Virgin Media outages and service status in Risley, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Risley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Risley, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, Timperley, Widnes, and Salford.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester
|
Wi-fi | 2 days ago |
|
Manchester
|
Wi-fi | 2 days ago |
|
Manchester
|
Internet | 3 days ago |
|
Prescot
|
Internet | 4 days ago |
|
Wigan
|
Internet | 4 days ago |
|
St Helens
|
Wi-fi | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Risley, England
Latest outage, problems and issue reports in Risley and nearby locations:
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William Connolly (@WCONNOLLY2512) reported from Manchester, England@beverleyturner @virginmedia Virgin Media had gone ****. Poor broadband, crappie TV channels and half don't even work.
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Pauline Hall (@hall291) reported from Halton, England@virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless
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Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England@virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently
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Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England@virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.
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Kevin Dudson (@Duddydudson) reported from Wigan, England@NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!
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Sam (@Samuel_J_Mc) reported from Timperley, England@virginmedia customer service is so ****. They just transfer you round to different departments
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Lindz Devine (@LindzDDub) reported from Wigan, England@virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…
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Tim Cooke 🇺🇦 (@timmycooke) reported from Wigan, England@virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!
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Barry Slater (@barrys59) reported from Barton upon Irwell, England@virginmedia still no service M27. 4th hour! Rubbish!
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Paul Regent (@PaulRegent1) reported from Bolton, England@virginmedia no internet available in Bolton - must be an outage as, although coverage is very poor, it isn’t usually this poor!!
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Nathan Talbot (@nathantalbot) reported from Urmston, England(Test) Is anyone experiencing a virgin media Internet outage in M6?
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Simon Manning 🇪🇺 - SiManM20@mstdn.uk (@SiManM20) reported from Manchester, England@virginmedia are you down again in M20? Hub flashing red again.
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Tony Jacobs (@tonyj01) reported from Manchester, England@virginmedia seems to be down nationally. 1: tell us status 2: tell us when back on
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Weirdly even older fan (@Karamonkey1) reported from Manchester, England@virginmedia And the sum total of welcome texts I received during my 7 night stay in Jamaica was 189. I never moved from the same hotel. I often got 4-8 texts whilst sat at the same restaurant table or in my room. @virginmedia get your act together
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GLENN (@gbmcfc) reported from Manchester, England@virginmedia Well you find I'm cancelling my contract with yourselves, hope you go bust, your customer service team is a shambolic embarrasment. Loyalty works both ways.
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Lindz Devine (@LindzDDub) reported from Wigan, England@virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself
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Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England@virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently
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Nathan Talbot (@nathantalbot) reported from Urmston, England(Test) Is anyone experiencing a virgin media Internet outage in B9?
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Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England@virginmedia If my bill went down with my speed, I wouldn't mind.
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Alec Holloway (@HollowayAlec) reported from Stretford, England@virginmedia is unbelievable that our Internet is so poor, trying to contact someone via phone on numerous occasions waiting for over 45 minutes to speak with someone. Still haven't been able to get through to anyone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alexandra Lloyd (@alexandracoyle) reported@virginmedia I have. No answer. I've also tried the online chat function. No reply. Is there someone who can help today? Otherwise I think we have to leave the account closed and switch provider.
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Kibria (@k_krm99) reported@virginmedia Nope, I called customer services and was told that they have no estimated time at all, I was only told that they would contact me when it’s in stock. This is ridiculous, how can they expect us to be without a connection for weeks on end
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Nick Henderson (@nrh227) reported@virginmedia Yes I'm on the phone now to your customer services now for over an hour, they just engorged all the points we made and kept repeating the same wrong information.
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Kibria (@k_krm99) reported@virginmedia Broadband was meant to be set up last week Tuesday. Engineer said that there’s a parts shortage, and equipment will be delivered soon. I have heard nothing from VM and have been without broadband for a week. Worst service ever
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Tayme' tee (@taymetee) reported@virginmedia I really, really really am fed up with the shoddy, inconsistent, unreliable broadband service you provide virgin!! The irritating part of it is that you actually believe you deserve what you charge for the M200 fibre broadband service you're supposed to provide me!
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David Mather (@dj_mather) reportedHi @virginmedia, is there anyone from your quick start team that can help me get my account activated? Having a terrible time trying to get help over the phone. Cheers.
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Chris Battye (@CB94_) reported@virginmedia I don’t have a reference. I was never given one as I was informed “A Manager” would be calling me within 24-48 hours. It has now been 60+ Hours... and I’m still waiting.
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Mike Hill (@mikehill090373) reported@virginmedia Just how do we solve a problem when our telephone line doesnt work, you arent able to address our broadband issue online, and you disconnect our calls to your helpline via mobile? 4 disconnects now... #poorcustomerservice
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Jenna G (@j3nnag) reported@virginmedia Anything that wasn’t 5 white dudes in a row singing about how life is hard or the objectifying women over cheesy Latin backing tracks? Also that number is a bot, it’s placed me in another queue and totally got my request/complaint wrong.... 💪🏽
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Steven Gibson (@hoopy91) reported@virginmedia The router is too far away so I have to have it WiFi. I've been trying to get the WiFi boosters you sell as I have poor WiFi signal upstairs but the app only let's me get them if there's no signal?