Virgin Media Outage Report in Rainford, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rainford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 30: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Rainford, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Wallasey, St Helens, Warrington, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot |
Phone | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Wigan |
Internet | |
| Wallasey |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rainford, England
Latest outage, problems and issue reports in Rainford and nearby locations:
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly feel like the last few months have been a battle with persistent internet issues. It’s become tiring and stressful @virginmedia.
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Sheila Hibberd
(@sheilahibberd) reported
from
Rainford, England
@virginmedia please help V6 box is playing up, causes tv to keep going off from a few seconds to making tv turn off. It is not the TV as works fine on freeeview
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Having to use my phone data to tether my laptop for work as @virginmedia broadband has gone down. Ran through diags and it’s said an engineer needs to attend 🙄 Managed to get an appointment between 12-4 today which is surprising!
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!
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Kayakmoose
(@KayakmooseF) reported
from
Liverpool, England
@BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia could I please have a number to speak to someone human about my WiFi issues?
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Lyndsey Moss
(@lyndseym123) reported
from
Halewood, England
@virginmedia our connection keeps cutting in and out while watching TV - everything else coming through the HDMI is fine. Could someone please advise if there are issues in the L25 Liverpool area please #virginmedia
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MarkRP
(@markrp64) reported
from
Liverpool, England
@virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia you sent a new router because the other one didn’t work properly and this one is worse. WiFi non existent I want to leave your rubbish service and I’m not sitting on the phone for hours so sort it or I’m going to the ombudsman
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Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia In work now! Family struggling at home will have to do tonight! Are there other steps you can message me. messaging on here last week service been terrible and believe the whole area from speaking to friends and family! Virgin need to acknowledge and communicate if bigger issues.
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Kris Leonard
(@Kay_Leno) reported
from
Seaforth, England
@virginmedia is your live chat on the website not working?
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Ringing your service once more how pathetic is it
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Visit was put on hold as you later found you had a wider issue. It was resolved after a few hours so not too bad. Not sure how happy my boss was at me not being able to get online though...
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@gm
(@mymatedex) reported
from
Kirkby, England
@virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯
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Andy Gill
(@andigill) reported
from
Warrington, England
@virginmedia You keep people waiting on chat for over 4 hours, you keep people waiting on the phone for an hour, you don't reply to earlier tweets just how do i cancel my contract
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Havster
(@the_havster) reported
@_chrismcintosh Similar issues with Sky Q, eventually got someone in to run CAT5 cabling and tuned off WiFi on the Sky boxes. Problem solved until the Virgin router stopped issuing an IP address. @SkyUK and @virginmedia a total joke individually and together a complete ****-up. Shameful !!
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Andy Lorenz
(@andy_lorenz) reported
@virginmedia 0800 183 6403 04 Mar 15:57 0800 183 6403 07 Mar 13:54 0800 183 6408 08 Mar 13:53 0800 183 6408 09 Mar 13:52 0800 183 6408 16 Mar 16:46 0800 183 6408 23 Mar 18:17 0800 183 6411 24 Mar 16:36 0800 183 6411 25 Mar 15:58 That's not customer service, that's HARASSMENT. @Ofcom
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Joe Benson
(@joe21benson) reported
@virginmedia I hope so, this is now the fourth day in a row that the customer relations team have failed to get in touch.
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Iain Wright
(@IainWright74) reported
@virginmedia any ideas why our tv service won't save our app login details? If i use iplayer i need to login. Netflix? Login. Back to iplayer? Need to login again. It's getting really frustrating!
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CFC_SW6 ⭐️⭐️
(@AlfR_SW6) reported
@DonkTrading 1/10 worst fifa by far being on virgin media wifi doesn’t help either
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Keith Black
(@keithbblack) reported
@virginmedia Customer 810765301 Area Ref 18. 01752705010. You sent a letter about my landline stating you needed to set up something for the home phone or it would be cut off. You did not attend. I need this done as i am 90 years old and cannot be cut off. HELP!
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Rainbow
(@RainbowBee7) reported
@virginmedia No I haven’t but my daughter is with Virgin too and having lots of problems too. Today (Friday) has been really bad in Raunds, Northamptonshire.
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Nij
(@Nijman44) reported
Virgin broadband and TV down again. This is the second outage in a few weeks in my area. No warning no nothing. Virgin are so poor. #virginmedia #virginbroadband
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FITZER 🇺🇦
(@richiefitz31) reported
@Darransull86 Lucky your not a hurling fan😭 they need to give it virgin media and others. Rte had the chance and never captured it
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Steven Michael Macdonald
(@NowHearThis1) reported
from
South Shore, England
@virginmedia @Mikeper81999705 This is what I'm tweeting about. It's no information that the internet is down, I know my internet is down. Customers for some odd reason, might want to know why??