Virgin Media Outage Report in Banks, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Banks, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Banks, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Preston, Leyland and Blackpool.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Wi-fi | |
| Wigan |
Internet | |
| Wigan |
Internet | |
| Wigan |
Internet | |
| Wigan |
Total Blackout | |
| Preston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Banks, England
Latest outage, problems and issue reports in Banks and nearby locations:
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received
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Michael Dugdale
(@Oscarmeg) reported
from
South Shore, England
@virginmedia your service for the price I pay is a bloody joke! I can’t watch a film on the cinema channels I pay for without it pausing every 30 seconds to buffer. There’s no technical help available. I want my subscription money back thank you!
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dario
(@Seasiderdario) reported
from
South Shore, England
@Kiwion @virginmedia I'm constantly having issues with virgin as well. It's so shitty
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paul kitchen
(@pkitch1) reported
from
Whittle-le-Woods, England
@virginmedia Having problems with our broadband, hub shows a list of critical errors, can’t speak to anyone on the phone, website is useless,where can we get help?
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Phil Moffitt
(@MoffittPhilip) reported
from
Maghull, England
@virginmedia I’ve had Broadband problems for the past 3 weeks. You sent me a new router last week, that’s worked for a few days, now having the same problems again. Can you check please, my postcode is L31. Could someone possibly call me?
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬
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Michael Dugdale
(@Oscarmeg) reported
from
South Shore, England
@virginmedia No, that’s never been given to me as an option
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SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Shevington, England
@virginmedia we have NO Internet at WN6 8BQ ALL DAY. This is very, very poor. What is the problem??
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Jacob
(@jg26__) reported
from
Wigan, England
Honestly tho how **** is @virginmedia internets down more than it works
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Michael Dugdale
(@Oscarmeg) reported
from
South Shore, England
@virginmedia Repeated wifi failure causing issues trying to stream any catch up or live channels. Wifi drops at random intervals. Poor signal strength through my property. Failure to organise the booster as promised way back in September. Failure to call me back after request for my number.
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Ali Gudgeon ✍🏻️
(@Libra_Comms) reported
from
Preston, England
@virginmedia The problem with the search facility is that it brings up multiple episodes but none of them have dates on. This needs addressing please!
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia Yes, camera angle awful. Went for the defer season ticket option to next year, so could have had ifollow tonight, but that has hardly been reliable. Still we are winning!
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Ali
(@GeminiAli) reported
from
South Shore, England
@virginmedia keep me on hold for 40 minutes then answer and cut me off. Shocking service. Ive tried to update online and get told I have to call. Twice I've been cut off after being on hold and or answered. Conveniently can't email either 😡😡
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Becky Nicholls
(@physiobex) reported
from
Wigan, England
@virginmedia No problem, thx for the reply, seems to be ok now 👍🏻
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response
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SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Wigan, England
@virginmedia Yes, nearly 48 hrs now. What is the issue? I work from home, and currently unable to do so🤬🤬🤬
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Becky Nicholls
(@physiobex) reported
from
Wigan, England
@virginmedia Actually, problem is still there. Any help gratefully accepted!
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Samantha Forsyth
(@sam_forsyth87) reported
from
South Shore, England
@virginmedia we are having lots of issue with our broadband. This has been for days now ! Please contact us. We have tried and tried to get through. Very frustrated customer !
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐
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Billy burdess
(@Billyburdess3) reported
from
Blackpool, England
@tizo59 @virginmedia Was this fixed I have the same problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tommie Travers
(@tommietravers) reported
@virginmedia 32 minutes on the phone. Got no further forward. Got transferred. Held for 15 mins, and the call was just terminated. It takes a lot for me to be this blunt, but you should seriously consider a career change. I do not understand how you can work for such an awful company?!
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Rachelle Paulson
(@RLW87) reported
Looking for a new mobile contract, thought I'd try @virginmedia - I specifically request a min of 20gb and she tries to continually sell 2gb or 5gb. On asking her not to do that, I only want 20gb+ she hangs up on me ... looks like I'll take my custom elsewhere. Good service Shen
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Hope-Marie Bonnen
(@HopeMarieBonnen) reported
@virginmedia hey! You still need to change your network checker to say we can't receive 4G in our area. I'm no longer with you but we definitely can't due to other people not being able to cancel because you'd charge them for NOT PROVDING A SERVICE which is stupid. Thanks.
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Tim Stillman
(@Stillberto) reported
@virginmedia I've got it working now but this really is a persistent issue.
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elaine strachan (menzies-guild)
(@wee_lainey) reported
@virginmedia cut off 4 times today & have a sickly child. trying to cancel all my services since start feb. all services to be d/c 4/4 ...2 weeks after New provider started. bill today for £244! March bill!! Saying that previous agent didn't cancel services correctly! Ridiculous
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Neil Pickersgill
(@npick69) reported
@virginmedia worst media company ever. Deliberately make it difficult to speak with customer Svs, lie about bundles. Never again will you have my customer
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Ricky Mistry
(@RMist123) reported
@virginmedia I honestly regret signing up with @virginmedia. Biggest mistake I made was to trust Virgin Media. Now I’m stuck without a contract, incorrect billing and no way of getting a complaint raised or investigated! Not sure where to go from here!
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Tommie Travers
(@tommietravers) reported
@virginmedia I cannot get over how utterly useless you are. You, the company, the staff. Even your engineer told me “The customer service is ******* ****.” So, even your own colleagues admit it’s a disaster of a company. Your unwillingness to help me just proves that. You are the problem.
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simon le vans 💙
(@simonlevans) reported
Well I can’t watch any streaming services on my only day off this week because my broadband is down again, so I’ll watch the lights flashing on my @virginmedia router instead 😒
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AFCB Supreme
(@AFCBSupreme11) reported
@virginmedia right I’ve just about ******* had it with you lot now. You’ve done works on the WiFi last week which took longer than you proposed just for it not to work literally a week later. I’m considering becoming a virgin media technician so I can **** around and get paid.