Virgin Media Outage Report in Mow Cop, Staffordshire, England

Problems in the last 24 hours in Mow Cop, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mow Cop, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Mow Cop, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Macclesfield, and Leek.

City	Problem Type	Report Time
Stoke-on-Trent	Internet	4 days ago
Stoke-on-Trent	Internet	4 days ago
Stoke-on-Trent	Total Blackout	9 days ago
Stoke-on-Trent	Wi-fi	14 days ago
Macclesfield	TV	14 days ago
Stoke-on-Trent	TV	15 days ago

Community Discussion

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Virgin Media Issues Reports Near Mow Cop, England

Latest outage, problems and issue reports in Mow Cop and nearby locations:

• 
  Les Chaplin (@LesChaplin) reported 9 minutes ago from Stoke-on-Trent, England

  @McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!

• 
  Les Chaplin (@LesChaplin) reported 12 minutes ago from Stoke-on-Trent, England

  @virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that

• 
  Les Chaplin (@LesChaplin) reported 20 minutes ago from Stoke-on-Trent, England

  @virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August

• 
  Tiny Tog (@Tiny_Tog) reported 23 minutes ago from Stoke-on-Trent, England

  @virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia

• 
  Andy Picken (@andyvic7) reported 24 minutes ago from Stoke-on-Trent, England

  @virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service

• 
  Matt (@shent) reported 24 minutes ago from Stoke-on-Trent, England

  @virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔

• 
  Neil evans EVO (@neilevo18781967) reported 25 minutes ago from Stoke-on-Trent, England

  @virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really

• 
  Matt (@shent) reported 30 minutes ago from Stoke-on-Trent, England

  @virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...

• 
  David Knight (@Knightfight7) reported 33 minutes ago from Stoke-on-Trent, England

  @virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service

• 
  Julie Podet (@JuPo71) reported 34 minutes ago from Crewe, England

  @virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!

• 
  Stan Hall (@StanHall20) reported 38 minutes ago from Macclesfield, England

  @allisonpaul_ @virginmedia It is bad I understand they are only trying, but #dontlie #telltruth

• 
  Julie Podet (@JuPo71) reported 40 minutes ago from Biddulph, England

  @virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!

• 
  Tiny Tog (@Tiny_Tog) reported 40 minutes ago from Stoke-on-Trent, England

  Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

• 
  Alee (@AleeOwnzz) reported 42 minutes ago from Stoke-on-Trent, England

  @toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus

• 
  Iwan Evans (@iwanevans) reported 44 minutes ago from Congleton, England

  @virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit

• 
  Anthony Hibbs (@HibbsA) reported 47 minutes ago from Newcastle-under-Lyme District, England

  @Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁

• 
  𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported 48 minutes ago from Mow Cop, England

  Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

• 
  Tiny Tog (@Tiny_Tog) reported 50 minutes ago from Stoke-on-Trent, England

  Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider

• 
  Andy Picken (@andyvic7) reported 53 minutes ago from Stoke-on-Trent, England

  @virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!

• 
  James O'Hara (@jamesjohara) reported 56 minutes ago from Newcastle-under-Lyme District, England

  Er....@virginmedia it's not working!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jamie (@ImCynade) reported 4 minutes ago

  @virginmedia Even your website won’t load so it must be pretty bad. This is the third day now, I pay an arm and a leg for this can I at least have an update of if you know what it is and when it’ll be fixed?

• 
  Paul Devine (@Paul_Devine13) reported 7 minutes ago

  Hello @virginmedia for the 3rd time in a row, your resolution team has failed to call me back. I’d urge anyone thinking about going with Virgin to reconsider. Worst customer service ever by a country mile you cannot get to any layer of management to escalate your complaint.

• 
  Andy Osira 💙 (@AndyOsira) reported 9 minutes ago

  @virginmedia Even your service status checker appears to be down, are you having trouble in the west London area? TW9

• 
  Louise Sullivan (@Louise1Sullivan) reported 10 minutes ago

  @virginmedia Both I have 2x virgin media tv boxes one is hardwired and still can't watch catch up or on demand without constant buffering and that's on a good day. I'm not prepared to keep paying over £100 a month until my contract ends in may for this woeful service.

• 
  Nie mój cyrk, nie moje małpy (@fxx63) reported 11 minutes ago

  @virginmedia I have rebooted the Hub 3 twice. The service has been getting worse as the day has progressed. Now down to 0.9Mbps download, 1.6Mbps upload

• 
  Nie mój cyrk, nie moje małpy (@fxx63) reported 14 minutes ago

  @virginmedia It’s telling me that there are no broadband service issues but this is clearly wrong

• 
  Nie mój cyrk, nie moje małpy (@fxx63) reported 17 minutes ago

  @virginmedia Also I’m supposed to have been upgraded to the 500Mbps service - doesn’t that make me a “priority customer”? Beginning to wonder what I’m paying for

• 
  Charlene (@BurgessCharlene) reported 21 minutes ago

  @virginmedia Sorry is not good enough any more and I understand what estimated times are. I’ve already got a complaint going and this is adding to it. I don’t think virgin quite understands how frustrating this is when it’s happening too often, infect since the merge with O2

• 
  Hanif (@Hanif_A3) reported 24 minutes ago

  @virginmedia How about a bad joke and an entire pie, and you waive the fee...

• 
  Thembi Mhlanga (@hockey_demon) reported 24 minutes ago

  Just tried to join @virginmedia and wanted to talk through options with a human-being...I challenge anyone to find their number easily on their 'Contact Us' page, not possible. As such, I think I'll stick with @skytv - it's clear @virginmedia's customer service is non-existent