Virgin Media Outage Report in Victoria, Newport, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Victoria, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Victoria, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Cwmbran, Caerphilly, Pontypool and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
TV | |
| Cwmbran |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Victoria, Wales
Latest outage, problems and issue reports in Victoria and nearby locations:
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.
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jane setchfield
(@jsetch) reported
from
Cardiff, Wales
@virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access
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welshcake74
(@Welshcake74) reported
from
Cardiff, Wales
@virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia still no resolution!
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia we’ve been having trouble with our internet all morning went through your service status and did the checks and it said there was a problem and booked engineer to come out tomorrow and now all of a sudden it’s started working so can I cancel the engineer please
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Simon Kerswell
(@kersy28) reported
from
Cwmbran Central, Wales
@virginmedia and I could get £165 as a new customer through @Top_CashBack where is the incentive for me to stay with you! 😡 especially when you have harassed me with phone calls since I rang to terminate my services! Very poor!
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Dan
(@TheDanielPage) reported
from
Cardiff, Wales
I know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia
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Soozles
(@soozles_) reported
from
Barry, Wales
@virginmedia can’t get through to speak to anyone on the phone. I want to remove sky sports from my account whilst there are no sports actually on. I’m outside of my contract now so it shouldn’t be an issue
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Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia goes down on me more often than my boyfriend. I’m not sure which problem is worse right now while we’re in lockdown.
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
Virgin Media WiFi is down yet mine is working fine 🤷
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Anthony1981Feb @westdigitaled @virginmedia I'm off down the pub
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service
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DJ 🎧⚽
(@djwardy7) reported
from
Cardiff, Wales
@foxycockney Virgin media is down I think
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James Trollope
(@DRJAMESOFF) reported
from
Cardiff, Wales
@FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is
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Jon Capistrano
(@JonWillCap) reported
from
Penarth, Wales
Virgin media went down because China is secretly building 6G towers accross the UK
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Phillip Lockley
(@7084phil) reported
from
Cardiff, Wales
@virginmedia I have been with virgin media for years, the service I’ve been receiving in the past year has been terrible, I cannot wait to leave
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.
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Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia totally disappointed and frustrated with service. Paying over £60 per month for WiFi only for it to be buffering for weeks. Husband key worker, needs constant Wifi access. Yet unable to contact virgin. Service zero.
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⧖🔶🏳️🌈✨impl Cat for Q (it/its)✨🏳️🌈🔶⧖
(@TheEnbyperor) reported
from
Cardiff, Wales
@monotron_ Tbf, virgin media's network is on the shit side
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@Anthony1981Feb @westdigitaled @virginmedia You're lucky. I'm getting naff all. Mobile data is keeping this bad boy connected
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lauren
(@heyimlaurenh) reported
@virginmedia broadband has been down since midnight. Only found out maintenance was due to take place over night until 6am this morning via service status. Still no broadband, our checks indicate fault lines with you. No technician available until next week. (1)
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Wayne Bristow
(@therealwannieb) reported
@virginmedia phoneline down so cannot get in contact with you as your website is so crap and the app you told me to download last time is just as crap. This is 3rd fault we have had in 2 weeks!
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Siân Leehane
(@SianLeehane1982) reported
**** you @virginmedia put my bill up without notification told me there wasn't enough money to clear my bill when I know full well there was complaint made thanks I'm sat here with no Internet and 1 pissing channel
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Graeme Wilkinson
(@RoyalWilks) reported
Hey @virginmedia . Don't think much of your customer service. Spent half the morning on hold trying to sort an issue with my new contract. Promised a call back - not happened!
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Navdeep Heer
(@__Heer__) reported
@virginmedia as a new customer, you are happy to leave me without internet and tv for 3 weeks. I’ve been on the phone for 3 hours and your team cuts the phone on purpose. Terrible experience from day1
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Mr Landauro
(@kllandauro) reported
@virginmedia Worst company ever stay away. Their customer service is full of crooks.
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Radio Banana
(@woodpulped) reported
@JonnElledge @virginmedia 5) the £20 is repaid to customer if the company is in the wrong, and half of any fines go to the customer.
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Radio Banana
(@woodpulped) reported
@JonnElledge @virginmedia 3) you could CC an ombudsman into your original email and if the company doesn’t reply to say issue resolved or what more info is needed in the 14 days it’s auto-fined; and 4) if not resolved to satisfaction you can pay the ombudsman £20 to review and fine if an issue, plus…
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Marzipanmaz2
(@marzipanmaz2) reported
@virginmedia Can you urgently get someone from complaint team to call me pls. This saga is STILL ongoing. Raised formal complaint ref c 0808221729 on 8/8, were told response in48 hours & still no call. Phoned this morning & no interest or apology from call centre
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Radio Banana
(@woodpulped) reported
@JonnElledge @virginmedia My “if I ruled Britain” law change would be a consumer protection act which did this 1) all customer service must also be doable in writing (both email & post); 2) issues have to be resolved in 14 days from all reasonably required info being provided and…