Virgin Media Outage Report in Cwmbran Central, Torfaen County Borough, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cwmbran Central, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmbran Central and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Cwmbran Central, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Blackwood, Cwmbran, Caerphilly and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cwmbran Central, Wales
Latest outage, problems and issue reports in Cwmbran Central and nearby locations:
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This is Carl🏳️🌈😺🏴🍕
(@Carl_E88) reported
from
Cardiff, Wales
@virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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Mark Smith
(@markccfc70) reported
from
Cwmbran Central, Wales
Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.
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Stuart Ropke
(@stuart_chc) reported
from
Cardiff, Wales
@eggynewydd @virginmedia Dismally slow. Yes.
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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amanda roberts
(@amandaroberts10) reported
from
Cardiff, Wales
@virginmedia is there a problem in the CF23 area ... no WiFi??
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia Cancel the contract and go to Sky
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia That's not going to help me reset my password.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
@virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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Christina Macaulay
(@macauc01) reported
from
Cardiff, Wales
@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jess 🌱 🔜 Develop:Brighton
(@xjessioux) reported
@virginmedia Not helpful at all, I’m well aware of how to track my complaint. All I need is for you to cancel my contract but you are prolonging the process and intentionally disconnecting on the phone. Literally a scam. It’s not okay, and I need this resolved ASAP.
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Carrie
(@bbycarriep) reported
@virginmedia you’ve been down all day, had no internet connection since I work up at 9am and it’s still not working at 2am ? I’m using data to tweet this
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Katrina Harris MA
(@KatHarris42) reported
Oh well @virginmedia expect a formal complaint and I will be complaining to the financial ombudsman. You have taken money from my account without my permission. For the past 3 weeks I have had to 'moan'about your poor service. #poorcustomerservice
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Demba1415
(@Daveem14) reported
@virginmedia And 24 hours later, your website gets stuck on "Checking your connection for issues"... Nothing but issues with your service over the last 3 months. Unstable connection and getting 1/3 of the speeds I should with no access to help.
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Ronnie Singh
(@RonnieS186) reported
@virginmedia Usual shocking service, I've tried ringing several times to cancel and get cut off. Then get transferred to customer relations via WhatsApp and got no response in 24 hours. All I want to do is cancel!?
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PK
(@Parv_) reported
@virginmedia is there work going on in the B70 area? Internet is down and I the status page on your website is not loading as usual.
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Dan Jackson
(@beesman) reported
If you're ever feeling enticed by high speed low cost broadband deals from @virginmedia, don't do it. Daily outages are the norm not the exception, & there's always a "technician in the area" to fix the problem at a future time. Garbage. @TomMockridgeVM
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Yes, we’ve all reported it and service update says fix by 4pm today. Thanks.
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Sanjit Singh Chudha
(@sanjitchudha) reported
@virginmedia Don't get me started on the hassling phone calls which followed ... off the scale. Bad form
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ArcticFox19779
(@ArcticFox1977) reported
@virginmedia @DianaRoss Is there gigs for engineers to turn up at your house to fix cabling issues that has been ongoing for 2 months?? That would ve some lineup.