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Virgin Media outages and service status in Banks, England

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map
  • Virgin Media generated 5 outage signals in the last 24 hours around Banks, including 5 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Total Blackout.
  • The most recent signal from this area was received May 14, 11:36 AM GMT+1.
  • 47% TV (47%)
  • 41% Internet (41%)
  • 12% Total Blackout (12%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Banks, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 14: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Banks, England

The most recent Virgin Media outage reports came from the following cities: Preston, Leyland, Wigan, Skelmersdale, and Blackpool.

CityProblem TypeReport Time
Preston TV 7 minutes ago
Leyland TV 12 minutes ago
Wigan TV 13 minutes ago
Leyland TV 13 minutes ago
Preston TV 33 minutes ago
Preston Internet 1 day ago

Nearby cities with recent reports

Leyland

4 recent signals

12 minutes ago
Preston

3 recent signals

7 minutes ago
Wigan

2 recent signals

13 minutes ago
Skelmersdale

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Banks, England

Latest outage, problems and issue reports in Banks and nearby locations:

  • davidbirkdale
    David Jones (@davidbirkdale) reported from Southport, England

    Very poor service from @virginmedia for a friend of mine in the Stockport area. No TV now due to failure of upgrade, engineer can only go on Tuesday. Better off with Sky!

  • TazAliPreston
    Taz Ali (@TazAliPreston) reported from Preston, England

    @virginmedia can someone please message me. I have been struggling to get hold of someone to **** and resolve a home telephone. I have been promised call backs to resolve this long overdue complaint. But still wait to speak to someone!

  • boardchik
    Katy Molyneux (@boardchik) reported from Standish, England

    @virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!

  • SammyKnowlesX
    SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia can someone explain that why after several issues I’ve had with you, that you think it’s ok, to hike up the bill £20 a month on a fixed fee contract?! #disgusting #poorservice #donotrecommend

  • ylilxanoi
    🥔 A bean has no name 🥔 (@ylilxanoi) reported from Wigan, England

    @Virgin #virginmediadown Virgin media is an absolute bag of ****, pass it on

  • Duddydudson
    Kevin Dudson (@Duddydudson) reported from Wigan, England

    @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

  • mikeleighwigan
    Mike Leigh (@mikeleighwigan) reported from Wigan, England

    @virginmedia And believe me after 10 year service never missing a bill and taking every service I will not be back after this. Not my fault you cannot supply a service so why there is no compromise? Disappointed

  • sean_wilson87
    Sean Wilson (@sean_wilson87) reported from South Shore, England

    Once again @virginmedia internet down as soon as we get rain in our area. I need to keep a tally chart with how many times this has happened. Complete and utter shambles

  • IanRobEfc1878
    IanRob79💙 (@IanRobEfc1878) reported from Wigan, England

    @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

  • Steveo67
    Steve Pouncey (@Steveo67) reported from Upholland, England

    any one got any links for the game @virginmedia is crap for whatching @SkySports

  • fos100
    Richard Foster (@fos100) reported from New Longton, England

    Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?

  • TazAliPreston
    Taz Ali (@TazAliPreston) reported from Preston, England

    @virginmedia can someone please message me. I have been struggling to get hold of someone to resolve a home telephone number. I have been promised call backs to resolve this long overdue complaint. But still waiting to speak to someone! #CustomerExperience

  • Madhornet73
    Lee Thomas (@Madhornet73) reported from South Shore, England

    @virginmedia The red button is not working again for the football

  • stevelthompsom
    Steve Thompson (@stevelthompsom) reported from Preston, England

    @virginmedia new customer trying to register on your media app always comes up with an error code!!!! Not a great start......may cancel if this is how you roll ??

  • GailCharnock
    Gail Charnock (@GailCharnock) reported from Shevington, England

    @virginmedia You are aware of the problem, told us it's a fault and it's being fixed by 12th April, it wasn't, we rang, you gave us reassurance it will be fixed by the 22nd, it hasn't, we rang got passed around a lot! Now you say it will be fixed 29th. Hands up if you would put up with this?

  • NowHearThis1
    Steven Michael Macdonald (@NowHearThis1) reported from South Shore, England

    @virginmedia Internet back up now. Don't have a problem with either maintenance or an unavoidable fault, I just wish you'd send out an SMS or something to inform customers of why, and for how long. Otherwise you get people just sat waiting and none the wiser.

  • aptyson1960
    Alan Tyson (@aptyson1960) reported from South Shore, England

    @virginmedia I did and they couldn’t do anything. I’m very disappointed that not even going just broadband could reduce anywhere near new customers. My car insurance has to match new customer deals. You should do the same.

  • JordanKing1512
    Jordan (@JordanKing1512) reported from South Shore, England

    @virginmedia Spoken with plasterer and to fix the K Rend £2000, they need to redo the full front of my house for it to match!!! I need this sorting urgently and need to speak with someone who can assist with this, it’s beyond a joke.

  • Aleyy
    Aley. (@Aleyy) reported from Formby, England

    Trying to do an online course where @virginmedia is being a waste of space is just wonderful 👍🏼🙃 keep increasing the price yet never improve their speed. 🖕🏼

  • aptyson1960
    Alan Tyson (@aptyson1960) reported from South Shore, England

    @virginmedia very disappointed that being a customer for nearly 25 years doesn’t warrant any discount but being a new one did. Bye bye I’m off to @bt_uk

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • robdrfc4eva
    Rob (@robdrfc4eva) reported

    @virginmedia what the hell Move home my bill quadruples over night. Old contract cancelled new one started with no consent from me. Call center handler whose english is so bad cant understand a word

  • themandiespence
    Mandie (@themandiespence) reported

    @virginmedia I'm having trouble signing into O2 priority. Please help

  • woollyback22
    woollyback (@woollyback22) reported

    @virginmedia @andlochrie1 Joke of a service

  • Skossoff
    Simon Kossoff (@Skossoff) reported

    @virginmedia do you have outage in w5 5BH

  • TommyYorkshire
    Tommy 🔴 ⚪️ 🐻 ⚽️ (@TommyYorkshire) reported

    @O2 why has signal and service dropped so much since you joined up with @virginmedia?? Used to love O2 as customer service was great. Prices go up service gets less.

  • RobinRaving
    Filius Scott (@RobinRaving) reported

    @virginmedia Nope! But have found out my new provider will be able to cancel my contract on my behalf so I don't have to go through the agony of trying to deal with your "customer service" team.

  • mec337
    mec337 (@mec337) reported

    @RyanBarby @O2 Rubbish Virgin Media are the worst - oh wait

  • dollynoocat
    Dollynoocat (@dollynoocat) reported

    @status_is_down Yes. My Virgin Media service checker says intermittent signal in my area and to check back in 24 hours !!!! ML4 area

  • AshronDesigns
    Ashron Designs (@AshronDesigns) reported

    @virginmedia I have decided to cancel after nearly 20 years! Tried live chat and all they did was reduce the package to reduce the price.

  • jseviour14
    Jess (@jseviour14) reported

    @virginmedia I am a new customer and your services are not turning on!! Cannot get through to anyone to speak to, I am thinking of cancelling and going back to my old provider