Virgin Media

Virgin Media Outage Report in Rainhill, St. Helens, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rainhill, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rainhill, St. Helens, England 11/10/2025 01:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (36%)

    TV (36%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Rainhill, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Runcorn, Wigan, St Helens and Wallasey.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Phone
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Rainhill, England

Latest outage, problems and issue reports in Rainhill and nearby locations:

  • Pritch533 Pritch (@Pritch533) reported from Wallasey, England

    Surprise surprise our #virginmedia is down again. No internet.... like this is every month this has happened now! @virginmedia

  • rider45 Brian O'Keefe (@rider45) reported from Seaforth, England

    @Cathy_TwoHalves @virginmedia The problems include always being passed onto to yet another unempowered person eg. To get a code turn a bix back on post upgrade (should have happened anyway) took 2 days and several hours waiting to finally get to a tech, problem then fixed in a few mins.

  • globaltravel39 Global Travel (@globaltravel39) reported from Garston, England

    @virginmedia I've been trying for days to get through to change my package, its impossible as im in a queue then get cut off, but you will except my payment tho won't you 🤬🤬🤬🤬🤬🤬🤬🤬 very poor service.!

  • SharonLLeonard Sharon Leonard (@SharonLLeonard) reported from Bryn, England

    @santanderuk ✅ make calls to isolated people while @virginmedia ❌ refuse to even speak to customers with poor service #weknowyouhaveaproblemgoodbye #AIBOT

  • NicOneFile Nic Tabern (@NicOneFile) reported from Rainford, England

    @virginmedia what a poor service, working from home, connectivity awful, speed test okay, so you can’t helps me any further, Whow Whow Whow! New provider being researched - any recommendations please 😱

  • emma1995_louise emma louise crowther (@emma1995_louise) reported from Wigan, England

    @virginmedia ive just been looking online at your bundles and it says you cant order a tv and broadband without a phone but i didnt have a landline with your self as im an ex customer

  • Dan_Jacko_ Danny (@Dan_Jacko_) reported from Ellesmere Port, England

    @virginmedia absolute discusting customer service and provider 1:45 on the phone and no closer to an answear I want

  • zozzaballs Zoey (@zozzaballs) reported from Birkenhead, England

    @virginmedia @richardbranson sort your signal out! Load of bollocks!! Can’t watch a programme with it going off

  • scousenat *scousenat🌈 (@scousenat) reported from Liverpool, England

    @virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal

  • CJC_Film Chris Cunningham (@CJC_Film) reported from Birkenhead, England

    How does the phone, internet and TV all go down @virginmedia ? Logged into my account via my phone and it shows everything down and no fix until 4pm tomorrow

  • NicOneFile Nic Tabern (@NicOneFile) reported from Rainford, England

    @virginmedia I keep getting told that there are no issues, but when I run the test, this is what I get! The test results were inconclusive We'd be happy to investigate further.

  • OneGrumpyMF Dezza The Grump (@OneGrumpyMF) reported from Birkenhead, England

    The @virginmedia referral scheme is terrible been nearly 3 months now and still not received anything. Sent numerous texts with zero replies . Shocking

  • iamrossiofleigh Martin Ross (@iamrossiofleigh) reported from Hindley, England

    @virginmedia I cant get a WiFi signal unless I’m sat next to the router 🤦🏻🤦🏻🤦🏻🤦🏻🤦🏻 anything you can help with its becoming more and more annoying

  • scousenat *scousenat🌈 (@scousenat) reported from Liverpool, England

    @Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    Honestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.

  • walshy31 Paul Walsh (@walshy31) reported from Liverpool, England

    @virginmedia Sorry back in work today! Would adding boosters help?

  • Zoefw Zoe Wakelam (@Zoefw) reported from Birkenhead, England

    @virginmedia no mobile service for 36 hours #StayConnected really?? Spoke with customer services 3 hours ago and still waiting for a call back. Issues in CH63?? Needs sorting please

  • Acko_79 Acko * (@Acko_79) reported from Liverpool, England

    @M555Jay @virginmedia Always going off. Sick of it but wouldn’t know where to start. Plus think we tied to a contract. **** knows.

  • iamrossiofleigh Martin Ross (@iamrossiofleigh) reported from Hindley, England

    @virginmedia i desperately need some. WiFi boosters guys, service is none existent unless sat on the router

  • liverpool_Jon Jonathan Marshall (@liverpool_Jon) reported from Liverpool, England

    @virginmedia broadband hub has rebooted 6 times now. Is there a major outage in Liverpool

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • minzibz1988 k games (@minzibz1988) reported

    @virginmedia I agreed a new package price of 44 and got charged more. My Internet service was very bad and I got 350 Internet speed I got charged 163 for no reason I should have had 75 credit instead that went missing and I got charged over 3 times my bill.

  • _AnthonyByrne Anthony Byrne (@_AnthonyByrne) reported

    @virginmedia The issue is that last Saturday Virgin Media went down. It took a good few days for the broadband to come back on but when I tried to do the tv box. It says that it couldn't load up so I just gave up.

  • carooftheavon CC (@carooftheavon) reported

    @virginmedia Recorded message saying there's a 'complex' issue. No fix time given and never is. My point is that as this has been going on for over a month, I think it's high time your customers got a little more explanation than a vague recorded message.

  • Courtney_Star1 Courtney Draper 💝💋 (@Courtney_Star1) reported

    @virginmedia I’ve just reset the rooter, but that’s the second time this week we’ve had to do it. My partner is paying nearly £50 a month for an average service being provided.

  • chris_oneill94 Chris O'Neill (@chris_oneill94) reported

    @virginmedia I'm never off messages, calls with you. I very regularly have zero or intermittent WiFi. Surely at a certain point this is a breach of contract/service and I can walk away?

  • maureen2900 no nonsense (@maureen2900) reported

    @virginmedia The thing is, this is a reoccurring problem which is getting stupid.

  • dr_usmananjum Usman Anjum (@dr_usmananjum) reported

    @virginmedia Both parties agree on a specific contract, however for last 5 months I’m not receiving the full package despite full payment. You’re unable to resolve the problem and wasted my time on web, phone chats and technician visits. #CustomerService #virginmedia

  • Gem_Gem_Louise Gemma Louise Butler (@Gem_Gem_Louise) reported

    @virginmedia collections agent stated "irrespective of that, you have to pay" Virgin Media What sort of customer service is that?!? Im in tears, my hubbys shaking with stress and rage that a massive company like Virgin Media won't honour the information from TWO separate agents.

  • carooftheavon CC (@carooftheavon) reported

    @virginmedia It's impacted in that I have none. And your telephone helpline recorded message confirms this. It affects all your customer in the Sutton SM1 area as you can see from the numerous previous tweets has been going on for some time.

  • nicholasvane Nick Vane (@nicholasvane) reported

    @virginmedia So no exact times as to when it will go down and only a rough time when it will be back. Last month it didn’t recover until late evening after we switched the box off (one of our neighbours suggested this). Nothing in your comms said we need to do this