Virgin Media Outage Report in Southport, Sefton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southport, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Southport, Sefton, England
The most recent Virgin Media outage reports came from the following cities: Blackpool and Bretherton.
| City | Problem Type | Report Time |
|---|---|---|
 Blackpool |
TV | |
| Bretherton |
Wi-fi | |
| Skelmersdale |
Internet | |
| Southport |
Internet | |
| Skelmersdale |
Internet | |
| Blackpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southport, England
Latest outage, problems and issue reports in Southport and nearby locations:
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia just found out as I’m an oomph customer on volt I should get broadband of 350 but getting 53 jitter is beyond a joke too. What happened?
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia Clapping back, finally got some *****, now please go fix the Internet!
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Planned work which is fine but the advert in writing and on the tv makes it sound good that you get data on your Virgin mobile if your broadband ever goes down. Just finding the contact for trading standards
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are totally crap and lie. No broadband we will put it on your phone like! Call for 30 minutes beginning for help all I get is I understand
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please can I have a direct contact for complaints. I don’t want a generic email, I want someone higher to sort out the same issue I am having every month 😤😡🤬
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please provide a direct contact for complaints. Sick of the poor service and mistakes that I have had every month since joining you
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Yes I know! They are doing essential works but you say broadband outage and you get data on your phone. That is a breach of trading standards as apparently you don’t do that
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia Yeah we're just going to wait yet again for you to "fix" the problem, not holding my breath! And yet you chose to address this and not the rude customer service I received 🤔
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve contacted after last months bill and the bill before and before….I get told that I won’t be getting chased for the difference but I don’t understand why you just can’t get it right and fix it
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.
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Martin Booker
(@M4rtinBooker) reported
from
South Shore, England
@virginmedia @richardbranson how bad are your installation teams in Blackpool! They can’t even put a cable in the ground in 6 weeks at my property, think somebody needs to check on your engineers to see what they do all day! #busydoingnothing #virginmedia #broadband 👎🤬
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shelley
(@Shelley21927282) reported
@virginmedia are there any issues that you are aware of in the HP2 post code area. New customer for a few months and the connection is shocking. Restarted my hub this morning and still no use! Your website says no issues at present.
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Karolina
(@Karolin45092080) reported
@virginmedia Your address search function showed me that my new address is covered by Virgin.Had phone calls from your team to arrange the move. But now your customer service says, it can't be transferred to new address.I have evidence to prove this.Your chat agent abandoned our conversation
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Annemarie Doyle
(@doyley_dodo) reported
@virginmedia Originally they advised my friend it was an outage, they’ve now advised it is a fault which was due to be fixed over weekend, now they’re saying fixed by tonight. My friend has been unable to be part of training in a new job which is really stressing her out. Any help would help
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Marc Price
(@MarcC63amg) reported
@virginmedia Thank you I can’t login to my account still I will call this morning
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Zach the Avocado 🥑
(@devwithzachary) reported
As it does look like I will be continuing to work from home for some time as yet I think its about time i upgrade from my virgin media wifi router to a mesh network so I can actually get close to the speeds im paying for... question! What mesh network do people recommend?
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Kim Michael
(@Kim35896467) reported
@MarcC63amg @virginmedia I got no response from support not until someone referred me to a good and kind hacker who help me to reactivate my account back in less than 30 minutes +1(561) 461-9758 WhatsApp or text him Or follow and send him message on Instagram @hack_lord277
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angie thomas
(@angiebug12) reported
@virginmedia Better, but with the issues over the past couple of days I can't get too excited, I need everything to be on point for work. Please don't disappoint me
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Billy Bob
(@billybobjim2469) reported
@virginmedia Yea! Actually you’re right. I have moments where the internet is good, then bad then good then bad. It’s almost as if the internet just freezes, the continues like 2 minutes- 10m
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Bradley Crichton
(@1stosteopathy) reported
@virginmedia John I have done just about everything to get this working, I believe there is a new pod on order, but still not sure as I've had no written confirmation or call to confirm. Re concerning the dropped calls I was making a formal complaint when the call dropped at 6pm
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Zach the Avocado 🥑
(@devwithzachary) reported
@virginmedia Main issue is that the router and entry into the building is at one end of the flat and my home office is at the other with 3 walls between them. Looked at your 'wifi pods' but they dont seem to be in stock?