Virgin Media

Virgin Media Outage Report in Victoria, Newport, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Victoria, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Victoria, Newport, Wales 12/12/2024 13:35

December 12: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Victoria, Newport, Wales

The most recent Virgin Media outage reports came from the following cities: Barry, Cwmbran, Cardiff, Caerphilly, Penarth, Newport, Clevedon and Pontypool.

Loading map, please wait...
City Problem Type Report Time
United KingdomBarry TV
United KingdomCwmbran TV
United KingdomCardiff E-mail
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Victoria, Wales

Latest outage, problems and issue reports in Victoria and nearby locations:

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @richardbranson are you anything to do with @virginmedia ? If so please can you get someone to finally do something they promise. 15 hours on phone, promised credits, nothing arrives, overcharge £50 p/month & promised of a call back & nothing 22 years a customer, 6 weeks waiting

  • CraigAllan5 Craig Allan (@CraigAllan5) reported from Clevedon, England

    @virginmedia shocking service so far. Ordered our broadband a month in advance of our house move as is essential because we’re both working from home. Been in a week and had delivery of my hub but still not able to connect. Advice is always just to wait and it will come online.

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.

  • harveyhound73 Helen Ward 🍦 (@harveyhound73) reported from Cardiff, Wales

    @virginmedia Waited until midnight - nothing. Now it’s 6:30am, still no service. Let down again.

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough

  • darth_noga Darth Noga (@darth_noga) reported from Barry, Wales

    @virginmedia had 3 missed callback promises from your partner team in the last week, can’t get hold of you by calling, absolutely disgusting service! I will be emailing Lutz Schüler to see what he’s got to say!

  • EmmaLouiseTho13 Emma 🌈 🖤 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺🎃 (@EmmaLouiseTho13) reported from Cardiff, Wales

    @agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.

  • JeffHopkinsCDF Jeff Hopkins Cardiff (@JeffHopkinsCDF) reported from Cardiff, Wales

    @virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia An engineer came and replaced my hub, bits on the wall outside and bits in the box down the road. So far so good 🤞

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia The issue is intermittent so not currently. The 3.0 hub has been rebooted multiple times and has had a factory reset but I still have intermittent Internet.

  • WayneAssiratti WelshWayno (@WayneAssiratti) reported from Penarth, Wales

    @virginmedia hi there. My son restarted our Hub 3 as I think he has a black spot in his room. Now our devices are "seeing" the router, but can't connect to it. Can you help please?

  • Tweet_Hazel Hazel (@Tweet_Hazel) reported from Cardiff, Wales

    @virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia Yes. Please can you look into the Internet in NP10. It cuts out constantly and isn't the service I'm paying for.

  • BowenAmByth David Bowen 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@BowenAmByth) reported from Cardiff, Wales

    @virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.

  • ChristianSurfer Phil Williams (@ChristianSurfer) reported from Nailsea, England

    @virginmedia another 5 days waiting for a call back .. and this was after my case had been ‘elevated’ and a promise for all to be sorted on a Friday - more broken promises / what do you suggest now ? Just leave after 22 years ? @MartinSLewis @WhichUK - all details being recorded

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    @virginmedia Yes, but it only takes around 30 seconds and says there is no issue.

  • berryleigh Berry (@berryleigh) reported from Beechwood, Wales

    @virginmedia I made a complaint January 12th. I phoned on 15th to chase it. I was told you would be in touch and you haven’t been. Your T’s and C’s say 28 days. We are now on day 38! You responded quickly to @SophieEB how come you can show everyone the same respect! Your rubbish!

  • LeesaEdwards1 Leesa Edwards (@LeesaEdwards1) reported from Cardiff, Wales

    @virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue

  • Daleos1 Dale Perry (@Daleos1) reported from Cardiff, Wales

    @PollyJames did you have success in cancelling your @virginmedia afterwards? I’m having terrible problems cancelling mine even though I’ve given 31 days notice. 😡

  • Munchiemon The Devil (@Munchiemon) reported from Newport, Wales

    Thankful for 4g tethering. First time having to working from home consistently and @virginmedia have let me down big time. 👎

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MurphyandToby Toby (@MurphyandToby) reported

    @virginmedia Hi all explained to customer services and they have decided there isn't a problem. Our Wi-Fi (non) connection tells a different story

  • CaitrionaSpell Caitriona Spellman (@CaitrionaSpell) reported

    @virginmedia so far holding for 1 hour and 8 mins for technical support...is this a record ?

  • deanohazell1973 dean1973 (@deanohazell1973) reported

    @virginmedia Any issues in the OX14 1 area? Yet again very low internet speeds… useless!

  • angelamapower Angela Power (@angelamapower) reported

    Waiting time on phone to speak to someone @virginmedia=60 minutes. There is a messaging option that ignores you after the initial questions. Help please.

  • kkmusic Kevin Kerrigan (@kkmusic) reported

    @virginmedia as always the website is not correct there is a fault in area 15 .. the same ongoing fault for weeks... please update the service site and report

  • DrRevus DrRevus (@DrRevus) reported

    Hi @O2 and @virginmedia I am a customer for both of you but when I check it says I am not eligible for your Volt deal, I have broadband and O2 mobile phone(s), can I ask what’s going on please!?

  • ToryDouglass ToryDouglass (@ToryDouglass) reported

    @virginmedia @ToryDouglas So do I. Why do you make it so hard to cancel an account? I’m still waiting for a response on the we chat!

  • PandaAkagi AkagiPanda 🐼 PNG VTuber 🤍 (@PandaAkagi) reported

    @virginmedia It seems to have started working again now. I just wish it didn't stop working every few days... Thanks for your help.

  • MurphyandToby Toby (@MurphyandToby) reported

    @Kodi_Sue_Mickey @virginmedia They are awful! But not sure other companies are any better 😡

  • Ryan_UTB Ryan Wilšon (@Ryan_UTB) reported from Stockton-on-Tees, England

    @virginmedia your internet is so bad