Virgin Media Outage Report in Penywaun, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penywaun, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penywaun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Penywaun, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Ferndale, Caerphilly, Tonypandy, Blackwood and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Ferndale |
Internet | |
| Caerphilly |
Internet | |
| Tonypandy |
Internet | |
| Blackwood |
Internet | |
| Blackwood |
Internet | |
| Blackwood |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Penywaun, Wales
Latest outage, problems and issue reports in Penywaun and nearby locations:
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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alex wright
(@aliander) reported
from
Pontypridd, Wales
@virginmedia I'm fed up of trying to get in touch to sort out my rubbish broadband service, due to the fact you cant keep your end of the contract please cancel mine.
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Karyn Phelps
(@Karyn_P2018) reported
from
Church Village, Wales
@SophieEB @virginmedia Can you sort my internet issues please?
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Gary Carter
(@Cartergaz) reported
from
Maesycwmmer, Wales
@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@virginmedia do you have issues in CF83 ? Our business broadband is down again.
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Jason Howe
(@H7WEJ) reported
from
Caerphilly, Wales
Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.
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Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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Kevin Williams 💙💛🏴
(@williamsk67) reported
from
Treharris, Wales
@JonoMoulds We’ve got a problem with Virgin media, too. We cancelled his mobile phone contract when it ended, but they kept on charging him. I cancelled his DD, now they are threatening to send the bailiffs round. Absolute ***** the lot of them. I’m ****** fuming butt!
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ANDREW JUDD
(@cardiffrebel) reported
from
Pontypridd, Wales
@SonyUK #Xperia5II @virginmedia need help activating WiFi calling on my wifes new Xperia 5ii have gone in to settings to activate but option missing?
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Michelle
(@msb1302) reported
from
Treforest, Wales
@virginmedia Nope still down and isn't just me in the area.
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯
(@JamesMartin02) reported
from
Pontypridd, Wales
@virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫
(@3EyedTiger) reported
from
Caerphilly, Wales
@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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Jambo🏴
(@Cluchman1) reported
from
Treforest, Wales
Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Bethan
(@_bethancottrell) reported
from
Pontypridd, Wales
@virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Robson
(@Dobba1980) reported
@virginmedia What a surprise more internet trouble. Do you actually provide internet service or is that just a myth?
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myfanwy evans - politically homeless
(@MfanwyEvans) reported
@virginmedia My house phone does not work at all, can't get dialling tone and a lot of crackling on line. It is a landline and I have checked to see if it is a general problem, and it is not, just my phone.
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ricky ginger biglove
(@gingerbiglove) reported
@virginmedia Earliest engineer is over 1 week away. Its a 30 minute fix!!
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Andy Fulwood
(@fully69) reported
@virginmedia I have called many times but can never get to talk it through anyone, I’ve done the text chat as well and that fixes the issues for a day then it then falls back to slow speeds
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The Dandy Highwayman
(@GitGudDandy) reported
@virginmedia There won't be an engineer in my area, you do not provide service to this region, which is why I left in the first place. Not that it stopped your CS team harassing me day and night with unwanted phone calls to make me reconsider. 1/2
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kng100
(@Thee__archangel) reported
@virginmedia No she hasn’t, she doesn’t have a Twitter account. She has stated that she has called 6 times, spoke to a team member and been told that she will receive a call, whic never came. This has been over a period of 2 months. Also enquired on your website twice and received no reply.
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Rebecca
(@Rebeccareillyxx) reported
@virginmedia I want someone to ring me back today. I am still having problems but I am not waiting on hold for another 2 hours again.
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Colin
(@theabingdontaxi) reported
I phoned Virgin Media again today @Dawnthebesom price down *again* from £42 to £37 pcm: why don't they just do this automatically?!
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Egostatical J
(@EgostaticalJ) reported
@abbiegrimesxxx @virginmedia Yep, customer service is terrible, I tried to cancel in October, had been with them 4 years and they tried to tell me I needed to pay over £200. Gfo took them till February to realise they were in the wrong, still haven't had an apology yet
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Andrew Grove
(@henry_1664) reported
@virginmedia I raised first complaint 17/1/21 which since been informed that has been closed despite me calling to keep it open on approx 6/2/21 then I have raised subsequent complaints on 12/2/21 and 2 further complaints on 02/03/21 due to lack of action to deal with the issue.