Virgin Media Outage Report in Victoria, Newport, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Victoria, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 21: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (54%)
-
Wi-fi (17%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (3%)
Live Outage Map Near Victoria, Newport, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Abertillery, Barry, Clevedon, Cwmbran and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Victoria, Wales
Latest outage, problems and issue reports in Victoria and nearby locations:
-
Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia Internet not working at all. Speed is barely existent considering we paid for the top package regarding speed. An engineer has come to have a look and it hasn’t worked? Really frustrating when you can’t do any work online especially during times of lockdown.
-
Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia The link says there is no service issue but the 2 people I have spoken to on the phone says there’s an outage till the 28th?
-
Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia any problems in the Np19 area.. can’t get BT sport and quite a few other channels on.. I’ve done the usual.. turned off reset etc
-
David Tibbs
(@tibbo133no) reported
from
Cardiff, Wales
@virginmedia whats happening with BT Sports, not working and we pay enough to watch this as it is?
-
Hannah Hughes
(@23xhannahx) reported
from
Cardiff, Wales
Never wanted to fight anyone as much as virgin media WiFi even eduroam was better.
-
Dan Mitchell
(@dmitchell1975) reported
from
Cardiff, Wales
@virginmedia having lots of DNS routing issues this wkd. Unable to use majority of online and streaming services. Bit of a concern as working from home for the next 6 months. Can you confirm if related to maintenance work on your infrastructure. Thanks
-
Luke Cornish
(@LukeBCornish) reported
from
Cardiff, Wales
@virginmedia your service has been dire all week... Internet is dropping all the time. Seems to be a growing issue... impacting internet and TV 🙄
-
Mr Bowe - Abbeywood CS
(@ABoweACS) reported
from
Newport, Wales
@virginmedia we're in a firebreak lockdown! it's miserable outside! the only positive thing about today is the @BritishBakeOff and your TV service goes down.. Get your act together mun!
-
Phillip Nifield
(@NifieldPhillip) reported
from
Cardiff, Wales
@virginmedia Have you got a problem with your services tonight- loads of channels inc BBC 101, Channel 4, BT Sport,Sky, most ofSky Sports etc not working -error code V53 What’s happening?
-
cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia They have replied but say i am being transferred because I have a pricing issue
-
St.Ives.Great.White
(@pops_74) reported
from
Cardiff, Wales
@virginmedia my virgin go app has t worked for a few days. Help me sort it as I use it to watch the sport.
-
Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia internet down, sort it out!! #virginmediadown
-
Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
-
EyeBallPaul
(@Brad7Harrington) reported
from
Cardiff, Wales
@virginmedia sort your WiFi out for **** sake 😭😭
-
Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
@virginmedia I’m trying to return equipment to you. I’ve filled out the form you sent to me twice and twice I’ve had an email and text to say that my return package has been sent to me. But I’ve never received it. Is there a problem with the service?
-
Karl Luke
(@karl_luke) reported
from
Cardiff, Wales
@virginmedia no broadband connectivity this morning - my online account says there is an issue in my area and expected fix is 3pm today. I WFM and need connectivity. Had Intermittent issues yesterday afternoon... please help!
-
Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
Anyone else having @virginmedia issues in Cf11? Tv and broadband not working! Everything has been rebooted but no improvement. #virginmedia
-
andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia TV down in Newport, Gwent area. Has been for a while. Any idea when it's back on please?
-
Connor
(@johnsonsc16) reported
from
Cardiff, Wales
@virginmedia Yes we have been in touch. We have the same issues both wired and wifi. We wasn’t sent a link
-
James Scrimshire
(@Scrimmers) reported
from
Newport, Wales
@virginmedia something going wrong in NP20 with broadband? Can't get online and your service checker isn't responding
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jay
(@jsquires1990) reported
@virginmedia You also say it’s capable of handling M200, I don’t have an issue with the handling of the speed in modem mode it’s a dream but as a router it can’t handle 20+ devices that connect at random times, that is the issue with the hub. They wouldn’t even entertain pods!
-
nathan davis
(@withnail69) reported
@virginmedia Yes it says there is issues in my area
-
Billion Dollar Brain
(@harryhpalmer) reported
@virginmedia yes, you have to now sign in to MyVM. That wasnt the case before. So not obvious where to go. Not in the sitemap. no re-direct for anyone who has bookmarked the old page. Poorly executed changes.
-
Dave Pleavin
(@dave_pleavin) reported
@virginmedia No they asked for my email so they could send a complaint form across. Not received anything.
-
McCall
(@mccall_1989) reported
@virginmedia There has been no refund. There has been no calls back from managers which were promised. I was assured my deal of £61.25pm would be bettered that hasn’t happened. I tried to lodge a complaint, that hadn’t happened. I’ve had no calls back since. And have now paid £136 for 1 month
-
Matt Richards
(@mattrichards100) reported
@virginmedia Nope, definitely not working. Tried rebooting twice, arrows on router flashing white. No internet.
-
Edward
(@EdCWatts) reported
@virginmedia Why don’t we just focus on the issue that is why do you keep calling every day? Still unanswered!
-
Anthony Murphy
(@anthony_murphy1) reported
from
Bolton, England
@virginmedia is there a way for me to find out if my phone number has been leaked or involved in any form of data breach as I've been getting daily phone calls from people pretending to be you? Never anyone else so just intrigued.
-
Mr Bear
(@Bear_of_Truth) reported
@virginmedia Your retention team quoted me a £37 package… just received an email with the incorrect package to say I’m going to be charged £66.50 a month??? What is going on? Your customer service has become a complete mess.
-
janeys romeo
(@JaneysRomeo) reported
@virginmedia after over 30 years of being a customer you increase my existing package from £81 a month to £147.50🤔time to move