Virgin Media Outage Report in Hixon, Staffordshire, England

Problems in the last 24 hours in Hixon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hixon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Hixon, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Stafford, Burntwood, Lichfield, Cannock, and Uttoxeter.

City	Problem Type	Report Time
Stoke-on-Trent	Internet	2 days ago
Stoke-on-Trent	Internet	3 days ago
Stoke-on-Trent	Total Blackout	8 days ago
Stoke-on-Trent	Wi-fi	12 days ago
Stafford	Total Blackout	12 days ago
Stoke-on-Trent	TV	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Hixon, England

Latest outage, problems and issue reports in Hixon and nearby locations:

• 
  Mike Hillman (@photo_bloke) reported 10 minutes ago from Stafford, England

  And now @AmazonUK have managed to join @virginmedia on the list of companies who've managed to p**s me off today with poor service They all seem to forget who pays their bills....

• 
  bazza baz (@demonbaz666) reported 13 minutes ago from Stoke-on-Trent, England

  Internet is shit will be streaming sum time tonight fking virgin media r shit

• 
  LordBeerHunter 🇪🇺 (@LordBeerHunter) reported 14 minutes ago from Stafford, England

  Here we go again @virginmedia, no WiFi randomly again! Although hardly ransom, it's a regular occurance. About time to stopped charging until you can provide a 24/7 service.

• 
  LordBeerHunter 🇪🇺 (@LordBeerHunter) reported 15 minutes ago from Stafford, England

  Really getting sick of @virginmedia's shocking service. Yet more dropouts. No doubt this will inspire them to post the usual useless scripted bs response.

• 
  Denise Powell (@PPowellfamily) reported 17 minutes ago from Barlaston, England

  @virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service

• 
  Mike Hillman (@photo_bloke) reported 18 minutes ago from Stafford, England

  @virginmedia (3/3) I trust that when I call to cancel and switch, the call will be straightforward with no fuss and will be less than 2 minutes with no drawn out attempts to get me to stay

• 
  Mark Crossley (@mkcU2war) reported 18 minutes ago from Fradley and Streethay, England

  @virginmedia been on the phone for over an hour then you’ve just cut me off. You have been taking payments from me and you cannot tell me what I’m paying for. It’s looking like theft. Disgraceful service.

• 
  Si Hodgkiss-Rogers (@SpykDaBarstud) reported 19 minutes ago from Rugeley, England

  @ryanricardo76 @virginmedia Having problems on and off with mine again. It works for three months... problems for six, etc. Can’t even steam a movie on one device atm. Call for support. Same thing every time. Always say there’s no issue. Must be our devices. Think, at £50 a month... time to change.

• 
  Mike Hillman (@photo_bloke) reported 22 minutes ago from Stafford, England

  @virginmedia If you really wanted me to stay and you valued me as a customer you would have respected my original request when i was first called and we wouldn't be here now Learn the lessons from this - do what customers ask show them some respect and stop bothering them with unwanted calls

• 
  David Knight (@Knightfight7) reported 22 minutes ago from Stoke-on-Trent, England

  @virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service

• 
  Glenn Arnold (@MrBlitzed) reported 25 minutes ago from Rugeley, England

  @virginmedia So now I can't get into my account YET AGAIN to pay my bill. I changed my password but now I'm told I only have a secondary account and can't access billing. I went through all this crap last year and had a nightmare with your woeful call centre. Had enough now.

• 
  harrietparkdavies (@harrietmayx) reported 27 minutes ago from Lichfield, England

  @virginmedia reset my virgin router and now won’t turn back on.. help please

• 
  Serenium (@serenium) reported 32 minutes ago from Stafford, England

  @williamtm @virginmedia 1&1, bt, EE, sky, zen and talk talk all support v6 afaik. The ONLY major (by number of subscribers) ISP that doesn’t is virgin. The smallest of the big 4 is talk talk and numbers 5-10 of the top 10 added together are still half the size of talk talk.

