Virgin Media

Virgin Media Outage Report in Banks, Lancashire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Banks, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Banks, Lancashire, England 03/18/2025 12:35

March 18: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Banks, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Leyland, Preston, Blackpool, Southport and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigan Internet
United KingdomWigan Phone
United KingdomLeyland Total Blackout
United KingdomLeyland Wi-fi
United KingdomPreston Internet
United KingdomPreston Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Banks, England

Latest outage, problems and issue reports in Banks and nearby locations:

  • Gilly2u2 Terry Gilroy (@Gilly2u2) reported from Formby, England

    @virginmedia Can you help me sort out a contract or I will have to go elsewhere?

  • babybio18 Tracy Abraham 💙💙 (@babybio18) reported from Wigan, England

    Need a new internet provider @virginmedia your service has become unreliable. When I’m trying to learn online and have lost service at least 5 times today already 🤬 #nothappy

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia No the light stays white on previous tests the operator said there is a problem and we will send an engineer but then a new hub arrived.

  • John_murphy1 John Murphy (@John_murphy1) reported from Formby, England

    @virginmedia hi, the internet seems to be down in the Formby area (L37). Green flashing light on the modem and can’t get online. Any idea when it’ll be resolved. I’m working from home and need it back!

  • TerryBpne Crazy Corner (@TerryBpne) reported from Walton le Dale, England

    @MintyPNE @virginmedia I ranted & got nowhere. My wife got an engineer round and job sorted (V box on 2nd room) They don't care about customer service.

  • Nicole_Baker Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia Already tried this & the people who answer the calls aren't authorised to deal with it and so I get another promised phonecall which is never made!!! What are you going to do to rectify the problem that's been ongoing since November 2020?!?!?! @MartinSLewis #poorcustomerservice

  • Christerphurr Chris Mann (@Christerphurr) reported from Preston, England

    @virginmedia our broadband is down, any idea when this will be back up?

  • TeelingChris Chris Teeling (@TeelingChris) reported from Ormskirk, England

    @KeithJBolton @virginmedia dont take no **** m8💪

  • Nicole_Baker Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia As was promised (via, text, tweet and written correspondence!!) I have spent countless hours on hold to no resolve. I will await your promised call. Each day I don't receive said call/contact I will continue to demonstrate publicly how bad your customer services are..

  • originalkitten 🌸🐾originalkitten 🐾🌸 (@originalkitten) reported from Formby, England

    When the world is struggling cause of the pandemic but more people have invested in tv & streaming services @virginmedia & @netflix have written to me saying they are putting their prices up. Such empathy #ReadTheRoom #pandemic #Wtf

  • Gilly2u2 Terry Gilroy (@Gilly2u2) reported from Formby, England

    @virginmedia was expecting callback, once again not happened! At end of contract, might have to go elsewhere! Only want to see if you can give me a great deal or @SkyHelpTeam may be getting a new customer!

  • Nicole_Baker Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia Ooo a response! Now I have a dilemma - do I have to complain about the length of time it took to even try to help me with my original complaint? I do sincerely hope I actually get somewhere this time. The time I have spent trying to resolve this is astronomical!

  • Nicole_Baker Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia am I to take your complete and utter silence as the refusal to resolve the outstanding complaint?!? the utter disregard you continuously display towards your customers is disgraceful. You should be ashamed. @MartinSLewis

  • babybio18 Tracy Abraham 💙💙 (@babybio18) reported from Wigan, England

    @virginmedia Thank you for your help, after using the app we need a hub 3 as we have an outdated hub.

  • TGVMD TGVMD (@TGVMD) reported from Maghull, England

    @virginmedia Virgin tvgo app not working is there a known issue? Please advise

  • AliTaylorGolf Ali Taylor (@AliTaylorGolf) reported from South Shore, England

    @virginmedia Broadband speed issue

  • MarkPBaines Mark Baines (@MarkPBaines) reported from Wigan, England

    @virginmedia been with you for years and your prices are going up due to your service which frankly is rubbish all goes down so you lose a days pay working from home and you still want it paid for! You’re an absolute joke! Don’t worry though you’ve lost a customer!

  • jeniandersonw Jen (@jeniandersonw) reported from Wigan, England

    Just spoke to @virginmedia attempting to rectify broadband issues - their suggestion is to “sit closer to the hub” Brilliant wish I had thought of that..!

  • Nicole_Baker Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia Understood. As I said I will wait for what was promised and continue to highlight where virgin media fail to keep promises.

  • srudd1992 Ruddy (@srudd1992) reported from Leyland, England

    @mrandmrsblandy @virginmedia I had the exact same issue last week, eventually put a complaint online and still nobody has been in touch from @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lkbowers1972 LKB (@lkbowers1972) reported

    @virginmedia They've said that for last 3mths (cable issues) and we're signed off end of January to say all work completed. Then came j on Saturday 4th March and engineer couldn't complete the installation due to another external cable fault !!

  • cberight Not Important (@cberight) reported

    @virginmedia 1.Your status checker is false, incorrect and not fit for purpose. 2.Constant drop outs and slow internet connection one third of minimum guaranteed speed for 5 years. 3.Dozen or so engineer call out 4. You charge 2.5x as much as the nearest competitor 5.Left you 2 years ago

  • LCullumbine Lynn Cullumbine (@LCullumbine) reported

    @virginmedia your customer service is shocking!! Do you not have a bereavement department

  • pete_botterill Pete's Tweets (@pete_botterill) reported

    @virginmedia I've used the app and followed the tips, in the speed test it fluctuates wildly, sometimes 135mbps down some times 30mbps and sometimes fails to connect

  • suryateja01 RK (@suryateja01) reported

    @virginmedia There is no fault in my area. I have been observing last 3-4 days and speed was never more than 45 mb.

  • Bilkosbuddy1965 Leslie (@Bilkosbuddy1965) reported

    @virginmedia Ok intermittent problems in area. This amazingly was the answer last time I had this issue. After a month or so of problems we have the same issues as before. The same answers or lack of them until someone is sent out.

  • shineyshappy Malcolm Shine (@shineyshappy) reported

    @virginmedia Seems odd that the O2 website shows the service interruption but the Virgin one has been saying everything's ok for the last few hours! I thought that you're one company now!

  • Pamela_L142001 ☀️ (@Pamela_L142001) reported

    @ZachBro17605567 @virginmedia I hear you I am having problem also

  • AntonyMcEvoy Antony McEvoy 🇪🇺 (@AntonyMcEvoy) reported

    @virginmedia after cancelling yesterday (after attempting a 30% mid contract price hike) I've been getting calls from you, presumably to try and retain me. My number is registered with TPS and I opted out of marketing, it's not legitimate interest so please, please **** off!

  • sbakshi84 Sanjeev Bakhshi (@sbakshi84) reported

    @mrspancakes3 can I have details of the Virgin Media manager you used to resolve your issue?