on ITV via Virgin Media when Netflix is putting gripping documentaries on like Don't **** with Cats!
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Scott (@ST_1982) reported from Stockport, England@SockCouncil @virginmedia Cancel it. They are giving you all channels for nowt anyway.
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philip hall (@philhallmcfc) reported from Urmston, England@virginmedia I’ve been in hold for 58 minutes and had to give up, the website keeps going down as well
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Greg (@greg__gin) reported from Stockport, England@virginmedia Done that already and nothing back. Terrible service.
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Lorraine Glover (@penny62132920) reported from Strines, EnglandJust saved ten pound a month just by ringing #virginmedia great service
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Brian Cooper (@TheOmnisis) reported from Sale, England@gazza_d @virginmedia That's just baffling. We deal with customer data, and have our InfoSec processes locked down so hard but I still get sleepless nights worrying that my team might slip up on something.
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mark blundell (@markymark2970) reported from Urmston, England@virginmedia You’re broadband signal has been dropping about a dozen times daily since October and the last one on Friday was for over 24hrs; my wife had rang numerous times and just keeps getting told outage problems in area . Really come on #patronising😡😡
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Lisa Tideswell (@lisaTideswell1) reported from Stockport, England@VirginAtlantic Thank you! You are the only people I can get a reply from! @richardbranson & Virgin can do customer service, while @ExpediaUK @Expedia won’t reply to any social media or phones. It’s like you are sat with your fingers in your ears trying not to listen and hope this all goes away
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Ruth Edwards (@roodle_pipski) reported from Cheadle Hulme, England@virginmedia thousands of health and social care support workers are trying to do our jobs from home. Many, like me, are your customers. We’re relying on you, to help us help the people relying on us. Can I suggest that like the supermarkets, you find a way to support us better.
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Ian Anderson Gray 🚀#SMMW20 (@iagdotme) reported from Cheadle Hulme, England@virginmedia That requires the house number as well. I assume that's all you have. It would be good if you had a map or a list of streets. It would then help in looking for our next house.
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James Manuel (@NotTrending) reported from Mellor, England@virginmedia appreciate you’re really busy but I can’t get through on the phone or web chat. My contract is up on the 18th and going up £15 a month. Save me the hassle and you the increased call load and just move me to the new customer deal please, thanks
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TCTOM (@connell2509) reported from Stockport, England@JustRacingMag @virginmedia Am having the same issues and have been for over a week! @virginmedia 😡😡😡😡 @skytv #help
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Julie Podet (@JuPo71) reported from Biddulph, England@virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.
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Marija McGuinness (@ria_louise) reported from Stockport, England@virginmedia why do you allow paying customers to wait only an hour have no service hurry up or I’ll cancel
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BB (@BriAKBr) reported from Sale, England@SandraArchangel @virginmedia Im in the same boat. Been trying since 17th march to cancel but keep getting cut off or ignored.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bev Fitzsimons (@fitzy45) reported from Merton, EnglandAfter 4 days without broadband, TV and phone what is particularly vexing is the ‘no known problems’ message on the @virginmedia website. The communications about what has been going on has been shocking
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bri parker (@JESUSSPEAKS1968) reported from North Baddesley, England@virginmedia why is your WiFi so poor.
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bri parker (@JESUSSPEAKS1968) reported from North Baddesley, England@virginmedia Something did happen but when signing back in to router " authentication problem " displays
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Jon Gardner (@JonGardner_gb) reported from Richmond, England@____________jkg @harerik @virginmedia You have a backup hub that you can route traffic too if one is down. In a business environment this is standard practice. If Virgin want to just be a home TV provider, fine. But if they want to sell services to schools, other public services and business things need to change.
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Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website
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Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, EnglandThe way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves
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Jon Gardner (@JonGardner_gb) reported from Richmond, England@harerik @virginmedia They sell a business class service to businesses, schools and all manor of other organisations. They should be able in emergency to reroute traffic around a problem like this in minutes or hours, max..... #virginmediadown
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grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.