Virgin Media Outage Report in Southport, Sefton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southport, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Southport, Sefton, England
The most recent Virgin Media outage reports came from the following cities: Blackpool.
| City | Problem Type | Report Time |
|---|---|---|
 Blackpool |
Internet | |
| Blackpool |
Internet | |
| Blackpool |
TV | |
| Bretherton |
Wi-fi | |
| Skelmersdale |
Internet | |
| Southport |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Southport, England
Latest outage, problems and issue reports in Southport and nearby locations:
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Sheila Hibberd
(@sheilahibberd) reported
from
Rainford, England
@virginmedia please help V6 box is playing up, causes tv to keep going off from a few seconds to making tv turn off. It is not the TV as works fine on freeeview
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Nic Tabern
(@NicOneFile) reported
from
Rainford, England
@virginmedia I keep getting told that there are no issues, but when I run the test, this is what I get! The test results were inconclusive We'd be happy to investigate further.
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@gm
(@mymatedex) reported
from
Kirkby, England
@virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯
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Nic Tabern
(@NicOneFile) reported
from
Rainford, England
@virginmedia what a poor service, working from home, connectivity awful, speed test okay, so you can’t helps me any further, Whow Whow Whow! New provider being researched - any recommendations please 😱
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia Thanks for your reply, the issue is the cable from our house to the road. Needs a construction team, I understand it may take a few weeks but zero comms. Everything I call the tech dept they want to sell me a booster!
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia your sales team are telling people that upgrading to 200 speed will fix WiFi issues. I was looking for a new deal but don’t want to sign up until it’s guaranteed I can get WiFi in more than 2 rooms. I live in a small 3 bed and I’m on my 2nd router which is worse
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Feeling let down AGAIN by @virginmedia, 8 days ago an engineer finally identifies the problem is external cabling, another hour call on Tuesday and still no idea of a fix date or a call back, in the meantime constant broadband drop out #unacceptable
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archer
(@archer74376245) reported
from
South Shore, England
@virginmedia @BAFTA Great broadband absolutely lousy customer service been trying to sort out something on my account since March so had to cancel and go to sky what a shame they don’t care about existing customers
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Christine H
(@LentilLover) reported
from
Blackpool, England
@OrganisedPauper Terrible service from #virginmobile #virginmedia is this the best you can do?
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Chris Rushton
(@ChrisRColne) reported
from
South Shore, England
@virginmedia is internet down in Lancashire?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia again my internet is down. Down yesterday down today down 2 days before that. Only fix is to pull the power and force a reboot your routers are rubbish
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Ali
(@GeminiAli) reported
from
South Shore, England
@virginmedia keep me on hold for 40 minutes then answer and cut me off. Shocking service. Ive tried to update online and get told I have to call. Twice I've been cut off after being on hold and or answered. Conveniently can't email either 😡😡
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia you sent a new router because the other one didn’t work properly and this one is worse. WiFi non existent I want to leave your rubbish service and I’m not sitting on the phone for hours so sort it or I’m going to the ombudsman
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Jonathan
(@GayToryJon) reported
from
Blackpool, England
@virginmedia The work has been completed within 2 hours, which is commendable. Have checked my postcode and sadly you don’t offer a service here, even though it’s only about 20 feet from where they have just been working.
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Phil Moffitt
(@MoffittPhilip) reported
from
Maghull, England
@virginmedia I’ve had Broadband problems for the past 3 weeks. You sent me a new router last week, that’s worked for a few days, now having the same problems again. Can you check please, my postcode is L31. Could someone possibly call me?
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Billy burdess
(@Billyburdess3) reported
from
Blackpool, England
@tizo59 @virginmedia Was this fixed I have the same problem
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!
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TGVMD
(@TGVMD) reported
from
Maghull, England
@virginmedia virgin tvgo not working with new iOS 14. Any fixes?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natalie
(@NatRossiRambles) reported
@virginmedia I’ve received terrible service on multiple occasions over the past several weeks. Our engineers haven’t turned up, no service for over a month, and an email to say our complaint has been sorted out when it hasn’t. Please help!
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Lynn Scott
(@lscott2112) reported
@virginmedia is there any way of actually speaking to someone? Have an issue but can’t get any assistance!
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Zaid Rawi
(@rawiz) reported
@virginmedia Nope. But I presume it’s cos they can’t arrange to lift a manhole cover in the street. Poor performance with buck passing between teams and no accountability
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Lewis Mckale
(@Lewis_Mckale) reported
@virginmedia I am now tweeting you because this is how low I have sunk just to get your attention somehow! Yes I am very desperate as you are charging my account for a service that doesn’t even work!
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Chris
(@Chris135794) reported
@virginmedia I need to make a complaint about the webchat and the agent 'bethany' that I spoke to yesterday
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Rob Howard
(@robthecult) reported
@virginmedia So sick of losing Internet connection on this premium service
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Rachael Fuller
(@rachael_peachey) reported
@virginmedia do you have known issues with nickelodeon channels breaking up constantly, it has been going on for a few weeks and now noticing it on some other channels too. Is it a virgin issue, or an issue with our box/modem?
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The ghost of Ian Beale
(@IanBeale3000) reported
@virginmedia @katspurl Hi I just spent 45 minutes on hold to be told to do this despite me explaining I have tried 4 or 5 times already. Jacking up prices and the worse customer service ever absolutely waste of time. Very poor service.
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Craig Sanderson
(@121_craig) reported
@virginmedia No I rang other week and last month bout issues now internet is rubbish I pay top broadis there something going on in handforth area?
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Chunkk
(@ChunkkMusic) reported
@virginmedia tv and broadband have been down all day whats going on