Virgin Media Outage Report in Beechwood, Newport, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beechwood, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beechwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Beechwood, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Penarth, Newport, Clevedon, Cwmbran and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
||
| Caerphilly |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beechwood, Wales
Latest outage, problems and issue reports in Beechwood and nearby locations:
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia No not yet your IVR won’t let me and your i’m waiting for a response from webchat, but that will take ages.. surely there must be a way to get though the awful IVR to speak to a human!
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Any idea why I was not notified about the outage?
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Huw Roberts 🏴
(@huwtroberts) reported
from
Cardiff, Wales
@virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.
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🏴🏴 gerard JOCK dowdall
(@gerard120474) reported
from
Newport, Wales
@virginmedia my internet down , gone through all the tests ETC , been on hold for 35 mins+ twice . done test and its taking me to book an engineer but that page crashes when trying to book . trying to get my wifi up as my wife works from home and turn off a box im not using
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia your IVR is **** and there is a outage in my area and i’m trying to talk someone and your shitty IVR keep trying to text me links and I just want to speak to a bloody human!
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do
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Julie Wells
(@juliewells77) reported
from
Cardiff, Wales
@virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬
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captains log
(@kirkyboy79) reported
from
Cardiff, Wales
That new #virginmedia advert ,******* all they need in the advert is sid james with a wig on and they have got the lot,
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia having a problem with my daughters phone contract but can't get through on the phone lines to resolve this problem
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one
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karen
(@karen16464933) reported
from
Cardiff, Wales
@channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss
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🌈Knazzer
(@knazzer) reported
from
Cardiff, Wales
@virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Ok, the IVR said that there is a outage in my area and that it should be working by 4pm, what time do your customer service lines close?
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Francesca James
(@FrankieJ4m3s) reported
from
Cardiff, Wales
The worst service ever from @virginmedia - been trying to cancel my account since March. I do appreciate problems with lockdown etc but we’re almost in October! Nobody at all seems to want to take responsibility - passed from pillar to post!
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia how is hanging on the phone for more than 30 mins acceptable? You get a *** full of money from me and my Aunt separately. £180 pm your service is extremely poor!!!
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Ash Downey
(@AshDowney1) reported
from
Cardiff, Wales
@CatOz83 @virginmedia Hi! You connected yet? I’m down the Bay too and haven’t had anything since 9 this morning
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia broadband down again. For improvements apparently. No notification or prior warnings. Losing a days work. Great!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Williams
(@casper197635) reported
@virginmedia @ItsBigZuu Just sort your broadband and service out. That's more than enough
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Nicho 🐝
(@nicho2802) reported
@thebadgemanltd @virginmedia @VirginMediaNews 100% true pal,absolutely shite company,I'll never go back to them
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LUFC forever 🏆💙💛💙💛🏆
(@P5ychoR) reported
@virginmedia I've text i am so close to canceling my contract this service is atrocious
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Zeekᴮᴸᴹ
(@Ezekielstweets) reported
@MadDogIreland @virginmedia @PlayStation Mine is down too but I’m not with that provider
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Emily Davies
(@ememilydavies) reported
@virginmedia you should be ashamed. Will you reply to this? Probably not, because it’s a problem you are running away from, not facing up to. Wake up. There is no Planet B. Stop sending all your equipment to landfill.
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Alan
(@AlanFage) reported
from
Harlow, England
@virginmedia as per your instructions contacted customer services. Still no resolution with loss of random internet connection, what a joke. As long as only one of us at home uses the broadband at any one time, we should be ok!!!
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Spectres s
(@sspectress) reported
@virginmedia @TheParentsZone are your team aware of this issue? Any tips please? #InternetSafety #protectourchildren
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connor
(@pompey4502) reported
@virginmedia can someone help me order
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Barry Buckley
(@Barryb5454) reported
from
Garrane, Munster
@OireachtasNews @kodonnellLK @eir That would have me contact ( disconnections) straight away. I recently had to contact virgin media and Bord Gais and both answered immediately and had the problems sorted the same day.
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Martin Graham
(@GrahamGraham657) reported
@virginmedia When i call your failts line the automated test part says it needs to send a signal to the box and it will take trn minutes and then drops me