Virgin Media outages and service status in Hixon, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Hixon, including 0 direct reports.
- The most common problems reported in this area mention TV and Internet.
- TV (67%)
- Internet (33%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Hixon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hixon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Hixon, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Stafford, Burntwood, and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent
|
TV | 8 days ago |
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Stoke-on-Trent
|
Internet | 9 days ago |
|
Stafford
|
Internet | 10 days ago |
|
Stoke-on-Trent
|
TV | 11 days ago |
|
Stoke-on-Trent
|
TV | 14 days ago |
Community Discussion
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Virgin Media Issues Reports Near Hixon, England
Latest outage, problems and issue reports in Hixon and nearby locations:
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Ant Sheeran 🤙🏻 (@sh33ran7) reported from Stoke-on-Trent, England@virginmedia I have yes and there is no problem detected. This has been happening for 3 days now.
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Will Hook (@williamtm) reported from Stafford, England@virginmedia had packet loss for a solid four days now in the ST16 area (Stafford)…any chance of a fix? It’s impacting my ability to work from home and in the evening I’ve not been able to watch YouTube/Netflix/etc without it buffering constantly.
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Dan and Bec (@danandbec) reported from Stafford, EnglandWell, @virginmedia what a way to welcome a new customer. Two weeks in and I’m getting speeds so slow the internet is unusable. A week to wait before an engineer visit and there’s no compensation. How do we key workers work from home this week on 2mbit?
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Claire Holdcroft (@mrsclholdcroft) reported from Stafford, EnglandTrying to speak to @virginmedia is so hard, trying to cancel my contract for nearly 2 months now. Does anyone ever get out?
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Kerys🐝🇺🇦🙏🏻 (@Faeeeriee) reported from Stoke-on-Trent, EnglandThink Virgin Media just **** the bed. What’s happened?
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nathan (@small1808) reported from Stafford, England@virginmedia been on hold with one of your customer service agents for 45 minutes now hope she is alright
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!
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Daz (Oaky) Holdcroft (@dazholdcroft1) reported from Stoke-on-Trent, England@TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate
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James Hope (@gingerjames1990) reported from Stoke-on-Trent, England@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
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El 👸🏻 (@byellielouise) reported from Colwich, England@virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit
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Shaun Reeves (@shaunreeves) reported from Fradley and Streethay, England@virginmedia Lichfield area having problems. I’ve gone from 600mbps this morning to less than a meg. According to online no know issues. Connect app and your online diagnostic tool doesn’t support Hub4 so can even test that way. Done a rest of hub. Nothing. Help!
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turnerandhooch® (@Turnerandhooch) reported from Stoke-on-Trent, England@AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit
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Emily-jaye collins. (@EmzeeJaye) reported from Stafford, EnglandVirgin media really need to pull their finger out. Don't boast a service that you simply cannot provide. What a bloody joke. #virginmedia #failmedia
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Shaun Reeves (@shaunreeves) reported from Fradley and Streethay, England@virginmedia It appears to have been resolved. However it is rather alarming to hear members of our village had been told by your customer service team “the earliest fix would be 6th Jan 2021”.
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El 👸🏻 (@byellielouise) reported from Colwich, England@virginmedia can you please advise how I can speak to an actual person on your customer service number
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Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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Si Hodgkiss-Rogers (@SpykDaBarstud) reported from Rugeley, England@ryanricardo76 @virginmedia Having problems on and off with mine again. It works for three months... problems for six, etc. Can’t even steam a movie on one device atm. Call for support. Same thing every time. Always say there’s no issue. Must be our devices. Think, at £50 a month... time to change.
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Chan Ekanayake (@ChanEk81) reported from Stafford, England@TrekinTech @virginmedia I gave up with Virgin media router after so many of these. It’s is single handedly the worst WiFi router man (or woman or it) has ever invented. But it’s a pretty ok modem TBF..
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𝓖𝓮𝓶 (@itsgemrose) reported from Stafford, England@virginmedia Nope, I just keep being reassured every time that it’s been done. Can I have an email address to send a formal complaint to please? Preferably to the most senior person.
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Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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parody of a parody of a parody of nothing (@emnm69backup) reportedHey @virginmedia Why are there constant broadband issues in the fy4 area? Regular cut offs. At least half a dozen times so far this month. Contract to soon, so maybe time to switch if you can't provide a reliable service. Ps,your chat bot is also as useless as your broadband.
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Vik Chauhan (@chauhanvik) reported@virginmedia I am trying to cancel an engineer appointment but it isn’t working. Can you cancel it for me please
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Stephen Maddock (@stephenm68) reportedI dream of 10 hours! Our @virginmedia broadband has been down for around 600 hours and there is no information about why they can’t fix it….. Customer since 2007 when the company began, too.
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DJ Dilla (@DJDillaBSR) reported@virginmedia are there currently problems in the Bristol area?
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KSP (@Yespleaseroux) reported@virginmedia is utterly ****. As soon as I can ditch it I will and go back to Sky. Such rubbish service all round.
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🇬🇧 Andy🇬🇧 (@4peterborough) reported@virginmedia I love it when these people say DM us but your account is restricted everyone must be having the same problem with your update, look into it and get back to me
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‘ (@IVIVoVo) reported@virginmedia Internet down last week and now down again today what the hell is going on ?
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Sana (@LadySs) reported@virginmedia service team have been truly abysmal in dealing with the situation involving a 91-year old lady who was out of contract. She was repeatedly told to check your emails unacceptable given her age and circumstances.The lack of compassion and understanding shown is bad
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dawnieC (@CorkinDawn) reported@virginmedia @virginmedia how long before you respond please. If i need a new tv box then it needs to be ordered asap or are you going to refund me for the days i am paying for a tv service i cant use. Thanks
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Anthony Hockey (@AnthonyHoc69184) reported@virginmedia I’ve done that many times and it keeps happening, so as I said before, it’s either bc yr equipment is reconditioned or bc yr equipment outside is poor. Maybe I’ll see how sky tv is before I make a decision re my contract next August