Virgin Media

Virgin Media Outage Report in Banks, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Banks, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Banks, Lancashire, England 11/10/2025 03:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (36%)

    TV (36%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Banks, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Preston, Leyland, Wigan, Blackpool and Bretherton.

Loading map, please wait...
City Problem Type Report Time
United KingdomPreston Internet
United KingdomLeyland Total Blackout
United KingdomLeyland Internet
United KingdomPreston TV
United KingdomWigan TV
United KingdomPreston Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Banks, England

Latest outage, problems and issue reports in Banks and nearby locations:

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @virginmedia I was offered a price to increase my broadband price by the sales team last week, have just called and been told it’s now double. Now been put through to customer service who can do the deal, on hold forever and it’s was sales who initially offered the price. What’s going on?

  • Summer26948229 Summer (@Summer26948229) reported from Blackpool, England

    @virginmedia Reduce your prices ...and improve your customer service

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia 3rd time this week internet has gone down. Possibly the worst provider in the country

  • croupier1970 Trying To Carpe Diem (@croupier1970) reported from Blackpool, England

    @virginmedia @lucyrobinson3 The link is not working!!! It says you're doing work!!!

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @virginmedia How come I can get through to your sales dept in 5 mins but still not through to support team after 45 mins? Is it that you have so many issues or don’t bother enough to staff appropriately? #justasking #customerservice

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @virginmedia What time do your customer service phone lines close?

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia You are the worse Internet provider in the PR postcode what has happened 4weeks now intermittent service its like flip a coin to see if the Internet is working. And the lies about adjusting my bill has never happened time to say goodbye.

  • Libra_Comms Ali Gudgeon ✍🏻️ (@Libra_Comms) reported from Preston, England

    @virginmedia just wasted two hours on web chat trying to get a better sim deal as advertised. 45 mins to get through security. Tried to check/sign in on the Virgin mobile app and it doesn’t work for me or my husband, despite having an account for years. An absolute joke! 👎🏻

  • TGVMD TGVMD (@TGVMD) reported from Maghull, England

    @virginmedia internet down again in L31 what’s the fix time?

  • Summer26948229 Summer (@Summer26948229) reported from South Shore, England

    @virginmedia Rubbish customer service and daylight robbery on their fibre broadband....so glad I'm out of my contract. I will be leaving as soon as I find a better deal ...

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @1Sharpy7 @virginmedia I’ve just been on hold for 90 mins and hung up. Was going to upgrade my speed but might leave. They are so poor at dealing with customers it’s frightening.

  • Shinpad11 Mackie 🇪🇺🌹☘️🇸🇱 (@Shinpad11) reported from Wigan, England

    @virginmedia yet another day blighted with intermittent connection. What on earth is happening with your broadband service? Woeful. #Wigan

  • whitealbo martin (@whitealbo) reported from Southport, England

    @virginmedia I emailed you a few days ago regarding an issue I have,I've not had any reply yet and I'm getting only half the service I signed up and am paying for.

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @1Sharpy7 @virginmedia @virginmedia are awful aren’t they Nick? The term customer service should be updated to awful customer service!!

  • emmawinstanley1 emma2511 (@emmawinstanley1) reported from Wigan, England

    @virginmedia shocking customer services after waiting nearly a month and several hours on hold to get connected still no delivery date and now cannot work from home @ nhs

  • MattKeating1981 Matt's MerARTki (@MattKeating1981) reported from Wigan, England

    @virginmedia absolutely shocking signal on box office!!! £24.99 for what looks like it's being stream on a Nintendo 64.

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia your internet service is a ******* shambles. How do I contact someone to make an official complaint about the service I receive. Which is non existent for most of the week?

  • AliTaylorGolf Alastair Taylor (@AliTaylorGolf) reported from South Shore, England

    @virginmedia After waiting over an hour to speak to customer service for over an hour they did nothing so I would imagine you will be about as much help. Thanks

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia your internet is ******* **** paying all this money for your internet service to go down at least once a week. Absolutely shite

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • keezo1985 Neil Keenan (@keezo1985) reported

    @virginmedia Still not working. Getting the same error

  • jawsofcerberus Jake (@jawsofcerberus) reported

    @virginmedia @VMSolutions_ @VirginMusicUK can you sort your customer service out I have been messed around twice now getting my internet installed my base plate was getting installed today and the person never turned up I am without internet. This is ridiculous

  • TheGrewery Gareth @ Gravey's Brewery (@TheGrewery) reported

    @virginmedia my landline has gone down, is there a problem with the network (DN5)?

  • harminderd82 Harminder (@harminderd82) reported

    @virginmedia all services down.

  • philophyser Katie Robertson (@philophyser) reported

    first ever complete internet fail for an online talk @virginmedia 😭

  • elise_john85 Elise (@elise_john85) reported

    @virginmedia To cancel my options are call or write to you which is ridiculous! It shouldn’t be so bloody difficult. Currently I’m suffering the nonsense that is your WhatsApp service which is even worse then your call centre

  • saunasean sean mann (@saunasean) reported

    @virginmedia Having your customers wait hours to talk to anyone is discussing. I’ll never use your company for anything ever again.

  • GambleJune June Gamble (@GambleJune) reported

    @virginmedia I am still waiting for a response on WhatsApp. I received an email telling me to phone! I phoned again and waited for 40 minutes before someone answered! In theory, my issue has been sorted. However, I am still appalled that it takes more than 5 minutes to answer calls.

  • jawsofcerberus Jake (@jawsofcerberus) reported

    @virginmedia I've been on the phone for the past hour you said you'd get it sorted by the 6th July now I just got a call saying it's been moved to the 13th. I can't spend all day on the phone but if Its not sorted I'm just gonna cancel my virgin internet and mobile.

  • BillyTurriff Billy Turriff (@BillyTurriff) reported

    @virginmedia We have been whats aping for 24 hours over 20 times have I told you I want to cancel but you refuse to allow me to