Virgin Media outages and service status in Risca, Wales

Problems in the last 24 hours in Risca, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risca, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Risca, Wales

The most recent Virgin Media outage reports came from the following cities: Cwmbran, Cardiff, Newport, Clevedon, Blackwood, Caerphilly, Pontypridd, Treharris, and New Tredegar.

City	Problem Type	Report Time
Cwmbran	TV	7 hours ago
Cwmbran	Internet	10 hours ago
Cardiff	Internet	10 hours ago
Newport	TV	12 hours ago
Cardiff	TV	14 hours ago
Newport	TV	15 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Risca, Wales

Latest outage, problems and issue reports in Risca and nearby locations:

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 19 seconds ago from Cardiff, Wales

  Fix my internet please, I don’t have the minerals for this tonight @virginmedia

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 1 minute ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 3 minutes ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿⚽️🏉Gareth Lloyd 🏉⚽️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GarethLloyd18) reported 4 minutes ago from Cardiff, Wales

  @virginmedia awful customer service

• 
  Moseph Mellars (@stfcjoner1986) reported 5 minutes ago from Cardiff, Wales

  @daisylnaughton @virginmedia Down for me too

• 
  Mark Smith (@markccfc70) reported 6 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Sam Tempest (@SATempest) reported 11 minutes ago from Cardiff, Wales

  @virginmedia calling takes too long, always on hold for over an hour, and they never deal with the problem, the person on WhatsApp actually dealt with it which is why I was wanting to carry on using WhatsApp?!

• 
  Right Direction (@BackOnTrack__) reported 12 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  Sam Tempest (@SATempest) reported 13 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

• 
  Rob Downer (@NobbyD27) reported 18 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  Benjamin Hartrey (@benj8min) reported 31 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  Paul Ivins 🏴󠁧󠁢󠁷󠁬󠁳󠁿 ♎ 💙🏳️‍🌈 🏳️‍⚧️ 🇪🇺 (@ivinsp) reported 31 minutes ago from Cardiff, Wales

  @richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT

• 
  Louise Dare (@lou_dare) reported 32 minutes ago from Ringland, Wales

  @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

• 
  𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported 36 minutes ago from Pontypridd, Wales

  @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

• 
  Samantha (@Samanth82113398) reported 37 minutes ago from Cardiff, Wales

  @virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 43 minutes ago from Newport, Wales

  Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.

• 
  Michelle (@msb1302) reported 44 minutes ago from Treforest, Wales

  @virginmedia Nope still down and isn't just me in the area.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 45 minutes ago from St. Julians, Wales

  @virginmedia @Dionne96310374 We weren’t offered that when ours went down

• 
  squeaks (@dodo1960) reported 52 minutes ago from Cardiff, Wales

  It would be easier to get blood out of a stone that get password help from #virginmedia

• 
  andy lanyon (@andylance1977) reported 54 minutes ago from Newport, Wales

  Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kevin Thomas (@kevinwevin2002) reported 2 minutes ago

  @JoshCF_ I left them for Virgin Media. Been with Sky 22 years. There’s no reward for loyalty, no matter how many times they tell you you’re a ‘Diamond VIP’ customer. It’s all shite.

• 
  Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported 4 minutes ago from Brundall, England

  @virginmedia once again, virgin media stream let's me down, all channels frozen for last 20 mins except BBC ones.. Have had nothing but hassle with this,considering I was expecting the recordable version.. Total BS..

• 
  Moo (@mooeycatrooie) reported 5 minutes ago

  @WhightChris @ArmchairAdml Yeh, they only installed in my area last spring. I did some research on them and they are part of Netomnia’s network. I only had Virgin Media providing "to the property" fibre, my alternatives were BT and 60mbp/s outside of them prior. Hopefully as they grow they'll reach you too

• 
  G Strachan (@Forcegayle) reported 7 minutes ago

  @virginmedia What I cannot understand is you reply individually and say there's a problem but you do not put a social media post out this morning informing customers about it. Why? All your posts are in 2025

• 
  tracy_s (@tracy_s1) reported 7 minutes ago

  @virginmedia Now saying that the estimated fix time is 10.05 tomorrow that means 24 hours without the use of tv service we pay for @virginmedia will we get compensation for this?

• 
  Dean (@DSB4454) reported 10 minutes ago

  @virginmedia My Tv service is still down Pe7 area. Every week we have issues with distorted and pixellated channels. What the hell is wrong with you people. No apology ever given. The service is a disgrace.Been with you for 12+ years. Contract up in July and then you can go to hell

• 
  Ahmed Mohamed (@Medzy1506) reported 12 minutes ago

  @virginmedia Been down since approx 9am this morning and still not resolved.

• 
  Briefcase Michael (@BriefcaseMike) reported 15 minutes ago

  @virginmedia Many hours now with no TV on any channel. Unacceptable when your service is so expensive.

• 
  Simon N (@simonandrebecca) reported 16 minutes ago

  @virginmedia I have no broadband or landline service either - is this part of a wider issue?

• 
  Dave Pearce (@DavePea15343212) reported 17 minutes ago

  @virginmedia Our teams are already working on the ongoing issue, and they’ve advised that they need a bit more time to get everything fixed. The current estimated time to resolve this is around 24 hours. Is that the time frame for fix?