Virgin Media outages and service status in Cleveleys, England

Problems in the last 24 hours in Cleveleys, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cleveleys, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cleveleys, England

The most recent Virgin Media outage reports came from the following cities: Blackpool, Cleveleys, and Lancaster.

City	Problem Type	Report Time
Blackpool	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Cleveleys, England

Latest outage, problems and issue reports in Cleveleys and nearby locations:

• 
  Chris Webb (@ChrisPWebb) reported 6 minutes ago from Blackpool, England

  Just as the main event starts, my @virginmedia internet goes down for the 10th time this week 🤬 #WarringtonLopez

• 
  Stuart Carey (@RealStuartCarey) reported 6 minutes ago from Kirkham, England

  @virginmedia So I did it this morning and it said there was a problem in my area and it should be fix by 3pm today but I still keep seeing a “no service” sign appear.

• 
  Bunny 💙 (@Tiiredbunny) reported 9 minutes ago from South Shore, England

  @virginmedia I will leave it open but nothing popped up earlier should I sign in?

• 
  Lee Thomas (@Madhornet73) reported 9 minutes ago from South Shore, England

  @virginmedia The red button is not working again for the football

• 
  Tammy (@MissT2009) reported 12 minutes ago from Blackpool, England

  @virginmedia Fine. I'll just cancel my account then seem as I can't speak to anyone to resolve my issue

• 
  Sean Wilson (@sean_wilson87) reported 14 minutes ago from South Shore, England

  Once again @virginmedia your internet connection drops as soon as we get bad weather. Lost count of the amount of times this has happened, and with the amount of money I pay you nothing happens to stop this happening again. Shocking service. 👏🏻👏🏻👏🏻

• 
  Alastair Taylor (@AliTaylorGolf) reported 17 minutes ago from South Shore, England

  @virginmedia How come I can get through to your sales dept in 5 mins but still not through to support team after 45 mins? Is it that you have so many issues or don’t bother enough to staff appropriately? #justasking #customerservice

• 
  Retep Nosnibor (@croupier1970) reported 18 minutes ago from Blackpool, England

  @virginmedia I've just filled I the feedback form with a zero. No one called back and it is now 4 hours since the call. Our Internet (wifi) is working after being without all day & on and off over previous 24 hours. Just awful service. Truly our worst experience ever!!!

• 
  Stuart Carey (@RealStuartCarey) reported 18 minutes ago from Kirkham, England

  @virginmedia I’ve been getting “ No Service “ since Sunday. My postcode is Pr42uj. Is there a problem in my area. 🤔

• 
  𝕵𝖆𝖘𝖔𝖓 𝕲𝖆𝖗𝖜𝖔𝖔𝖉 (@GarwoodTweets) reported 18 minutes ago from Blackpool, England

  @virginmedia my Internet just went off. Wtf is going on? Two people in my household (including myself) are working from home and require urgent access to the Internet.

• 
  Tom Walsh  (@tomwalsh77) reported 19 minutes ago from Lancaster, England

  @virginmedia They said there were several similar faults in my area all with intermittent connection issues.

• 
  Lynne Webster (@lynneglenn13) reported 22 minutes ago from South Shore, England

  1. Fuming @virginmedia . Disgusting customer service today when my husband called to report a fault. Our disabled son has no access to his virgin box for watching Netflix. Asked for an engineer. “We don’t do that you will have to pay”.

• 
  The Dadblogs (@The_dadblogs) reported 26 minutes ago from South Shore, England

  @virginmedia The Internet service in FY4 Blackpool has been dropping in and out, apparently there's an issue in the area

• 
  sevs66 (@mgsevs) reported 29 minutes ago from Kirkham, England

  @virginmedia @1862_TwoPies Cut and paste Cut and paste Cut and paste That is NOT customer service even if you fake it to be

• 
  sevs66 (@mgsevs) reported 32 minutes ago from Kirkham, England

  @virginmedia This help page just walks me through what I've already done, it doesn't show me how to reset the pod

• 
  Christine H (@LentilLover) reported 38 minutes ago from Blackpool, England

  @OrganisedPauper Terrible service from #virginmobile #virginmedia is this the best you can do?

• 
  Ali Taylor (@AliTaylorGolf) reported 50 minutes ago from South Shore, England

  Hi @virginmedia I’ve been on hold for an hour and you’ve just cut me off!! I take it I need to call back for more of this great service?

• 
  Andy Docherty (@docherty53) reported 50 minutes ago from South Shore, England

  @virginmedia gets a very poor score regarding customer service on watchdog ..I am feeling vindicated :) to be fair they score very well on broadband speed

• 
  Michael Dugdale (@Oscarmeg) reported 57 minutes ago from South Shore, England

  @virginmedia No, that’s never been given to me as an option

• 
  Julia Marmo (@JuliaMarmo) reported 60 minutes ago from Fleetwood, England

  @virginmedia hello no phone signal since Tuesday 12th Jan. please advise ASAP.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Allen Johnson 🇵🇸 (@AllenJohnson18) reported 8 minutes ago

  @virginmedia I have been without internet, phone and tv since Thursday 13 August. Despite 4 engineers from VM and 3 Commex 2000. I have been blatantly lied to by your customer service team who made me wait 5days for an appointment. Sick of Virgin Media

• 
  Jim_Bo (@burchett84) reported 8 minutes ago

  @virginmedia Hello, can someone please help me regarding my account.

• 
  Ian Abbott (@IJTrueBlue) reported 11 minutes ago

  How do I make a complaint about your doorstep cold callers @virginmedia

• 
  Dips (@Ndola19) reported 14 minutes ago

  @moonpeach212 @virginmedia Hey, VM will not sort anything out. I have spent so much time trying to sort out my issue as O2 failed to apply my Volt benefit. VM claims they have done everything while O2 claim they are waiting for VM confirmation. They drag the issue out hoping you will go away

• 
  Alan Owen (@AlanOwen1947) reported 15 minutes ago

  @JFab208 @virginmedia 502 and 503 plus a couple of movie channels are pixalating all the time and unwatchable,says trying to fix!! and that was weeks ago, paying £105 a month for crap service

• 
  Keeley 🌻 (@Keeleyeveline_) reported 17 minutes ago

  @teenarani @virginmedia Hopefully it gets back up and running ASAP. Went to go onto my laptop and couldn't connect to the Internet that's the only reason I new it was down otherwise I wouldn't have

• 
  Cameron thompson (@CAMERON1Tzz) reported 17 minutes ago

  @virginmedia internets been off since Thursday hurry up and sort this out ur company takes enough money. Terribly handing these problems we pay u give internet and tv not fix the problems cause that are always on the company’s end.

• 
  Bartłomiej Hajduk (@bart_hajduk) reported 19 minutes ago

  @virginmedia I've written to the local council, hopefully they will enforce the repairs or issue a fine.

• 
  Anthony Hockey (@AnthonyHoc69184) reported 24 minutes ago

  @virginmedia why does the internet keep dropping in and out, affecting interactive services on my tv box? I assume it’s either because the equipment is reconditioned or your system is poor

• 
  Gary Adams (@GazzaAdams) reported 26 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.