Virgin Media Outage Report in Victoria, Newport, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Victoria, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Victoria, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Caerphilly, Cwmbran, Clevedon, Barry, Hengoed, Bargoed and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Newport |
||
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Victoria, Wales
Latest outage, problems and issue reports in Victoria and nearby locations:
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Leesa Edwards
(@LeesaEdwards1) reported
from
Cardiff, Wales
@virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue
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David Bowen 🏴
(@BowenAmByth) reported
from
Cardiff, Wales
@virginmedia any major on going problems with broadband in the Cardiff area? Ours has been off since about 1pm.
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Moe Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?
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rhysforan
(@rhysforan) reported
from
Cardiff, Wales
@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?
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Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co I have checked the service status and it’s showing no faults but we have only a few minutes of connection before it goes off!
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia quit harassing me to return your kit. It took 2 days on the phone post price hikes to cancel services now your customer contact options loop to nowhere. You haven't even sent a return kit or courier so ffs stop bombarding with texts & emails to send your router back!
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Dai John🇪🇺🏴
(@johndn) reported
from
Cardiff, Wales
Shame on you @virginmedia #virginmedia after hiking your price and giving poor service. Interruption of programmes / coverage over past 2 weeks AND now unable to watch #WALMEX #CYMMEC 😡
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Jeff Hopkins Cardiff
(@JeffHopkinsCDF) reported
from
Cardiff, Wales
@virginmedia I’ve had no services since February 5th and have spoken to at least 5 people in various departments who keep saying my services will be restored but still no service 16 days later. I would appreciate help.
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Emma 🌈 🖤 🏴🇪🇺🎃
(@EmmaLouiseTho13) reported
from
Cardiff, Wales
@agmshankar @virginmedia Considering doing the same, they have increased the package price again this year (that's the second year in a row) and the network reliability seems to be getting increasingly worse in our area at least.
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia trying to watch the live rugby on bt sport is impossible and painful with all the flickering from the feed you are sending out, this has happened the whole of the first half with no appologies or rectifying the problem, any chance of sorting?
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Peter Robey
(@peterrobey) reported
from
Risca, Wales
@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia had new hub 4 modem arrive yesterday, set up and worked fine for about 12 hours now it doesn’t even have power. Did not even last a full day. Load of **** it is #virginmedia #broadband #wifi
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Chloe coy
(@Chloe_coy_) reported
from
Penarth, Wales
@virginmedia @Chloe_Co It’s an issue within the house apparently. The flat above had perfect internet. We have had nothing and no call back!!
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia do you have any connection issues in the Np19 area please. Can’t connect television to internet ? Thanks
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Hazel
(@Tweet_Hazel) reported
from
Cardiff, Wales
@virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.
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Simon Hughes
(@hugemassiff) reported
from
Cardiff, Wales
@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough
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David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia I trust I will be reimbursed something as a loyal customer due to your shocking coverage of the rugby on BT Sports tonight making it unwatchable with no appologies or answers
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El Unico
(@ElUnicoblog) reported
from
Liswerry, Wales
@virginmedia Awful service, trying to charge me four times my bil!!!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mel
(@melonie45678) reported
@virginmedia why are your customer services so useless? I’ve had requested a COAX cable 2 times (2 works ids) were placed and it still hasn’t come. It’s been 2 months. A complaints was filed by an advisor as the first one never turned up C-260123483, but they still resolved it!!
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cally
(@cally__rose) reported
@virginmedia hi, my phone number still hasn’t gone over to my new phone and I’ve had it set up since Sunday - can you help?
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Russ
(@russblanc1) reported
@virginmedia We did order broadband from you over a year ago but it was never installed and we eventually cancelled after several failed attempts over 3 months. That was a year ago. Just want it cancelled as we no longer live there. No idea why after a year you’re trying again.
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Joe 90
(@Joe9041950241) reported
@virginmedia No, as the first one didn't work.. Seemed a bit stupid tbh.. Was hoping twitter could help + it's better to share so others can see how Virgin operate. There is a huge list of people this is happening to after they leave Virgin. It's like we're being punished for leaving
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***
(@richbod11) reported
@virginmedia Again comms a massive issue. If I could speak to team responsible for remedy instead of same team who’ve, frankly, lied to me last three calls, we may be no closer to fixing but you wouldn’t have as angry and disappointed a customer as you do!
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Benjamin Luke
(@BenjminLuke) reported
@virginmedia your internet service over the past few days has been shocking, I’m meant to be getting 1gb down and a lot of the time I’m not even getting 10mb! Sort it out! You guys should have to pay some kind of compensation for this awful service
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James Nish
(@JamesNishhhh) reported
@virginmedia hi I called up earlier as I have a problem with my internet keep going off, the person I was speaking to wanted my MAC address so I gave it them, what did they need this for?
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Nathan Talbot
(@nathantalbot) reported
(Testing) colleague asked if is there a virgin media outage but cable service working fine in EC1A.
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Feminist Parent
(@feministparent1) reported
@virginmedia Thanks but I already know this information. What can you do to help me? Please collect your equipment form my home or waive the fee for no return of equipment.
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roasty duck
(@hahadumball) reported
@virginmedia STICK YOUR SERVICE!! gibin and amit are rude and arrogant! recorded lying about my install date! passed back and forth, ombudsman is going to have a good day with this! time to post the audio clips everywhere encouraging people to avoid you guys!