Virgin Media

Virgin Media Outage Report in Southport, Sefton, England

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The latest reports from users having issues in Southport come from postal codes PR8 and PR9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southport, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southport, Sefton, England 09/05/2025 18:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southport, Sefton, England

The most recent Virgin Media outage reports came from the following cities: Skelmersdale, Southport, Blackpool, Aintree Village and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomSkelmersdale Internet
United KingdomSouthport Internet
United KingdomSkelmersdale Internet
United KingdomBlackpool TV
United KingdomBlackpool TV
United KingdomSouthport TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southport, England

Latest outage, problems and issue reports in Southport and nearby locations:

  • MrJHolt John Holt (@MrJHolt) reported from South Shore, England

    @virginmedia It might be worth you reading my previous tweets. I have done a considerable amount of various things to fix the issue. Shouldn't need to call when you've confirmed by email. Unless you're willing to pay for my time.

  • gedbird Gerard Bird (@gedbird) reported from Formby, England

    @virginmedia very dissatisfied with your customer service for a phone fault that has occurred twice in a week, nobody actively responds to app messaging service and call from my mobile is not producing any better results. For a major communications company it is appalling!!

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia so much easier to cancel direct debit without having to bother with a call

  • Sauber_Dave David Kelly (@Sauber_Dave) reported from Maghull, England

    @virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.

  • RealStuartCarey Stuart Carey (@RealStuartCarey) reported from Kirkham, England

    @virginmedia So I did it this morning and it said there was a problem in my area and it should be fix by 3pm today but I still keep seeing a “no service” sign appear.

  • WiganpierprAnne Wiganpierpromo (@WiganpierprAnne) reported from Wrightington, England

    @virginmedia I am appalled at the customer service. Trying obtain my last bill from 3 months ago. Can’t be done!!account closed. They never sent packaging to send router back after 3 phone calls I gave up but got charged for it.

  • mymatedex @gm (@mymatedex) reported from Aintree Village, England

    @virginmedia There’s no service issue, the engineer had punctured the cabling with a cable tack. It stops the fibre optic cable from working. I removed it but not before having to sit on the phone for 30 minutes after me complaining the other day about your inept installation team

  • AngeTurner816 Ange Turner 🔶 (@AngeTurner816) reported from Penwortham, England

    @virginmedia Sorry. I am asking you to tell me what the problem is and what you planing to do about it!

  • amy___harvey amy harvey (@amy___harvey) reported from Maghull, England

    @virginmedia Tv broadband media service NOT mobile

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened

  • RealStuartCarey Stuart Carey (@RealStuartCarey) reported from Kirkham, England

    @virginmedia I’ve been getting “ No Service “ since Sunday. My postcode is Pr42uj. Is there a problem in my area. 🤔

  • michdavey71 Michelle (@michdavey71) reported from Maghull, England

    @virginmedia I spoke to some American woman the other night who was quite rude and did not resolve the problem , tried to get through tonight again as my daughters phone has a fault still failed to speak to anyone .

  • AngeTurner816 Ange Turner 🔶 (@AngeTurner816) reported from Penwortham, England

    @virginmedia @Virgin_Victoria Every single evening your WiFi goes down for about two hours around teatime. Last night it went off at 6.00 pm and came back on at about 11.00 pm!

  • WillNesbit78 Will Nesbit (@WillNesbit78) reported from Rainford, England

    @virginmedia Yes. It's broken.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia disgusted. Paid until 10th August but you are telling me I have to pay more as I haven’t returned the box yet.....it’s not 10th August yet! Wind your necks in your customer service stinks

  • amy___harvey amy harvey (@amy___harvey) reported from Maghull, England

    @virginmedia Just rang again. On hold for 20 mins (again) to get hung up on after giving my name. How do I cancel if I am already out of contact. Unless somebody can ring me instead as I refuse to sit through that hold music a third time

  • docherty53 Andy Docherty (@docherty53) reported from South Shore, England

    @virginmedia gets a very poor score regarding customer service on watchdog ..I am feeling vindicated :) to be fair they score very well on broadband speed

  • webbynfluk Raymond Webster (@webbynfluk) reported from Penwortham, England

    @virginmedia can we sort the red button issue out please

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours

  • MrJHolt John Holt (@MrJHolt) reported from South Shore, England

    @Bannedanaliens1 @virginmedia I'm having similar issues. If you pay by Direct Debit you can claim from the DD guarantee, doesn't solve the speed but gives them a kick.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Maisesals ‘🏴󠁧󠁢󠁥󠁮󠁧 (@Maisesals) reported

    @virginmedia you guys reek of ****, sort your ******* problems out the last time i had internet was Wednesday evening

  • vraimentdesolee Maira Moscardini (@vraimentdesolee) reported

    @virginmedia Hi again @virginmedia. It’s been now two days without internet and cable and no solution. Any updates on when you’ll finally fix it? Service page said tonight at 9 but until now nothing works…

  • sankneha NehaSankhe (@sankneha) reported

    @virginmedia absolute trash. No service is SE16 for almost 48 hours now. How much more time will you'll take to fix this !!

  • buckall Dave (@buckall) reported

    @Ross_Barny @virginmedia Same on BD11. Says 4pm o clock fix now..... WTAF

  • TheatreOlga Olga (@TheatreOlga) reported

    @virginmedia And again it changed to tomorrow. Gosh it is worst ever I've seen in my life. Have @virginmedia heard of backup options for customers while they fix main access...

  • ALR8 Amy Roberts (@ALR8) reported

    Why is our @virginmedia internet speed so bloody ****

  • Nicky0295 Nikkie (@Nicky0295) reported

    @Corinthlrt @virginmedia It has actually been down since 6am yesterday and now says will be fixed tomorrow morning at 9am. @virginmedia it would be nice to know when it will actually be fixed so we can try to work from home with no internet.

  • jaf_stream Jaf (@jaf_stream) reported

    @virginmedia when is the issue in SE going to be fixed? it said 9pm all the way up until at least 8:45 and now you changed it to 10am tomorrow 🙃 what’s the compensation amount for no internet for 2 days?

  • faysocraylike Fahima (@faysocraylike) reported

    Virgin Media wifi never works pay them for bants

  • Dangelus Retro Recollections (@Dangelus) reported

    @kingmonkey25 @virginmedia Customer service and VM are not good bedfellows lol. I moved recently & chose to wait longer for another provider to be available than to stay with VM. Part of the decision was due to the fact that I was forced to use a text chat to organise the move. Can’t get hold of a human!