Virgin Media Outage Report in Victoria, Newport, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Victoria, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Victoria, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Clevedon, Caerphilly, Barry, Newport, Blackwood, Abertillery, Blaina, Cwmbran and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
||
| Clevedon |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Victoria, Wales
Latest outage, problems and issue reports in Victoria and nearby locations:
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Nathan Spackman
(@nathanspackman) reported
from
Barry, Wales
@virginmedia been trying to cancel my order with you, but can't get through to everyone. The number your customer service team gave doesn't work! What number do I need to cancel?
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Thank you so much, I spoke on the phone a problem has been located was told it may take up to 4 hrs or less to fix it. Unfortunately it's not looking good as it's over 4 hrs now and still flashing green.
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Paul Scanlon 🏃♂️🏴🏴🏃🎖
(@wenglishpaul) reported
from
Cardiff, Wales
Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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Sunny Rupalia
(@RupaliaSunny) reported
from
Penarth, Wales
@virginmedia have the worse broad band service....customer service is a shambles and all.
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please @virginmedia
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Elisabeth
(@misselisamartin) reported
from
Cardiff, Wales
@virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.
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Leanne Everest 🙏❤ 🌈 🦄
(@reddevil1975) reported
from
Barry, Wales
@virginmedia Hi I have had no broadband for the past few hours. Just wondering if there's an outage issue regarding cf63 postcode. Thanks in advance x
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
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ANDREW JUDD
(@cardiffrebel) reported
from
Cardiff, Wales
@virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?
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Kerry Mordey
(@KerryMordey) reported
from
Cardiff, Wales
.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)
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Moe Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Dania.M
(@dma990) reported
from
Cardiff, Wales
@virginmedia tv box not turning on, tries to start up and then turns back off help pls
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
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Joshua Watson
(@josh_wats09123) reported
from
Barry, Wales
@virginmedia On the phone to a agent now told I’ve turned the box off and on multiple times still not working
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sarah dobson
(@dobbo79) reported
from
Cardiff, Wales
@virginmedia my WiFi is down AGAIN, come on, this is stupid now!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aman Hayer
(@playerhayer) reported
@virginmedia Getting ridiculous now. The complaint formally raised on the 31/07, closed on 01/08 saying resolved, but issue remains. Your code says: 'Your case will remain open for 28 days so you’ll have enough time to review and consider our proposal'. Virgin not following own process.
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David Harding
(@davidheatsure) reported
@virginmedia Virgin media "how can I be a assistance today" David "I would like to give 30 days notice from the 10th of August to cancel my contract on the 10th of September" Virgin media " ok we're going to make it as difficult as we can to cancel your contract and cause you lots of stress"
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Rachael Brown
(@RachaelBMaths) reported
@virginmedia Absolutely horrified that fears came true &further upset caused by being told by @virginmedia CCT unable to help as technically it's a new account &no one has died (yet). Just spent 30mins on the phone undoing the mess with (caring) Sonia from CC team & pray this will be sorted.
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Stephanie Carter
(@stephieceeee) reported
@virginmedia Hi can you explain to me when my account will be credited for the calls made to your team that were continuously cut off? You cannot charge people to wait on the phone to repeatedly cut them off. You are not providing a service. Please organise credit to my account.
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Prak Arsh
(@arsh_prak) reported
@virginmedia So there is no help here as well. All channels are not able to help me as a customer. I am losing time and money.
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Jeff Sorrentino
(@jeffbrighton) reported
@virginmedia I am drained of all my energies now. And out of pocket and without any hope that this will be sorted. I have raised a complaint with you and the responses are vague, unclear. You then told one thing to me and another to Equifax. You refuse to accept your mistake and clear my name
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Mr Mark 🇬🇧
(@MrMarkStewart1) reported
@virginmedia Received an email from virgin regarding contract stay leave or renew called the call centre also informed them I also required a hub replacement asked them to call me back today no chance tomorrow will do she did not want to give call back or help me 😡
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Emma Spurdle
(@EmmaSpurdle) reported
@virginmedia I need to urgently access my voicemail but it keeps asking for a PIN and I’ve never had a PIN to access it before. Can you help please?
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Becca Ward
(@beccaward93) reported
@virginmedia Linda Ward - calls were regarding very poor connection and low internet speed. Paid for 500mb and only getting 30! No one has been the slightest bit helpful. Every time we call they say we have to reset it and call back in 7 days. They said can’t escalate more than that. There…
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Emma Japp
(@JappEmma) reported
@virginmedia I have called but on hold each time for so long and the number isnt free for me to call. The issue every time is when I get put through to the movers department, no one seems to answer the phone or WhatsApp. Waited hours on sun, all day yesterday and been trying all day today.