Virgin Media Outage Report in New Longton, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Longton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Longton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 03: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near New Longton, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Preston, Leyland, Southport and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
||
| Preston |
Internet | |
| Blackburn |
Internet | |
| Preston |
Wi-fi | |
| Preston |
Internet | |
| Leyland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Longton, England
Latest outage, problems and issue reports in New Longton and nearby locations:
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annbenedict
(@annbenedict9) reported
from
Brinscall, England
@virginmedia surgery phone line keeps cutting out on patients- national issue I am told
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RC
(@ryanchapmanx) reported
from
Blackburn, England
@geewelchx @virginmedia Mate I was on phone for a hour told them to shove their internet up their ass and going elsewhere Lmao their customer service is shocking so I did it back
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Col.stavoess.
(@WhitingColette) reported
from
Euxton, England
@virginmedia still not working , i know there's a service issue in our area, your recorded message tells me that and I have rebooted the modem. my point is its too frequent for the money i pay
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Megan Johnson
(@meganlouise1233) reported
from
Preston, England
@virginmedia wifi is absolutely shocking. Anyone looking to change network do not join virgin 🙄
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Mandy 🐩🐾🐕🐾🐶🐾🦅
(@mands4walkies) reported
from
Southport, England
@virginmedia Please note @Ofcom that @virginmedia has been down across south west London for 48 hours due to a 3rd party digging up a cable. Virgin Media’s network resilience; disaster recovery; and customer comm’s are inadequate.
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RC
(@ryanchapmanx) reported
from
Blackburn, England
How to waste my time 2019 - @virginmedia sort your customer service out :)
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Danielle Hickey
(@McGovernDanDan) reported
from
Penwortham, England
@virginmedia The worker who was in charge told me the complaint would go to him so basically it was a waste of time. I have complained but I’m not confident in your processes 😡
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia Seems like the whole village is down time to start looking for a new supplier for the whole village of Euxton.
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Tina Lawrenson
(@TinaLawrenson) reported
from
Chorley, England
@virginmedia Have done each time wasting an hour of my time with no resolving .. not meaning to be harsh but not used to poor service wasted six hours already when you add up wasted hours
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia Yes problem in the pr7 area all bloody day.
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⚽
(@basher5000) reported
from
Standish, England
@virginmedia Hi the app says service is fine but when using text message constantly says not delivered but I only realise when I go back in later ... I think it’s poor signal in my home because I go outside it works ....
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia Virgin media you should be ashamed of the rubbish service still 30 hrs after no internet. GUESS WHAT YOUR NOT GETTING PAID THIS MONTH.
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Philip Dent 🇪🇺
(@prdent73) reported
from
Euxton, England
Noooo!!! The virgin media wifi is down. We might have to start talking to each other..
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⚽
(@basher5000) reported
from
Standish, England
@virginmedia sat here with at home with no mobile service but when I use the app it says I’m getting 3G & 4G 👌🏻
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Tina Lawrenson
(@TinaLawrenson) reported
from
Chorley, England
@virginmedia 6/12 later we still haven’t despite phone calls and false assurances we still have not got number back contacted vm whom basically said it’s my problem and here’s the number to call no help .... it’s beyond disappointing
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Aaron
(@Logical1966) reported
from
Preston, England
@virginmedia sat in all day for my new phone to be delivered only when I ring you tell me it’s out of stock wtf
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Stuart Carey
(@RealStuartCarey) reported
from
Kirkham, England
@virginmedia I’ve been getting “ No Service “ since Sunday. My postcode is Pr42uj. Is there a problem in my area. 🤔
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Lisa Patel
(@Lisa_P117) reported
from
Horwich, England
@virginmedia starting to get sick of the rubbish service... first off my internet and now for the last week my TV doesn’t connect!
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DV
(@MrVestibule) reported
from
Preston, England
Hey @virginmedia my internet speed has dropped massively over Christmas and is still poor. I get that people are probably using more bandwidth but this is unacceptable - I’m paying for 200mb & getting 10. I’ve done all the tests and resets with no joy 😤. #virginmedia #broadband
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Stuart Carey
(@RealStuartCarey) reported
from
Kirkham, England
@virginmedia So I did it this morning and it said there was a problem in my area and it should be fix by 3pm today but I still keep seeing a “no service” sign appear.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hunni
(@HunniMary) reported
@virginmedia Horrible customer service. Providing a broadband package that does not work and when continuously calling for an engineer to resolve they send the same engineer twice who is not technical to check further problems. Why are you wasting my time!!
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Jonathan - GSA
(@GSABizDev) reported
@virginmedia There are no words for how poor the customer service is. It doesn't matter whcih channel. No-one is able to do anything. I would have no business if I shrugged my shoulders and on Wednesday and said to my clients 'never mind, we'll sort out your urgent problem on Friday"
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stesol
(@stesol7) reported
@virginmedia Hi. There is no outage in the area. Aren’t you obliged to provide working internet or if not, let me leave this horrendous internet provider so I can go to a reliable provider instead? Or do you just keep taking money out of my account and not do anything to resolve it?
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Jack
(@Jackalag0) reported
Virgin media is **** don’t get it #virginmedia #internet
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Bhavik Shah
(@BhavikrShah) reported
@virginmedia - have a complaint open since 6th Nov around internet issues and there has been no resolution.. been on chat for the past 4 hours and every time when nothing happens the rep says his/her shift is over and moves me back to the queue to wait again for hours.. pathetic
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Rakhesh Rao
(@rao_rakhesh) reported
@virginmedia It's all sorted now, just took 7 days to cancel and change service, and was still held to the 30 day notice period even though we had been trying. A bit of flexibility and niceness would have been good. I wonder how many other people are struggling with this.
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Chris
(@djp2k18) reported
@__iPanda13x @virginmedia @AskPS_UK Do a proper speed test, never trust the Playstation one. I've had it give me 12mb or lower download speed previously. I ran a test elsewhere only to be shown my full speed. Also my router shows me my speed when I log in to it
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Kieran Doherty
(@Doc_Kieran) reported
@virginmedia horrible customer service, your automated phone service is awful. You can never get through to anyone. You will happily take customers money but don’t make it easy to speak to someone. I will not be renewing my contract with you that’s for certain.
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Dominique Moore
(@DGNMoore) reported
Still not heard from @virginmedia now more than 5 hours, text message said response will be within 4 hours during working hours, which it was. Do not want to be charged US rates because @virginmedia location service is inaccurate by + 4,000 km
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sharon chalmers
(@shazzadavison) reported
@virginmedia Thanks for quick reply, our issue is he has recently been diagnosed with dementia and has destroyed all relevant details bar his account number. He is paying £113 a month and has absolutely no internet but we cant get anyone on the phone to try and sort this out for us.