Virgin Media Outage Report in Alway, Newport, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Alway, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 02: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Alway, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Penarth, Newport, Cardiff, Cwmbran, Clevedon, Hengoed and Abertillery.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Penarth |
||
| Caerphilly |
Internet | |
| Newport |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Alway, Wales
Latest outage, problems and issue reports in Alway and nearby locations:
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Louis Mertens
(@LouisPMertens) reported
from
Cardiff, Wales
1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia Needs must 😁but would appreciate virgin sorting the problem asap
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Tom Mumford
(@ThomasMumford) reported
from
Cardiff, Wales
@virginmedia After being a mobile customer for 10 years I have cancelled.
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Laurence
(@An_SEP_Field) reported
from
Avonmouth, England
@virginmedia aaarrrggghhh!!!! No phone service!!!!
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Becky...xx {TeEm}
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help
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Becky...xx
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I now know what the issue was. I w contacted by a fake virgin account
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@virginmedia @DannyHackett Be careful with the fob offs Danny - if it’s a connection problem (not your in house WiFi) then Virgin, as with any other cable company, can see your connection status from the modem to their services via DOCSIS and also should be able to see logs too 😉
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Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia TERRIBLE CUSTOMER SERVICE
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Michael Enea
(@mikeenea) reported
from
St. Julians, Wales
@virginmedia down yet again. Last month, the broadband has gone to shite. Very frustrating. Seriously giving thought to switch supplier now (first time in 10 years).
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@virginmedia @DannyHackett Had a moment around a decade ago where they sent me through the song and dance of rebooting etc. So I cut it short, told them to look at the signal levels. They did. We agreed that it’s not localised to my property, they fixed. No pointless faffing.
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Charles
(@charliewong87) reported
from
Cardiff, Wales
Yo wag1 @virginmedia mans phone is down, it’s been hours
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Arty Hen Party
(@HenLifeModelGuj) reported
from
Cardiff, Wales
@keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network
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Gareth Williams
(@GarethWHeating) reported
from
Newport, Wales
@virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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Dean Conway
(@DeanConway1) reported
from
Cardiff, Wales
@virginmedia your customer service is a joke!!
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@DannyHackett @virginmedia If they’re saying it’s an area fault maybe the signal to the box isn’t within the acceptable conditions so it has to reconnect often. Same problem in Dartford but fixed on their end after several calls...
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Steve Humphreys #FBPE
(@bighumphs) reported
from
Cardiff, Wales
@virginmedia more crap service - this time with your mobile network
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Ellen Parker
(@EllenParker6) reported
from
Cardiff, Wales
@virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael
(@dontbecheeky12) reported
@virginmedia Yes it did state it be fixed by 3pm. Then 6 then 10-15 and still it's not working
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Billy
(@Billyaldous) reported
@virginmedia You are the worst company. Internet always dropping out and just reply to complaints with Bots. E5 postcode but you won’t do anything. Will just get an automated response
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karen mackenzie
(@kagsy2785) reported
@virginmedia absolutely disgusting customer service, going round in circles with complaint emails!! Don't bother signing up with this company nothing but hassle they just want money and have absolutely no customer service.
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L E O V K
(@LeoVK) reported
@JimSterling @virginmedia TBH, I’ve often had trouble with their customer service and engineer work, but once their service is up-and-running it is definitely worth it.
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Gracie Lou Freebush
(@Riinsola) reported
@virginmedia do you expect us to pay for this rubbish service?? It’s been 12hours without internet. When are you going to fix the problem in the NG6 area??
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Dale Wilkins
(@realmisterwilks) reported
@virginmedia how long do people in NG16 area need to wait to get phone and broadband back on? It’s month end and we can’t do payroll etc as we can’t connect to our online systems. No compensation unless down for 2 days. Great on a bank holiday weekend when we need to pay people.
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Don Skoy 🏴
(@yoksnod) reported
@virginmedia Right at this moment? My Internet has just completely went off. At 22:53 that's what's up. Died. No warning. Coincidentally, I did receive a text message from Virgin earlier today saying you're carrying out essential works on Sep 1st and it might be off ON THAT DAY. But wtf???
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BUGGINOUT
(@Bugginout_co_uk) reported
@miaoliviar15 @virginmedia They can fix when they want, I won't be paying them another penny.
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Richard Purkis
(@RPurkis) reported
@virginmedia Just called your technical support. You put me through all security questions, & only afterwards told me that the line was closed until 8am. Disgrace of a company. Especially considering your revenue & profits. Invest some in your service
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Aaron Bromley
(@Brommers7) reported
@virginmedia hey Virgin Media. Desperately struggling as my Broadbands not working and have been sent round a loop of different call handlers. Please can you help ASAP haven't had Internet since yesterday. Aaron.