Virgin Media Outage Report in Halton, Lancashire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Halton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Halton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (36%)
-
Wi-fi (11%)
-
Total Blackout (8%)
-
E-mail (3%)
-
Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Halton, England
Latest outage, problems and issue reports in Halton and nearby locations:
-
Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@virginmedia Internet seems to be ok at the moment. The service status never reflects if service is down or not. My issue is with the intermittent loss of internet connection. Customer service treat me like an idiot. Please fix the problem in my area. (Lancaster)
-
Joel Procter
(@onjoelp) reported
from
Lancaster, England
@virginmedia ur internet is so bad! I hate u so much!
-
justChris 🏍🇬🇧🏴
(@astlecw) reported
from
Carnforth, England
Walking home saw a Virgin Media contractors truck turning off the main road, there's a thousand places it could be going, but let's guess. YES!! Outside our house when I get back. It's like flies to a cow pat. They never leave us alone😡
-
Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@JustCallMeSeann @virginmedia I realise the hub 3 isn’t great but like I said the issue (likely due to over subscription) is external to my property. Hopefully with enough people nagging them, Virgin will fix the local area fault.
-
𝔼𝕞𝕝𝕪𝕟 𝔹𝕦𝕤𝕓𝕪
(@Ampslave) reported
from
Middleton, England
Not a happy @virginmedia customer right now! First time I've seen my kids in six weeks! #virginmedia
-
Jen ✨✨
(@Jenniboyd2510) reported
from
Middleton, England
So ringing @TUIUK for my refund & put on hold for 58 mins to be told they can't help and also to get a bill from @virginmedia of £58 for the call #nothappy @MartinSLewis how is this fair
-
pfarri
(@apocolypse2015) reported
from
Kirkby Lonsdale, England
So, having just moved house to Cumbria, i contact #virginmedia to transfer my broadband, which they said a few weeks ago "would not be a problem" Now they tell me they dont operate around my new address, and are now trying to charge me £250 for breaking my contract. Any advice ??
-
Tim Cross
(@TC6112) reported
from
Middleton, England
@virginmedia What is the broadband status at LA4 6EP please? The system appears to have gone down.
-
James
(@JamesUHMB) reported
from
Lancaster, England
@virginmedia Don't forget the total disregard for personal data. Especially of you're not even a customer!!
-
justChris 🏍🇬🇧🏴
(@astlecw) reported
from
Carnforth, England
Virgin Media's contractors back again, digging up the road for about the 10th time. Every time they go, we just KNOW they'll be back - might be next week, might be 2 months, but they will be back. They never leave us alone 🤬🤬🤬
-
Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@JustCallMeSeann @virginmedia The engineer told me several people in the area had the same issue as me and it wa likely due to a fault at the cabinet. I told this to customer service who then wanted to send another engineer to my house. 🙄
-
shaunna hayes
(@shaunnahayes) reported
from
Lancaster, England
@virginmedia The services are back on but the issue is still unresolved as iv paid way over my bill and still owe more apparently
-
Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@JustCallMeSeann @virginmedia Several people in my local area have reported the issue hence why I know the problem is at the local virgin media cabinet as stated by their own engineer.
-
Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@ThreeUKSupport I do have WiFi but I pay virgin media for that. When are you going to fix your network. I’ve been told your network is suffering because of the 5G rollout. Please fix it.
-
Dave “Benny” Bentley
(@DavePARA_MEDIC) reported
from
Bolton-le-Sands, England
@virginmedia crap customer service, we said that we wanted to switch provider, you said we would have to give 30 days notice, fair enough, and now you have just disconnected us anyway 🤬 poor comms from your Team, The Virgin Media Pizza 🍕 would have pubes as a topping
-
pfarri
(@apocolypse2015) reported
from
Kirkby Lonsdale, England
@virginmedia Already done. Annoyed that we were assured that we could transfer our service to our new house, despite me querying this with the operator at the time. A note to this effect is also on our call log. Surely it is you who is now breaking the contract, not me.
-
✨Colette Squirrell✨
(@colette_squiz) reported
from
Middleton, England
@GBateson23 @virginmedia I’m coming to the end of my Virgin Media contract and I’ve got to ring them to get the price down and I’m dreading it 😭
-
Marc Lancaster
(@Kiefer1667) reported
from
Bolton-le-Sands, England
@virginmedia hi, ive been charged for cancelling a service when i was advised by one of your phone operators that i wudnt be, because youd swapped me onto Vodafone signal instead of staying on ee signal,can you advise why ive been charged when told i wudnt be?
-
Julia Marmo
(@JuliaMarmo) reported
from
Fleetwood, England
@virginmedia hello no phone signal since Tuesday 12th Jan. please advise ASAP.
-
Adam Nutt
(@AdamNutt247) reported
from
Middleton, England
@virginmedia I've had no Internet since last night. Is there a local issue thats being worked on or can an engineer be sent out to resolve the issue? LA3 area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Danny Hewson
(@DannyHewson) reported
@virginmedia Let me explain. Someone in your company has the authority to tell a technician to go to an address. I suggest you go to your manager and they go to theirs until a person who has authority is involved. I’ve put in a complaint but that says I might get a response in 28 days.
-
Stuart Williams
(@Stu_williams_) reported
@virginmedia can you explain why the online offer (£85pm) is only available to new customers and is an eye watering £260pm for existing (loyal) customers.. yet when I say ok I’ll cancel and come back as a ‘new’ customer you give me a ‘special deal’ 🙄
-
Kirsty Gamblin
(@KirstyAHL) reported
Absolutely disgusted with the lack of urgent service from @Virginmedia after my mum is left with no landline and hence no Telecare Alarm system due to a powercut yesterday (17th Aug). Earliest engineer visit is for 24th Aug! She is 89 and lives alone!! Please get this sorted VM
-
ItzStatic
(@ItzStaticCov) reported
@virginmedia After the 2nd failed attempt I was told by the installer on the 16th that somebody would call me yesterday to explain the situation & what will happen next but they havnt yet, I tried to call this morning & after 45min on the phone i was cut off/phone was put down
-
mk
(@MKDONNIES) reported
@virginmedia Unfortunately i’m unable to make calls right now and your live chat seems to be down which is why I’m contacting on here
-
Mark Hibbard
(@lookalikey) reported
@virginmedia hi - broadband is super slow in kt12… is there an issue ? There was ‘work’ yesterday and now on the day of a train strike I can’t work. ? Service checker says no issue in my area ?
-
Put a little love on Jayde 🧣
(@Jayde_Lisa) reported
@stillwemadeit @virginmedia I second this but just with really bad signal and it always drops out
-
John Rose 🇬🇧🇨🇦
(@resourcefuljohn) reported
@virginmedia Anyone working in customer support? online chat in particular!
-
Maria Doherty
(@mariadoherty31) reported
@virginmedia Ironically the link is saying that there is nothing wrong. Yet we still have no internet. Spoke to 2 customer service reps and neither were of any assistance. Currently awaiting a call back from a technician but this is incredibly irritating as it worked perfectly yesterday!
-
KieKie2596
(@kiekie2596) reported
@virginmedia you are a scam! A year I have had issues and now your are making me pay more for a service that doesn’t work In already difficult times! I cannot wait to not have to deal with you and your terrible service anymore!