Virgin Media Outage Report in Hixon, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hixon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hixon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 02: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hixon, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Lichfield, Newcastle under Lyme, Stafford, Burntwood, Rugeley and Cannock.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Lichfield |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hixon, England
Latest outage, problems and issue reports in Hixon and nearby locations:
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.
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Dan and Bec
(@danandbec) reported
from
Stafford, England
Well, @virginmedia what a way to welcome a new customer. Two weeks in and I’m getting speeds so slow the internet is unusable. A week to wait before an engineer visit and there’s no compensation. How do we key workers work from home this week on 2mbit?
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia an hour on hold and still no further forward 😭😭😭😭😭 this is why i dont ring with problems with my service from you
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them
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Emily-jaye collins.
(@EmzeeJaye) reported
from
Stafford, England
@virginmedia considering my number isn't on the directory and I've never given it out to anyone, it's funny how I am getting so many scam and cold calls.
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#bandit4president
(@xTrustBandit) reported
from
Stoke-on-Trent, England
@virginmedia u guys ******* suck . Worst internet UK
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance
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Ash🌐
(@AshMcFarlane95) reported
from
Rugeley, England
@virginmedia you internet service is down again
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Claire Holdcroft
(@mrsclholdcroft) reported
from
Stafford, England
@virginmedia can you please tell me how to ensure that you cancel my contract? I have tried since June! I’ve moved out and you keep on sending me bills and notices of not paying! The chat is useless as no one actually helps! It then disconnects! So disappointed.
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them
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nathan
(@small1808) reported
from
Stafford, England
@virginmedia been on hold with one of your customer service agents for 45 minutes now hope she is alright
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Paul Rooney
(@Timtastic10IAR) reported
from
Rugeley, England
@virginmedia And down it goes again 😂
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Claire Holdcroft
(@mrsclholdcroft) reported
from
Stafford, England
Trying to speak to @virginmedia is so hard, trying to cancel my contract for nearly 2 months now. Does anyone ever get out?
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cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia is there an issue with the internet service in ST4 Stoke on Trent?
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StaffordBooks&Comics
(@booksandcomics) reported
from
Stafford, England
Right in the middle of hosting a virtual pub quiz with friends from around the world and our WiFi with @virginmedia cuts out. It’s been fine all the way through lock down, unsure why these past few days it has been awful...#virginmediadown
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Brian A Wilshaw
(@supercharger49) reported
from
Rugeley, England
@virginmedia Our virgin has been down for 2 days. When phoning, all we get is a message saying 'Sorry the service in your area is intermittent, our engineers are doing their best to fix it. Intermittent???? I wish! We've had no telephone, internet or TV continually for 2 days, 😡
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Emily-jaye collins.
(@EmzeeJaye) reported
from
Stafford, England
Virgin media really need to pull their finger out. Don't boast a service that you simply cannot provide. What a bloody joke. #virginmedia #failmedia
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Chris Walton
(@Ohrate_Tri) reported
from
Stoke-on-Trent, England
@virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ken Goodwin
(@KenGoodwinITV) reported
@virginmedia Yes the fault is listen but there’s never a reason given.
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tasha
(@myzones) reported
@virginmedia No fix time
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Debbie Travers
(@DebbieDht) reported
@virgin media, it has now been almost two weeks and still broadband is not fixed in our area . . . can you advise why? very poor customer management .
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tasha
(@myzones) reported
@virginmedia Tv down internet down
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Karina Chilton
(@KarinaChilton) reported
@leonagraham @virginmedia Best one was last week when workmen cut through our UFO cable (not Virgin). Lady on the tech help desk still insisted she needed to check my line speed before proceeding! The cable was in two pieces, she sounded surprised when it came back as zero! 🤔🤨
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iammisswilliams
(@iammisswilliams) reported
@virginmedia how many times will you **** up my wifi. I want to leave I’ve had enough.
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John Kingscott
(@JohnKingscott) reported
@virginmedia Countdown to fix being pushed back to 1600hrs in 3...2.... (day 3)
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Nicola Cheeseman
(@Nickynockyno) reported
@virginmedia I need to speak to a human help! Going round in circles on your website and live chat and phone …
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iammisswilliams
(@iammisswilliams) reported
How are people mean to work from home without wifi @virginmedia?! This should be a part of my get out clause cause there’s no way I’m paying £240 to leave when I’m not getting the service I’m paying for.
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Subhakant
(@subhie) reported
@virginmedia I just called customer support and the engineer is scheduled to come today later . It been going on for more than 1 months now. I am thinking of approaching ofcom. I am quite frustrated.