Virgin Media Outage Report in Skelmersdale, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Skelmersdale come from postal codes WN8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Skelmersdale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Skelmersdale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Skelmersdale, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wallasey, Warrington, Wigan, Leyland, Skelmersdale, Prescot, Birkenhead and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Liverpool |
Wi-fi | |
| St Helens |
TV | |
| Liverpool |
Wi-fi | |
| Wallasey |
TV | |
| Warrington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Skelmersdale, England
Latest outage, problems and issue reports in Skelmersdale and nearby locations:
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Whittle
(@Paulwhittle8) reported
from
Birkenhead, England
@virginmedia I've tried many times. You're customer service is appalling. Nothing ever improves. So no there isn't anything you can help with AR.
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Mike Leigh
(@mikeleighwigan) reported
from
Wigan, England
@virginmedia And believe me after 10 year service never missing a bill and taking every service I will not be back after this. Not my fault you cannot supply a service so why there is no compromise? Disappointed
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Jack Concannon
(@concan93) reported
from
Haydock, England
@virginmedia I have recently moved house the new house has 2 virgin wall sockets one downstairs one up, plugged in down stairs we get 500mbps but we want the hub upstairs so we plugged it into the upstairs wall socket everything is live but now only get 50mbps? Any fix to this?
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Tricia Gill
(@trishy_wishy88) reported
from
Birkenhead, England
@virginmedia I’ve had an issue with my phone since February this year…I’ve sent it to you twice for repair and followed the online troubleshooting more times than I can remember but I’m still facing the same issue.
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia any more movies/box sets from you as we don’t have the latest TiVo box to support them OR we transfer WiFi suppliers from EE to Virgin!! The word ‘blackmail’ springs to mind!! In the meantime the engineer is going to return with a replacement like for like TiVo box -
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia Hi - after holding for 25+ mins I spoke with an individual who arranged for an engineer to call the next day which was excellent. Unfortunately it transpired that we were not eligible for a new upgraded box because you did not support our WiFi which means we either don’t purchase
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DUMBO
(@DumboFi) reported
from
Golborne, England
@virginmedia any chance of a new remote your website is broke and your call centres hang up very rude
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia Would love it if they could come out and fix it, last visit did the best he could but I wonder do BT have better equipment?
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Ya Ma's Athletic ⭐️⭐️⭐️⭐️⭐️⭐️
(@philroue10) reported
from
St Helens, England
@O2 network is shocking now u have merged the @virginmedia anyone else havin the same issues can connect calls , internet slow as Car with 1 wheel if any at all. Utter shite
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia movies we recently purchased. It’s important to note that we don’t have any WiFi connection issues with Netflix etc.
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia Thanks for your response. We tried on numerous occasions to get it back last night and on the occasions it did kick in it would stall again part way through so we would have to start the process all over again. We closed down the TiVo box to reboot but this
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Shaun Glover
(@shaunyg1985) reported
from
Warrington, England
@virginmedia @O2 Poor timing this announcement seeing as my broadband seems to be down! Northwest England..
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
WFH really would be so much easier if @virginmedia internet didn’t just bomb out!! Literally so fed up with the poor service, and issues never being resolved, even complained and never received a phone call although they told us they phoned 😡😡
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Toby Varsanyi
(@tvarsanyi) reported
from
Bryn, England
@virginmedia after 15 years loyal custom I decide to cancel my contract because I am moving home and you charge me £50 in cancellation charges. Classy. I won’t be using you again.
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia Can they help do you think?
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🌸🐾originalkitten 🐾🌸
(@originalkitten) reported
from
Birkenhead, England
@virginmedia I’ve just rung up agai every single time I tell my problem, they tell mr they will put me through to the right team. The right team answers & immediately hangs up. Just done the text thing and someone called me. I say hello & they hang up. I’m getting sick of it.
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TonyD
(@tonydavo22) reported
from
Liverpool, England
@virginmedia absoulute joke.. c Worst customer service
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia didn’t resolve it. The error codes seem like delaying tactics as each time it would tell us it was something else that was the problem. Even when we did get to watch some of the episode it was stuttering at regular intervals. The same also applies to the two
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🌸🐾originalkitten 🐾🌸
(@originalkitten) reported
from
Birkenhead, England
@virginmedia I’ll pass. Virgin can write to me then if they want me. I’m not sitting on a phone for an hour, being passed from pillar to post, not being able to hear cause of awful connection and background noise. Having to repeat myself over and over is not how I wish to spend my day.
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia I need a wifi booster for my house, when am I able to get one? Says you’re not taking registrations anymore! The signal in my study is not the best and I need it to work from home
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hillary Clinton was RIGHT / #BLM / #NHS 💙
(@JournoScribbler) reported
@RevRichardColes Yes. You must be a Virgin Media customer too.
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Eureka
(@Jiraiyr) reported
@virginmedia you’re not getting your money this month, utter ****
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Stuart
(@ItsSK1998) reported
@virginmedia Care to explain why your broadband is utter dogwater, disconnects every device in my entire household from the wifi every day? So glad i am switching to BT, VirginMedia is the most unreliable garbage ive come across
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Martin Doverty
(@MartinDoverty) reported
@virginmedia I am not a VirginMedia customer. One of your customers used my email address to sign up (I can see they've tried to change to a new email but never verified). Hence I can currently log in to the VirginMedia site and see their account. Also receive monthly bills by email etc.
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ghost - listening to spotify
(@synacto) reported
@wilburs_beanie a service provider like bt, virgin media etc.
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Jamesy
(@derealrafael) reported
@virginmedia On phone for an hour with customer service then cut off. Bill raised by £20 per month with no warning. Called this morning and spent 5 minutes on option choice then message says you are now closed. Joke service, absolute joke.
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Gary McEwan
(@GaryMMcEwan) reported
@virginmedia Unfortunately not no. I've been promised 3 or 4 call backs and still waiting. Not a good experience for a new customer so far.
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dawnduffy
(@dawnduffy) reported
@virginmedia 3 out of the last 4 Sunday nights we have lost our internet. Reset this time and it is still not coming back on (flashing green lights). Service status says no issues but when I run the test it says there is a known issue.
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Rhian Old
(@RhiDee88) reported
@virginmedia despite being reassured when I called AGAIN in the week to chase my complaint, we’ve been cut off. Both key workers working from home, disgraceful. You can keep to that SLA but not your own complaint resolution SLA?
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Jodie
(@kerslake22) reported
@virginmedia I will be making a complaint but I need to wait and see if they actually turn up on the 23rd and 25th first as this is the third set of dates given for installation that I have had to ring to get ... no one contacts me to say they are cancelled just wait in for nothing