Virgin Media Outage Report in Halton, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Halton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Halton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Halton, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Lancaster, Fleetwood and Halton.
| City | Problem Type | Report Time |
|---|---|---|
 Lancaster |
Internet | |
| Lancaster |
Internet | |
| Fleetwood |
Wi-fi | |
| Halton |
Total Blackout | |
| Lancaster |
||
| Morecambe |
TV |
Community Discussion
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Virgin Media Issues Reports Near Halton, England
Latest outage, problems and issue reports in Halton and nearby locations:
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@andrewmolyneux@mastodon.world
(@andrewmolyneux) reported
from
Halton, England
@virginmedia I called yesterday - after 2 calls totalling about 80 minutes the customer service person said she couldn’t process the termination due to a technical error and would call me back in half an hour. I haven’t heard anything since then.
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Andrew Murray
(@frogboyflips) reported
from
Halton, England
@virginmedia It doesn't let me 'Test your hub' as says service isn't available right now. This is a business account by the way.
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EverydayKnitter
(@EverydayKnitter) reported
from
Halton, England
@KnittingWyrd @virginmedia @CommunityFibre I've just been hearing about it. It sounds awful. And such terrible customer service too
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Emma
(@Emmalouh501) reported
from
Halton, England
@virginmedia I’ve called 7 times in just over a week. Pitiful service.
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Simon Blakeway
(@nomis1974) reported
from
Middleton, England
@virginmedia same problem in Lancaster. TV has gone down. Program guide still works just no picture. Same on the App, it says my Internet connection is poor even though its over 200mps. Still got fibre obviously
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KateCap ❤️
(@Kate223110) reported
from
Halton, England
@virginmedia Wired connection never worked. I’m wanting to cancel
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Emma
(@Emmalouh501) reported
from
Halton, England
@virginmedia No I haven’t. You’ve let me down?? Why should I be chasing you??
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Michelle Cobley
(@michelle_cobley) reported
from
Halton, England
@virginmedia another day of disruption from @virginmedia with no internet and extremely poor customer service being bounced around and phone cut off!! 😡
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Robin
(@Robin1989) reported
from
Halton, England
@virginmedia is #virginmedia internet gone down again. Wa5 area.
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Jase Whelan
(@WiJayWhelan) reported
from
Halton, England
@virginmedia Still down
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Emma
(@Emmalouh501) reported
from
Halton, England
Another evening. No broadband. Five out of the last nine nights with absolutely no service. @virginmedia you are THE worst service provider I’ve ever had the misfortune to deal with. Appalling.
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darren gotham
(@DarrenGotham) reported
from
Halton, England
@virginmedia no broadband connection at home. Cannot get app to connect, cannot get connection to help page. Router rebooted. Need help.
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darren gotham
(@DarrenGotham) reported
from
Halton, England
@virginmedia how long are we going to be having problems for? Reboot of hub 3 & still green lights. How about an upgrade to hub 4/5??
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Marc Lancaster
(@Kiefer1667) reported
from
Bolton-le-Sands, England
@virginmedia hi, ive been charged for cancelling a service when i was advised by one of your phone operators that i wudnt be, because youd swapped me onto Vodafone signal instead of staying on ee signal,can you advise why ive been charged when told i wudnt be?
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Sam McCartney 🇺🇦🥧
(@SamMcCartney) reported
from
Halton, England
@dazzle961 @virginmedia It’s well ****: mine isn’t I don’t think
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Emma
(@Emmalouh501) reported
from
Halton, England
@gs_lawrenson @virginmedia I bet my struggle has been about a similar time. It’s the shoddiest service ever. Paying for 350 mbps. It was 7.4 today. Never seen it above 125. They are literally stealing my money 😤 Every response from them is scripted. Woeful. It’s driving me mad!
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Chris Atkinson
(@AckersStorm) reported
from
Halton, England
@virginmedia is broadband still down?
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Emma
(@Emmalouh501) reported
from
Halton, England
No WiFi again all last night. Off again already today @virginmedia continues to be THE worst provider. At least 10 phone calls. Engineer visit. Still a pile of rubbish.
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@andrewmolyneux@mastodon.world
(@andrewmolyneux) reported
from
Halton, England
OK I haven’t tweeted in months but I’ve now been trying to cancel my @virginmedia broadband since Friday. First via WhatsApp, then I gave up and phoned but I’m getting the runaround. Please let me cancel your overpriced service and hopefully never do business with you again 😡
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Emma
(@Emmalouh501) reported
from
Halton, England
@virginmedia An engineer was supposed to be with me between 12:00 - 16:00 today. Am I to take it they’re not coming? There’s a £25 cancellation fee if I am not in / cancel… I expect that £25 off my next bill please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SallySunshine
(@KhaleesiKat) reported
@virginmedia Can this type of service box be replaced? Updated if I joined your services?
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Kirsty Hallett
(@KirstyHallett82) reported
@virginmedia can u please tell me why I’m paying for internet from u that works only when it wants to?Called 3 times to be told that u can see there has bn problems but as there is no issue at that precise moment there’s nothing u can do. And over £300 to cancel my contract.
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Maria
(@mbryceland) reported
@virginmedia Yes I’m referring to the speed and I think there are 2 issues - one with connectivity when the network is just down completely and the other is that when it works it is so slow it’s good for web browsing but not MS Teams calls or the like.
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Font
(@fonny1307) reported
@virginmedia That doesn't actually sort the problem for those working from home does it
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Wayne Dodwell
(@allsportaxi) reported
@virginmedia @virginmedia on your portal customers can register to be be kept updated on outages, which I have done (& previously). But no updates provided ?! What is the point of offering this service to your customers if not used. Is it just for hollow show for ofcom ?
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Aidan Corrigan
(@aidanc80) reported
@virginmedia hi guys, seems the TV is down in my area pa14, WiFi seems to be okay.
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Holly
(@PyxiePants) reported
@virginmedia ...as you discovered it was a network issue. So, so far, 4 instances where customer services have booked an engineer because it's obviously a fault my end and 4 times it's turned out to be issues your end.
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Kirsty Hallett
(@KirstyHallett82) reported
@virginmedia I’ve not bn given anything. I was told there is nothing u can do even tho I was told on the phone last night that u can see there has bn issues. My wifi has bn like this for the past 6 mths. Just works when it wants to.
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Helen Ganter
(@Ganterh) reported
@virginmedia Yes I am aware some stupid idiot drive into the box and damaged it severely so a big job to fix but it's the information we are lacking as to exactly when we are likely to have it fixed. The status now states 16.00 for it to go down against 21.55 ??
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Duncan Colledge
(@djcolledge) reported
@virginmedia Hi - it’s in modem mode so cannot really run any diagnostics. Turns out the light would suggest there is a local outage but your site isn’t up to date.