Virgin Media Outage Report in Rainhill, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rainhill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (36%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Rainhill, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Runcorn, Wigan, St Helens and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rainhill, England
Latest outage, problems and issue reports in Rainhill and nearby locations:
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Cambo
(@cambo691) reported
from
Birkenhead, England
@les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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lloyd #utft
(@111O1O1O11O) reported
from
Wallasey, England
No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia
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lloyd #utft
(@111O1O1O11O) reported
from
Wallasey, England
@virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Keenan
(@keezo1985) reported
@virginmedia Still not working. Getting the same error
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Jake
(@jawsofcerberus) reported
@virginmedia @VMSolutions_ @VirginMusicUK can you sort your customer service out I have been messed around twice now getting my internet installed my base plate was getting installed today and the person never turned up I am without internet. This is ridiculous
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Gareth @ Gravey's Brewery
(@TheGrewery) reported
@virginmedia my landline has gone down, is there a problem with the network (DN5)?
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Harminder
(@harminderd82) reported
@virginmedia all services down.
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Katie Robertson
(@philophyser) reported
first ever complete internet fail for an online talk @virginmedia 😭
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Elise
(@elise_john85) reported
@virginmedia To cancel my options are call or write to you which is ridiculous! It shouldn’t be so bloody difficult. Currently I’m suffering the nonsense that is your WhatsApp service which is even worse then your call centre
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sean mann
(@saunasean) reported
@virginmedia Having your customers wait hours to talk to anyone is discussing. I’ll never use your company for anything ever again.
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June Gamble
(@GambleJune) reported
@virginmedia I am still waiting for a response on WhatsApp. I received an email telling me to phone! I phoned again and waited for 40 minutes before someone answered! In theory, my issue has been sorted. However, I am still appalled that it takes more than 5 minutes to answer calls.
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Jake
(@jawsofcerberus) reported
@virginmedia I've been on the phone for the past hour you said you'd get it sorted by the 6th July now I just got a call saying it's been moved to the 13th. I can't spend all day on the phone but if Its not sorted I'm just gonna cancel my virgin internet and mobile.
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Billy Turriff
(@BillyTurriff) reported
@virginmedia We have been whats aping for 24 hours over 20 times have I told you I want to cancel but you refuse to allow me to