Virgin Media Outage Report in Cwmbran Central, Torfaen County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cwmbran Central, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmbran Central and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cwmbran Central, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypool, Cardiff, Cwmbran, Newport, Caerphilly, Blackwood, Abertillery and Blaina.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypool |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cwmbran |
TV | |
| Newport |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cwmbran Central, Wales
Latest outage, problems and issue reports in Cwmbran Central and nearby locations:
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.
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Nichola-Louise 💞🏴💞
(@nicholasmith6) reported
from
Cardiff, Wales
@ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x
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Phoebe
(@Phoebe98935634) reported
from
Cardiff, Wales
@virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time
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Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬
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Donna Wigmore
(@DjDonna105) reported
from
St. Julians, Wales
@virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.
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Wyn Emanuel
(@WynfordE) reported
from
Cardiff, Wales
@virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.
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Dan Williams
(@dlrwills) reported
from
Cwmbran Central, Wales
@virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.
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Chris A. Stott aka Taffie Baggie
(@TaffieBaggie) reported
from
Cardiff, Wales
@EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.
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🦋Laura 🦋
(@ItsLau_xo) reported
from
Cardiff, Wales
So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.
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Kita Williams
(@KitaW) reported
from
Newport, Wales
@virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!
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Nige
(@niamunna1) reported
from
Newport, Wales
@Nyge_79 @virginmedia Same here. Abysmal service. I'm often in a Zoom with 40 other people and I'm the only one who drops out.
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Gregg 🏴
(@GreggC_CC) reported
from
Newport, Wales
@rupinjapan @virginmedia I've lost my connection tonight myself. Guessing it's a network wide issue tonight
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always
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Pentwyn & Llanedeyrn Pickers
(@PentwynP) reported
from
Cardiff, Wales
@virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Good luck @virginmedia must have the worst post sales customer service in the known universe
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emeka
(@EOjimba) reported
@virginmedia I pay an extortionate amount for #broadband every month and have been without any broadband service since Saturday morning. There doesn’t seem to be any way to speak to anybody about these ongoing issues and this is now affecting my work. Terrible #CustomerService.
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kafhuss
(@kafhuss) reported
@virginmedia I'm having major ping issues yet your agents tell me I'll have to wait 24 hours ad they need to escalate. 3 days later and still the same. I've recently upgraded too. I need this resolving ASAP.
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Ben, Zen & Stan
(@BenZenStan1) reported
@virginmedia There is a broadband issue in our area which you are working to fix by the 18th.. The date keeps moving back!! Two people working from home here.. Rubbish I'm afraid
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Prince Giovanni🇬🇧🇬🇾
(@LRC2610) reported
@virginmedia It’s not the case of feeling this way. It’s a case of your company causing a problem and taking the delayed approach in resolving it.
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Ben, Zen & Stan
(@BenZenStan1) reported
@virginmedia No internet in our area since 3 August... Your service checker says there is a problem in the area before you ask.. How can it take so long to fix?? Dreadful service. Cannot wait to move internet provider
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Derek
(@Saintyman) reported
@virginmedia I have plugged the phone into the hub and rebooted it but the phone still doesn't work. No telephone light on hub
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Beth
(@BethAharris) reported
@virginmedia Still no WiFi this morning, I know it's a first world problem but I am unable to get any of the jobs I need to do done! Very frustrating
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Prince Giovanni🇬🇧🇬🇾
(@LRC2610) reported
@virginmedia We also asked if a new hub could be sent which we were told no (in case it’s a hub issue)- terrible service all around
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Denise Crowe
(@denise_crowe) reported
@virginmedia why won’t you answer your phone and deal with our query. When we get through you cut us off then send threatening emails when you can’t even answer our complaint. Your customer service is non existent, never have I dealt with such an appalling company before!!
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caitcrafter
(@Caitcrafter) reported
@virginmedia you sent me this message "Hi, to help you return our kit we can call and collect it from your address. Our team at Contact Engine will be in touch soon to offer you dates." Wish I knew what was going on! Since signing up to Volt on 27th July I've had no end of 1/2