Virgin Media Outage Report in Shevington, Borough of Wigan, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shevington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shevington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 03: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shevington, Borough of Wigan, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Liverpool, Wigan, Chorley, Southport, Leyland, Warrington, St Helens, Skelmersdale and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Internet | |
| Liverpool |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
TV | |
| Chorley |
Wi-fi | |
| Chorley |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shevington, England
Latest outage, problems and issue reports in Shevington and nearby locations:
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia @Ofcom I now have a recording of the last advisor who I spoken to... terrible terrible service and I will not ever return to @virginmedia. What a waste after 20 years of being with you. What a shame, I will send the recording to @ofcom and cancel the direct debit 👍🏻
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia do you have an alternative number , I wish to cancel my contract but haven’t got time to be constantly on hold .
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Jeff Griffiths
(@UBuildmain) reported
from
Atherton, England
@virginmedia Thanks virgin media for putting my bill up yet agin with out any prior warning. Messaged and still no reply shocking customer service 🤬
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Geoff Parkinson
(@GeoffParkinson6) reported
from
Tyldesley, England
@davetherave103 @JusticeCraig @virginmedia It’s bad customer relations that’s seeing customer leave for Sky to many outrages on virgin
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.
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AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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Gemmalouise Hughes
(@GemlouHughes) reported
from
St Helens, England
@virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia do you have an alternative number I wish to cancel my contract but haven’t got time to be constantly on hold.
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bobby
(@BobbyBattersby) reported
from
Chorley, England
@ITV gone down on @virginmedia
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Kevin Skinley
(@kevchem1) reported
from
Liverpool, England
This is really awful all round. Really hope virginmedia come to their senses
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia You replying like this is extremely poor customer service. You are insinuating I have been disconnected when I simply want cancel my account. **** it I’ll cancel the direct debit and just leave the country. @Ofcom
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
2nd attempt to cancel my account and @virginmedia hang up again. I requested to raise a complaint and they hang up! @Ofcom will be contacted. (Seen as you’re not allowing a consumer to raise a complaint)
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Dan Cross
(@dancross88) reported
from
Haydock, England
Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡
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Karl Robinson
(@KRobbo1982) reported
from
Liverpool, England
@virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.
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Shaunna
(@tiny_mischief) reported
from
Risley, England
@virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home
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Jools 4
(@jjools4bob) reported
from
Liverpool, England
@virginmedia @Rylan No the thought of seeing him makes my blood boil and my ears ache.Yes I am a virgin customer not happy with this shit.
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aisha
(@aish_a_) reported
from
Bolton, England
@virginmedia I’m also sick of calling this number being told to press 1 then 2, when I get past 1 it asks for the account number no option to speak to a real person can I just get the phone number to speak to a real person who will help me
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Shaunna
(@tiny_mischief) reported
from
Risley, England
@FreelanceFee @virginmedia Oh don’t get me started on them. Relentless issues. But I’ve learnt if you kick up enough fuss on social media they’ll do anything to shut up you
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sinauth
(@sinauth) reported
@virginmedia wheres the ******* internet you monkeys. Complete outage today
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Sallyann LDee
(@LawsonSallyann) reported
@virginmedia Phone and broadband. Had the easy connect service but there was no working socket in the house. Engineer came out. Fixed socket. Hub installed. House is big. Three floors. Six bedrooms. Socket at front of house. Coverage in 3 rooms of our 13 rooms. ..
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Ethann
(@OfficialBznkzy) reported
@Bostonian7119 @virginmedia Mines down too
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Susan Love
(@SusanLove2314) reported
@virginmedia @virginhelp I have had no update had to walk to daughters again so I could do my work it's not good enough I have mobility problems , I will be changing providers wheb my contract runs out
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Mags
(@mags_louise) reported
@virginmedia Nothing just got told to go to help pages, which are no help. So, explained again what the issue is and now we are just being ignored.
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Sallyann LDee
(@LawsonSallyann) reported
@virginmedia @Ofcom new customer broadband&phone. No coverage. Calling every day for extender Pods.Told they were ordered. Now told they weren’t. Call back promised in an hr 2 days ago. Nothing. Had to spend >£30 on extra phone data. 0345 454111 complaints line is dead. #FFS
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The Garbage
(@the_garbage) reported
@virginmedia internet down in B75, checked status and it says you’re doing scheduled work from 0900 to 1500, we weren’t told about this and totally not acceptable with people working from home!
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Mags
(@mags_louise) reported
@virginmedia Still having problem, can't upgrade no one will help via phone, tried forum, help pages and nothing. Have no app and even tho it says on box that TV360 upgrade will happen automatilly after 5 days were on day 9 and nothing. Completely fed up now. Can you help??
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Nick Brown
(@Nick_A_Brown) reported
Can't decide if @virginmedia are callous or just stupid. My father died suddenly in May leaving my disabled mother with his account to deal with. She rec'd a new contract - all okay. Today she gets a bill stating she owes £399 and it doesn't reflect her new contract at all.
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Sallyann LDee
(@LawsonSallyann) reported
@virginmedia 3/ trying to call to make a complaint. 0345 454 111 ‘Help’ line is dead. I’ve already had to buy over £30 extra data for phones because there is no coverage and signal sometimes goes to nothing. We all work from home. Please help urgently. This is taking sooooo much time