Virgin Media Outage Report in Banks, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Banks, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Banks, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Southport, Blackpool, Skelmersdale, Preston and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Southport |
||
| Blackpool |
Wi-fi | |
| Southport |
Wi-fi | |
| Skelmersdale |
Internet | |
| Preston |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Banks, England
Latest outage, problems and issue reports in Banks and nearby locations:
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Terry Gilroy
(@Gilly2u2) reported
from
Formby, England
@virginmedia Can you help me sort out a contract or I will have to go elsewhere?
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Ali Taylor
(@AliTaylorGolf) reported
from
South Shore, England
Hi @virginmedia I’ve been on hold for an hour and you’ve just cut me off!! I take it I need to call back for more of this great service?
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🌸🐾originalkitten 🐾🌸
(@originalkitten) reported
from
Formby, England
When the world is struggling cause of the pandemic but more people have invested in tv & streaming services @virginmedia & @netflix have written to me saying they are putting their prices up. Such empathy #ReadTheRoom #pandemic #Wtf
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Marie Hardman
(@MarieHardman13) reported
from
Clayton-le-Woods, England
@virginmedia is is anyone else having problems contacting Virgin media? The telephone 150 is engaged all the time and I can't get through to anyone online.
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TGVMD
(@TGVMD) reported
from
Maghull, England
@virginmedia Virgin tvgo app not working is there a known issue? Please advise
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Ali Taylor
(@AliTaylorGolf) reported
from
South Shore, England
@virginmedia Broadband speed issue
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Tracy Abraham 💙💙
(@babybio18) reported
from
Wigan, England
Need a new internet provider @virginmedia your service has become unreliable. When I’m trying to learn online and have lost service at least 5 times today already 🤬 #nothappy
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Mark Baines
(@MarkPBaines) reported
from
Wigan, England
@virginmedia been with you for years and your prices are going up due to your service which frankly is rubbish all goes down so you lose a days pay working from home and you still want it paid for! You’re an absolute joke! Don’t worry though you’ve lost a customer!
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Ooo a response! Now I have a dilemma - do I have to complain about the length of time it took to even try to help me with my original complaint? I do sincerely hope I actually get somewhere this time. The time I have spent trying to resolve this is astronomical!
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@Sedds_lep @virginmedia Did you get help Dave? Tried 3 times and made an email complaint to @virginmedia - 28 days for a reply! Got a new V Box for second room, won't connect or verify. 3 hrs wasted on phone. What worked? I've given up...
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Georgia O'Hara
(@GeorgiaOHarax) reported
from
Wigan, England
@virginmedia I can’t do my job without them fixing something yet I’ve called everyday to be spoken to like **** and being put on hold for over 2 hours each time
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia am I to take your complete and utter silence as the refusal to resolve the outstanding complaint?!? the utter disregard you continuously display towards your customers is disgraceful. You should be ashamed. @MartinSLewis
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mick rogers
(@Mick_Rogers) reported
from
South Shore, England
@virginmedia no online help, call centre not answering? Done everything it states on your website and automated call. WiFi signal still dropping out!!!!!! Give us a clue???
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia Don't really want to waste another hour of my life calling back yet again! Already wasted 2 hrs was given a 'direct" number which no-one answered. Call centre can't help or understand problem. What is the point? Do U get reimbursement for all the inconvenience @virginmedia ?
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Tracy Abraham 💙💙
(@babybio18) reported
from
Wigan, England
@virginmedia Thank you for your help, after using the app we need a hub 3 as we have an outdated hub.
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia I ranted & got nowhere. My wife got an engineer round and job sorted (V box on 2nd room) They don't care about customer service.
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Georgia O'Hara
(@GeorgiaOHarax) reported
from
Wigan, England
NEVER NEVER NEVER JOIN @virginmedia
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Ruddy
(@srudd1992) reported
from
Leyland, England
@mrandmrsblandy @virginmedia I had the exact same issue last week, eventually put a complaint online and still nobody has been in touch from @virginmedia
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia No the light stays white on previous tests the operator said there is a problem and we will send an engineer but then a new hub arrived.
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Terry Gilroy
(@Gilly2u2) reported
from
Formby, England
@virginmedia was expecting callback, once again not happened! At end of contract, might have to go elsewhere! Only want to see if you can give me a great deal or @SkyHelpTeam may be getting a new customer!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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💀 𝙇𝙚𝙬𝙞𝙨🔥
(@Lewis_WTF) reported
@virginmedia I have done this already too and according to the website there’s no issues with broadband, tv or mobile 😕
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Marilyn@StHelens
(@MarilynSParker) reported
@virginmedia engineer been and supplied new router plus fixed some probs in box and re lead but now desktop cannot connect to router. Help please.
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Chris Storey
(@ChrisRFW) reported
I was warned that @SkyUK were a nightmare when you got out of your tv and broadband welcome deal. Utter joke and dreadful customer service. Looks like I'm heading back to @virginmedia
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MarkyW73
(@markyw73) reported
@virginmedia Yes, you’re correct! I think I’ll just leave my comments here for other’s to see how poor things have got, and no, I won’t be investing my time ringing you back. I’ll update this thread IF I ever do get a reply
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Peter Mc Daid
(@PeterMcDaidWine) reported
@virginmedia no. I called in and got the automated update at the time. Signed up for text notifications. Got nothing. Told of long wait times. I'd really like to know if I'm going to be credited as last time there was an outage I was told there was a minimum outage req before compensation
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Dominic Allen
(@domjallen) reported
@virginmedia The issue in my local area seems resolved. Our Internet is working again, but from online work I was unable to complete for that period I've lost £150 of income.
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Mr R
(@Happyhammer68) reported
To anybody considering joining @virginmedia for broadband, a word of advice, DON’T!! Have had a network issue since I had it installed. All tests I’ve done say there is a network issue, and today a live chat says that it’s all fine!! Still getting intermittent broadband!! 😡😡
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Stuart
(@ItsSK1998) reported
@virginmedia Yeah, same as usual, no known issues
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Stephen Porton
(@swporton) reported
@virginmedia It was a problem on Friday. I haven’t noticed any issues on Saturday, Sunday or today.
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B4dCh1ck3n 🐥
(@B4dCh1ck3n) reported
@virginmedia Obviously being a customer for 15 years means nothing. As long as VirginMedia save a few quid and make me wait. Nobody wants to be forced to work from home. But here we are in the middle of a pandemic being forced to do just that. But unable to work due to crap service.