Virgin Media Outage Report in Cannock Chase, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cannock Chase, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cannock Chase and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cannock Chase, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Wolverhampton, Walsall, Rugeley, Lichfield, Stafford and Sutton Coldfield.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
TV | |
| Wolverhampton |
Internet | |
| Wolverhampton |
Internet | |
| Walsall |
Internet | |
| Wolverhampton |
Internet | |
| Wolverhampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cannock Chase, England
Latest outage, problems and issue reports in Cannock Chase and nearby locations:
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Steve Walters
(@SteveWa13630733) reported
from
Wolverhampton, England
@virginmedia @matty_gilbert94 Can’t check service status page - that is down too
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Pedro661™
(@Pedro_661) reported
from
Wednesfield, England
Yaaaaaay @virginmedia is down again 👏👏 managed to provide a stable service for a week.
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Thank you for this but I do seem to have done everything mentioned in your document through ringing 150 so far no senior manager has got back to me! Me thinks maybe something is not working but will try again 🤔 oh yes even been through #resolution
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia I also asked to be put through to complaints as I have done before and then the phone goes dead. I have been so reliant on my old number sick older members of family in times of great stress #help
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia If this keeps on where can I complain next? @tsascheme @OmbudServices as I can #Virginmedia don't seem to take the problems they create and being a service provider seriously
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Hi Virgin I was actually thanking @tsascheme since this morning I have another complaint to add to the many #virgin that of charging for individual international calls I have paid for in my package #Talkmoreinternationalanytime
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Hi please see thread of conversation it will tell you re manager I have asked twice to speak to a manager once about a month ago and again on Sat 18 July I have never had a manager ring me yet 😒 on 18th I was told they would today 20 July
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
Sick to death of the UK's shittest broadband @virginmedia Every night it goes off after midnight. What a Total package of **** you get with this company! 🤬 #virginmedia #broadband
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PhatSuppliUK
(@PhatSuppliUK) reported
from
Wolverhampton, England
@virginmedia Wow and your team just hung up on me as well Wow shocking behaviour How can I expand on an issue you are meant to look into?you told us it was a cable issue, you said you'd send someone to fix it You never did I'm sick of broken internet
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Gamepopper
(@gamepopper) reported
from
Lichfield, England
I forgot that Virgin Media were future proofing their network in my area. Watching Wolfwalkers to pass the time...
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Phil Campbell
(@PhilCampbell_) reported
from
Willenhall, England
******* Virgin Media!! ******* ****!!!! 🤬🤬🤬 @virginmedia
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Good afternoon #Virginmedia my problems still go on I have had an engineer visit problem not a fault but from when I first started with you. Contacted customer service who promised a manager would contact me. Nothing since except one scam call. #nothappy
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Helen
(@hartlepoolhelen) reported
from
Walsall Wood, England
@virginmedia what hell ,no Internet, so much fordoing my course ,WS10 8PE area, is there a problem
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Brady
(@G1Brady) reported
from
Perton, England
@virginmedia why is your site not working I can't login to my account area and also the virgin box is flashing and there's an error code
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
@virginmedia Are you real? I work I have to hold down a job
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
Why did I swop to #virgin? 2 months ago and nothing but problems @virginmedia it took over 20 days to get my tel no changed then you change again why did you not tell me! How do you expect anyone to contact me V useless biggest mistake and very £xpensive one with poor WiFi too.
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Chris Burden
(@WulfrunianChris) reported
from
Wednesfield, England
My contract with Virgin Media has run out and they want to up my contract price by DOUBLE. When I rang up to cancel I expected them to offer me a better deal and they were just Ok bye.
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beckiemurphy
(@beckieslittleb1) reported
from
Rugeley, England
@virginmedia Yes it doesn’t help
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Ginger and Nuts
(@gingerandnuts) reported
from
Brownhills, England
Well @virginmedia you have let so many people down with no apology or update. Disgraceful.
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Steve Bickley
(@BickleySteve) reported
from
Willenhall, England
@virginmedia Can I get some support for a recently ported number?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Farrar
(@RachelFarrar10) reported
@virginmedia it’s amazing how quickly you pick up the phone when someone wants to cancel your service. THREE hours on the phone, 8 different people, 3 have hung up on me. Interesting though that apparently only 4 have logged speaking to me #notimpressed #poorcustomerservice
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Rob Valt
(@trebortlav) reported
@virginmedia Okay, so now the app tells me if I move across a small hallway into my daughters bedroom that the signal is Great. Speedtest tells me immediately afterwards that download is 7.25mbps and upload is 4.09mbps How long do I have to put up with this awful service given the cost?
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Antonio M. Arboleda #FBPE
(@Toni_M_Arboleda) reported
@virginmedia Anybody knows what our rights as consumers are here? Permanent faults in the service are not acceptable. I wonder if we can simply make a note of the problems, get another provider, stop paying and take Virgin Media to Court for the disruption caused. #virginmediadown #internet
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Tom Turner
(@Tom_Turna96) reported
@virginmedia You might aswell shorted that statement to "We’ll never contact our customers". 2 tweets in the past week and both have been ignored by you.
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Shorty Boyd 🦖
(@shorty_boyd) reported
@virginmedia I’ll be making a complaint in the morning. Not just about the issues but the complete unresponsive ness of this account. Absolute joke. I’ve lost four meetings today because of your terrible service
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
Yay, virgin media outage has stopped and been fixed
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Gogo 999🕊
(@GogoHimself) reported
@virginmedia I will try calling customer service and if it doesn't work i don't know what to do after
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Soph ミ☆
(@mxsophiie) reported
@virginmedia I have an old hub 3.0 laying around that isn’t used and I’m sure it doesn’t work (we were issued a replacement but you never asked for the other one back). Can I bin this or do you need it back?
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robbie
(@robbie_b87) reported
@sizzsarz virgin media really need to pucker up and sort this out as its your source of income they really should be doing all they can to fix what is wrong quick enough to take your money but when there is a problem they are always super slow at fixing things
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Louise
(@LCWF_TBK) reported
@virginmedia Mine isn’t fast or reliable and virgin customer service is almost non existent