Virgin Media Outage Report in Rainford, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rainford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Rainford, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Southport, Liverpool, Widnes, Warrington, Skelmersdale, Runcorn, Wigan, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Wi-fi | |
| Southport |
||
| Liverpool |
Phone | |
| St Helens |
TV | |
| Southport |
Wi-fi | |
| Widnes |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Rainford, England
Latest outage, problems and issue reports in Rainford and nearby locations:
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JoelJelen
(@JoelLJelen) reported
from
Liverpool, England
@virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
30 mins on hold to @virginmedia so far. Absolutely awful customer service. Again.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia And this is why I don’t bother calling you for the most part. The service desk where I work are in trouble if customers are on hold for 20 seconds. Virgin are a huge company and can’t afford a call centre where customers don’t have to wait 15 mins (so far) on hold.
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
Aaaaand @virginmedia broadband is down again. Useless.
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Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia hi can you help me sign in been trying to contact customer services for over 2 hrs tonight
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Leigh Wynne
(@leighwynne33) reported
from
Seaforth, England
@micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal
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Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia Hi it’s media service I cannot set up an account please help
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Rian Murray
(@rian951) reported
from
Westhoughton, England
@virginmedia Well unless you can help with a booster - customer services wanted £360 for an EE one! Most other providers offer WiFi Calling!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia hardly got no service. Rang and complyyet again. Then been told our wiring was wrong and has been for for nearly a year since installed. Gave us excuse after excuse. But still paying full price Engineers been out twice to do new wire. We have put complaint in and
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia Hi was supposed to be yesterday between 12-4 but got a text on Friday night saying issue has been solved. So they did not come out even though they didn't say they were not coming and I waited in for them. I think I have a faulty hub tbh
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia You could at least have an option to call back customers rather than keeping them on hold. Again, this is really poor customer service.
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia As per usual there’ll be no problems in the area, I’ll get told to unplug the box, then you’ll book an engineer for about 5days time, meanwhile the problem magically disappears #badservice
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Barry Walters
(@BarryWalters7) reported
from
Seaforth, England
@virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract
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Neil
(@spuddy1878) reported
from
Liverpool, England
@virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
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Tony Zeverona
(@Childwallcable) reported
from
Liverpool, England
@virginmedia you have the worst customer services I have ever experienced from being cut off during calls to failure to call back
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia this company is an absolute joke. This is like 6 engineers numerous phone calls’ complaints. Can’t get them to call us back. Paying for service that doesn’t work!
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia strange I read all the posts about Virgin customers ringing up about cancelling services and Virgin offering them a better deal however I ring up and cancel a service with no trouble at all, not even offering a lower price, your loss #virginmedia
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karolina
(@Karolin45092080) reported
@virginmedia Your address search function showed me that my new address is covered by Virgin.Had phone calls from your team to arrange the move. But now your customer service says, it can't be transferred to new address.I have evidence to prove this.Your chat agent abandoned our conversation
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Annemarie Doyle
(@doyley_dodo) reported
@virginmedia Originally they advised my friend it was an outage, they’ve now advised it is a fault which was due to be fixed over weekend, now they’re saying fixed by tonight. My friend has been unable to be part of training in a new job which is really stressing her out. Any help would help
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David
(@im_grumpy83) reported
@virginmedia Because my devices were running slow internet connections and stuttering or not loading. Nothing was listed. I have to do this weekly as a minimum
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Sean McHugh
(@Sean1874) reported
Set up @virginmedia for a dedicated wifi package last week told it would be delivered on Friday now Monday and I’ve not had an as much as an email class service lads
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Marc Price
(@MarcC63amg) reported
@virginmedia Thank you I can’t login to my account still I will call this morning
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bill car
(@billcar12) reported
@virginmedia No I’m sick of running around doing your job for you, you won’t get another penny off me, your service is AWFUL!!!!!
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Kim Michael
(@Kim35896467) reported
@MarcC63amg @virginmedia I got no response from support not until someone referred me to a good and kind hacker who help me to reactivate my account back in less than 30 minutes +1(561) 461-9758 WhatsApp or text him Or follow and send him message on Instagram @hack_lord277
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Paul Augaitis
(@PaulAugaitis) reported
@virginmedia Another day passes...another day of poor internet....how long do I have to wait for a fix ? Weeks now. No upload speed. I maybe connected but that doesn't mean I'm getting a service.. fudging it so you don't have to pay compensation.
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Paul Augaitis
(@PaulAugaitis) reported
@virginmedia This is an issue with VM and has been going on for weeks...seems like I have to keep repeating myself on here..my neighbor was told this would be fix by 9am this morning... obviously more BS from VM..how many weeks do we have to wait...time to change to BT I think..
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Amu Praj
(@iamamupraj) reported
@virginmedia Hey John, we have been having severe intermittent connectivity issues for a coupla days now. Like mentioned, we have been following the web and phone instructions given but there hasn’t been any improvements in the latency issues. Is there something v r missing at all?