Virgin Media

Virgin Media Outage Report in Rainford, St. Helens, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rainford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rainford, St. Helens, England 03/27/2025 08:15

March 27: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rainford, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Warrington, Liverpool, Prescot, Birkenhead, Widnes, Wigan, St Helens, Prenton, Southport, Wallasey, Runcorn and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomWarrington Total Blackout
United KingdomLiverpool E-mail
United KingdomLiverpool Total Blackout
United KingdomLiverpool Wi-fi
United KingdomPrescot Internet
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Rainford, England

Latest outage, problems and issue reports in Rainford and nearby locations:

  • CRMann78 NYPD Blue (@CRMann78) reported from Liverpool, England

    @virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks

  • cudda69 Denis Cudahy (@cudda69) reported from Horwich, England

    @virginmedia absolute joke cancelled my contract beginning August because of issues ever since its been installed, looked at at my bill I'm still being charged, all equipment in a box so it's not used you have signed me up again for 12 month WTF #jokers

  • MrCRichardson Craig Richardson (@MrCRichardson) reported from Liverpool, England

    @virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡

  • HenseyP pet hen (@HenseyP) reported from Seaforth, England

    @virginmedia Yes virgin media website is down ,and quick pay site on virgin media is a scrambled thing ,tried 4 times now ,still scrambled ,but now keeps saying I need to sign in ,but won't accept the sign in ,keeps wanting me to enter security question then just signs out automatically .

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia So it's not the devices. As I say it's only since this new hub. All I get when I ring customer services is run these tests etc equipment working fine but there must be some underlying problem somewhere

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot

  • rayjono50 Ray Jono (@rayjono50) reported from Seaforth, England

    Just been holding on the phone for over 30 minutes to speak to a "human being" from Virgin Media" I lost the will to live and hung up. Will call tomorrow to tell them I will be leaving sick of their poor service.

  • JamesRead78 James Read (@JamesRead78) reported from Wigan, England

    @virginmedia need to chat with someone about lowering my bill £100 per month is getting ridiculous! Tried using the chat function on the app but it's not working

  • HenseyP pet hen (@HenseyP) reported from Seaforth, England

    @ANIM3TA @virginmedia Doing it to my sister been charging her for all Bollywood showcase along with box nation , only found out about it this past month ,phoned up to say she has never known she had them ,never viewed ,, refusing to cancel them off ,won't listen or nothing ..appalling virgin

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia I am seriously considering changing to another broadband company at the end of my contract because I feel I am not getting the best service from virgin anymore

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working

  • elisanarbs Elisa Narborough (@elisanarbs) reported from Warrington, England

    @virginmedia no internet for two hours now: Wifi light green and base light is flashing green, service status in wa1 area said no known issues, please help!

  • davetarl Dave Tarleton (@davetarl) reported from Liverpool, England

    @virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.

  • turnerjaksquin Jacqueline Turner (@turnerjaksquin) reported from Runcorn, England

    What a totally diabolical service @virginmedia 41 minutes and still not got sorted 😡 Now going to cancel our tv & phone package with you. You’re a joke. And will cancel my direct debit and make YOU wait 😡😡

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia IT says there's no issues in the area, the speed test was done wirelessly. I have the hub in the same place I have always had the modems, hubs in. This issue has been ongoing ever since I received the newest hub. All wires are in tightly so it's not that. I have a new phone too

  • turnerjaksquin Jacqueline Turner (@turnerjaksquin) reported from Runcorn, England

    @virginmedia Hmmmm thought that might get your attention. Still took you 2 hours to reply though 😡 You used to be the best customer service. Not anymore. 55 minutes is not acceptable.

  • WiganpierprAnne Wiganpierpromo (@WiganpierprAnne) reported from Wrightington, England

    @virginmedia I am appalled at the customer service. Trying obtain my last bill from 3 months ago. Can’t be done!!account closed. They never sent packaging to send router back after 3 phone calls I gave up but got charged for it.

  • phanleyphotos Paul Hanley Photos (@phanleyphotos) reported from Prescot, England

    Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Mamabear5723 Paula H (@Mamabear5723) reported

    @virginmedia Thanks, I'll try this route. No adapter requested or received. Had trouble with all my services from you in the last 10 days, everything else is ok, just no landline.

  • _CALUM_ Calum (@_CALUM_) reported

    @virginmedia This is simply not good enough. Do you think my employer is happy for me to sit here not being able work until Thursday!? Pathetic customer service

  • Marc251983 Marc (@Marc251983) reported

    @virginmedia 4pm. But also to go with this @o2 are having similar issues in the area and I have no signal from them unless I go out and travel. So overall both parts of the virgin media and o2 group are not working as they should

  • WheatersDave David Wheatley (@WheatersDave) reported

    @virginmedia 02038077112. No reason given just keep saying from Virginmedia. I asked for a customer number but they wouldn’t respond. Do you have phone numbers that we can trust?

  • aitchyno1 patricia aitchison (@aitchyno1) reported

    @virginmedia I'm sorry I'm not interested in going onto a forum, and nor should I frankly, I have a non functioning service for which Virgin are still charging, so after 3 days of phone calls posting on a forum will help?

  • HT1729 HT (@HT1729) reported

    @virginmedia Sure. No problem. :)

  • tmlnsn29 pete (@tmlnsn29) reported

    @virginmedia Obviously I have already called your hopeless customer services line. I would like a number for the local pre installation team who might actually be able to assist me.

  • AnatolOrient Anatol Orient (@AnatolOrient) reported

    @virginmedia Thanks for being honest, but that's outrageous. We've been down since last Friday. You should tell Customer Services to email everyone affected with an explanation, & put the expected fix date on the recording.

  • brxwncucaracha horse fertiliser (@brxwncucaracha) reported

    Hi @virginmedia I realise that you say this was an "emergency" with "limited" time to notice. But I still think it's really unfair when lots of people are still working from home. My sister's been told she's not getting paid today as a result.

  • rachael1622 rachael Neale (@rachael1622) reported

    @virginmedia shocking customer service, over an hour on the phone only to only receive an email to say something completely different, back on the phone to be told it’s not @virginmedia fault 😡I wouldn’t be leaving if your broadband wasn’t as slow a an arthritic snail 🐌