Virgin Media Outage Report in Appley Bridge, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Appley Bridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Appley Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Appley Bridge, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Blackburn, Leyland, Liverpool, Bolton, Skelmersdale, Wigan and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Blackburn |
Wi-fi | |
| Leyland |
Internet | |
| Leyland |
Internet | |
| Liverpool |
Internet | |
| Bolton |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Appley Bridge, England
Latest outage, problems and issue reports in Appley Bridge and nearby locations:
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Michelle Mattos
(@ChellyMat) reported
from
Liverpool, England
@virginmedia Anyways, your engineers are great, especially Robbie who came out to help us last minute. Still don’t know why our contract was randomly cancelled but we’re expecting more info on Tuesday or something, so I’m not gonna fuss about it on Twitter 💙
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Jeff Griffiths
(@UBuildmain) reported
from
Atherton, England
@virginmedia Thanks virgin media for putting my bill up yet agin with out any prior warning. Messaged and still no reply shocking customer service 🤬
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AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia do you have an alternative number , I wish to cancel my contract but haven’t got time to be constantly on hold .
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Karl Robinson
(@KRobbo1982) reported
from
Liverpool, England
@virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.
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Geoff Parkinson
(@GeoffParkinson6) reported
from
Tyldesley, England
@davetherave103 @JusticeCraig @virginmedia It’s bad customer relations that’s seeing customer leave for Sky to many outrages on virgin
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡
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Shaunna
(@tiny_mischief) reported
from
Risley, England
@virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home
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jmcloughlin
(@jmcloughlin) reported
from
Liverpool, England
ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia do you have an alternative number I wish to cancel my contract but haven’t got time to be constantly on hold.
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bobby
(@BobbyBattersby) reported
from
Chorley, England
@ITV gone down on @virginmedia
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Gemmalouise Hughes
(@GemlouHughes) reported
from
St Helens, England
@virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net
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Jools 4
(@jjools4bob) reported
from
Liverpool, England
@virginmedia @Rylan No the thought of seeing him makes my blood boil and my ears ache.Yes I am a virgin customer not happy with this shit.
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aisha
(@aish_a_) reported
from
Bolton, England
@virginmedia I’m also sick of calling this number being told to press 1 then 2, when I get past 1 it asks for the account number no option to speak to a real person can I just get the phone number to speak to a real person who will help me
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Shaunna
(@tiny_mischief) reported
from
Risley, England
@FreelanceFee @virginmedia Oh don’t get me started on them. Relentless issues. But I’ve learnt if you kick up enough fuss on social media they’ll do anything to shut up you
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Kevin Skinley
(@kevchem1) reported
from
Liverpool, England
This is really awful all round. Really hope virginmedia come to their senses
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Dorothy Carr
(@dottydinosaur) reported
from
Blackburn, England
@MisterVivian @utv @virginmedia @ITV Here in Blackburn vigin 113 itv is not working but someone on twitter told me to watch 853 😕 it works
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.
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Dan Cross
(@dancross88) reported
from
Haydock, England
Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lord Andy Of Glencoe
(@Andy_Of_Glasgow) reported
Any one else finding Virgin media’s WIFI is **** Hardwired no issues But the wifi signal is pish even in same room
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Dr. Yunus Gokdogan
(@drygokdogan) reported
@virginmedia I see... I did try that and waited for over an hour for a real person to respond. They did not, so I gave up. This is the problem I am having, I have literally tried everything and did not get anywhere
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michelle woolnough
(@michellewoolno3) reported
@virginmedia No l don’t, have been able to make a complaint today, in fact was told there isn’t a complaints department
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Jake Wilde
(@JakeWilde) reported
@virginmedia They haven’t said they are fixing it, they are saying there is something up with the on demand, can you please report this issue so it gets looked at, I’ve tried every which way to make contact and only twitter is replying. Please send this on. And send an engineer
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scott
(@Egonmcfc21) reported
@virginmedia is there a problem in the tf1 area, I've not had any access to Internet for a few hours now
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Claire Champion
(@Champion3Claire) reported
from
Bromley, England
@virginmedia An explanation of the problem and what is being done would be a good start for customer service. Right now that’s sadly lacking. I hope there will be a £ reduction in the bill for the lack of service??
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serhio123
(@serhio1232) reported
@SpaceX Not bad. Virgin media charges me £60/month for 350mbps/s. The only downside with starlink could be bad latency and lots of timeouts when it is cloudy/rains.
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michelle woolnough
(@michellewoolno3) reported
@virginmedia Over 1 hour calls: spend over 3 hours over 3 separate calls to try to resolve and cancel my contract…
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Mary Ward
(@pengeprincess) reported
@virginmedia I am a satisfied customer but please don't advertise on GB News. Your brand doesn't need this kind of association and neither do your customers.
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michelle woolnough
(@michellewoolno3) reported
@virginmedia Unfulfilled agreements: service advisors agreeing to call me back with resolutions and not call backs received!