Virgin Media Outage Report in Penarth, Vale of Glamorgan, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Penarth come from postal codes CF64.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penarth, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Penarth, Vale of Glamorgan, Wales
The most recent Virgin Media outage reports came from the following cities: Penarth, Barry, Cardiff, Caerphilly, Newport, Weston-super-Mare, Pontypridd and Rhoose.
| City | Problem Type | Report Time |
|---|---|---|
 Penarth |
Wi-fi | |
| Barry |
Internet | |
| Cardiff |
Internet | |
| Barry |
Total Blackout | |
| Barry |
TV | |
| Cardiff |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Penarth, Wales
Latest outage, problems and issue reports in Penarth and nearby locations:
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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Graham Findlay FRSA 🏴🇪🇺
(@FindlayEquality) reported
from
Cathays, Wales
@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cathays, Wales
Imagine my shock that @virginmedia is down AGAIN. Please fix it
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Michelle
(@msb1302) reported
from
Treforest, Wales
@virginmedia Nope still down and isn't just me in the area.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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Jambo🏴
(@Cluchman1) reported
from
Treforest, Wales
Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia
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Christina Macaulay
(@macauc01) reported
from
Cardiff, Wales
@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.
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Andrew Wilcox 🛖 Shedified
(@unclewilco) reported
from
Penarth, Wales
Been lucky all day my #virginmedia has not been down at all, 5pm & it's down Pub? #VirginMediaoutage
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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Dr Chris Inglis
(@ChrisSwinglis) reported
from
Penarth, Wales
@GillibrandPeter Virgin Media are - by a significant margin - the worst company I've ever had the displeasure of having to deal with. I literally don't think there's anything in the world that could ever convince me to go back to them.
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MaartenX.
(@MaartenSleeckx) reported
from
Victoria, Wales
@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia Cancel the contract and go to Sky
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
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Stuart Ropke
(@stuart_chc) reported
from
Cardiff, Wales
@eggynewydd @virginmedia Dismally slow. Yes.
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Peter Gillibrand
(@GillibrandPeter) reported
from
Cardiff, Wales
@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
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amanda roberts
(@amandaroberts10) reported
from
Cardiff, Wales
@virginmedia is there a problem in the CF23 area ... no WiFi??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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I'm Already Dead🐭
(@Nuclearporridge) reported
@virginmedia Ok I am at end of tether now. Just want ask how do I get a ref no for complaint I have made and how do I get created for loss of service. Two technicians been now. Last one just been he can't fix it he doesn't know how and hasn't got the stuff he needs. Says he will pass on
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TAG
(@Flowing_Seed) reported
@virginmedia hi, really struggling with the wifi in my house, not getting a signal in my kitchen (next room from my hub) who do I need to contact?
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Dariusz Więckiewicz 🇵🇱 🇬🇧 🇪🇺
(@dariusz_w) reported
Great @virginmedia received QuickInstall kit, connected, waited and not working and connecting to your people is impossible!
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Snriac Oj
(@Snriacoj) reported
@virginmedia why do new customers get offered a better deal than loyal customers of 8 years? If i look as a new customer you can offer £55 per month but for my same package is £75!!
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Matt Carnie 🏴
(@MattCarnie) reported
@virginmedia It's odd that I was having connection problems and slow speeds. I complained, then you sent me an email saying I'm no longer subject to traffic management, and then my speed increased. Mighty coincidence wouldn't you say? Still having drop-outs though. No one has called.
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ℂ𝕖𝕖
(@Cee_GK5) reported
@virginmedia @Rich__1977 Awful service!
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Seamus McCoy
(@seamus_mccoy) reported
@virginmedia You accidentally disconnected my mobile service because of a mistake made by one of your staff, and apparently, I have to wait 5 days for your back office team to reconnect my service. This is due to no fault of my own!
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Bérangère R.
(@beshreck) reported
@virginmedia The contract for our home bundle ended and I am simply trying to discuss a new contract. Having 2h30 and 4 different teams, the agent hang up on us. This is getting very frustrating
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Luke Jenkins
(@LukeJ500) reported
@virginmedia V6 box not working, no picture/sound on tv. Just called and had the worst customer service ever. She kept calling me ‘Mam’ & asking me to raise a complaint. I just wanted someone to help me troubleshoot & fix this as I have no tv. I pay £106 a month for this!
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Lydia TC
(@thompslydia) reported
@virginmedia nope, no one has tried to call me, replied to my emails or resolved the ongoing issues I’ve had for 8 months