Virgin Media Outage Report in Penwortham, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penwortham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penwortham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Penwortham, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Preston, Leyland and Southport.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Total Blackout | |
| Blackburn |
Internet | |
| Preston |
Internet | |
| Leyland |
Internet | |
| Preston |
Internet | |
| Preston |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Penwortham, England
Latest outage, problems and issue reports in Penwortham and nearby locations:
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s. whalley
(@stavroversfc) reported
from
Lower Darwen, England
@virginmedia your broadband is down again 🤬
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Ben Powell
(@Ben6987) reported
from
Common Edge, England
I’m fed up of @virginmedia channel guides not showing, internet keeps dropping out, apps won’t load up and it’s getting ridiculous for what we pay!!! I’m paying for a service that is not being provided!!! Im going to start looking elsewhere I think #virginmedia #ripoff
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patricia foy
(@PattipooFoy) reported
from
Blackburn, England
@virginmedia No TV from 23rd December till 29th! Got a new box fitted, okay for about a week then started playing up again! Spent 3 hours on the phone Thursday night trying to sort to no avail...need an engineer to come out again...but no idea how to arrange!! Terrible service 😑
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Andy A.
(@andypne3) reported
from
Saint Annes on the Sea, England
@virginmedia @Sedds_lep You are not missing much Sedds. If it wasn't for woodman we would be 4 down.
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Richard Foster
(@fos100) reported
from
New Longton, England
Who in their right mind schedules planned maintenance for a Monday morning and says it could go on until three pm? Oh yeah, @virginmedia - cracking service as always #workfromhome #muppets
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Richard Foster
(@fos100) reported
from
New Longton, England
Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?
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Richard Foster
(@fos100) reported
from
New Longton, England
@virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?
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Richard Foster
(@fos100) reported
from
New Longton, England
Hi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?
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Ian Forrest
(@IanForrest10) reported
from
Blackburn, England
@virginmedia Plugged in new Wi-Fi hub all good. Paired new remote with box but upgrade to box failed error code M63. Bot is all over place customer service rep basically non-engineer saying turn it off on again!
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🪷Elisabet🪷
(@Elisabet0490) reported
from
Blackburn, England
@virginmedia my internet has been suffering drop outs all day, now I have no working TV or internet. Being told it's my equipment when it never is, it's getting old that excuse. I will apparently have to wait 3 days for "an engineer to come out" - I can't I have to go to work 😤
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sevs66
(@mgsevs) reported
from
Kirkham, England
@virginmedia @1862_TwoPies Cut and paste Cut and paste Cut and paste That is NOT customer service even if you fake it to be
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Richard Foster
(@fos100) reported
from
New Longton, England
@virginmedia It’s an ongoing issue and an engineer is due out on Thursday but today the internet decided it didn’t want to work on my laptop
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Amy 🌼
(@geordiegal97) reported
from
Preston, England
@virginmedia broadband is down. WiFi light is solid green whilst the bar is flashing green. Help!
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Rick Leeming - Beaker
(@BeakerRick) reported
from
Preston, England
@virginmedia Yes and yes. I even wiped it totally a week or so ago. My wife as an iPhoneSE and is experiencing the same problem.
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NeckSausage
(@NeckSausage) reported
from
Tarleton, England
@virginmedia really poor coverage here PR4 6, is there a mast problem?
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BeanBolt
(@BeanBolt) reported
from
Southport, England
@virginmedia It says no issue in the area, then when I click "still having issues" the local scan shows intermittent outages in the area, been like this for 24hrs+
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Stephen Murtagh
(@TheRealRagtag) reported
from
Penwortham, England
Not very often I say good things about @virginmedia but todays service was excellent. Peter sorted out Wi-fi problem, wavered the set up fee, and arranged a new hub after lots of line tests. Thank you. (But will have no service for 6 days in all.🙄 Refund?)
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Paul Stockton
(@pstock62) reported
from
Horwich, England
@virginmedia Internet down in BL6 5RN, any idea's
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BooCavapoo 🐶
(@BooCavapoo) reported
from
Penwortham, England
@virginmedia No, that's not possible as the yoga device does not have wired port. The WiFi just needs sorting out. Its been terrible for weeks @virginmedia
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BooCavapoo 🐶
(@BooCavapoo) reported
from
Penwortham, England
@virginmedia please sort out the issues with the WiFi, Internet, broadband or whatever the term us these days. It is constantly slow or not working. Having to use mobile data is not an effective substitute for the service I am paying for.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Trina S 💙
(@BrownEyedGirlGB) reported
@virginmedia I became a Virgin Media customer when the installation was completed at noon on Monday. I’m on your M250 plan. That evening I contacted your help team as I was having issues when streaming and Speedtest was showing I was getting nothing like what I signed up for. 1/2
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Katie Buckingham
(@katie_katie23) reported
@virginmedia Received the adapter and finally have a working phone line. Shame it took 3 weeks to get to the bottom of the issue. Disappointed that I was told porting number was able to be done by several staff and that they submitted a form to request it, but at least phone is working now
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Chris | FM Mou
(@ChrisMouUK) reported
@virginmedia can anyone get in touch with me regarding issues I am facing. I have tried numerous times over WhatsApp and the online chat but unfortunately I am being palmed off. Please help otherwise I'll just cancel.
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🇬🇧
(@FiveStarGer) reported
What a joke @virginmedia your crappy app says there is no issues in my area yet there's been 10 engineers working in my street all day. No issues aye OK pal lol
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kef
(@siltanu) reported
@555Husker @virginmedia Backup! 10 days our area broadband has been down, why you bother for buckuo a line if it does not connect within days. You are taking us for a ride. So frustrating and very disappointing.
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Stuart Allsopp
(@StuInAus) reported
@virginmedia The outcome was that after over TWENTY minutes they refused to deal with it unless I gave them an account number. And the box is still wide open for people to rip the cables out of. Because the 'customer service' number is a joke.
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kef
(@siltanu) reported
@555Husker @virginmedia I have never seen for a while, virigin services going down year after year. We have been with company for long time. We ahve been with out broad 10 days counting...
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kef
(@siltanu) reported
@555Husker @virginmedia I am so frustrated, they have been saying that identified the problems engineers have been dispatched. How long does it take? Two weeks? What a mistake to be with virgin .
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kef
(@siltanu) reported
@SajButt9070 @O2 @virginmedia Virgin Media Outage UpdatVoice and TV fault F011861578. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 27/06/2025 13:15:00. The Virgin Media Team.- ID: F011861578. Best wishes, the Virgin Media Team.
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Victoria Allen White
(@VickChaiben) reported
@virginmedia TWO WEEKS with the internet not working in NW9. Totally unacceptable and you guys keep delaying to fix that! Not two days, TWO WEEKS!!!!!!