Virgin Media Outage Report in Risca, Caerphilly County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risca, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risca and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Risca, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Pontypridd, Cwmbran, Clevedon, Hengoed, Bargoed and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Newport |
||
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Newport |
Internet | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Risca, Wales
Latest outage, problems and issue reports in Risca and nearby locations:
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catrin davies
(@catrin_davies1) reported
from
Cardiff, Wales
Contract with @virginmedia is expiring up £20 p/m. Great Black Friday deal for new customers. Won’t match it. Told if sign up in my name as new customer (currently in partner’s name) they’ll offer it-great but still want £35 one off fee for equipment -we have equipment here 🙈
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David Oliver
(@davidtoliver) reported
from
Cardiff, Wales
@virginmedia What’s your customer service telephone number? Can’t find one anywhere. Don’t want a “Message Bot” - I want a human to sort out our problem. Wife’s a GP trying to provide patient care from home -can’t because of broadband problems. Don’t tell me to reset the router!!
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James
(@jamesbrinning) reported
from
Cardiff, Wales
@virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?
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Dan Mitchell
(@dmitchell1975) reported
from
Cardiff, Wales
@virginmedia problems all day with BB. Have rung twice, been cut off when call was transferring. Working from home is challenging today!!
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Gary Carter
(@Cartergaz) reported
from
Maesycwmmer, Wales
@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
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Kevin Williams 💙💛🏴
(@williamsk67) reported
from
Treharris, Wales
@JonoMoulds We’ve got a problem with Virgin media, too. We cancelled his mobile phone contract when it ended, but they kept on charging him. I cancelled his DD, now they are threatening to send the bailiffs round. Absolute ***** the lot of them. I’m ****** fuming butt!
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia That status page states there are no issues, the issues are apparently the walls in my house and my neighbours electrics even though it's been fine for the last 18 months
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Ian Rawlings
(@IanRawlings2) reported
from
Newport, Wales
Got to love @virginmedia, having spent 1 hour 15 minutes on the phone waiting to speak to someone in their technical service, finally get through to be told they close in 15 minutes nothing they can do 😳 on the WiFi black spots better off getting something from Amazon 🤬🤯
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Jason Howe
(@H7WEJ) reported
from
Caerphilly, Wales
Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.
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bert33uk
(@bert33uk) reported
from
Cardiff, Wales
@bluebirdchapo @WezTucker @virginmedia Don’t try Bt worst in the world for internet I’ve had it twice when I moved. Internet wouldn’t pull your hat off absolute shite they actually gave me compensation. plus all these newish companies offering great deals are shite as they all use Bt lines.
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Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening
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billy💫
(@billxm1) reported
from
Cardiff, Wales
@virginmedia soooo over virgin wifi in cathays, can’t go longer than 10 mins without it going down and the website constantly says there’s an issue in the area that’s ‘soon to be fixed’ omfg rahhh
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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Nick Mapson
(@mapson_nick) reported
from
Clevedon, England
@virginmedia I have spent hours on the phone the last 5 days trying to get some idea if my home move had been sorted! Please can someone DM me to sort this out. Fed up of being let down constantly 😡
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Julian Evans
(@julianevans11) reported
from
Cardiff, Wales
@virginmedia The complaint is with VIRGIN not BT! They have stopped it their end but Virgin still need to cancel this. Do you know your job????
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
@virginmedia Had issues this morning, but seem ok now.
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia @IanMearnsMP Yes Virgin media is now useless spent longer than that on phone still have not sorted out my issue with e mail so I have given up
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Parker
(@Benito1376) reported
@virginmedia It says no issues the same as Saturday but when I called customer services it says you have a know fault
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reggies mum 💙
(@kellsley) reported
@virginmedia Ok I think this will have to be taken further - ie take it to the media. Having no way of contacting you to make a complaint other than by phone with hours to wait or WhatsApp who have already told me they can’t help is absolutely ridiculous
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Jennifer H
(@jennyj_87) reported
@virginmedia Thanks says there is no issues but there clearly is. As soon as my contract is out I’ll be leaving virgin media as the service is appalling.
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reggies mum 💙
(@kellsley) reported
@virginmedia How can I raise a complaint without calling or using the online system. Do you have an email address please?
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Tracey Abbott
(@TraceyWAbbott) reported
@virginmedia Number 3 hub I think we have had it years we have been having trouble for weeks NG31 8RN
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HAIGHY🏴🏴
(@Haigh12K) reported
@virginmedia We have tv broadband on this morning, I'm now at work and my wife is so I don't know if its still on . Thr status is saying there is still an issue
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
@virginmedia Appreciate your help. It will be 48 hours without BB by then so not ideal for a business! And we just took the upgrade to 1000mb !!! So far we have 0mb😡
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The Phone Guy
(@ThePhoneGuyUk) reported
@virginmedia No, I’ve had messages to say things were broken then fixed, I’ve rebooted the router 5 times, still I get these intermittent issues.
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Steve Ansell
(@ansell_steve) reported
@virginmedia I've done all that, reboot, remove sim, wipe phone, factory reset still doesn't work
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RDP
(@Richydenn) reported
@virginmedia your customer service sucks. When something involves increasing my payments, boom, sorted. When I want something from you, it’s incredibly hard to get through to someone and when you do, they real off a list of excuses.