Virgin Media

Virgin Media Outage Report in Banks, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Banks, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Banks, Lancashire, England 03/18/2025 19:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Banks, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Leyland, Wigan, Preston, Blackpool, Southport and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeyland TV
United KingdomWigan Internet
United KingdomWigan Phone
United KingdomLeyland Total Blackout
United KingdomLeyland Wi-fi
United KingdomPreston Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Banks, England

Latest outage, problems and issue reports in Banks and nearby locations:

  • Sammi__T Sammi T (@Sammi__T) reported from Wigan, England

    @virginmedia how can I report a landline fault, tried 150 (not working) tried the contact us message link YOU advertise (not working) community forum (no response) over 48 hours with a fault that cant be reported - one way to make your stats look good #donotacceptresponsibility

  • meganlouise1233 Megan Johnson (@meganlouise1233) reported from Preston, England

    @virginmedia wifi is absolutely shocking. Anyone looking to change network do not join virgin 🙄

  • lynneglenn13 Lynne Webster (@lynneglenn13) reported from South Shore, England

    @virginmedia I suggest this call is listened to as if this is the Calibre of customer service agents then Richard Branson really needs to know. I will not let this drop 😡😡

  • Bmorgan2903 Ben Morgan (@Bmorgan2903) reported from Wigan, England

    @virginmedia Been on phone three times absolutely no help at all still without signal. Terrible decision to change network, think I’m cancelling contract !!

  • WhitingColette Col.stavoess. (@WhitingColette) reported from Euxton, England

    @virginmedia still not working , i know there's a service issue in our area, your recorded message tells me that and I have rebooted the modem. my point is its too frequent for the money i pay

  • Logical1966 Aaron (@Logical1966) reported from Preston, England

    @virginmedia sat in all day for my new phone to be delivered only when I ring you tell me it’s out of stock wtf

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia Yes problem in the pr7 area all bloody day.

  • prdent73 Philip Dent 🇪🇺 (@prdent73) reported from Euxton, England

    Noooo!!! The virgin media wifi is down. We might have to start talking to each other..

  • mands4walkies Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported from Southport, England

    @virginmedia Please note @Ofcom that @virginmedia has been down across south west London for 48 hours due to a 3rd party digging up a cable. Virgin Media’s network resilience; disaster recovery; and customer comm’s are inadequate.

  • Bmorgan2903 Ben Morgan (@Bmorgan2903) reported from Wigan, England

    @virginmedia Should be receiving 4g fine in my area I have reset setting changed SIM card. Manually adjusted network checked other settings.

  • Bmorgan2903 Ben Morgan (@Bmorgan2903) reported from Wigan, England

    @virginmedia Not a good start at all, First day on virgin and no signal at work even though it says I should have full 4g coverage

  • Bmorgan2903 Ben Morgan (@Bmorgan2903) reported from Wigan, England

    @virginmedia Patience gone I’m afraid I have aloud your company chance to solve the problem, to me looks like signal just isn’t strong enough

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia Seems like the whole village is down time to start looking for a new supplier for the whole village of Euxton.

  • Welsh_Will70 Will Stephen Lynes (@Welsh_Will70) reported from Blackpool, England

    @AtticusAlpha @virginmedia We have now been on hold for over 60 mins in total with @virginmedia ......all i can say is Wow!!! Maybe a re think needed after this on who we use as our imternet provider!! Iv no words that can actualy comment....apart from ermmm shit!! Oh and we have hung up!!

  • michdavey71 Michelle (@michdavey71) reported from Maghull, England

    @virginmedia I spoke to some American woman the other night who was quite rude and did not resolve the problem , tried to get through tonight again as my daughters phone has a fault still failed to speak to anyone .

  • lynneglenn13 Lynne Webster (@lynneglenn13) reported from South Shore, England

    2.agent spoke over my husband constantly. 3.He refused to get a supervisor. 4.Agent stated” I don’t mind loosing my job over this call so I suggest you complain to Richard Branson “!! 5. Agent rude, condescending and arrogant @virginmedia

  • lynneglenn13 Lynne Webster (@lynneglenn13) reported from South Shore, England

    Filled in customer complaint form and advised at 3:00pm we would get a call-back. It’s now 21:00 and still waiting. Never ever experienced such appalling customer service. If you are interested @virginmedia we have agents name.

  • lynneglenn13 Lynne Webster (@lynneglenn13) reported from South Shore, England

    1. Fuming @virginmedia . Disgusting customer service today when my husband called to report a fault. Our disabled son has no access to his virgin box for watching Netflix. Asked for an engineer. “We don’t do that you will have to pay”.

  • RealStuartCarey Stuart Carey (@RealStuartCarey) reported from Kirkham, England

    @virginmedia So I did it this morning and it said there was a problem in my area and it should be fix by 3pm today but I still keep seeing a “no service” sign appear.

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia Virgin media you should be ashamed of the rubbish service still 30 hrs after no internet. GUESS WHAT YOUR NOT GETTING PAID THIS MONTH.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JimSohal Birdie (@JimSohal) reported

    @virginmedia Actually your service checker is different to the one I got to through my account? I do see this msg via your link: Looks like there’s an intermittent signal issue in your area

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia

  • GPastabake Gregory Pastabake “frivolous fringer” (@GPastabake) reported

    @virginmedia your shocking service extends to your complaints form I see. Despite essaying two complaints using the form, I am without a ref no. (Unless you count “****”?) and I cannot track my complaints as there’s “nothing to see here”. Absolutely, categorically, useless.

  • orc_nft ORC.A (@orc_nft) reported

    @vmbusinesshelp @PaulBrinkworth2 @vmbusiness Down in Stevenage now and it's the same here, everyday the modem is disconnecting couple of times.

  • going59 pat Hamilton (@going59) reported

    @virginmedia No WiFi in kitchen/ bedrooms, no internet connection for sky tv most nights and son has problems with connection to x box, hub button is showing red all the time

  • drowsyfire Kim Frinton (@drowsyfire) reported

    @virginmedia @tonymc39 Tell you what, @virginmedia, tell all your operatives that these actions on Virgin Media's part are not acceptable, so that yr custs don't take twitter and tell everyone how appallingly you treat people. I for one would never touch your company with a bargepole reading this.

  • AndyRob69971457 Andy Robinson (@AndyRob69971457) reported

    @virginmedia Hi, i got a text this afternoon to say that the issue had been fixed. I was advised to restart the hub, wait for 30mins for all to restart. I now have a flashing red phone symbol on my hub, and no telephone service. A financial goodwill gesture should be given for poor service

  • Raz625772 Rand (@Raz625772) reported

    @virginmedia Wifi out AGAIN in SW11 London. This is getting ridiculous now. FIX IT!!!!!!!!!!!!!

  • NeilHedges Nei1 4edges (@NeilHedges) reported

    @virginmedia you tried to put my bill up. I called an agreed a reduced package, you sent me paperwork. You ignored the new package and charged me the vastly increased cost you originally offered and ignored the new contract. Now waiting on phone to speak to Customer Services!

  • Jayrasul111 Jay (@Jayrasul111) reported

    @virginmedia I live in Harrow London and I've had no Internet all day. I have to work from home all week. Is this being looked into?? Please help!