Virgin Media Outage Report in Penarth, Vale of Glamorgan, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penarth, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 18: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Penarth, Vale of Glamorgan, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, Newport, Pontypridd, Weston-super-Mare, Penarth and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Penarth, Wales
Latest outage, problems and issue reports in Penarth and nearby locations:
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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Gareth Thwaite
(@GarethThwaite) reported
from
Barry, Wales
@virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?
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Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Rob Weaver
(@welsh1lad) reported
from
Barry, Wales
@virginmedia Iv had my email account for 20 years + now with no issues till yesterday
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Rob Weaver
(@welsh1lad) reported
from
Barry, Wales
@virginmedia Define active, if you mean do I have Service’s no , do I still use my email account yes.
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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Rob Weaver
(@welsh1lad) reported
from
Rhoose, Wales
@virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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Dave T
(@fin_father) reported
from
Weston-super-Mare, England
@thewson72 @virginmedia Great when on. So much faster than anyone else. But useless service when it’s down.
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please, I don’t have the minerals for this tonight @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Null Pointer
(@npeNullPointer) reported
@virginmedia Please, for ***** sake. Fix your ******* internet. We're paying £60 a month for it and we getting nothing out of it. This **** constantly goes down and I'm getting 100ms of lag connecting to my own servers. You're starting to take the piss.
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Robert Barber
(@rabarber3181) reported
@virginmedia So, I used the txt number supplied, only to be advised your ‘bot’ couldn’t recognise of fix the problem. I was then put in a queue for someone to call me back. 5 days later still waiting.......🤔 I go back to my original assessment of your customer service.
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DirtyLeeds Champions #LUFC #MOT 💙🏆🏅💛
(@SporcoLeeds) reported
@virginmedia we have a direct cable connection, network is down in London SW15, has been a few hours, please advise estimated time this will be fixed please
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Amy Hill
(@amyhill7017590) reported
@virginmedia you were supposed to connect internet sat, but your text mess service has decided I have covid when I said i didn’t....
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Andy Dalziel
(@Forever_Men) reported
@virginmedia Absolute disgrace if a company, we cancelled our contract in March 2020 and still keep getting bills and cannot get through to you on the phone. We phone and all staff are just reading off a script and have no clue how to resolve your issues.
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Dave Aspinall
(@windydave13) reported
@vmbusinesshelp @vmbusiness Will DM you now but considering I’m not a customer and never have been, how am I on your marketing mailing list?
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Rik Connor
(@RikConnor) reported
@virginmedia less than 72 hours before an issue, you’ve surpassed yourself this time around #badcustomerservice
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Phil Jones
(@Phil_D_Jones) reported
@virginmedia It only advises that it is a complex issue that your engineers are working hard on. From my own observations the service is intermittent. Sometimes it drops out totally but mostly it flicks on and off like a dying tubular light bulb. The net result is an unusable service.
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SeaTreePeeO
(@SeaThreePeeO) reported
@tomlikeafox @virginmedia Same time every evening our broadband drops our completely yet the day there’s no issue
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Steve Sulley
(@SteveSulley1) reported
@virginmedia red button issues again ! #nffc #help