Virgin Media Outage Report in Rainhill, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rainhill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Rainhill, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Warrington, St Helens, Widnes, Skelmersdale, Runcorn, Prescot, Wallasey, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Wigan |
Internet | |
| Wigan |
Total Blackout | |
| Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Rainhill, England
Latest outage, problems and issue reports in Rainhill and nearby locations:
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia TV/Broadband issues again! WN2
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia It just says it looks like I can’t get on the internet and it recommends an engineer to come out. On the FOURTH OF JANUARY. During a pandemic when I’m working from home. I left @virginmedia because your service kept dropping, some things never change.
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Morning. If you’re still here for me, Broadband speed still only (max) 120mbs. Still paying for 350mbs & I’ve factory reset my hub twice. Can you help please? Thanks.
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HLM
(@HelenLMoran) reported
from
Garston, England
@virginmedia I need to cancel an engineer appointment. I can’t do it online and I don’t have a password to get through on the phone
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Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
@virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you
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Peter Rawcliffe
(@peter0raw) reported
from
Seaforth, England
@virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!
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Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia Ggod Afternoon I have been unable to contact you, having problems with the TiVo box all other equipment is working, the screen is pixelating not getters picture properly, done everything how can I get in touch using on line chat ?
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Sigh. Yet another @virginmedia broadband issue where it’s gone down. Again. Feels like this is a monthly thing now.
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Ok. Thanks for this suggestion. I have posted something on the ‘Community Forum’, but you’re my service provider. Why can’t you sort out my Broadband speed issue? I’m paying for something I’m not receiving. #baffled #gettingannoyednow
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Joe
(@JoeHolmes1994) reported
from
Leigh, England
@virginmedia I need to cancel a engineer appointment for Wednesday. I’ve already been on the phone 40 minutes and I’m not waiting any longer especially after being told ‘we’ll prioritise you’. Please cancel it otherwise it’s a pointless trip for your engineer
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia You are not listening. I understand it fluctuates. What I mean is why have I had an acceptable 300meg signal for 11 months & now it’s dropped to below half that? 4 phone calls & two technician visits can’t sort it???? I want what I had!
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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Mackie 🇪🇺🌹☘️🇸🇱
(@Shinpad11) reported
from
Wigan, England
@virginmedia yet another day blighted with intermittent connection. What on earth is happening with your broadband service? Woeful. #Wigan
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Julie Lawson
(@Juliefundraiser) reported
from
Seaforth, England
Well done @virginmedia customer service at its worse. Rang to get help to open ports to get RING bell/video working argumentative staff parting shot pay us £20 and £5 per month we’ll sort your problem. You are a joke
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I had a problem a few weeks back and couldn’t get through to you because of the queues, I expect it’s the same now. I should learn my lesson and move to another provider I think.
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia No, the picture still looks like I’m watching TV on a cheese grater. Looking at a few threads on your forum this isn’t a new issue either, customers have been experiencing this for well over a year. How’s about I stop paying for the TV part of the package until it’s sorted??
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia Nope, no outages. It’s been the same for days now. As I say, it seems a common issue with your customers and has been for well over a year
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia The technician came on Wednesday & did a wired connection test. We are only getting 180meg which is terrible considering we are paying for 300meg! My children can’t get a signal at all whereas they were fine before! Two visits and still not resolved!
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emma2511
(@emmawinstanley1) reported
from
Aspull, England
@virginmedia finding it very difficult to get through to someone to discuss technical support please help
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emma louise crowther
(@emma1995_louise) reported
from
Tyldesley, England
@virginmedia desperately in need of some help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sam
(@shynes93) reported
@virginmedia Been a virgin media customer and this is only the first time I can recall any issues happening in my area, people complaining about what seems to be an isolated incident (at least here) need to get a grip.
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Tracey Nixon - PlumEssence
(@plumessence) reported
No internet service AGAIN @virginmedia. Cant even find out why or when it will be back. As an online tutor, do I cancel this afternoons class, or not?
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Oliver Devine
(@olidevine) reported
@virginmedia All channels down in Birmingham B17
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Sue Savage
(@suesavage13) reported
@virginmedia No TV service and off and on internet in Wolverhampton WV3
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sam
(@shynes93) reported
@virginmedia Been a virgin media customer for over a year and this is only the first time I can recall any issues happening in my area, people complaining about what seems to be an isolated incident (at least here) need to get a grip.
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Eve Cain
(@EveAllis) reported
@Seons_Le @virginmedia I am entitled. I pay to be entitled to the service I’m paying for. Yes or no?
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Steve
(@shrek8777) reported
@virginmedia this really is awful service from Virgin. No updates and no way of contacting you except on here. Shocking!
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karl
(@karl43029079) reported
@virginmedia Outage around North Lincolnshire too, No TV or Internet bit of an issue when working from home.
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Peter Anderson
(@PeterAn43802432) reported
@virginmedia - Why is it that for the second time in two days I have no TV service? On Tuesday and going into Wednesday the TV and internet was off for over 14 hours. Now the TV is off again. Tried ringing 150 but it's "busy". What gives?
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Paul Stokes
(@PaulStokes_) reported
@pad171 @virginmedia I’m in Tyne and Wear same issues with TV