Virgin Media Outage Report in Penywaun, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penywaun, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penywaun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Penywaun, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Maesteg, Pontypridd, Caerphilly, Hengoed, Bargoed and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Maesteg |
TV | |
| Pontypridd |
Total Blackout | |
| Caerphilly |
Internet | |
| Pontypridd |
TV | |
| Pontypridd |
TV | |
| Caerphilly |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Penywaun, Wales
Latest outage, problems and issue reports in Penywaun and nearby locations:
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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Lee Gilbert
(@LeeMGilbert) reported
from
Pontypridd, Wales
@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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Jason Howe
(@H7WEJ) reported
from
Caerphilly, Wales
Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Kevin Williams 💙💛🏴
(@williamsk67) reported
from
Treharris, Wales
@JonoMoulds We’ve got a problem with Virgin media, too. We cancelled his mobile phone contract when it ended, but they kept on charging him. I cancelled his DD, now they are threatening to send the bailiffs round. Absolute ***** the lot of them. I’m ****** fuming butt!
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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Paul Dignam
(@pauldignam) reported
from
Pontypridd, Wales
@AdamLee2011 Same not working for me either @virginmedia
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Gary Carter
(@Cartergaz) reported
from
Maesycwmmer, Wales
@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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M
(@FROMMARGAM) reported
from
Margam, Wales
Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mrs Y
(@unlessIsayso) reported
@virginmedia We’ve already done that and have to wait until 16th. Just can’t understand why the cable wasn’t properly tethered after the first incident.
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dinesh shah
(@dinesh65) reported
@virginmedia still no sign of someone to fix my line. Great VM threaten to charge me £25, but looks like no show from them!
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Rich Toon Hall
(@RichHal97426628) reported
@virginmedia Yes, I’ve gone through every test there is on your website, I’ve had 500mb twice since I upgraded, your turning it down and you know it, your advertising average speeds but mine are not averaging half those you advertised
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Mark Westwater
(@truegravity) reported
@virginmedia £20.43 for a phone call to report a broadband problem I have. Do you think that’s acceptable? I thought you partnered with @O2 I still have the broadband problem. That’s totally disgusting.
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kim kiefer
(@KIMKIEFER_) reported
@virginmedia how do I cancel my broadband contract of 8 years? No luck on phone line where they keep talking about retention on a crunchy line and then cutting me off #dontwannabeavirginnomore
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Vicki McNairn
(@VickiMcnairn) reported
@virginmedia Hi we have received moved to Virgin and our wifi connection is now terrible. Have moved router and reset it’s almost daily and does not help. Can someone help?
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James Dodds
(@jimd198421) reported
@virginmedia why for the past 7-14 days am I getting freezing pictures on every channel, reboot the v6 box which does nothing also seems to be after you have "upgraded" the network in our area. your customer service is shocking as you can't get through to anyone. any ideas???1/2
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Nouman N
(@nouman1327) reported
@virginmedia why it’s so hard to cancel broadband? I was redirected to 3 different persons on the phone who tried to re-sell me - even I informed them that I don’t need new services. Then ended up waiting for 38 mins and no response. Could you help please?
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Emil Jones
(@Emiloldskool) reported
@virginmedia Your company doesn't seem to realise that this is an emergency. For some weeks her phone, could only pick up your'helpline'...and you have managed to charge her for everyone of these errant calls.
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Dockers
(@rdock88) reported
@virginmedia Having issues with internet connection. The 0345 454 1111 number is telling me there are issues and engineers are fixing a "complex" problem. The link it gives me via text says that there are no issues. Can you let me know which it is?