Virgin Media Outage Report in Mow Cop, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mow Cop, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mow Cop and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 17: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Mow Cop, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Macclesfield.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Mow Cop, England
Latest outage, problems and issue reports in Mow Cop and nearby locations:
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tim mears
(@timmears) reported
from
Macclesfield, England
@SophieMassey11 @virginmedia Mine down aswell Soph! On the bright side you only have to deal with jill!! The kids are going mental!!! Haha
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turnerandhooch®
(@Turnerandhooch) reported
from
Stoke-on-Trent, England
@AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit
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Connor / MN
(@CJMontford) reported
from
Newcastle-under-Lyme District, England
Virgin Media is DOG AWFUL
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Moorland
(@moorland2) reported
from
Endon, England
We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service
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#bandit4president
(@xTrustBandit) reported
from
Stoke-on-Trent, England
@virginmedia u guys ******* suck . Worst internet UK
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Kieran Stockton
(@KieranStockton) reported
from
Macclesfield, England
@virginmedia Upgraded my TV package yesterday. New Channels still not working.
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Sophie Massey
(@SophieMassey11) reported
from
Macclesfield, England
@_Captain_Insano @virginmedia I’ve had issues with them for over 8 weeks. It’s with the cisa now.. shocking service!
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
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Allan Webb
(@allanwebb69) reported
from
Stoke-on-Trent, England
@virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance
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chas plummer
(@chasplummer1) reported
from
Newcastle-under-Lyme District, England
@virginmedia 2 days intermittent internet service. Website not available to register complaints
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cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia is there an issue with the internet service in ST4 Stoke on Trent?
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Chris Walton
(@Ohrate_Tri) reported
from
Stoke-on-Trent, England
@virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.
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Moorland
(@moorland2) reported
from
Endon, England
@virginmedia trying to contact you and all I keep getting is a stupid repetitive bot
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Angela Mac
(@AngelaMac01) reported
@virginmedia The engineer said he would come back but he never did
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SimmyUK
(@SimmyUK) reported
@virginmedia On Monday I spent over an hour with one of your people arranging for an equipment upgrade, only to find out today, speaking to a different person, that my time was completely wasted. Today, after 40 min, the call was cut! Please can someone help???
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MegzMarine
(@MegzMarine) reported
@virginmedia I have tried to speak to the teams under customer service on the phone. How will I know this won't be a loop situation like the last multiple attempts?
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Neal Endean
(@nealendean) reported
@virginmedia 48 hours of continuous service interruption to SW18 3 area code. Over 100 homes on our street affected, not to mention the 10-15 other outages last 6 months. We need a VP to make contact. @Ofcom @WeAreOpenreach is digging this week fibre expect every one to cancel!!
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Nick Armes
(@ArmesNick) reported
@virginmedia What has happened to virgin mobile today, I have a monthly tariff contract. Signal is very intermittent. No calls, texts occasionally coming through in batches. Anything to do with shutting down 127,000 payg customers.
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Nath🗣
(@Nathwba00) reported
.@virginmedia I’ve recently had a new sim and my signal is woeful wherever I am, I can’t send texts/receive texts aswell as I can’t call or receive calls. Any help please ?
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Kieran 🙃 🏳️🌈
(@KiErAnStAmMeRs) reported
@virginmedia Please can you send me an email address to cancel my contract as i’ve tried calling for 5 days, several calls each day and no answer, wanted to discuss a renewal but i’ll just cancel now seeing as i can’t speak to anyone. Shocking service.
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Karen Sullivan
(@OrendaBooks) reported
@virginmedia Do you have issues in SE21? Wifi has been AWFUL all week and keeps cutting out for hours!
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viren
(@Jambobwana) reported
@virginmedia service is so piss poor that I cannot even get through to cancel my contact. Trying to talking to VM is so excruciating
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Chloé Rotureau
(@Chloe_ljR) reported
@virginmedia where do i make a complaint?