Virgin Media Outage Report in Grangetown Community, Cardiff, Wales
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Grangetown Community, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Grangetown Community, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Grangetown Community, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Weston-super-Mare, Porth, Pontypridd, Caerphilly, Barry, and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 1 day ago |
|
Cardiff
|
TV | 1 day ago |
|
Cardiff
|
Internet | 1 day ago |
|
Newport
|
Internet | 2 days ago |
|
Newport
|
Internet | 3 days ago |
|
Cardiff
|
TV | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Grangetown Community, Wales
Latest outage, problems and issue reports in Grangetown Community and nearby locations:
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Mark Smith (@markccfc70) reported from Cwmbran Central, WalesBeen with @virginmedia back as far as old NTL days. Downgrade our package for the first time ever to keep costs down, and the Internet must have crashed at least 8 times today, the day after we changed. Absolutely useless, on the phone tomorrow to cancel this **** completely.
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lee williams (@thelee_x_w) reported from Cwmbran Central, WalesWord of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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Rob Downer (@NobbyD27) reported from Cardiff, Wales@syeporter180 @virginmedia Cancel the contract and go to Sky
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andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia why does it seem impossible to sort my TV and WiFi out? My partner has been phoning up on and off for a year or more about poor signal, not being able to use catch and apps and general poor service. Just get fobbed off.] Is this how you treat all customers?
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amanda roberts (@amandaroberts10) reported from Cardiff, Wales@virginmedia is there a problem in the CF23 area ... no WiFi??
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Gareth Thwaite (@GarethThwaite) reported from Barry, Wales@virginmedia can you please just admit you value new customers over 20yrs plus ones? @BT want to help a family out?
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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This is Carl🏳️🌈😺🏴🍕 (@Carl_E88) reported from Cardiff, Wales@virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
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MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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lee williams (@thelee_x_w) reported from Cwmbran Central, Wales@virginmedia another day another WiFi outage. This really is the worst WiFi I've ever had. Legally as you are not providing the service as promised am I allowed to cancel the contract ? @CitizensAdvice
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Benjamin Hartrey (@benj8min) reported from Cardiff, Wales@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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cheryl (@cherylockerby) reported from Barry, Wales@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
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Christina Macaulay (@macauc01) reported from Cardiff, Wales@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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Rob Downer (@NobbyD27) reported from Cardiff, Wales@syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end
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Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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Benjamin Hartrey (@benj8min) reported from Cardiff, WalesAnother day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.
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andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia It works intermittently. This has been discussed over a series of phone calls through 12 months. A booster box has been sent too and its still poor. We're paying for a service we can't use when we want to. The TV box is next to the WiFi box downstairs & is still poor.
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MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Clearly not as the issue keeps coming back after multiple engineer fixes outside AND in my home. You're lying through your teeth and leaving me in the dark literally. Stop hiding behind "standard business" replies, be human and help me.
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Gareth Jones (@gazthebluebird1) reported from Cardiff, Wales@virginmedia That's not going to help me reset my password.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Gilmore (@jammergilmore) reported@virginmedia are your services down ? I have a solid red on on mummy hub4 all wires are in, done restarts etc and can’t do service checkers on your site ?
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Craig (@TheDarktune) reported@virginmedia I've tried to access my account, service status and then tried to raise a complaint each with the same result. Essentially my broadband is dropping pretty much daily now and it's becoming very frustrating. I work in IT so all of the "basic" checks have been done.
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Joseph Humfrey (@joethephish) reported@virginmedia @TheDarktune The service status page is also totally broken. Could you escalate this please? (My internet is also down which is why I tried to look at the status page)
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Dan (@danbl4ck) reported@virginmedia No confirmation, no tracking number. Literally have no signal there so I can’t even call to check with anyone.
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KM (@KM80349010) reported@virginmedia I don’t receive new equipment because I was already a customer ..I agreed a new contract but then cancelled it ..I was told i couldn’t use the 14 day cooling off period because I was an existing customer
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Keeley Lafferty (@KeeleyLafferty) reported@virginmedia Help!!! Can you explain why that ever since we've UPGRADED to gigabit broadband our service has been ridiculous, numerous calls to you with promises of "virtual" technicians calling us back to resolve, I've now had to resort to mobile tethering..fuming!!
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TRK ⚒️ (@FootyEddie) reported@lukespendy @virginmedia Same in RM3. The outage seems to be Nation Wide.
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#FIFA22 COINS HERE🎮 (@_CFCFX) reported@virginmedia No, again. Never been able to get it working there is always problems. How can I get compensated for this I’m paying for the top package and can’t get to see the content I’m paying for.
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Saskia (@SaskiaDominiqe) reported@virginmedia hi, Please can you explain yourself and get in contact asap to sort this situation. We called with a lot of notice to terminate our contract (we have been on rolling contract) and were told we were okay to terminate with no fee and a box would be sent. (1/)
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Navdeep Heer (@__Heer__) reported@virginmedia I will tweet back tomorrow when you guys fail to show up outside again today for the 5th time