Virgin Media

Virgin Media Outage Report in Southport, Sefton, England

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The latest reports from users having issues in Southport come from postal codes PR8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southport, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southport, Sefton, England 09/26/2025 23:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southport, Sefton, England

The most recent Virgin Media outage reports came from the following cities: Bretherton, Skelmersdale, Southport and Blackpool.

Loading map, please wait...
City Problem Type Report Time
United KingdomBretherton Wi-fi
United KingdomSkelmersdale Internet
United KingdomSouthport Internet
United KingdomSkelmersdale Internet
United KingdomBlackpool TV
United KingdomBlackpool TV

Community Discussion

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Virgin Media Issues Reports Near Southport, England

Latest outage, problems and issue reports in Southport and nearby locations:

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @virginmedia After waiting over an hour to speak to customer service for over an hour they did nothing so I would imagine you will be about as much help. Thanks

  • Mick_Rogers mick rogers (@Mick_Rogers) reported from South Shore, England

    @virginmedia no online help, call centre not answering? Done everything it states on your website and automated call. WiFi signal still dropping out!!!!!! Give us a clue???

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @virginmedia What time do your customer service phone lines close?

  • Summer26948229 Summer (@Summer26948229) reported from South Shore, England

    @virginmedia Rubbish customer service and daylight robbery on their fibre broadband....so glad I'm out of my contract. I will be leaving as soon as I find a better deal ...

  • croupier1970 Trying To Carpe Diem (@croupier1970) reported from Blackpool, England

    @virginmedia @lucyrobinson3 The link is not working!!! It says you're doing work!!!

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @1Sharpy7 @virginmedia @virginmedia are awful aren’t they Nick? The term customer service should be updated to awful customer service!!

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @1Sharpy7 @virginmedia I’ve just been on hold for 90 mins and hung up. Was going to upgrade my speed but might leave. They are so poor at dealing with customers it’s frightening.

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @virginmedia I was offered a price to increase my broadband price by the sales team last week, have just called and been told it’s now double. Now been put through to customer service who can do the deal, on hold forever and it’s was sales who initially offered the price. What’s going on?

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @virginmedia How come I can get through to your sales dept in 5 mins but still not through to support team after 45 mins? Is it that you have so many issues or don’t bother enough to staff appropriately? #justasking #customerservice

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia 3rd time this week internet has gone down. Possibly the worst provider in the country

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia Okay let me start from the beginning and just read everything I say and then give me a solution. I tried watching on my Mac last night. It kept telling me to register my device so I did. And now it’s saying there’s max devices registered and won’t let me watch anything

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia your internet service is a ******* shambles. How do I contact someone to make an official complaint about the service I receive. Which is non existent for most of the week?

  • whitealbo martin (@whitealbo) reported from Southport, England

    @virginmedia I emailed you a few days ago regarding an issue I have,I've not had any reply yet and I'm getting only half the service I signed up and am paying for.

  • Summer26948229 Summer (@Summer26948229) reported from Blackpool, England

    @virginmedia Reduce your prices ...and improve your customer service

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia The cookies are always active. As I said I didn’t close the browser I just refreshed the page. So now 5 slots are taken by my MacBook. But it won’t allow me to watch on my MacBook so what can you do to help me?

  • AliTaylorGolf Ali Taylor (@AliTaylorGolf) reported from South Shore, England

    Hi @virginmedia I’ve been on hold for an hour and you’ve just cut me off!! I take it I need to call back for more of this great service?

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia your internet is ******* **** paying all this money for your internet service to go down at least once a week. Absolutely shite

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • bungaorbust Bunga Bunga (@bungaorbust) reported

    @virginmedia SERIOUSLY!?! And do what? Hang on the phone for over an hour & hope you don't get cut off, finally get through & be told the defacto "we will book in an engineer"....then a couple of hours later the problem vanishes...and wait for it to happen again? #virginmediadown @virginmedia

  • Morty77 Carl Mortimer (@Morty77) reported

    @virginmedia Even your colleague on the phone suggested there was a wider problem - hence the long wait time. And then told me he thinks 10 days SLA is a good service. What do you think?

  • janelowe72 Jane Lowe (@janelowe72) reported

    @virginmedia Why are you not recognising that there is an area fault in Basingstoke at the moment? The whole service is down, people are going mad on Facebook! 11 days for an engineer visit.......Not good

  • TommyyBruh Tommy (@TommyyBruh) reported

    @virginmedia Hi, there’s even no outages for the past few weeks as I have been checking regularly…speeds just seem to disappear which never use to be the case, certainly not getting the service that is paid for!!

  • _MrKen Ken N (@_MrKen) reported

    @virginmedia It's showing as fixed with no issues now even though others in the same area are having the same problem. Apparently I have an appointment for tomorrow, but the my virginmedia app isn't showing anything so I'll see whether anyone shows up. 😔

  • maztastic86 mazza (@maztastic86) reported

    . Would love to get a straight answer from someone @virginmedia. Made 8 calls so far re our new broadband contract. Each one providing conflicting info. 24hrs delay to activation on contract. Wifi on oomph not working in half of our rooms, days of lost work / income. A farce.

  • JCJiggle J C (@JCJiggle) reported

    @virginmedia @coderbyday also WN5. Exact same issue spoke to numerous employees, had an engineer come today who did nothing. THERE IS AN ISSUE AND THIS AREA AND YOU WILL NOT ACKNOWLEDGE IT.

  • northcamesouth Suzanne Wood (@northcamesouth) reported

    Does anyone have a satisfactory quality of service from @virginmedia? My current opinion: it is totally unsatisfactory, expensive and not fit for any of the purposes for which it might be used. I was quite looking forward to watching a bit of telly, now I'm just p!$$ed off!

  • No1shunter Andrew Steele (@No1shunter) reported

    @virginmedia It gives the same advice as you, so that’s not much help either 🤷🏼

  • madfiona33 Fi (@madfiona33) reported

    @virginmedia we have a problem.. currently have a black screen with sound. We can see the TV guide. Any ideas?