Virgin Media Outage Report in Cwmbran Central, Torfaen County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cwmbran Central, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmbran Central and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cwmbran Central, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Cwmbran, Hengoed and Bargoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Newport |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cwmbran Central, Wales
Latest outage, problems and issue reports in Cwmbran Central and nearby locations:
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Newport, Wales
@virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!
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Kate Jones
(@katejones_cymru) reported
from
Cardiff, Wales
@virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@AndyDerricott @virginmedia If you're looking for some help from @virginmedia, good luck! Their customer support is non-existant.
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bert33uk
(@bert33uk) reported
from
Cardiff, Wales
@bluebirdchapo @WezTucker @virginmedia Don’t try Bt worst in the world for internet I’ve had it twice when I moved. Internet wouldn’t pull your hat off absolute shite they actually gave me compensation. plus all these newish companies offering great deals are shite as they all use Bt lines.
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Paul Hunter
(@PaulHunter1969) reported
from
Cardiff, Wales
@virginmedia please can you DM me? I can’t get through to the help desk.
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
@virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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Dan Mitchell
(@dmitchell1975) reported
from
Cardiff, Wales
@virginmedia problems all day with BB. Have rung twice, been cut off when call was transferring. Working from home is challenging today!!
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia That status page states there are no issues, the issues are apparently the walls in my house and my neighbours electrics even though it's been fine for the last 18 months
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James Clark
(@James76clark) reported
from
Cardiff, Wales
@virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia Yes it seems to go down at random times throughout the day usually late morning and during the evening
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ʇǝʇ🖤
(@TetDavis) reported
from
Cardiff, Wales
Pay £25 to watch the boxing and its freezing and stopping ever few minutes!? @virginmedia this is **** #JoshuaPulev
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues
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Enfys Jones
(@Jones1Enfys) reported
from
Cardiff, Wales
@virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!
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Ian Rawlings
(@IanRawlings2) reported
from
Newport, Wales
Got to love @virginmedia, having spent 1 hour 15 minutes on the phone waiting to speak to someone in their technical service, finally get through to be told they close in 15 minutes nothing they can do 😳 on the WiFi black spots better off getting something from Amazon 🤬🤯
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James Clark
(@James76clark) reported
from
Cardiff, Wales
Trying to get through to @virginmedia for an hour, only to then be cut off once being transferred! Poor show! Desperate to speak to someone as we have had our cables cut by resurfacing works!! 😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AE (she/they)
(@ayenomaybe) reported
How do I get in to touch with you @virginmedia about the router - we can't connect to it at all! We've done everything to sort it and it's still not working. Trying to get through to you on the phone and through the website is like going around on circles.
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David Taylor 🏴 🇪🇺
(@gm8arv) reported
@ukhost4u As a matter of interest the upload times for a ~3.5 MB file changed from 1.75 seconds before the move to 2.25 seconds after. That's from Virgin Media 25 Mbps service in Edinburgh, so a drop from 16 Mbps to 12 Mbps.
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Yellowman71
(@Yellowman71) reported
@virginmedia again! Suppose to have 500mb, I have 1mb download at the moment. Sort your service out.
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Benjamin Dodds
(@Ben_C_Dodds) reported
@SkyHelpTeam waiting over 4 mths for broadband installation, booked in & they don’t turn up for the 4th time Staying loyal means absolutely nothing #sky believe in better because you won’t get any service with us @virginmedia however very happy to have me set up with in 2 wks
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Ben Gargan
(@BenGargan1) reported
@ANGELA05326331 @virginmedia They have robbed me of over £500, I tried to cancel at the start of July and I’m still failing…. Constant false promises, constant lies and even some fraud chucked in. Please persist, they seemingly don’t care who they steal money from. Good luck
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Justin Hams
(@Jace1959) reported
@virginmedia No it’s a network issue and it’s still not working only 3 days now and apparently only 4 to go. But it’s ok I only have 3 people working from home this week and your representative basically told me it’s tough as the system said nothing can be done to help
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Harini Iyengar
(@Harini_Iyengar) reported
@virginmedia I hear the same phone message saying they are sorry there are service issues in my postcode area, engineers are working on it but it is a complicated problem, they know I registered for text update & I should check the link. The link still says no probs in my area. What is true?!
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Plum Stone
(@BearRowls) reported
@virginmedia internet seems to be down for Virgin in #S70 area
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Justin Hams
(@Jace1959) reported
@virginmedia So what am I paying for as I sit here in the cold and can’t work. I’m assuming Virgin will be compensating me for loss of service and wages? And why if this has been a problem since Saturday why hasn’t anyone looked at it which was what I was told.
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Anatol Orient
(@AnatolOrient) reported
@virginmedia Good morning. Please find out current status of repair to service in W10 5SX. We’ve had no broadband or landline since Friday afternoon when you said repair by 9am today. Your phone line has no info. Thank you.