Virgin Media Outage Report in New Longton, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Longton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Longton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 13: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near New Longton, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Preston, Leyland, Southport and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Preston |
TV | |
| Leyland |
Internet | |
| Blackburn |
Wi-fi | |
| Preston |
Internet | |
| Leyland |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Longton, England
Latest outage, problems and issue reports in New Longton and nearby locations:
-
s. whalley
(@stavroversfc) reported
from
Lower Darwen, England
@virginmedia your broadband is down again 🤬
-
Ben Powell
(@Ben6987) reported
from
Common Edge, England
I’m fed up of @virginmedia channel guides not showing, internet keeps dropping out, apps won’t load up and it’s getting ridiculous for what we pay!!! I’m paying for a service that is not being provided!!! Im going to start looking elsewhere I think #virginmedia #ripoff
-
patricia foy
(@PattipooFoy) reported
from
Blackburn, England
@virginmedia No TV from 23rd December till 29th! Got a new box fitted, okay for about a week then started playing up again! Spent 3 hours on the phone Thursday night trying to sort to no avail...need an engineer to come out again...but no idea how to arrange!! Terrible service 😑
-
Andy A.
(@andypne3) reported
from
Saint Annes on the Sea, England
@virginmedia @Sedds_lep You are not missing much Sedds. If it wasn't for woodman we would be 4 down.
-
Richard Foster
(@fos100) reported
from
New Longton, England
Who in their right mind schedules planned maintenance for a Monday morning and says it could go on until three pm? Oh yeah, @virginmedia - cracking service as always #workfromhome #muppets
-
Richard Foster
(@fos100) reported
from
New Longton, England
Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?
-
Richard Foster
(@fos100) reported
from
New Longton, England
@virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?
-
Richard Foster
(@fos100) reported
from
New Longton, England
Hi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?
-
Ian Forrest
(@IanForrest10) reported
from
Blackburn, England
@virginmedia Plugged in new Wi-Fi hub all good. Paired new remote with box but upgrade to box failed error code M63. Bot is all over place customer service rep basically non-engineer saying turn it off on again!
-
🪷Elisabet🪷
(@Elisabet0490) reported
from
Blackburn, England
@virginmedia my internet has been suffering drop outs all day, now I have no working TV or internet. Being told it's my equipment when it never is, it's getting old that excuse. I will apparently have to wait 3 days for "an engineer to come out" - I can't I have to go to work 😤
-
sevs66
(@mgsevs) reported
from
Kirkham, England
@virginmedia @1862_TwoPies Cut and paste Cut and paste Cut and paste That is NOT customer service even if you fake it to be
-
Richard Foster
(@fos100) reported
from
New Longton, England
@virginmedia It’s an ongoing issue and an engineer is due out on Thursday but today the internet decided it didn’t want to work on my laptop
-
Amy 🌼
(@geordiegal97) reported
from
Preston, England
@virginmedia broadband is down. WiFi light is solid green whilst the bar is flashing green. Help!
-
Rick Leeming - Beaker
(@BeakerRick) reported
from
Preston, England
@virginmedia Yes and yes. I even wiped it totally a week or so ago. My wife as an iPhoneSE and is experiencing the same problem.
-
NeckSausage
(@NeckSausage) reported
from
Tarleton, England
@virginmedia really poor coverage here PR4 6, is there a mast problem?
-
BeanBolt
(@BeanBolt) reported
from
Southport, England
@virginmedia It says no issue in the area, then when I click "still having issues" the local scan shows intermittent outages in the area, been like this for 24hrs+
-
Stephen Murtagh
(@TheRealRagtag) reported
from
Penwortham, England
Not very often I say good things about @virginmedia but todays service was excellent. Peter sorted out Wi-fi problem, wavered the set up fee, and arranged a new hub after lots of line tests. Thank you. (But will have no service for 6 days in all.🙄 Refund?)
-
Paul Stockton
(@pstock62) reported
from
Horwich, England
@virginmedia Internet down in BL6 5RN, any idea's
-
BooCavapoo 🐶
(@BooCavapoo) reported
from
Penwortham, England
@virginmedia No, that's not possible as the yoga device does not have wired port. The WiFi just needs sorting out. Its been terrible for weeks @virginmedia
-
BooCavapoo 🐶
(@BooCavapoo) reported
from
Penwortham, England
@virginmedia please sort out the issues with the WiFi, Internet, broadband or whatever the term us these days. It is constantly slow or not working. Having to use mobile data is not an effective substitute for the service I am paying for.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dobe IV
(@dobe_iv) reported
@virginmedia you are completely useless. Your ‘help’ is a joke.
-
Tony Dackombe
(@TonyDackombe) reported
@virginmedia @O2 @O2 - haven’t heard from you on this. Are you able to help?
-
🅹🅸🅿
(@JipJipperson) reported
@virginmedia need to order a new TiVo box as we have had the “Virgin DVR has detected a serious problem” message appear. Website crashes and 0345 454 1111 links me to the website, which crashes. Can you help on here?
-
The Punisher
(@AngelEs29908800) reported
@virginmedia guys what is going on in Braintree-UK? No Internet since yesterday. Horrible service mates, will leave you soon, bye bye!
-
MAHenry21
(@MAHenry21) reported
@virginmedia @IdleMancer Not good enough @virginmedia. Yet AGAIN been prevented from working by your failing broadband. Days work lost which I'll need to make up in what should be my time off. No explanation. No service. No refund unless this farce continues for 2 days. Will be changing provider ASAP.
-
Nina Ballerina
(@ThornhillNina) reported
@virginmedia paid for an upgrade and got nothing !!! Online support absolutely shocking service
-
IdleMancer
(@IdleMancer) reported
@virginmedia I've not had broadband all day and now the services portal is saying an estimated fix time of 11:06pm TOMORROW. What is this shambles. I work from home and so two days impacted now. Can you give any update besides what your shocking services portal gives?
-
IdleMancer
(@IdleMancer) reported
@virginmedia I've not had broadband all day and now the services portal is saying an estimated fix time of 11:06pm TOMORROW. What is this shambles. I work from home and so two days impacted now. Can you give any update besides what your shocking services portal gives?
-
Alex Ellis-Garnham
(@westringcapital) reported
@virginmedia No, when clicking the link it states unable to check the service in my area? Very unhelpful and your chat does not provide an update either
-
Vikki Petts
(@vikkipetts) reported
@virginmedia hello I’ve had a text advising there is an outage. I live in Witham and had no internet all day. Do we have any idea when this will be fixed please as no updates on service checker, just advises there is no service