Virgin Media

Virgin Media Outage Report in Skelmersdale, Lancashire, England

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The latest reports from users having issues in Skelmersdale come from postal codes WN8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Skelmersdale, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Skelmersdale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Skelmersdale, Lancashire, England 05/01/2025 00:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Skelmersdale, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Skelmersdale, Birkenhead, Leyland, St Helens, Wigan, Prescot, Southport, Leigh and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Phone
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomWarrington Internet
United KingdomSkelmersdale Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Skelmersdale, England

Latest outage, problems and issue reports in Skelmersdale and nearby locations:

  • philtrucker1510 Phillip (@philtrucker1510) reported from Birkenhead, England

    Your customer service is shocking @virginmedia

  • philtrucker1510 Phillip (@philtrucker1510) reported from Birkenhead, England

    @virginmedia any chance sorting out your internet issues in bromborough / Eastham it's a joke told you have sorted out the chip playing up yet loads locally still having problems

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia There’s no known issues. I shouldn’t have to spend 30 mins on hold trying to get through to you to have an issue corrected that hasn’t been done as part of my contract agreement. Shouldn’t you be able to call customers when you have an agent free who can make outgoing calls?

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia The text messaging team that says it aims to respond within 4 hours but hasn’t responded to me since 11am yesterday? Basically I have no option now but to sit on hold in a queue for 30+ mins to fix a problem you’ve created by not upgrading me. Your customer service is awful.

  • JoeHolmes1994 Joe (@JoeHolmes1994) reported from Leigh, England

    @virginmedia are actually have the WORST customer service ever. No wonder they have never won any awards

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia I get the same result hard wired with Ethernet too. It’s not a wifi issue. Also I’m not sure how wifi would decide to ignore an increase in speed and decide to limit itself to the old speed coincidentally. Someone on your end hasn’t enabled the faster speed to my property.

  • Knitswithbeer knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported from Euxton, England

    So, apparently been without all @virginmedia service ahain today, without warning, when Hubbs was supposed to be working from home. No projected resolution until 10pm; WTF am I paying for? Seriously?? 🤬🤬🤬

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Need to cancel my @virginmedia contract as the price is going up but the only way to cancel is by phone, with up to an hour queue time. Brilliant.

  • torisprung Tori Sprung (@torisprung) reported from Liverpool, England

    @SkyHelpTeam We haven’t been booked in. Following some quick and informative enquiries, @virginmedia can install a new service in 3days; yet, a @SkyUK engineer can’t come out to us for over a week? When we pay a monthly small fortune, this all feels like terrible customer service

  • Knitswithbeer knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported from Euxton, England

    @virginmedia Yes, but each deadline came and went with no resolution and the notification by text didn't happen Anyway, there's no point in this conversation any more as there's nothing you can do except make the company look bad with each answer I give

  • DarrenMoggie66 Darren (@DarrenMoggie66) reported from Warrington, England

    @virginmedia how can you put my bill up yet new customers can have the same for £30.00 cheaper ,20 years a valued customer but no incentives to renew my contract

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Nearly a week after signing up to a new contract with @virginmedia they’ve still not upgraded my speed to what we agreed to. Their Twitter support refuses to acknowledge the issue and my complaint hasn’t been picked up yet. I guess they don’t care once a contract is agreed.

  • AntSweeney Unbearable for the foreseeable 🏆 (@AntSweeney) reported from Warrington, England

    @ThirdUncle2 @virginmedia That's mental, the options for the departments don't make sense either. To change your package, moving home or thinking of leaving us press 4.I press 4,how can I help you, thinking of leaving you, we can't do that here we will have to transfer you to another department.**** off

  • Nicole_Baker NicoleMichelleBaker (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia No, I have one. The complaint referenced twice in this thread. One complaint....zero call backs!!!

  • Knitswithbeer knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported from Euxton, England

    @virginmedia We've logged a complaint There was an outage planned for all day Tuesday due to issues in our area. The outage lasted THREE days Piss poor service and no contact to warn us about the extension Am monitoring now as lost trust and confidence You may lose a longstanding customer

  • XCharlotteJadeX CharlotteJadeDuffy❀ (@XCharlotteJadeX) reported from Warrington, England

    @virginmedia please can someone help me cancel my contract, I move house in a few weeks and have been trying to get through to you many different ways with no luck for over a month now, I need to sort this ASAP, thanks

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia You are the worse Internet provider in the PR postcode what has happened 4weeks now intermittent service its like flip a coin to see if the Internet is working. And the lies about adjusting my bill has never happened time to say goodbye.

  • joanreece jo m b (@joanreece) reported from Liverpool, England

    @virginmedia why is your internet so rubbish? We get a bit of rain and wind and the whole TV goes off with no connectivity its woeful. We have sat here for a few hours now with no tv at all and were paying £49 a month for wifi that doesnt work!!!

  • jm_donnelly James Donnelly (@jm_donnelly) reported from Birkenhead, England

    Not just me then? Twitter tells me everything I need to know @virginmedia your broadband is unreliable, has been unreliable for weeks & I feel like i’m wasting money. No this isn’t an isolated issue you just need to pull your finger out & stop ruining my evenings its 2020 ffs!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia Hey @virginmedia , can we arrange you to call people back rather than sitting in a queue listening to terrible music and running up mobile bill costs?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • chantelle_ukccf Chantelle Newton (@chantelle_ukccf) reported

    @virginmedia letter today informing me of £144 A YEAR price rise yet you are discontinuing out of home wifi. Not only that, from April 2024 price rises are RPI rate PLUS 3.9%?! Nope! Bye bye from this loyal customer!

  • lordofanywhere ethel novocaine 🏳️‍🌈 (@lordofanywhere) reported

    @Lshire_Laird @Langvout14 @virginmedia They never do what they say they’ve done. They’ve made an error with my contract and it took me 3 months to fix it, and I’m not yet sure it is completely fixed.

  • Poles72 MartyFGC (@Poles72) reported

    @virginmedia By virtual tech who was great customer services less so

  • terribleuse Zebedee Springs (@terribleuse) reported

    @virginmedia @virginmedia sigh. I’ve tried the webchat. On the very few times I can get a response, you won’t help because I’m not a customer and don’t have an account number. You promised me a response by yesterday. This hasn’t happened. What can you offer next please?

  • LouisFl_ Louis Fletcher (@LouisFl_) reported

    @virginmedia should be very ashamed of some of your call reps, when dealing with customers. & trying to keep them very poor standards. Dealing with queries worst experience.

  • niallthomas Niall Thomas (@niallthomas) reported

    @virginmedia any issues in Dublin 7? No service at the moment

  • forester101 Paul Hampton (@forester101) reported

    @virginmedia no customer care whatsoever. No service. Do not use

  • AaronZahl Aaron (@AaronZahl) reported

    @virginmedia Please explain why it takes months to get a refund? My friend who is with community fibre received a similar refund for a similar issue in just few hours.

  • Lshire_Laird The Lanarkshire Laird (@Lshire_Laird) reported

    @virginmedia I’ve been told it’s been ordered today but I have now written confirmation from them yet. The 2 previous people said an email confirmation would follow but never did so I’ve basically been sitting in every day waiting. I am now furious in case you haven’t guessed.

  • racheymc89 Rachel (@racheymc89) reported

    @virginmedia Hi, yes the page states there is currently issues being worked on. However I’d like to know whether this is planned work or a fault. It seems we’re experiencing this at least twice a week atm.