Virgin Media Outage Report in Risca, Caerphilly County Borough, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Risca, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risca and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 22: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Risca, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Treharris, Newport, Caerphilly, Pontypridd, Clevedon, Mountain Ash, Cwmbran and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Treharris |
Wi-fi | |
| Cardiff |
||
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Risca, Wales
Latest outage, problems and issue reports in Risca and nearby locations:
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@leonclarance @virginmedia Wi-fi is completely crap!! Their new box is total Shite!!!
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Mark Bowie
(@MarkBowhouse) reported
from
Cardiff, Wales
@virginmedia no internet in Cardiff and your website is down 👍
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Adam Gardner⚡
(@adamxgardner) reported
from
Cwmbran Central, Wales
@virginmedia Virgin ID’s. In the area due to problems with the network, changed over fittings to cables to outside box and internal cables now my internet doesn’t work. Need this sorted immediately.
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia Done all this and your automated telephone support even diagnosed a fault and restarted the router.
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Adam Gardner⚡
(@adamxgardner) reported
from
Llanyrafon, Wales
@virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.
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Chris Roberts
(@ObsrvntPheasant) reported
from
Cardiff, Wales
@virginmedia We had a 6 day internet outage at the end of July. I’ve just got the bill for next month and there are no credits on it to account for the outage - we’re still being charged the same amount.
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Adam Gardner⚡
(@adamxgardner) reported
from
Cwmbran Central, Wales
@virginmedia It says there are no known issues with my broadband
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Rhys 'Trev' Thomas
(@RhysThomas1991) reported
from
Alway, Wales
@virginmedia 20 minutes on hold and nobody picked up yet. All we want to do is cancel our broadband as you keep raising the price #jokers @richardbranson
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
Nice going, @virginmedia - called to check how my complaint and SAR are progressing as they were requested on Thursday and I didn’t get the same day call back promised by the TM. Called back today to find 1. Complaint not set up. 2. SAR not submitted. AND....
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Chas D
(@Chasmeister) reported
from
Cardiff, Wales
@HeyRachieface @virginmedia It really is piss poor. I even get tv interference thrown in for good measure 😒
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
@virginmedia 20 minutes waiting to escalate a complaint that wasn’t even set up just to get talked over and cut off. No basic understanding of GDPR it seems as my SAR wasn’t actioned.
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Morgan Lowry
(@morganlowry3) reported
from
Cwmbran Central, Wales
@virginmedia Our tele has no signal, had problems with it for a few weeks. Some channels just have an error message of ‘no signal’ and others are pixelated so badly that you can’t see the programme at all 😩
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Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
Going through the standard procedure of virgin media putting my bill up by 50%, awful service trying to discuss options and refusing to log my complaint when I’ve asked more than once @virginmedia I’m sick to death of this genuinely..#virginmedia #awfulservice
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
@virginmedia Your just as bad as sky lol
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Craig Summerfield
(@sumz88) reported
from
Cardiff, Wales
So many examples of virgin media’s poor service especially to existing customers #virginmedia @virginmedia #badcompany #noloyalty
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Nörm•i•am
(@storrmin571) reported
from
Cardiff, Wales
@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
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Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia @SkyUK Absolutely awful @virginmedia. I’ll be following you to @SkyUK as soon as my contract ends!
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Mark Letman
(@wingnut1927) reported
from
Cardiff, Wales
@virginmedia I’ve just contacted your technical support and was put on hold for an hour and 3 minutes and then you cut me off. Fuming!! 😡😡
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Kieran
(@KieranPolls) reported
from
Cardiff, Wales
@virginmedia Actually, I’m done. Issues resolved but if this is how good your customer service journey gets, I’m cancelling my services.
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kevin wheeler
(@K_J_Wheeler) reported
from
Cwmbran Central, Wales
Credit where it is due, had outstanding customer service from @Screwfix @SkyUK and @virginmedia this weekend.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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lirie 💗❄️
(@lirielirie) reported
Virgin Media... why are you always so terrible... we pay so much money for such awful service.............. 🥲
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Dave Yates
(@dtyates) reported
@EGX Hi EGX, I'm trying to buy tickets to EGX Birmingham, but I don't see any option for Virgin Media customer tickets. Is this not available anymore ?
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shannon maguire
(@shannon57061556) reported
@virginmedia @virginhelp I have spent 2 hours on the phone to virgin this morning and spoken to 7 different people and no one can help me basically u less I get a SIM card which I don’t want otherwise it goes up by £30
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Becca-Grace
(@bexxitfc89) reported
@virginmedia appalling service from virgin, I hate to complain but I have never been so angry in my life. 🤬
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Sarah Lane
(@sarahlane91) reported
@virginmedia hi, are you having mobile coverage issues in London (specifically Walbrook, Bank). Data / internet has not worked all day and now texts are failing too.
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Erik
(@seldnfoodie) reported
Another day and @virginmedia broadband is down in #SE5 - don't bother checking the status on their website, it's "under construction." 1st world country, 3rd world infrastructure and service #badservice
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Sammy Body
(@SammyJoBody) reported
@virginmedia @hcarter_history We are also down in SE5, no internet access across all devices.
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Hammy67
(@ChrisHammy67) reported
@virginmedia Been trying to get through to you for THREE days - just hung on again for 23 minutes, someone went to pick up and then dropped the call! Tried Chat line - over half an hour - no response. The most disgraceful customer service response I’ve ever come across!
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CollegeJocks
(@CollegeJocks) reported
@virginmedia I’m 28 minutes into a call I’ve had 4 engineers visit and nobody can fix the issues I’m having .
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Hannah Carter
(@hcarter_history) reported
@virginmedia @thomleger I just rang. It still says there are no issues in the area.