Virgin Media outages and service status in Penarth, Wales
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Penarth, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received May 23, 4:22 PM GMT+1.
- Internet (51%)
- TV (35%)
- Wi-fi (7%)
- Total Blackout (5%)
- E-mail (2%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Penarth, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penarth, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 23: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Penarth, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Newport, Cardiff, Barry, Weston-super-Mare, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd
|
Internet | 1 hour ago |
|
Newport
|
Internet | 22 hours ago |
|
Cardiff
|
Internet | 1 day ago |
|
Cardiff
|
Internet | 2 days ago |
|
Cardiff
|
Internet | 2 days ago |
|
Cardiff
|
Internet | 2 days ago |
Nearby cities with recent reports
14 recent signals
4 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Penarth, Wales
Latest outage, problems and issue reports in Penarth and nearby locations:
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AM🇬🇧🏴🐾🐈⬛🐈🐕🦺🐕🐓 (@AlMaManshp) reported from Beechwood, Wales@wolsned All the bloody time - terrible service #virginbroadband #virginmedia
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Sam Tempest (@SATempest) reported from Cardiff, Wales@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
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Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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stadiamap 🏟️ (@StadiaMap) reported from Taff's Well, Wales@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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Ryan Davenport (@Welsh_Saint14) reported from Cardiff, Wales@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
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Nathan Rhys George (@orangethunder_) reported from Cardiff, WalesI feel awful for the @virginmedia social media staff. Bosses - invest more in infrastructure to genuinely improve services and stop these poor people being treated like ****. Also, pay your taxes.
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andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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Peter Gillibrand (@GillibrandPeter) reported from Cardiff, Wales@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
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Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
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Dr Chris Inglis (@ChrisSwinglis) reported from Penarth, Wales@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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Justine (@Justine_F1) reported from Cardiff, Wales@virginmedia Looking for an update for the CF3 outage.. Channels have been off over 6 hours now Telephone too. Please advise
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Rob Weaver (@welsh1lad) reported from Barry, Wales@virginmedia Iv had my email account for 20 years + now with no issues till yesterday
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Louise Dare (@lou_dare) reported from Ringland, Wales@virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st
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Darren Coomber (@Dazc090861) reported from Cardiff, Wales@virginmedia Firstly a refund of £351 for the Mobile part of the Oomph bundle as it was stopped a couple of months after starting the contract..still not paid to me! The Media part..nothing has been done at all..no solution..just continual pestering to pay by debt collectors or cut service!
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.
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Katieeeeeeeeeeeee 👻 (@SewScandalous) reported from Newport, Wales@virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄
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Joshua Watson (@josh_wats09123) reported from Barry, Wales@virginmedia can you fix your T.V service please you bunch of frauds. #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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fabian shallow (@phebes36) reported@virginmedia spoke to your customer service team in regards to my bill. I'm still waiting for my email to say that this month's bill is wrong and to send the correct one. Its been more than 24 hours since I spoke to them.
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margaret petrie (@maggiemumof7) reported@virginmedia Down again been down all night.
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James Mcgowan (@mcgowan_mcgowan) reported@virginmedia no services at all at G74 has any issues been reported.?
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RosyPosy 🌹 (@RosyPosy_kitteh) reported@IamCarrieagain @virginmedia .@virginmedia truly shame on you, do you realise how difficult it is for disabled people to be without the internet, unbelievably bad practice, and after the difficult time you also gave to my elderly Mum I’m glad not to be a customer too, if this is the way you provide a service.
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Jagger (@Jagger53015280) reported@virginmedia @Benleo You haven’t addressed his issues. It’s not just about sorting it out. Terrible service.
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Tracey Russell (@TraceyR16154277) reported@rpd_pacer @claireroberts01 @virginmedia I left Virgin Media a couple of years ago, after being with them for 20 years. Customer service is non existent, I got sick of trying to deal with Indian call centre staff who barely understood English. The equipment was crap and waiting weeks for engineers was a joke.
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MARV (@marv33067105) reported@astortate @virginmedia @EE Unfortunately most companies are doing this … try speaking to human at Evri!! .. and they the nerve to call this ‘Customer Service’
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Mick (@MKE4612) reported@Benleo @virginmedia Make sure you announce which show you'll be showing this on, I would be very interested to watch. There are so many horror stories of people who are vulnerable and getting scammed by these mainstream companies like Virgin. **** them up Ben.
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David kirk (@Selhurst1905) reported@virginmedia @teamwedge999 I need help @virginmedia. App not worked since joining 5 weeks ago fibre is lagging all the time yet all I keep getting told is our team is dealing with it over 5 weeks shocking customer service
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Rob Lawler (@RobLawler840229) reported@virginmedia I have been on the home today and advised of the fault in my area if the fault is not fixed by the 26th that will be 2 weeks without any internet service as I have broadband and tv but as the broadband is down the tv won’t work