Virgin Media Outage Report in New Longton, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Longton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Longton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near New Longton, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Leyland, Preston, Blackburn, Southport and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Leyland |
TV | |
| Preston |
Wi-fi | |
| Blackburn |
TV | |
| Preston |
Total Blackout | |
| Leyland |
TV | |
| Leyland |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near New Longton, England
Latest outage, problems and issue reports in New Longton and nearby locations:
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john hewitt
(@jhewitt1771) reported
from
Appley Bridge, England
@virginmedia shocking service from the mobile team.Had a problem with a number and tried to sort it for 6 months now .Keep getting passed around then phone goes dead.will be moving all my services back to sky
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Matt Allen #StayHomeSaveLives
(@mallen_87) reported
from
Horwich, England
@virginmedia They keep closing it and I have to start from scratch. The issue is that my contract and my sales agreement are different. I thought I was getting somewhere last night when an advisor told me they’d get a manager. Instead they closed my chat
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬
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Hol
(@HolGaffneyx) reported
from
Blackburn, England
@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚
(@courtsthomasx) reported
from
Blackburn, England
@virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia Thanks for your reply, the issue is the cable from our house to the road. Needs a construction team, I understand it may take a few weeks but zero comms. Everything I call the tech dept they want to sell me a booster!
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Ali Gudgeon ✍🏻️
(@Libra_Comms) reported
from
Preston, England
@virginmedia The problem with the search facility is that it brings up multiple episodes but none of them have dates on. This needs addressing please!
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia can you tell me what hours live chat are open. My delivery never came on Saturday and the live chat box won’t show on webpage to be able to contact someone
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Nicky
(@NickyRobbo80) reported
from
Blackburn, England
If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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Dave R
(@SmartCoffeeOff1) reported
from
Blackburn, England
What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia Yes, camera angle awful. Went for the defer season ticket option to next year, so could have had ifollow tonight, but that has hardly been reliable. Still we are winning!
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Feeling let down AGAIN by @virginmedia, 8 days ago an engineer finally identifies the problem is external cabling, another hour call on Tuesday and still no idea of a fix date or a call back, in the meantime constant broadband drop out #unacceptable
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received
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paul kitchen
(@pkitch1) reported
from
Whittle-le-Woods, England
@virginmedia Having problems with our broadband, hub shows a list of critical errors, can’t speak to anyone on the phone, website is useless,where can we get help?
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SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Shevington, England
@virginmedia we have NO Internet at WN6 8BQ ALL DAY. This is very, very poor. What is the problem??
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John Clark
(@1972johnclark) reported
from
Clayton-le-Woods, England
@virginmedia just wondering why my broadband as been off 12 hours , everything rebooted by myself and still nothing . Been listening to your music for over a hour now . Poor service 😩😩😩😩 On the plus side it’s consistent your poor service
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Andy Mack
(@AndyMackguitar) reported
from
Standish, England
Help @virginmedia Wn6 Standish internet down to 1.53 mbps #keyworker working from home
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Groom
(@groomyxs) reported
from
Ollerton and Boughton, England
@R_M_Jewellery @ComplainingCow Do most service providers not offer internet without a landline? I thought it was common practice nowadays. I know Virgin media have been doing it for years as a standalone service but not within their packages so much.
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KIRAN SINGH BIRK
(@Sarpanch1971) reported
@virginmedia OK managed to log in and in a queue? I thought this was a 1-to-1 chat? I don't wish to speak to any of the so called customer services team. I'd rather chat with you
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Cettina norton
(@norton_cettina) reported
@virginmedia I've been told technical issues means I've yet to receive the email or have my virgin media updated to select activate. 2 weeks of technical issues.
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Afozee
(@Afozee1) reported
@virginmedia @virginmedia this doesn’t make sense, if you would like to listen to recordings I can provide you with my account number or phone number.. can’t take this anymore, all I want is to be a happy customer didn’t sign up for all this..
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thecrimsoncrisp
(@Crimsoncrisp) reported
@virginmedia Yes like I said it says everything’s fine on your service page but there’s clearly a broadband issue from what I’ve been seeing online with everyone
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Afozee
(@Afozee1) reported
@virginmedia @virginmedia the customer service did confirm this and promise to add the credit and fee wave to my account and since over a month now they have not, called 7 different occasions, if you want kindly get someone to contact me I can provide you my number..
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Ben Brearley
(@brears1) reported
@vmbusiness morning - my service is completely down this morning in Maidenhead - any help you can offer?
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Ellen Mikals
(@MsMikals) reported
@virginmedia I have tried speaking to someone via WhatsApp for 5 days now and I keep on being redicted to some else. So please don’t say I can cancel via WhatsApp because I CANT!
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Yasmin Nessa
(@yasnessa) reported
@virginmedia my internet is terrible, I can never work from home because there’s so much lag or it disconnects
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Simon Turtington
(@simonturt) reported
@virginmedia Finally - agent logged an IT ticket for me re : username issue - ref 45791048. 10/6 Rang and ordered WiFi access point number 2 - couldn't order the 3rd - got to ring back and do that once the other has been delivered…WHY?? Also advised that my sign in issue with