Virgin Media Outage Report in Rainford, St. Helens, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rainford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Rainford, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Warrington, Skelmersdale, Birkenhead, Wigan, Chorley, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Internet | |
| Liverpool |
Internet | |
| Skelmersdale |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rainford, England
Latest outage, problems and issue reports in Rainford and nearby locations:
-
Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.
-
Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
-
Joanne Johnson
(@Joanneincrosby) reported
from
Liverpool, England
@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
-
Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing
-
Matt Hankinson
(@MattyHankinson) reported
from
St Helens, England
@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
-
Lukefoster89
(@LukeFoster89) reported
from
Sandymoor, England
@virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.
-
Matt Duncan
(@maffew85) reported
from
Warrington, England
Why do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
-
Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
-
KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
-
Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.
-
KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
-
Andy Dunbar
(@Andy_Dunbar) reported
from
Liverpool, England
@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
-
Gill Lysons
(@gilliblogs) reported
from
Newton-le-Willows, England
@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
-
Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
-
Graeme Bamber
(@gbam86) reported
from
Liverpool, England
@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Melanie Murrish
(@Melaniemurrish) reported
@virginmedia internet dropped four times today, was on hold for an hour and hung up on, now have a message saying it's too busy and to call back. Absolute shambles. Honestly don't even want a response to this, but want to warn people how **** the service has become.
-
Michael Hoey
(@michaeldthoey) reported
@virginmedia trying to cancel an order. 50 minutes on hold. Transferred twice then cut off. How do I connect with someone who can help
-
Trent Sneddon
(@TrentSneddon) reported
@virginmedia I'm only using one device at a time, but I have noticed a few outages from wired devices recently too. But the bigger problem is dropping out of Teams calls every time I make one. It's happened about 8 times today alone!
-
susan moseley
(@susanmos) reported
@virginmedia Apparently there are engineering problems. However the internet has been on and off for some time.
-
Walks
(@walks_sc) reported
So @virginmedia, why should I, as a customer of many years, be paying £240 a year (50%) more than a new customer for the same package? In the car insurance industry this is now illegal, why do you think it is still OK? 🤔 💷 💷 💷 💷
-
Rahul Modgil
(@rahul_modgil) reported
@virginmedia @virginmedia Please see attached for your reference. No one is there to help #Shame
-
Dave :)))
(@davehylo) reported
@virginmedia Sort out your muck customer service, can't get through to anyone on the phone to cancel my mobile service..filled out the cancellation from on Monday and nobody has still got back to me either, so you can take me 30 day notice from that, won't be paying me next bill 👍
-
Hydra ヒドラ
(@Hydra_Saiko) reported
@virginmedia please keep the signal stable in the w3 area
-
Chris Salacinski
(@ChrisSalacinski) reported
@virginmedia I suppose the tactic is to make me hold for as long as possible so I hang up and don’t leave Virgin Media. Cunning!!
-
Hydra ヒドラ
(@Hydra_Saiko) reported
@virginmedia They've fixed it but the signal went out a moment ago