Virgin Media Outage Report in Lancaster, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancaster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancaster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Lancaster, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Cleveleys and Lancaster.
| City | Problem Type | Report Time |
|---|---|---|
 Cleveleys |
TV | |
| Lancaster |
Internet | |
| Lancaster |
Internet | |
| Lancaster |
Internet | |
| Morecambe |
TV | |
| Cleveleys |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancaster, England
Latest outage, problems and issue reports in Lancaster and nearby locations:
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Julia Marmo
(@JuliaMarmo) reported
from
Fleetwood, England
@virginmedia hello no phone signal since Tuesday 12th Jan. please advise ASAP.
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KateCap ❤️
(@Kate223110) reported
from
Halton, England
@virginmedia Wired connection never worked. I’m wanting to cancel
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justChris 🏍🇬🇧🏴
(@astlecw) reported
from
Carnforth, England
Walking home saw a Virgin Media contractors truck turning off the main road, there's a thousand places it could be going, but let's guess. YES!! Outside our house when I get back. It's like flies to a cow pat. They never leave us alone😡
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Tim Cross
(@TC6112) reported
from
Middleton, England
@virginmedia What is the broadband status at LA4 6EP please? The system appears to have gone down.
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frances whitehead
(@franners82) reported
from
Garstang, England
@virginmedia can you help me verify my account - not receiving any emails…
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pfarri
(@apocolypse2015) reported
from
Kirkby Lonsdale, England
So, having just moved house to Cumbria, i contact #virginmedia to transfer my broadband, which they said a few weeks ago "would not be a problem" Now they tell me they dont operate around my new address, and are now trying to charge me £250 for breaking my contract. Any advice ??
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darren gotham
(@DarrenGotham) reported
from
Halton, England
@virginmedia no broadband connection at home. Cannot get app to connect, cannot get connection to help page. Router rebooted. Need help.
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Sam McCartney 🇺🇦🥧
(@SamMcCartney) reported
from
Halton, England
@dazzle961 @virginmedia It’s well ****: mine isn’t I don’t think
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Jen ✨✨
(@Jenniboyd2510) reported
from
Middleton, England
So ringing @TUIUK for my refund & put on hold for 58 mins to be told they can't help and also to get a bill from @virginmedia of £58 for the call #nothappy @MartinSLewis how is this fair
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shaunna hayes
(@shaunnahayes) reported
from
Lancaster, England
@virginmedia The services are back on but the issue is still unresolved as iv paid way over my bill and still owe more apparently
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Dave “Benny” Bentley
(@DavePARA_MEDIC) reported
from
Bolton-le-Sands, England
@virginmedia crap customer service, we said that we wanted to switch provider, you said we would have to give 30 days notice, fair enough, and now you have just disconnected us anyway 🤬 poor comms from your Team, The Virgin Media Pizza 🍕 would have pubes as a topping
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@ThreeUKSupport I do have WiFi but I pay virgin media for that. When are you going to fix your network. I’ve been told your network is suffering because of the 5G rollout. Please fix it.
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justChris 🏍🇬🇧🏴
(@astlecw) reported
from
Carnforth, England
Virgin Media's contractors back again, digging up the road for about the 10th time. Every time they go, we just KNOW they'll be back - might be next week, might be 2 months, but they will be back. They never leave us alone 🤬🤬🤬
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Marc Lancaster
(@Kiefer1667) reported
from
Bolton-le-Sands, England
@virginmedia hi, ive been charged for cancelling a service when i was advised by one of your phone operators that i wudnt be, because youd swapped me onto Vodafone signal instead of staying on ee signal,can you advise why ive been charged when told i wudnt be?
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Joel Procter
(@onjoelp) reported
from
Lancaster, England
@virginmedia ur internet is so bad! I hate u so much!
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✨Colette Squirrell✨
(@colette_squiz) reported
from
Middleton, England
@GBateson23 @virginmedia I’m coming to the end of my Virgin Media contract and I’ve got to ring them to get the price down and I’m dreading it 😭
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Simon Blakeway
(@nomis1974) reported
from
Middleton, England
@virginmedia same problem in Lancaster. TV has gone down. Program guide still works just no picture. Same on the App, it says my Internet connection is poor even though its over 200mps. Still got fibre obviously
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pfarri
(@apocolypse2015) reported
from
Kirkby Lonsdale, England
@virginmedia Already done. Annoyed that we were assured that we could transfer our service to our new house, despite me querying this with the operator at the time. A note to this effect is also on our call log. Surely it is you who is now breaking the contract, not me.
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𝔼𝕞𝕝𝕪𝕟 𝔹𝕦𝕤𝕓𝕪
(@Ampslave) reported
from
Middleton, England
Not a happy @virginmedia customer right now! First time I've seen my kids in six weeks! #virginmedia
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Adam Nutt
(@AdamNutt247) reported
from
Middleton, England
@virginmedia I've had no Internet since last night. Is there a local issue thats being worked on or can an engineer be sent out to resolve the issue? LA3 area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mark Hughes
(@Mark56623345) reported
@a516digital With me i like to keep everything all paid under one method if possible. Been a sky customer for 33 years now. So , thats that, the other thing i didnt realize is virgin media is no longer available at my address.
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Jenny Moon
(@75Jenontherun) reported
@virginmedia There is today but there wasn’t at the weekend. We were told it would be resolved by 6pm but nope not working. We work from home and my kids need to do homework? We’ve been loyal customers for 12 years but we will leave Virgin as there have been so many issues lately.
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ben
(@benrelton) reported
from
Hartlepool, England
Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia
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David McBride FCCT
(@davidmcbride1) reported
@virginmedia Separate issues. Complaint is over my mobile which hasn't been understood. The hour long unanswered wait was for broadband and TV. But your unhelpful attitude isn't making me want to stay.
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Lynn Coates
(@WildLynncwild) reported
@virginmedia offer terrible customer service. My additional payment of homework offered priority call out! However, the call out I was given was 6 day wait and not a priority slot. They promised to bring it a day earlier but have not! Disgusting
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Lyndon
(@lyndonstb) reported
@virginmedia I made a complaint via your web form because this is the way I wanted to complain. I got a response telling me to call up. If I wanted to call up and be in a queue for hours I would. Terrible lazy service. Who can I escalate this to?
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Lee-Lee
(@Lee4892) reported
@VirginMediaIE @UtilityregCRU "In relation to the internet issues, these were identified as Wi-Fi issues& unfortunately Wi-Fi is not a guaranteed service& Virgin Media have stated they have troubleshooter to the extent that can regarding Wi-Fi as apart of this case."
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Helen
(@hippiehels) reported
@virginmedia Going round in constant circles trying to get help for my elderly mother who's landline hasn't worked for weeks. Yes, we have tried two brand new phones. No option to book an engineer online as apparently there is no fault!! #notconnected
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🫶🏼Sarah ‘Hope Is Everything’ Dalton🫶🏼
(@FeralMother44) reported
@dickndom Not Virgin Media! We changed to just BT broadband and Amazon fire stick for tv plus god old DVD player for our fav DVD’s! Saved so much money and so far no issues with Wifi or broadband and speed does multiple devices around the home plus when hubby works at home too.
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Jack
(@Jack_Rixmah) reported
@virginmedia constantly i face problems with your service no ethernet will work out of the hub whatsoever