Virgin Media Outage Report in South Shore, Blackpool, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shore, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shore and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near South Shore, Blackpool, England
The most recent Virgin Media outage reports came from the following cities: Southport and Blackpool.
| City | Problem Type | Report Time |
|---|---|---|
 Southport |
Internet | |
| Blackpool |
TV | |
| Blackpool |
TV | |
| Southport |
TV | |
| Blackpool |
TV | |
| Southport |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shore, England
Latest outage, problems and issue reports in South Shore and nearby locations:
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Lynne Webster
(@lynneglenn13) reported
from
South Shore, England
@virginmedia I suggest this call is listened to as if this is the Calibre of customer service agents then Richard Branson really needs to know. I will not let this drop 😡😡
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JackC
(@JackCarroll_) reported
from
Blackpool, England
Is Virgin media tits up or is the cod servers tits up here or is it both, **** my life
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Mark
(@markhol55) reported
from
South Shore, England
@SkyHelpTeam Thanks for your response, also @virginmedia response was that it was down to your broadcast. I guess nobody will take responsibility. The red button picture quality was poor. I don’t expect UHD only a clear picture. Irrespective of who’s fault as a customer this isn’t acceptable
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Ali
(@GeminiAli) reported
from
South Shore, England
@virginmedia keep me on hold for 40 minutes then answer and cut me off. Shocking service. Ive tried to update online and get told I have to call. Twice I've been cut off after being on hold and or answered. Conveniently can't email either 😡😡
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archer
(@archer74376245) reported
from
South Shore, England
@virginmedia @BAFTA Great broadband absolutely lousy customer service been trying to sort out something on my account since March so had to cancel and go to sky what a shame they don’t care about existing customers
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Mandy 🐩🐾🐕🐾🐶🐾🦅
(@mands4walkies) reported
from
Southport, England
@virginmedia Please note @Ofcom that @virginmedia has been down across south west London for 48 hours due to a 3rd party digging up a cable. Virgin Media’s network resilience; disaster recovery; and customer comm’s are inadequate.
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Will Stephen Lynes
(@Welsh_Will70) reported
from
Blackpool, England
@AtticusAlpha @virginmedia We have now been on hold for over 60 mins in total with @virginmedia ......all i can say is Wow!!! Maybe a re think needed after this on who we use as our imternet provider!! Iv no words that can actualy comment....apart from ermmm shit!! Oh and we have hung up!!
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christian snow
(@bastardthen) reported
from
Blackpool, England
So @virginmedia has gone down ....... keep calm it's not the end of the world it will be back up working faster than us getting let out again
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Feeling let down AGAIN by @virginmedia, 8 days ago an engineer finally identifies the problem is external cabling, another hour call on Tuesday and still no idea of a fix date or a call back, in the meantime constant broadband drop out #unacceptable
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Tammy
(@MissT2009) reported
from
Blackpool, England
@virginmedia Fine. I'll just cancel my account then seem as I can't speak to anyone to resolve my issue
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Christine H
(@LentilLover) reported
from
Blackpool, England
@OrganisedPauper Terrible service from #virginmobile #virginmedia is this the best you can do?
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!
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trevor jones
(@trev0rj0nes) reported
from
Southport, England
@virginmedia still no contact. Help me out here will you
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Chris Rushton
(@ChrisRColne) reported
from
South Shore, England
@virginmedia is internet down in Lancashire?
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Great service from online service (text) and very helpful call from technical support today from @virginmedia, new hub on way to hopefully resolve issues #customerservice #FirstWorldProblems
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Jonathan
(@GayToryJon) reported
from
Blackpool, England
@virginmedia The work has been completed within 2 hours, which is commendable. Have checked my postcode and sadly you don’t offer a service here, even though it’s only about 20 feet from where they have just been working.
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Lynne Webster
(@lynneglenn13) reported
from
South Shore, England
Filled in customer complaint form and advised at 3:00pm we would get a call-back. It’s now 21:00 and still waiting. Never ever experienced such appalling customer service. If you are interested @virginmedia we have agents name.
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Jack Sprigg
(@JackDSprigg) reported
from
South Shore, England
@callumtay_ @virginmedia Chat shit, you’re just bad
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Retep Nosnibor
(@croupier1970) reported
from
Blackpool, England
@virginmedia I've just filled I the feedback form with a zero. No one called back and it is now 4 hours since the call. Our Internet (wifi) is working after being without all day & on and off over previous 24 hours. Just awful service. Truly our worst experience ever!!!
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia Thanks for your reply, the issue is the cable from our house to the road. Needs a construction team, I understand it may take a few weeks but zero comms. Everything I call the tech dept they want to sell me a booster!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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✨ Whoosh ✨
(@PrincessWhoosh) reported
@WaterInMyOtter @virginmedia Just ditch them, I've found swapping providers usually clears up issues better than trying to do customer service. I'm Plusnet and they're good in my neck of the woods, but check around for what's good in your area as it varies wildly across the country.
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Laura Cook
(@LauraVCook1980) reported
@virginmedia please stop with the sales calls! I won’t answer them as I’m abroad until April. You can’t help me by pausing my monthly payments while I’m not using the service so stop bothering me! Have silenced calls from you now.
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Tom Hanson 🦭
(@A_Porcupine) reported
@virginmedia Hey, I did this via chat, and just got an email to say that my complaint has been resolved. It says the complaint was "My contract price/length is incorrect" and that the resolution was "Package correction". That sounds, to me that, that I can now cancel?
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shanedy
(@ShannonThrower) reported
@virginmedia Noppoooo OMG can you read? I renewed the same package and you’ve accidently not renewed rge same package !!! It’s YOUR fault and it’s taking 4 weeks to resolve and everyone is rude - and you’ve changed my bill to a diff package - you are making mistakes and no one asked you2!
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Chris Jones-Gill
(@chris_jg) reported
@virginmedia why do you keep calling my landline? I get some noise on the other end, then you hang up? Call the number back and it tells me it's you and you'll call me back. 6 times now, it's really pissing me off now. Especially as I'm opted out of your marketing calls.
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tony dockerill
(@Dockerit) reported
@virginmedia useless. How can you cancel an install the day before. Shocking service and I’m not even connected
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Mel Clements
(@MelClements91) reported
@virginmedia Hmm.. that’s odd. According to these BT sales guys yous run through their cables. Oh well. No status issues in my area and have restarted the internet box about 3 times in 24hrs. It’s very glitchy and intermittent. Usually super reliable so it’s strange it’s suddenly not.
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Janice Scott
(@JaniceS14628781) reported
@virginmedia @LoveIsland What a load of garbage
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joe faul
(@joefaul) reported
@virginmedia Im still a customer, but my SIM deal recently expired
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shanedy
(@ShannonThrower) reported
@virginmedia You’ve sent a new bill for no reason and removed my channels for a month - what is wrong with everyone who works at virgin - why can’t they help?????