Virgin Media

Virgin Media Outage Report in Beechwood, Newport, Wales

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Beechwood, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beechwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Beechwood, Newport, Wales 09/28/2025 21:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Beechwood, Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Penarth, Caerphilly, Clevedon, Hengoed and Bargoed.

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City Problem Type Report Time
United KingdomCardiff Total Blackout
United KingdomCardiff Total Blackout
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

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Virgin Media Issues Reports Near Beechwood, Wales

Latest outage, problems and issue reports in Beechwood and nearby locations:

  • 76DarrenJ Darren Jones (@76DarrenJ) reported from Cardiff, Wales

    @virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Newport, Wales

    @virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia I’ve been a loyal customer for 22 years & reviewing all my package and find out that if I had been a new customer I can get the same package for 30% cheaper can you explain this please ? Or get somebody to contact me doesn’t sound like good customer care to me

  • katejones_cymru Kate Jones (@katejones_cymru) reported from Cardiff, Wales

    @virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia the issue now is I was promised a deal on the phone then rang up the day after and they refuse to offer me that same deal, all the details are on the email I believe I have a strong case your word is your bond. @MartinSLewis @WhichUK not best way to deal with a 22 year customers

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.

  • huwgat Huw Llewellyn (@huwgat) reported from Cardiff, Wales

    Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from Victoria, Wales

    @virginmedia 🙄 isn’t that just a lazy way of doing tech support. When I worked for you going back a few years, we were very customer focused!!

  • emilyjane73 LauraT 🔶 (@emilyjane73) reported from Cardiff, Wales

    @virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful

  • PaulHunter1969 Paul Hunter (@PaulHunter1969) reported from Cardiff, Wales

    @virginmedia please can you DM me? I can’t get through to the help desk.

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    @virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales

    @virginmedia I’m still unable to get a decent Wi-fi signal at the back of the house.

  • huwgat Huw Llewellyn (@huwgat) reported from Cardiff, Wales

    @virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 (@cymboi) reported from Victoria, Wales

    @virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!

  • Jones1Enfys Enfys Jones (@Jones1Enfys) reported from Cardiff, Wales

    @virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.

  • meribelman Peter Williams (@meribelman) reported from Penarth, Wales

    @virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!

  • StevenNott StevenNott (@StevenNott) reported from Cwmbran Central, Wales

    @chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Ketthiru Ket Thiru (@Ketthiru) reported

    @virginmedia Thanks that’s where my problem started, I was on the phone for an hour yesterday then got cut off. Is there another route through.

  • Jojocurlytop Jo Ratcliffe (@Jojocurlytop) reported

    @virginmedia Spent last 1.5 hours texting only to be told according to their tests we have no fault and put in another queue- Held on for 50 mins on phone then got cutoff- please advise how to cancel contract as I’m unable to get through any which way !

  • knitting_tsuki Hayley Dumont (@knitting_tsuki) reported from York, England

    @virginmedia The service is slow (even sitting next to router I get <50Mbps) and drops out frequently but irregular intervals & not linked to usage. Has been getting worse since we renewed in June.

  • smoon_lee Simon Lee (@smoon_lee) reported

    @vmbusinesshelp @vmbusiness Yeah, doesn't work replying 4 days later virgin... #SlowService 🤨

  • LeoInvestorUK Leo (@LeoInvestorUK) reported

    @virginmedia My internet is failed twice in a week now. Automated service claims this is planned maintenance - do you have a policy of cutting people without notice or is this a lie?

  • liabilityatbest Ellie Morgan (@liabilityatbest) reported

    @virginmedia we haven't had wifi for 3 1/2 weeks- i have been trying to get a technician appointment as we have a broken cable, but i can never get through to you, and when i do the line cuts me off.

  • JamesHall_MUFC James Hall (@JamesHall_MUFC) reported

    @blueburritto @virginmedia I know mate absolutely mental. Was bad enough paying £104

  • Hungryrumbles Bad Kebab (@Hungryrumbles) reported

    @virginmedia Yes and have run diagnostics on account and tried the online tips. Also happened to see Virginmedia technician working nearby. He said he was working on a similar problem affecting 3 houses on the adjacent street. He said I would need to call to log issue. Still holding on call

  • quda_kwashe Dimitrius Demarcus Bartholomew James III (@quda_kwashe) reported

    I got a class in 2 minutes and you mans wifi ain’t working wth @virginmedia fix up man

  • Hungryrumbles Bad Kebab (@Hungryrumbles) reported

    @virginmedia No known fault currently listed on service status page