Virgin Media Outage Report in Victoria, Newport, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Victoria, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Victoria, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cwmbran, Cardiff, Clevedon, Newport, Blackwood, New Tredegar, Caerphilly, Barry and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cwmbran |
Internet | |
| Cardiff |
Internet | |
| Clevedon |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Victoria, Wales
Latest outage, problems and issue reports in Victoria and nearby locations:
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Noga Fett
(@darth_noga) reported
from
Barry, Wales
Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?
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Monkenstien.
(@3_monk) reported
from
Beechwood, Wales
@virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫
(@3EyedTiger) reported
from
Caerphilly, Wales
@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia still waiting since 7.30 am for the engineer to come to sort out the problems we are having, he’s 25 minutes to get here ( we were given 7.30-13 slot) still no tv since Thursday!
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
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andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
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ROMEROISACUTI
(@ROMEROISACUTI) reported
from
Barry, Wales
@virginmedia wifi has gone down in CF62 area of Barry.
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Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@virginmedia do you have issues in CF83 ? Our business broadband is down again.
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st
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Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
@virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??
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Tim Burns
(@TimmyGrunt) reported
from
Cardiff, Wales
Anyone suffering internet outage from @virginmedia ??
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Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝕾𝖕𝖊𝖓𝖈𝖊𝖗
(@Desecration777) reported
@virginmedia my households wifi is down and we’re now being told it can’t be fixed until Thursday, I’m seriously thinking of switching if this can’t get resolved.
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Paige McPherson
(@1992_paige) reported
@virginmedia My bill is incorrect. I raised the issue twice through the WhatsApp service and was supposed to get a call within 48hr of last Monday. I then raised a complaint online on Thursday and still nothing
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Jake 🫧
(@jxkeridlxy) reported
if virgin media don’t come and sort my wifi out and soon i’m gonna spontaneously combust. why do i have no service and no wifi. i’m gonna cry it’s been 3 days
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Becky Doull
(@beebachu92) reported
@virginmedia your customer service is useless and cancelling appointments for customers without talking to them is disgusting! We pay good money for your service and you aren’t providing it! Sort it out!
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Tom Harradine
(@Tommmyy144) reported
@virginmedia Thank you I have sent my complaint. Hoping withing 28 days as that it near the end of my contract. My reference number is starred out how can I see it? Thanks
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Scott Doman
(@scott_doman) reported
@virginmedia Yes, there is a fault in the network that appears to be affecting my area. It's been an active incident since 20/10/2022 Expected ETA to mitigation, 24hrs. I'd recommend customers affected call Virgin once this is resolved for bill adjustment (Ops loss).
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sol - DOCTOR WHO SPOILERS!!!
(@fagsagainstgod) reported
@virginmedia I think it’s fair to say the link isn’t reliable bc when my wifi went down, over an hour and a half ago, it said the area was perfectly fine. So I suppose something is wrong, isn’t it? Regardless, it’s finally working now… one hour and a half later.
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Paul-adirtymonkey
(@adirtymonkey) reported
@virginmedia No I haven't the whatsapp replied at 8am this morning, 14hrs later. I'm that disgusted I didn't bother. Why your chat sent me to a closed service (again) is disgraceful.
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Adam Jarvis
(@gizy98) reported
@virginmedia checked your service status and it says there are TV problems in my area SN2, but my broadband has been down for the last hour. Do you know of any other issues? Hub 4 has a pulsing white light.
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Daniel Wade
(@danielrwade) reported
@virginmedia our street has had intermittent broadband for the last 13 days - no one on the faults team is acknowledging it as a street issue, they keep sending technicians to the houses, but it isn't resolved. And now someone just hung up on me. Please help. We need to work!