Virgin Media Outage Report in Cwmbran Central, Torfaen County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cwmbran Central, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmbran Central and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Cwmbran Central, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Blackwood, Caerphilly, Pontypool and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Newport |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cwmbran Central, Wales
Latest outage, problems and issue reports in Cwmbran Central and nearby locations:
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@virginmedia do you have issues in CF83 ? Our business broadband is down again.
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Monkenstien.
(@3_monk) reported
from
Beechwood, Wales
@virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Trudi Foster
(@MsWhippet1) reported
from
St. Julians, Wales
@virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??
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Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
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𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫
(@3EyedTiger) reported
from
Caerphilly, Wales
@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st
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Tim Burns
(@TimmyGrunt) reported
from
Cardiff, Wales
Anyone suffering internet outage from @virginmedia ??
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
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Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
@virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Yousif Twaij
(@ytwaij) reported
@virginmedia Hello! I’ve tried raising a complaint through the web chat now as well and that still doesn’t work? This is ridiculous. Please give a contact email to directly forward my complaint to or I will refer to the financial ombudsman. Thanks
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Roy Marett
(@marett1955) reported
@virginhelp @Virgin @virginmedia Thanks I have spoken to them they have agreed I was misled. Getting a call back. I have said 48 hours or I change company and upscale to complaint on grounds of knowingly misleading.
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Richard Spencer
(@richspencer111) reported
@virginmedia trying to locate owner of very dangerous damaged green box 08000525738 not being answered . Any solution?
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Slow 🇵🇹
(@SlowVALORANT) reported
Once again, virgin media go down. Terrible ******* *****
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Nouman S Chaudhry
(@NoumanSChaudhry) reported
@virginmedia I won't come to social media if your processes were working properly. WORST CUSTOMER SERVICE EVER !!
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Doug Hughes
(@BostonDH) reported
@virginmedia broadband service has been terrible for 2 months now. Have gotten nowhere with your useless customer service. How can you continue to charge for a service you can’t provide?
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Louise 💙
(@lou1875) reported
@virginmedia planned works in area today supposedly between 9 and 3. We now have no landline? Cannot dial out or receive calls? According to status system there are issues with tv in area but not landline. We’ve done system reboots / unplugged etc and nothing?
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Nina Caplan
(@ninacaplan) reported
@virginmedia Neither. I am an existing customer, with a broadband package, wanting to have an actual conversation with a real human who has a working knowledge of the options. How didi you think I got atrocious customer service without calling that number?
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Jon
(@jon_Oncecontent) reported
@adrian_dimeo Hi there - I think you are the chief Information officer for Virgin media - any danger I can get some info for my order placed in August - so many failings - Its a joke - I thought BT were bad Virgin media - Terrible!
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Peter Goodman
(@PJGoodmanJnr) reported
@virginmedia The login screen on desktop and mobile just buffers and never loads as signed in? It’s my VirginMedia account