Virgin Media Outage Report in Hixon, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hixon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hixon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hixon, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Stafford, Burntwood, Lichfield and Norton Canes.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
||
| Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Hixon, England
Latest outage, problems and issue reports in Hixon and nearby locations:
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
@virginmedia my internet is down, again 🙃 I'm in ST4
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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Ian Morris
(@ianmorris04) reported
from
Checkley, England
@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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beckiemurphy
(@beckieslittleb1) reported
from
Rugeley, England
@virginmedia Yes it doesn’t help
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia can you please advise how I can speak to an actual person on your customer service number
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I have also tried the text service, and have been waiting an hour and a half for someone to answer. I have tried the options it gives in the meantime which redirect to the website which still doesn’t answer my query
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia No they didn’t. Seeing as I can’t get the issue sorted with yourselves I will be contacting my bank and instructing them not to take any payments from you via direct debit
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@FowlerLegend @virginmedia I’m just going round in circles. Hours of stress with it tonight. If I ever manage to get it cancelled I’ll never going near the company again
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Mark Kelly
(@upthevale) reported
from
Stafford, England
@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia I’d like to cancel my broadband installation
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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G
(@ChairborneG) reported
@virginmedia By keep hanging up when I ask to make a SAR under GDPR!? If everyone who was treated like crap by your customer support raised a complaint with the Communication and Internet Services Adjudication Scheme (CISAS) backed with evidence from a SAR, you would soon change!!
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Kate Shaw
(@kateshaw112) reported
@virginmedia Hello, I just moved into a rental flat and I cant get the reuter to work. Please can you let me know how to contact someone from your team for help? Thank you!
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the pompey pope
(@thePompeyPope) reported
@ben_dubs @virginmedia I'm currently 2 hours and 10 minutes into an online chat still waiting for an actual agent to connect. I would like to discuss leaving after yet another above inflation price rise. Spend some of the increase on customer service please?
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G
(@ChairborneG) reported
@virginmedia Disgusting treatment from virginmedia! I have been hung up on multiple times - I want to raise a Subject Access Request under GDPR. VM are deliberately making this difficult Is complaint 49920114 even a real ticket number!
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Kayeesha
(@livelikekk) reported
@virginmedia I can’t get through to your number and I am giving my 30 days from today 25/01/2021 notice to cancel my contract as I am moving home and no longer require your services.
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julia crimp
(@juliac43) reported
@virginmedia They’re not interested, spoken to 4 different people. At the end of the conversation yesterday I said I would take my business elsewhere and was told ok then and they hung up, the service is disgusting
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Sean
(@scgmccallum) reported
@virginmedia Your pricing framework is nothing more than a subtlety insidious entrapment scheme, and your customer service is appalling.
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Michelle D'israeli
(@MDisraeli) reported
@virginmedia Wrote that tweet whilst on hold, still waiting for the call to be picked up. After, that is, your crazy system insisted I call twice, as there's obvious way to skip the automated tests when you have an existing issue
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Harman Randhawa Music
(@MusicHarman) reported
@virginmedia This number just tells you that they don't support voice calls and then cuts the phone. I cant believe how bad service can get especially when someone's actually looking to give you more business, or was looking to anyway. Horrible
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The Country Mile 🏜️ Dave Watkins 🔴⚫
(@CountryMileUK) reported
@virginmedia There was issues apparently but now been in touch to try and cancel. Sorry.