Virgin Media

Virgin Media Outage Report in Cwmbran Central, Torfaen County Borough, Wales

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cwmbran Central, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmbran Central and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cwmbran Central, Torfaen County Borough, Wales 09/28/2025 22:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cwmbran Central, Torfaen County Borough, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Caerphilly, Hengoed and Bargoed.

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City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomCardiff Total Blackout
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

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Virgin Media Issues Reports Near Cwmbran Central, Wales

Latest outage, problems and issue reports in Cwmbran Central and nearby locations:

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.

  • Jones1Enfys Enfys Jones (@Jones1Enfys) reported from Cardiff, Wales

    @virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!

  • RachJ_ Rachel Jones BSc. (@RachJ_) reported from Bargoed, Wales

    Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!

  • katejones_cymru Kate Jones (@katejones_cymru) reported from Cardiff, Wales

    @virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP

  • dmitchell1975 Dan Mitchell (@dmitchell1975) reported from Cardiff, Wales

    @virginmedia problems all day with BB. Have rung twice, been cut off when call was transferring. Working from home is challenging today!!

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia I followed the steps there is nothing wrong with the equipment and it doesn't list anything wrong in the area however at the times it goes down other people with virgin in the area who I know also experience the same issues

  • emilyjane73 LauraT 🔶 (@emilyjane73) reported from Cardiff, Wales

    @virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia That status page states there are no issues, the issues are apparently the walls in my house and my neighbours electrics even though it's been fine for the last 18 months

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!

  • James76clark James Clark (@James76clark) reported from Cardiff, Wales

    Trying to get through to @virginmedia for an hour, only to then be cut off once being transferred! Poor show! Desperate to speak to someone as we have had our cables cut by resurfacing works!! 😡😡

  • TetDavis ʇǝʇ🖤 (@TetDavis) reported from Cardiff, Wales

    Pay £25 to watch the boxing and its freezing and stopping ever few minutes!? @virginmedia this is **** #JoshuaPulev

  • RachJ_ Rachel Jones BSc. (@RachJ_) reported from Bargoed, Wales

    Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia

  • huwgat Huw Llewellyn (@huwgat) reported from Cardiff, Wales

    Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Newport, Wales

    @virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!

  • huwgat Huw Llewellyn (@huwgat) reported from Cardiff, Wales

    @virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!

  • bert33uk bert33uk (@bert33uk) reported from Cardiff, Wales

    @bluebirdchapo @WezTucker @virginmedia Don’t try Bt worst in the world for internet I’ve had it twice when I moved. Internet wouldn’t pull your hat off absolute shite they actually gave me compensation. plus all these newish companies offering great deals are shite as they all use Bt lines.

  • PaulHunter1969 Paul Hunter (@PaulHunter1969) reported from Cardiff, Wales

    @virginmedia please can you DM me? I can’t get through to the help desk.

  • James76clark James Clark (@James76clark) reported from Cardiff, Wales

    @virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles

  • IanRawlings2 Ian Rawlings (@IanRawlings2) reported from Newport, Wales

    Got to love @virginmedia, having spent 1 hour 15 minutes on the phone waiting to speak to someone in their technical service, finally get through to be told they close in 15 minutes nothing they can do 😳 on the WiFi black spots better off getting something from Amazon 🤬🤯

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JeanieFinlay Jeanie Finlay (@JeanieFinlay) reported

    Trying to edit remotely with intermittent WiFi from @virginmedia is driving me bananas. Patchy signal. Is the virgin down in Nottingham today?

  • PurpleHayesUK Richard Hayes (@PurpleHayesUK) reported

    @virginmedia I pay you over £1500 a year for a service. Is a conversation with a human really that much to offer?

  • SCOTTISH_28 James (scottish) Docherty🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@SCOTTISH_28) reported

    @virginmedia I bet Tuesday comes and no box will be here and the email she just got about a technician coming i bet they all cancel

  • locallfc gregg🇿🇼 (@locallfc) reported

    @virginmedia No issues rn. But it gets to around 9pm and it always just slows down or doesn’t work.

  • shireen124 Shireen 🦋 (@shireen124) reported

    @virginmedia It was the update that caused the issue I had to uninstall the update

  • SCOTTISH_28 James (scottish) Docherty🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@SCOTTISH_28) reported

    @virginmedia The box i was told to buy by virgin last friday at 4:18pm doesnt work order a new one, wont be here till Tuesday send my gf to a hotel to do her work again like last week n call 08009539500 on tuesday when it gets here! This is disgusting!!!!!

  • z_inita Zinita (@z_inita) reported

    @virginmedia No area issue on the service status. What else can we do please?

  • richiemorton01 Richie Morton (@richiemorton01) reported

    @virginmedia Still crap still can't use it as a modem and still having to boost it around the house.....so peachy #pisspoor

  • washu Surgeon Admiral Washu (@washu) reported

    @virginmedia LC , was in the wee hours of the night rather than now, I suspect it was a bit of DNS trouble. Would be nice if VM put up honest Status issues and historical ones like other much smaller ISP's do

  • gregarus Greg hook (@gregarus) reported

    @virginmedia No need now, all sorted, never to use any Virgin products from now on just slate the company off just as they have mugged me off!!!