Virgin Media Outage Report in Cannock Chase, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cannock Chase, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cannock Chase and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cannock Chase, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Sutton Coldfield, Wolverhampton, Walsall, Stafford, Burntwood, Lichfield, Bilston and Norton Canes.
| City | Problem Type | Report Time |
|---|---|---|
 Sutton Coldfield |
Phone | |
| Wolverhampton |
Wi-fi | |
| Wolverhampton |
Internet | |
| Wolverhampton |
TV | |
| Wolverhampton |
Internet | |
| Wolverhampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cannock Chase, England
Latest outage, problems and issue reports in Cannock Chase and nearby locations:
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@virginmedia Back up and running but disruption in service and recorded programmes. With the amount of issues I've had since being with you, not once do I get an apology or money back for service I cant use
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Emily-jaye collins.
(@EmzeeJaye) reported
from
Stafford, England
@virginmedia considering my number isn't on the directory and I've never given it out to anyone, it's funny how I am getting so many scam and cold calls.
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@virginmedia have the worst customer service in the world. Reported a fraud case to them 2 months ago and they have done nothing with it. You call there call centre and they just hang up on you. Great work guys 👍🏻
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@Truthisaperspe1 @virginmedia I do inform them of the issues.
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@Phlebian @Truthisaperspe1 @virginmedia If you go to there website and type in your postcode it states if there are issues in the area. I am aware of how to report issues and how to check for them without making contact, when call always same response of the script they have in front of them. No human aspect to the cal
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
On my third call today with @virginmedia 👍🏻👍🏻 would be awesome if they wouldn’t hang up on me....
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home
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Neil T
(@Neil982) reported
from
Willenhall, England
@virginmedia seems to bollock about with their broadband at 1am on a Wednesday without fail right as #NXT #wwenxt is coming on. Seems to happen near enough every week.
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Brian A Wilshaw
(@supercharger49) reported
from
Rugeley, England
@virginmedia Our virgin has been down for 2 days. When phoning, all we get is a message saying 'Sorry the service in your area is intermittent, our engineers are doing their best to fix it. Intermittent???? I wish! We've had no telephone, internet or TV continually for 2 days, 😡
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Stephen Luckett
(@Steveluckett) reported
from
Codsall, England
@BeefGolf @virginmedia @MartinSLewis They are awful.
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David Ward
(@ADaveWard) reported
from
Wolverhampton, England
Thanks for the reply @virginmedia but in your instructions following your system check on your site it states you will be sending a signal to my hub to improve something. Nowhere does it date for me to do a pinhole reset. So which is correct because you need to correct something
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*KP*
(@KarenPerry7) reported
from
Willenhall, England
@Coconuts1964 @virginmedia Thanks mate. How bad is it that customers have to rely on each other for information rather than the company we pay hundreds to each year. #virginmedia terrible!!
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Kymberlilly :-)
(@Kimmi_Mmm) reported
from
Wednesfield, England
@virginmedia no internet still!!! just wondering if in virgin town 24 hours actually means 1-2 weeks 🤔you are sending a new router out when that is not the problem and said itll be here in 3-5 working days but will be monday?Does anyone in your company know how to count?
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
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Jason Sheldon
(@Junction10) reported
from
Walsall Wood, England
@virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.
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Lacie_Adams
(@Lacie_Adams1) reported
from
Wednesfield, England
@virginmedia Someone actually looking into my account, the issues I've had and money back would be nice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jay
(@Jay_Dee29) reported
@virginmedia Horrible customer service. Ive been messed around royally lately. Lied to, fobbed off. Then you have the cheek to increase my bill from £27 to £34. Called up and was offered £35 if I signed up a new contact. £1 more than the extortionate price hike. Absolute joke.
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Pete Brimfield
(@3Brims) reported
@virginmedia Your original email was not received in junk/spam. I have replied but now my email has gone down! I’ve emailed you from a different email. #canthingsgetworse
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Austin Kelly
(@AustinK90328917) reported
Broadband down in BT37 9 when can I expect #virginmedia to have this sorted?
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Andy Turner
(@turnersplumbing) reported
@vmbusiness My god the other must be really bad! Still waiting to have our connection to our new office that you promised before we moved in in February
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Adi senyk-bridge
(@AdiSxBridge) reported
@virginmedia Indeed I did, and again this morning, no known issues. I thoroughly enjoy having to waste so much time repeatedly resetting my router every few weeks. The engineer who visited recently clearly hasn't resolved the root cause. Wifi down again today
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Steve Boothby
(@SteveBreave) reported
@katobell @virginmedia Never leave feedback for them. Lots of these companies talk the talk then, immediately, ask for feedback. You give it to them and then, a little while later, you (may) find out it was just talk.
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Colin
(@albaman90) reported
@virginmedia Realistically @virginmedia I need someone who can sort this problem to call me this evening. Is this something you can arrange? I cannot spend more time getting the run around trying to get the solution
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Kevin
(@KevinDecaf) reported
@virginmedia @virginhelp The service was never installed properly and multiple engineers have came out to fix it and been unable to
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Bev Hynds
(@bevhynds) reported
@virginmedia introducing annual inflationary increases and removing people’s ability to cancel their contracts is a disgrace & only serves to benefit you. People should be given the choice rather than hiding it in the T&C so you can remind them next year when they forget.
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Newforestgamer
(@newforestgamer) reported
@MrProWestie @EddieMakesGames @virginmedia I was paying £100 plus a month for Sky tv and internet ( 60 up 30 down ) Iv cancelled sky now pay £25 a month for fibre and paid £50 for a loaded fire stick !!! For the year winning :)