Virgin Media Outage Report in Mow Cop, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mow Cop, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mow Cop and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Mow Cop, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Newcastle under Lyme, Macclesfield and Crewe.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Newcastle under Lyme |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Phone | |
| Stoke-on-Trent |
TV | |
| Macclesfield |
TV |
Community Discussion
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Virgin Media Issues Reports Near Mow Cop, England
Latest outage, problems and issue reports in Mow Cop and nearby locations:
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider
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NM
(@duckmall) reported
from
Macclesfield, England
@virginmedia just been trying to get package adjusted and price reviewed as don’t need your TV anymore, just broadband and phone - have wasted 45 mins on the phone so far, told to call back in a week when discounts will be loaded on system - who do I speak to, v poor !
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔
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Iwan Evans
(@iwanevans) reported
from
Congleton, England
@virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
Er....@virginmedia it's not working!
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that
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𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
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Adam Bocca
(@adam_bocca) reported
from
Stoke-on-Trent, England
@virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!
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Neil evans EVO
(@neilevo18781967) reported
from
Stoke-on-Trent, England
@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
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Stan Hall
(@StanHall20) reported
from
Macclesfield, England
@allisonpaul_ @virginmedia It is bad I understand they are only trying, but #dontlie #telltruth
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Alee
(@AleeOwnzz) reported
from
Stoke-on-Trent, England
@toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus
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Matt
(@shent) reported
from
Stoke-on-Trent, England
@virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider
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Les Chaplin
(@LesChaplin) reported
from
Stoke-on-Trent, England
@virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August
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Anthony Hibbs
(@HibbsA) reported
from
Newcastle-under-Lyme District, England
@Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁
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Tiny Tog
(@Tiny_Tog) reported
from
Stoke-on-Trent, England
@virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝒦𝒾𝓇𝓈𝓉𝓎 🖤
(@Kirsty__Worsty) reported
@virginmedia our 18 month contract was up and went from £26 to £35 a month.. ever since this, our service has been rubbish. So we are now paying more than we were before and new customers.. for a worse service? How does this work.
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Sir Ellen 💙🐝🇺🇦
(@ellen_mac3) reported
@virginmedia Thanks that worked. Spoke to someone about it yesterday and the fix isn’t due to be completed until 5/9. I need the internet for work, is there anything I can do to speed this up? I’m having to use mobile data while paying for something that doesn’t work.
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Tannice
(@Tannice_) reported
Hey @virginmedia I really need to speak to a human being to explain my issue with my wifi dropping out all the time but this is not possible. I have called your phone lines, done all the troubleshooting and am now at a loss and struggling because I am working from home.
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PK
(@pkfruk) reported
@virginmedia Yes, spoke to customer services… complained but they closed the complaint without any resolution
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Michael Wood
(@MDWood42) reported
@KarrieH_R @virginmedia Cancel the direct debit (or get your bank to). That'll force them to talk to you
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Simon Austin
(@sport_simon) reported
@virginmedia hi. I want to cancel my broadband contract but have been unable to get through on the phone line/ you don't have an email/ don't allow this over live chat. You gave an address for me to write to, which I did, and it has been returned to sender.
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martydrury
(@martydrury) reported
@virginmedia are you doing work in Cardiff area? My broadband down since midnight. Your website says work is happening in my area but I wasn’t told and the link on your website goes to an error page.
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Karrie H-R 🏳️🌈
(@KarrieH_R) reported
@virginmedia one of the worst companies I’ve ever dealt with. 1. Messed up my set up date. 2. Assured me my current house connections were ok and I didn’t need an engineer - they’re not. 3. Almost impossible to speak to customer service, repeatedly passed to another person… 1/2
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Liam Daly
(@liamdaly) reported
@virginmedia i tried to text to change my direct debit and never got a response. I was told I could change it online if I made a payment, this was a lie and I couldn’t. Now I’ve been charged twice this month. It is RIDICULOUS you can’t change DD date online in 2022.
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Ari Mills
(@Nightcore_1071) reported
@The_starks @virginmedia Having the same issues