Virgin Media Outage Report in Halton, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Halton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Halton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Halton, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Lancaster.
| City | Problem Type | Report Time |
|---|---|---|
 Lancaster |
Internet | |
| Lancaster |
Internet | |
| Lancaster |
Internet | |
| Lancaster |
Internet | |
| Morecambe |
TV | |
| Morecambe |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Halton, England
Latest outage, problems and issue reports in Halton and nearby locations:
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justChris 🏍🇬🇧🏴
(@astlecw) reported
from
Carnforth, England
Walking home saw a Virgin Media contractors truck turning off the main road, there's a thousand places it could be going, but let's guess. YES!! Outside our house when I get back. It's like flies to a cow pat. They never leave us alone😡
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@virginmedia Internet seems to be ok at the moment. The service status never reflects if service is down or not. My issue is with the intermittent loss of internet connection. Customer service treat me like an idiot. Please fix the problem in my area. (Lancaster)
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✨Colette Squirrell✨
(@colette_squiz) reported
from
Middleton, England
@GBateson23 @virginmedia I’m coming to the end of my Virgin Media contract and I’ve got to ring them to get the price down and I’m dreading it 😭
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justChris 🏍🇬🇧🏴
(@astlecw) reported
from
Carnforth, England
Virgin Media's contractors back again, digging up the road for about the 10th time. Every time they go, we just KNOW they'll be back - might be next week, might be 2 months, but they will be back. They never leave us alone 🤬🤬🤬
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shaunna hayes
(@shaunnahayes) reported
from
Lancaster, England
@virginmedia The services are back on but the issue is still unresolved as iv paid way over my bill and still owe more apparently
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@JustCallMeSeann @virginmedia I realise the hub 3 isn’t great but like I said the issue (likely due to over subscription) is external to my property. Hopefully with enough people nagging them, Virgin will fix the local area fault.
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@virginmedia They said there were several similar faults in my area all with intermittent connection issues.
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@JustCallMeSeann @virginmedia The engineer told me several people in the area had the same issue as me and it wa likely due to a fault at the cabinet. I told this to customer service who then wanted to send another engineer to my house. 🙄
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@virginmedia internet down again. I’m sick of complaining about this. Can you actually fix the real problem instead of sending engineers to my house who test equipment and find everything is working as it should be.
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Dave “Benny” Bentley
(@DavePARA_MEDIC) reported
from
Bolton-le-Sands, England
@virginmedia crap customer service, we said that we wanted to switch provider, you said we would have to give 30 days notice, fair enough, and now you have just disconnected us anyway 🤬 poor comms from your Team, The Virgin Media Pizza 🍕 would have pubes as a topping
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@ThreeUKSupport I do have WiFi but I pay virgin media for that. When are you going to fix your network. I’ve been told your network is suffering because of the 5G rollout. Please fix it.
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James
(@JamesUHMB) reported
from
Lancaster, England
@virginmedia Don't forget the total disregard for personal data. Especially of you're not even a customer!!
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@JustCallMeSeann @virginmedia Several people in my local area have reported the issue hence why I know the problem is at the local virgin media cabinet as stated by their own engineer.
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@virginmedia Engineer was at my house yesterday who tested all equipment. He said everything was as it should be and there was no fault at my end. I’m asking you to fix this please and if you can’t, be honest with me and let me change to a provider who can give me a stable internet connection
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Tom Walsh
(@tomwalsh77) reported
from
Lancaster, England
@virginmedia But happy to take my money and provide crap services right. Hardly seems fair that.
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Jen ✨✨
(@Jenniboyd2510) reported
from
Middleton, England
So ringing @TUIUK for my refund & put on hold for 58 mins to be told they can't help and also to get a bill from @virginmedia of £58 for the call #nothappy @MartinSLewis how is this fair
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Nat Wallbank
(@natwallbank) reported
from
Lancaster, England
Considering cancelling my @virginmedia order before I've even been connected. All signs point to a lack of connectivity and a painful support experience that I could really do without right now.
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Adam Nutt
(@AdamNutt247) reported
from
Middleton, England
@virginmedia I've had no Internet since last night. Is there a local issue thats being worked on or can an engineer be sent out to resolve the issue? LA3 area.
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𝔼𝕞𝕝𝕪𝕟 𝔹𝕦𝕤𝕓𝕪
(@Ampslave) reported
from
Middleton, England
Not a happy @virginmedia customer right now! First time I've seen my kids in six weeks! #virginmedia
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Julia Marmo
(@JuliaMarmo) reported
from
Fleetwood, England
@virginmedia hello no phone signal since Tuesday 12th Jan. please advise ASAP.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Heather Flames
(@HeatherFlames) reported
@virginmedia we receive no paper bills, just notifications saying the price is going up, calling is painful and nothing gets sorted. Visit to store ages ago promised to update email address, we only get virgin media spam on it. HELP!
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Gav
(@GavinRichards) reported
@virginmedia You’ve turned your chat function off. There is no longer a button to start it. I am now without any way to contact you about this issue except here
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David Renfree
(@david_renfree) reported
@virginmedia On hold for about 20m & spoke to a helpful agent who said she couldn't cancel any of my services (I was upgrading also) she would put me through to another team. I then queued for another 20m, the call answered & then silence. After 5 more mins they cut me off! Help
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John lawless
(@Jonlws01) reported
@virginmedia Please take this message as official notice that I wish to cancel my tv service. Now please reply with an acceptance message so I can screenshot it and cancel my direct debit. Thanks in advance you've been most helpful
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Mas
(@Mas_A94) reported
@virginmedia how are you supposed to call customer service? Been looking for about half an hour now to talk about slow connection and about wifi booster. I want the number not Tweet solutions. Everytime I try call it cuts me off? Is that even the correct number on website?
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Colin
(@Colin92852325) reported
@virginmedia I have been trying to contact customer services on 150 & 0345 454 1111 but the line will not connect. Trying to place an order but will not let me do it online
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TheBodyCount29
(@TCount29) reported
@virginmedia is the customer service phone number down?
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Chris Stuart
(@Mrchrisstu) reported
@virginmedia I can't get through on your customer services line 0345 454 1111. It's telling me the persons phone is unavailable. Please can somebody contact me?
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ochaye😜
(@badassscotsman) reported
@andycampbell87 @virginmedia I just did it told Ofcom of the vast problems I was having since January last year. Engineers promised never sent nothing was getting fixed they breached there contract. So enough was enough. Was paying anymore for a service I was definitely not getting.
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Dr Heather Williams MBE
(@alrightPET) reported
@virginmedia Which number should I call on to speak to someone to explain the issue (not go through an automated menu of troubleshooting advice)?