Virgin Media Outage Report in Halton, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Halton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Halton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Halton, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Morecambe and Lancaster.
| City | Problem Type | Report Time |
|---|---|---|
 Morecambe |
Internet | |
| Lancaster |
Internet | |
| Lancaster |
Wi-fi | |
| Morecambe |
TV | |
| Morecambe |
TV | |
| Morecambe |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Halton, England
Latest outage, problems and issue reports in Halton and nearby locations:
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@JustCallMeSeann @virginmedia The engineer told me several people in the area had the same issue as me and it wa likely due to a fault at the cabinet. I told this to customer service who then wanted to send another engineer to my house. 🙄
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Joel Procter
(@onjoelp) reported
from
Lancaster, England
@virginmedia ur internet is so bad! I hate u so much!
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justChris 🏍🇬🇧🏴
(@astlecw) reported
from
Carnforth, England
Walking home saw a Virgin Media contractors truck turning off the main road, there's a thousand places it could be going, but let's guess. YES!! Outside our house when I get back. It's like flies to a cow pat. They never leave us alone😡
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justChris 🏍🇬🇧🏴
(@astlecw) reported
from
Carnforth, England
Virgin Media's contractors back again, digging up the road for about the 10th time. Every time they go, we just KNOW they'll be back - might be next week, might be 2 months, but they will be back. They never leave us alone 🤬🤬🤬
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pfarri
(@apocolypse2015) reported
from
Kirkby Lonsdale, England
@virginmedia Already done. Annoyed that we were assured that we could transfer our service to our new house, despite me querying this with the operator at the time. A note to this effect is also on our call log. Surely it is you who is now breaking the contract, not me.
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@JustCallMeSeann @virginmedia Several people in my local area have reported the issue hence why I know the problem is at the local virgin media cabinet as stated by their own engineer.
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✨Colette Squirrell✨
(@colette_squiz) reported
from
Middleton, England
@GBateson23 @virginmedia I’m coming to the end of my Virgin Media contract and I’ve got to ring them to get the price down and I’m dreading it 😭
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@virginmedia Internet seems to be ok at the moment. The service status never reflects if service is down or not. My issue is with the intermittent loss of internet connection. Customer service treat me like an idiot. Please fix the problem in my area. (Lancaster)
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Adam Nutt
(@AdamNutt247) reported
from
Middleton, England
@virginmedia I've had no Internet since last night. Is there a local issue thats being worked on or can an engineer be sent out to resolve the issue? LA3 area.
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@JustCallMeSeann @virginmedia I realise the hub 3 isn’t great but like I said the issue (likely due to over subscription) is external to my property. Hopefully with enough people nagging them, Virgin will fix the local area fault.
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James
(@JamesUHMB) reported
from
Lancaster, England
@virginmedia Don't forget the total disregard for personal data. Especially of you're not even a customer!!
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Julia Marmo
(@JuliaMarmo) reported
from
Fleetwood, England
@virginmedia hello no phone signal since Tuesday 12th Jan. please advise ASAP.
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Dave “Benny” Bentley
(@DavePARA_MEDIC) reported
from
Bolton-le-Sands, England
@virginmedia crap customer service, we said that we wanted to switch provider, you said we would have to give 30 days notice, fair enough, and now you have just disconnected us anyway 🤬 poor comms from your Team, The Virgin Media Pizza 🍕 would have pubes as a topping
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@ThreeUKSupport I do have WiFi but I pay virgin media for that. When are you going to fix your network. I’ve been told your network is suffering because of the 5G rollout. Please fix it.
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shaunna hayes
(@shaunnahayes) reported
from
Lancaster, England
@virginmedia The services are back on but the issue is still unresolved as iv paid way over my bill and still owe more apparently
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Marc Lancaster
(@Kiefer1667) reported
from
Bolton-le-Sands, England
@virginmedia hi, ive been charged for cancelling a service when i was advised by one of your phone operators that i wudnt be, because youd swapped me onto Vodafone signal instead of staying on ee signal,can you advise why ive been charged when told i wudnt be?
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pfarri
(@apocolypse2015) reported
from
Kirkby Lonsdale, England
So, having just moved house to Cumbria, i contact #virginmedia to transfer my broadband, which they said a few weeks ago "would not be a problem" Now they tell me they dont operate around my new address, and are now trying to charge me £250 for breaking my contract. Any advice ??
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Jen ✨✨
(@Jenniboyd2510) reported
from
Middleton, England
So ringing @TUIUK for my refund & put on hold for 58 mins to be told they can't help and also to get a bill from @virginmedia of £58 for the call #nothappy @MartinSLewis how is this fair
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Tim Cross
(@TC6112) reported
from
Middleton, England
@virginmedia What is the broadband status at LA4 6EP please? The system appears to have gone down.
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𝔼𝕞𝕝𝕪𝕟 𝔹𝕦𝕤𝕓𝕪
(@Ampslave) reported
from
Middleton, England
Not a happy @virginmedia customer right now! First time I've seen my kids in six weeks! #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Cotton
(@cottonsox34) reported
@virginmedia I was also told the problem has been going on I’m area for the last few months. I have a hub three and you are currently rolling out the hub 5, I asked for one to be sent to me and this was refused point blank as you are not doing this in my area at the moment
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M L
(@TweetsMick) reported
@virginmedia one and a half hours on phone to cancel contact as you don’t supply to new address and I’m transferred then they hung up!!
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Gary Cotton
(@cottonsox34) reported
@virginmedia I was also told the resets might take 30 mins to start working properly. I have asked for a call back from a supervisor but was told they are going to tell me the same thing and you will not upgrade my router. I hope this won’t be the case as I will just cancel my contract.
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Philip Morgan
(@fcowsndrooldogs) reported
@virginmedia I've now been cut off twice from calling customer service. Im trying to cancel my service before the contract rolls over to monthly today. Can someone help?
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Paul Jackson
(@pjextra) reported
@virginmedia really showing the love for customers.. a £10 credit to compensate for an ongoing network fault since 14th Jan, that they say won’t be fixed until at least 7th Feb, and that’s made broadband useable most days. I mean I’m just blown away by the love.
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David Gould
(@dgzipit) reported
Can @NetflixUK please fix their bug that identified @virginmedia WiFi routers as VPNs and then blocks the IP address. Sounds like a failed IT implementation that needs to be rolled back until it's professionally tested.
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🐣
(@ayeshaaxa) reported
@virginmedia Thank u but unfortunately I do NOT have WiFi because you haven't delivered, my mobile data has been drained by this and I only have social media data left on my package so conveniently for you I cannot raise a complaint through your link!
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Debs
(@debstergr) reported
Virgin Media customer service is crap. Fact
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Debs
(@debstergr) reported
@virginmedia your customer service is shocking. Spent days trying to get through to get contract renegotiated as you wanted to increase it by £40 a month. Renegotiated price & you’ve set it up £10 more a month than agreed. Now have the nightmare of trying to contact you again!!
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Brad Bennett
(@BradBennett95) reported
@virginmedia Hi, another two months on and we're still dealing with intermittent connectivity and ping issues. We have 2 people WFH in the house and randomly getting 150-200 ping is not acceptable. Calling has not solved this issue in the past and I'm feeling lost now. What do I do?