Virgin Media Outage Report in Risley, Warrington, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 20: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Risley, Warrington, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Manchester, Warrington, Wigan, Runcorn, Salford, St Helens, Sale, Skelmersdale, Wilmslow and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Warrington |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Risley, England
Latest outage, problems and issue reports in Risley and nearby locations:
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Rob Wood
(@Footywirerob) reported
from
Warrington, England
@virginmedia Internet gone down in Warrington, any sign of a fix. Got a frantic 12 year old
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Marie Pattison
(@seeninthestreet) reported
from
Manchester, England
For goodness sake @virginmedia you’d think you’d wanna fix this for my vicar who regularly crashes out of a church service and is a bad advert for you to his entire congregation.
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Mia Grace
(@miagracee6) reported
from
Wilmslow, England
Is anyone else’s internet playing up this last half an hour.. virgin media r a pile of **** #virginmedia #wtfisthis #shiteinternet
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Christine C
(@Conuggy) reported
from
Manchester, England
@virginmedia what a **** system updated card details and now have to wait 24 hrs to buy a film FFS!!! Really !!! It 2020 for gods sake!
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Woggy
(@Allenwalkden) reported
from
St Helens, England
@sleepydeeves Yep .@virginmedia broadband and TV down in WA10, it's been flakey for months
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Stew 🏃♂️🐐
(@StewRuns) reported
from
Wigan, England
Dear @virginmedia the wifi out of your router is ****!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia My Account no was 017615801 Area Ref 01 Mavis Cartwright you will see that my account has a cred balance owed to me. Now 3 1/2 months 103 days no refund cheque received, I’m over 73 and need this money. Please Help
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Joniredchops
(@joniredchops) reported
from
Wigan, England
@virginmedia Cancelled yesterday. Was happy at £25 a month. Looks like we're off to Vodafone or Plusnet for £22. Shame really, been a decent service.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia No that’s the problem nobody can tell me!! It’s 103 days since my services were switched off( after my 30days notice) 16th February my services were switched off. I just keep being told that numerous requests have been made to send my refund cheque!
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paul ridgway
(@paulridgway95) reported
from
St Helens, England
@virginmedia Tivo box was on for about 20 mins then shut down and re booted it's self
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Em
(@dizzytix) reported
from
Warrington, England
@virginmedia help. My broadband is constantly intermittent. I never go a day without being cut off on one of my devices. When I try to email from the account it says it’s unavailable. How can I get help
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia Well I can’t say I’m surprised! The other week I was on hold for almost an hour, then was cut off, never actually got through!! Do let me know how you go on.
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Jenny
(@Orko77) reported
from
Manchester, England
So glad my backup unlimited @giffgaff data has expired just in time for @virginmedia to go down. Sod's law. #FirstWorldProblems
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Paul McDermott
(@pauldmcdermott) reported
from
Newton-le-Willows, England
@a_tunstall @virginmedia Cancel the DD and rest assured they will be in touch 👌🏼
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia I sympathise with you, can’t get a straight answer from Virgin Media, You’re just passed from “pillar to Post”getting nowhere! such a Dire Company, Customer Service Non Existant! Anybody thinking of joining them should be aware and stay well away!!
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Steven
(@Smrandall76) reported
from
Salford, England
hi @virginmedia Nice to see as a current customer you want to charge me almost 25% more than a newbie for less stuff. Rubbish that
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia Ring the no you gave me. Passsed on to Krishia. Told me cheque has been requested but doesn’t know why never been sent. Asked me to wait 7days and she will ring me back to see If I have received it. So no further forward!! Such a Dire Company!!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia Well, I’m getting nowhere fast, Twitter reply said they could help, but haven’t. Just gave me a no to text to, which won’t accept texts, and a no to ring that I already had. Rung again to no avail. Can’t answer anything about my overdue refund, disgraceful!!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia That doesn’t explain why you said you could help. I already knew where to ring and told you that I had done that many times, to no avail! I doubt that the matter is in hand and that I will ever get the promised call back,but I will certainly let you know!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia I actually took the option of “Are You Thinking Of Leaving Us” earlier. I was answered quite quickly, but nothing was resolved. I was, as usual transferred to somebody else and then on hold for 10mins. Still nothing resolved with my issue, Good Luck to you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Zack
(@HardCand) reported
@virginmedia Just a reminder: this is all due to a bad installation from one of your engineers. Two subsequent engineers came and found the issue but did not fix it. It's all in the forum thread. HELP. ME.
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Bobby Xennial | DJ BobaFatt
(@BobaFatt) reported
@virginmedia No resolution. Kind of a waste of time tbh. My complaint has now been logged apparently, so it's a case of waiting to see what happens in next few weeks, and whether I will actually get my service activated or whether I've wasted 1/4 of a year / hours on chats / £££ tethering.
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Coombes
(@StaceyCoombes) reported
And I am still waiting on that call @virginmedia 😡 can safely say we will never use their services again as they clearly don’t care about their customers…
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Chirpy Frances
(@chirpyfrances) reported
from
Wakefield, England
Been through 16 mths of lockdown, 3 working from home & hardly a glitch on the broadband. Last 8wks its gone down for several minutes a day between 10am and 1pm. Only on weekdays & its supposed to be a problem with our hub, really? An engineer could find it @virginmedia #shoddy
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Adrian Gillett
(@gillett_adrian) reported
@virginmedia I was told when I moved I could have my package at my new address it fell through my belongings are in a storage facility all I want is help to help my father whilst he's dying I'm paying for a service not receiving and I'm sick of the lies n the runaround
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Zack
(@HardCand) reported
@virginmedia Also stop thinking Im an idiot, that's an automated line that gives the same useless advice for someone in my position then redirects me to the same useless articles online.... I need a real person to look at it, understand, and help!!!!!
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Fergal McGrath
(@FERGALMCGRATH) reported
@virginmedia Till now I've wanted to avoid wasting time making a complaint. Now that I need to, I find there's no way to email Virgin. Can someone supply me with a complaints email address? #virgincomplaints #virginmedia #complaints
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Coombes
(@StaceyCoombes) reported
@virginmedia And I am now on the phone for the 5th time to one of your shocking customer service advisors who clearly do not care about my complaint or are even listening to my experience because all they demanding is money. DISGUSTING. should have stayed with Sky.
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Coombes
(@StaceyCoombes) reported
@virginmedia Yes I know there is a cancellation fee, which I was more then happy to pay when your customer service advisor told me this was one months bill. But then to discover the next time I call that you are actually charging me close to 10x more then this is disgusting.
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Zack
(@HardCand) reported
@virginmedia How about your fix your services ? I filed complaints several times, I filed issues, it goes to deaf ears. Help me or I will have to get legal help because I pay for this package but it's not working and I get no help