Virgin Media Outage Report in Risley, Warrington, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Risley, Warrington, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Wigan, Warrington, St Helens, Bolton, Widnes, Skelmersdale, Salford, Runcorn, Prescot, Sale, Bury, Northwich, Altrincham and Wilmslow.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
TV | |
| Manchester |
Total Blackout | |
| Manchester |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Total Blackout | |
| Manchester |
TV |
Community Discussion
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Virgin Media Issues Reports Near Risley, England
Latest outage, problems and issue reports in Risley and nearby locations:
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I have an auditory processing disorder that can make dealing with things over the phone difficult. I am using your WhatsApp service as this was recommended to me by yourselves to avoid being ******* in long queues in the phone. I just want my services back on. That’s it.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia Hi. We had to cancel our move due to a situation beyond our control, and contacted you to confirm this, and cancel the installation at the new address. Today, we’ve woken up to no services and found we’ve been disconnected. We need our phone and broadband urgently. We are…
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I have been told that: “Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems.” What if I call and am on hold and miss an update on WhatsApp? Or email…
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Elaine
(@dublinelaine) reported
from
Manchester, England
@virginmedia Done that. Have been in a queue since 8.30am. No joy. Do we have to spend the whole day like we did yesterday trying to get through? Never come across such shocking service from any company before
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I need these services back today. I needed them this morning, when I was not receiving emails that I needed to respond to. I needed to know that you were going to do this, and when it was happening. I am under monumental stress and you’ve just cut out account off, for no reason.
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia @VirginMedia_TV any help/advice on moving house. Want to stay with Virgin but can't speak to anyone and the home move team have said they've cancelled the policy? 3 days trying to speak to someone.
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia not used my package for 4 weeks. You said you would send someone out to reconnect, which never happened, you keep passing me to different departments. you still have the cheek to send me a bill. Still waiting for the free return package to send your equipment back
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia Turns out your team didn’t cancel my package, like I wanted. Absolutely 🤬 joke.
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia Poor. Very poor. 3 days trying, being on hold, being assured return calls, moving home team have to speak to Netflix team (don't even have it), then being told it's cancelled and being give packaging instructions. Ridiculous, wanted to stay with you.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia You’ve just told me you can’t chat until 1.30 tomorrow. But I don’t need a chat. There’s nothing to discuss. You have shut down my services in error, and I need them restored. Hopefully before 5.30 when the people I need to speak to finish for the day.
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Nick-crack-a-way-Nick-crack-away
(@Justnick752) reported
from
Manchester, England
@virginmedia My hub 4 has a flashing red light and states that No RF signal is found. What does this mean in English please? Keeps happening, no tv, broadband or phone.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia @virginmedialife @VMSolutions_ I just want reconnecting, and I want someone to recognise that we should not have been disconnected, and treat this with some urgency. Or even acknowledge that it needs resolving, and that you have some concern for my situation and the stress it is causing.
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia Tried that many times. Not working within 3 days. Can you call ME instead to arrange? If not, cancelling service.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia Where is my payment for inconvenience, for stress and for lack of adequate customer support? I hope you will not be charging me for today, since you’ve provided me with nothing but stress. I am tired, I am ill and I am profoundly frustrated with this whole situation.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I’ve explained my issue. I don’t see how being on a queue on the phone is going to be any improvement. I just don’t see it as acceptable that there is no customer support available online until tomorrow. It’s not like I have anything to discuss. I just want my services back on.
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Elaine
(@dublinelaine) reported
from
Manchester, England
@virginmedia On phone now since 0830 this morning. Still on hold. Also tried on what's app. Still waiting to be put in contact with an agent. Shocking service
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Elaine
(@dublinelaine) reported
from
Manchester, England
@virginmedia tried all day to get through on phone to discuss end of contract notification. No joy. Left on hold and then cut off. How do we get to speak to someone. Shocking service.
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Glyn Peach
(@Glynpeach) reported
from
Wigan, England
@virginmedia worst customer support service I’ve ever experienced
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia This should have been simply and readily resolved, as soon as your error was brought to your attention. Just because I can’t afford to pay for the top tier of services doesn’t mean I don’t matter as a customer. A very long term, loyal customer, I would note.
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia 30 day cancellation is nearly up, just waiting on the returns packaging to arrive. But don’t see why I have to pay £150 for a service I’ve not been able to use for a month
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Benny
(@Benny__H) reported
@simonnread @virginmedia Been going down a lot recently in TW15 starting to get pretty annoying now
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elizabeth kenny
(@gatheringspeed) reported
@virginmedia broadband download 7.1 rather than the contract agreed 100. Can't get through on the phone all day. has been like this for past week. What is the formal complaint process please?
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qual
(@oQualUK) reported
@virginmedia The consistent internet issues of the past 9 months. Spoken to multiple agents on the forums, had a 30 minute call with someone earlier, wasn't helpful and that said "all of 2nd line are off work" which is BS and manager was busy so. Not going well
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Julielfc14
(@Julielfc9) reported
Just got my virgin media box to self install @virginmedia one of the wires is faulty phoned up for a replacement was told to go buy one, then was cut off by advisor who was rude and arrogant not at all helpful,great impression on first day
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Ash
(@Hash1981) reported
@virginmedia Well it's been over 40 mins now so you tell me how will my confidence in @virginmedia customer service pick up? @ofcom
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Ash
(@Hash1981) reported
@virginmedia Just got hung up for the 5th time what is the problem with your customer service team? @virginmedia @ofcom
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Tom Tornari
(@tornari) reported
@virginmedia They were meant to come today between 1pm-6pm. I called three times to confirm. And still no one came. Today cost me a fortune in parking whilst I waited for your engineers who never turned up.
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avril arnott
(@ArnottAvril) reported
@virginmedia @virginmedia I’ve been trying to contact you for days . Having no luck by phone or online . Absolutely shocking service
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Ash
(@Hash1981) reported
@virginmedia So customer recovery is something alien to you? Instead of following the heard why don't you actually look after your customers better and deal with the situation in a professional manner instead of being so dismissive and offering the Bere minimum? @virginmedia @ofcom
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Jonathan Petsch
(@JonathanPetsch) reported
@virginmedia myself and both neighbours have no broadband, Bittams Lane, Chertsey. Website says there are no issues. Out for over an hour now. Anything you can do please?