Virgin Media Outage Report in Lancaster, Lancashire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancaster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancaster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 20: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Lancaster, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Morecambe.
| City | Problem Type | Report Time |
|---|---|---|
 Morecambe |
TV | |
| Morecambe |
TV | |
| Morecambe |
Wi-fi | |
| Morecambe |
TV | |
| Morecambe |
TV | |
| Morecambe |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancaster, England
Latest outage, problems and issue reports in Lancaster and nearby locations:
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@andrewmolyneux@mastodon.world
(@andrewmolyneux) reported
from
Halton, England
@virginmedia I called yesterday - after 2 calls totalling about 80 minutes the customer service person said she couldn’t process the termination due to a technical error and would call me back in half an hour. I haven’t heard anything since then.
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Emma
(@Emmalouh501) reported
from
Halton, England
@virginmedia No I haven’t. You’ve let me down?? Why should I be chasing you??
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frances whitehead
(@franners82) reported
from
Garstang, England
@virginmedia can you help me verify my account - not receiving any emails…
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Chris Atkinson
(@AckersStorm) reported
from
Halton, England
@virginmedia is broadband still down?
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Simon Blakeway
(@nomis1974) reported
from
Middleton, England
@virginmedia same problem in Lancaster. TV has gone down. Program guide still works just no picture. Same on the App, it says my Internet connection is poor even though its over 200mps. Still got fibre obviously
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Marc Lancaster
(@Kiefer1667) reported
from
Bolton-le-Sands, England
@virginmedia hi, ive been charged for cancelling a service when i was advised by one of your phone operators that i wudnt be, because youd swapped me onto Vodafone signal instead of staying on ee signal,can you advise why ive been charged when told i wudnt be?
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darren gotham
(@DarrenGotham) reported
from
Halton, England
@virginmedia no broadband connection at home. Cannot get app to connect, cannot get connection to help page. Router rebooted. Need help.
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Emma
(@Emmalouh501) reported
from
Halton, England
@virginmedia An engineer was supposed to be with me between 12:00 - 16:00 today. Am I to take it they’re not coming? There’s a £25 cancellation fee if I am not in / cancel… I expect that £25 off my next bill please?
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Sam McCartney 🇺🇦🥧
(@SamMcCartney) reported
from
Halton, England
@dazzle961 @virginmedia It’s well ****: mine isn’t I don’t think
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KateCap ❤️
(@Kate223110) reported
from
Halton, England
@virginmedia Wired connection never worked. I’m wanting to cancel
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Andrew Murray
(@frogboyflips) reported
from
Halton, England
@virginmedia It doesn't let me 'Test your hub' as says service isn't available right now. This is a business account by the way.
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pfarri
(@apocolypse2015) reported
from
Kirkby Lonsdale, England
So, having just moved house to Cumbria, i contact #virginmedia to transfer my broadband, which they said a few weeks ago "would not be a problem" Now they tell me they dont operate around my new address, and are now trying to charge me £250 for breaking my contract. Any advice ??
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pfarri
(@apocolypse2015) reported
from
Kirkby Lonsdale, England
@virginmedia Already done. Annoyed that we were assured that we could transfer our service to our new house, despite me querying this with the operator at the time. A note to this effect is also on our call log. Surely it is you who is now breaking the contract, not me.
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Emma
(@Emmalouh501) reported
from
Halton, England
@virginmedia I’ve called 7 times in just over a week. Pitiful service.
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Jase Whelan
(@WiJayWhelan) reported
from
Halton, England
@virginmedia Still down
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@andrewmolyneux@mastodon.world
(@andrewmolyneux) reported
from
Halton, England
OK I haven’t tweeted in months but I’ve now been trying to cancel my @virginmedia broadband since Friday. First via WhatsApp, then I gave up and phoned but I’m getting the runaround. Please let me cancel your overpriced service and hopefully never do business with you again 😡
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darren gotham
(@DarrenGotham) reported
from
Halton, England
@virginmedia how long are we going to be having problems for? Reboot of hub 3 & still green lights. How about an upgrade to hub 4/5??
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EverydayKnitter
(@EverydayKnitter) reported
from
Halton, England
@KnittingWyrd @virginmedia @CommunityFibre I've just been hearing about it. It sounds awful. And such terrible customer service too
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Emma
(@Emmalouh501) reported
from
Halton, England
Another evening. No broadband. Five out of the last nine nights with absolutely no service. @virginmedia you are THE worst service provider I’ve ever had the misfortune to deal with. Appalling.
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Michelle Cobley
(@michelle_cobley) reported
from
Halton, England
@virginmedia another day of disruption from @virginmedia with no internet and extremely poor customer service being bounced around and phone cut off!! 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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michelle mcginty
(@michelles12) reported
@virginmedia once again a disgraceful service from virgin media for our elderly. That’s more upset for my 85 year old grandparents due to you not doing tour job properly
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Dave🎩Miester
(@DaveMiester) reported
@absoluteradio @bushontheradio @RichieFirth When the kids burst into the living room in a panic because the WI-FI is down, "do I look like a Virgin Media engineer"? Or "oh, wait while I go and get my bag of broadband spanners"
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Michael
(@LangCheshire) reported
@virginmedia Wifi not working again. @virginmedia once again absolute pile of rubbish.
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sarah thompson
(@sarahthompson90) reported
@MoiraHufton @virginmedia Exactly the same happening to me , it’s disgraceful. They then advise to join a customer forum to find an answer to my issue?! No access to emails for 3 weeks and 4 hours upwards wasted on phone calls that get me no where & they have the cheek to increase our bills !!
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia do you get a kick out of never returning a call request or dealing with a customer complaint but just sending letters? Your customer service has gone to pot, it’s awful.
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Tanya Blake
(@Tanya_Blake) reported
@virginhelp @Virgin @virginmedia Hi I still haven't had a reply. Anyone going to actually help me with this?
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Vera Deacon
(@veradeacon) reported
@virginmedia How much perseverance do you expect a customer to have? 7am til 4pm? And still no real person! Still no resolutioN, Do you think customers have no life, other than to listen to @virginmedia excuses and lies... disgusting service, worst service ever...
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🇬🇧🇪🇺🇳🇿🏴
(@LondonMattV) reported
After 4 weeks plus of trying to cancel my @virginmedia account I've finally succeeded its only taken a text chat that spanned over 11hrs ( today ) ( not including 12 plus 50min on hold then terminate calls) over the last month
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Smithy
(@SmithDonna17570) reported
@virginmedia You may not be able to arrange callbacks from your department but you can pass my details on to the relevant department who can contact me. Of course we have rebooted and checked for issues on our on line status every time we want to use it! Get somebody to call us ASAP !!
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🔥Soxygamer🔥
(@SoxyGamer) reported
@KRNGStallion @virginmedia Damn sorry to see this go to ombudsman adv not fit for purpose for your job - get out of contract & go back to provider who gave u better upload initially. I had to do this.