Virgin Media Outage Report in Rainhill, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Rainhill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Rainhill, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 1 day ago |
|
Wigan
|
Internet | 1 day ago |
|
St Helens
|
Wi-fi | 1 day ago |
|
St Helens
|
TV | 4 days ago |
|
Liverpool
|
Wi-fi | 4 days ago |
|
Liverpool
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Rainhill, England
Latest outage, problems and issue reports in Rainhill and nearby locations:
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia I can't get Amazon Prime on 3 TVs now. There's a problem I can't solve. I need an engineer. Going to phone again.
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia Yesterday 3 new boxes installed after weeks of problems. Just turned on tv..no signal. Tried another, same. Phoned & told wait times r long. Advised go on line & try to sort it. I am not a feckin tv engineer but a paying customer who is thinking of going back to Sky.
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The Mad Hatter (@R_to_the_D) reported from Hindley, England@virginmedia any news on where you’re expanding your network? I’ve been trying for years to get you to cable our estate and still nothing despite the main road being cabled up
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AME (@AMEB62) reported from St Helens, England@virginmedia complaint about customer service and nuisance calls being received with no one on the line. Told I had been emailed to follow up complaint but no emails received. Appalling customer service #poorservice
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia Yes I know! They are doing essential works but you say broadband outage and you get data on your phone. That is a breach of trading standards as apparently you don’t do that
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia I have 3 tv sets showing No SiGNAl. Absolutely fed up now. 3 new boxes Monday & problems with sets since. Now none is working. 😠😡
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🦥 I o n a 🌻 (@ylilxanoi) reported from Wigan, EnglandImagine paying £45 a month for Virgin Media and it never freaking works 🤮🤮🤮
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia are totally crap and lie. No broadband we will put it on your phone like! Call for 30 minutes beginning for help all I get is I understand
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gary eaves (@garye1969) reported from Bryn, England@mikelavelle93 @virginmedia If it is ask them to upgrade you because of how crap it is. It should be free.
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia Planned work which is fine but the advert in writing and on the tv makes it sound good that you get data on your Virgin mobile if your broadband ever goes down. Just finding the contact for trading standards
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Maureen StewartJones (@supergran22) reported from Eccleston, England@Lizzim18 @virginmedia Poor service. It's annoying isn't it?
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia Long conversation. There is definitely a problem which is not good as engineer was here Monday. Booked another visit for Friday evening. So no tv for me until Friday. Can't get Prime or Netflix. This is not satisfactory is it? I live alone, so I'm very angry.
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Steph (@SA57EPH) reported from Wigan, England@virginmedia what’s the best department to speak to about terrible internet even your virgin connect app can’t find our internet!
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia Engineer just left. Has sorted the problems with all 3 sets. Very considerate explaining everything to me.
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Maureen StewartJones (@supergran22) reported from Eccleston, EnglandProblem with @virginmedia in my area. Unable to watch @jamie_murray & @BrunoSoares82 To say I'm miffed is an understatement. 😠😠
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Darren (@DarrenMoggie66) reported from Warrington, England@virginmedia why do ask customers to pay for gadget rescue ,they’re clueless five days running now I’ve had to contact them about the same issue ,after each day them saying the problem is resolved
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Marcas Seán Pádraic Ó Donnċú (@MJPArmario) reported from St Helens, England@virginmedia worse customer service I’ve ever experienced . Write to me and give me a number to contact and here I am on hold for 15 minutes . No messaging , no digital or chat options to resolve . Need someone who knows we’re in 21st century looking at your service model .
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Hi, I've been on to the Service Status line, no issues. Used My Virgin Media app no issues raised with Broadband or TV provision. Still picture break-ups on some channels.
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Chris molyneux (@MOL_FSG) reported from Warrington, England@CISASUK yet again you have closed my case without adjudication being completed??? I am starting to think you play a part WITH Virgin media now Extremely poor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rajesh Thakrar (@RajeshThakrar) reported@virginmedia can’t get through on 150. Do you guys ever answer. I would now like to cancel my tv and broadband with you. But can’t even get through to do this! Do I just cancel my direct debit?
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Chelsea Rose (@Chelsea55469992) reportedAnyone ever thinking of moving to @virginmedia DONT! The services are absolutely terrible! I’m currently without phone, with a vulnerable adult in the house and they could not give a damn! If I refuse to pay, they soon would!
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Jude (@judecjefferies) reported@virginmedia Yes obviously as I have said it says there are no problems in my area. It’s not fit for purpose I just want to know where I stand with leaving the contract early as your not holding up your end?
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Carl Brown (@CarlBrown108) reported@virginmedia I love all the positive stuff you advertise, the harsh reality is you sell products that don’t work and customers can never get to speak to you to resolve the issues and you are the most expensive provider. Your product does not match the price.
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Abdulaahi Mohamud (@Abdulaa84346909) reported@virginmedia @LakensMummy Please I want you fix internet connection and please don’t block site anymore
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Vincenzo Rubino (@vincenzo_4408) reported@virginmedia when the wifi in Dublin be fixed? A lackadaisical customer service left me on hold for 40 mins, gave up. Here I am again
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Carolinemarriette (@Carolinemarrie3) reported@virginmedia So been on the phone this morning from 8am. Got straight through, then after 20mins he transferred me to a different department who cut me off. So now I begin my next call!! God I cannot wait to never have to call you again. The customer service is dirt poor
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Flangetastic! (@DanHewitt_) reported@virginmedia The complaint was logged just under 2 weeks ago now (C-210622454) and although you mention "up to" 31 days for a response, I do not have that time as need to sort out other options. It's not being taken seriously.
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buenayre (@vale_dadamo) reported@virginmedia I have been trying to cancel my contract with you for days and it’s been impossible to get through when I call. Is this even legal? You still charge me but give me no way of cancelling. I’m abroad and sending a letter is not an option.
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Euro Solution (@Eurosolution) reported@simonlevans @virginmedia I share your pain. My service has been dropping out since November and was without it for a whole month in January, promised a call and a refund and still nothing. They reply here but don’t actually do anything! @virginmedia such a good look :(