• 
  David Knight (@Knightfight7) reported 36 minutes ago from Stoke-on-Trent, England

  @virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace

• 
  Chan Ekanayake (@ChanEk81) reported 38 minutes ago from Stafford, England

  @TrekinTech @virginmedia I gave up with Virgin media router after so many of these. It’s is single handedly the worst WiFi router man (or woman or it) has ever invented. But it’s a pretty ok modem TBF..

• 
  Santa Sime 🎅🏻🎄 (@FowldsSimon) reported 38 minutes ago from Stoke-on-Trent, England

  @virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.

• 
  Mike Hillman (@photo_bloke) reported 39 minutes ago from Stafford, England

  @virginmedia (3/3) I'm the customer, and I would like to think you would accommodate my wishes and show me some respect as one of the people who ultimately pay for your profits. I will not, however, be a customer for much longer

• 
  Emily-jaye collins. (@EmzeeJaye) reported 39 minutes ago from Stafford, England

  @virginmedia all of yesterday and still today I have no internet. It's been switched off, reset etc. Last month I went nearly a week without service. This needs resolving or I'm leaving.

• 
  Mark Crossley (@mkcU2war) reported 41 minutes ago from Fradley and Streethay, England

  @virginmedia you have been taking money out of my account, and after an hour + on the phone you are unable to tell me why. It’s looking like theft. Disgraceful service.

• 
  Serenium (@serenium) reported 49 minutes ago from Stafford, England

  @williamtm @virginmedia So virgin media don’t support it then. that is not “nothing supports it” Yell at virgin. BT is fine, although they do need to differentiate their treatment of ipv4 vs ipv6 icmp in their default firewall rules

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  helen carvell (@CarvellHelen) reported 2 minutes ago

  @MartinSLewis virginmedia 🤯😡. Price hikes letter. Told to call but only voicemail saying try again later! Seems a lot of other people have same issue getting hold of them. Maybe its a scam so you can cancel and jump ship to a cheaper deal 😩.

• 
  Complete Control PR (@pollybirkbeck) reported 3 minutes ago

  Boring question, but anyone here who has hopeless @virginmedia been experiencing an "outage" for about 2 weeks? Every time I call them they say it's going to be fixed but no. We are unable to access any apps (On Demand, catch-up eg: Iplayer, Netflix etc). It's a ******* joke

• 
  Alan Smith (@CllrAl) reported 3 minutes ago

  @virginmedia got an email yesterday19 days after complaining, telling me the problem, not the one I had complained about, was resolved by "education" and If I wasn't happy I should phone the CS team on the number I had raised the complaint about in the first place. Incompetent.

• 
  helen carvell (@CarvellHelen) reported 5 minutes ago

  @virginmedia I am trying to call today to cancel or change package before 1/3 as price hike much higher than can get as a new customer. but just recorded message saying call back later. Any-other way to get through??

• 
  Martyn Batten (@1252spike) reported 10 minutes ago

  @virginmedia So you increase prices, but reduce CS capability? What if you don't have data to view the link because the internet is down. How do you check status then? Silly response all round. Price increase during lockdown, yet daughter can't join zoom lesson.

• 
  Siddhant Kumar (@SiddhantK12) reported 12 minutes ago

  @virginmedia @lemoylemoy don't lie in public forum. Above number doesn't work and no one contacts you back..

• 
  Paris (@parislock) reported 14 minutes ago

  @virginmedia Yes it there never seems to be an issue when I check here. It’s just terrible service

• 
  Pinkhaus (@Pinkhaus1) reported 17 minutes ago

  @virginmedia I also tried using this service yesterday and it took three hours for anyone to respond

• 
  Carla (@tiny_tear) reported 18 minutes ago

  @virginmedia DOWN AGAIN, the past week your service in the NW3 area has been impossible - we can't run homeschooling and two people working on a phone hotspot. what do you suggest? how about fixing the service?

• 
  Tony Salerno 🇬🇧 (@TonyIsLivingFat) reported 18 minutes ago

  @virginmedia Hi - I can't access my My Virgin Media account because I no longer have access to the email account registered to it so I can't reset my forgotten password. I need to report a broken set-up box and the helpline is permanently engaged. What are my options?