Virgin Media Outage Report in South Shore, Blackpool, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shore, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shore and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near South Shore, Blackpool, England
The most recent Virgin Media outage reports came from the following cities: Blackpool and Southport.
| City | Problem Type | Report Time |
|---|---|---|
 Blackpool |
Internet | |
| Blackpool |
||
| Blackpool |
||
| Blackpool |
Wi-fi | |
| Southport |
Internet | |
| Southport |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shore, England
Latest outage, problems and issue reports in South Shore and nearby locations:
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please provide a direct contact for complaints. Sick of the poor service and mistakes that I have had every month since joining you
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sevs66
(@mgsevs) reported
from
Kirkham, England
@MeNigeStew I'm with @virginmedia suffering for decent coverage in parts of the house & despite trying a pod (which has yet to work btw) wifi extenders (which fight with the main router) & 2 engineer visits I'm still suffering. Having full TV as well not sure how broadband price breaks down
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Sean Wilson
(@sean_wilson87) reported
from
South Shore, England
Once again @virginmedia your internet connection drops as soon as we get bad weather. Lost count of the amount of times this has happened, and with the amount of money I pay you nothing happens to stop this happening again. Shocking service. 👏🏻👏🏻👏🏻
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Steven Michael Macdonald
(@NowHearThis1) reported
from
South Shore, England
@Jack173_ @virginmedia The service has been truly awful for a week now Jack, you'll probably find it's nothing to do with your end. This is exactly what I'm talking about. If someone takes your road up, you get a notice. If Virgin fibre goes down or someone just pushes the wrong button, it's all meh
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve contacted after last months bill and the bill before and before….I get told that I won’t be getting chased for the difference but I don’t understand why you just can’t get it right and fix it
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please can I have a direct contact for complaints. I don’t want a generic email, I want someone higher to sort out the same issue I am having every month 😤😡🤬
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sevs66
(@mgsevs) reported
from
Kirkham, England
@virginmedia This help page just walks me through what I've already done, it doesn't show me how to reset the pod
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sevs66
(@mgsevs) reported
from
Kirkham, England
@virginmedia @Piethagoram How about maintaining free roaming charges then seeing as you've hiked the cost of using your service
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Steven Michael Macdonald
(@NowHearThis1) reported
from
South Shore, England
@virginmedia Can your company please start putting out adequate information directly to your customers please, instead of assuming we should go looking for answers. Believe it or not people deal with the truth far better than these days would tell us. Why is the network failing?
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Martin Booker
(@M4rtinBooker) reported
from
South Shore, England
@virginmedia @richardbranson how bad are your installation teams in Blackpool! They can’t even put a cable in the ground in 6 weeks at my property, think somebody needs to check on your engineers to see what they do all day! #busydoingnothing #virginmedia #broadband 👎🤬
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Alan Tyson
(@aptyson1960) reported
from
South Shore, England
@virginmedia I did and they couldn’t do anything. I’m very disappointed that not even going just broadband could reduce anywhere near new customers. My car insurance has to match new customer deals. You should do the same.
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Steven Michael Macdonald
(@NowHearThis1) reported
from
South Shore, England
@virginmedia @Mikeper81999705 This is what I'm tweeting about. It's no information that the internet is down, I know my internet is down. Customers for some odd reason, might want to know why??
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Andy 'life is short' Docherty
(@docherty53) reported
from
South Shore, England
Morning @virginmedia I know it's not your fault but communication is impossible so I have turned to Twitter for help. Have you any idea when @YodelOnline will get their act together as we have been wasting days off waiting for important packages from you?
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia Clapping back, finally got some *****, now please go fix the Internet!
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Steven Michael Macdonald
(@NowHearThis1) reported
from
South Shore, England
@virginmedia Internet back up now. Don't have a problem with either maintenance or an unavoidable fault, I just wish you'd send out an SMS or something to inform customers of why, and for how long. Otherwise you get people just sat waiting and none the wiser.
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frances whitehead
(@franners82) reported
from
Garstang, England
@virginmedia can you help me verify my account - not receiving any emails…
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia Yeah we're just going to wait yet again for you to "fix" the problem, not holding my breath! And yet you chose to address this and not the rude customer service I received 🤔
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Alan Tyson
(@aptyson1960) reported
from
South Shore, England
@virginmedia very disappointed that being a customer for nearly 25 years doesn’t warrant any discount but being a new one did. Bye bye I’m off to @bt_uk
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lisa lloyd
(@llloydman) reported
from
South Shore, England
@virginmedia Is there a problem ? No virgin media here
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sevs66
(@mgsevs) reported
from
Kirkham, England
@virginmedia Tried them all over 18 months. Short of moving the router, which imo will shift the issue from one room to another, there's not a lot else open to me according to your representatives. We work from home and my wife uses all her mobile data every month as a wifi hotspot
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fay
(@Fay_12214) reported
@virginmedia That’s why I was calling, I was having problems setting it up. But he wasn’t interested in hearing what was wrong, he just kept reading scripted answers & talking over me. It’s terrible service, wish I didn’t bother joining.
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Susan Riley
(@SuzaliSusan) reported
@virginmedia Yes I have booked an engineer but that not till Tuesday. More of a problem for my friend as she having problem with her Virgin mobile too so only got WhatsApp to communicate right now. Will try do through my phone
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Susan Riley
(@SuzaliSusan) reported
@virginmedia Ignore the 45 minute wait time, that was my friend trying to sort out her Virgin mobile issues
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Si Barry
(@SiBarry81) reported
@virginmedia TRY HOW?????? IT IS A RECORDED MESSAGE!!!! HOW DO I SPEAK TO AN ACTUAL PERSON? Are you proud of your customer service system?
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Mike B
(@Digi_Dogsbody) reported
@virginmedia It's not really about feelings, John. It's just bad UX. You might want a numeric control for something that could actually feasibly be incremented, such as a quantity of an item, but a credit card number is really a text string comprised of digits.
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cheryl
(@cherylwinch1) reported
@virginmedia Your service status page isn't working!
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Kev O'Connor
(@koc99) reported
@neocores @virginmedia This is ridiculous. There must be single points of failure all over Virgin network. This outage is widespread. The length of time the remedy is really poor.
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Thomas Sturgess
(@ThomasSturgess3) reported
@virginmedia Yes have tried everything. You seem to not be acknowledging the multiple reports of people in the area having no Internet? Surely as a company you can see if there is an issue especially qith multiple people reporting the same thing?
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Dreams of Peaches
(@DreamsofPeaches) reported
@dyarikku @virginmedia Virgin Media is honestly such a joke, where I lived before it was the only provider you could have and it sucked big time 😢 I see their customer service hasn’t improved either
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Mrs Thorne
(@MrsThorne) reported
@virginmedia Hello. Two days have now passed since our webchat. I still have not had any email confirmation or contact about these boxes. You said the next step for me was to make a complaint. Could you please let me know the most efficient way of doing this.