Virgin Media

Virgin Media Outage Report in Banks, Lancashire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Banks, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Banks, Lancashire, England 03/18/2025 13:45

March 18: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Banks, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Leyland, Preston, Blackpool, Southport and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigan Internet
United KingdomWigan Phone
United KingdomLeyland Total Blackout
United KingdomLeyland Wi-fi
United KingdomPreston Internet
United KingdomPreston Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Banks, England

Latest outage, problems and issue reports in Banks and nearby locations:

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @virginmedia My Account no was 017615801 Area Ref 01 Mavis Cartwright you will see that my account has a cred balance owed to me. Now 3 1/2 months 103 days no refund cheque received, I’m over 73 and need this money. Please Help

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @virginmedia That doesn’t explain why you said you could help. I already knew where to ring and told you that I had done that many times, to no avail! I doubt that the matter is in hand and that I will ever get the promised call back,but I will certainly let you know!

  • TheICC_Sandra Sandra Jane Eyre (@TheICC_Sandra) reported from Southport, England

    Great service from online service (text) and very helpful call from technical support today from @virginmedia, new hub on way to hopefully resolve issues #customerservice #FirstWorldProblems

  • aliyashystghani Aliya shystha Ghani (@aliyashystghani) reported from Preston, England

    @virginmedia literally the worst thing ever

  • AndyMackguitar Andy Mack (@AndyMackguitar) reported from Standish, England

    Help @virginmedia Wn6 Standish internet down to 1.53 mbps #keyworker working from home

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @EmmettGraham @virginmedia I actually took the option of “Are You Thinking Of Leaving Us” earlier. I was answered quite quickly, but nothing was resolved. I was, as usual transferred to somebody else and then on hold for 10mins. Still nothing resolved with my issue, Good Luck to you.

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @virginmedia Ring the no you gave me. Passsed on to Krishia. Told me cheque has been requested but doesn’t know why never been sent. Asked me to wait 7days and she will ring me back to see If I have received it. So no further forward!! Such a Dire Company!!

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @virginmedia No that’s the problem nobody can tell me!! It’s 103 days since my services were switched off( after my 30days notice) 16th February my services were switched off. I just keep being told that numerous requests have been made to send my refund cheque!

  • joniredchops Joniredchops (@joniredchops) reported from Wigan, England

    @virginmedia Cancelled yesterday. Was happy at £25 a month. Looks like we're off to Vodafone or Plusnet for £22. Shame really, been a decent service.

  • aboardy Alison Boardman (@aboardy) reported from Walton le Dale, England

    @virginmedia spoken to your “customer service”. Advised that promises for call back on live chat cannot be traced and nothing they could do. The call centre apparently has no record of live chat conversations. Advisor seemed to blame me! For a media company very poorly connected

  • webbynfluk Raymond Webster (@webbynfluk) reported from Penwortham, England

    Problems in PR1 can anyone help me out my boss will think I'm skiving @virginmedia #preston #virginmedia

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @Virgin @virginmedia IS IT POSSIBLE SOMEBODY CAN HELP ME. I DONT WANT A FREE TV, JUST MY OWN MONEY BACK! THE CREDIT BALANCE LEFT ON MY ACCOUNT, SERVICES SWITCHED OFF 16th FEB. 111 DAYS ALMOST 4mths! I AM A 73yr OLD VUNERABLE PENSIONER,SICK OF RINGING TO BE TOLD LIES AND FOBBED OFF!

  • isleethere Keenan Jay (@isleethere) reported from Preston, England

    @virginmedia your isolator cable for my new router will ot plug into my wall outlet. Please help me. Dissertation due.

  • Stephjjmn Steph Nash (@Stephjjmn) reported from Wigan, England

    @stevenfrost3003 @virginmedia @skytv We had the same problems, went to Sky who are much cheaper with better deals and service, never looked back 👍🏼

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @EmmettGraham @virginmedia I sympathise with you, can’t get a straight answer from Virgin Media, You’re just passed from “pillar to Post”getting nowhere! such a Dire Company, Customer Service Non Existant! Anybody thinking of joining them should be aware and stay well away!!

  • StewRuns Stew 🏃‍♂️🐐 (@StewRuns) reported from Wigan, England

    Dear @virginmedia the wifi out of your router is ****!

  • aboardy Alison Boardman (@aboardy) reported from Walton le Dale, England

    @virginmedia also run tests. All came back fine. Significantly below minimum guaranteed speed. Average 20mbps. Disappointed that I was promised a call and never got it. Been on hold too long. Appalling service.

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @EmmettGraham @virginmedia Well I can’t say I’m surprised! The other week I was on hold for almost an hour, then was cut off, never actually got through!! Do let me know how you go on.

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @EmmettGraham @virginmedia Well, I’m getting nowhere fast, Twitter reply said they could help, but haven’t. Just gave me a no to text to, which won’t accept texts, and a no to ring that I already had. Rung again to no avail. Can’t answer anything about my overdue refund, disgraceful!!

  • isleethere Keenan Jay (@isleethere) reported from Preston, England

    @virginmedia worst broadband experience so far. Been trying for 6 hours to get help from virgin media about my new broadband router and I havent got ANYWHERE. Please help me virgin, I have uni dissertation to do and NO INTERNET THANKS TO UR REPRESENTATIVES

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • potholecityuk Pothole city (@potholecityuk) reported

    @virginmedia You must know whose fault it is is it just an outage or Has @networkrail hit a cable like everyone is saying ? Information needed under the freedom of information

  • HarryHa12547970 HarryHansEhebrecher (@HarryHa12547970) reported

    @virginmedia Not really as THERE IS NO COVERAGE so how exactly do I make a call? Surely you can look and see what the problem is based on postcode and tell us what is going on?

  • SaucyChp 🖤 (@SaucyChp) reported

    @virginmedia That’s what is so frustrating, nothing ever comes up in your system and yet our service is unreliable. Whenever we run tests via MyVirgin it doesn’t flag anything either.

  • tj09195531 tj (@tj09195531) reported

    @VirginMediaCorp @vmbusiness What connectivity I have none now for more than 7 days. Is this tweet a joke. Your engineers are down the pub watch football when they should be out fixing our broadband services

  • AdamAltinkaya Adam Altinkaya (@AdamAltinkaya) reported

    @virginmedia your customer service and experience as a whole is the worst I’ve ever come across. Wish I never left Sky

  • JCAFC1 Jez - 🇪🇺 - ⚕️ (@JCAFC1) reported

    @virginmedia No known issues

  • HarryHa12547970 HarryHansEhebrecher (@HarryHa12547970) reported

    @virginmedia Your cust services just say “we can see there is an outage and our engineers are working to fix it”. My point is this has happened five days over a two week period so it’s obviously not being fixed. Is there actually anyone who can tell me what is going on as you CS team can’t ?

  • wonderwomanfx Helen (@wonderwomanfx) reported

    Hi I recently gave 30 days notice to terminate my broadband contract with @virginmedia as although I was reasonably happy with the connection, every time I needed to phone customer service it was a nightmare. If I was to stay what are my options?

  • myStoryRory1 myStoryRory (@myStoryRory1) reported

    @virginmedia Its been nearly 2 hours trying to get in contact with someone. Its not good enough. You charge enough for the service. Provide it.

  • rodcoleUK Rod Cole (@rodcoleUK) reported

    @virginmedia Trying to upgrade... told my contract ended in July as it started in Aug' '18... apparently it doesn't... it now runs for 37 months... if someone in the UK wants to help... PM me