Virgin Media Outage Report in Risca, Caerphilly County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risca, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risca and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Risca, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Pontypridd, Cwmbran, Caerphilly, Cardiff, Clevedon, Hengoed, Bargoed, Penarth, Blackwood and Dinas Powys.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Phone | |
| Pontypridd |
Total Blackout | |
| Cwmbran |
TV | |
| Caerphilly |
Internet | |
| Cardiff |
TV | |
| Cardiff |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Risca, Wales
Latest outage, problems and issue reports in Risca and nearby locations:
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Yes, I understand that. But after signing up to SMS updates four times via two methods, I’d expect to at least be receiving texts telling me that the fix times have been pushed back.
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia Both wired and not, advised to turn off and back on, diagnostics checked at your end, engineer visit, resulted in all new v6 boxes (x2) and a new internet hub also internal wiring checked and re-connected. Issue seemed to be resolved for a while but after then goes off altogether
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Dumbo
(@Dumbo7713) reported
from
Cardiff, Wales
@garycymro @virginmedia Try TB home hub I'm with virgin there shit
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Charliesays
(@sb208) reported
from
Cardiff, Wales
OMG forever having internet issues with #virginmedia even have my own direct line to an engineer.
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).
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Jade
(@jade_steer) reported
from
Cardiff, Wales
never normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)
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Emma Giles
(@slim3110) reported
from
Cardiff, Wales
@virginmedia my mum left in May and she’s had three bulls since then can’t get online as her account number is no longer recognised can you help pls
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Rhys Morgan
(@rhysmorgan) reported
from
Cardiff, Wales
@virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.
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OrdinaryGirl
(@OrdinryGirl1987) reported
from
Cardiff, Wales
@virginmedia new broadband routers now working, speeds dropped massively when I can get internet, tried for 14 minutes to get through to your customer service (being charged thanks for that) and can’t get access to my account as your team registered my email address wrong. Help!
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Wyn Emanuel
(@WynfordE) reported
from
Cardiff, Wales
As my @virginmedia bill is now creeping up towads 130pcm I called to cancel or negotiate. A small discount was offered. I was surprised how little effort was made to retain a customer. (‘OK, thank you for calling’). So I’ll have to switch.
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St.Ives.Great.White
(@pops_74) reported
from
Cardiff, Wales
@liammorris91 @PedMeisterYT @virginmedia Same as mine. 200 next to the router and every step I take I lose about 40. Once im@in my kitchen literally 6 steps down the hall it’s know to go to 4g
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia It’s been going on for months, I have had all new boxes and hub but it still goes down. I have been told to keep my local engineer up to date. There is nothing the help desk can do we have tried everything
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Hannah Hughes
(@hannahughes) reported
from
Cardiff, Wales
It is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.
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Rhys Morgan
(@rhysmorgan) reported
from
Cardiff, Wales
I s2g, Virgin Media’s boosters are SO awful
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apollo barcelon
(@apollobarc) reported
from
Cardiff, Wales
@virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone
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Richad Page
(@RPagey) reported
from
Beechwood, Wales
@virginmedia hey there been trying to get in contact with your complaints team for over an hour now regarding a second breach of data protection. After being in hold numerous times and then cut off can you give me any ideas how to contact them regarding this data protection issue
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Hannah Hughes
(@hannahughes) reported
from
Cardiff, Wales
@emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Splattyy
(@SpIattyy) reported
@virginmedia internet down in the SW11 area since yesterday afternoon. No issues according to the coverage checker, believe me when I say there is no issue with the wiring of my router. What is going on?
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Andy
(@pboroandy) reported
@virginmedia No my work laptop is locked down and my personal laptop is at home.
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Nilu Ran
(@Nilu_Ranatunga) reported
@virginmedia I have no broadband or TV service since mid day today. This is affecting me as me and my husband are working from home! Could you please confirm if there is an outage? And when can we expect the service to be back to normal?
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rhiannespringthorpe🐺
(@rhiannegracee) reported
Anyone else having issues with @virginmedia??? Sick of using my hotspot
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danielle richards
(@ms_arsenal1988) reported
@virginmedia Yes the first thing I did was a *** reset, then I checked if there was any issues in my local area both didn’t help I’ve got the new *** 4 coming this week so hopefully it works better
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Nilu Ran
(@Nilu_Ranatunga) reported
@virginmedia Yes and it’s showing no issues in my area - BR2 Would you be able to check if there’s an outage? If not I will need to get a technician to look at the issue possibly? I can’t get through to your customer service at all unfortunately!
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never_trust_a_tory 🐀
(@wendymaria100) reported
@EbanieBridges That @virginmedia has the worst customer service in the whole world!
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KingKal101
(@Kingkal101) reported
@virginmedia fix ur dog **** Internet keeps cutting out like every hour
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C&M Property Management
(@CMPropertyMgt) reported
@virginmedia are aware of a problem in the TS1 area affecting TV and broadband. It should be resolved by 8pm tonight.
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₿ΞA$⬡N ⟠ 🦄
(@nickyb1982) reported
@virginmedia It's literally just fixed itself, but there was a fault. All good being able to check if there's an issue, but that doesn't help does it? It just confirma what I already know. The question is why are there always issues?