Virgin Media Outage Report in Wythall, Worcestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wythall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wythall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wythall, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Dudley, Rowley Regis, Wednesbury, Cradley Heath, West Bromwich, Brierley Hill, Solihull, Redditch, Smethwick and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wythall, England
Latest outage, problems and issue reports in Wythall and nearby locations:
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia It's not an issues according to the site. It's working on wired connections. I'll be looking for compensation after this. If the costomer tells you there's a problem then take their word they're the ones paying you, why would they spend money other than to get what they pay for.
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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Tracey Simkins
(@simkins_tracey) reported
from
Halesowen, England
@virginmedia I am a new customer who was supposed to be installed yesterday, only to be told that they couldn’t do the job. I am now without any TV and broadband unable to work due to this.I am left without any contact & waiting for another he for c/services to answer!! 😡 Help!
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh
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Mark
(@mraymond68) reported
from
West Bromwich, England
@virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
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David_Preece
(@David_Preece) reported
from
Birmingham, England
@virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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DF
(@fantom_dave) reported
from
Dudley, England
@virginmedia shocking service and support this weekend in the Dudley area. Service constantly down and getting fobbed of by call Center staff asking to reset routers saying it will all work? Now no ones picking up in fact you just keep cut people off and no options to complain?
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Doonie
(@lorna_conway) reported
from
Redditch, England
@virginmedia Friday I booked an engineer as the WiFi on our hub keeps dropping. At the same time I upgraded my package. This includes tech help. Since Friday I've had no WiFi. I tried website chat but got dropped I've tried calling but was waiting too long. I'm getting bored!
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mohit Dhingra
(@mohdhingra) reported
@virginmedia Classic Virgin media service! disappointing
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Mike Isherwood
(@mikejtisherwood) reported
@virginmedia One service you never fail on is the Direct Debit. @richardbranson would be ashamed if he knew....
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Jodi
(@JodiiKane) reported
@virginmedia Yep and looks great. There's no issues at all except the ping my son has whilst playing online. It's now over 100 and his games are lagging. I'm not sure if I should go back to my previous bb speed and perhaps this would solve the issue?
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Caz
(@cazmedwards) reported
@virginmedia No- it says “no known issues” which isn’t true as when I spoke on Tuesday and yesterday there was a known issue
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Jodie Hazlewood
(@makeupbyjodie) reported
Funny how @virginmedia pick up after 3 rings when you’re a potential new customer but you’re on hold for 25mins and then get cut off when you’re trying to close an account. Stop using covid as an excuse and improve your customer service.
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Lady_SK
(@Lady_SK) reported
So fed-up with this good for nothing @virginmedia broadband! In search of a good broadband service that actually works.
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joe
(@jldormer) reported
@virginmedia hi, we have no internet in E17 5LA, our hub has a green flashing light on but all cables are in correctly and the internet was working fine about an hour ago. Is there an issue in our area?
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walkontheblindside
(@suemooney2017) reported
@mummyfordof10 @VodafoneUK @virginmedia Your right that new customers get it a lot cheaper and that’s wrong. Let me know if you get a decent one as I have same trouble with virgin
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Mrs Presley
(@MrsPresley3) reported
@Iromg Virgin media not showing ? Any help ?
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PatPat Binks
(@patpatbinks) reported
Hey @virginmedia my Internet is down and I need to work! I've check the status and it says no issues in my area. It's definitely the router! Any help would be appreciated!