Virgin Media Outage Report in Southport, Sefton, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southport, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (15%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Southport, Sefton, England
The most recent Virgin Media outage reports came from the following cities: Blackpool.
| City | Problem Type | Report Time |
|---|---|---|
 Blackpool |
Internet | |
| Blackpool |
Internet | |
| Blackpool |
Internet | |
| Blackpool |
Internet | |
| Blackpool |
Internet | |
| Blackpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southport, England
Latest outage, problems and issue reports in Southport and nearby locations:
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia is rubbish now no broadband and no credit for the bill someone else ran up by accessing your box. Really getting stung for crap here! Your answer...phone us again and again and again with no resolution ombudsman here I come you thieving horrible gits
-
Ange Turner 🔶
(@AngeTurner816) reported
from
Penwortham, England
@virginmedia @Virgin_Victoria Every single evening your WiFi goes down for about two hours around teatime. Last night it went off at 6.00 pm and came back on at about 11.00 pm!
-
@gm
(@mymatedex) reported
from
Aintree Village, England
@virginmedia There’s no service issue, the engineer had punctured the cabling with a cable tack. It stops the fibre optic cable from working. I removed it but not before having to sit on the phone for 30 minutes after me complaining the other day about your inept installation team
-
Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours
-
Gerard Bird
(@gedbird) reported
from
Formby, England
@virginmedia very dissatisfied with your customer service for a phone fault that has occurred twice in a week, nobody actively responds to app messaging service and call from my mobile is not producing any better results. For a major communications company it is appalling!!
-
John Holt
(@MrJHolt) reported
from
South Shore, England
@virginmedia It might be worth you reading my previous tweets. I have done a considerable amount of various things to fix the issue. Shouldn't need to call when you've confirmed by email. Unless you're willing to pay for my time.
-
Andy Docherty
(@docherty53) reported
from
South Shore, England
@virginmedia gets a very poor score regarding customer service on watchdog ..I am feeling vindicated :) to be fair they score very well on broadband speed
-
amy harvey
(@amy___harvey) reported
from
Maghull, England
@virginmedia Tv broadband media service NOT mobile
-
Raymond Webster
(@webbynfluk) reported
from
Penwortham, England
@virginmedia can we sort the red button issue out please
-
Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened
-
John Holt
(@MrJHolt) reported
from
South Shore, England
@Bannedanaliens1 @virginmedia I'm having similar issues. If you pay by Direct Debit you can claim from the DD guarantee, doesn't solve the speed but gives them a kick.
-
Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia disgusted. Paid until 10th August but you are telling me I have to pay more as I haven’t returned the box yet.....it’s not 10th August yet! Wind your necks in your customer service stinks
-
Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia so much easier to cancel direct debit without having to bother with a call
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill
-
amy harvey
(@amy___harvey) reported
from
Maghull, England
@virginmedia Just rang again. On hold for 20 mins (again) to get hung up on after giving my name. How do I cancel if I am already out of contact. Unless somebody can ring me instead as I refuse to sit through that hold music a third time
-
David Kelly
(@Sauber_Dave) reported
from
Maghull, England
@virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.
-
Ange Turner 🔶
(@AngeTurner816) reported
from
Penwortham, England
@virginmedia Sorry. I am asking you to tell me what the problem is and what you planing to do about it!
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service
-
Wiganpierpromo
(@WiganpierprAnne) reported
from
Wrightington, England
@virginmedia I am appalled at the customer service. Trying obtain my last bill from 3 months ago. Can’t be done!!account closed. They never sent packaging to send router back after 3 phone calls I gave up but got charged for it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
shaggy
(@GordonS10273254) reported
@Bill_Esterson @virginmedia Bull **** .
-
Vas Blackwood
(@VasBlackwood) reported
@virginmedia I've done all requested. There is broadband, my Hive & CCTV apps are still down & When selecting TV programmes with the virgin remote my TV screen states "TiVo box not connected for past 30 days. Error Code (M58). I WANT A VIRGIN ENGINEER ASAP. I NEED TO WORK.
-
Karen Alexander
(@chemistrykaren) reported
@virginmedia Disgraceful service. As a neighbour pointed out, why has it stopped working only now? We haven’t been offered appropriate hubs, etc.
-
The Hannahdook
(@HSW3K) reported
@Lapsed1Pacifist @redheadlass1402 @virginmedia Same in Oxford, dropping out every 20 minutes. Been going on for weeks. The whole network is a mess.
-
Sara ◟̽◞̽
(@Booseyes) reported
@virginmedia finally got through on the phone with you after an hour and you cut me off 5 mins into the conversation, this is ridiculous. I need help NOW.
-
Slaw Dolega
(@slawdolega) reported
@virginmedia Virgin Media, i log in, try to pay, but then it takes me make a payement section where i have to put my postcode and name, then i get error. First time ever i have problem paying.
-
🐒C🐒H🐒
(@ca_ho318) reported
@virginmedia The router is directly below my bedroom in an open area behind the TV with nothing close to it, it's never usually this bad but 247 the last week I've reached 3 bars maximum.
-
MC
(@MattMCPlayz) reported
@virginmedia Good afternoon, I'm trying to resolve an issue via WhatsApp but the bot is just firing out the wrong responses at each point. Is there a way to resolve here or by an online chat by any chance? Thanks
-
Msgr. Matt 🇭🇷
(@MattAlbans) reported
@virginmedia Yeah, done all that when I was on the phone to your support team
-
Dine Romero
(@CllrDineRomero) reported
@virginmedia please will you give me contact details of someone who I can speak to without being on hold for an hour, & who has the skills &/or authority to resolve customer problems?