Virgin Media Outage Report in Garstang, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Garstang, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Garstang and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Garstang, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackpool, Preston, Cleveleys, Morecambe and Lancaster.
| City | Problem Type | Report Time |
|---|---|---|
 Blackpool |
TV | |
| Preston |
Total Blackout | |
| Preston |
TV | |
| Preston |
Total Blackout | |
| Preston |
Internet | |
| Preston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Garstang, England
Latest outage, problems and issue reports in Garstang and nearby locations:
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia why does my super hub 3 keep resetting my WiFi password. I’m having to change it through settings every other day because it keeps defaulting back to the security key, this is causing major issues
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Mohammed Seedat | Sports Marketing
(@mseedat0) reported
from
Preston, England
@virginmedia my network is very poor! Getting no signal at all.
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia Hi, my broadband has just gone off is there a known issue in my area or do I need to book an engineer ?
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The Monk
(@StephenMonk1970) reported
from
Preston, England
Help @virginmedia. Once again I'm left unable to ring my doctors because you attempted the direct debit early and it failed. My Oomph sim will now not work until I make a payment. Please that's all I want to do. Do I need to go to Ofcom or the Ombudsman. This seriously effects me
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The Monk
(@StephenMonk1970) reported
from
Preston, England
Virgin Mobile. Utterly useless. All I want is to send a text and call people. My bill isn't due until 8th May. There is no online help. Really cheesed off. #virginmobile #virginmedia #virginbilling
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sarah
(@ms_sasmassey) reported
from
Preston, England
@virginmedia hi my tivo remote is broken trying to order new online and an error message comes up. Can't get through on the phone Help
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia It just says to book an engineer, but I don’t want to book it incase it’s an external issue which will be fixed
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✨Shimmi✨ Comms open!
(@ShimmiArt) reported
from
Preston, England
@virginmedia internet yesterday went from 12mbs (11am) to 30mbs (3pm). Today it’s 3mbs. How is this acceptable? No reported issues but our internet goes up and down constantly, sometimes goes off altogether
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia just spoke to Saba in your technical department and wow how rude can someone be?! Think she needs to go back to customer service school!
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Martin Booker
(@M4rtinBooker) reported
from
South Shore, England
@virginmedia @richardbranson how bad are your installation teams in Blackpool! They can’t even put a cable in the ground in 6 weeks at my property, think somebody needs to check on your engineers to see what they do all day! #busydoingnothing #virginmedia #broadband 👎🤬
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia Yeah we're just going to wait yet again for you to "fix" the problem, not holding my breath! And yet you chose to address this and not the rude customer service I received 🤔
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lisa lloyd
(@llloydman) reported
from
South Shore, England
@virginmedia Is there a problem ? No virgin media here
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Joel Procter
(@onjoelp) reported
from
Lancaster, England
@virginmedia ur internet is so bad! I hate u so much!
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Taz Ali
(@TazAliPreston) reported
from
Preston, England
@virginmedia can someone please message me. I have been struggling to get hold of someone to resolve a home telephone number. I have been promised call backs to resolve this long overdue complaint. But still waiting to speak to someone! #CustomerExperience
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Paul Flores
(@RajFlores4) reported
from
Blackpool, England
@virginmedia hi, are you having connection problems?
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Simon Blakeway
(@nomis1974) reported
from
Middleton, England
@virginmedia same problem in Lancaster. TV has gone down. Program guide still works just no picture. Same on the App, it says my Internet connection is poor even though its over 200mps. Still got fibre obviously
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Tim Cross
(@TC6112) reported
from
Middleton, England
@virginmedia What is the broadband status at LA4 6EP please? The system appears to have gone down.
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia Clapping back, finally got some *****, now please go fix the Internet!
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia The Internet service in FY4 Blackpool has been dropping in and out, apparently there's an issue in the area
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Stephanie Andrews
(@Dreamendoqueen) reported
from
South Shore, England
Tell you what...@virginmedia know how to persuade you to change service providers...2 calls in 3 nights to “upgrade my mobile phone services”...told the first person I’m happy with what I’ve got...I’m not a fan of repeating myself...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BigbadJohnny34 This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@GameOver0197 @virginmedia @bt_uk This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @hickeydave1 I’m no longer interested in your complaints code, after all you weren’t interested in my complaint when it occurred. I’ve left and see no further satisfaction to be gained from your process. I will get huge satisfaction from telling anyone who will listen how poor @virginmedia is
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SB78
(@Steve_Butler) reported
from
Gravesend, England
@virginmedia Just called customer services asking for some cable so I can move a TiVo box - completely unhelpful & didn't understand what I wanted Just kept telling me £99 for an engineer
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Samuel Douglas
(@sldouglas88) reported
from
Cambridgeshire, England
@virginmedia I will do 👍🏽 I'm an idiot for leaving in the first place 😂
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@nickkingone @virginmedia The @virginmedia customer service and product is definitely the joke
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia There are a couple of threads I've contributed to. I'll try to post the one I looked at this morning and posted the same comment I tweeted. My point is that it shouldn't be a one at a time fix.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.