Virgin Media Outage Report in Alway, Newport, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Alway, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 21: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (54%)
-
Wi-fi (17%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (3%)
Live Outage Map Near Alway, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Abertillery, Clevedon, Cwmbran and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Alway, Wales
Latest outage, problems and issue reports in Alway and nearby locations:
-
Wyn Emanuel
(@WynfordE) reported
from
Cardiff, Wales
@virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.
-
Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬
-
Gregg 🏴
(@GreggC_CC) reported
from
Newport, Wales
@rupinjapan @virginmedia I've lost my connection tonight myself. Guessing it's a network wide issue tonight
-
Dan Williams
(@dlrwills) reported
from
Cwmbran Central, Wales
@virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.
-
DodgeyDog
(@DodgeyDog) reported
from
Clevedon, England
@virginmedia #virginmedia #virginbroadband #stayconnected. I am still a customer at the moment - however, despite txts to a number given to me - at 9:30am - no one has got back to me! Very disappointed
-
Phoebe
(@Phoebe98935634) reported
from
Cardiff, Wales
@virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing
-
Chris A. Stott aka Taffie Baggie
(@TaffieBaggie) reported
from
Cardiff, Wales
@EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.
-
DodgeyDog
(@DodgeyDog) reported
from
Clevedon, England
@TomMockridgeVM. @Virginmedia @MoneyTelegraph. Despite trying to get information - after 24 hours, I have got nowhere trying to discover why my bill of £34 will rise to £64 next month! No extra service or work required!
-
Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always
-
Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.
-
Pentwyn & Llanedeyrn Pickers
(@PentwynP) reported
from
Cardiff, Wales
@virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK
-
Kita Williams
(@KitaW) reported
from
Newport, Wales
@virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!
-
DodgeyDog
(@DodgeyDog) reported
from
Clevedon, England
@virginmedia Thanks! But it’s really not just me - there must be others - at this difficult time - who will be having to pay more for just the same service!
-
DodgeyDog
(@DodgeyDog) reported
from
Clevedon, England
@Virginmedia @MoneyTelegraph. Despite trying to get information - after 24 hours, I have got nowhere trying to discover why my bill of £34 will rise to £64 next month! No extra service or work required!
-
Nige
(@niamunna1) reported
from
Newport, Wales
@Nyge_79 @virginmedia Same here. Abysmal service. I'm often in a Zoom with 40 other people and I'm the only one who drops out.
-
Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Good luck @virginmedia must have the worst post sales customer service in the known universe
-
𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭
(@JasperDommett) reported
from
Cardiff, Wales
@JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒
-
Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
-
Nichola-Louise 💞🏴💞
(@nicholasmith6) reported
from
Cardiff, Wales
@ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x
-
Philippa Williams
(@PhilippaWillia1) reported
from
Penarth, Wales
@virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Guffmaw
(@Guffmaw) reported
@am_potato_face @janehamilton22 @virginmedia Yes no, ever since i swapped to HUB 5 (1gb) its been total crap every single day since I've had it huge spikes in latency. hub 3 was fine.
-
Anthony Gosney
(@TonyG1974) reported
@virginmedia should it take 5 hours on hold and in chat to get someone to cancel my contract. Wage thieves. Direct debit canceled
-
Keith House
(@2130keith) reported
@virginmedia Snap had no internet today, again it now seems a regular issue if your unlucky enough to be a customer ! Still as many of you have said I’m sure when the credit comes through it will make it easier !!!!!!!!! 🤬
-
Connor Higgins
(@The_mutt) reported
@WilbertoDeT @eddafc @virginmedia I'm on sky aswell not a single problem
-
;-) Eileen Pirouet
(@Mrsaggiep) reported
@virginmedia @mostly_sleepy Internet has been up and down since Saturday afternoon.... i received a letter monday 3rd of April saying work is being done on Saturday 1st... bit late!! Its not been right since then.....
-
Stephanie
(@stephanieh2o) reported
Kickin it old school watching live TV. Don’t like it. Please fix my internet! #virginbroadband #virginmedia
-
Gavin Mushing
(@GavlarMushing) reported
@virginmedia Sort it out. Bills go up. Service falls off a cliff. Biggest con going is Virgin’s compensation system, never ever ever end up with bills reduced due to the poor service. #thieves
-
ANRKJosh
(@ANRKJosh) reported
@CloudflareRadar @virginmedia The Current Resolution to the issue (via VM Corporate/Business) isn't brilliant: "Virgin Media engineers re-seated fibre cards and reset hub equipment to restore service. TTL was extended as a workaround to maintain stability whilst a permanent fix is implemented."
-
Debbie Rowbotham
(@tigger650) reported
@virginmedia we are in Spain on holiday and have no mobile phones service provider for the second time today Is this part of the same issue?
-
James Read
(@JamesRead78) reported
@virginmedia How come I can watch YouTube through the V6 box but the internet is broken? Surely it's all running on the same thing?