Virgin Media Outage Report in New Longton, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Longton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Longton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near New Longton, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Preston, Chorley and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
Wi-fi | |
| Blackburn |
Wi-fi | |
| Preston |
||
| Blackburn |
Internet | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Longton, England
Latest outage, problems and issue reports in New Longton and nearby locations:
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Ange Turner 🔶
(@AngeTurner816) reported
from
Penwortham, England
@virginmedia @Virgin_Victoria Every single evening your WiFi goes down for about two hours around teatime. Last night it went off at 6.00 pm and came back on at about 11.00 pm!
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
So. I've now had 3 @virginmedia techies in 2 days tell me they've resolved my issue. That remains to be seen. It in no way excuses the engineer no-show 🤬🤬🤬
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The Strictly Spoiler
(@davejthorp) reported
from
Preston, England
@virginmedia Well it’s sorted. In 2 weeks time. Which is a bit poor that I have to wait 2 weeks for you to fix your error
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bobby
(@BobbyBattersby) reported
from
Chorley, England
@ITV gone down on @virginmedia
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Terry Brooks
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia @CowburnMarc @virginmedia you know this is not working so why send out standard template reply. Customers pay fortunes for this, action required and money refunds needed.
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Carolyn Hudson
(@crhudson10) reported
from
Horwich, England
@virginmedia Non-existent customer service; line cuts off every time we call, emailed 9 days ago & still no response & bill has increased to £167 pm for fewer services! Wouldn’t mind but I only watch Netflix! 😱
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Ange Turner 🔶
(@AngeTurner816) reported
from
Penwortham, England
@virginmedia Sorry. I am asking you to tell me what the problem is and what you planing to do about it!
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Luke Southworth
(@LukeSouthworth) reported
from
Preston, England
@MrLARIATO @virginmedia Honestly it's mostly not been too bad. But today we've had it cut out at least 3 times.
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andrew day
(@dazzle961) reported
from
Blackburn, England
@virginmedia **** off Over £100 !a month for broadband that drops very 5 minutes ******* joke of a company
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Raymond Webster
(@webbynfluk) reported
from
Penwortham, England
@virginmedia can we sort the red button issue out please
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Alison Hesketh-Holt
(@Alison_hh) reported
from
Leyland, England
Absoloutley disgusted with @virginmedia been on hold for 2 hours - I'm an existing customer and one agent has hung on me!!! I want to discuss my existing contract with them. How the hell are you supposed to speak to the complaints department or a manager in charge!
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Denis Cudahy
(@cudda69) reported
from
Horwich, England
@virginmedia absolute joke cancelled my contract beginning August because of issues ever since its been installed, looked at at my bill I'm still being charged, all equipment in a box so it's not used you have signed me up again for 12 month WTF #jokers
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Sister Sarah💫
(@SarahIsFab) reported
from
Preston, England
@virginmedia my WiFi is down EVERYDAY and it’s only on for a tiny amount of time😭. It keeps going from green flashing to turning itself off and then just sitting there with a green icon on It and then the phone icon appears then the WiFi and goes round x1000
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Wiganpierpromo
(@WiganpierprAnne) reported
from
Wrightington, England
@virginmedia I am appalled at the customer service. Trying obtain my last bill from 3 months ago. Can’t be done!!account closed. They never sent packaging to send router back after 3 phone calls I gave up but got charged for it.
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Terry Brooks
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia @SLK1971PNE The whole country cant access the Championship game via the red button. Problem not anyones equipment, your issue only. Sort it out, people subscribe just for this. Appalling customer service.
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia And the problem yet again wasn't solved over the phone. Wouldn't admit who cancelled or why. Did admit could identify 'frequency issues' Company full of ignorant eejits
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Marsoma
(@Marsoma) reported
from
Blackburn, England
@virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!
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Dorothy Carr
(@dottydinosaur) reported
from
Blackburn, England
@MisterVivian @utv @virginmedia @ITV Here in Blackburn vigin 113 itv is not working but someone on twitter told me to watch 853 😕 it works
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richard caines
(@rick300) reported
from
Leyland, England
U know it’s bad when the internet on ur phone works better than @virginmedia internet been off now for over 5 hours in leyland
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Lisa Patel
(@Lisa_P117) reported
from
Horwich, England
@virginmedia epic broadband, crap TiVo ... shocking my box every couple of weeks / less doesn’t work and I have to restart. The package I pay for isn’t value for money and calling up to report issues is painful, 35+ mins I was on for last time!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rod Minty
(@MintyRod) reported
@BrowneKen @virginmedia The virus has been the worst thing to affect customer service. It doesn’t really exist anymore. People working from home or watching the TV, sleeping or walking the dog, while you’re trying to get through on the phone. You should think about cancelling them and going elsewhere
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Chuckie
(@chuckieDM) reported
@supermanelfc @indykaila @virginmedia Just been informed I need to speak to specialist team and there wait time is 50 minutes. Shocking service, will be removing most services for virgin.
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chris ramsay
(@chrisra83487755) reported
@virginmedia This fault has been ongoing for 4 days nothing to do with my hub as neighbours the same. G68 area. Absolute joke as I said before your engineers obviously do not know what they are doing. I’m my line of business we have diagnostic technicians who if any problems we send them out
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Rob Carter
(@rhcarter) reported
@virginmedia They removed my 5gb sim even though they specifically said I would keep it. The price is also wrong as the '18 month discount' ends this November. I raised the complaint on Wednesday.
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🏴Mighty
(@mighty___YT) reported
@virginmedia whats going on with your wifi rn too slow cant play my fut champs
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Dai-Katana
(@KatanaDai) reported
@virginmedia You need to hire new people to code your website. It is years now and it is still full of so many flaws broken links and random sign-outs.
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Ken Browne
(@BrowneKen) reported
@MintyRod @virginmedia I did (consider this). The last time I made contact they gave me a better package and cheaper, and upgraded router free. They said changes would be free, but now want to hit me for never-mentioned £35 activation fee which was never mentioned or agreed.
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gman
(@gman21) reported
@virginmedia No. Was told it would come in a few day but no email arrived. Waiting for bill, which came through today and it was same price. There was no change in service to notice so assumed it was all ok.
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Chuckie
(@chuckieDM) reported
@virginmedia No, after speaking to customer service yesterday and retention team today, they saying they can not see no complaint being raised.
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claire whyte
(@clairewhyte12) reported
@virginmedia No issues apparently but my internet keeps dropping out and I’m not the only one either. People have been complaining all week it’s not working!