Virgin Media Outage Report in Skelmersdale, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Skelmersdale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Skelmersdale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Skelmersdale, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Leyland, St Helens, Liverpool, Southport, Wigan, Warrington, Prescot, Birkenhead, Leigh, Upholland, Roby, Aintree Village, Wallasey, Ormskirk and Newton-le-Willows.
| City | Problem Type | Report Time |
|---|---|---|
 Leyland |
Internet | |
| St Helens |
TV | |
| Liverpool |
Internet | |
| St Helens |
TV | |
| Liverpool |
Internet | |
| St Helens |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Skelmersdale, England
Latest outage, problems and issue reports in Skelmersdale and nearby locations:
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia No, the picture still looks like I’m watching TV on a cheese grater. Looking at a few threads on your forum this isn’t a new issue either, customers have been experiencing this for well over a year. How’s about I stop paying for the TV part of the package until it’s sorted??
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia You are not listening. I understand it fluctuates. What I mean is why have I had an acceptable 300meg signal for 11 months & now it’s dropped to below half that? 4 phone calls & two technician visits can’t sort it???? I want what I had!
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Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
@virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Ok. Thanks for this suggestion. I have posted something on the ‘Community Forum’, but you’re my service provider. Why can’t you sort out my Broadband speed issue? I’m paying for something I’m not receiving. #baffled #gettingannoyednow
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emma2511
(@emmawinstanley1) reported
from
Aspull, England
@virginmedia finding it very difficult to get through to someone to discuss technical support please help
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia TV/Broadband issues again! WN2
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Julie Lawson
(@Juliefundraiser) reported
from
Seaforth, England
Well done @virginmedia customer service at its worse. Rang to get help to open ports to get RING bell/video working argumentative staff parting shot pay us £20 and £5 per month we’ll sort your problem. You are a joke
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Sigh. Yet another @virginmedia broadband issue where it’s gone down. Again. Feels like this is a monthly thing now.
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Matt Allen 🔶
(@mallen_87) reported
from
Horwich, England
@virginmedia I would like to cancel my services with you. When I go online to do this I’m directed to call in. When I call in the IVR directs me online. Can you help?
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I had a problem a few weeks back and couldn’t get through to you because of the queues, I expect it’s the same now. I should learn my lesson and move to another provider I think.
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Morning. If you’re still here for me, Broadband speed still only (max) 120mbs. Still paying for 350mbs & I’ve factory reset my hub twice. Can you help please? Thanks.
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Angela Waterhouse
(@AngWaterhouse) reported
from
Euxton, England
@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
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Mackie 🇪🇺🌹☘️🇸🇱
(@Shinpad11) reported
from
Wigan, England
@virginmedia yet another day blighted with intermittent connection. What on earth is happening with your broadband service? Woeful. #Wigan
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Jo Mclaughlin
(@josie_allan) reported
from
Horwich, England
I’m not sure how we could overcome WIFI access but surely there is a way that friendly bods @SkyUK @virginmedia could support to stop children missing out on remote teaching - digital poverty sucks
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Joe
(@JoeHolmes1994) reported
from
Leigh, England
@virginmedia I need to cancel a engineer appointment for Wednesday. I’ve already been on the phone 40 minutes and I’m not waiting any longer especially after being told ‘we’ll prioritise you’. Please cancel it otherwise it’s a pointless trip for your engineer
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia Nope, no outages. It’s been the same for days now. As I say, it seems a common issue with your customers and has been for well over a year
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Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia Ggod Afternoon I have been unable to contact you, having problems with the TiVo box all other equipment is working, the screen is pixelating not getters picture properly, done everything how can I get in touch using on line chat ?
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia It just says it looks like I can’t get on the internet and it recommends an engineer to come out. On the FOURTH OF JANUARY. During a pandemic when I’m working from home. I left @virginmedia because your service kept dropping, some things never change.
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Peter Rawcliffe
(@peter0raw) reported
from
Seaforth, England
@virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Babs O'Shea
(@Barbaraoshea7) reported
@virginmedia If anyone thinking of going with this company, don’t bother. 8,weeks it’s taken them to sort out my home move and still not installed my services. Appalling customer service having been a customer for years. Most incompetent company I’ve ever dealt with 😡😡😡
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*KirkbyRedScouser⭐️⭐️⭐️⭐️⭐️⭐️
(@KirkbyScouser) reported
@virginmedia Do you know how many times I’ve had to “test” the wifi signal Etc? This method has been done time and time again, yes it’s a quick fix but few days pass and hey presto back to smoke signals and carry pigeon wifi… I want reimbursing for the days lost due to wifi dropping out!
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James Kimbley
(@JimboKimbo) reported
@virginmedia Please give me the Postal address for complaints, as Virgin is required to inform @Ofcom about these and if they receive enough the regulator will issue Virgin with a fine.
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Martin Stiff
(@martinstiff) reported
@virginmedia Hi. Are you having trouble with some of your blueyonder email accounts? My wife hasn't been able to log into hers (on phone, desktop or even through your website on webmail) since last night. Password & details are all correct. Mine seems fine however. Any ideas?
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Dharmit
(@Dharmit66) reported
@virginmedia So I can waste more time chasing and getting cut off? Is it not possible for an agent to call me about my complaint?
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Tee Dog
(@teedog1982) reported
@virginmedia hi there, broadband down here at postal address D13NY02, is there a known issue in the area and if so do you know the time it will be rectified by?
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BruhMomentum
(@BruhMom84424981) reported
@virginmedia why on earth did your services in my area just go down at 8:40am??? This has happened far too many times.. I've never received such disgusting and inconsistent service from any other company ever.
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DAtwal
(@DalSinghAtwal) reported
@virginmedia I told you I received no callbacks from managers as promised. As for delays in the area, so your logistics partners have issues and we have to deal with it by taking days off work and no shows?! As well as that we were asked to call them and you can’t speak to a human!
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Stuart Bower
(@quantumofsoul) reported
@virginmedia @emmerrr_triciaa I can’t even call 789 because ‘my calls aren’t currently being connected’ Help!
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Andy Borrie
(@AndyBorrie) reported
@virginmedia How do you get a complaint ref number!! I have complained in writing via snail mail so I will work from there. I just wanted to share widely how bad your customer service systems are.