Virgin Media Outage Report in Penywaun, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penywaun, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penywaun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Penywaun, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Tonypandy, Blackwood and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Tonypandy |
Internet | |
| Blackwood |
Internet | |
| Blackwood |
Internet | |
| Blackwood |
Wi-fi | |
| Caerphilly |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Penywaun, Wales
Latest outage, problems and issue reports in Penywaun and nearby locations:
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Lee Gilbert
(@LeeMGilbert) reported
from
Pontypridd, Wales
@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
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Sara-Jane
(@identiti32) reported
from
Price Town, Wales
@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Simon Rees
(@si_rees) reported
from
Margam, Wales
@virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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Simon Rees
(@si_rees) reported
from
Margam, Wales
@virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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M
(@FROMMARGAM) reported
from
Margam, Wales
Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
Cheers @SkyUK for ruining your app. Bloody stupid. I’m beginning to hate sky. I think I’ll check out @virginmedia instead
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
@SkyHelpTeam @SkyUK @virginmedia Load of crap. Removed a good application and replaced it with utter crap. Nice move Sky.
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you
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Rhys Caswell
(@CaswellAlun) reported
from
Pontypridd, Wales
Virgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rebekah Walker
(@Rebekah40347083) reported
@virginmedia I will be reporting you to ofcom as it’s to hard to cancel so something needs to be done
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Ana Teresa Pereira
(@ana_t_pereira) reported
@medwds @virginmedia Wow, over 4 years later and it's still crap.. It's pretty unbelievable. Especially as they're a major broadband and mobile provider, like you said.
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Dame Michy
(@MichyUK) reported
@virginmedia It's fine now thank you but your customer service caused us immense stress. The hold time is unacceptable. Do you not think it a coincidence that there was "no known fault in the area" yet our 2 day "fault" corrected itself once we finally spoke to an agent?
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Eliza
(@geographyeliza) reported
@virginmedia awful service whilst trying to raise the fact that engineering works were undertaken at my address after I cancelled the package, therefore this was done without my permission. Tried to call up and just been passed between different people and eventually disconnected
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Haylz 💙
(@Haylzhope) reported
@virginmedia 2/2 Very unhappy with 0 trust with virgin after what's happened today so please can someone confirm and send an email for confirmation that my services have gone back to what they should be! Not a happy customer at all! 3/18 month contract....roll on to renewal!
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DAN
(@dholmes8) reported
@virginmedia As per normal no problems in my area. That's all you ever get from virgin.
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Brandon Fletcher
(@BranLCFC28) reported
@virginmedia 24 July, you sent the wrong number for one, then when we ring up you refuse the send the correct number and a new SIM card, I’m looking at taking this a lot further because it’s illegal what your doing, we are paying for a service that we are not receiving
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Chaz Boynton
(@cha2t3r) reported
@virginmedia just spoke to a customer advisor tried to get a deal under £30 but she said that was the lowest she could do but she was very rude but then tried to put me through to be disconnected straight away not happy at all
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scotty
(@NFFC18652) reported
@virginmedia Don’t bother. I’m sick of getting in touch with virgin. We’ve had an on going issue for years. Your internet is absolutely terrible. Your customer service is terrible and I can’t wait to get rid of your service. Shocking is an understatement
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sparkles
(@Sparklymanda) reported
@virginmedia is there an issue with data on the accounts. Both mine and daughters saying need to buy more but have unlimited