Virgin Media Outage Report in Penywaun, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penywaun, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penywaun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Penywaun, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Caerphilly and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Wi-fi | |
| Caerphilly |
Internet | |
| Pontypridd |
Internet | |
| Caerphilly |
Internet | |
| Caerphilly |
Wi-fi | |
| Pontypridd |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Penywaun, Wales
Latest outage, problems and issue reports in Penywaun and nearby locations:
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M
(@FROMMARGAM) reported
from
Margam, Wales
Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Simon Rees
(@si_rees) reported
from
Margam, Wales
@virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusinesshelp @vmbusiness @GrumbleGutsUK Ours still doesn't work... 3 weeks
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you
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Sara-Jane
(@identiti32) reported
from
Price Town, Wales
@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Rhys Caswell
(@CaswellAlun) reported
from
Pontypridd, Wales
Virgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
Cheers @SkyUK for ruining your app. Bloody stupid. I’m beginning to hate sky. I think I’ll check out @virginmedia instead
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Lee Gilbert
(@LeeMGilbert) reported
from
Pontypridd, Wales
@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
@SkyHelpTeam @SkyUK @virginmedia Load of crap. Removed a good application and replaced it with utter crap. Nice move Sky.
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Simon Rees
(@si_rees) reported
from
Margam, Wales
@virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ollie Jeffery
(@JefferyOllie) reported
@virginmedia Oh yes use the data on my phone to look at if @virginmedia I pay for and see if it working. Silly me. I pay Virgin to check there service! I fed up with this
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QueenofOversharing
(@Kayleidogyn) reported
@DannyUK @virginmedia I hate the “those offers are for new customers” bullshit. Yeah, we don’t give good deals to ppl who’ve paid thousands and thousands over the years. **** you lot!
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Alex 🚀
(@aif_alex) reported
.@virginmedia fix my internet of I’m switching providers and suing for breach of contract
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Lee Fellows
(@LeeFellows83) reported
@virginmedia how do I cancel my subscription?
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a⁶
(@grxwxl) reported
@virginmedia hi 👋🏽 no internet all day, been down since the morning through till now - have reset hub via reset button, then turned it off for 10 mins and back on still no joy - been on the phone that didn’t help and been on hold for what feels like a lifetime
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Me #MakeVotesMatter #DefundCarbon #DFIU
(@TBallam) reported
@virginmedia just spent another > 30 mins of my life that I won't be getting back and was told they can't give me the new GRE username and password! The internet has been down for over 6 days now on a connection with a 24hr fix after first fault notification!
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DannyUK #BLM
(@DannyUK) reported
@Kayleidogyn @virginmedia The trick with virgin is to cancel. Refuse any and every offer they give you. They'll call you within a week with an even better offer to stay. Then it's up to you whether you take the lower offer for the **** service they provide or go to a half decent provider!
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Kathryn Malone
(@KathrynMalone19) reported
@virginmedia Been online all day and no customer relations person has contacted me. This is absolutely atrocious customer service!
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Chetz
(@C14ETN) reported
@virginmedia @O2 Let’s hope O2 customers service and how they look after valued customers is a millions times better then virgin media’s non existent level of service!
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Grant Burnip
(@GrantBurnip) reported
@virginmedia Hi, the reason I wanted an email was for two organisations to work together to resolve an issue, would the complaints team pick this up to resolve and liaise with oppo?