Virgin Media Outage Report in Penywaun, Rhondda Cynon Taf, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penywaun, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penywaun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 03: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Penywaun, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Pontypridd, Hengoed and Merthyr Tydfil.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Wi-fi | |
| Caerphilly |
Internet | |
| Caerphilly |
Internet | |
| Pontypridd |
Internet | |
| Hengoed |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Penywaun, Wales
Latest outage, problems and issue reports in Penywaun and nearby locations:
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Jason Howe
(@H7WEJ) reported
from
Caerphilly, Wales
Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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Paul Dignam
(@pauldignam) reported
from
Pontypridd, Wales
@AdamLee2011 Same not working for me either @virginmedia
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M
(@FROMMARGAM) reported
from
Margam, Wales
Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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Rhys Caswell
(@CaswellAlun) reported
from
Pontypridd, Wales
Virgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!
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Lee Gilbert
(@LeeMGilbert) reported
from
Pontypridd, Wales
@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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Kevin Williams 💙💛🏴
(@williamsk67) reported
from
Treharris, Wales
@JonoMoulds We’ve got a problem with Virgin media, too. We cancelled his mobile phone contract when it ended, but they kept on charging him. I cancelled his DD, now they are threatening to send the bailiffs round. Absolute ***** the lot of them. I’m ****** fuming butt!
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Gary Carter
(@Cartergaz) reported
from
Maesycwmmer, Wales
@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen
(@steveaitch) reported
Starting to think Virgin Media's fault resolution times are entirely made up.
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Max
(@klugermax) reported
Hey @virginmedia im moving house tonight and you told me the internet would stop tonight but we’ve woke up to it already gone. Can you help?
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franca
(@Francafiora) reported
@virginmedia cancelled my internet. I’ve moved. I owe u £0. U want your very old Hub back, said u would send a returns bag; U never did but u do send harassing texts & charges for the very old Hub. Your service is way below par. Just send me the damn returns bag, not difficult.
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John17
(@Yonzinho06) reported
@virginmedia Surely this is a better idea than it going down all the time at peak times? Ive just had enough of virgin now, worst decision I made renewing my contract for a further 18 months I would rather pay more for a better service and better customer service, I'll know for next time!
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Dax in London
(@RelaxWithDax) reported
@virginmedia I'm based in west London and have been getting over 100Mb download 🏅for quite a few months until recently. For the last month or so, I've been getting less than 50Mb. Nothing has changed my side, are you guys having an issue your side?
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John17
(@Yonzinho06) reported
@virginmedia Your company dont care one bit about its customers if you did you would listen to all the criticism and do something about it, virgin media has a very bad reputation for connection always going down and bad customer service
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Kirsty Spence
(@KirstySpence) reported
When your data is breached by @virginmedia who contact you to tell you - but they do nothing about it?! 😤 can someone contact me as you’ve broken the law .. thanks.
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Claire Mawdesley
(@ClaireMawdesley) reported
@virginmedia Right. More issues yet again today. I have spoken with the call center who said they can't assist as there application is down. I am so cross with this service. There is apparently no complaints team either for me to speak to.
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Shane | SNEAK
(@zStormP) reported
@Immortal_Bunnie Yeah, everyone that I know has had issues with them. Like the downdetector site shows that Sky outages is always bad haha. Yeah. I use to be Virgin media and I didn't have any issues. My auntie put me on this internet before. I wouldn't even say they are £25 lul
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Tom Marks
(@T0m_Marks) reported
@virginmedia hi, my Internet has gone down while I'm working from home, when will it be back up?