Virgin Media Outage Report in Garstang, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Garstang, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Garstang and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Garstang, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Preston, Blackpool and Cleveleys.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
Wi-fi | |
| Preston |
Total Blackout | |
| Preston |
Internet | |
| Preston |
Internet | |
| Blackpool |
||
| Preston |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Garstang, England
Latest outage, problems and issue reports in Garstang and nearby locations:
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@virginmedia Engineer was at my house yesterday who tested all equipment. He said everything was as it should be and there was no fault at my end. I’m asking you to fix this please and if you can’t, be honest with me and let me change to a provider who can give me a stable internet connection
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@virginmedia They said there were several similar faults in my area all with intermittent connection issues.
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DV
(@MrVestibule) reported
from
Preston, England
Hey @virginmedia my internet speed has dropped massively over Christmas and is still poor. I get that people are probably using more bandwidth but this is unacceptable - I’m paying for 200mb & getting 10. I’ve done all the tests and resets with no joy 😤. #virginmedia #broadband
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Retep Nosnibor
(@croupier1970) reported
from
Blackpool, England
@virginmedia I've just filled I the feedback form with a zero. No one called back and it is now 4 hours since the call. Our Internet (wifi) is working after being without all day & on and off over previous 24 hours. Just awful service. Truly our worst experience ever!!!
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Stuart Carey
(@RealStuartCarey) reported
from
Kirkham, England
@virginmedia So I did it this morning and it said there was a problem in my area and it should be fix by 3pm today but I still keep seeing a “no service” sign appear.
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Stuart Carey
(@RealStuartCarey) reported
from
Kirkham, England
@virginmedia I’ve been getting “ No Service “ since Sunday. My postcode is Pr42uj. Is there a problem in my area. 🤔
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Lynne Webster
(@lynneglenn13) reported
from
South Shore, England
2.agent spoke over my husband constantly. 3.He refused to get a supervisor. 4.Agent stated” I don’t mind loosing my job over this call so I suggest you complain to Richard Branson “!! 5. Agent rude, condescending and arrogant @virginmedia
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@virginmedia internet down again. I’m sick of complaining about this. Can you actually fix the real problem instead of sending engineers to my house who test equipment and find everything is working as it should be.
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Nat Wallbank
(@natwallbank) reported
from
Lancaster, England
Considering cancelling my @virginmedia order before I've even been connected. All signs point to a lack of connectivity and a painful support experience that I could really do without right now.
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Lynne Webster
(@lynneglenn13) reported
from
South Shore, England
1. Fuming @virginmedia . Disgusting customer service today when my husband called to report a fault. Our disabled son has no access to his virgin box for watching Netflix. Asked for an engineer. “We don’t do that you will have to pay”.
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Lynne Webster
(@lynneglenn13) reported
from
South Shore, England
@virginmedia I suggest this call is listened to as if this is the Calibre of customer service agents then Richard Branson really needs to know. I will not let this drop 😡😡
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Lynne Webster
(@lynneglenn13) reported
from
South Shore, England
Filled in customer complaint form and advised at 3:00pm we would get a call-back. It’s now 21:00 and still waiting. Never ever experienced such appalling customer service. If you are interested @virginmedia we have agents name.
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Jen
(@typicalgrill) reported
from
Preston, England
@EyeIzMoorey @cakemog @virginmedia Can confirm virgin are bags of shit. Great when it's working but if you experience a problem. Good ******* luck., 🙃
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@virginmedia But happy to take my money and provide crap services right. Hardly seems fair that.
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Andy Docherty
(@docherty53) reported
from
South Shore, England
@virginmedia gets a very poor score regarding customer service on watchdog ..I am feeling vindicated :) to be fair they score very well on broadband speed
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Mark
(@markhol55) reported
from
South Shore, England
@SkyHelpTeam Thanks for your response, also @virginmedia response was that it was down to your broadcast. I guess nobody will take responsibility. The red button picture quality was poor. I don’t expect UHD only a clear picture. Irrespective of who’s fault as a customer this isn’t acceptable
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Megan Johnson
(@meganlouise1233) reported
from
Preston, England
@virginmedia wifi is absolutely shocking. Anyone looking to change network do not join virgin 🙄
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Aaron
(@Logical1966) reported
from
Preston, England
@virginmedia sat in all day for my new phone to be delivered only when I ring you tell me it’s out of stock wtf
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Will Stephen Lynes
(@Welsh_Will70) reported
from
Blackpool, England
@AtticusAlpha @virginmedia We have now been on hold for over 60 mins in total with @virginmedia ......all i can say is Wow!!! Maybe a re think needed after this on who we use as our imternet provider!! Iv no words that can actualy comment....apart from ermmm shit!! Oh and we have hung up!!
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Danielle Hickey
(@McGovernDanDan) reported
from
Penwortham, England
@virginmedia The worker who was in charge told me the complaint would go to him so basically it was a waste of time. I have complained but I’m not confident in your processes 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Gordon
(@KarenGo07574901) reported
@virginmedia Really no help whatsoever
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Chloë
(@CloopR) reported
Hi @MartinSLewis, have you been getting feedback on @virginmedia not letting people cancel recently? Not giving customers any means to cancel, even when out of contract. It’s quite shocking, particularly over such a financially difficult period!
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Kev
(@kevincorky) reported
@virginmedia I have spoken on chat help on the app and virgin have waived this fee for me, my services were due to be installed on 19 Feb but nobody was sent to install the cable to my property prior to this date, so it was delayed to 3 March
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Himalayan Salt Store
(@himalayanstore) reported
@virginmedia No, Virgin website has not shown any issues since Friday. However it was off all day Friday while engineers "fixed" it. And since then, it goes off every 10-20 minutes constantly. This has already costed me 2 days work. I've tried every fix personally online for my hub
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Adrian Byrne
(@AdrianByrne11) reported
@virginmedia That's in part the issue, I have had to chase you guys since January despite promises of returning my calls. If someone can DM me I can share details so that the right person gets in touch
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Karen
(@Karen_Needham) reported
@virginmedia iPhone. Never seen this message before and if I’m on the Wi-Fi it needs to be secure. Thx
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Sophie Wyndham-Lewis
(@sophwl) reported
@virginmedia I also spoke to the complaints team and put in a complaint last week which has not been acted on?! Such poor customer service
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Ian MacLean
(@ianmaclean88) reported
@virginmedia Issue still unresolved with no indication it is being dealt with. Can you please arrange for someone to contact me or deal with it asap? Thanks.
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Amanda Woodley Pick
(@PickWoodley) reported
@virginmedia I do no need any help today as my issue been sorted out, thanks. Finally got through to customer services on Saturday. What a pallava!
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Matt Slocombe
(@matthewslocombe) reported
@virginmedia Thanks. It says there is a network issue