Virgin Media outages and service status in Risca, Wales

Problems in the last 24 hours in Risca, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Risca, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Risca, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Blackwood, Ebbw Vale, Tredegar, Cwmbran, Newport, Pontypool, Hengoed, Treharris, and Caerphilly.

City	Problem Type	Report Time
Cardiff	Internet	13 hours ago
Cardiff	Total Blackout	22 hours ago
Cardiff	Total Blackout	2 days ago
Pontypridd	Internet	2 days ago
Cardiff	Total Blackout	3 days ago
Cardiff	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Risca, Wales

Latest outage, problems and issue reports in Risca and nearby locations:

• 
  Monkenstien. (@3_monk) reported 19 seconds ago from Beechwood, Wales

  @virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 11 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  andy lanyon (@andylance1977) reported 13 minutes ago from Newport, Wales

  @virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.

• 
  Moseph Mellars (@stfcjoner1986) reported 14 minutes ago from Cardiff, Wales

  @daisylnaughton @virginmedia Down for me too

• 
  Al (@algro10) reported 16 minutes ago from Clevedon, England

  @10sam_h Yeah likewise, virgin media awful still not sorted it

• 
  Brody (@brodyanderson_) reported 24 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  Trudi Foster (@MsWhippet1) reported 25 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  Sam Tempest (@SATempest) reported 27 minutes ago from Cardiff, Wales

  @virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!

• 
  Gareth Thompson (@gareth_thmpsn) reported 33 minutes ago from Cardiff, Wales

  @virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?

• 
  Darren Coomber (@Dazc090861) reported 34 minutes ago from Cardiff, Wales

  @virginmedia I'm now waiting on a call from the retentions department (I missed one earlier)! I know exactly what they will say because I've spoken to them on a number of occasions...they will offer me a new contract & raise a complaint about the messing about you've given me!!!

• 
  Pauline Lomax (@RedhillsAnnie) reported 35 minutes ago from Cardiff, Wales

  @virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.

• 
  Sam Tempest (@SATempest) reported 35 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

• 
  Graham Findlay FRSA 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@FindlayEquality) reported 44 minutes ago from Cathays, Wales

  @rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.

• 
  Benjamin Hartrey (@benj8min) reported 44 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  Jordan (@welshcuriosity) reported 47 minutes ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  Ed Morris (@edmorrispt) reported 52 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  Pauline Lomax (@RedhillsAnnie) reported 53 minutes ago from Cardiff, Wales

  @virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media

• 
  Jonny Ex 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇷 (@jonny_ex9) reported 53 minutes ago from Cathays, Wales

  Imagine my shock that @virginmedia is down AGAIN. Please fix it

• 
  Louise Dare (@lou_dare) reported 53 minutes ago from Ringland, Wales

  @virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) reported 54 minutes ago from Cardiff, Wales

  @virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  THE Rev. Quantum Bigfoot ♿️ #FLTG OG Anti-RGB OAP (@RevQntmBigfoot) reported 8 minutes ago

  @sephiroth17181 @virginmedia Had this for a long time in 2 areas - both had street cab within 25m of property. Would constantly lose connection & engineers left me with a box of up & down attenuators to bring signal levels back into sync.

• 
  Guy Leech (@guyrleech) reported 9 minutes ago

  @sephiroth17181 @virginmedia Worst customer service systems and people I've ever had the misfortune to have to contact but thankfully there are now other fibre providers on my street whose service is me reliable too

• 
  Dan🥷 (@_DanJbh) reported 10 minutes ago

  @Simon_Coates @Simon_Whale @virginmedia Pay £20 a month for Hyperoptic and I get 1gb up and down.

• 
  Denise Swif5 (@DeniseSwif5) reported 11 minutes ago

  Virgin media Day 17 no service, gor a text today saying the external works will be in contact within the 14 days #absolute joke

• 
  chris speller (@chris_speller) reported 11 minutes ago

  @Simon_Whale @virginmedia @richardbranson Never had a problem with them, they sent me the packaging when I left to send it back and it was free postage so hardly difficult , terms and conditions does state to send it back so if you choose not to then that’s your lookout ..

• 
  Virgin Media News (@VirginMediaNews) reported 16 minutes ago

  A man is in a serious but stable condition in hospital following a shooting incident in Limerick. The incident happened at a residence on Hyde Avenue in Ballinacurra Weston at around 4.30pm yesterday. A man in his 60s was taken to University Hospital Limerick to be treated for serious injuries. Gardaí are appealing for witnesses and say investigations are ongoing. 📺 More on Virgin Media PLAY

• 
  Scott (@FluxRogueX) reported 22 minutes ago

  @Simon_Whale @virginmedia Can you spammy ********* get off the post no one’s buying your dog **** scam post. **** off

• 
  TheWho87 (@TheWho87) reported 22 minutes ago

  @virginmedia Why? The fact that the internet was working with a VPN meant it wasn't an issue on my end, it was an issue on your end, plus it's working now, so you seem to have fixed the issue already.

• 
  Wistern1337 (@wistern1337) reported 22 minutes ago

  Sickening it's still hard for customers leave your service despite being fined by the UK government £28m I moved away from your service in March to a new provider. I have been charged over £300 for unused services. Refund refused. Never sign up to ripoff Virgin! @virginmedia

• 
  Liam Moran (@lpearsemoran) reported 22 minutes ago

  @Rugby_Scoop @daphmc_ @virginmedia 100% Crap