Virgin Media

Virgin Media Outage Report in Penarth, Vale of Glamorgan, Wales

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Penarth, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Penarth, Vale of Glamorgan, Wales 11/13/2025 08:40

November 13: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Penarth, Vale of Glamorgan, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Weston-super-Mare, Newport, Barry, Pontypridd and Penarth.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Wi-fi
United KingdomCaerphilly Total Blackout
United KingdomCardiff Internet
United KingdomCaerphilly TV
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Penarth, Wales

Latest outage, problems and issue reports in Penarth and nearby locations:

  • EmilyEvaGill Em Gill (@EmilyEvaGill) reported from Cardiff, Wales

    Dear @virginmedia why are you so bad?

  • MHswans Mike Houghton (@MHswans) reported from Cardiff, Wales

    Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Ok thanks I have gone through the link a few times asking me to book engineer every slot I try tells me unavailable, I have rang just getting answer message saying problem in area but has been since Saturday I would like to speak someone if possible? Thanks

  • fayelsmithxo Faye Lauren Smith (@fayelsmithxo) reported from Liswerry, Wales

    @virginmedia wifi’s down yet again!!! don’t pay money for your broadband just for it to be shut down all the time!

  • KitaW Kita Williams (@KitaW) reported from Newport, Wales

    Fed up with #virginmedia. Service is so poor , anyone got any decent broadband providers?

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia I have had NO service at all for nearly three weeks. No that's not helpful

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Still not working

  • BottleShopDan Daniel Williams (@BottleShopDan) reported from Cardiff, Wales

    @vmbusinesshelp @vmbusiness Also your text back thing doesn't work. Can't wait to take our business elsewhere

  • katczeks K a t C z e k a j (@katczeks) reported from Cardiff, Wales

    @tomsyb @virginmedia 4 days later...are you any further in resolving you issue? Regards, <KC

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling

  • soozles_ Soozles 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@soozles_) reported from Barry, Wales

    @primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?

  • Thelansdownepub The Lansdowne (@Thelansdownepub) reported from Cardiff, Wales

    Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can

  • DarronKnibbs Darron Knibbs (@DarronKnibbs) reported from Caerphilly, Wales

    @virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice

  • msrupertbear Lynne Reynolds (@msrupertbear) reported from Cardiff, Wales

    @matyd88 @virginmedia Not great service at all.

  • PeterFortune5 Peter Fortune (@PeterFortune5) reported from Cardiff, Wales

    @cerysfurlong @virginmedia Wondered why my internet was down

  • Andrew20061976 AJR PhotoArt (@Andrew20061976) reported from Cardiff, Wales

    @virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?

  • GraingerNorman NormanGrainger (@GraingerNorman) reported from Cardiff, Wales

    Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia internet has been down for two days can't seem to speak to anyone to resolve the issue???

  • niamunna1 Nige (@niamunna1) reported from Newport, Wales

    @virginmedia I'd rather you just responded to my complaint that I made 2 months ago.

  • katierobertson0 KatieRobertson (@katierobertson0) reported from Barry, Wales

    @virginmedia Hi yes I am I just want to speak to someone to see if I need and engineer or if there is a problem in area seems impossible trying to speak to anyone. Thanks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TheKevinLeslie Kevin Leslie 💙 (@TheKevinLeslie) reported

    Your internet lately has just been poor @virginmedia please sort it out!!!

  • spuddy1878 Neil (@spuddy1878) reported

    @1980sepo @virginmedia The service is really good, they're just a nightmare trying to sort any issues

  • Griffin20638245 Griffinp (@Griffin20638245) reported

    @Nesphalim @Jackoswhorld @virginmedia Hi Kimberley, I’m a virgin media customer and literally getting about 50 emails a day now coming to the inbox saying ‘expiring’ etc. I put them all in the junk yet the new emails still make their way to my inbox? Do u know why now? Thx for any help

  • davyclarke davyclarke (@davyclarke) reported

    The service level and customer service from @virginmedia is really, really very poor. Never get any communication back from any complaints that I have made. You've become very self-assured with your fastest broadband mantle. Shouldn't affect good customer service.

  • shonadon shona donaldson (@shonadon) reported

    @virginmedia So problem eventually sorted. A new router was never ordered and not available unless you’re a new customer so I upgraded which obviously costs more and I got the Hub4 within 2 days and enjoying Virgins new Gig1 fibre connection now.

  • Bellshilltim Bellshill Tim (@Bellshilltim) reported

    @Alanmcl76 @virginmedia I honestly need to factory reset at least once a week, and I'm looking a WiFi mesh options as the hub4 is shockingly bad

  • DisastersR6 DisastersHappen (@DisastersR6) reported

    @LawR6S Virgin Media is the fastest you will probably be able to get, however for me in my area it will go down at least once a day and speeds are inconsistent. Also the router they give is a pile of **** along with their customer support.

  • lunar0003 Grumpy auld wumin (@lunar0003) reported

    Seems virgin media is using subliminal advertising on their tv network & the recent price hikes have been savage....with more to follow!

  • danielrcadams Daniel (@danielrcadams) reported

    @virginmedia No. I waited an hour to get through the first time. Why should I keep having to wait an hour each time I call? I can’t be bothered and don’t have the time to spend that long on hold. Rubbish customer service and every Saturday your on demand service doesn’t work.

  • Llanitasoul Chloe James (@Llanitasoul) reported

    The ol' @virginmedia broadband down again! Saying not going to be fixed till 4pm tomorrow? Also haven't had the upgraded speeds and box we are waiting for.....