Virgin Media

Virgin Media Outage Report in Rainhill, St. Helens, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rainhill, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rainhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rainhill, St. Helens, England 12/14/2024 20:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rainhill, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, Wigan, Warrington, Ellesmere Port, Runcorn, Widnes, St Helens, Birkenhead and Prescot.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Total Blackout
United KingdomWallasey Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomWigan Internet
United KingdomWarrington Internet

Community Discussion

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Virgin Media Issues Reports Near Rainhill, England

Latest outage, problems and issue reports in Rainhill and nearby locations:

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Hi, Website says no known issues, however landline has been down since yesterday morning. Engineer booked for Monday, however we have an extremely sick relative who needs to be in contact, nobody on phone (from mobile) is helping with call transfers!

  • paisleymarley18 KloppLFC (@paisleymarley18) reported from Birkenhead, England

    @robcmay @virginmedia That's Public's problem in 11 years of tory Britain. Company profits absolutely soared, Public's rights completely disappeared. Know one to turn to to fight

  • k_birc Keith Birchall (@k_birc) reported from Wigan, England

    Three different calls today from people claiming to be from @virginmedia wanting to fix 'faults' on my line by installing software on my phone. I find these funny and drag the calls out but some people may be fooled.

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation

  • emma1995_louise emma louise crowther (@emma1995_louise) reported from Wigan, England

    @virginmedia will my local virgin media store be able to help me understand why i now owe money after being told i was in credit i rang but i couldn’t understand the person on the phone

  • helen_c_murphy Helen C Murphy (@helen_c_murphy) reported from Liverpool, England

    @virginmedia really not a happy camper. My package is getting too expensive & when I called to ask for it to be reviewed & reduced, the call centre agent INCREASED the price, while reducing the package. I've been a customer for 10 years for all my media services

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia Working ok thay then dissmiss what I was saying putting the phone down.....rude and ignorant..... my wifi hasnt worked since it was put in and still doesn't..... worst service I have ever experienced

  • toshlfc anthony dowling (@toshlfc) reported from Liverpool, England

    @spuddy1878 @virginmedia Try logging out in your phone and then login on your iPad might only be able to log on 1 device at a time 🥴👍🏻

  • ResidentStevil7 𝕾𝖙𝖊 (@ResidentStevil7) reported from Hindley, England

    @virginmedia keep ringing me on a daily basis! Sometimes I can’t answer and they leave a long, silent voicemail! When I do answer, they put the phone down on me! I know it’s Virgin because if I try to ring back I get a recorded msg saying they’ll try again soon!

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Landline down has been down for 2 days, spent over 3 hours trying to speak with someone to help but nobody is able to help. Have a sick relative who needs to be in constant touch but yet again Virgin doesn’t care about their customers!

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia it's been a good day today I left @virginmedia as they were the worst company I have ever had to deal with..... I hope I never hear from you again

  • KazF2010 Karen Jacqueline (@KazF2010) reported from Westhoughton, England

    @virginmedia Instead of providing all these "upgrades" to the service how about just providing a SERVICE that we pay for 🤬

  • neilrstanley Neil Stanley (@neilrstanley) reported from Warrington, England

    @virginmedia Not sure I can replicate problem now I’m successfully logged into the app.

  • bronwynevery Bronwyn Every (@bronwynevery) reported from Wigan, England

    Dont think there is a worst company to get in touch with than @Virgin 🤯 heads fell off. #virginmedia

  • KazF2010 Karen Jacqueline (@KazF2010) reported from Westhoughton, England

    @Netflixhelps No error message but it takes ages to load and then will pause..... and not play...... never know such a slow service considering I'm paying extra for this on @virginmedia

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia please can someone get in touch re new installation and BB not working, was promised a call back on Saturday & Sunday but it’s not happened. If it can’t be activated I’m happy to go to another supplier but also need to speak to you to cancel

  • kirst_louisexxo Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, England

    There’s a problem with your virgin media no shit. You’re doing updates in my area; I’m off uni sick as a dog with no internet, no tele nothing. **** sake.

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    @virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either

  • AlisonHopkin Alison Wright ♌️ (@AlisonHopkin) reported from Ellesmere Port, England

    @virginmedia sick of this number calling me 07531100101 claiming to be from BT Open reach saying my rooter is slow. Sort out the scammers calling my landline

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • g3tmeoutofhere Ria (@g3tmeoutofhere) reported

    @virginmedia my virgin WiFi is down, I can’t even put on my heating as my thermostat only works when connected to WiFi! Please sort this, this is the second time this week 😡

  • liskevych lesya liskevych (@liskevych) reported

    @virginmedia Have not spoken to VM yet. Still traumatised after yesterday’s incident. Is there an option to receive a call from VM instead of me calling?

  • tpembe1 Troy Pemberton (@tpembe1) reported

    @virginmedia internet is again down in the kt3 area. Lots of business meetings and school lessons now on hold. What is the estimated time to fix?

  • Waseem2k20 Waseem (@Waseem2k20) reported

    @virginmedia Why is no one addressing my complaint?

  • mrKonzi Konzi (@mrKonzi) reported

    @virginmedia my phone line isn't working in wa15, is there an issue?

  • UnbredFormular4 Rachel Thomas (@UnbredFormular4) reported

    @virginmedia I need to contact someone to cancel my extra tv box but just going round in circles

  • Bong135265849 VCLX1 (@Bong135265849) reported

    @virginmedia Seems virgin decided to cancel my entire 25 year old contract after I switched to sky then renegotiated after you called me saying you didn’t want me to leave. Lost my 25 year old landline number in the process and now 72 hours before I get services back. Amazing service.

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @debkhan @richardbranson @vmbusiness I am sorry we were unable to deliver the expected service, on occasion when we do get to the site it isn't possible to install the service and that is why all orders are subject to survey.

  • GenieatOW Jo Conti (@GenieatOW) reported

    @virginmedia need to log a call out for my home phone line - can’t make or receive calls . Nearly an hours wait today and then got cut off. Appreciate you’re busy but need help please Virgin 😡

  • SarahEv19340374 Sarah Evans (@SarahEv19340374) reported

    @virginmedia Please help us we have no phone or broadband. Services were cut because our buyers gave the wrong moving date. No service for 1 week now at a stressful time. No one seems able to reconnect us. I’ve spent hours on the phone. Keep getting cut off as on mobiles.