Virgin Media Outage Report in Banks, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Banks, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Banks, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Leyland, Wigan, Preston, Blackpool, Southport and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Leyland |
TV | |
| Wigan |
Internet | |
| Wigan |
Phone | |
| Leyland |
Total Blackout | |
| Leyland |
Wi-fi | |
| Preston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Banks, England
Latest outage, problems and issue reports in Banks and nearby locations:
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Richard Foster
(@fos100) reported
from
New Longton, England
Who in their right mind schedules planned maintenance for a Monday morning and says it could go on until three pm? Oh yeah, @virginmedia - cracking service as always #workfromhome #muppets
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Lee Thomas
(@Madhornet73) reported
from
South Shore, England
@virginmedia Hi my box as stopped work and keep rebooting and says there is and issue and could take upto 3 hours? What should I do
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Richard Foster
(@fos100) reported
from
New Longton, England
Hi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?
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IanRob79💙
(@IanRobEfc1878) reported
from
Wigan, England
@virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬
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Richard Foster
(@fos100) reported
from
New Longton, England
@virginmedia It’s an ongoing issue and an engineer is due out on Thursday but today the internet decided it didn’t want to work on my laptop
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Richard Foster
(@fos100) reported
from
New Longton, England
@virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?
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sevs66
(@mgsevs) reported
from
Kirkham, England
@virginmedia @1862_TwoPies Cut and paste Cut and paste Cut and paste That is NOT customer service even if you fake it to be
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Richard Foster
(@fos100) reported
from
New Longton, England
Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?
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Tim Cooke 🇺🇦
(@timmycooke) reported
from
Wigan, England
@virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!
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Andy A.
(@andypne3) reported
from
Saint Annes on the Sea, England
@virginmedia @Sedds_lep You are not missing much Sedds. If it wasn't for woodman we would be 4 down.
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Chris Webb
(@ChrisPWebb) reported
from
Blackpool, England
Just as the main event starts, my @virginmedia internet goes down for the 10th time this week 🤬 #WarringtonLopez
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Kevin Dudson
(@Duddydudson) reported
from
Wigan, England
@NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!
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lisa lloyd
(@llloydman) reported
from
South Shore, England
@virginmedia when fy4 be back on line ? No TV service since 4pm yesterday
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Lindz Devine
(@LindzDDub) reported
from
Wigan, England
@virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.
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Lindz Devine
(@LindzDDub) reported
from
Wigan, England
@virginmedia I never have any issues when it comes to my laptop, though. Just my PS5
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Jordan
(@JordanKing1512) reported
from
South Shore, England
@virginmedia Spoken with plasterer and to fix the K Rend £2000, they need to redo the full front of my house for it to match!!! I need this sorting urgently and need to speak with someone who can assist with this, it’s beyond a joke.
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Chris Webb
(@ChrisPWebb) reported
from
Blackpool, England
@virginmedia It says no issues but it keeps cutting out 2/3 times a day.
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Tᴏᴍᴍʏ Nᴇʟsᴏɴ
(@furburger12) reported
from
South Shore, England
@virginmedia KEEP GIVING ME INTERMITTENT SIGNAL AND ILL START INTERMITTENTLY PAYING MY BILL, this is a ******* joke man 😭
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owen southworth
(@obpls1995) reported
from
Wigan, England
@virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.
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Jordan
(@JordanKing1512) reported
from
South Shore, England
@virginmedia I have contacted and was told I will get a text after the phone call with another engineer visit, not got anything yet??? Also who is going to pay for the damage and a plasterer to come round and fix? Honestly wish I stuck with @SkyUK at this rate
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Philip Thompson 🏴🇬🇧🇪🇺🏳️🌈🌍
(@PhilT81) reported
Every single time I contact @virginmedia via their WhatsApp support portal they tell me they’re ‘busier than expected’ and then suggest that I transfer the enquiry over to WhatsApp. 1) If it’s every time, it’s not unexpected. 2) I’m already using WhatsApp.
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Mike O'Brien🏴💙 #WalesCarersRegister
(@Mikeo56977865) reported
@Carer49 @virginmedia Didn't even need to speak with anyone. Just chose the option to change/cancel plan and automatically got offered the discount.
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Claire Macina
(@claire_macina) reported
@FundilyMundelly @virginmedia Leave while you can. Absolutely the worst customer service ever. I will never return go to @bt_uk they are much better and cheaper
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William Croome
(@RoomeByTheSea) reported
@virginmedia To sit on the phone for 3 hours + without any idea of I'm progressing in a queue. No thanks. VM can just compensate me for every day they are unable to support me through the communication channels they offer.
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hog
(@hogmaster2020) reported
@virginmedia Your upgrades team who answer almost straight away also sales have the ability to cancel people's contract clearly mentioned But they still mostly refuse to cancel and send you through to cancellation who don't answer and cut people off More lies from virgin Explain that
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Shak Inayat
(@ShakInayat) reported
On hold for 23 mins and still not through to @virginmedia and that is the ONLY way to downgrade a package it seems. Shocking service !
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Richard Gosler
(@richard_gosler) reported
@OffMyNoodles @virginmedia Without a doubt, the worst customer service on the planet. The actual broadband is fine until you have a problem.
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Corine Kuijpers
(@tantePip) reported
Trying to cancel @virginmedia, and the computer (!!) offered me a discount of exactly the same amount as the price increase. Nice try. Still cancelling. Same package is £30 a month cheaper elsewhere.
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Jonathan Phillips
(@DigitalJonathan) reported
@virginmedia To be 100% clear, the hub 4 had power instantly. Lights pulsing. The issue is that it took so long to be ready to *use*. That doesn’t strike me as an issue with my power socket what so ever.
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Kurt
(@kurt_wh) reported
Hey @virginmedia . My #broadband package is over priced with a woeful upload speed. I’ve decided to cancel. The only way to cancel is to write to you or phone you. I’ve waited on the phone for 1.5 hours and each time you answer you hang up. I’m very unhappy. #fail