Virgin Media Outage Report in Risley, Warrington, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Risley, Warrington, England
The most recent Virgin Media outage reports came from the following cities: Bury, Warrington, Prescot, Manchester, Wigan, Salford, Bolton, Sale, St Helens, Widnes, Runcorn and Wilmslow.
| City | Problem Type | Report Time |
|---|---|---|
 Bury |
Wi-fi | |
| Warrington |
Internet | |
| Prescot |
TV | |
| Manchester |
||
| Wigan |
Internet | |
| Salford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Risley, England
Latest outage, problems and issue reports in Risley and nearby locations:
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Bet you anything they won’t I’m sorry to say. Never known a change in contract to take a week. Normally done there and then on the phone. The lady didn’t mention anything about this being the case. What now? I’m not waiting a week I’m afraid.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Hey @virginmedia , can we arrange you to call people back rather than sitting in a queue listening to terrible music and running up mobile bill costs?
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CharlotteJadeDuffy❀
(@XCharlotteJadeX) reported
from
Warrington, England
@virginmedia please can someone help me cancel my contract, I move house in a few weeks and have been trying to get through to you many different ways with no luck for over a month now, I need to sort this ASAP, thanks
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia Trying to get some help, on the phone over 30mins. My new bill was overcharged, pls fix it ASAP.
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia why is my internet not working again? WA7 4RF postcode please advise.
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Tony Jacobs
(@tonyj01) reported
from
Manchester, England
@DawnBly68 @MartinSLewis @virginmedia They make more money with their present commercial stance - loyalty is NOT valued, the new customer is king. So become a new customer.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Need to cancel my @virginmedia contract as the price is going up but the only way to cancel is by phone, with up to an hour queue time. Brilliant.
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BBird
(@bizzarebird) reported
from
Bolton, England
@virginmedia No i can't see it, scan says no issues as the issue is only with WiFi. It's down again its insane. Doing full reset to factory setting see if that helps. But no link to report fault on my account
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BBird
(@bizzarebird) reported
from
Bolton, England
@virginmedia what's the best way to report a fault without having to go to offshore fault peeps and go through off the turn off switch on again? My WiFi is horrific, and only affects WiFi intermittent service and it disables. Done all the usuals it's knackered WiFi on router.
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The Real Guy Gardner FBPE
(@guy140771) reported
from
Salford, England
@virginmedia Thanks for your reply. Your @virginmedia text bot clearly stated your aim for a human to ring me back within 4 hours - it’s now over 120 hours. May I suggest you update your message, also can you confirm I’ll receive the promised phone call or should I cancel my subscription?
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia It’s NOT an upgrade which I made clear on the phone. Again, no mention of this being the issue.
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia hi are tv and phone line are not working can you help WA8 8BS
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia Carried out the tests and internet now working but seems slow. Also there is an error noted on the Samsung set top box?
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Another issue is if I were to get a phone call in a weeks time I cannot just stop the job I do to answer it. Where will we be then? Having worked for Virgin I know exactly what’s going to happen. This won’t get sorted until my new bill gets paid for services I don’t want ....
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macauley stephens
(@m_stephens8) reported
from
Bolton, England
@virginmedia is the worst for speaking to an actually person🤯 adding packages unauthorised then making the bill nearly double.. jokers
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The Real Guy Gardner FBPE
(@guy140771) reported
from
Salford, England
So @virginmedia it’s now 48 hours I’ve been waiting in this queue for a call back. I’d appreciate a response before I cancel my package!
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
Hey @virginmedia On the phone to your customer service for 80 minutes in total now and counting. Been put on hold for 30 minutes of that. Losing will to live! Pound to a penny you lot cut me off in a minute......
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The Real Guy Gardner FBPE
(@guy140771) reported
from
Salford, England
@harrisonmp They wrote to me about my complaint saying they’d been trying to contact me, they haven’t unless they’re still using the wrong mobile number which I’ve informed them about. We’ll ignore the fact that my landline is with them. I just wish someone @virginmedia would take ownership
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john slater
(@johnslater613) reported
from
Manchester, England
@virginmedia loosing connection again today the router seems to keep resetting its self have not had constant connection for weeks. You keep saying we need to send signal to router ???
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia That's mental, the options for the departments don't make sense either. To change your package, moving home or thinking of leaving us press 4.I press 4,how can I help you, thinking of leaving you, we can't do that here we will have to transfer you to another department.**** off
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Arun Bilz Mattu
(@aRuuuN7) reported
@virginmedia Bit of both to be honest, I’ve entered my postcode in and the service status is good. However I occasionally get disconnected via Wifi and I am receiving download speeds of 45 Mbps when I’m paying for 350.
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Tony Clark
(@TonyCla11689696) reported
@virginmedia I am a Virgin customer and at 11:33 today I received a call on my landline from 01515177785. Female caller claimed to be from Virgin, asking about its performance. Challenged her ID and the link was broken. She did not call back. Suspected fraud.
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Philip Batten
(@philip_voip) reported
06/04/2021, 12:44 (UTC): A scheduled maintenance window has begun. Service on the following services may be inconsistent until 06/04/2021, 12:45 (UTC): Core Network, Virgin Media Ethernet. Apologies for any inconvenience caused.
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Ant Forrest
(@AntForrest) reported
@virginmedia Yes. I’ve raised another. Nobody been I touch and I raised the original complaint in feb. Still not following your own complaints procedures.
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katy🌸
(@sirensandbells) reported
@virginmedia Magic! Episode 6 is still not coming up though :( peculiar! I’ve seen A few others have had this issue too, is there a time frame for the bug to be fixed? :)
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Philip Batten
(@philip_voip) reported
06/04/2021, 12:38 (UTC): Maintenance has been completed on the following services, and no further interruption is expected: Core Network, Virgin Media Ethernet. Apologies for any inconvenience caused during the maintenance window.
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Grant Stevens
(@grantestevens) reported
@virginmedia The engineer did make some tweaks that were supposed to help (which haven't) but did also suggest that modern Apple devices do struggle on the now aged Routers.
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Scott
(@SF230911) reported
@virginmedia I currently can’t do either, reliant on wifi calling from my mobile which I currently can’t do and don’t own a landline phone, the online self service is as much use as a chocolate teapot, I’m assuming if I cancel the direct debit you’ll be quick to get in touch.
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Kerry Bannister
(@londonkelbee) reported
@virginmedia I'll try it and see what happens but can't say I'm optimistic as these issues have been going on for months and I know we've tried that before.
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Claire Hunter Facebook Ads Consultant
(@smmconcierge) reported
@virginmedia No loose connections I can see. Its been happening for months now. Not good when you require a good signal to run your business