Virgin Media Outage Report in Banks, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Banks, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Banks, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Preston, Leyland, Blackpool, Southport and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Internet | |
| Preston |
Internet | |
| Leyland |
Total Blackout | |
| Preston |
Internet | |
| Blackpool |
TV | |
| Wigan |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Banks, England
Latest outage, problems and issue reports in Banks and nearby locations:
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia I've spent three hours over two calls waiting for you to confirm a discount on my below standard broadband and to deliver a booster. I have had to escalate a complaint as it couldn't be resolved on the phone yet I'm still waiting for the level of service promised!!!
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received
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paul kitchen
(@pkitch1) reported
from
Whittle-le-Woods, England
@virginmedia Having problems with our broadband, hub shows a list of critical errors, can’t speak to anyone on the phone, website is useless,where can we get help?
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SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Wigan, England
@virginmedia Yes, nearly 48 hrs now. What is the issue? I work from home, and currently unable to do so🤬🤬🤬
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia Yes, camera angle awful. Went for the defer season ticket option to next year, so could have had ifollow tonight, but that has hardly been reliable. Still we are winning!
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dario
(@Seasiderdario) reported
from
South Shore, England
@Kiwion @virginmedia I'm constantly having issues with virgin as well. It's so shitty
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia still holding 1:24 mins later. Your customer services are shocking
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Michael Dugdale
(@Oscarmeg) reported
from
South Shore, England
@virginmedia your service for the price I pay is a bloody joke! I can’t watch a film on the cinema channels I pay for without it pausing every 30 seconds to buffer. There’s no technical help available. I want my subscription money back thank you!
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@VirginMediaCorp @virginmedia please contact me, it is imperative that you do. I have received zero customer service from you for a service I pay over £600 a year for. I would like your retention and technical team to make contact asap.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response
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Lauren Fox
(@Bismurff) reported
from
Warton, England
@virginmedia having issues in the Warton area... been trying to call but there's no answer - all the online help did nothing. Are issues happening everywhere? #virginmediadown
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
It seems my @virginmedia goes down on a weekly basis at the moment. Usually on my days off...🤬
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Michael Dugdale
(@Oscarmeg) reported
from
South Shore, England
@virginmedia Repeated wifi failure causing issues trying to stream any catch up or live channels. Wifi drops at random intervals. Poor signal strength through my property. Failure to organise the booster as promised way back in September. Failure to call me back after request for my number.
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia I've been passed from pillar to post and I'm.not getting any answers. Can you contact me or cancely service
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Samantha Forsyth
(@sam_forsyth87) reported
from
South Shore, England
@virginmedia we are having lots of issue with our broadband. This has been for days now ! Please contact us. We have tried and tried to get through. Very frustrated customer !
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Michael Dugdale
(@Oscarmeg) reported
from
South Shore, England
@virginmedia No, that’s never been given to me as an option
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Then was told a booster would be delivered that never arrived. So when I called back it hadn't actually been ordered. I finally received it yesterday but am still waiting for a call back following a complaint I made and the charges I am not willing to pay for the booster.
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐
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SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Shevington, England
@virginmedia we have NO Internet at WN6 8BQ ALL DAY. This is very, very poor. What is the problem??
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gillian Eeles
(@Gillyeeles) reported
@virginmedia @Tinkerbellsmit2 Thank you for replying and giving numbers but the issue is that you are just kept on hold for a very very long time. We don’t have time to sit waiting on hold!!!
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Thomas Geoghegan
(@thomasgeoghegan) reported
@virginmedia Says no issues, but I know there are issues. Nobody can tell me when BB will be back.
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Ian Hadders #FBPE
(@HaddersIan) reported
@alicurrie26 @virginmedia spend 2 days trying to cancel, then they offer you a more expensive deal than you are currently on! The company policy is upside down!
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Andy Parsons
(@andyPeas) reported
@virginmedia Ok so you know it's an area fault. Quite a few customers are without internet (half my road) and by this time quite annoyed. But you're gonna do nothing to help with that? My problem has persisted since sunday and is due to last until tomorrow. Send me a mobile dongle!
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Aideen Smith
(@aideeny) reported
@virginmedia No my complaint hasn’t been responded to and the other complaints I was advised over the phone and just notes out on my account apparently.
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Asif Mahmood
(@Asif1LFC) reported
@virginmedia Yes, numerous times, I've even tried standing on one leg, balancing a coffee table on my head whilst standing in 🔥 coal but still getting poor connectivity. I'm just waiting till August so I can change providers.
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Claud Burkinshaw
(@ClaudBurkinshaw) reported
@virginmedia And still, after all this, you've yet to offer for someone to contact me in relation to my problem....maybe @Ofcom will be more interested than you are.🤔 It is clear that I'm wasting my time, talking to disinterested people, probably sitting on their sofa at home, Wired to a hub
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AIan GauIt
(@AlanGault1) reported
@virginmedia VM need to train their customer service team in the Philippines how to listen and how to tell the truth. Thankfully I eventually got speaking to someone in the UK who was very helpful and had to fix the mess made by their colleagues.
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patternagainstuser
(@patternagainst1) reported
@virginmedia So sick of this company. My signal drops at 3pm most days and the rest of the time is incredibly slow. Impossible to speak to customer services and when you do they just suggest restarting router. Stop promoting what you can’t deliver.
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jeremy ridgway
(@jeremyridgway) reported
@virginmedia Hello - just called to cancel my contract, agent would/did not give me her name when I asked so I have confirmation that I've given notice to leave - will I see this confirmation in my online account?