Virgin Media Outage Report in Cwmbran Central, Torfaen County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cwmbran Central, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmbran Central and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cwmbran Central, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Caerphilly, Cardiff, Cwmbran and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Newport |
Internet | |
| Caerphilly |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Newport |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cwmbran Central, Wales
Latest outage, problems and issue reports in Cwmbran Central and nearby locations:
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Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Not sure who we’ve been speaking to for the last day. But they’ve been the most helpful member of staff we’ve had contact with over the last five months. Has not only helped me fix the problem, answered any questions, but is taking my formal complaint further for us.
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DiMarco
(@atouchofthomas) reported
from
Cardiff, Wales
What a nice engineer, superb customer service, friendly and chatty..... only thing is George’s van has broken down outside , he’s doing his paperwork there then popping in for a brew and a crumpet while he waits for recovery 👍🏼@virginmedia
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Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia ... told to raise a formal complaint. Which I HAVE but I am still waiting for a response for my formal complaint. Honestly, I’m done. I’d like someone to sort this now please.
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Liam
(@liam_oharaccfc) reported
from
Cardiff, Wales
@virginmedia I pay £40 a month JUST for WiFi!!!! it’s horrendous. Slow, can’t handle streaming a simple Amazon Prime video, and I’m getting charged DOUBLE what I paid originally a few years back! I’ll be phoning to leave Monday morning, £40 is terrible, let alone for poor service
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Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@virginmedia can you send me your customer service e-mail address please.
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Chris Roberts 🏴🌹
(@ObsrvntPheasant) reported
from
Cardiff, Wales
Tories: “A Government run internet service will be really slow and unreliable with constant outages.” Virgin Media: “Hold my beer!”
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sandra burnett
(@sandraburnett3) reported
from
Cardiff, Wales
@davidcoldwell @SkyJohnnyNelson @TonyBellew @Carl_Froch @mrdavidhaye @PaulMalignaggi @SkySportsBoxing But not on @virginmedia sucks 😡
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’ve said this more than once before on here and I’ll say it again. VM broadband is crap!! Their Wi-fi is shi., keeps cutting out yet they promise it is better and stronger. Don’t believe it!! The old router was far better than this rubbish!!!
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia there seems to be an issue with tv and broadband in np20 area. Please sort it out, I’m missing the football #virginmedia #fault
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Still another 12 min and nothing time to cancel I think😡@virginmedia
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Lowri mifsud
(@lowri_mifsud) reported
from
Cardiff, Wales
@virginmedia would you please rectify the fault at cf235ar asap, been down 24 hours and @WalesRugby is in the morning. You even have an extra hour to do it as the clocks go back! Plus it is my birthday! @richardbranson @WelshRugbyUnion
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Kristian Brimble
(@kristianbrimble) reported
from
Cardiff, Wales
After calling Linksys, it was 45 mins on the phone with @virginmedia with the agent arguing with me that they can’t help with my hub if it’s in modem mode only for them to pass it on to someone else who changes a setting and asks me to reset. 30 wait for results now.
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Just been told by @Bluebells048 that I need to ring @virginmedia customer services ... for the 2nd time today - epic fail again people!
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia It says there's no problems in my area, my hub has the power light on it but the WiFi light isn't on
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Ian McIntosh
(@iantosh4) reported
from
Newport, Wales
@virginmedia Very frustrating as seem to just go around in circles with the same issues! Could you arrange for someone to call 2mo to discuss and resolve please (Save me calling and waiting again)
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Glenn Villis
(@thebaronvillage) reported
from
Cardiff, Wales
@virginmedia On the phone 20 mins and cut off . Broadband has been awful for about 6 weeks . Awful company
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
16min waiting for someone from virgin to answer the phone to have them hang up takes the piss so no I got to go all the way through the questions again to wait again come on virgin answer you phone @virginmedia
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Curtis_Tyler
(@OfficialCurtiss) reported
from
Cwmbran Central, Wales
@virginmedia have got to be the worst company to go with for broadband. Paying the “best broadband “ yet it drops every week. Trying to order a booster is a ******* nightmare , absolutely joke, shouldn’t even left SKY. Tamping 😡😤
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Dr Victoria Silverwood
(@SilverwoodVS) reported
from
Cardiff, Wales
@JackoGaz @virginmedia It’s down over the whole city. I broke it out of sheer frustration watching that drivel and spent the third period cooking vegetables rather than continue watching. That’s how serious it was 🥬🥒🥕🥦
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Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia is actually SHIT
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian H
(@ScouserIan86) reported
@virginmedia any idea what’s going on with the broadband in my area. It says in your status app there is no issue yet my WiFi is not working
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craig mason
(@superprinter) reported
Wow ,waiting to speak to a member of the @virginmedia team regarding my WiFi not working scrolling twitter, so many people with issues right now
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Ben Monaghan
(@sapperben) reported
@virginmedia C-0802211633. Unfortunately it has been put down as “apology to the customer” as the resolution.Nope, I’m after a refund for loss of service.CS agent told me to make that complaint and then another to the tech dept. Found you can’t have two at the same time!
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Mr Thomas
(@maddogman17) reported
@virginmedia Hello, I am not trying to pay, I have been trying to cancel for 3 months and they are chasing me for the payments of these 3 months (I no longer use the service). There is a DM option where you could arrange the callback. #GiveMeABreakBranson
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Andrew Govan
(@andrewpgovan) reported
@virginmedia @VirginMedia Lol...your response to an issue about you not answering the phone, chat or tweets....is to phone you???? Have you got a single clue how to operate in lockdown?
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Sam Noble 🤠
(@KnownAsNobbo) reported
@virginmedia Virgin Media's unusable service continues to plague my life. For the price of £40 per month I can't even open a web page in my own bedroom and have to access my University lectures via a hotspot at additional cost to myself. When will you do something about it?
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Sadfrankie
(@Sadfrankie1) reported
@virginmedia Let me see wait hours and they can't fix the problem. Is that enough information for you.
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rrobcook
(@rrobcook) reported
@donk0802 @virginmedia Is it definitely the broabdnad dropping out Mick and not just the WiFi? Their routers are notorious for having terrible "Smart WiFi" that goes bananas for absolutely no reason!
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Abu Zakiya
(@abu_zakiya) reported
@virginmedia Are you all bloody stupid! This is the reply I got from your customer service team GB I'm extremely sorry to see you have been trying since 4 days to cancel your contract. I can completely understand your concern and my apologies for the inconvenience caused......
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𝔼𝕣𝕟𝕖𝕤𝕥 𝔾𝕣𝕒𝕚𝕟𝕘𝕖𝕣
(@GraingerErnest) reported
@virginmedia hello. Is your call centre international? I keep getting a call from an international number telling me they’re from you and my internet is broken and they’re going to fix it for me. Given that it’s a brand new modem I have doubts.