Virgin Media Outage Report in Risca, Caerphilly County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risca, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risca and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Risca, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Pontypool, Cwmbran, Clevedon, Caerphilly and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Pontypool |
Internet | |
| Cardiff |
TV | |
| Cwmbran |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Risca, Wales
Latest outage, problems and issue reports in Risca and nearby locations:
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Liam Eynon
(@leynon24) reported
from
Cardiff, Wales
@virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
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Kita Williams
(@KitaW) reported
from
Newport, Wales
Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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goblin
(@yell0fell0) reported
@virginmedia please fix your services, my entire family hasn't had a proper wifi connection for weeks and we are all dependant on the internet for work and school. it's a joke honestly
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salim ahmed
(@salimah67993471) reported
@virginmedia C-151220669 - very very disappointed. This complaint been waiting since 15/12/20, today i see it closed because it says ''We've solved and closed your issue We haven't heard from you since we offered a solution, so we've assumed you're happy with it.'' #virginmedia #poorservice
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Rob Morris
(@lemonfreshrob) reported
Email from Virgin Media: "We've given you more TV." Don't care... have you given me better service? I bet the hell not! All I want is reliable service!
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ally💜
(@allyshiavlogs) reported
@virginmedia been on the phone waiting for 48 mins for it to just disconnect... not happy!! Poor customer service. I’m a brand new customer & already disappointed with the service. Was supposed to have my WiFi installation pack arrive today and I’ve heard nothing.
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𝕸𝖎𝖘𝖙𝖊𝖗𝖉𝖗𝖚𝖒𝖟
(@mstrdrmz) reported
@virginmedia Phone agents took 25+ mins to get through to said they've sent signals and he's going to call back in an hour. Box is still doing the same lights. Also when I login it still says I have no services, I did start a new fixed contract but don't know how to log onto that
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Beard and Brunette
(@Caroline_bowyer) reported
@virginmedia still waiting for my router to arrive ordered Wednesday due today between 8-6pm I have tried to call no answer ive filled a complaint no answer can someone contact me please
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Linda Ford
(@lindafordy) reported
@virginmedia He has. The problem is with the box that's out somewhere on the road. Alot of neighbouring roads have also had issues and you are trying hard to fix it. Not fully sorted yet though
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Kenneth Mellamphy
(@KenjayMellamphy) reported
@ItzEbil I’ve been using Virgin Media for phones now for a good few years and ya they have an outage when there’s a horrible storm but other than that it’s grand,
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Kenny Kettings
(@kenket1) reported
@virginmedia That is a wonderful way of treating your customers. Call back tomorrow as we have too many complaints at the moment and our call handlers are busy. Maybe I should try @Sky. for a better service.
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A.Fox
(@andyandyfox) reported
@virginmedia Yes I have and I just had a twenty minute conversation with a bot who couldn’t help....