Virgin Media Outage Report in Rainford, St. Helens, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Rainford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Rainford, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Chorley, Prenton, Prescot, Southport, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 19 hours ago |
|
Liverpool
|
Wi-fi | 20 hours ago |
|
Liverpool
|
Internet | 4 days ago |
|
Liverpool
|
Internet | 5 days ago |
|
Wigan
|
Wi-fi | 5 days ago |
|
Liverpool
|
Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rainford, England
Latest outage, problems and issue reports in Rainford and nearby locations:
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Chris Hall (@Chris_Hall1312) reported from Seaforth, England@virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...
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Anthony Jones (@antjones47) reported from Birkenhead, England@virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs
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Paul Walsh (@walshy31) reported from Seaforth, England@virginmedia no wifi this morning in L23 area! Signal up and down! Three people working from home depending on it
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Ian Richards (@irichard94) reported from Birkenhead, England@virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!
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Paul Walsh (@walshy31) reported from Seaforth, England@PhilGriffo @virginmedia Seems to be working now. Worst service ever! Roll on contract ending. Can’t even speak with someone to get someone out who the hell understands such a service
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Dean (@DeanPicko) reported from Warrington, EnglandRang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!
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Anthony Jones (@antjones47) reported from Birkenhead, England@virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now
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GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England@virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(
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steven rothwell (@steven_rothwell) reported from Hindley, England@virginmedia how do I make a complaint about the installation at my mums property?
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Chris Hall (@Chris_Hall1312) reported from Liverpool, England@virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson
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Ste the H ⚽️🥊 (@StetheH) reported from Liverpool, EnglandSet the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.
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Gemma Elizabeth (@Gembles13) reported from Rainhill, England@virginmedia Are there services issues in L35?? The website won't let me us the postcode checker and our Internet is down!
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homer t bugga (@buggadog) reported from St Helens, England@virginmedia after 72hrs dealing with online customer services, all I’m gettin is pleasantries and no solutions. Intermittent broadband for weeks, can I start paying you intermittently?
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia again my internet is down. Down yesterday down today down 2 days before that. Only fix is to pull the power and force a reboot your routers are rubbish
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Chris Hall (@Chris_Hall1312) reported from Seaforth, England@virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?
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Anthony Jones (@antjones47) reported from Birkenhead, England@virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic
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Ian Warburton (@warbles) reported from Leigh, England@virginmedia no internet M29 status pages say no problem. Restarted hub and not coming online.
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Paul Walsh (@walshy31) reported from Seaforth, England@virginmedia Would love to just get an engineer out to check all ok generally! Never had anyone in over a year! And never any response on my very old omni box 🙄😡
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere
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GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England@virginmedia The transfer is still processing I believe but the wifi is still down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amy (@amysufc22) reported@virginmedia Well it said 3pm then 6:10pm, then it said 10:10pm and now it’s saying tomorrow at 6pm. I’m sick of paying for something I’m not getting the full service from 😩🤯💩
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Sunrise (@Pennyfab1) reported@virginmedia @VirginRed @virginmedia disgusted what you’re charging existing customers/Been very loyal customer &just got told all u can offer me is to know that I will be charged a disconnection fee if I go elsewhere or be charged even more to reduce my channels #RUBBISH
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Harriet Lane (@HarrietLane_) reported@virginmedia Why can’t my poor parents — who didn’t know their accounts were vulnerable and had no warning from you — pay to keep their email? My dad’s 93 #youandyours
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IG: EdNoosir YT: EdNosirTV (@LilEdNosir) reported@virginmedia @eyen_ibibio I’ve been with you guys for more than 12 years & I’ve never really had any HUGE problem as bad as this! The worst thing is y’all are quiet about it! U should inform everyone IMMEDIATELY! People are working from home!
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Flashing Perfect Photographer | Blogger (@flashingperfect) reported@virginmedia Yes! The imap email setting is not working
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Sunrise (@Pennyfab1) reported@virginmedia @ParalympicsGB @virginmedia disgusted what you’re charging existing customers/Been very loyal customer &just got told all u can offer me is to know that I will be charged a disconnection fee if I go elsewhere or be charged even more to reduce my channels #RUBBISH
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Tom McConnell (@TomMcConnell6) reported@virginmedia new Premiership season and virgin media outage. #PremierLeague #OutageUpdate
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Lee Sheppard (@Shepsy89) reported@virginmedia Yes I spoke to them earlier, that is why I'm having to look at Sky and BT for my services, as iv been with virgin media for 11years and I basically got told I have to pay almost £31 more for the same services as a new customer, so I best become I new customer with Sky or BT
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Jamie Weston (@jlweston85) reported@virginmedia As already mentioned, I have no wired devices with which to test. All of the wireless devices are capable of well in excess of 350Mbps on the LAN, so the problem is with the WAN.
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Sunrise (@Pennyfab1) reported@virginmedia disgusted what you’re charging existing customers/Been very loyal customer &just got told all u can offer me is to know that I will be charged a disconnection fee if I go elsewhere or be charged even more to reduce my channels #RUBBISH