Virgin Media Outage Report in Beechwood, Newport, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beechwood, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beechwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Beechwood, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Penarth, Cwmbran and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beechwood, Wales
Latest outage, problems and issue reports in Beechwood and nearby locations:
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Sunny Rupalia
(@RupaliaSunny) reported
from
Penarth, Wales
@virginmedia have the worse broad band service....customer service is a shambles and all.
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)
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cai 🏴
(@caialed) reported
from
Cardiff, Wales
@virginmedia why am I paying £45 a month for my internet to constantly be down
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Nathan Rhys George
(@orangethunder_) reported
from
Cardiff, Wales
I feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia Hi our internet is going to be down for 2 days. I have a business acc with you with phone line will I be compensated for inconvenience? 😡
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, over a month ago now I was told that I would receive a cheque through the post with my refund! A refund I should of got 3months ago! Virgin Media's customer service is the worst I've ever experienced!
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night
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sarah dobson
(@dobbo79) reported
from
Cardiff, Wales
@virginmedia my WiFi is down AGAIN, come on, this is stupid now!!
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🦋 Karen 🦋
(@KHoulgrave) reported
from
Newport, Wales
@virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia why is the on demand function off?? When there is PPV boxing on?? Local issue of nationwide?
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ANDREW JUDD
(@cardiffrebel) reported
from
Cardiff, Wales
@virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Any good reason why the outstanding @CNN news is being withdrawn from the cable service. Very, very disappointing. I am sure that I am not alone. #News #Media
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Elisabeth
(@misselisamartin) reported
from
Cardiff, Wales
@virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!
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Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
Hi @virginmedia @helpvirginmedia @VirginMediaCorp why won’t my Outlook connect to your server? No emails for 3 days. It’s an issue your end yet no help from your tech team.
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Unknown Soul
(@UnknownSoul028) reported
@virginmedia I had called the team twice previously with no luck getting my issue sorted, called today again before I had to go to work and still don't have a time when my issue will be fixed. Waiting for yet another call between 4pm and 5:30pm today.
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Jay
(@cheesycobdave) reported
@virginmedia Finally got through to someone. There is apparently a local fault, but your service checker says there isn't... expected fix time of 7pm so that's a days work up the shitter 👍
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Lewis Robinson
(@LewisRobboJr) reported
@virginmedia Last night and no, still speed up lag, still delays, still lagging, slow download speeds, slow upload speeds, slow overall.
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Les Crisp
(@crisp_les) reported
@virginmedia At this stage I do not wish to talk about it on a public forum. I am seriously considering taking legal advice. The incompetence I have experienced is utterly astounding. If you truly wish to see if you can help, contact by private message please.
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JayDeePee
(@johndanielpalm1) reported
@virginmedia Thanks for the reply. I don’t think it’s a service issue in my area but more of a peering issue. The hops from the router outbound appeared to be solid until it left virgins owned IPs. It seems to have calmed down now.
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Paul 🏡🗝⬇
(@PorlyP) reported
@virginmedia Not currently - I persevered with the helpline and a lady called Khyati helped find out the issue, amd an engineer is coming tomorrow. Thanks again for all the replies!
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prettyyp✿
(@iPrettyouch) reported
@virginmedia Yes login then jump onto mobile data and then it says theres seems to be no issue with service in yur area but there is an issue which is why i am on it ...i give up
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Damian🌐
(@ThisIsDAMO_) reported
@virginmedia hello, having issues with Virgin Hitron router no internet but no issues in my area. Can you assist please?
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In Oxford
(@Oxford_Life) reported
@virginmedia As they should be, it's an idiotic way of #VirginMedia to deploy an upgrade to a system - I could upgrade my entire network at work to a new operating system, new firmware, new bios, etc, and still ensure no files were lost!
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Savannah-Jade
(@SavJadeUK) reported
Completely ridiculous that I’m being charged £100 to cancel my @virginmedia contract because they don’t provide broadband at my new home👎🏼