Virgin Media outages and service status in Alway, Wales

Problems in the last 24 hours in Alway, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alway, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Alway, Wales

The most recent Virgin Media outage reports came from the following cities: Cwmbran, Cardiff, Blackwood, Newport, Nailsea, and Portishead.

City	Problem Type	Report Time
Cwmbran	Internet	1 day ago
Cardiff	Internet	1 day ago
Cardiff	Internet	1 day ago
Cardiff	Internet	2 days ago
Blackwood	Wi-fi	2 days ago
Cardiff	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Alway, Wales

Latest outage, problems and issue reports in Alway and nearby locations:

• 
  LK (@LaurenKetchley) reported 12 minutes ago from Cardiff, Wales

  @virginmedia @garyketchley Yes was told a manager would call us and it never happened …

• 
  Pauline Lomax (@RedhillsAnnie) reported 13 minutes ago from Cardiff, Wales

  @virginmedia Tips please to get my email outbox going after changing password. Due to a hack. Outgoing not working!!!

• 
  Benjamin Hartrey (@benj8min) reported 13 minutes ago from Cardiff, Wales

  Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.

• 
  Charl Balcombe (@CharlBalcombe) reported 14 minutes ago from Cardiff, Wales

  @virginmedia Having serious disconnection issues with my WiFi (CF24) - is there anything that can be done? Can you help? WFH this week has been painful

• 
  Mark Smith (@markccfc70) reported 15 minutes ago from Cwmbran Central, Wales

  Been with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.

• 
  Gareth Jones (@gazthebluebird1) reported 18 minutes ago from Cardiff, Wales

  @virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 22 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  MarcB (@555Husker) reported 29 minutes ago from Cardiff, Wales

  @virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 29 minutes ago from Caerphilly, Wales

  @virginmedia do you have issues in CF83 ? Our business broadband is down again.

• 
  Sam Tempest (@SATempest) reported 32 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  Gareth Jones (@gazthebluebird1) reported 35 minutes ago from Cardiff, Wales

  @virginmedia That's not going to help me reset my password.

• 
  Lee Smith/DJ Leekee (@djleekee) reported 35 minutes ago from Cardiff, Wales

  @virginmedia I think it was more a BBC source issue rather than VM wide. The lip sync is just every so slightly out but seemed very put on strictly last night

• 
  andy lanyon (@andylance1977) reported 36 minutes ago from Newport, Wales

  @virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that

• 
  Katieeeeeeeeeeeee 👻 (@SewScandalous) reported 37 minutes ago from Newport, Wales

  @virginmedia Imagine being a customer service agent and not having a clue how to do your job hahaha! 🙄

• 
  Stacey J Lipowski🐧 (@staceyjlipowski) reported 41 minutes ago from Cardiff, Wales

  @virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not

• 
  Benjamin Hartrey (@benj8min) reported 46 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Right Direction (@BackOnTrack__) reported 46 minutes ago from Cardiff, Wales

  @virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 53 minutes ago from St. Julians, Wales

  @virginmedia @O2 Talking to a cmsr service rep at the mo, absolutely crap!!

• 
  Gill Harrison (@gillih) reported 53 minutes ago from Portishead and North Weston, England

  @virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.

• 
  Sam Tempest (@SATempest) reported 59 minutes ago from Cardiff, Wales

  @virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joseph Harvey (@Funkychicken65) reported 5 minutes ago

  @tim_longhurst A service with very channels and going down a lot, just like @virginmedia

• 
  Mike Garner (@smickyboy) reported 6 minutes ago

  @virginmedia 2 days running we have had intermittent Internet in CV6 1GG and 2 days running your checker says the issues have been fixed. They have NOT! Isn't about time you really fixed it?

• 
  Ali Dalton (@alidalton) reported 7 minutes ago

  In 2017 I was the first designer at a UK fintech startup now valued at $100m+, with 500+ employees across 60 countries. It was just me, two founders, and two others in a room in London. The work wasn't a redesign. It was branding and the early flows for a payments platform. Nobody in that room called it design strategy. It was five people deciding how the product should work before there was a product. Then I spent almost a decade in the corporate world. Citibank, Mercedes, NatWest, Virgin Media. Products used by 50M+ people. £11M NPV on one project. That world taught me systems thinking, rigour, how to make a decision that survives fifteen stakeholders and a compliance review. It also taught me that six months to ship a signup flow is not a law of physics. It's a byproduct of the org chart. Most funded founders assume those two things come as a package. That if you want big company craft you have to accept big company timelines. You don't. The thinking travels. The process doesn't have to. I didn't leave because the work was bad. It was the best training I could have asked for. I left because I wanted the room of five again. Take everything those companies taught me and run it my way. No six week kickoff. No deck to justify a deck. A way founders can actually work with. So I started my studio last year. 5+ projects since across Fintech, publishing, agri-tech, and two founders launching their brands from zero. It's graft. But it's my graft now. If you're funded, building, and the product works but the numbers don't - that's the exact problem I spend my days on.

• 
  hayden willan (@Hayden_Willan) reported 9 minutes ago

  @virginmedia So what’s the point of the online renewal journey? Is the system designed to help customers, or just to annoy them?

• 
  Scouse House Bouncy Music (@ScouseBouncy) reported 17 minutes ago

  @virginmedia Not my account so I can speak you about it. What happens though is, you start a stream and then it corrupts, goes to a black screen and goes to a “Error code: COMPO” then closes. This is not network related, it’s not a box issue. It is an issue with authentication

• 
  MH (@MhMyxacc444) reported 17 minutes ago

  @j_ball13 @virginmedia They are awful.

• 
  Karl Dyer (@KarlDyer15) reported 18 minutes ago

  To work for @virginmedia you don’t need a brain cell, maybe the worst company in the UK I’ve ever had the displeasure of dealing with. Avoid them at all costs

• 
  Eternal Elneny (@eternalelneny) reported 22 minutes ago

  @virginmedia With all due respect, the engineers have been there all day, I saw two of them having a 40 minute lunch break at 10am at Greggs. Can you push these engineers to get this completed today? Compensation isn’t a valid response to not being able to work - ridiculous service

• 
  Jim Bauld (@jimbauld) reported 22 minutes ago

  @virginmedia At £16 for a rental it shouldn’t even be a question … never mind “understanding” and “appreciating” …. Get it sorted 😡

• 
  Sammo (@redmollster) reported 24 minutes ago

  @virginmedia how do we get a new HBO activation email? We have TNT sports but don't appear to have the invitation email. All the online help simply sends us round in circles and trying to get through on the phone takes ages. Surely this should be quick and simple?