Virgin Media Outage Report in Risley, Warrington, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Risley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Risley, Warrington, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Salford, Bury, Warrington, Prescot, Wigan, Bolton, Sale, St Helens, Widnes, Runcorn and Wilmslow.
City | Problem Type | Report Time |
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Internet | ||
Internet | ||
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Internet | ||
Wi-fi | ||
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Risley, England
Latest outage, problems and issue reports in Risley and nearby locations:
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Gill Lysons (@gilliblogs) reported from Newton-le-Willows, England
@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
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Matt Duncan (@maffew85) reported from Warrington, England
Why do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
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Benji McLoughlin (@BenjiMaccers) reported from Haydock, England
@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
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Marc Lancaster (@Kiefer1667) reported from St Helens, England
@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
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Phillip Tipton (@mrphilliptipton) reported from Haydock, England
The interminable menus on the Virgin Media customer line lasted 3 minutes and 20 seconds just now, most of it being lectured on how efficient this would make my as yet unanswered call.
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Richard Shuttleworth (@shuttsi77) reported from Wilmslow, England
@virginmedia Just Apple, they struggle to connect and buffer whereas non Apple laptops are fine, for example. Either that or it’s our WiFi? Please help?
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Matt Duncan (@maffew85) reported from Warrington, England
@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.
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Neil Cocker (@NellyOcker) reported from Urmston, England
@virginmedia also since my contract inception May I’ve had no 5G or 4G just 3G which is extremely slow when processing fast is needed. Extremely poor & I’m a long standing loyal customer of Virgin Media for over 20 years when it was called Cable Wireless (NTL)😡
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michelle cunningham (@shellc11) reported from St Helens, England
@virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳
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Richard Shuttleworth (@shuttsi77) reported from Wilmslow, England
@virginmedia why won’t my Apple devices work properly on your personal WiFi? What is the solution or should I start charging my phone data bills to you. Your boss heads to space, brilliant but his customers can’t get consistent WiFi in the 21st century. Please help.
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Niall Douglass (@NiallDouglass) reported from Manchester, England
Keep getting some threatening emails from #virginmedia about the return of media kit. Still waiting for them to pick up as a previously agreed confirmation date was made via their site. Worst customer service ever #virgin #virginmedia
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Michael (@Michael85600050) reported from Rainhill, England
@virginmedia gross incompetence shown in L35 area today. Basically no broadband for 14 hours. No indication as to why and each hour the time of resolution extended. Not a good advert for the service. Go with Sky is my suggestion
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Matt Hankinson (@MattyHankinson) reported from St Helens, England
@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
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Neil Cocker (@NellyOcker) reported from Urmston, England
@virginmedia I can never get to speak to someone who fully understands me because all your call centres are now sourced overseas.I need a Manager to ring me ASAP please. Not happy whatsoever how I’ve been treated it’s not acceptable to be treated with ill manners 😡
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Matt Duncan (@maffew85) reported from Warrington, England
@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing
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Lukefoster89 (@LukeFoster89) reported from Sandymoor, England
@virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.
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Neil Cocker (@NellyOcker) reported from Urmston, England
@virginmedia so much for Virgin Media to ring me yesterday Friday 6th Aug over three complaints. Phone call from Customer Services never came to fruition .. Not a happy chappie 😳😡
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Dave Garside❤️🇾🇪🏴⚽️⛳️🎸 (@DaveGarside) reported from Manchester, England
@virginmedia Yes there are and there were all 3 times. Currently 4.00pm estimated to be fixed but that’s my Saturday pretty much gone without any service
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Michael (@Michael85600050) reported from Rainhill, England
@virginmedia how can you say you're reliable when we haven't had broadband for 14 hours with no explanation and ever increasing promises as to when resolved? Virgin Media has failed me and others in the Rainhill area. As we say in the North- shite service
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Neil Cocker (@NellyOcker) reported from Urmston, England
@virginmedia I’ve been with Virgin Media now for well over twenty years but I’m not happy with customer services whatsoever especially having the phone put down on me on two occasions ! 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephanie Ford (@stephaniefordxx) reported
@virginmedia Is there an issue logging into priority moments? Frustrated as I keep seeing ‘something has gone wrong’
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Ess (@Ess99552809) reported
@virginmedia @Hannahnicole313 Hello What is up with the virgin media service today in Leeds.. we pay for this to be down so often grrr
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Mark Connolly (@macon1375) reported from Crayford, England
@virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined
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Iain (@iainco) reported
@virginmedia you sent me a cheque to refund credit on my account after closing it, and it bounced. I can no longer sign in to submit a complaint, so can you help me please? Thanks
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Amy Louise Grant (@amy_amos2704) reported
@virginmedia service is down, could I get an update for broadband in LS22 6
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John Gibson (@JohnGib49909576) reported
@virginmedia I place an order in July, still waiting for a service, no fibre installed to my home yet. Lots of “Sorry but” excuses Indian help desk where there is a language problem and very bad phone lines. The constantly drop your calls after an 1 holding, no after saler service
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Kate87 (@WoodElle) reported
@O2 hi, priority access is not working for me as a virgin media customer, can you help?
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Chris Childs (@chrispchilds) reported
@virginmedia I can't get through to CS! Still no internet, can't find hub using app, no boosters after waiting months for Volt. You're in breach of contract - fix the service now please!!
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales
@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Cathrine Robinson (@Cathrin56707799) reported
@virginmedia Thanks I’ve tried all that route unfortunately does not help. We have an issue with our outside telephone line leaking water can you assist with the right contact to make please