Virgin Media Outage Report in New Longton, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Longton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Longton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near New Longton, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Preston, Blackburn, Skelmersdale, Chorley, Southport and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
TV | |
| Blackburn |
Internet | |
| Preston |
Total Blackout | |
| Skelmersdale |
Total Blackout | |
| Preston |
Internet | |
| Preston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Longton, England
Latest outage, problems and issue reports in New Longton and nearby locations:
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Angela Waterhouse
(@AngWaterhouse) reported
from
Euxton, England
@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia You are the worse Internet provider in the PR postcode what has happened 4weeks now intermittent service its like flip a coin to see if the Internet is working. And the lies about adjusting my bill has never happened time to say goodbye.
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia 3rd time this week internet has gone down. Possibly the worst provider in the country
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Howard Croston 🏁🇬🇧🇬🇬
(@Hnc365) reported
from
Preston, England
@EppsRacer @virginmedia Gave up with @virginmedia many moons ago with the internet constantly being down which was laughable as I'd been talked into an upgrade that would cure the issue. Gave up with the call centre and sent a letter basically saying stuff! your contract
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Matt Allen 🔶
(@mallen_87) reported
from
Horwich, England
@virginmedia I would like to cancel my services with you. When I go online to do this I’m directed to call in. When I call in the IVR directs me online. Can you help?
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Jo Mclaughlin
(@josie_allan) reported
from
Horwich, England
I’m not sure how we could overcome WIFI access but surely there is a way that friendly bods @SkyUK @virginmedia could support to stop children missing out on remote teaching - digital poverty sucks
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Shigufta khan
(@Shigufta1) reported
from
Blackburn, England
@virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia Yes, but each deadline came and went with no resolution and the notification by text didn't happen Anyway, there's no point in this conversation any more as there's nothing you can do except make the company look bad with each answer I give
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martin
(@whitealbo) reported
from
Southport, England
@virginmedia I emailed you a few days ago regarding an issue I have,I've not had any reply yet and I'm getting only half the service I signed up and am paying for.
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia We've logged a complaint There was an outage planned for all day Tuesday due to issues in our area. The outage lasted THREE days Piss poor service and no contact to warn us about the extension Am monitoring now as lost trust and confidence You may lose a longstanding customer
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia The cookies are always active. As I said I didn’t close the browser I just refreshed the page. So now 5 slots are taken by my MacBook. But it won’t allow me to watch on my MacBook so what can you do to help me?
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia No, I have one. The complaint referenced twice in this thread. One complaint....zero call backs!!!
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emma2511
(@emmawinstanley1) reported
from
Aspull, England
@virginmedia finding it very difficult to get through to someone to discuss technical support please help
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Ali Gudgeon ✍🏻️
(@Libra_Comms) reported
from
Preston, England
@virginmedia just wasted two hours on web chat trying to get a better sim deal as advertised. 45 mins to get through security. Tried to check/sign in on the Virgin mobile app and it doesn’t work for me or my husband, despite having an account for years. An absolute joke! 👎🏻
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia your internet service is a ******* shambles. How do I contact someone to make an official complaint about the service I receive. Which is non existent for most of the week?
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
-
Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia Okay let me start from the beginning and just read everything I say and then give me a solution. I tried watching on my Mac last night. It kept telling me to register my device so I did. And now it’s saying there’s max devices registered and won’t let me watch anything
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia your internet is ******* **** paying all this money for your internet service to go down at least once a week. Absolutely shite
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Punit Goyal
(@PunitGoyal1) reported
@virginmedia Part3: they said because a manager is supposed to call me back, so they cannot raise a complaint on my behalf. (Stupid explanation or the complaint registration portal, right?). If company will not fulfil its own commitments, how can we prove that some of your system is broken?
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Tom Blight
(@TomBlight1) reported
@virginmedia Unsurprisingly bad service as ever, bought the AJ fight through the TiVo box to watch later, paused at an appropriate time, come back to find it’s given up on that and I can’t possibly get back to the start - absolute time waste of money
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Punit Goyal
(@PunitGoyal1) reported
@virginmedia Part 2: So I have spend more than 7 hours with customer care and they have not resolved it yet. On 17th Aug, a callback task was raised from manager which I haven’t received till date. I asked them to raise a complaint from my side.
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Melody__chan
(@Melodic__Melody) reported
God I'm so ******* close to taking a sledgehammer to my stupid ******* modem since Virginmedia is a gigantic pile of ****.
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ShabGaungoo45
(@gaungoo45) reported
@virginmedia for the past three days….THREE DAYS, my WiFi has been completely useless, barely even connecting. This is a CONSTANT now, and I’m fed up of wondering when you’ll ever fix the problem. Is there any point in staying with you?!
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Al Simons
(@aljsimons) reported
@_abdx__ @virginmedia Just solved problem. Took a bit of trial and error... Turns out my new high power mesh network router was interfering with the coaxial cable splitter. Moving these two things further apart has resolved the issue.
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AnotherHowie
(@AnotherHowie) reported
@virginmedia If I try and update my phone number, I get this message. It doesn't say why, or what the problem actually is (format or whatever) just to "try again". Trying again does the same thing.
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Gavin
(@gavinrickett) reported
@virginmedia why can I not access demand for the boxing? Plus why am I still waiting for a letter your rude engineer said would come 5 weeks ago? I’m looking at canx the contract due to you not fore filling your end
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Punit Goyal
(@PunitGoyal1) reported
@virginmedia How will you find your evidence? Are you raising any concrete steps to get my issue resolved? Or am I going to get a diplomatic statement which would mean nothing can be done?
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Vivien
(@vivien_cuco) reported
Want to read a company’s real customer review go to their social media account and see how many complaints they have and how they deal with it. @virginmedia feeling sorry for your Smm always having to apologize for crappy service #useless #CustomerExperience #CustomerService