Virgin Media Outage Report in Hindley, Borough of Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hindley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hindley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 29: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Hindley, Borough of Wigan, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Salford, Bolton, Sale, Bury, St Helens, Warrington, Altrincham, Leyland, Widnes, Skelmersdale, Prescot and Irlam.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Salford |
Wi-fi | |
| Bolton |
TV | |
| Wigan |
Internet | |
| Bolton |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hindley, England
Latest outage, problems and issue reports in Hindley and nearby locations:
-
Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia hi can you help me sign in been trying to contact customer services for over 2 hrs tonight
-
Tracey Brooks
(@textmaniaa) reported
from
Bolton, England
@virginmedia what's the point in sending a letter stating if yr service hasn't resumed by 5pm ring this number. When they shut at 5pm. Poor service again from virgin media. Nearly 8pm and still no tele or broadband. What a joke of a company.
-
Allen Smith
(@allensmith566) reported
from
Bolton, England
@virginmedia Engineer came and replaced my box. Excellent service and I am a happy customer 👍
-
Graham Edgington
(@GrahamEdgington) reported
from
Bolton, England
@virginmedia receive a final account for £63 and that would be the end of things. The final account never arrived however the outstanding account has been passed to BPOB collections who bumped it up to £269.96. I have paid the account off, so sincerely hope that Mr Branson 1/3
-
John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia As per usual there’ll be no problems in the area, I’ll get told to unplug the box, then you’ll book an engineer for about 5days time, meanwhile the problem magically disappears #badservice
-
Neil
(@spuddy1878) reported
from
Liverpool, England
@virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.
-
Rian Murray
(@rian951) reported
from
Westhoughton, England
@virginmedia Well unless you can help with a booster - customer services wanted £360 for an EE one! Most other providers offer WiFi Calling!
-
jake howarth
(@jakehowarthhh) reported
from
Salford, England
@virginmedia worst customer service I’ve ever received on hold for 20 minutes to then receive the news il be without WiFi for 24 hours and there’s nothing which can be done. Worst customer service going
-
Shaun
(@shaunbentley) reported
from
Atherton, England
@virginmedia Trip haziest outside my house cables running to next door which were supposed to be temporary, unstable service, rattling router, some of these issues have been resolved. Others haven’t. I’ve asked for final response but no one will talk to me about this.
-
Graham Edgington
(@GrahamEdgington) reported
from
Bolton, England
@virginmedia My Mother in law recently went into care with the late stages of Alzheimers and as power of attorney of her affairs I have tried to cancel her phone contract however your customers service did not want to know. They marked the file closed and said I would 1/3
-
Alison Hesketh-Holt
(@Alison_hh) reported
from
Leyland, England
Absoloutley disgusted with @virginmedia been on hold for 2 hours - I'm an existing customer and one agent has hung on me!!! I want to discuss my existing contract with them. How the hell are you supposed to speak to the complaints department or a manager in charge!
-
Alan_MPS
(@AlanStockton11) reported
from
Salford, England
@virginmedia think you need to understand your customers are your business shocking speaking to your so called customer service team today didn’t care that my service has not worked now for a month, after a so called engineer was in my home for 5 mins saying all working 😢
-
JoelJelen
(@JoelLJelen) reported
from
Liverpool, England
@virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.
-
Shaun
(@shaunbentley) reported
from
Salford, England
@virginmedia just spoke to, hands down, the rudest child I’ve ever spoke to. Morgan in the cancellations department. Seriously he was lucky we weren’t face to face. Little brat.
-
Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia Hi it’s media service I cannot set up an account please help
-
richard caines
(@rick300) reported
from
Leyland, England
U know it’s bad when the internet on ur phone works better than @virginmedia internet been off now for over 5 hours in leyland
-
Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
-
Jon Samuel
(@djleumas) reported
from
Sale, England
@virginmedia That never happened. Just received an email stating that my online form had been received and it wa with the resolutions team. Apparently my complaint was never received as it doesn’t show on my account, yet I have email confirmation it was, although no contact from resolutions
-
Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
Aaaaand @virginmedia broadband is down again. Useless.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
steven shirley
(@shirleysteven) reported
@virginmedia Yes all devices, I check the connection via the website and it says there's a problem check back in 23 hours.. but then after 15 mins it comes back. But is happening sporadically throughout the day
-
John M
(@GreyingGeekJohn) reported
@virginmedia hi - I have Netflix as part of my contracted service with virgin media. But I’ve had a message saying that my account is paused what do I need to do?
-
Ian J
(@IanJ21289455) reported
@Bunkerkid @virginmedia Virginmedia very poor for me.
-
COLE'S WORLD
(@joshcole49) reported
I want all my followers who are considering going with @virginmedia to stop! I just spent 3 hours plus trying to get a problem sorted. Worst customer service ever! Run a mile! No fibre is worth this ****!
-
Chris Lepkowski
(@chrislepkowski) reported
@virginmedia And again. Same time, same problem. This is rubbish. Five time now. Always when it's hot, always same time of day
-
Michelle Burrows
(@shellyburrows77) reported
@virginmedia please can you tell me why I have raised a tech ticket on the 14th July and still had no support I’m promised 2 weeks to sort out and still waiting for you to tell me why I cannot get into my emails I have had for years!
-
KMac
(@macnelliebus) reported
@virginmedia Cancelled via 150. WhatsApp agent finally accepted I want to cancel. Awful awful process. 16 years a customer and just a dreadful experience all round.
-
Callum Duckers
(@CallumDuckers) reported
@virginmedia I’m yet to hear anything back on my complaint raised with your colleagues on Monday. Why is this? For context, this is for charging me £45/month without any generated bill on where 2/3 people I spoke to had no idea what the charge was either.
-
Everyones Buck!
(@BrisonSharon) reported
@virginmedia And beyond belief that I have to keep tweeting messages to get a) a response if I’m lucky and b) a vague answer with no help!!!
-
Mike Dawson
(@miked53) reported
Hey @virginmedia second night in a row my broadband has been down at this time of the day. Not happy at all. Looking forward to a discount on my bill.