Virgin Media Outage Report in Banks, Lancashire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Banks, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 20: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Banks, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Preston, Leyland, Wigan, Blackpool, Bretherton, Skelmersdale and Southport.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
Wi-fi | |
| Leyland |
Internet | |
| Wigan |
Internet | |
| Blackpool |
TV | |
| Preston |
Total Blackout | |
| Leyland |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Banks, England
Latest outage, problems and issue reports in Banks and nearby locations:
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Stephanie Andrews
(@Dreamendoqueen) reported
from
South Shore, England
Tell you what...@virginmedia know how to persuade you to change service providers...2 calls in 3 nights to “upgrade my mobile phone services”...told the first person I’m happy with what I’ve got...I’m not a fan of repeating myself...
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Mike Leigh
(@mikeleighwigan) reported
from
Wigan, England
@virginmedia And believe me after 10 year service never missing a bill and taking every service I will not be back after this. Not my fault you cannot supply a service so why there is no compromise? Disappointed
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✨Shimmi✨ Comms open!
(@ShimmiArt) reported
from
Preston, England
@virginmedia internet yesterday went from 12mbs (11am) to 30mbs (3pm). Today it’s 3mbs. How is this acceptable? No reported issues but our internet goes up and down constantly, sometimes goes off altogether
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Gail Charnock
(@GailCharnock) reported
from
Shevington, England
@virginmedia You are aware of the problem, told us it's a fault and it's being fixed by 12th April, it wasn't, we rang, you gave us reassurance it will be fixed by the 22nd, it hasn't, we rang got passed around a lot! Now you say it will be fixed 29th. Hands up if you would put up with this?
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Taz Ali
(@TazAliPreston) reported
from
Preston, England
@virginmedia can someone please message me. I have been struggling to get hold of someone to **** and resolve a home telephone. I have been promised call backs to resolve this long overdue complaint. But still wait to speak to someone!
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia tv and broadband down in banks, is this a known issue?
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sarah
(@ms_sasmassey) reported
from
Preston, England
@virginmedia hi my tivo remote is broken trying to order new online and an error message comes up. Can't get through on the phone Help
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia our broadband is down, any idea when this will be back up?
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Chris Teeling
(@TeelingChris) reported
from
Ormskirk, England
@KeithJBolton @virginmedia dont take no **** m8💪
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John Murphy
(@John_murphy1) reported
from
Formby, England
@inyourentry @virginmedia Yeah, by Redgate. Been down since midday. My sister is on Park Road and with Virgin and she’s fine.
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Taz Ali
(@TazAliPreston) reported
from
Preston, England
@virginmedia can someone please message me. I have been struggling to get hold of someone to resolve a home telephone number. I have been promised call backs to resolve this long overdue complaint. But still waiting to speak to someone! #CustomerExperience
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Paul Flores
(@RajFlores4) reported
from
Blackpool, England
@virginmedia hi, are you having connection problems?
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The Monk
(@StephenMonk1970) reported
from
Preston, England
Help @virginmedia. Once again I'm left unable to ring my doctors because you attempted the direct debit early and it failed. My Oomph sim will now not work until I make a payment. Please that's all I want to do. Do I need to go to Ofcom or the Ombudsman. This seriously effects me
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John Murphy
(@John_murphy1) reported
from
Formby, England
@virginmedia Thanks, according to your website it’s a known issue and won’t be fixed till 9pm. Never mind, just hope it’s fixed sooner especially as TV is down too!
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia can someone explain that why after several issues I’ve had with you, that you think it’s ok, to hike up the bill £20 a month on a fixed fee contract?! #disgusting #poorservice #donotrecommend
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia why does my super hub 3 keep resetting my WiFi password. I’m having to change it through settings every other day because it keeps defaulting back to the security key, this is causing major issues
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John Murphy
(@John_murphy1) reported
from
Formby, England
@virginmedia hi, the internet seems to be down in the Formby area (L37). Green flashing light on the modem and can’t get online. Any idea when it’ll be resolved. I’m working from home and need it back!
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The Monk
(@StephenMonk1970) reported
from
Preston, England
Virgin Mobile. Utterly useless. All I want is to send a text and call people. My bill isn't due until 8th May. There is no online help. Really cheesed off. #virginmobile #virginmedia #virginbilling
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Aley.
(@Aleyy) reported
from
Formby, England
Trying to do an online course where @virginmedia is being a waste of space is just wonderful 👍🏼🙃 keep increasing the price yet never improve their speed. 🖕🏼
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia I need a wifi booster for my house, when am I able to get one? Says you’re not taking registrations anymore! The signal in my study is not the best and I need it to work from home
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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5G.ordon FONG (🍸🦐🦀🥋)
(@GordonFong) reported
Not fond of IT today, what with random working USB-C ports on my laptop and Virgin Media router just being crap. Might just hit the high street after my 90 minute Teams meeting.
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Yasmin
(@YasminH73530901) reported
@TalkTalkGroup tell you you’ll get an Amazon voucher but don’t pay out. Then their customer service is the absolute pits. I had plusnet before and never had these problems @virginmedia were the same price too. As soon as I can I’m going back to them
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Martyn
(@martynhardacre) reported
@virginmedia Another operator replied and said they were aware of the issue and had reported it. Can you update? It's literally a problem just on 4HD so it's an individual channel problem not an equipment or line issue
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Tim Dawson
(@timdnottingham) reported
@virginmedia I've been inundated with calls from your customer services team who won't take no for an answer when they call and I'm trying to work. I've told multiple agents to remove me from call lists but just get cut off instead
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Maria Evangelou
(@MEvangelouMusic) reported
@virginmedia You supposedly raised a ticket last week and my sim should have been re activated by today, customer services have said they couldn’t see anything has been raised and have started the same process again today!!!! Now they’ve said I have to wait till next Wednesday!!!
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Natalie Harman
(@natalie_harman) reported
You’ll notice that the only thing I really tweet about is that @virginmedia is a SHOCKING service. My internet is down.... AGAIN!! Sort it out Virgin
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Dan
(@dannog_8) reported
@virginmedia my internet has just recently dropped. Is there an outage in Newport, South Wales?
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Common Knowledge
(@cmmonknowledge) reported
@virginmedia We have made a call but your support hung up on us. Could you please DM us? This is potentially effecting every one of your UK customers.
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P.A.T.V. Scunthorpe
(@PATVOne1) reported
@KeironFealy @virginmedia A fire incident on Saturday night as Red Bee (a company that playout channels), a lot of their systems are down right now, so as The Box has been restored, it is serving as a back up feed for its sister channels.
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Lee Stewart
(@ls_1983) reported
@virginmedia Done that also, that’s where they said about reset thing. Guess I’m stuck just accepting a sub standard service since nobody from virgin actually wants to do anything