Virgin Media

Virgin Media Outage Report in Penwortham, Lancashire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Penwortham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penwortham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Penwortham, Lancashire, England 05/30/2025 15:25

May 30: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Penwortham, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Preston, Leyland and Southport.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn Wi-fi
United KingdomPreston Internet
United KingdomLeyland Total Blackout
United KingdomPreston Internet
United KingdomPreston Internet
United KingdomBlackburn TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Penwortham, England

Latest outage, problems and issue reports in Penwortham and nearby locations:

  • crhudson10 Carolyn Hudson (@crhudson10) reported from Horwich, England

    @virginmedia Non-existent customer service; line cuts off every time we call, emailed 9 days ago & still no response & bill has increased to £167 pm for fewer services! Wouldn’t mind but I only watch Netflix! 😱

  • TerryBpne Terry Brooks (@TerryBpne) reported from Walton le Dale, England

    @virginmedia @Mr_Mark_Taylor Full month refund please at least. I didn't go to the game and my sons missed football training for something we have paid for and cant access. What are you going to do about it @virginmedia The service is a joke!!

  • AngeTurner816 Ange Turner 🔶 (@AngeTurner816) reported from Penwortham, England

    @virginmedia @Virgin_Victoria Every single evening your WiFi goes down for about two hours around teatime. Last night it went off at 6.00 pm and came back on at about 11.00 pm!

  • WiganpierprAnne Wiganpierpromo (@WiganpierprAnne) reported from Wrightington, England

    @virginmedia I am appalled at the customer service. Trying obtain my last bill from 3 months ago. Can’t be done!!account closed. They never sent packaging to send router back after 3 phone calls I gave up but got charged for it.

  • TerryBpne Terry Brooks (@TerryBpne) reported from Walton le Dale, England

    @virginmedia @SLK1971PNE Patience! Too late now it is half time ! What a shoddy service and obscene with the vast profits you make. Lots of refunds needed.

  • dottydinosaur Dorothy Carr (@dottydinosaur) reported from Blackburn, England

    @MisterVivian @utv @virginmedia @ITV Here in Blackburn vigin 113 itv is not working but someone on twitter told me to watch 853 😕 it works

  • webbynfluk Raymond Webster (@webbynfluk) reported from Penwortham, England

    @virginmedia can we sort the red button issue out please

  • stephraim83 Steven E Whittaker (@stephraim83) reported from Chorley, England

    @virginmedia Sorry @virginmedia I don't wanna complain but your engineer has just left, my services still aren't working I rang customer services and they fobbed me off. They said said we're closing soon so ring back tomo. Not good enough.

  • cudda69 Denis Cudahy (@cudda69) reported from Horwich, England

    @virginmedia absolute joke cancelled my contract beginning August because of issues ever since its been installed, looked at at my bill I'm still being charged, all equipment in a box so it's not used you have signed me up again for 12 month WTF #jokers

  • TerryBpne Terry Brooks (@TerryBpne) reported from Walton le Dale, England

    @virginmedia @SLK1971PNE The whole country cant access the Championship game via the red button. Problem not anyones equipment, your issue only. Sort it out, people subscribe just for this. Appalling customer service.

  • davejthorp The Strictly Spoiler (@davejthorp) reported from Preston, England

    @virginmedia Well it’s sorted. In 2 weeks time. Which is a bit poor that I have to wait 2 weeks for you to fix your error

  • Alison_hh Alison Hesketh-Holt (@Alison_hh) reported from Leyland, England

    Absoloutley disgusted with @virginmedia been on hold for 2 hours - I'm an existing customer and one agent has hung on me!!! I want to discuss my existing contract with them. How the hell are you supposed to speak to the complaints department or a manager in charge!

  • LukeSouthworth Luke Southworth (@LukeSouthworth) reported from Preston, England

    @MrLARIATO @virginmedia Honestly it's mostly not been too bad. But today we've had it cut out at least 3 times.

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia WTF INTERNET DOWN .Record message should be back running by 12.05am Are you serious.

  • rick300 richard caines (@rick300) reported from Leyland, England

    U know it’s bad when the internet on ur phone works better than @virginmedia internet been off now for over 5 hours in leyland

  • stephraim83 Steven E Whittaker (@stephraim83) reported from Chorley, England

    Dear @virginmedia I'm not one to complain, however in this instance I feel I have to. I've been paying over the odds for your service for 6 years now... with only a few issues. 3 week ago my services just stopped working, bizarrely after I'd payed for pay per view...

  • AngeTurner816 Ange Turner 🔶 (@AngeTurner816) reported from Penwortham, England

    @virginmedia Sorry. I am asking you to tell me what the problem is and what you planing to do about it!

  • SarahIsFab Sister Sarah💫 (@SarahIsFab) reported from Preston, England

    @virginmedia my WiFi is down EVERYDAY and it’s only on for a tiny amount of time😭. It keeps going from green flashing to turning itself off and then just sitting there with a green icon on It and then the phone icon appears then the WiFi and goes round x1000

  • TerryBpne Terry Brooks (@TerryBpne) reported from Walton le Dale, England

    @virginmedia @CowburnMarc @virginmedia you know this is not working so why send out standard template reply. Customers pay fortunes for this, action required and money refunds needed.

  • Marsoma Marsoma (@Marsoma) reported from Blackburn, England

    @virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • WeaverStar AJ Irwin 🛸 (@WeaverStar) reported

    my internet is broken at home and I wonder if it has anything to do with the communal virgin media box being in bits across the neighbour's lawn...

  • PaulCoffield81 Paul Coffield (@PaulCoffield81) reported

    @virginmedia hi … new phone adapter is too small …. I need a 10 ft cable on mine … that’s 10 ft between the the phone where the small connector actually goes in to the phone base and where the phone connects to the line ! Help !

  • A_J_500 Mo J (@A_J_500) reported

    @virginmedia -- Why did you stop providing support via WhatsApp and live chat?

  • eltinhomg Eltinho (@eltinhomg) reported

    @virginmedia Ok! I have time to think Other companies are available for better service! I’m sure!

  • indy_khattran Indy (@indy_khattran) reported

    @virginmedia why am I still waiting for service. It has been over a month now for a house move. Over 6 hours spent on the phone getting blind transferred from one department to another. Complaints process on your website is broken as I can’t track the complaint’s #doyourjob

  • earlobd Elodie Cavill (@earlobd) reported

    @virginmedia Apparently there was a flaw in the online system: it sent out a fake installation date, but with full details. Apparently online the phone system was working... We were told Virgin were aware of this problem and it affected quite a few people, yet we weren't informed?

  • scottyb1875 Man on the Spot (@scottyb1875) reported

    @virginmedia trying to contact regarding downgrading my package to no avail. Tried to contact to cancel my services from Dec and was directed to install WhatsApp to chat. 20+years and I have had enough. Can you assist?

  • Eldersville Neil Elder (@Eldersville) reported

    @virginmedia Hi, tried making a complaint twice - trying to track it online but no luck - but no ref number given. Can I have advice on moving this matter forwards? Thanks

  • DeedeeVerde Dora XP (@DeedeeVerde) reported

    @virginmedia So what's happening in SN1 again? Both myself and neighbour have no service, but your automated phone line says there's no problem.... It's been just over 5 weeks that our problematic connection was fixed (after 3 weeks of an unusable service).

  • BradachGaming Brad 🦅 VTuber (@BradachGaming) reported

    @TwitchSupport @OBSProject @virginmedia on the phone to my ISP to see if there is a problem on my end