Virgin Media Outage Report in Penarth, Vale of Glamorgan, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penarth, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Penarth, Vale of Glamorgan, Wales
The most recent Virgin Media outage reports came from the following cities: Weston-super-Mare, Cardiff, Newport, Pontypridd, Barry, Caerphilly and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Weston-super-Mare |
Internet | |
| Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Newport |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Penarth, Wales
Latest outage, problems and issue reports in Penarth and nearby locations:
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Kita Williams
(@KitaW) reported
from
Newport, Wales
Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia I have had NO service at all for nearly three weeks. No that's not helpful
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Still not working
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K a t C z e k a j
(@katczeks) reported
from
Cardiff, Wales
@tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
@vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Soozles 🏴
(@soozles_) reported
from
Barry, Wales
@primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Faye Lauren Smith
(@fayelsmithxo) reported
from
Liswerry, Wales
@virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia internet has been down for two days can't seem to speak to anyone to resolve the issue???
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia I'd rather you just responded to my complaint that I made 2 months ago.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve B
(@goodolway) reported
@virginmedia LOL, they called me back and then put me on hold to find a new contract to sell me. Then they kept me waiting 10 minutes and then the line went dead. They should have called me back again but didn't. he service is atrocious.
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Susan Powell
(@SusanPo68355577) reported
@virginmedia very disappointed in this service how can my account be clear and they are still refusing to change my contract very disappointed and stresfull
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frank bracken
(@frank_bracken) reported
@warriorisbetter @virginmedia No idea why it’s so bad in England but they’re next day in IRE had min installed 2 weeks ago and getting 1gbps
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𝕸𝖎𝖘𝖘𝕴𝖓𝖋𝖊𝖗𝖓𝖔
(@PhevorTrillipsX) reported
@virginmedia @MansfieldHerbal Sorry but I've just called too. The costs aren't justified at all. Will be £54 for just internet and to downgrade...I'll save £1. I guess we are all better off cancelling. Really bad offers and worse for existing customers. People can't afford this.
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anne pleberous
(@anteggs49) reported
@virginmedia Spoke to an agent at 2pm y/day he offered me the services I have for £44 later checking my emails the price was £62.50 I contacted customer service who were absolutely useless I ended up cancelling Why would I accept a contract HIGHER priced than the one I am on ? 1/2
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Lily 🏴☠️🇬🇧🐦🦜
(@lily_sausage) reported
@virginmedia According to your customer services you are improving my broadband, when asked why I wasn't informed of the upcoming improvements i was told it was unplanned.🤔
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morag mcgough
(@momcgough) reported
@adelwire @virginmedia What sort of hub box do you have? We had ours replaced recently as there has been an issue with some. is it showing white or green light?
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(c) Paul Wilkinson #FOGG 🌹
(@paulwilkinson4) reported
1/ Staggering incompetence from @virginmedia Mobiie. Said I was making a formal Data Subject Access Request. Person I spoke to had never heard of one. Transferred me to a supervisor who also had never heard of one
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anne pleberous
(@anteggs49) reported
@virginmedia Terrible agents ! Why would you say I agreed to pay you MORE than the contract I am on? Must think I’m stupid 🤬 all you’ve achieved is my cancelling the whole bloody lot! #Loyalty my arse
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Mike Smith
(@_Mike__Smith) reported
VIRGIN MEDIA SHAMBLES, Mar14 report a fault have reply our engineer is on site and working to fix the problem expect to be resolved by 2023-03-15 some 25 update emails later same message expect to have this resolved now by 2023-03-27 Not seen them anywhere around @virginmedia