Virgin Media Outage Report in Risley, Warrington, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Risley, Warrington, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Prescot, Manchester, Wigan, Salford, Bolton, Sale, Bury, St Helens, Widnes, Runcorn and Wilmslow.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| Prescot |
TV | |
| Manchester |
||
| Wigan |
Internet | |
| Salford |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Risley, England
Latest outage, problems and issue reports in Risley and nearby locations:
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TishyK
(@tishy_k) reported
from
Sale, England
@virginmedia That link is no help at all, as it says no issues. I've just rung VM for the 7th time today and the automated message says there is an issue for my postcode and they are dealing with it. The same message as yesterday and the day before!
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Raymond Mailey
(@raymondmailey) reported
from
Sale, England
@virginmedia Nothing really. Usually it my phone or my wife’s phone but never your equipment. The same issue happened a few weeks ago and we were told it was a local fault and they were fixing it. Which it did get fixed but yet again it’s not working now.
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
@virginmedia No reported faults nothing wrong with our line, been through this 2/3 weeks ago and it’s still shit
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Graham Douglas 🇪🇺🇬🇧🏴🐝
(@greydogphoto) reported
from
Sale, England
@virginmedia No "chat" options on that link that I could see. Status is showing as having a problem, so it's not my kit. Signal is too poor for me to use phone for chatting, anyway. Let's see if things clear up soon...
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Marzipanpanda
(@marzipanpanda) reported
from
Manchester, England
@virginmedia been having issues with signal on my virgin mobile phone all week, read that it was suposed to have been resolved yesterday but still having intermittent issues this morning. No wonder I am rolling over 10GB of data when I don't get an opportunity to use it 😡
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Ben Morgan
(@Bmorgan2903) reported
from
Wigan, England
@virginmedia Not a good start at all, First day on virgin and no signal at work even though it says I should have full 4g coverage
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Raheema Valera
(@RaheemaValera) reported
from
Manchester, England
@virginmedia Thankyou but I will wait for an outcome through resolver. I've spoken to your customer care team numerous times and faced with incompetence each time and tried the chat and had no response.
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Ben Morgan
(@Bmorgan2903) reported
from
Wigan, England
@virginmedia Should be receiving 4g fine in my area I have reset setting changed SIM card. Manually adjusted network checked other settings.
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Raheema Valera
(@RaheemaValera) reported
from
Urmston, England
So no surprise the incompetence of @virginmedia at resolving a simple issue...downgrading my package. Notified them on 10/10....after over 6 phone calls, incompetent staff, non existent manager call backs n collections calls.....official Resolver complaint done! @MoneyTelegraph
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TishyK
(@tishy_k) reported
from
Sale, England
@virginmedia I finally spoke to someone and the issue may not be resolved fully until the 18th apparently. Not sure why I received a text to say the matter was resolved then!
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TishyK
(@tishy_k) reported
from
Sale, England
@virginmedia The automated message still says repairs are ongoing. The same message for the past 3 days, yet I received a text earlier that the issue was rectified.
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Raheema Valera
(@RaheemaValera) reported
from
Manchester, England
@virginmedia Did it on 10/10...nothing showed, called again 17/10 and yes it finally showed online but till this date it still isnt actioned as no new bill has been generated either. Told not to pay and now arrears and bad mark on cred file.
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Ben Morgan
(@Bmorgan2903) reported
from
Wigan, England
@virginmedia Been on phone three times absolutely no help at all still without signal. Terrible decision to change network, think I’m cancelling contract !!
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Raymond Mailey
(@raymondmailey) reported
from
Sale, England
@virginmedia Still no joy. Customer service seem to bring to actually grasp the problem. I’ve had enough of VM I just want to leave now
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Will Nesbit
(@WillNesbit78) reported
from
Rainford, England
@virginmedia Yes. It's broken.
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Sammi T
(@Sammi__T) reported
from
Wigan, England
@virginmedia how can I report a landline fault, tried 150 (not working) tried the contact us message link YOU advertise (not working) community forum (no response) over 48 hours with a fault that cant be reported - one way to make your stats look good #donotacceptresponsibility
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Raymond Mailey
(@raymondmailey) reported
from
Sale, England
@virginmedia Been on the phone for 50 minutes now and keep getting passed back and forth to different departments then she cut me off again. I am not getting the service I pay for. Fix this now or I’m leaving. I also want to complain about your appalling customer service
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Ben Morgan
(@Bmorgan2903) reported
from
Wigan, England
@virginmedia Patience gone I’m afraid I have aloud your company chance to solve the problem, to me looks like signal just isn’t strong enough
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Raymond Mailey
(@raymondmailey) reported
from
Sale, England
@virginmedia I have tried your web chat still waiting for a response after 50 minutes and counting. Absolutely appalling customer service
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TishyK
(@tishy_k) reported
from
Sale, England
@virginmedia As always, the test says there are no issues. Been waiting 10 minutes now to speak to someone in person now!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pothole city
(@potholecityuk) reported
@virginmedia You must know whose fault it is is it just an outage or Has @networkrail hit a cable like everyone is saying ? Information needed under the freedom of information
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HarryHansEhebrecher
(@HarryHa12547970) reported
@virginmedia Not really as THERE IS NO COVERAGE so how exactly do I make a call? Surely you can look and see what the problem is based on postcode and tell us what is going on?
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🖤
(@SaucyChp) reported
@virginmedia That’s what is so frustrating, nothing ever comes up in your system and yet our service is unreliable. Whenever we run tests via MyVirgin it doesn’t flag anything either.
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tj
(@tj09195531) reported
@VirginMediaCorp @vmbusiness What connectivity I have none now for more than 7 days. Is this tweet a joke. Your engineers are down the pub watch football when they should be out fixing our broadband services
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Adam Altinkaya
(@AdamAltinkaya) reported
@virginmedia your customer service and experience as a whole is the worst I’ve ever come across. Wish I never left Sky
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Jez - 🇪🇺 - ⚕️
(@JCAFC1) reported
@virginmedia No known issues
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HarryHansEhebrecher
(@HarryHa12547970) reported
@virginmedia Your cust services just say “we can see there is an outage and our engineers are working to fix it”. My point is this has happened five days over a two week period so it’s obviously not being fixed. Is there actually anyone who can tell me what is going on as you CS team can’t ?
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Helen
(@wonderwomanfx) reported
Hi I recently gave 30 days notice to terminate my broadband contract with @virginmedia as although I was reasonably happy with the connection, every time I needed to phone customer service it was a nightmare. If I was to stay what are my options?
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myStoryRory
(@myStoryRory1) reported
@virginmedia Its been nearly 2 hours trying to get in contact with someone. Its not good enough. You charge enough for the service. Provide it.
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Rod Cole
(@rodcoleUK) reported
@virginmedia Trying to upgrade... told my contract ended in July as it started in Aug' '18... apparently it doesn't... it now runs for 37 months... if someone in the UK wants to help... PM me