Virgin Media Outage Report in Banks, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Banks, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Banks, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Leyland, Preston, Blackpool, Southport and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Internet | |
| Wigan |
Phone | |
| Leyland |
Total Blackout | |
| Leyland |
Wi-fi | |
| Preston |
Internet | |
| Preston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Banks, England
Latest outage, problems and issue reports in Banks and nearby locations:
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SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Wigan, England
@virginmedia Yes, nearly 48 hrs now. What is the issue? I work from home, and currently unable to do so🤬🤬🤬
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬
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paul kitchen
(@pkitch1) reported
from
Whittle-le-Woods, England
@virginmedia Having problems with our broadband, hub shows a list of critical errors, can’t speak to anyone on the phone, website is useless,where can we get help?
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia I've spent three hours over two calls waiting for you to confirm a discount on my below standard broadband and to deliver a booster. I have had to escalate a complaint as it couldn't be resolved on the phone yet I'm still waiting for the level of service promised!!!
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia Yes, camera angle awful. Went for the defer season ticket option to next year, so could have had ifollow tonight, but that has hardly been reliable. Still we are winning!
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Michael Dugdale
(@Oscarmeg) reported
from
South Shore, England
@virginmedia Repeated wifi failure causing issues trying to stream any catch up or live channels. Wifi drops at random intervals. Poor signal strength through my property. Failure to organise the booster as promised way back in September. Failure to call me back after request for my number.
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Michael Dugdale
(@Oscarmeg) reported
from
South Shore, England
@virginmedia No, that’s never been given to me as an option
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Samantha Forsyth
(@sam_forsyth87) reported
from
South Shore, England
@virginmedia we are having lots of issue with our broadband. This has been for days now ! Please contact us. We have tried and tried to get through. Very frustrated customer !
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐
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Billy burdess
(@Billyburdess3) reported
from
Blackpool, England
@tizo59 @virginmedia Was this fixed I have the same problem
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Ali Gudgeon ✍🏻️
(@Libra_Comms) reported
from
Preston, England
@virginmedia The problem with the search facility is that it brings up multiple episodes but none of them have dates on. This needs addressing please!
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dario
(@Seasiderdario) reported
from
South Shore, England
@Kiwion @virginmedia I'm constantly having issues with virgin as well. It's so shitty
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Lauren Fox
(@Bismurff) reported
from
Warton, England
@virginmedia having issues in the Warton area... been trying to call but there's no answer - all the online help did nothing. Are issues happening everywhere? #virginmediadown
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response
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Becky Nicholls
(@physiobex) reported
from
Wigan, England
@virginmedia Actually, problem is still there. Any help gratefully accepted!
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
It seems my @virginmedia goes down on a weekly basis at the moment. Usually on my days off...🤬
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Michael Dugdale
(@Oscarmeg) reported
from
South Shore, England
@virginmedia your service for the price I pay is a bloody joke! I can’t watch a film on the cinema channels I pay for without it pausing every 30 seconds to buffer. There’s no technical help available. I want my subscription money back thank you!
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SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Shevington, England
@virginmedia we have NO Internet at WN6 8BQ ALL DAY. This is very, very poor. What is the problem??
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Ali
(@GeminiAli) reported
from
South Shore, England
@virginmedia keep me on hold for 40 minutes then answer and cut me off. Shocking service. Ive tried to update online and get told I have to call. Twice I've been cut off after being on hold and or answered. Conveniently can't email either 😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachiep
(@rachiep12o) reported
@virginmedia awful customer service. Our new 360 box keeps getting errors and you can’t do anything other than reset the box! Lost all our recordings on two occasions and now our box says it’s full even tho there are no recordings!!! Can someone actually help or do @SkyUK want us
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Jamie Kitson (Parody Account) / Official
(@jamiekitson) reported
@botherer @virginmedia @theTRUESPEED Absolutely. My father-in-law cancelled his contract in April 2022. In Sept we realise they were still taking money from him. It was only *this week* that we finally got them to stop. We hope. My wife has spent approx 10 hours on the phone and awful online chat trying to sort.
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Benny Ceca
(@BCeca) reported
@virginmedia Yes I have, it was "fixed" around 3pm after it was down since the morning, gone down twice since then, right now, no Internet! Status page shows an issue as usual!
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To Have And To Holed
(@HoledTo) reported
@virginmedia I don’t want to raise a complaint I’d just like it sorted as there are bare wires on show
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Kev
(@kkgorny1972) reported
@virginmedia I was told they would call me after their dinner break. I need this call back because virgin has told @netflix that I no longer want the service when I never asked for the disconnection. I have no Netflix as we speak and I want it reinstated today
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Louis
(@LouiCM_) reported
@LuxxReno @virginmedia Constant ping spikes it’s awful
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𝒃𝒆𝒕𝒉𝒂𝒏𝒚 𝒂𝒍𝒊𝒄𝒆
(@bethanyafrancis) reported
I have never know anything as shocking as some of the @virginmedia customer service staff. Gone so down hill, so rude! 🥲😒
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Chris
(@allriffnoraff) reported
Virgin media system is down. Guess the cancellation of the TV package will have to wait. Next stop, the License fee.
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Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia Am trying to get a broadband account sorted out. For some reason, it sounds massively complicated to get a small detail changed, so we may have cancel.
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bainsy
(@iBainsy) reported
@LouiCM_ @virginmedia There is your problem, never use their equipment Put the router into Modem mode, buy your own router (netgear nighthawk works well) and problem solved. Can find tutorials online on how to do it. (Virgin even tell you how on their forums)