Virgin Media outages and service status in Beechwood, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Beechwood, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi and Internet.
- Wi-fi (67%)
- Internet (33%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Beechwood, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beechwood, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Beechwood, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Portishead, Cwmbran, Clevedon, Blackwood, New Tredegar, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 2 hours ago |
|
Cardiff
|
Wi-fi | 5 hours ago |
|
Cardiff
|
Wi-fi | 3 days ago |
|
Cardiff
|
TV | 3 days ago |
|
Cardiff
|
Internet | 3 days ago |
|
Newport
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beechwood, Wales
Latest outage, problems and issue reports in Beechwood and nearby locations:
-
Samantha (@Samanth82113398) reported from Cardiff, Wales@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
-
Pauline Lomax (@RedhillsAnnie) reported from Cardiff, WalesAlleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
-
Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.
-
Ritch Zablan (@blue_murdock) reported from Cardiff, Wales@virginmedia … is there network cover problem here cardiff now?
-
MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
-
🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴 (@GarethLloyd18) reported from Cardiff, Wales@virginmedia awful customer service
-
Behnaz (@behnazakhgar) reported from Cardiff, Wales@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
-
MarcB (@555Husker) reported from Cardiff, Wales@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
-
Sam Sims (@mantha_1976) reported from Newport, Waleshey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)
-
Ariane (@MissAzzaB) reported from Cardiff, WalesAnybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
-
Carol Gladwin (@carolgladwin) reported from Nailsea, England@virginmedia Had real problems with the service web page.. took an age to load and then chucked me back a page! Our service is back now.
-
MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from St. Julians, Wales@virginmedia @Dionne96310374 We weren’t offered that when ours went down
-
Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
-
damian Kerlin 🏳️🌈 (@damianKerlin) reported from Cardiff, Wales@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
-
Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
-
Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
-
Ed Morris (@edmorrispt) reported from Cardiff, WalesWifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
-
Lee Smith 🌻 (@djleekee) reported from Cardiff, Wales@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
-
𝗣S. (@philscully) reported from Cardiff, Wales@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
-
Paul Ivins 🏴 ♎ 💙🏳️🌈 🏳️⚧️ 🇪🇺 (@ivinsp) reported from Cardiff, Wales@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Chris Gibbs (@ChrisGibbs9973) reported@Virgin @virginmedia down again 6th time in a week. You report it yet outage map says " everything fine " even though 100s of reports . Worst service ever. Always spoiling enjoyment of viewing
-
Kirsty Gamblin (@KirstyAHL) reportedAbsolutely disgusted with the lack of urgent service from @Virginmedia after my mum is left with no landline and hence no Telecare Alarm system due to a powercut yesterday (17th Aug). Earliest engineer visit is for 24th Aug! She is 89 and lives alone!! Please get this sorted VM
-
OFFICIAL GFFCONTWITCH 🇬🇧 Farming Plays G.S.P (@gffcontwitch) reportedHorrible smell of cow **** coming from somewhere, but hey ho, at least I have internet #VirginMedia
-
Alison Hennessey (@Alison_Edits) reported@virginmedia We have contacted you numerous times on those numbers, all we get is a recorded message saying ‘it’s a complex issue’, that your engineers are working on it and you’ll update us & that’s it. We get no updates, no broadband & no apology for the fact we have no working broadband.
-
Stuart Williams (@Stu_williams_) reported@virginmedia can you explain why the online offer (£85pm) is only available to new customers and is an eye watering £260pm for existing (loyal) customers.. yet when I say ok I’ll cancel and come back as a ‘new’ customer you give me a ‘special deal’ 🙄
-
Jonesy (@RWBJ1997) reported@virginmedia been with you lot for 14 years. Boss customer service, soon as you shift it to India it’s turned to ****** pot, & so has my Wi-Fi, I pay more than I ever have and have the worst connection. Bollocks
-
Kirsty Gamblin (@KirstyAHL) reported@michaelgove I'm hoping you can help with a Virgin Media issue. We had a power cut in the Mytchett area yesterday and my mum has since lost her landline. Virgin can't get out til Wed 24th but she needs the line for her Telecare alarm system. I will message you with more info
-
Becs (@becstalumps) reported@virginmedia None reported. Already checked a number of times. Tried 6 times calling VM to discuss earlier and got cut off each time whilst on hold. Link your system texts to help doesn't work. I give up
-
Put a little love on Jayde 🧣 (@Jayde_Lisa) reported@stillwemadeit @virginmedia I second this but just with really bad signal and it always drops out
-
CLOU (@findtheclou) reportedHi @virginmedia, my WiFi box has been solid green for the last 30 minutes. I have checked it’s set up correctly, and no issues have been reported in the area. Please can you help?