Virgin Media outages and service status in Beechwood, Wales

Problems in the last 24 hours in Beechwood, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beechwood, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Beechwood, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Pontypool, Cwmbran, Blackwood, Nailsea, and Portishead.

City	Problem Type	Report Time
Cardiff	Internet	18 hours ago
Newport	Internet	22 hours ago
Cardiff	Internet	23 hours ago
Cardiff	Internet	2 days ago
Cardiff	Internet	3 days ago
Cardiff	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Beechwood, Wales

Latest outage, problems and issue reports in Beechwood and nearby locations:

• 
  Darren Coomber (@Dazc090861) reported 54 seconds ago from Cardiff, Wales

  @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

• 
  Dom Silva (@DomSilva2) reported 2 minutes ago from Cardiff, Wales

  @virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡

• 
  Trudi Foster (@MsWhippet1) reported 5 minutes ago from St. Julians, Wales

  @virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.

• 
  andy lanyon (@andylance1977) reported 10 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  cai 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@caialed) reported 22 minutes ago from Cardiff, Wales

  @virginmedia why am I paying £45 a month for my internet to constantly be down

• 
  Sam Sims (@mantha_1976) reported 24 minutes ago from Newport, Wales

  hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)

• 
  Right Direction (@BackOnTrack__) reported 25 minutes ago from Cardiff, Wales

  @virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough

• 
  Ryan Davenport (@Welsh_Saint14) reported 28 minutes ago from Cardiff, Wales

  @virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best

• 
  Gill Harrison (@gillih) reported 29 minutes ago from Portishead and North Weston, England

  @virginmedia Nothing on there - just a lot of people with same issue! I’ve changed my password, run a security scan and still not getting emails or able to send. What do you suggest I do now please?? @VirginMediaCorp @virginmedia

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 31 minutes ago from Cathays, Wales

  @virginmedia It's not intermittent, it's completely down in CF23.

• 
  Right Direction (@BackOnTrack__) reported 34 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  Louise Dare (@lou_dare) reported 38 minutes ago from Ringland, Wales

  @virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st

• 
  Brody (@brodyanderson_) reported 38 minutes ago from Cardiff, Wales

  @virginmedia Yeah have already called. Reports no service issues in my location despite online reporting intermittent issues this morning. Ability to book an engineer has disappeared. Help appreciated - now over 24h without connection

• 
  𝗣S. (@philscully) reported 41 minutes ago from Cardiff, Wales

  @virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered

• 
  Nathan Rhys George (@orangethunder_) reported 43 minutes ago from Cardiff, Wales

  I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 47 minutes ago from Cardiff, Wales

  @virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!

• 
  Right Direction (@BackOnTrack__) reported 50 minutes ago from Cardiff, Wales

  @virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!

• 
  MaartenX. (@MaartenSleeckx) reported 56 minutes ago from Victoria, Wales

  @virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.

• 
  Tim Burns (@TimmyGrunt) reported 59 minutes ago from Cardiff, Wales

  Anyone suffering internet outage from @virginmedia ??

• 
  Sam Tempest (@SATempest) reported 59 minutes ago from Cardiff, Wales

  @virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James (@jamestaylor1) reported 7 minutes ago

  @KenWhittall68 @virginmedia It was the same on sky. Not down to Virgin

• 
  TJ Hughes (@FromTinyPennies) reported 7 minutes ago

  My VirginMedia contract is ending soon (thank goodness), but a couple of weeks ago they contacted me to tell me that my box was outdated and could cause issues with recordings. All of a sudden, the issues that are causing me to cancel, have ramped up. Can't play recordings now.

• 
  Del 🌈 (@derrickca) reported 8 minutes ago

  @virginmedia WiFi has crashed out 3 times already this morning. The service is appalling. Trying to do some really vital work. Rebooted 3 times now. Getting seriously peed off 🤬

• 
  Lay D Fingers (@LayDFingers) reported 9 minutes ago

  @virginmedia can you please help me by sending a confirmation of my final bill pronto

• 
  🇬🇧 Rob @No-Bull-Politics 🇬🇧 (@bull_robin56713) reported 9 minutes ago

  @virginmedia I'm sure I'm not alone in having asked you to reduce my service, such as cancelling a second set-top box, in order to reduce my bills. As you can see here I asked for my bills to be reduced in Jan 2024. Yet notice how those bills have crept up again ever since. There has been no increase or improvement in the service you provide to justify this. According to my analysis, despite having gained a better paid job recently, my net income is down 4.2% compared with 5 years ago. Like many, I am going to have to tighten my belt, and those bills that increase without any prior warning must be the first to go.

• 
  Charles Forsyth (@charles_forsyth) reported 10 minutes ago

  @biggle1908 @SBarrettBar @zeninternet I have both Zen and Virgin Media (two fibres). Zen is symmetric but VM is not (here), despite Zen being half the price. Symmetry (or not) depends on the underlying infrastructure supplier. VM has been great over many years, fairly usual tech support; Zen has been excellent and the tech support is very techy. ("Symmetric" here means upload and download rate is the same; often upload is much slower.)

• 
  Mark (@tirpse) reported 11 minutes ago

  @virginmedia every night this week broadbands gone down at the same time. Do a check no issues, check again no issues check again intermittent issues check back in 24 hours. It’s not as if broadband is new, surely you should know what you’re doing by now? Fix it and get reliable!

• 
  Jase Whelan (@WiJayWhelan) reported 13 minutes ago

  @virginmedia I have! still no Wifi 😡 day 3 , still no sign of any engineers who are apparently ' working to resolve the complex issue'?

• 
  Evasive (@tcevasive) reported 14 minutes ago

  @ziocto ok i think its just virgin media is shite then bc everyone i know with bad ping is on virgin

• 
  Boost The Budget UK (@BTBUKCOMP) reported 15 minutes ago

  @virginmedia I can’t get into my account or get help in anyway please advise