Virgin Media Outage Report in Penarth, Vale of Glamorgan, Wales
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The latest reports from users having issues in Penarth come from postal codes CF64.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penarth, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (13%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Penarth, Vale of Glamorgan, Wales
The most recent Virgin Media outage reports came from the following cities: Penarth, Cardiff, Weston-super-Mare, Newport, Barry and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Penarth |
TV | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Weston-super-Mare |
Internet | |
| Newport |
Internet | |
| Newport |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Penarth, Wales
Latest outage, problems and issue reports in Penarth and nearby locations:
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia anyone thinking of getting their Wi-fi, think again. We’ve been with the now since NTL days and this HUB 3.0 has been the worst!! Not as good as the make out. The router is in a good position not hidden away yet it’s still crap!!
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue
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Dan
(@TheDanielPage) reported
from
Cardiff, Wales
I know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia
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Sophie Cloake
(@SophieCloake) reported
from
Cardiff, Wales
@VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia we’ve been having trouble with our internet all morning went through your service status and did the checks and it said there was a problem and booked engineer to come out tomorrow and now all of a sudden it’s started working so can I cancel the engineer please
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James Trollope
(@DRJAMESOFF) reported
from
Cardiff, Wales
@FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia still no resolution!
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Ashxox
(@_eeelhsa) reported
from
Victoria, Wales
@virginmedia I’m not going to log a complaint online, I tried to complain on the phone and just get put on hold and spoken to awfully, I will be taking this further.
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Ashxox
(@_eeelhsa) reported
from
Victoria, Wales
@virginmedia We’ve tried three times to raise a complaint with you. And this magical game appeared after the second complaint (the same day) to which the man on the phone was rude, spoke over me and implied my business wasn’t needed or respected at all.
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Beth
(@bethanjane22) reported
from
Cardiff, Wales
When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬
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Dylan Lewis
(@DesignFourTweet) reported
from
Cardiff, Wales
Passed the street green box with doors totally open and no engineers today and thought this is not good. Sure enough it’s not #VirginMedia and #BT tv totally down #Cardiff 😡
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Chris QK 🔞
(@QuietlyKinky) reported
from
Newport, Wales
@madsmithyt @virginmedia I also have the same issue. South Wales
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welshcake74
(@Welshcake74) reported
from
Cardiff, Wales
@virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please
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Rhys Caswell
(@CaswellAlun) reported
from
Pontypridd, Wales
Virgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.
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Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia why are you so shit
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Phillip Lockley
(@7084phil) reported
from
Cardiff, Wales
@virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave
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jane setchfield
(@jsetch) reported
from
Cardiff, Wales
@virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dani HeadCase
(@Dani_HeadCase) reported
Can you help @virginmedia broadband keeps dropping. It’s Ethernet connection or WiFi tried both. Reset the router and turned it off / on again. All wires checked. No area issues. It’s impacting my work now. I can’t wait 24hrs to check again.
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Rabbie Frazer
(@Rab27461637) reported
@virginmedia @virginhelp It's really not that easy to make a complaint to Virgin as you make that difficult too. Eleven times I asked to speak to a manager and eleven times they refused and ignored me. And the complaint can take 30 days to get a reply.
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Paul Masterman
(@InterimBoy) reported
@virginmedia I have had no email access from any of my devices since 5pm last night. I’m in the Telford area of Shropshire. Is there a service problem?
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mrElevate
(@mr_elevate) reported
@virginmedia Original install date was Dec 18th. They had problem with cabling under the pavement. But it now appears as if cabling is done (confirmed on call on 29th Dec) so new install date of today 7th. But it seems as if this has now been pushed back to the 26th Jan!
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Emma Page
(@wordsbypage) reported
@RJBrandDesign Our Virgin Media line went down for over a week last summer. I upgraded my (non-V) phone plan to unlimited data and ran the business through that. I think they gave me about 2p in compensation.
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Mowmere Junction
(@MowmereJunction) reported
@virginmedia I can’t remember my password or username. Try to go to reset and I keep getting oops this page is broken
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Martin Devlin
(@ssickario) reported
@virginmedia Could you please contact me today, my sky contract has now ended (today) and I’m without a service. You should of installed on the 4th.
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Em Alex
(@emalexpompey) reported
@virginmedia we have just had the worst customer service experience and now have no broadband access due to incompetence. Your customer service process takes up hours from our working day and we need to speak to a human now! Please #help!
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therealdealpodcast
(@realdealpod) reported
@virginmedia My WiFi is still down. Status updates are not working. It won’t allow me to log into the app.
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Josh Woods
(@JWoodsUK) reported
@virginmedia who can help me with mobile network issues. I haven’t had any service for 2 days. I can’t call you obviously and your chat function is as useless as your customer service in general.