Virgin Media Outage Report in Victoria, Newport, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Victoria, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Victoria, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, Newport, Blackwood, Cwmbran, Clevedon, Caerphilly, Pontypool and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Barry |
Internet | |
| Cardiff |
Internet | |
| Newport |
Total Blackout | |
| Blackwood |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Victoria, Wales
Latest outage, problems and issue reports in Victoria and nearby locations:
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Arty Hen Party
(@HenLifeModelGuj) reported
from
Cardiff, Wales
@keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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Charles
(@charliewong87) reported
from
Cardiff, Wales
Yo wag1 @virginmedia mans phone is down, it’s been hours
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@virginmedia @DannyHackett Be careful with the fob offs Danny - if it’s a connection problem (not your in house WiFi) then Virgin, as with any other cable company, can see your connection status from the modem to their services via DOCSIS and also should be able to see logs too 😉
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Steve Humphreys #FBPE
(@bighumphs) reported
from
Cardiff, Wales
@virginmedia more crap service - this time with your mobile network
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Dean Conway
(@DeanConway1) reported
from
Cardiff, Wales
@virginmedia your customer service is a joke!!
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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Becky...xx {TeEm}
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I have currently reset the family wifi box three times now and have no internet or wifi. I do not know any of the account details as it's all in my dads name but we have no service be would like the issue resolved if possible
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Becky...xx
(@BeckyyBuzz) reported
from
Newport, Wales
@virginmedia I now know what the issue was. I w contacted by a fake virgin account
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Ellen Parker
(@EllenParker6) reported
from
Cardiff, Wales
@virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Gareth Williams
(@GarethWHeating) reported
from
Newport, Wales
@virginmedia I was told there was a problem with the cell that has now been rectified. There was nothing at all wrong with the phone but it cuts out all the time. Always has...
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia Needs must 😁but would appreciate virgin sorting the problem asap
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Tom Mumford
(@ThomasMumford) reported
from
Cardiff, Wales
@virginmedia After being a mobile customer for 10 years I have cancelled.
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Louis Mertens
(@LouisPMertens) reported
from
Cardiff, Wales
1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HiddenGem💙
(@HiddenGem2) reported
@Lol58Milne @virginmedia Hmm..I agree with you.. just saying by accepting the service, even on a rolling contract, you might find they've sneakily sent you emails with new Ts&Cs that by, accepting the service, over 20yrs, means you accept the terms. Ask them for the Ts&Cs and where the charge comes from
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Matt Williams
(@WattMilliams89) reported
@virginmedia It's still going up and down. All day. Only once did your service page indicate that there's a problem in the area.
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🇬🇧 | Suzpended like 6 times
(@FreeJxdez) reported
. @virginmedia are you ever going to fix your internet?
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Sunny Hanspal
(@SunnyHanspal2) reported
@virginmedia 2 engineers have been round now and still no resolution. It was mentioned that the first engineer booked an appointment for a wire to be replaced and it was found out that no such appointment was made
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gaz
(@BOLSCHIBOOZE) reported
@virginmedia my internet keeps dropping but the app says no issues so does service checker online and so does virgin when I ring what the hell is going on why is my internet dropping I’m paying for rubbish
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fionamcarthur%virginmedia.com@gtempaccount.com
(@FionamcarthurC) reported
@virginmedia no tv or Wi-Fi since Saturday. First update said fix by 10am today, second update said fix by 6pm. Still no update (and text updates not happening even though I signed up for them). WFH tomorrow….. hope it’s fixed by then?
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Jeremy Neal
(@jeremynealuk) reported
@virginmedia I have been a long suffering customer for more than 15 years, yet I have never known such poor service and even worse customer service as has happened this weekend. No broadband or TV since 1pm yesterday (Fleet, GU51). Now told it eill not be fixed until 10am Monday!
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Simon Ives
(@SimonIves10) reported
@virginmedia What’s happening Virgin? I’ve had no TV or internet for the past 2 days. Your customer service is terrible. When is this farce going to be sorted? If this carry’s on, I’ll be moving to SKY!!!
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Andrew Mc-orr
(@AndrewWestdene) reported
@NopeReally4 @virginmedia Tell them your want the new customer deal or same deal you had before, or your quitting virgin media.. Stay strong about it and they will offer you same as before, if not better 👍
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JaneKingston
(@JaneKingston) reported
@virginmedia outage in RM5 area for 3 days now. No internet and no tv. Status for fix keeps changing. Please tell us what the problem is and give us realistic timeframe for fix. The customer service is on keeping customer informed is ridiculous