Virgin Media Outage Report in New Longton, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Longton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Longton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near New Longton, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Leyland, Preston, Southport, Blackburn and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Leyland |
Wi-fi | |
| Preston |
Internet | |
| Southport |
TV | |
| Preston |
TV | |
| Preston |
TV | |
| Preston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Longton, England
Latest outage, problems and issue reports in New Longton and nearby locations:
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia my internet/tele are not working! Second time in the space of a few weeks
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia Reported the problem yesterday after your response. Should have been fixed by 10am today apparently, but still nothing.
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia It just says to book an engineer, but I don’t want to book it incase it’s an external issue which will be fixed
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia hi!! We're having issues calling our landline from Vodafone mobiles. Have googled and it looks like it's a porting issue. But one of your technicians has just called and talked to me like I'm stupid and told me it's not. Can you help???
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David Walton
(@Davegas2) reported
from
Feniscowles, England
@virginmedia When are you going to sort out problem with red button on Sky sports, sometimes on, most times off, ongoing problem.
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia Hi, my broadband has just gone off is there a known issue in my area or do I need to book an engineer ?
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@VodafoneUK I'm not sure... as far as I can tell it's a @virginmedia issue. But you may be able to help. No one on Vodafone can call our virgin landline. It just beeps or says the number and code combination isn't recognised.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve contacted after last months bill and the bill before and before….I get told that I won’t be getting chased for the difference but I don’t understand why you just can’t get it right and fix it
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please can I have a direct contact for complaints. I don’t want a generic email, I want someone higher to sort out the same issue I am having every month 😤😡🤬
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Chrissie Fuller
(@miteamshirts) reported
from
Chorley, England
Re Virgin Media Live TV outage. Internet still working as is Netflix, Amazon Prime and My Recordings. Catch-up/binge day!!
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please provide a direct contact for complaints. Sick of the poor service and mistakes that I have had every month since joining you
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia How many more times, the landline is NOT working (no dial tone).
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia He said it '100% wasn't a porting issue' and that he would look into it but that wouldn't be the answer. Another lady called me later on a few times and asked me to call our land line on three separate occasions and she could call back to get the times. But haven't had a call yet
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Someone else has called me since and had said she's going to call me back and look into it. But I was just so frustrated with the way he spoke to me. I'm not one for just googling random sites but this was on one of your forums and it's the exact same issue!
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia No updated fix time, as it shows all services as green, and can't detect a problem. It asks us to phone you on 151 to do a little more "digging", but the phone line is DOWN. Oh, and the chatbot doesn't deal with landline issues apparently. Now what???
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Ali Gudgeon 💙
(@Libra_Comms) reported
from
Preston, England
@virginmedia have come home from work to find my internet is down and remains down. Are there any issues in PR2 9TT?
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia But on the online forum it says others have had the same problem and your technical department need to contact Sky and the line needs to be routed to you again as it's a porting issue. I can't see any other examination although I appreciate I'm not a technician.
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia My landline phone has been down all afternoon in PR25 1UJ. Have any others complained about this issue, and if you're aware of the issue, do you have an estimated time for repair. Thanks in advance.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jo scrivener
(@Joscrivener2) reported
@virginmedia Not to mention the three additional times we have phoned and finally jumped the hoops in order to speak to the correct adviser.... to then be cut off! Like I said, really poor customer service 😕
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🤷🏻♀️Kelly Rose🤷🏻♀️
(@kellyrose) reported
@virginmedia hi, I have no broadband connection and when trying to book an engineer online, am getting an error message when trying to confirm appt (and nothing available until Saturday which is completely unhelpful as I work from home…) can you help please?
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Nick Rhodes
(@NGRhodes) reported
@TomNomNom @johnmclear @bt_uk Sadly not much choice here, no OpenReach FTTP until 2024 earliest and Virginmedia are crap in our area too.
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Danielle™
(@DanielleLoueeez) reported
@virginmedia I now have no service, trying manically to figure out what I'm going to do tomorrow as I can't work without internet. I tried raising a complaint before which was swiftly shut down. I desperately want some kind of refund for this terrible service.
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Jonathan Petsch
(@JonathanPetsch) reported
@virginmedia myself and both neighbours have no broadband, Bittams Lane, Chertsey. Website says there are no issues. Out for over an hour now. Anything you can do please?
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Sophia-Louise ♡
(@sophialouiseXX) reported
@virginmedia The account has my email on it but I never receive any email nor can I log in as I don’t know the account number or passwords. I’m don’t know the account holder personally I just brought the house from him and the contracted was to be swapped to my details when it runs out
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Ash
(@Hash1981) reported
@virginmedia Just got hung up for the 5th time what is the problem with your customer service team? @virginmedia @ofcom
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Neil Tully
(@NeilTullyRE) reported
@virginmedia I wasn’t given any resolution option despite raising same complaint 4 times. I can’t escalate to #CISAS as complaint not open over 8 weeks. No way of tracking complaint as account closed. Promised callbacks, no one does. Put on hold forever, 35mins today, until I give up
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Jo scrivener
(@Joscrivener2) reported
@virginmedia The only advice we were given is set up a new email address and shrug off the lost correspondence. That is not a good long time solution is it???
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BizzyIzzy
(@Izzy2503) reported
@virginmedia If only ur teams were communicating with us as promised, maybe I'd be able to tell you. We've just spent 1h trying to contact support on multiple channels with no success. Not a great first impression.