Virgin Media Outage Report in Banks, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Banks, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Banks, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Leyland, Preston, Blackpool, Southport and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Internet | |
| Wigan |
Phone | |
| Leyland |
Total Blackout | |
| Leyland |
Wi-fi | |
| Preston |
Internet | |
| Preston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Banks, England
Latest outage, problems and issue reports in Banks and nearby locations:
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia Thanks for your reply, the issue is the cable from our house to the road. Needs a construction team, I understand it may take a few weeks but zero comms. Everything I call the tech dept they want to sell me a booster!
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@Virgin @virginmedia RUNG FOR THE UMPTEENTH TIME FRI 29th MAY. TOLD FOR THE UMTEENTH TIME A CHEQUE BEEN REQUESTED. PROMISED A CALL BACK TODAY FRI 12th TO SEE IF CHEQUE HAS ARRIVED. NO CHEQUE RECEIVED AND NO PROMISED CALL BACK, ACTUALLY KNEW THAT NEITHER WOULD HAPPEN, WHAT A WAY TO TREAT A 73yr OLD!!
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia can you tell me what hours live chat are open. My delivery never came on Saturday and the live chat box won’t show on webpage to be able to contact someone
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Debbie Thorpe
(@debbiethorpe70) reported
from
Wigan, England
@virginhelp @Virgin Its your company we have a issue with virgin media broadband my is currently on hold after being passed from pillar to post for 2 days to the technical team hes not had a reply for almost 2 hours so weve left it open as we have somewhere to be
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia My Account no was 017615801 Area Ref 01 Mavis Cartwright you will see that my account has a cred balance owed to me. Now 3 1/2 months 103 days no refund cheque received, I’m over 73 and need this money. Please Help
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Joniredchops
(@joniredchops) reported
from
Wigan, England
@virginmedia Cancelled yesterday. Was happy at £25 a month. Looks like we're off to Vodafone or Plusnet for £22. Shame really, been a decent service.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia I sympathise with you, can’t get a straight answer from Virgin Media, You’re just passed from “pillar to Post”getting nowhere! such a Dire Company, Customer Service Non Existant! Anybody thinking of joining them should be aware and stay well away!!
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Andy Mack
(@AndyMackguitar) reported
from
Standish, England
Help @virginmedia Wn6 Standish internet down to 1.53 mbps #keyworker working from home
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia No that’s the problem nobody can tell me!! It’s 103 days since my services were switched off( after my 30days notice) 16th February my services were switched off. I just keep being told that numerous requests have been made to send my refund cheque!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia Well, I’m getting nowhere fast, Twitter reply said they could help, but haven’t. Just gave me a no to text to, which won’t accept texts, and a no to ring that I already had. Rung again to no avail. Can’t answer anything about my overdue refund, disgraceful!!
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john hewitt
(@jhewitt1771) reported
from
Appley Bridge, England
@virginmedia shocking service from the mobile team.Had a problem with a number and tried to sort it for 6 months now .Keep getting passed around then phone goes dead.will be moving all my services back to sky
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia Well I can’t say I’m surprised! The other week I was on hold for almost an hour, then was cut off, never actually got through!! Do let me know how you go on.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia That doesn’t explain why you said you could help. I already knew where to ring and told you that I had done that many times, to no avail! I doubt that the matter is in hand and that I will ever get the promised call back,but I will certainly let you know!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia I actually took the option of “Are You Thinking Of Leaving Us” earlier. I was answered quite quickly, but nothing was resolved. I was, as usual transferred to somebody else and then on hold for 10mins. Still nothing resolved with my issue, Good Luck to you.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia Ring the no you gave me. Passsed on to Krishia. Told me cheque has been requested but doesn’t know why never been sent. Asked me to wait 7days and she will ring me back to see If I have received it. So no further forward!! Such a Dire Company!!
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emma louise crowther
(@emma1995_louise) reported
from
Wigan, England
@virginmedia ive just been looking online at your bundles and it says you cant order a tv and broadband without a phone but i didnt have a landline with your self as im an ex customer
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Feeling let down AGAIN by @virginmedia, 8 days ago an engineer finally identifies the problem is external cabling, another hour call on Tuesday and still no idea of a fix date or a call back, in the meantime constant broadband drop out #unacceptable
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Jonathan
(@GayToryJon) reported
from
Blackpool, England
@virginmedia The work has been completed within 2 hours, which is commendable. Have checked my postcode and sadly you don’t offer a service here, even though it’s only about 20 feet from where they have just been working.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@Virgin @virginmedia IS IT POSSIBLE SOMEBODY CAN HELP ME. I DONT WANT A FREE TV, JUST MY OWN MONEY BACK! THE CREDIT BALANCE LEFT ON MY ACCOUNT, SERVICES SWITCHED OFF 16th FEB. 111 DAYS ALMOST 4mths! I AM A 73yr OLD VUNERABLE PENSIONER,SICK OF RINGING TO BE TOLD LIES AND FOBBED OFF!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alvi ishmael
(@Peighyighypt) reported
@virginmedia Tried to speak to someone using the messaging service who advised they could not assist as they are WFH and do not deal with technical faults
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Karen
(@KBaitup) reported
from
Kingston upon Thames, England
@virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?
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Sophie Littlefair
(@SophieLittlefa3) reported
@virginmedia I have rang and rang to cancel my virgin media with you and set a cancellation date. The calls are well over two hours each and every time I’m told “I will transfer you to the disconnection service” I sit and wait over an hour for them to hang up. Disgusting sort it!
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IG: IamMrSilk 🇬🇾 🇬🇧
(@IamMrSilk) reported
The incompetence level is unbelievable @virginmedia it's taking 8 different customer service people and I'm still not able to change my Broadband contract @Ofcom is this something that is acceptable??
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Gill *******
(@gillpollock) reported
@virginmedia Help needed. Your phone lines are not even letting me wait. Tried to connect hub 3 no internet access. Back to old dodgy super hub as working from home. You really need to get your act together.
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Eoin McGrath
(@eoinmcgrath7) reported
@virginmedia I've been on hold (still am) for an hour to get my broadband service reconnected but got through to the sales team in minutes. #wrongpriorities #terriblecustomerservice
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Andy Potter
(@ruprect01) reported
@virginmedia what a shambles your customer service is have been trying to update to 360 and 2 weeks later 6 phone call 1 engineer visit and we still can’t get it done
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Jess🥾🌍
(@jess_urquhartt) reported
@virginmedia sort your customer service out. I’ve not been put through to anyone and I’ve been on for an hour! Said my WiFi would work yesterday and it doesn’t!
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Daniel Rose
(@danmart38) reported
@virginmedia So the Internet and Virgin TV is to be switched off at 9pm tonight leaving me with nothing until your engineer comes tomorrow between 8am and 1pm. What a brilliant idea. And I'm paying for that service provision
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mark palmer
(@MaverickMark) reported
@virginmedia have since last August had daily issues with Broadband. They have a complaints procedure. I have done all of this numerous times and still get no response - since August!!