Virgin Media

Virgin Media Outage Report in Rainhill, St. Helens, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rainhill, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rainhill, St. Helens, England 01/15/2025 11:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rainhill, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Ellesmere Port, Warrington, St Helens, Birkenhead, Liverpool, Runcorn, Skelmersdale, Northwich, Widnes, Newton-le-Willows, Wallasey and Prescot.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigan Total Blackout
United KingdomEllesmere Port Internet
United KingdomWigan Internet
United KingdomWigan Phone
United KingdomWarrington TV
United KingdomSt Helens E-mail

Community Discussion

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Virgin Media Issues Reports Near Rainhill, England

Latest outage, problems and issue reports in Rainhill and nearby locations:

  • Lucy8720 Lucy87 (@Lucy8720) reported from Birkenhead, England

    @virginmedia Look. Same again, Joke of a company. Wish id NEVER gone with Virgin. Sorry kids, cant watch the rest of the film on family night because our internet is ****.

  • colefc1 Col (@colefc1) reported from Seaforth, England

    Advise anyone not to use virgin media there customer service is atrocious find yourselves a better internet service supplier ..

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call

  • soniaagnew1 Sonia (@soniaagnew1) reported from Liverpool, England

    Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned

  • lindabeard51 Linda (@lindabeard51) reported from Wigan, England

    @virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.

  • JonGre69 Grolshy (@JonGre69) reported from St Helens, England

    @virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing

  • Amandaajxx Amanda (@Amandaajxx) reported from Westhoughton, England

    @emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠

  • Amandaajxx Amanda (@Amandaajxx) reported from Westhoughton, England

    Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤

  • libbyjaynekeane Libby Keane (@libbyjaynekeane) reported from Liverpool, England

    @EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients

  • colefc1 Col (@colefc1) reported from Seaforth, England

    @virginmedia Sorted I’ve since been contacted over the issue I’ve got and hope it will be resolved I really think you need to sort some kind of UK call centre no offence meant to any others overseas centres thank you!!

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia Like I said I registered for updates over the weekend and never got any.

  • kaths77x Kathryn Skelly (@kaths77x) reported from Liverpool, England

    @virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡

  • kaths77x Kathryn Skelly (@kaths77x) reported from Liverpool, England

    Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnSpencerTV John Spencer (@JohnSpencerTV) reported

    So if you can get through to virginmedia on the phone the leave guy will say after a mess about sure I'll sort the leave out, then you get a letter claiming it was a complaint, which har har if you can't through to them in 28 days will be dropped as no problem...

  • Fursey79 Paul Furse (@Fursey79) reported

    @virginmedia The technician told me that it’s pointless buying a booster if your wi fi is not working properly??

  • lisawil Lisa Wilson (@lisawil) reported

    @virginmedia hi, I requested a return kit to trade in my old phone but have not yet received it and it has been over a week now. I don’t want the value to go down because I haven’t returned it in time, please help.

  • _craigo Craigo (@_craigo) reported

    @virginmedia Yes I’ve ran the tests. Sometimes says it’s fine. Sometimes says there’s an issue.

  • michqui michelle quinn (@michqui) reported

    @virginmedia Hi it’s still very up and down and very slow apparently a network fault in area and this this the fourth day plus my ongoing fault over last 3 weeks. I called today to make a complaint and I have given 30 days notice to disconnect however my service has still a fault

  • chigzdesai Chirag Desai (@chigzdesai) reported

    Absolutely pathetic and disgraceful broadband service from @virginmedia !!!! Constantly cutting out and shocking speed!!

  • Postmanlondon Richard Meadowcroft (@Postmanlondon) reported

    @virginmedia Two issues I cannot log into my hub to change the security as I am being nagged to do and I am waiting and waiting for a booster for my music room

  • pdf1978 Paul Freemantle (@pdf1978) reported

    @virginmedia been on hold again after speaking to two different people. Nearly 2 hours and still no one can help me reduce my services ffs. #shitservice

  • bluemoonjedi Zubair Sharif (@bluemoonjedi) reported

    No Black Friday deals for existing customers @virginmedia ? Just been on the phone to your CS for over an hour to be told call back when contract ends in 4 weeks. Really bad CS. @MoneyTelegraph #BlackFriday

  • TheUnknown_real The Unknown (@TheUnknown_real) reported

    @virginmedia Only if you can get me a even cheaper deal than what I'm on now, for a loyal customer of 15 years...