Virgin Media

Virgin Media Outage Report in Hixon, Staffordshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hixon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hixon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hixon, Staffordshire, England 05/07/2025 09:00

May 07: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hixon, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Stafford, Burntwood, Lichfield, Norton Canes and Newcastle under Lyme.

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City Problem Type Report Time
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent TV
United KingdomStafford Internet
United KingdomStoke-on-Trent TV
United KingdomStafford Wi-fi
United KingdomBurntwood E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hixon, England

Latest outage, problems and issue reports in Hixon and nearby locations:

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding

  • ianmorris04 Ian Morris (@ianmorris04) reported from Checkley, England

    @JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice

  • Faeeeriee Kerys🐝🇺🇦🙏🏻 (@Faeeeriee) reported from Stoke-on-Trent, England

    Think Virgin Media just **** the bed. What’s happened?

  • timothyray Tim Ray (@timothyray) reported from Tean, England

    @Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.

  • gamepopper Gamepopper (@gamepopper) reported from Lichfield, England

    I forgot that Virgin Media were future proofing their network in my area. Watching Wolfwalkers to pass the time...

  • LesleyA14768590 Lesley Arnold (@LesleyA14768590) reported from Stoke-on-Trent, England

    Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all

  • andy_dickerson Andrew Dickerson (@andy_dickerson) reported from Stoke-on-Trent, England

    @virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!

  • beckieslittleb1 beckiemurphy (@beckieslittleb1) reported from Rugeley, England

    @virginmedia Yes it doesn’t help

  • ChrisLaws1 Chris Laws (@ChrisLaws1) reported from Cheadle, England

    @virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments

  • S_Whitchurch Sharon Whitchurch 🇺🇦 (@S_Whitchurch) reported from Burntwood, England

    First World problems. Internet dropping. Or should I say, @virginmedia broadband. Its awful, drops completely three / four times a week. Sometimes several times a day for a few seconds. Can't wait until I can give notice!

  • beth_emma_ Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    @virginmedia my internet is down, again 🙃 I'm in ST4

  • MattHugheslives Matthew Hughes (@MattHugheslives) reported from Stoke-on-Trent, England

    So @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.

  • Rich_carless Richy (@Rich_carless) reported from Stoke-on-Trent, England

    Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain

  • andy_dickerson Andrew Dickerson (@andy_dickerson) reported from Stoke-on-Trent, England

    Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SETimberDamp South East Timber & Damp (@SETimberDamp) reported from Maidstone, England

    Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia

  • TMcGRed TMcGRed (@TMcGRed) reported

    @virginmedia I've had this router like this since installation (over 2yrs) and have never had this issue before. Also I ran the diagnostic tool on the router. Telephone service & WiFi connections both had red exclamation marks next to them.

  • auudio audio (@auudio) reported

    Finally got some time off work and my internet's down 👍 @virginmedia

  • davidwbrown60 David Brown (@davidwbrown60) reported

    @virginmedia having problems with internet. Getting buffering and loss of signal. Phoned 150 on virgin phone, but unable to get through to anyone for support. All things I try keep getting message to look at virgin media website for help. Have tried this.

  • SandyHoskins Sandy Hoskins (@SandyHoskins) reported

    Complaints virgin media @virginmedia how shocking is your service? Moved into our new home on 18th November and looking forward to our promised “lightening fast broadband” well... a month later and we still have NO service at all and continue to be billed!! Get your act together!

  • sps81 Stephen Smith (@sps81) reported

    @virginmedia Perhaps you'd be good enough to tell me what's happened with the following complaint references: C-031120602 COM104330554

  • DoubtingVictor Victor Mildew (@DoubtingVictor) reported

    @virginmedia I’d love to be provided with the internet service you charge me for each month and for you to answer your phones rather than just cut me off after making me hold for hours on end listening to those terrible songs. Get off Twitter and answer your bloomin phones 📞!!

  • davidwbrown60 David Brown (@davidwbrown60) reported

    @virginmedia tried things as suggested on web site but problem still persists. How to we get to speak to someone, or do I cancel our contract and go to BT, which I am looking at. A very unhappy virgin media customer😖😖😖

  • inspectortooth kenneth combes (@inspectortooth) reported

    @virginmedia No sound. Have rebooted the box approximately 8 times on the last 3 days. Has fixed the issue until today when 3 reboots have done nothing. I need a new box. Very simple fix. Indian call centre have put me on hold to speak to a senior team but no response after nearly 40 minutes.

  • JackieC54218147 Jackie Clark (@JackieC54218147) reported

    @Nottinghasm @virginmedia Not me personally but I know a lot of people in my area (ng11) are having lots of issues with virgin