Virgin Media Outage Report in Rainford, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rainford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Rainford, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Chorley, Warrington, St Helens, Prescot, Runcorn, Widnes, Prenton, Newton-le-Willows and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Wigan |
Wi-fi | |
| Chorley |
TV | |
| Warrington |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rainford, England
Latest outage, problems and issue reports in Rainford and nearby locations:
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Cass
(@rascas1) reported
from
Wigan, England
@virginmedia No yourstating something you can not Provide after 47 mins your phones drop out the web site robots help chat tells me to ring very poor
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Cass
(@rascas1) reported
from
Wigan, England
@virginmedia how does one get in touch Phone cuts out after 45 mins being told waiting time is an hour tweets not answering I’m still here after after 2 days very poor customer service how do I reduce my present package 6 hours on the phone yesterday in total 45 mins in a que now
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Bridgeman ⭐⭐⭐⭐⭐⭐
(@Bridgey36) reported
from
Eccleston, England
Come on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.
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nicola mason 🕷
(@snicky37) reported
from
Birkenhead, England
@virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!
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Alex Downes
(@flux_blair) reported
from
Wallasey, England
@Bluesmachine100 @virginmedia Ive got their router in cable modem mode, strapped onto my own router as their kit is shat. Still its very poor
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Danielle ❤
(@Elle_Pee_x) reported
from
Liverpool, England
@SkyHelpTeam And you can tell me you’re not willing to “provide me with further assistance” but when I refuse to pay my bill and move over to @virginmedia I’ll be telling sky it was due to the SHITTY service I received on Twitter ...
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Alex Downes
(@flux_blair) reported
from
Wallasey, England
@Bluesmachine100 @virginmedia Way i see it is if they cannot provide the service and you can prove it via speed tests and the like then they will have to do something about it.
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Peter Rogers
(@progers559) reported
from
Seaforth, England
@virginmedia Oi!!! Branson you slimey money grabbing rat, wifi has gone off and kids are crying. Cant wait to bin yous off as soon and get a different provider. Service is shite
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James McShane
(@jaymacca10) reported
from
Seaforth, England
Appreciate the difficulties, but there is currently no way of changing my package. No email, no phone, and relevant section of website down. How can I change my package please as I am spending too much! Tried texting but been waiting since 11 for a reply @virginmedia
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Alex Downes
(@flux_blair) reported
from
Wallasey, England
@Bluesmachine100 @virginmedia Its been fine today, but yesterday was terrible. Im possibly rebuilding 15 work laptops soon so lets see how they get on with me after that 😉😜😜
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Nia
(@Niarosita_) reported
from
Liverpool, England
Why are virgin media so shit (I’m willing to bet it’s because of Branson)
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@dgparkinson
(@DGParkinson) reported
from
Standish, England
@virginmedia I have a vulnerable customer aged 89 who needs urgent help with fault on phone line - can’t get through on phone please respond
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sandra hunter
(@Sandie42Hunter) reported
from
Widnes, England
@virginmedia you are getting slated on Facebook looks like you will lose lots of customers after this is over, in the chat you say ring after 1 hour of waiting you get cut off . Poor customer service, my plan has run out so it’s gone up in price I am on Furlough cost cutting .
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia Hi when I phone my Mum & dad up there phone line is really noisy lots of interference so it hard to hear them there not allowed out as there in there 70 please can you help we have reported this before
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paul smith
(@smigdog39) reported
from
Seaforth, England
@virginmedia my tvbox is broken hod can i a new get one
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Ann Edwards
(@annedwardsrl13) reported
from
Bryn, England
@virginmedia Having a lot of trouble getting anyone to answer my queries re my account. No call centre, unable to register or sign in. Text messages not answering! Help!!
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Hannah🌹
(@ShitofHan) reported
from
Liverpool, England
Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!
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Cass
(@rascas1) reported
from
Wigan, England
@virginmedia does anybody really care second tweet numerous calls no answered got blisters on my ears I want to make change to my contract to help through these times but your customer service seems to gone awol why not putt something on your web page we’re this can be done
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MH
(@MarkHughes_) reported
from
Liverpool, England
@jamiec1995 @virginmedia Won’t show the 5G network on the wireless at all, reboots back the the 2G one its saving the settings then when you click WiFi it’s not there and reverts back to only showing the previous WiFi’s
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Alex Downes
(@flux_blair) reported
from
Wallasey, England
@Bluesmachine100 @virginmedia No a web page. Issue i had with my router is that it was overheating as a lot of traffic and 2x VPN's where being used. Also port forwarding for my printers and stuff. In short not fit for purpose. Put it in dumb mode and get your own router.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie peckham
(@peckhamracing) reported
So after moving house 7 weeks ago and being left without any TV & internet by @skytv & @virginmedia both are a shambles I find this disgusting and such poor customer service
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
@virginmedia It keeps going down I lucky if I can stay connected for a minute
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Darlink 🔗
(@profKayW) reported
VirginMedia “maintenance” in NW6 and no service .. again. Joy.
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@ndrewilli@m
(@Andrewilliam69) reported
@virginmedia Why can’t you raise a query? All your online service has done is to refer me back to the same phone number. This is no help
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Kim Taylor
(@kimritaylor) reported
@virginmedia Yes I have, I've run the tests and the website eventually asked me to book an appointment for a technician. Earliest available was Sat. I'm now concerned as it's not clear if I will be charged for it. And I can't even cancel it because it's not showing up in my account 'appts'.
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Alimo
(@ratherbinthesun) reported
@virginmedia I couldn’t give two figs about compensation pal, I want my broadband to work. As I still have had my ‘auto compo’ from the previous outage it’s not something you can use to pacify me.
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NicoleMaisie
(@NicoleMaisie6) reported
@virginmedia Yep, same issue still
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Antonia Maguire Natural Health
(@antoniamaguire) reported
@virginmedia Yet another totally pointless conversation with an awful company with extortionate rates & zero idea how to treat their customers well done @virginmedia you’ve ruined another day of my life on planet earth
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Helen McCarthy
(@tweetheart4711) reported
@virginmedia broadband out for the third time in ten days in our area -I calculate we've been unable to connect reliably for around 36 hours overall. Please fix it.
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Suki
(@SukiKaur17) reported
@virginmedia I've raised a complaint - detailed every issue I've had. Received a response today ignoring MY WHOLE COMPLAINT. Clearly you need better staff if they can't address each individual point. Do you have a complaints telephone number where I can speak to someone who's not useless?