Virgin Media Outage Report in Banks, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Banks, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Banks, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Skelmersdale, Preston, Blackpool, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan
|
Wi-fi | 5 days ago |
|
Skelmersdale
|
Total Blackout | 7 days ago |
|
Preston
|
Wi-fi | 9 days ago |
|
Preston
|
Wi-fi | 9 days ago |
|
Skelmersdale
|
TV | 9 days ago |
|
Preston
|
Internet | 11 days ago |
Community Discussion
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Virgin Media Issues Reports Near Banks, England
Latest outage, problems and issue reports in Banks and nearby locations:
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David (@dave6018) reported from Penwortham, England@virginmedia I will know more later when champions league football is on, but after a while on 4k the box will crash and reboot its self , but just replaced the hdmi cables so I will see how it goes, but normally I cant fault your service
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Cass (@rascas1) reported from Wigan, England@virginmedia how does one get in touch Phone cuts out after 45 mins being told waiting time is an hour tweets not answering I’m still here after after 2 days very poor customer service how do I reduce my present package 6 hours on the phone yesterday in total 45 mins in a que now
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Retep Nosnibor (@croupier1970) reported from Blackpool, England@virginmedia I've just filled I the feedback form with a zero. No one called back and it is now 4 hours since the call. Our Internet (wifi) is working after being without all day & on and off over previous 24 hours. Just awful service. Truly our worst experience ever!!!
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Jess Hanson (@JessHansonx) reported from Wigan, England@virginmedia lots of problems with our virgin! How can I speak to somebody!
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ℂ𝕚𝕒𝕣𝕒𝕟 (@ciaranharkin) reported from Preston, England@virginmedia hi really need to cancel my broadband account with yourselves but i cant get thru and been ringing for the past couple of days. My new bill has come out (which is extortionate) i was told i could cancel before this but its proving difficult
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Graham Duke (@coffiman48) reported from Maghull, England@virginmedia have been experiencing problems with v go app for 2 days keeps saying service not available and also remote app will not load keeps freezing are you having problems
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Dean Kamitsis (@deankamitsis) reported from Preston, EnglandHey @virginmedia I’m going round the bend trying to cancel services with you for over a week now. I’m deaf so can’t call, I’m not receiving responses via SMS or Live Chat. No emails, nothing.
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emma louise crowther (@emma1995_louise) reported from Wigan, England@virginmedia will my local virgin media store be able to help me understand why i now owe money after being told i was in credit i rang but i couldn’t understand the person on the phone
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David (@dave6018) reported from Penwortham, EnglandWow @virginmedia love how your retention team just put the disconnection through and never offered me any thing to even try and convince me to stay
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Nick (@HeywoodNick) reported from Preston, England@virginmedia I cant sign into virgin go....trying to watch the football tonight...but says it cant sign in now and to try later....please help...
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NicoleMichelleBaker (@Nicole_Baker) reported from Whittle-le-Woods, England@virginmedia Hi Ty 4 the reply. Very frustrating when I'm using data at home just to receive watsapp messages. i spoke to someone yesterday afternoon. Some settings were changed & was promised it would elevate the problem, but as I described to the chap on the phone this will not rectify it.
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Stu Nicholls (@stu_nico) reported from Walton le Dale, EnglandSo the lack of response and the fact there is no online option to manage my BT Sport subscription means I have no option to choke up the call lines.. So much for easing the burden and stress on the customer service teams you employ @virginmedia @Virgin
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Tammy (@MissT2009) reported from Blackpool, England@virginmedia Fine. I'll just cancel my account then seem as I can't speak to anyone to resolve my issue
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David (@dave6018) reported from Leyland, England@factuk @SkyUK @virginmedia @Facebook Thanks just annoys me, I pay for full tv service and idiots reselling mean I have to pay more for my legal services
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Ali Gudgeon ✍🏻️ (@Libra_Comms) reported from Preston, EnglandDebating whether to switch from @virginmedia to @skytv after being told I can’t get new deals as I’m a loyal customer of 9 years. They’ve also put the price of my package up twice in the last 8 months 😬
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Graham Duke (@coffiman48) reported from Maghull, England@virginmedia tv service down have been waiting for an hour on hold I have just moved a week ago to virgin and in 20+ years never had this problem with sky
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@dgparkinson (@DGParkinson) reported from Standish, England@virginmedia I have a vulnerable customer aged 89 who needs urgent help with fault on phone line - can’t get through on phone please respond
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Danny McKeown-Henshall (@Dannymaddog) reported from Whittle-le-Woods, England@PeterBayliss @Ofcom Must be a local issue for you - I’ve been relying on @ThreeUK for broadband as my @virginmedia 100mbps fibre line has been epically slow even phone calls made on Wifi calling are bad, switch to mobile and it’s perfect 👌
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Cass (@rascas1) reported from Wigan, England@virginmedia No yourstating something you can not Provide after 47 mins your phones drop out the web site robots help chat tells me to ring very poor
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Cass (@rascas1) reported from Wigan, England@virginmedia does anybody really care second tweet numerous calls no answered got blisters on my ears I want to make change to my contract to help through these times but your customer service seems to gone awol why not putt something on your web page we’re this can be done
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adora Leigh (@AdoraLeighTTV) reported@virginmedia I've spoken with a customer support assistant and they've told me the internet should be back by 8pm. It's now 8:48pm and nothing. I've tried just about everything. Care to explain why it's not working?
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TheHoodedGengar (@TheHoodedGengar) reported@virginmedia Posted over there, doubtful to get further help as there seems to be no fix for this issue that's been going on for a long time. But we'll see
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Bill Butcher (@wcbutcher) reportedAt 20:04 I discovered a problem with my BT tv system so I contacted @Bt_uk on 151. A man named Chris talked me through it and by 20:15 I was up and running again. Now I know why I came away from @virginmedia
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Hannah Robinson (@Haanaahx) reported@virginmedia WHY am I paying you so much money when the wifi in my own house doesn’t even reach the bathroom & is currently down yet AGAIN? 😭
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JT (@Coretexiphan) reported@PyrionFlax @virginmedia Anyone in your neighborhood group have the issue? May be just a dodgy router?
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Des Brennan (@DesBrennan8) reported@virginmedia What is the catastrophic communication issue with your customer services team…??
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Mr H (@g_hamilton10) reportedAnother day, another issue with @virginmedia broadband. I have to put up with dropouts and slow speeds constantly but I’ve now had about 3 hours of flashing green lights and absolutely no internet 😡
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Matt Rogers (@mattrogers9) reported@vmbusiness your network has become really unstable this week multiple outages it’s getting ridiculous at this rate city fibre is becoming very appealing
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alexia 𓄹𓈒 (@jordynobbs) reportedvirgin media is crap all year round but jesus christ in summer might as well just count the ants on my doorstep it'll be more useful
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Archana Laver (@ArchLaver) reported@virginmedia No. You’re saying network fault but neighbour’s is working perfectly. We need an ENGINEER asap. I can’t work, kids are going stir crazy and I am too. Pls send help - those I’ve spoken to, useless. Not happy at all. Advise.