Virgin Media Outage Report in Risley, Warrington, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Risley, Warrington, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Manchester, St Helens, Bury, Bolton, Prescot, Timperley, Wigan, Widnes, Skelmersdale, Salford and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| Manchester |
Wi-fi | |
| St Helens |
Internet | |
| Manchester |
Internet | |
| Bury |
||
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Risley, England
Latest outage, problems and issue reports in Risley and nearby locations:
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toewad1
(@toewad1) reported
from
Salford, England
11 days and counting to get my new FTTP Broadband, get this @virginmedia crap out of my house, so bad so so bad for gaming lag, lag, lag, even if my @BT is crap and I will let them know if it is, but I will never go with @virginmedia ever again!!!
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Juicy_Jade
(@Jade_Juicy) reported
from
Salford, England
@virginmedia Just finished talking to CS. They made some changes , i should monitor my connection for 24 h and this should in theory be fixed. Will update tomorrow. Thank you for trying to help Ann.
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Thomas Hall MB Vans
(@tommylbf) reported
from
St Helens, England
@virginmedia not working again!!!!!! Can’t wait to move back to @SkyUK
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Scott Tipping
(@TippingScott) reported
from
Warrington, England
@virginmedia funny how I've got to use my own data to complain about our virgin, the wifi goes down every single day!
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Last night was a joke with gaming, the lag was stupid with @virginmedia but with @bt I will be getting 150mb down 40meg up, I can get 350meg down 50meg up, ipv6, I prob can use my own router if I need it, your hub3 lag spikes 150mb to 265mb in split seconds can't be good.
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia I think 10 years + with you is enough now, I will have more choice, I can use my own router without messing with that cheap problem filled hub 3 and it is crap read the reviews.
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Thomas Hall MB Vans
(@tommylbf) reported
from
St Helens, England
@virginmedia TV not working at all and WiFi always on and off.
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Abs
(@AbigailOgier) reported
from
Manchester, England
@virginmedia Not sure - we gave up and watched the football instead with the plan of trying catch up! Will try the reboot if all else fails but wasn't sure if it were a wider problem as it was only that one programme...
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Chris Phelps
(@ChrisPhelps78) reported
from
Urmston, England
@virginmedia guys virgin is down M41 manchester useless don’t give me restate the router I work in the industry. 350meg is worse than 200 that’s with boosters and poweline adapters #virginmedia
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Chris Phelps
(@ChrisPhelps78) reported
from
Urmston, England
@virginmedia so you have deleted my tweet about the shocking service in the M41 Manchester Area great customer service to a 14 year customer. 350meg is worse than 200. I want a refund and not a joker telling me to reset my router #virginmedia
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia It is gaming lag, as I have said many times it's not the broadband going into the hub 3, it's what comes out of it on the xb1 just lag every game, I'm not in contract with you & @openreach fttp has been installed on my street so I will cancel soon I will never use VM again.
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Rob Evans
(@robevansphoto) reported
from
Urmston, England
@virginmedia It says there is no issue. However we have been losing WiFi connection serval times daily.
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Bob
(@bob9958) reported
from
Sale, England
@virginmedia I have just tried to run a test on your website and guess what....... there is a problem with that page/service right now!!!! We're sorry this isn't the page you wanted This part of the site isn't working at the moment, but it'll be up and running again soon. 1/2
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liam
(@Reidy_25) reported
from
Prescot, England
@virginmedia your internet is terrible and you have the cheek to charge people a small fortune for the use of it
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Mattie Hughes
(@hoplessmattie) reported
from
Runcorn, England
@virginmedia TV & internet down in Hallwood Park, Runcorn (WA72GG & WA72FB [at least]). Big Match Tonight @LFC ... Please resolve quickly!!
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Abs
(@AbigailOgier) reported
from
Manchester, England
@virginmedia This evening audio description appeared on Dave, but this time we were able to switch it off with no issue (although we hadn't switched it on deliberately)
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Usman
(@uah9) reported
from
Manchester, England
@virginmedia @Saurav Wow this is really bad, I would definitely report this to watchdog. Unacceptable
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Andrew Sweeney
(@sween007) reported
from
Walkden, England
@virginmedia @RAWKnights7 I am sick of the Broadband dropping, supposed to be on 100 super fast fibre, but it slows down all the time, thinking of leaving for another provider
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Amy Hughes
(@Amymariehughes1) reported
from
Walkden, England
I hate @TalkTalk so much. I wish @virginmedia didn't cost so much.. at least they don't put the phone down on people when their customers want to speak to the manager!!! FUMING!!!!
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claire
(@cml0702) reported
from
Manchester, England
@virginmedia just had a member of staff on customer services be really rude to me.. I’m trying to sort my contract out and was really unhelpful. I hung up as he upset me 😬😬 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Merton, England
@MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.
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John warr
(@Nuovovino) reported
from
Sutton at Hone, England
@VirginMediaNews @virginmedia 4th day without internet/TV/Phone it’s taking this long because there was never a plan B. Stop lying about how long this problem will take to fix, and make sure you have a hefty compensation package.
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Kimberli Anghell
(@AnghellKim) reported
from
Kingston upon Thames, England
Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal
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Ned Kelly
(@NedKell99403028) reported
from
Lambeth, England
@EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!
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Alex Marriott
(@Leximar2009) reported
from
Kingston upon Thames, England
engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia
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Luiz Otavio
(@llima3000) reported
from
Merton, England
I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown
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sharron
(@shazmall) reported
from
Stockport, England
@virginmedia we have been on hold on the telephone for 15 minutes now, customer care is outrageous @richardbranson
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
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sharron
(@shazmall) reported
from
Stockport, England
@virginmedia We have just been told our box is broken and getting a replacement on Monday
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.