Virgin Media

Virgin Media Outage Report in Beechwood, Newport, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Beechwood, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beechwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Beechwood, Newport, Wales 04/01/2025 05:25

April 01: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Beechwood, Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Cwmbran, Clevedon, Hengoed, Caerphilly and Abertillery.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Total Blackout
United KingdomCardiff Total Blackout
United KingdomCardiff Internet
United KingdomCardiff Total Blackout
United KingdomCardiff Internet
United KingdomCwmbran TV

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Beechwood, Wales

Latest outage, problems and issue reports in Beechwood and nearby locations:

  • hannahughes Hannah Hughes (@hannahughes) reported from Cardiff, Wales

    It is beginning to look like @virginmedia have fraudulently sold us a package that was not available to me due to the many reasons that your various customer service team members mentioned before they hung up by putting me on “hold” and made me ring back...

  • AChinnick90 Andrew Chinnick (@AChinnick90) reported from Cardiff, Wales

    @RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE

  • apollobarc apollo barcelon (@apollobarc) reported from Cardiff, Wales

    @virginmedia i was promised that my broadband service will be ok today no internet service since friday and i come home today still no service i have been using up all my data on my phone

  • Dumbo7713 Dumbo (@Dumbo7713) reported from Cardiff, Wales

    @garycymro @virginmedia Try TB home hub I'm with virgin there shit

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia I tried texting that number and got no answer. I just tried calling the helpline, was on hold for about 20 minutes, was asked for all my contact details and then your operator told me her system is down and I should call back in 2 hours!!

  • philmonkey Phil Rogers (@philmonkey) reported from Ponthir, Wales

    @virginmedia @DannyHackett Be careful with the fob offs Danny - if it’s a connection problem (not your in house WiFi) then Virgin, as with any other cable company, can see your connection status from the modem to their services via DOCSIS and also should be able to see logs too 😉

  • philmonkey Phil Rogers (@philmonkey) reported from Ponthir, Wales

    @virginmedia @DannyHackett Had a moment around a decade ago where they sent me through the song and dance of rebooting etc. So I cut it short, told them to look at the signal levels. They did. We agreed that it’s not localised to my property, they fixed. No pointless faffing.

  • rhysmorgan Rhys Morgan (@rhysmorgan) reported from Cardiff, Wales

    I s2g, Virgin Media’s boosters are SO awful

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Our internet has been down completely since early this morning (not intermittently like the automated message is suggesting) and I still don’t know if it’s a problem in the area, or just our own property.

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia Yes, I understand that issues happen, but it would be nice to know more than just “we’re currently having issues”. If someone told me “a bolt of lightning from that thunderstorm you had hit the cabinet and fried it” or something, we’d probably be a lot more understanding.

  • philmonkey Phil Rogers (@philmonkey) reported from Ponthir, Wales

    @DannyHackett @virginmedia If they’re saying it’s an area fault maybe the signal to the box isn’t within the acceptable conditions so it has to reconnect often. Same problem in Dartford but fixed on their end after several calls...

  • mikeenea Michael Enea (@mikeenea) reported from St. Julians, Wales

    @virginmedia down yet again. Last month, the broadband has gone to shite. Very frustrating. Seriously giving thought to switch supplier now (first time in 10 years).

  • hannahughes Hannah Hughes (@hannahughes) reported from Cardiff, Wales

    @emmah1188 @virginmedia Completely incompetent. Customer service is unacceptable. Unable to give a ‘goodwill gesture’ as we’re not account holders despite having an account number, set up a direct debit and signing a contract.

  • cardiffsworker Ann-Marie B 🧜🏻‍♀️💃🏻🎓⭐️ (@cardiffsworker) reported from Cardiff, Wales

    @virginmedia Needs must 😁but would appreciate virgin sorting the problem asap

  • IAmMartJohn Mart Verallo John (@IAmMartJohn) reported from Cardiff, Wales

    I know I'm flogging a dead horse where with this customer service tweets. But I've spent a collective hour and a half on hold trying to cancel @virginmedia as they only let you do it through the phone, but don't actually pick up. Genius idea really

  • jade_steer Jade (@jade_steer) reported from Cardiff, Wales

    never normally tweet about this stuff but can’t let this one go. just had the absolute worst customer service experience with @virginmedia. horrendously snappy, rude, and impatient (even sighed at having to deal with our problem!)

  • ObsrvntPheasant Chris Roberts (@ObsrvntPheasant) reported from Cardiff, Wales

    @virginmedia No, I didn’t get any estimates. Just a generic “we’re sorry you’re still having issues, our engineers are currently working on it but it’s taking longer than expected” (something along those lines at least).

  • IDLLAP Ian Davies 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 🏳️‍🌈 #IDIC 🖖🏻 (@IDLLAP) reported from Cwmbran Central, Wales

    @virginmedia after your poor installation at my brother's house, cable running across the hallway, you now want to charge him to put your mistake right. He shouldn't be charged for your engineer leaving a trip hazard

  • rhysmorgan Rhys Morgan (@rhysmorgan) reported from Cardiff, Wales

    @virginmedia Keep having problems where, every few days or so, the booster loses connectivity with the base unit, resulting in it outputting no internet connection. On top of that, the speeds are less than half that of the main router (350 - 500 Mbps on our Hub vs 150 Mbps from booster)

  • EllenParker6 Ellen Parker (@EllenParker6) reported from Cardiff, Wales

    @virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LifeInTheLaw1 Jo - Citizen Of Somewhere 🌈 (@LifeInTheLaw1) reported

    @virginmedia You phone lines are not working at all!!!!

  • GodsallLynn Lynn Godsall (@GodsallLynn) reported

    @virginmedia can’t get through please help. Your customer service agent was supposed to call with daily update but hasn’t. Got cut off this morning and now can’t get through. Please help critical worker unable to work!!

  • jwheatley1 jwheatley (@jwheatley1) reported

    @virginmedia There is an outage in the area, you have an automatic response “we apologise and we know what the fault is and our engineers are working on it”. The same message for the last 4 days. What is happening? my wife and I cannot do our jobs without the internet or home school!!!!

  • HelenCa09717782 Helen Campbell (@HelenCa09717782) reported

    @virginmedia No issue with my devices as I’ve received other emails from virgin regarding updating marketing preferences just this past few days.

  • bnktopyro victor 🚨🆘 (@bnktopyro) reported

    @MNEK @virginmedia Their customer service is an absolute shite!! I'm just about to finish my contract with them and moving elsewhere. Would recommend you to do the same

  • CocktonDanny Danny Cockton #168 (@CocktonDanny) reported

    @virginmedia No I had a call with someone weeks ago & I was told I would get a call back the followong day. Still waiting. In case you’re wondering, the virgin landline doesn’t work. That’s just one issue.

  • heeyoni94 Heeyeon Chloe Cho (@heeyoni94) reported

    @virginmedia I'm wondering how, you checking the same postcode is going to be different from me doing the same? Unless it's a different system? As I said, I've done this already and it's come up with no issues. I don't particularly want to publically tweet my full postcode.

  • CirclePlanner The Circle Planner (@CirclePlanner) reported

    @virginmedia Awful....plus an engineer was booked to come on Friday and no on turned up🙃 it says there are no issues in my area.

  • ThatNickElse Nick Else (@ThatNickElse) reported

    @virginmedia Not happy with the service, just renewed the 200mbps broadband and currently getting 10mbps down and up, I have to reboot the router 3 or 4 times a day to get it to even function. Tried calling and it is a constant engaged tone, what can be done as I am WFH.

  • thfchadz Hadi🇩🇿 (@thfchadz) reported

    Virgin media fix your ****