Virgin Media Outage Report in Southport, Sefton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southport come from postal codes PR8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southport, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Southport, Sefton, England
The most recent Virgin Media outage reports came from the following cities: Southport, Blackpool and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Southport |
TV | |
| Blackpool |
TV | |
| Blackpool |
TV | |
| Blackpool |
Internet | |
| Blackpool |
TV | |
| Blackpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southport, England
Latest outage, problems and issue reports in Southport and nearby locations:
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Alan Tyson
(@aptyson1960) reported
from
South Shore, England
@virginmedia I did and they couldn’t do anything. I’m very disappointed that not even going just broadband could reduce anywhere near new customers. My car insurance has to match new customer deals. You should do the same.
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Sean Wilson
(@sean_wilson87) reported
from
South Shore, England
Once again @virginmedia internet down as soon as we get rain in our area. I need to keep a tally chart with how many times this has happened. Complete and utter shambles
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Peter Ian Mowbray RODP💙
(@LIVEINBLACKPOOL) reported
from
South Shore, England
@virginmedia It’s been a tricky few days as I have been trying to run my media company. I phoned Virgin Media business both times was told it’s an outage. It seems to be working better than ever now, but hoping no more disruptions. Thank you for making contact with me
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Steven Michael Macdonald
(@NowHearThis1) reported
from
South Shore, England
@virginmedia Can your company please start putting out adequate information directly to your customers please, instead of assuming we should go looking for answers. Believe it or not people deal with the truth far better than these days would tell us. Why is the network failing?
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Sharron Rawlinson
(@SharronRawlinso) reported
from
Kirkby, England
@virginmedia had a link to change my password and every combination I’m trying says strength invalid. Help.
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Lee Thomas
(@Madhornet73) reported
from
South Shore, England
@virginmedia The red button is not working again for the football
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Adz can't sing
(@Adzcantsing) reported
from
Penwortham, England
@virginmedia useless we are trying to cancel and for past 2 weeks now since we have moved home. We have been pushed from pillar to post, been laughed at by customer service. Since we moved we have we've been promised someone will come and sort it.
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Steven Michael Macdonald
(@NowHearThis1) reported
from
South Shore, England
@virginmedia Internet back up now. Don't have a problem with either maintenance or an unavoidable fault, I just wish you'd send out an SMS or something to inform customers of why, and for how long. Otherwise you get people just sat waiting and none the wiser.
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BooCavapoo 🐶
(@BooCavapoo) reported
from
Penwortham, England
@virginmedia please sort out the issues with the WiFi, Internet, broadband or whatever the term us these days. It is constantly slow or not working. Having to use mobile data is not an effective substitute for the service I am paying for.
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Stephen Murtagh
(@TheRealRagtag) reported
from
Penwortham, England
@virginmedia No email access for 3 days now on the blueyonder access. All I get is "Oops, this page is broken." System says nothing is wrong. Terrible. I have done a check, and it says everything is working correctly on BBand/Telly. ??? Area 01.
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Alan Tyson
(@aptyson1960) reported
from
South Shore, England
@virginmedia very disappointed that being a customer for nearly 25 years doesn’t warrant any discount but being a new one did. Bye bye I’m off to @bt_uk
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Lee Thomas
(@Madhornet73) reported
from
South Shore, England
@virginmedia Why is the red button not working on SkySports
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Sean Wilson
(@sean_wilson87) reported
from
South Shore, England
Once again @virginmedia your internet connection drops as soon as we get bad weather. Lost count of the amount of times this has happened, and with the amount of money I pay you nothing happens to stop this happening again. Shocking service. 👏🏻👏🏻👏🏻
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Bunny 💙
(@Tiiredbunny) reported
from
South Shore, England
@virginmedia I will leave it open but nothing popped up earlier should I sign in?
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.
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Andy 'life is short' Docherty
(@docherty53) reported
from
South Shore, England
Morning @virginmedia I know it's not your fault but communication is impossible so I have turned to Twitter for help. Have you any idea when @YodelOnline will get their act together as we have been wasting days off waiting for important packages from you?
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Steven Michael Macdonald
(@NowHearThis1) reported
from
South Shore, England
@Jack173_ @virginmedia The service has been truly awful for a week now Jack, you'll probably find it's nothing to do with your end. This is exactly what I'm talking about. If someone takes your road up, you get a notice. If Virgin fibre goes down or someone just pushes the wrong button, it's all meh
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Peter Ian Mowbray RODP💙
(@LIVEINBLACKPOOL) reported
from
Blackpool, England
@AntStephen @VirginMediaCorp @virginmedia Thank you 🙏 but I am stuffed hoping they fix it soon
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Steven Michael Macdonald
(@NowHearThis1) reported
from
South Shore, England
@virginmedia @Mikeper81999705 This is what I'm tweeting about. It's no information that the internet is down, I know my internet is down. Customers for some odd reason, might want to know why??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grizzo
(@StreetsofGreezo) reported
@virginmedia Yep been doing that for 8 days as well. No help there just get fobbed off to a imaginary technician that never arrives. What am I meant to be paying for? a paperweight?
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Phil Massey
(@Philmassey85) reported
@virginmedia Then when I contacted your tech team after all that I was advised to restart and give it 24 hours after being told it might be due to a local outage that they couldn't provide me any details about so asked to make a complaint! Which wasn't logged! And I am back to square one! 3/3
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Sarah
(@blondetwin1710) reported
@virginmedia Connectivity problems and upgrading account. But according to the man I spoke to, only new customers get the better deals. He seemed to feel our connectivity problems were our problem, not yours.
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Grizzo
(@StreetsofGreezo) reported
@virginmedia Sends me off to a "Technician" that never arrives. Am really considering leaving as theres been no service here.
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Glenorchil 🇨🇦🇪🇺
(@Glenorchil) reported
@ShippersUnbound @IvorGCampbell @virginmedia nightmare, tier 4 lockdown and no internet, bad news. Our Sky went goofy yesterday and that was bad enough.
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Phil Massey
(@Philmassey85) reported
@virginmedia When I have spoken to someone I have tried router restarts, a new virgin hub was sent out, I've split my WiFi signal, taken off all devices bar 1 or 2 because there were too many connected! (Made no difference) And an engineer has been out and provided new cable. 2/3
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David Leroy Selllers
(@LeroyDLS) reported
I have never experienced such bad customer service before like I have just from @virginmedia . I am literally cancelling because of this. Horrendous experience- I’m going with @skytv #virginmedia #badcustomerservice #skytv
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Sarah
(@blondetwin1710) reported
@virginmedia Well that would be easier, but having tried to change my email with yourselves already you haven't done so, so I cannot access online. Several issues and none of them resolved. I thought during times of pandemic WiFi services would be more up to scratch for people to stay at home
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Chrissie Walsh
(@ChrissieTinks) reported
@toml86 @virginmedia I've been trying to get a response to a written complaint since September. Even the complaints department are worse than useless!
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Sarah Cannell
(@scahb69) reported
@CJ_the_Vampire @virginmedia Have just had the identical conversation re: VM blocking the Vodafone sure signal port @vodafone say it’s a common problem known to both companies but neither appear prepared to resolve it