Virgin Media Outage Report in Lancaster, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancaster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancaster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Lancaster, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Cleveleys.
| City | Problem Type | Report Time |
|---|---|---|
 Cleveleys |
Wi-fi | |
| Cleveleys |
TV | |
| Lancaster |
Internet | |
| Lancaster |
Internet | |
| Lancaster |
Internet | |
| Morecambe |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancaster, England
Latest outage, problems and issue reports in Lancaster and nearby locations:
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Emma
(@Emmalouh501) reported
from
Halton, England
@virginmedia An engineer was supposed to be with me between 12:00 - 16:00 today. Am I to take it they’re not coming? There’s a £25 cancellation fee if I am not in / cancel… I expect that £25 off my next bill please?
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Marc Lancaster
(@Kiefer1667) reported
from
Bolton-le-Sands, England
@virginmedia hi, ive been charged for cancelling a service when i was advised by one of your phone operators that i wudnt be, because youd swapped me onto Vodafone signal instead of staying on ee signal,can you advise why ive been charged when told i wudnt be?
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Jase Whelan
(@WiJayWhelan) reported
from
Halton, England
@virginmedia Still down
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✨Colette Squirrell✨
(@colette_squiz) reported
from
Middleton, England
@GBateson23 @virginmedia I’m coming to the end of my Virgin Media contract and I’ve got to ring them to get the price down and I’m dreading it 😭
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EverydayKnitter
(@EverydayKnitter) reported
from
Halton, England
@KnittingWyrd @virginmedia @CommunityFibre I've just been hearing about it. It sounds awful. And such terrible customer service too
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@andrewmolyneux@mastodon.world
(@andrewmolyneux) reported
from
Halton, England
OK I haven’t tweeted in months but I’ve now been trying to cancel my @virginmedia broadband since Friday. First via WhatsApp, then I gave up and phoned but I’m getting the runaround. Please let me cancel your overpriced service and hopefully never do business with you again 😡
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shaunna hayes
(@shaunnahayes) reported
from
Lancaster, England
@virginmedia The services are back on but the issue is still unresolved as iv paid way over my bill and still owe more apparently
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@andrewmolyneux@mastodon.world
(@andrewmolyneux) reported
from
Halton, England
@virginmedia I called yesterday - after 2 calls totalling about 80 minutes the customer service person said she couldn’t process the termination due to a technical error and would call me back in half an hour. I haven’t heard anything since then.
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Chris Atkinson
(@AckersStorm) reported
from
Halton, England
@virginmedia is broadband still down?
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Tim Cross
(@TC6112) reported
from
Middleton, England
@virginmedia What is the broadband status at LA4 6EP please? The system appears to have gone down.
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Julia Marmo
(@JuliaMarmo) reported
from
Fleetwood, England
@virginmedia hello no phone signal since Tuesday 12th Jan. please advise ASAP.
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pfarri
(@apocolypse2015) reported
from
Kirkby Lonsdale, England
@virginmedia Already done. Annoyed that we were assured that we could transfer our service to our new house, despite me querying this with the operator at the time. A note to this effect is also on our call log. Surely it is you who is now breaking the contract, not me.
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darren gotham
(@DarrenGotham) reported
from
Halton, England
@virginmedia no broadband connection at home. Cannot get app to connect, cannot get connection to help page. Router rebooted. Need help.
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Simon Blakeway
(@nomis1974) reported
from
Middleton, England
@virginmedia same problem in Lancaster. TV has gone down. Program guide still works just no picture. Same on the App, it says my Internet connection is poor even though its over 200mps. Still got fibre obviously
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KateCap ❤️
(@Kate223110) reported
from
Halton, England
@virginmedia Wired connection never worked. I’m wanting to cancel
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Sam McCartney 🇺🇦🥧
(@SamMcCartney) reported
from
Halton, England
@dazzle961 @virginmedia It’s well ****: mine isn’t I don’t think
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Andrew Murray
(@frogboyflips) reported
from
Halton, England
@virginmedia It doesn't let me 'Test your hub' as says service isn't available right now. This is a business account by the way.
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frances whitehead
(@franners82) reported
from
Garstang, England
@virginmedia can you help me verify my account - not receiving any emails…
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Joel Procter
(@onjoelp) reported
from
Lancaster, England
@virginmedia ur internet is so bad! I hate u so much!
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pfarri
(@apocolypse2015) reported
from
Kirkby Lonsdale, England
So, having just moved house to Cumbria, i contact #virginmedia to transfer my broadband, which they said a few weeks ago "would not be a problem" Now they tell me they dont operate around my new address, and are now trying to charge me £250 for breaking my contract. Any advice ??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex
(@Mentasrose) reported
I don't get a lot of time off but when I do it's without internet as @virginmedia's uptime the past month has been atrocious and the response of "There's no issue detected" is getting old.
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Andrea. 🦋🐝🦋🐝
(@andreajane2012) reported
@virginmedia VERY disappointed , have no wi-fi or TV from 11:30am & a machine message states you’ve found problem but may not be fixed till gone 9pm .. refund expected , your quick to take payments not quick to fix problems , working from home now stopped 🤬
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Jemmy55 🏴 🇮🇱🇬🇧
(@Jemmy551) reported
@virginmedia I spoke to someone on the phone and got the usual pointless bloody excuses. VM was SUPPOSED to have carried out essential maintenance last week, as well as few weeks before that, but of course they didn’t. That’s what has lead to the **** I’ve had to put up with today.
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Jamie Fraser
(@JamieFr93698840) reported
@virginmedia Media hub 5 has been switching itself off for two weeks. Waited 5 days for an Engineer to come. Came out this morning and replaced the router. Worked for 20 minutes and is down again. Customer service says case has been closed and Engineer will come back in 2 days!
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Mrklaw
(@MrKlawUK) reported
@TheLegendOfMart @skytv same here. As a virginmedia customer I'm frustrated by not having access to Sky Atlantic, and Now TV is very poor quality. You have these IPTV pucks already, there are millions of homes that already have TVs not ready to replace
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Mrs
(@deepseawifey) reported
@virginmedia I have been attempting to resolve this issue since the 15th July without resolution. I have escalated several official complaints all of which I am told someone will contact me within 48 hours and to this date nobody has ever called me back ! I have spent approx 40 hours on calls
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Michael Barlow
(@real_mwb) reported
@virginmedia You misunderstand. She has cancelled her contract yet Virgin continue to harass her and fail to respond to her emails or calls. Disgusting!!!
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Geo
(@LesterGeorgia) reported
@virginmedia I had a message saying we are still dealing with this complaint about 4 months ago..It isn’t good enough
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Joanne 🎿♥️
(@JoanneBircsak) reported
@virginmedia Any news on your ability to webchat ? Shall I keep paying for a service that I cancelled ? Please help, I don't feel I should chase this ? Would you agree ?
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Trevor Stone
(@trevorstone1) reported
@virginmedia trying to renew my broadband package online but the page keeps coming up with an error. Online chat seems impossible to find. Can you help?