Virgin Media Outage Report in Rainford, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rainford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Rainford, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, Warrington, Wigan, Runcorn, Widnes, Skelmersdale, Prescot, St Helens, Birkenhead and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Wallasey |
TV | |
| Warrington |
Internet | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Warrington |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Rainford, England
Latest outage, problems and issue reports in Rainford and nearby locations:
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Kev James
(@djkevjames) reported
from
Runcorn, England
Help please @virginmedia is there a problem in the Wa74et area ?
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Update : got through after approx 20 mins , fault still in area and no expected completion date . Home schooling restarts next week and I’m hoping it will be resolved by then as causing many problems for my children online doing the work set by their schools
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@virginmedia need help , phone wait is diabolical #poorcustomerservice
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia on phone last night for nearly 3 hrs trying to resolve a speed issue 16 not 350!. Promised a phone call today which didn’t happen ( again ) . Now on hold waiting for over an hour again . Have contacted Ofcom for advice as this is surely a breach of contract
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Hi we’ve been having to reset it all the time with the pin . Husband has just told me they think it’s a cabling issue in the area
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Tom McDermott
(@tmcd1989) reported
from
Roby, England
@virginmedia I’m a new customer and have installation booked for 24/02 for my broadband. The house currently doesn’t have any TV aerial cables, will these be installed the same day?
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Tracy Abraham 💙💙
(@babybio18) reported
from
Wigan, England
Need a new internet provider @virginmedia your service has become unreliable. When I’m trying to learn online and have lost service at least 5 times today already 🤬 #nothappy
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Your Customer Service really is so bad...looks like another hour long phone-call AGAIN with probably somebody AGAIN, who doesn’t know what they’re talking about. Definitely taking our customer else where after this 😡
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thank you and I hope so too . No team didn’t advise what the issue is , just that there’s an engineer in the area trying to fix it since 26th jan . No expected date of resolve was told
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Tv services are back up and running but due to an awful month not having it working do wonder when it will go down again . WiFi still shockingly disappointing. 48 mbps is our download yet we are paying for 200 mbps ie what we upgraded to a few months back . Disappointing
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Clario73
(@ClaireW15691381) reported
from
Warrington, England
@virginmedia had no TiVo working for 1 week now. WiFi running really slow. 5th day of calling up and being passed from pillar to post, on hold for 45 mins only to be told I’ve been transferred to the wrong department, further hold for 35 minutes to have the line go dead!!!!
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Done this multiple times and yes there has been since 26th jan ! Was supposed to be fixed by 9th feb . Been on phone for 3 hrs , promised call backs and then asked yesterday to do the downloads . Your advice is going around in circles and not sorting our issues out .
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PH
(@PHEFC83) reported
from
Liverpool, England
@caffyhank @virginmedia They are shite. I left them 2 weeks ago due to the same issue. 100mb and was getting like 2mb. Although when I phoned up a few days before disconnection, they messed with my settings and I got 100mb!!
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Jen
(@jeniandersonw) reported
from
Wigan, England
Just spoke to @virginmedia attempting to rectify broadband issues - their suggestion is to “sit closer to the hub” Brilliant wish I had thought of that..!
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Hello @virginmedia it hasn’t worked 👋🏻 SOS 🆘 I need access to my email account again please that you locked to help us.
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Tues realised we’d been hacked via phishing email. Contacted Customer Service everyday for help & they have been useless. Told us they would turn our emails off for 48hrs to secure it. They’re can’t now get us back on despite 📞over an hr.😡
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Tracy Abraham 💙💙
(@babybio18) reported
from
Wigan, England
@virginmedia Thank you for your help, after using the app we need a hub 3 as we have an outdated hub.
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Is anyone going to let me know why we aren’t getting the service we pay for ? Our tv services are still not working since 26th January . WiFi keeps dropping off too . Promised follow ups from a 3 hr phone call wait the other night didn’t happen either . Unhappy customer
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Kev James
(@djkevjames) reported
from
Runcorn, England
@virginmedia is there problems in halton/Cheshire area please ?
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Yes especially as she said she would be discussing things with us like a booster etc as we are eligible with 4 children home schooling ??. Also was going to discuss a router issue . So far things look ok and children aren’t complaining WiFi has gone down today which is good 1/2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stoney
(@SStonehouse4) reported
@virginmedia @Tyson_Fury @DillianWhyte It's not working ya knobs
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Gavin Horner
(@gav279) reported
@virginmedia @Tyson_Fury @DillianWhyte Another let down from virgin media 👍
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Christian Sinclair
(@BaldPatchBooks) reported
@LutzSchueler i paid £25 for the #furywhite boxing on #virginmedia and had the privilege of staring at a BLANK screen for over an hour after the event started. Then your staff couldn't even offer me the courtesy of answering the phone or a refund. Disgraceful service.
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Jimmy Race
(@JimmyRace6) reported
@virginmedia @Tyson_Fury @DillianWhyte Wanna fix it then. Useless c**ts
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Mark Wonnacott
(@mwonnacott1983) reported
@virginmedia @Tyson_Fury @DillianWhyte What a joke this is!!!! Can’t even watch it as the channel is down!!!!
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Scott
(@Hotshotscott87) reported
@virginmedia ordered the tyson fight but its not working I just got a black screen
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Finlay
(@Finlayj80318470) reported
@virginmedia you are useless. Box office for fury vs whyte ain’t working. Sort your **** out
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Mark Nelson
(@nelson1976_) reported
@virginmedia Is there anything you can do right??? Missed numerous football games on red button & now problems ordering the boxing. Roll on end of contract. commentary but no pictures.....useless
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michael
(@michael31746164) reported
@virginmedia @Tyson_Fury @DillianWhyte I’ve just paid for this and it’s not working?
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🇬🇧The Duke QC 🐝🌸🦋
(@oxoball) reported
@virginmedia @Tyson_Fury @DillianWhyte Hi purchase the fight but the links not working now is there a technical fault??