Virgin Media Outage Report in Risley, Warrington, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Risley, Warrington, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Prescot, Manchester, Wigan, Salford, Bolton, Sale, Bury, St Helens, Widnes, Runcorn and Wilmslow.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| Prescot |
TV | |
| Manchester |
||
| Wigan |
Internet | |
| Salford |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Risley, England
Latest outage, problems and issue reports in Risley and nearby locations:
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia Could the problems in the area have caused damage to the equipment? As it was working fine before. Do I get compensation for all this time as the earliest appointment is Friday 14th?
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Josh B
(@JoshuaBurns) reported
from
Manchester, England
@virginmedia on my second week of being a first time customer with you and my connection has been down for nearly 10 hours now. What’s going on?
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Hazbullins
(@Hasbullins) reported
from
Salford, England
@virginmedia New call of duty released today and your Internet service is down. Are you taking the full piss out of me here? Wankers
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia I looked and that says it’s from the day I registered the total loss of service which was yesterday but really it should be from Friday afternoon when I did the online chat. If I DM you can you check?
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia 2/2 who can I speak to as it was working fine on Friday until the issues that were nothing to do with me happened, so don’t see why I should now pay for a technician
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia I first informed Virgin Media that my internet was down via online chat on Friday afternoon. Will this have automatically been the time when my loss of service was registered as at the time the advisor said it would be fixed in 24 hours?
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
@virginmedia you are so crap we don't pay you to keep having problems daily
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia Can you check that I will be receiving a credit on my next bill as it has been down since Friday afternoon and I don’t think it will be fixed by 12pm today, I think that time will get changed again.
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Reece Jordan Doonan, RN
(@Lerounxi) reported
from
Salford, England
@virginmedia can you confirm if there’s active engineer trying to rectify the service outage Manchester (M30). Widespread issues reported according to your service outage on website ?
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄
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Paul Terry
(@SurrealPaulT) reported
from
Manchester, England
@virginmedia hi Virgin. We had an outage of broadband and TV services beginning 23rd Sept which lasted for 4 days. At the time we were told we would be compensated for this loss. As it hasn't come off our latest bill, how do we claim?
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Rach (legacy fan)
(@Miniboom2) reported
from
Salford, England
Ah @virginmedia with this up and down service today you are really spoiling us!
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia See thread above, nothing changes except the time of the estimated fix. It must be very localised as not everyone in my area is affected. So if it is damaged cables, I haven’t seen anyone out repairing them over the weekend, it’s a joke
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Gamepopper
(@gamepopper) reported
from
Salford, England
@virginmedia Oh, my bad. Apparently the wiring outside my house has a fault, someone did come last Monday to work on it,and someone was supposed to work on it for Thursday, but it keeps being pushed back (order ref 55230469).
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia All the while taking my direct debit payments for a service I am not getting
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachiep
(@rachiep12o) reported
@virginmedia awful customer service. Our new 360 box keeps getting errors and you can’t do anything other than reset the box! Lost all our recordings on two occasions and now our box says it’s full even tho there are no recordings!!! Can someone actually help or do @SkyUK want us
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Jamie Kitson (Parody Account) / Official
(@jamiekitson) reported
@botherer @virginmedia @theTRUESPEED Absolutely. My father-in-law cancelled his contract in April 2022. In Sept we realise they were still taking money from him. It was only *this week* that we finally got them to stop. We hope. My wife has spent approx 10 hours on the phone and awful online chat trying to sort.
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Benny Ceca
(@BCeca) reported
@virginmedia Yes I have, it was "fixed" around 3pm after it was down since the morning, gone down twice since then, right now, no Internet! Status page shows an issue as usual!
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To Have And To Holed
(@HoledTo) reported
@virginmedia I don’t want to raise a complaint I’d just like it sorted as there are bare wires on show
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Kev
(@kkgorny1972) reported
@virginmedia I was told they would call me after their dinner break. I need this call back because virgin has told @netflix that I no longer want the service when I never asked for the disconnection. I have no Netflix as we speak and I want it reinstated today
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Louis
(@LouiCM_) reported
@LuxxReno @virginmedia Constant ping spikes it’s awful
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𝒃𝒆𝒕𝒉𝒂𝒏𝒚 𝒂𝒍𝒊𝒄𝒆
(@bethanyafrancis) reported
I have never know anything as shocking as some of the @virginmedia customer service staff. Gone so down hill, so rude! 🥲😒
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Chris
(@allriffnoraff) reported
Virgin media system is down. Guess the cancellation of the TV package will have to wait. Next stop, the License fee.
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Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia Am trying to get a broadband account sorted out. For some reason, it sounds massively complicated to get a small detail changed, so we may have cancel.
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bainsy
(@iBainsy) reported
@LouiCM_ @virginmedia There is your problem, never use their equipment Put the router into Modem mode, buy your own router (netgear nighthawk works well) and problem solved. Can find tutorials online on how to do it. (Virgin even tell you how on their forums)