Virgin Media

Virgin Media Outage Report in Banks, Lancashire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Banks, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Banks, Lancashire, England 03/18/2025 18:30

March 18: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Banks, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Leyland, Wigan, Preston, Blackpool, Southport and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeyland TV
United KingdomWigan Internet
United KingdomWigan Phone
United KingdomLeyland Total Blackout
United KingdomLeyland Wi-fi
United KingdomPreston Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Banks, England

Latest outage, problems and issue reports in Banks and nearby locations:

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    Who in their right mind schedules planned maintenance for a Monday morning and says it could go on until three pm? Oh yeah, @virginmedia - cracking service as always #workfromhome #muppets

  • Madhornet73 Lee Thomas (@Madhornet73) reported from South Shore, England

    @virginmedia Hi my box as stopped work and keep rebooting and says there is and issue and could take upto 3 hours? What should I do

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    Hi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?

  • IanRobEfc1878 IanRob79💙 (@IanRobEfc1878) reported from Wigan, England

    @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    @virginmedia It’s an ongoing issue and an engineer is due out on Thursday but today the internet decided it didn’t want to work on my laptop

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    @virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?

  • mgsevs sevs66 (@mgsevs) reported from Kirkham, England

    @virginmedia @1862_TwoPies Cut and paste Cut and paste Cut and paste That is NOT customer service even if you fake it to be

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?

  • timmycooke Tim Cooke 🇺🇦 (@timmycooke) reported from Wigan, England

    @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

  • andypne3 Andy A. (@andypne3) reported from Saint Annes on the Sea, England

    @virginmedia @Sedds_lep You are not missing much Sedds. If it wasn't for woodman we would be 4 down.

  • ChrisPWebb Chris Webb (@ChrisPWebb) reported from Blackpool, England

    Just as the main event starts, my @virginmedia internet goes down for the 10th time this week 🤬 #WarringtonLopez

  • Duddydudson Kevin Dudson (@Duddydudson) reported from Wigan, England

    @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

  • llloydman lisa lloyd (@llloydman) reported from South Shore, England

    @virginmedia when fy4 be back on line ? No TV service since 4pm yesterday

  • LindzDDub Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.

  • LindzDDub Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia I never have any issues when it comes to my laptop, though. Just my PS5

  • JordanKing1512 Jordan (@JordanKing1512) reported from South Shore, England

    @virginmedia Spoken with plasterer and to fix the K Rend £2000, they need to redo the full front of my house for it to match!!! I need this sorting urgently and need to speak with someone who can assist with this, it’s beyond a joke.

  • ChrisPWebb Chris Webb (@ChrisPWebb) reported from Blackpool, England

    @virginmedia It says no issues but it keeps cutting out 2/3 times a day.

  • furburger12 Tᴏᴍᴍʏ Nᴇʟsᴏɴ (@furburger12) reported from South Shore, England

    @virginmedia KEEP GIVING ME INTERMITTENT SIGNAL AND ILL START INTERMITTENTLY PAYING MY BILL, this is a ******* joke man 😭

  • obpls1995 owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.

  • JordanKing1512 Jordan (@JordanKing1512) reported from South Shore, England

    @virginmedia I have contacted and was told I will get a text after the phone call with another engineer visit, not got anything yet??? Also who is going to pay for the damage and a plasterer to come round and fix? Honestly wish I stuck with @SkyUK at this rate

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PhilT81 Philip Thompson 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧🇪🇺🏳️‍🌈🌍 (@PhilT81) reported

    Every single time I contact @virginmedia via their WhatsApp support portal they tell me they’re ‘busier than expected’ and then suggest that I transfer the enquiry over to WhatsApp. 1) If it’s every time, it’s not unexpected. 2) I’m already using WhatsApp.

  • Mikeo56977865 Mike O'Brien🏴󠁧󠁢󠁷󠁬󠁳󠁿💙 #WalesCarersRegister (@Mikeo56977865) reported

    @Carer49 @virginmedia Didn't even need to speak with anyone. Just chose the option to change/cancel plan and automatically got offered the discount.

  • claire_macina Claire Macina (@claire_macina) reported

    @FundilyMundelly @virginmedia Leave while you can. Absolutely the worst customer service ever. I will never return go to @bt_uk they are much better and cheaper

  • RoomeByTheSea William Croome (@RoomeByTheSea) reported

    @virginmedia To sit on the phone for 3 hours + without any idea of I'm progressing in a queue. No thanks. VM can just compensate me for every day they are unable to support me through the communication channels they offer.

  • hogmaster2020 hog (@hogmaster2020) reported

    @virginmedia Your upgrades team who answer almost straight away also sales have the ability to cancel people's contract clearly mentioned But they still mostly refuse to cancel and send you through to cancellation who don't answer and cut people off More lies from virgin Explain that

  • ShakInayat Shak Inayat (@ShakInayat) reported

    On hold for 23 mins and still not through to @virginmedia and that is the ONLY way to downgrade a package it seems. Shocking service !

  • richard_gosler Richard Gosler (@richard_gosler) reported

    @OffMyNoodles @virginmedia Without a doubt, the worst customer service on the planet. The actual broadband is fine until you have a problem.

  • tantePip Corine Kuijpers (@tantePip) reported

    Trying to cancel @virginmedia, and the computer (!!) offered me a discount of exactly the same amount as the price increase. Nice try. Still cancelling. Same package is £30 a month cheaper elsewhere.

  • DigitalJonathan Jonathan Phillips (@DigitalJonathan) reported

    @virginmedia To be 100% clear, the hub 4 had power instantly. Lights pulsing. The issue is that it took so long to be ready to *use*. That doesn’t strike me as an issue with my power socket what so ever.

  • kurt_wh Kurt (@kurt_wh) reported

    Hey @virginmedia . My #broadband package is over priced with a woeful upload speed. I’ve decided to cancel. The only way to cancel is to write to you or phone you. I’ve waited on the phone for 1.5 hours and each time you answer you hang up. I’m very unhappy. #fail