Virgin Media Outage Report in Alway, Newport, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Alway, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Alway, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Caerphilly, Clevedon, Hengoed, Bargoed, Penarth, Blackwood and Dinas Powys.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
TV | |
| Newport |
Phone | |
| Cwmbran |
TV | |
| Caerphilly |
Internet | |
| Cardiff |
TV | |
| Cardiff |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Alway, Wales
Latest outage, problems and issue reports in Alway and nearby locations:
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Gareth Williams
(@GarethWHeating) reported
from
Newport, Wales
@virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...
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Louis Mertens
(@LouisPMertens) reported
from
Cardiff, Wales
1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...
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Charles
(@charliewong87) reported
from
Cardiff, Wales
Yo wag1 @virginmedia mans phone is down, it’s been hours
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Laurence
(@An_SEP_Field) reported
from
Avonmouth, England
@virginmedia aaarrrggghhh!!!! No phone service!!!!
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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Becky...xx {TeEm}
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible
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Tom Mumford
(@ThomasMumford) reported
from
Cardiff, Wales
@virginmedia After being a mobile customer for 10 years I have cancelled.
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help
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Becky...xx
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I now know what the issue was. I w contacted by a fake virgin account
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Dean Conway
(@DeanConway1) reported
from
Cardiff, Wales
@virginmedia your customer service is a joke!!
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia Needs must 😁but would appreciate virgin sorting the problem asap
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Steve Humphreys #FBPE
(@bighumphs) reported
from
Cardiff, Wales
@virginmedia more crap service - this time with your mobile network
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Arty Hen Party
(@HenLifeModelGuj) reported
from
Cardiff, Wales
@keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia
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Ellen Parker
(@EllenParker6) reported
from
Cardiff, Wales
@virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil
(@neilnelson4) reported
@virginmedia I called Virgin again as I never received a call back yesterday. Now what they say they will do from yesterday has changed today. I was told as I had an issue with coverage I would receive the Pod, now today I have to pay for it. The level of CS is unbelievable
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Milkybar
(@Bigwilkey) reported
@virginmedia Had to ring up, they think its a firmware issue as the box won't boot to home screen now, sending a tech tomorrow, thanks for the reply
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Phil Atkinson
(@MadAsAtters) reported
I'm trying to complain about the service I'm getting from @virginmedia but I've an intermittent connection... How funny am I?
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love Scotland hate SNP
(@thejoedoe1) reported
@virginmedia trying to check the status of a friend's landline as they are vulnerable and i have been unable to connect constant engaged sound ! Can you help ?
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T
(@t_minus54321) reported
@virginmedia There are no issues in my area.
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Sharon Cook
(@SGussy) reported
@virginmedia Not a word. Shocking service.
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James Macdonald
(@caltonhill) reported
@virginmedia Hi. You've sent an email campaign today "We'd love to update your Hub – it’s part of your service and there’s no extra cost." If I click the link to claim I get "Sorry you're not eligible for this campaign" If I'm not eligible why email me?
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sir xavier
(@thejoshlevy1) reported
what’s worst than having virgin media wifi YOUR WHOLE GROUP HAVING VIRGIN MEDIA WIFI
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BAJ
(@JohnnnyW) reported
@virginmedia Joined you on Monday .. still cannot get access to an email account ....you know about the problem how long does it take ? I've give you till the weekend or I'm going to be cancelling as this is pathetic
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Linda
(@cynicalgranny1) reported
@virginmedia I understand that , but I pay my bill to Virgin mobile not EE. So I didn't expect to be charged for no service, then be charged over £6 on a landline call to you to & get no information apart from try turning you're phone on & off again.