Virgin Media Outage Report in Banks, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Banks, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Banks, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Blackpool, Preston, Leyland and Southport.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Internet | |
| Blackpool |
Internet | |
| Blackpool |
TV | |
| Preston |
Total Blackout | |
| Preston |
TV | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Banks, England
Latest outage, problems and issue reports in Banks and nearby locations:
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia Clapping back, finally got some *****, now please go fix the Internet!
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve contacted after last months bill and the bill before and before….I get told that I won’t be getting chased for the difference but I don’t understand why you just can’t get it right and fix it
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Steph
(@SA57EPH) reported
from
Wigan, England
@virginmedia what’s the best department to speak to about terrible internet even your virgin connect app can’t find our internet!
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia The Internet service in FY4 Blackpool has been dropping in and out, apparently there's an issue in the area
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Martin Booker
(@M4rtinBooker) reported
from
South Shore, England
@virginmedia @richardbranson how bad are your installation teams in Blackpool! They can’t even put a cable in the ground in 6 weeks at my property, think somebody needs to check on your engineers to see what they do all day! #busydoingnothing #virginmedia #broadband 👎🤬
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia Yeah we're just going to wait yet again for you to "fix" the problem, not holding my breath! And yet you chose to address this and not the rude customer service I received 🤔
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🦥 I o n a 🌻
(@ylilxanoi) reported
from
Wigan, England
Imagine paying £45 a month for Virgin Media and it never freaking works 🤮🤮🤮
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia My landline phone has been down all afternoon in PR25 1UJ. Have any others complained about this issue, and if you're aware of the issue, do you have an estimated time for repair. Thanks in advance.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia But on the online forum it says others have had the same problem and your technical department need to contact Sky and the line needs to be routed to you again as it's a porting issue. I can't see any other examination although I appreciate I'm not a technician.
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia It just says to book an engineer, but I don’t want to book it incase it’s an external issue which will be fixed
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia No updated fix time, as it shows all services as green, and can't detect a problem. It asks us to phone you on 151 to do a little more "digging", but the phone line is DOWN. Oh, and the chatbot doesn't deal with landline issues apparently. Now what???
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The Dadblogs
(@The_dadblogs) reported
from
South Shore, England
@virginmedia just spoke to Saba in your technical department and wow how rude can someone be?! Think she needs to go back to customer service school!
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia my internet/tele are not working! Second time in the space of a few weeks
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please can I have a direct contact for complaints. I don’t want a generic email, I want someone higher to sort out the same issue I am having every month 😤😡🤬
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia Reported the problem yesterday after your response. Should have been fixed by 10am today apparently, but still nothing.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia Hi, my broadband has just gone off is there a known issue in my area or do I need to book an engineer ?
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please provide a direct contact for complaints. Sick of the poor service and mistakes that I have had every month since joining you
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia How many more times, the landline is NOT working (no dial tone).
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil O’Rourke 💙🏳️🌈
(@PhilORourke2) reported
@virginmedia receiving error codes on my V6. Have rebooted box, router, & checked & double-checked connectivity. Having called your helpline, there appears to be a problem of which your engineers are aware. Any further info, folks?
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Ieah
(@pitbullstan69) reported
@meganjrenee theyre suchhh a joke we just switched to vodafone bc virgin media were so **** honestly never heard of any other supplier having as many issues as virgin media
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DeeSingh
(@DeeSingh86) reported
@dabinteriors @virginmedia As always there service page lies. It's says broadband is ok, but it's NOT ok.
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Gordon Ahara
(@ahara_gordon) reported
@virginmedia I complained in January, nothing, no call back, no follow up whatsoever. Again in February because of the lack of action with regards to my complaint. Have also spent hours on the customer service number, no joy at all, gave up in the end. Shambolic service !
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Gemma H
(@GemmaH63056218) reported
Absolutely disgusted with virgin media. Cutting us off with no notice.Trying to resolve spending hours on the phone.We both work full time with two children 😤. My husband works full time at home !!! Words fail me 😤@virginmedia
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Mari Thynne
(@marithynne) reported
@virginmedia Many thanks for your reply. As suggested, I’ll go through all the process yet again. Not sure how many times I’ll have to do this before Virgin Media attempt to actually resolve the intermittent service but at the high monthly price I’m paying, I appear to have no choice.
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Claire Coast-Smith
(@clairecs1) reported
@virginmedia @mmcfist Yes there is message on service status as I am sure you are aware of. Also got text saying problem fix time changed to 21:45. I know in current scheme of things unimportant, but be nice to get a service we're paying for, while we still can!
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mmcfist
(@mmcfist) reported
@virginmedia @cheekchris1975 We’re now getting this message too. Rebooting box does not solve the issue. Any ideas?
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vicky soden
(@Vic43) reported
@virginmedia why have my on demand and catch-up services not worked for a week now? B42 area. Just an automated useless service on the phone - no one to speak to to report. Absolutely useless!
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David Conkling
(@Swissdavid) reported
@virginmedia I've moved to a new home, got virgin installed, had one day of decent service before it completely dropped off. Now your estimating to fix it by 9th March. Your call handler cut me off (possibly by accident). I was with BT before this for years & never had an issue. What is this?