Virgin Media Outage Report in Hindley, Borough of Wigan, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hindley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hindley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Hindley, Borough of Wigan, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Timperley, Wigan, Bolton, Chorley, Leyland, Warrington, St Helens, Widnes, Skelmersdale, Salford, Prescot, Sale and Bury.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Total Blackout | |
| Wigan |
Wi-fi | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hindley, England
Latest outage, problems and issue reports in Hindley and nearby locations:
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kevin.james
(@pillbo01) reported
from
Bolton, England
I have virgin media but they don’t have a Customer service that you can speak to. Or email I’ve had a problem for over a month since an engineer messed about in the box in the street. Picture on tv keeps pixilated.
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia I also don’t need to monitor the quality of my broadband, I already know it’s awful. I don’t understand how that would help.
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia Will they help if the Wi-Fi is working at the time I call? Because my issue is that when it is working, your advisors consider their work done despite telling them that it usually doesn’t last. And invariable, it doesn’t.
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia I was also promised a call back from a manager within 24 hours on a phone call on Friday afternoon. I did not receive this phone call. This is absolutely disgusting and I expect something to be done. I rely on your service for my income as I work from home. (2/3)
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia Have you just stopped responding now? Having some system issues?
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
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Gemma ≅
(@SimpaticoGem) reported
from
Walkden, England
Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SIGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia It works intermittently. When I speak to an advisor they fix the issue at that moment. Then, the next day it’ll cut out again and the process repeats. It was working when the engineer left, but it didn’t last 24 hours. Intermittent isn’t good enough. I rely on you for work.
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kevin.james
(@pillbo01) reported
from
Bolton, England
@virginmedia No as you person on 150 said you do not have a customer service that I could talk too. Your engineer said it was a fault at the box in street so I don’t know when it is fixed. But it’s not improve in the last month
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Sandy Lindsay MBE 🐝
(@SandyLindsay) reported
from
Sale, England
Have @virginmedia gone down in South Manchester??? Been kicked off the wifi!
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia I have phoned you at least 10 times this week. I’ve had a visit from a technician. My Wi-Fi still doesn’t work. I rang up AGAIN in the last half an hour, after waiting for 30 mins to speak to someone, they said they had ‘system issues’ and hung up on me. (1/3)
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
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kevin.james
(@pillbo01) reported
from
Bolton, England
@virginmedia That number is a automated response not a customer service agent and an utter waste of time
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia It’s everything connected via Wi-Fi. I don’t have the connect app. I check for service status on your website and it usually says there isn’t an issue, but that doesn’t reflect my service.
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Christopher Fox
(@ChrisFoxRacing) reported
from
Bolton, England
@virginmedia Already reported the broadband issues, and it's an issue where estimated fix times keep getting pushed back. With regards to mobile issues, this has been around the same length of time. The only way I've been able to get any connection at all is by switching to 3G
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Bootle Bucks
(@BootleFCBucks) reported
from
Liverpool, England
@JamesSymes8 Virgin Media. It keeps going really bad.
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia You’re not understanding. I do contact when the issue is happening, your advisor then fixes it, but it then happens again within 24 hours. I need a ‘once and for all’ fix. Not this whack a mole approach you’ve had so far.
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anna Andrews
(@AnnaAnd91930977) reported
@virginmedia Yeah I did and every time it goes past the deadline another few hours are added. What is the actual fix time please, SW4?
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Paul Sheridan
(@PaulSheridan20) reported
@virginmedia I am on the verge of cancelling my service
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Stuart
(@stuboy2) reported
@virginmedia hi - in SW9 area, no broadband for THREE days due to “damage to cables” - main status page constantly changes fix time and not helping in slightest, virgin customer services oblivious and utterly useless, need to know when it will be sorted - pls help 😐🔫
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James
(@jibhibcrm) reported
@virginmedia So no fault number then? Reference number, whatever you call it. How can I be certain you’re even working on the issue right now when you just won’t provide any useful information?
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@TheReckoning
(@TheReckoningC19) reported
@virginmedia How do you cancel if there is no human way to speak to anyone and the message service is crap. Been 1hr at least trying to get this resolved via message link and no one came back to cancel. It’s a real joke that you send emails but there is no way on earth I can cancel online.
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Chris 🏳️🌈
(@strutcakes) reported
@virginmedia @Lechamp24131474 I just want honesty. If you had said yesterday that the outage would be up to 48hrs I could’ve tried to sort out an alternative. Instead you keep giving times later in the day that it’ll be fixed, only for it not to happen. You’re now saying 7pm this eve. It seems very doubtful.
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Jess Mascilo
(@JessLMas) reported
So glad the YouTube Stream is now working my stream from the virgin media app was awful
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Paul Sheridan
(@PaulSheridan20) reported
@virginmedia 3) new equipment! This is ridiculous! Why should I wait another week with poor internet because Virgin computer systems ‘say no’?!!
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Derek Hawes
(@Derekhawes) reported
@virginmedia Deal with the bloody problem then....im sick to bloody death of the same friggin answers from virgin....ive done everything asked of me and still have problems.....
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Will
(@JesterinBlack) reported
@virginmedia It states that the refund is only issued if services are unavailable for 48hrs AFTER clicking to report an outage; I'm pretty sure this isn't what the automated process set out of the regulator is...