Virgin Media Outage Report in Tarleton, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tarleton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tarleton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Tarleton, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Preston, Blackpool, Skelmersdale, Chorley, Southport and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
Phone | |
| Preston |
TV | |
| Blackpool |
Wi-fi | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tarleton, England
Latest outage, problems and issue reports in Tarleton and nearby locations:
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Dan Ashurst
(@danashurst) reported
from
Wigan, England
@Scott_Helme Damn. That upload is faster then what @virginmedia give me on my cable line!
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Will Stephen Lynes
(@Welsh_Will70) reported
from
Blackpool, England
@AtticusAlpha @virginmedia We have now been on hold for over 60 mins in total with @virginmedia ......all i can say is Wow!!! Maybe a re think needed after this on who we use as our imternet provider!! Iv no words that can actualy comment....apart from ermmm shit!! Oh and we have hung up!!
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Philip Dent 🇪🇺
(@prdent73) reported
from
Euxton, England
Noooo!!! The virgin media wifi is down. We might have to start talking to each other..
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Lynne Webster
(@lynneglenn13) reported
from
South Shore, England
@virginmedia I suggest this call is listened to as if this is the Calibre of customer service agents then Richard Branson really needs to know. I will not let this drop 😡😡
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Lynne Webster
(@lynneglenn13) reported
from
South Shore, England
1. Fuming @virginmedia . Disgusting customer service today when my husband called to report a fault. Our disabled son has no access to his virgin box for watching Netflix. Asked for an engineer. “We don’t do that you will have to pay”.
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𝕾𝖙𝖊
(@ResidentStevil7) reported
from
Hindley, England
@virginmedia keep ringing me on a daily basis! Sometimes I can’t answer and they leave a long, silent voicemail! When I do answer, they put the phone down on me! I know it’s Virgin because if I try to ring back I get a recorded msg saying they’ll try again soon!
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Lynne Webster
(@lynneglenn13) reported
from
South Shore, England
2.agent spoke over my husband constantly. 3.He refused to get a supervisor. 4.Agent stated” I don’t mind loosing my job over this call so I suggest you complain to Richard Branson “!! 5. Agent rude, condescending and arrogant @virginmedia
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Lynne Webster
(@lynneglenn13) reported
from
South Shore, England
Filled in customer complaint form and advised at 3:00pm we would get a call-back. It’s now 21:00 and still waiting. Never ever experienced such appalling customer service. If you are interested @virginmedia we have agents name.
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DV
(@MrVestibule) reported
from
Preston, England
Hey @virginmedia my internet speed has dropped massively over Christmas and is still poor. I get that people are probably using more bandwidth but this is unacceptable - I’m paying for 200mb & getting 10. I’ve done all the tests and resets with no joy 😤. #virginmedia #broadband
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⚽
(@basher5000) reported
from
Standish, England
@virginmedia Hi the app says service is fine but when using text message constantly says not delivered but I only realise when I go back in later ... I think it’s poor signal in my home because I go outside it works ....
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⚽
(@basher5000) reported
from
Standish, England
@virginmedia sat here with at home with no mobile service but when I use the app it says I’m getting 3G & 4G 👌🏻
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Sammi T
(@Sammi__T) reported
from
Wigan, England
@virginmedia how can I report a landline fault, tried 150 (not working) tried the contact us message link YOU advertise (not working) community forum (no response) over 48 hours with a fault that cant be reported - one way to make your stats look good #donotacceptresponsibility
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Danielle Hickey
(@McGovernDanDan) reported
from
Penwortham, England
@virginmedia The worker who was in charge told me the complaint would go to him so basically it was a waste of time. I have complained but I’m not confident in your processes 😡
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Tina Lawrenson
(@TinaLawrenson) reported
from
Chorley, England
@virginmedia Have done each time wasting an hour of my time with no resolving .. not meaning to be harsh but not used to poor service wasted six hours already when you add up wasted hours
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia Yes problem in the pr7 area all bloody day.
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Lisa Patel
(@Lisa_P117) reported
from
Horwich, England
@virginmedia starting to get sick of the rubbish service... first off my internet and now for the last week my TV doesn’t connect!
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annbenedict
(@annbenedict9) reported
from
Brinscall, England
@virginmedia surgery phone line keeps cutting out on patients- national issue I am told
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Tina Lawrenson
(@TinaLawrenson) reported
from
Chorley, England
@virginmedia 6/12 later we still haven’t despite phone calls and false assurances we still have not got number back contacted vm whom basically said it’s my problem and here’s the number to call no help .... it’s beyond disappointing
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Dan Ashurst
(@danashurst) reported
from
Wigan, England
@virginmedia Whoops. Maybe I should have clarified...My connection is fine, it's your packages that need to change to give more upload capacity to customers. P.s you guys deliver a solid service to me, and have done for years.
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Mandy 🐩🐾🐕🐾🐶🐾🦅
(@mands4walkies) reported
from
Southport, England
@virginmedia Please note @Ofcom that @virginmedia has been down across south west London for 48 hours due to a 3rd party digging up a cable. Virgin Media’s network resilience; disaster recovery; and customer comm’s are inadequate.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mrs McG
(@themrsdmg) reported
@virginmedia It keeps pixilating, over several different channels. HDMI cable was replaced on the last engineer visit, and he retuned something to fix it but it has started to happen again, over various channels.
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Julie
(@Punkygirl1968) reported
@virginmedia An area fault I think. But she keeps being told its fixed and the landline still isnt working. 3 technicians have turned up and said it will be working and it isnt. If she has a fall she cannot use her Careline service
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Twofooted
(@TTQTKK7) reported
@virginmedia is it just coincidence that since you started charging more the service has gotten worse. Been using your website and gone through the call centre twice now and we have intermittent connectivity at best for last few weeks.
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JohnnyUtah
(@Johnny_Utah2000) reported
@virginmedia Hi, I've called the automated service line and it didn't mention any area issues. The virgin media page ran a test on my hub, recommended I turn it off and check the cable connections, and then when it wasn't resolved, book an appointment with an engineer. Which I have.
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Del Forde
(@del_forde) reported
@virginmedia No, I’ve raised a complaint. The team as you call them just love to constantly lie about the the date or cut the call off. The service I’ve received from Virgin has been a complete joke. How can it take over 3 months for installation
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Mrs McG
(@themrsdmg) reported
@virginmedia Thanks for the reply. Of course, but to not even have an update after over an hour of waiting is rather poor. Tried again this morning, another hour of waiting to get connected, only for it to freeze as soon as it does! So frustrating!!!
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Mark
(@calder82) reported
@virginmedia Why do others get a link to a chat to discuss and resolve? No new complaint was opened until was confirmed the other was ‘missing’. The new complaint got closed immediately.
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Graham Beeke
(@graham_beeke) reported
@virginmedia That was the price after talking to them, even broadband alone couldn’t match price of a bundle of a new customer. Such a bad practice now leaving me with a bad experience of Virgin after all these years. Crazy thing is I can come back in 60 days as a new customer 🤯
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DilekEren
(@Dilenk_Eren) reported
@virginmedia It covers 8th March-6th April. Also, really confusing things happens. The direct debit payment for £69 was declined by my bank, barclays. Now I don’t have boardband connection because of payment issue. Additionally, I received an email from your resolvement team…
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Connor
(@Connornet) reported
I’ve hated every moment being on @virginmedia for the past month or two. I called the cancellation team and she claimed she had issues with her system so will call back in 30 min. As she went to hang up she changed that to an hour. I’m now over an hour and no call. Let me go!