Virgin Media Outage Report in Bromsgrove, Worcestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bromsgrove, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bromsgrove and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Bromsgrove, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Kidderminster, Dudley, Redditch, Brierley Hill, Stourbridge and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
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| Oldbury |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
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| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Bromsgrove, England
Latest outage, problems and issue reports in Bromsgrove and nearby locations:
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
Made a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia one good thing is I can demonstate in my customer training sessions how not to treat customers, thank you for the material Virgin Braodband
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jen
(@jenkin99) reported
from
Birmingham, England
@virginmedia Ive called you customer service department to be hung up on temwicw, i have sent an email to yourselfs and via resolver had no response. I have a health and safety issue i want resolving
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AVRIL WATKINS
(@DANCINWANDERER) reported
from
Dudley, England
@virginmedia Yes we do - as soon as we turnoff the telly we lose signal and we have no Internet upstairs at all - very unhappy resorted to watching telly on the iPad
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
Thanks @virginmedia for renewing my contract for 12 months and then downgrading me and I loose all my HD channels! Your service is poor and unacceptable #virginmedia
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia Tried the chat everyday for the past 5 days and it is not working. Due to recent changes with someone at household moving out I do not need the landline anymore,and wanted to discuss my options as I do not want to pay monthly for a service I am not using
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Mitesh Parmar
(@Mitz__P) reported
from
Solihull, England
@virginmedia why can't I take advantage of the Full House Sports Bundle... So what if I'm a existing customer, you've got me by the ***** anyway with the broadband. May as well just cancel and go elsewhere
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Ben
(@GullyPlays) reported
from
Birmingham, England
I’m sick of my internet going down for half a day every week. Should get something for the inconvenience. @virginmedia
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Kerri
(@WestonKerri) reported
from
Birmingham, England
@virginmedia absolute joke !! worst customer service provided ! #whybother
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@MingSwift The TV service is great but if we can’t rely on our WiFi in a connected home, it’s not worth it. Have made a complaint. If they don’t offer an upgraded hub (which they’ve not before) and compensation/reduced bill (gone up by £14 since Sept), we’ll be gone. @virginmedia
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MJ
(@MJ_Lorimer) reported
from
Birmingham, England
I also can’t get anyone to help resolve this as “your closed” apparently @virginmedia
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia Just had a look at what you've sent, you lot are a real joke, you screw up and then push customer to do all the work and hope they give up, I surggest you find another job far as possible form customers,
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@CapnKink @virginmedia They don’t even respond when you complain. I haven’t got the patience to keep phoning to get a temporary fix. Just gotta decide which service to switch to and they’re gone.
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Daniel Sturley
(@ikonic_exposure) reported
from
Birmingham, England
@virginmedia What would really help is a separate sales number to call and to speak with an agent straight away with no ‘system’ to navigate and who understands my disability and can help me to sign up if I want to :~}
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@squelchuk @MingSwift @virginmedia We have a good box. That took long enough to get upgraded. I would try a superhub3… but I want a signal that gets around the house too, as well as reliability!
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Jillybrum
(@JillyBrum) reported
from
Birmingham, England
@virginmedia Phone and TV down in B24 area, wondering if the power cut immediately before was due to work you’re doing.
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
And once again we are unable to use our @virginmedia wifi. When I called customer services today they took nearly 10min to answer, asked the same basic questions repeatedly and then cut me off without even starting to resolve anything! Bloody useless. Issues since May 2018.
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Mike Hamer
(@Plumberguyuk) reported
from
Birmingham, England
@virginmedia I don't think much will happen given virgin's track record but on the plus side you've given lots of material for my delegates on next Saturdays Customer Service module.
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Chris Roberts
(@djchrisr) reported
from
Worcestershire, England
@virginmedia I'm messaging for my mum - their V3 hub 2g radio is not working at all, stopped working last week. Enabling 5g has got it working on their newer devices but service is still very slow. Have tried hard reset, everything, but nothing is getting that 2g signal on
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Desensitized 🍥
(@unknowninvest) reported
@virginmedia @GD28028480 your internet is the worst I've seen. constantly disconnecting from my PC and only giving 25Mbs when the package is meant to be 300Mbs+! and yes the router is near the PC, with WIFI or Ethernet it still gives me about 25-30Mbs where as few weeks ago it was giving 100-120Mbs.
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Matt Hammel
(@matt_hammel) reported
@virginmedia In November I booked an upgrade requiring a visit from an engineer. Noone bothered to show up or let me know. I’ve complained 3 times about this. I’ve finally had a response. An apology for service outage. Did you even bother reading my complaint? WHERE’S MY UPGRADE?
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Sam
(@Good_Godders) reported
@lee_bling1878 @Reddevil19721 @virginmedia WOW that is terrible, have you tried Plusnet, i believe they are good in some areas
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Wayne bolton
(@Waynebo63359316) reported
@virginmedia Yes I've made a complaint and everything and they keep making out lunr they've tried to contact me yet ive had no missed calls no voicemails just an email saying they've tried well clearly they've haven't
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Adam Johnsen
(@aj2o12) reported
@virginmedia My installation has now been cancelled for the 4TH TIME!!!! This is beyond a joke!!! I’ve had no internet for a month!! You haven’t even provided me a temporary solution which I’ve asked for on several occasions! Should have been set up 24th Dec! Now you’re saying 6th March!! 😡
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Frann Young
(@Frannybeth) reported
@virginmedia No, because every time we ask for one, we get told there is no issue and basically, you can’t be bothered. Hence, moving back to Sky, with nothing but a poor review for Virgin Media!
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Peter mcgoldrick
(@PetermcRed) reported
@BasicRich_ @virginmedia I cancelled Broadband in September. It never worked properly and appalling customer service. I've been using BT ever since. I've spent 15 hours on phone to virgin plus numerous online complaints. They have never phoned me, always claiming they have. Latest letter, ***************
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Amit Panesar
(@amitpanesar) reported
@virginmedia having an issue with my TV service. When I try and call I can't speak to anyone. I have followed all of the steps given and still no luck. How do I actually speak to a human being?
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Philippa McKinlay
(@pmckinlay) reported
@virginmedia help, I can't find any way of contacting you, your website is sending me round in circles and I need help logging into my account!
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❤️ Red Devil Bling ❤️
(@lee_bling1878) reported
@Good_Godders @Reddevil19721 @virginmedia I'm gonna have to do some sort of searching cos I can't deal with this. I've got kids who have uni and a level zoom calls that they can't connect to cos of this ****!