Virgin Media Outage Report in Risca, Caerphilly County Borough, Wales
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risca, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risca and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (11%)
-
TV (8%)
-
E-mail (6%)
-
Phone (3%)
Live Outage Map Near Risca, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Pontypridd, Clevedon, Blackwood, Caerphilly, Pontypool, Hengoed, Penarth and Merthyr Tydfil.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Newport |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Risca, Wales
Latest outage, problems and issue reports in Risca and nearby locations:
-
Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia It says there's no problems in my area, my hub has the power light on it but the WiFi light isn't on
-
rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
So @virginmedia sat an hour in help chat waiting for reply regarding my issue/query of my broadband After an hour I guess you wasn't interested in helping me out. To me shows a totally lack of respect to a loyal customer with full package 🤬 Could you provide a CS number
-
Ian McIntosh
(@iantosh4) reported
from
Newport, Wales
@virginmedia Very frustrating as seem to just go around in circles with the same issues! Could you arrange for someone to call 2mo to discuss and resolve please (Save me calling and waiting again)
-
Lowri mifsud
(@lowri_mifsud) reported
from
Cardiff, Wales
@virginmedia would you please rectify the fault at cf235ar asap, been down 24 hours and @WalesRugby is in the morning. You even have an extra hour to do it as the clocks go back! Plus it is my birthday! @richardbranson @WelshRugbyUnion
-
Dr Victoria Silverwood
(@SilverwoodVS) reported
from
Cardiff, Wales
@JackoGaz @virginmedia It’s down over the whole city. I broke it out of sheer frustration watching that drivel and spent the third period cooking vegetables rather than continue watching. That’s how serious it was 🥬🥒🥕🥦
-
Chris Roberts 🏴🌹
(@ObsrvntPheasant) reported
from
Cardiff, Wales
Tories: “A Government run internet service will be really slow and unreliable with constant outages.” Virgin Media: “Hold my beer!”
-
Morgan Lowry
(@morganlowry3) reported
from
Cwmbran Central, Wales
@virginmedia I want someone sent out to fix it, end of. Also not paying for this month, as it’s a joke of our service 😊
-
Rhys 'Trev' Thomas
(@RhysThomas1991) reported
from
Alway, Wales
@virginmedia 20 minutes on hold and nobody picked up yet. All we want to do is cancel our broadband as you keep raising the price #jokers @richardbranson
-
Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Still another 12 min and nothing time to cancel I think😡@virginmedia
-
Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia @SkyUK Absolutely awful @virginmedia. I’ll be following you to @SkyUK as soon as my contract ends!
-
sandra burnett
(@sandraburnett3) reported
from
Cardiff, Wales
@davidcoldwell @SkyJohnnyNelson @TonyBellew @Carl_Froch @mrdavidhaye @PaulMalignaggi @SkySportsBoxing But not on @virginmedia sucks 😡
-
Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia ... told to raise a formal complaint. Which I HAVE but I am still waiting for a response for my formal complaint. Honestly, I’m done. I’d like someone to sort this now please.
-
Curtis_Tyler
(@OfficialCurtiss) reported
from
Cwmbran Central, Wales
@virginmedia have got to be the worst company to go with for broadband. Paying the “best broadband “ yet it drops every week. Trying to order a booster is a ******* nightmare , absolutely joke, shouldn’t even left SKY. Tamping 😡😤
-
Kristian Brimble
(@kristianbrimble) reported
from
Cardiff, Wales
After calling Linksys, it was 45 mins on the phone with @virginmedia with the agent arguing with me that they can’t help with my hub if it’s in modem mode only for them to pass it on to someone else who changes a setting and asks me to reset. 30 wait for results now.
-
Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
16min waiting for someone from virgin to answer the phone to have them hang up takes the piss so no I got to go all the way through the questions again to wait again come on virgin answer you phone @virginmedia
-
Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Not sure who we’ve been speaking to for the last day. But they’ve been the most helpful member of staff we’ve had contact with over the last five months. Has not only helped me fix the problem, answered any questions, but is taking my formal complaint further for us.
-
MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’ve said this more than once before on here and I’ll say it again. VM broadband is crap!! Their Wi-fi is shi., keeps cutting out yet they promise it is better and stronger. Don’t believe it!! The old router was far better than this rubbish!!!
-
Sam / Ratuse 😈
(@Ratuse_) reported
from
Cardiff, Wales
My internet has been down literally all night what’s going on @virginmedia
-
Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia there seems to be an issue with tv and broadband in np20 area. Please sort it out, I’m missing the football #virginmedia #fault
-
DiMarco
(@atouchofthomas) reported
from
Cardiff, Wales
What a nice engineer, superb customer service, friendly and chatty..... only thing is George’s van has broken down outside , he’s doing his paperwork there then popping in for a brew and a crumpet while he waits for recovery 👍🏼@virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sarah smith
(@Sarahrsmith68) reported
@virginmedia hi do you have a supply issue for new orders? My self install date keeps being delayed?
-
Sir P McGee
(@MrMacG) reported
@virginmedia Cant even get through to anyone to cancel but you have virgin staff on here just sending dumb tweets. Like sorry to hear you want to leave us?
-
Freeman 🤷🏻♂️
(@bradfreeman123) reported
@virginmedia I have, in fact I’ve done this so many times today ( 6 ) I can no longer re run any more diagnostics. All it shows is no known issues. We had an issues our area some weeks ago which was then resolved and since then the internet has been shocking
-
vicky7xo
(@vicky7xo) reported
@virginmedia I dont think its the same time, no. But i'll make a note of the time next time it happens. Yes all devices are affected. Rebooting the router doesn't help
-
Daniel S Mallord
(@DANNYtheHORNET) reported
@virginmedia Hi i have been waiting 2 months for someone to come and install my tv everytime i call there isnt a human available to help. Who can i talk to?
-
Izzy
(@nosinglepringle) reported
@virginmedia my mum's been trying to cancel her internet service for a few weeks. She's been unable to get into her account to cancel, she's called no one has answered, she's raised two complaints, she's now cancelled her DD but got a message saying it won't cancel her service.
-
Fallon Hunt✌
(@Fallon_Hunt) reported
@virginmedia you’ve just overcharged me due to an error on your end and are refusing to refund me immediately. Please contact me to resolve my issue
-
G
(@Y33SSG) reported
@virginmedia been waiting couple of weeks for someone to call me regarding compensation for missed engineers appointments and intermittent services, yet again waiting hours to get through to someone to only be cutoff, your customer service is becoming non existent
-
Darek.
(@darekn) reported
@virginmedia Hello - raised a complaint with you almost 2 weeks ago using the online form and haven't heard anything back. How can I get a response from someone? You've already missed your self-mentioned 7 day SLA - rather resolve it without going to @Ofcom is possible...
-
sophie howells
(@83_soph) reported
@DaveEdg91934892 @virginmedia We had the same problem!!! Don’t give up!! @richardbranson