Virgin Media Outage Report in Risley, Warrington, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Risley, Warrington, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Salford, Bury, Warrington, Prescot, Wigan, Bolton, Sale, St Helens, Widnes, Runcorn and Wilmslow.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Salford |
Internet | |
| Bury |
Wi-fi | |
| Warrington |
Internet | |
| Prescot |
TV | |
| Manchester |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Risley, England
Latest outage, problems and issue reports in Risley and nearby locations:
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David Monaghan
(@Dave_mona) reported
from
Manchester, England
@virginmedia I was told that due to the error nothing could be done and I won’t be receiving my PS4 I now have to disappoint my two young boys when they get in from school. Not a great service I must admit.
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Anthony Maxwell
(@WellMax81) reported
from
Sale, England
All ready to start streaming and virgin media once again decides to take a day off. Jesus Christ man. I pay £58 a month just for broadband. I’m seriously considering dropping this piece of shit company and going to sky.
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aisha
(@aish_a_) reported
from
Bolton, England
@virginmedia I’m also sick of calling this number being told to press 1 then 2, when I get past 1 it asks for the account number no option to speak to a real person can I just get the phone number to speak to a real person who will help me
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Dan Cross
(@dancross88) reported
from
Salford, England
@virginmedia Hi. My contract start date was the 26.04.19. I received my contract and link to T&C’s on 27.04.19. Cancelling the charges isn’t a resolution when I am not required to pay them. I shouldn’t have been threatened with them in the first place....if I had not quoted your own T&C’s
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Ana Stewart
(@withloveanax) reported
from
Sale, England
Imagine @virginmedia fitting your WiFi and the engineer hits a gas pipe. Then @BritishGas arrives to fix the gas pipe and hits a water pipe. Imagine having to chase VM to speak to a supervisor and still 4 days later no call back! Shocking!
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David Monaghan
(@Dave_mona) reported
from
Walkden, England
So after being told by the customer service guy at @virginmedia I would receive a free PS4 I have had to make a complaint only find out I was put on the incorrect contract that didn’t include a PS4. 😡@richardbranson i should of stayed with @SkyUK
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Shaunna
(@tiny_mischief) reported
from
Risley, England
@virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home
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Geoff Parkinson
(@GeoffParkinson6) reported
from
Tyldesley, England
@davetherave103 @JusticeCraig @virginmedia It’s bad customer relations that’s seeing customer leave for Sky to many outrages on virgin
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Rixie | MamaDemonDoggo
(@Gallerixia) reported
from
Salford, England
@virginmedia do you know when service will be back up. I have to make important phone calls before 5pm when lines are closed for the evening. I'm also an emergency contact for two children and an elderly relative who is also affected.
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Shaunna
(@tiny_mischief) reported
from
Risley, England
@FreelanceFee @virginmedia Oh don’t get me started on them. Relentless issues. But I’ve learnt if you kick up enough fuss on social media they’ll do anything to shut up you
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David Monaghan
(@Dave_mona) reported
from
Manchester, England
@virginmedia I raised a complaint and the response was due to the package I was put on the PS4 wasn’t available. I just can’t understand how it’s now my fault I specified I wanted the PS4 it was the main reason for signing up.
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]
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Manchester Tart
(@Manchester_Tart) reported
from
Urmston, England
@virginmedia get off the internet, I want to use the house phone! #virgin #down
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Ana Stewart
(@withloveanax) reported
from
Sale, England
@virginmedia A complaint has been logged but I still have not received a call from a supervisor. I have not been assured what compensation we will be given due to this chaotic mess!!!
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Dan Cross
(@dancross88) reported
from
Haydock, England
Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.
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Gemmalouise Hughes
(@GemlouHughes) reported
from
St Helens, England
@virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.
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Buttery Keith
(@75jacko) reported
from
Runcorn, England
Superfast broadband you say @virginmedia but no connection for virtually the past 2 days in the WA7 area. Each time a time is set for fix estimate it changes by an hour or even more, last night extended from 11pm to 8am and now saying 10.05am. Not good enough!!!! #shambles
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talia
(@taliashan) reported
from
Manchester, England
@virginmedia is so so crap and has the audacity to be the most expensive
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GEORGIA CRUSE
(@georgiacruse_) reported
from
Manchester, England
No joke @virginmedia WiFi goes down about 3 times a week
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Philip Thompson 🏴🇬🇧🇪🇺🏳️🌈🌍
(@PhilT81) reported
Every single time I contact @virginmedia via their WhatsApp support portal they tell me they’re ‘busier than expected’ and then suggest that I transfer the enquiry over to WhatsApp. 1) If it’s every time, it’s not unexpected. 2) I’m already using WhatsApp.
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Mike O'Brien🏴💙 #WalesCarersRegister
(@Mikeo56977865) reported
@Carer49 @virginmedia Didn't even need to speak with anyone. Just chose the option to change/cancel plan and automatically got offered the discount.
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Claire Macina
(@claire_macina) reported
@FundilyMundelly @virginmedia Leave while you can. Absolutely the worst customer service ever. I will never return go to @bt_uk they are much better and cheaper
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William Croome
(@RoomeByTheSea) reported
@virginmedia To sit on the phone for 3 hours + without any idea of I'm progressing in a queue. No thanks. VM can just compensate me for every day they are unable to support me through the communication channels they offer.
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hog
(@hogmaster2020) reported
@virginmedia Your upgrades team who answer almost straight away also sales have the ability to cancel people's contract clearly mentioned But they still mostly refuse to cancel and send you through to cancellation who don't answer and cut people off More lies from virgin Explain that
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Shak Inayat
(@ShakInayat) reported
On hold for 23 mins and still not through to @virginmedia and that is the ONLY way to downgrade a package it seems. Shocking service !
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Richard Gosler
(@richard_gosler) reported
@OffMyNoodles @virginmedia Without a doubt, the worst customer service on the planet. The actual broadband is fine until you have a problem.
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Corine Kuijpers
(@tantePip) reported
Trying to cancel @virginmedia, and the computer (!!) offered me a discount of exactly the same amount as the price increase. Nice try. Still cancelling. Same package is £30 a month cheaper elsewhere.
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Jonathan Phillips
(@DigitalJonathan) reported
@virginmedia To be 100% clear, the hub 4 had power instantly. Lights pulsing. The issue is that it took so long to be ready to *use*. That doesn’t strike me as an issue with my power socket what so ever.
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Kurt
(@kurt_wh) reported
Hey @virginmedia . My #broadband package is over priced with a woeful upload speed. I’ve decided to cancel. The only way to cancel is to write to you or phone you. I’ve waited on the phone for 1.5 hours and each time you answer you hang up. I’m very unhappy. #fail