Virgin Media Outage Report in Risley, Warrington, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Risley, Warrington, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Salford, Bury, Warrington, Prescot, Wigan, Bolton, Sale, St Helens, Widnes, Runcorn and Wilmslow.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Internet | |
| Salford |
Internet | |
| Bury |
Wi-fi | |
| Warrington |
Internet | |
| Prescot |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Risley, England
Latest outage, problems and issue reports in Risley and nearby locations:
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Jess Hanson
(@JessHansonx) reported
from
Wigan, England
@virginmedia lots of problems with our virgin! How can I speak to somebody!
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rafik
(@RB10__) reported
from
Bolton, England
Absolute stinker of a service @virginmedia provides
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Bridgeman ⭐⭐⭐⭐⭐⭐
(@Bridgey36) reported
from
Eccleston, England
Come on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia Hi when I phone my Mum & dad up there phone line is really noisy lots of interference so it hard to hear them there not allowed out as there in there 70 please can you help we have reported this before
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Please message me re: new generation V6 box faults. No Netflix, recordings will not play, very slow. Please DON’T tell me to switch off/on or re-boot. Thanks.
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toewad1
(@toewad1) reported
from
Salford, England
Just got my bill of @virginmedia they gave me some wi-fi boosters for free, because the hub3 is so bad, but they have charged me for them, "what" I know they were free, but I have a trick up my sleeve, I'm out of contract, you knobheads!!!
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Christine C
(@Conuggy) reported
from
Manchester, England
@virginmedia I need help cannot access my account and being ignored for 3 days !!!!
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Zach
(@zach2302) reported
from
Salford, England
@MinecraftSqu1d this man is working in a call centre probably like virgin media or some shite and he’s saying he wants to assault his customer yikes
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Phil Maylor
(@Maylor) reported
from
Salford, England
@HobbitsWife @virginmedia No, our issue was because the signal strength from the street box was wrong, which had been exacerbated because of all the extra network traffic recently.
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Linda Statham
(@lindastatham) reported
from
Warrington, England
@virginmedia We would not recommend Virgin Media for any online gamers. Terrible latency issues, games unplayable for weeks. 😫 No support given 🥵
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David Monaghan
(@Dave_mona) reported
from
Walkden, England
@virginmedia I’ve been trying for nearly 2 weeks now to cancel my services and each time I call or use live chat no one can help! Please just let me leave!!! It’s beginning to feel like my divorce all over again 🤬🤬
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sandra hunter
(@Sandie42Hunter) reported
from
Widnes, England
@virginmedia you are getting slated on Facebook looks like you will lose lots of customers after this is over, in the chat you say ring after 1 hour of waiting you get cut off . Poor customer service, my plan has run out so it’s gone up in price I am on Furlough cost cutting .
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Emily
(@emilystella_) reported
from
Salford, England
@ThreeUKSupport No I’m with @virginmedia but they can’t help. And pay as you go isn’t going to work I’m afraid, we want a monthly payment.
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Graham Henderson-King
(@gkse16) reported
from
Salford, England
@wearysole4 @virginmedia @bt_uk I thought it was just us but totally agree the network speed is shite round here.
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🐝-List at Capital
(@BListAtCapital) reported
from
Manchester, England
@MelanieCmusic @I_Dont_Know_Her @virginmedia @BBCTheOneShow sounds like your connection is Goin’ Down
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Emma H ✯
(@Finsla) reported
from
Urmston, England
@SuperS0nicSally @virginmedia Just cancel your direct debit! They’ll contact you then 👍🏼
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Craig Williams
(@craigawilliams) reported
from
Sale, England
@DUCKmagstoke @fslconsult @virginmedia They did say that they wouldn’t be responding as much on twitter due to staffing levels. Go to say I’ve had no issues at all with speeds and connections just with end website servers not coping.
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Christine C
(@Conuggy) reported
from
Manchester, England
@virginmedia Web media and phone do not work I’ve been trying to contact for DAYs please help ... why am I being IGNORED
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@dgparkinson
(@DGParkinson) reported
from
Standish, England
@virginmedia I have a vulnerable customer aged 89 who needs urgent help with fault on phone line - can’t get through on phone please respond
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Ann Edwards
(@annedwardsrl13) reported
from
Bryn, England
@virginmedia Having a lot of trouble getting anyone to answer my queries re my account. No call centre, unable to register or sign in. Text messages not answering! Help!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Whittaker
(@TomWhitt91) reported
@virginmedia I tried to contact by phone 7 time phones been put down eveytime, sort your ****** service out, and stop taking money out of my bank before you should, its been happening for 4 years now, one more time and im leaving your thieving company, you little ******* rats
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Chris Scotland
(@scotkris49) reported
@amandalees @AnnCleeves @virginmedia I never used them yet they bombarded my address with over 60 pieces of unsolicited mail in a year. How to ensure you never gain custom.
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Chris
(@Chris_Mark22) reported
@virginmedia Still no able to access live TV on BT Sport via TV Go? Any idea when this problem will be resolved??
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Chanelle Creasey
(@ChanelleCreasey) reported
@virginmedia Yup! You guys never put in the correct disconnection date so rather than disconnecting us on 1st April you disconnected us today! Someone from your customer care team has said she has resolved it. Fingers crossed she has done it correctly! Would be a first for us if she did!
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Eb
(@Ebb1) reported
@bgrbandit @virginmedia Best way to cancel is send a letter to their complaints dept, Sunderland,send it recorded delivery, and then cancel direct debit in 30 days time. You have done your legal duty to cancel. They then have no leg to stand on. Meantime arrange to switch providers. Hope that helps.
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Neil Bye
(@NeilBye) reported
@virginmedia PING ms 59 DOWNLOAD Mbps 71.09 UPLOAD Mbps 36.87 Still zilch re this complaint / investigation - where's my refund
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Andrew Blake
(@N77DRU) reported
@virginmedia why is your customer service so shockingly bad....@usainbolt please have a word!
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Phil Hibberd
(@PhotoMadeSimple) reported
@virginmedia service. His package (he only uses the phone to call friends as he can’t see tv or internet) costs him £50/mo. No luck from customer service.
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Michael Bailey
(@jollybeggars) reported
@AnnCleeves @virginmedia The problem with Virgin is that while the actual connection is generally the fastest and most solid you can get, the Superhub 3 router is absolute junk, and will fall over at the drop of a hat. Get powerline WiFi extenders and it'll probably be great.
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Yu Hsuan Yang
(@yangzyylhr) reported
@virginmedia Sorry but I am in overseas now. Might not be the most practical thing to go back and forth on texts I am afraid. I have made a complaint about this, the complaint reference is C-260321963, but still haven’t heard back from you. Do you have any access to complaints please?