Virgin Media Outage Report in Grangetown Community, Cardiff, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Grangetown Community, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Grangetown Community and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Grangetown Community, Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, Newport, Weston-super-Mare, Penarth, Rhoose and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Barry |
Wi-fi | |
| Newport |
Internet | |
| Cardiff |
||
| Newport |
Internet | |
| Cardiff |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Grangetown Community, Wales
Latest outage, problems and issue reports in Grangetown Community and nearby locations:
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Still another 12 min and nothing time to cancel I think😡@virginmedia
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Dr Victoria Silverwood
(@SilverwoodVS) reported
from
Cardiff, Wales
@JackoGaz @virginmedia It’s down over the whole city. I broke it out of sheer frustration watching that drivel and spent the third period cooking vegetables rather than continue watching. That’s how serious it was 🥬🥒🥕🥦
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DiMarco
(@atouchofthomas) reported
from
Cardiff, Wales
What a nice engineer, superb customer service, friendly and chatty..... only thing is George’s van has broken down outside , he’s doing his paperwork there then popping in for a brew and a crumpet while he waits for recovery 👍🏼@virginmedia
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Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@virginmedia can you send me your customer service e-mail address please.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia broadband was down in night. Says it’s fixed but I have no wifi though when I run a test after switching off router I’m told there’s nothing wrong. Postcode is CF631ET
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Curtis_Tyler
(@OfficialCurtiss) reported
from
Cwmbran Central, Wales
@virginmedia have got to be the worst company to go with for broadband. Paying the “best broadband “ yet it drops every week. Trying to order a booster is a ******* nightmare , absolutely joke, shouldn’t even left SKY. Tamping 😡😤
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia It says there's no problems in my area, my hub has the power light on it but the WiFi light isn't on
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Kristian Brimble
(@kristianbrimble) reported
from
Cardiff, Wales
After calling Linksys, it was 45 mins on the phone with @virginmedia with the agent arguing with me that they can’t help with my hub if it’s in modem mode only for them to pass it on to someone else who changes a setting and asks me to reset. 30 wait for results now.
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Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia is actually SHIT
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Liam
(@liam_oharaccfc) reported
from
Cardiff, Wales
@virginmedia I pay £40 a month JUST for WiFi!!!! it’s horrendous. Slow, can’t handle streaming a simple Amazon Prime video, and I’m getting charged DOUBLE what I paid originally a few years back! I’ll be phoning to leave Monday morning, £40 is terrible, let alone for poor service
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Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia ... told to raise a formal complaint. Which I HAVE but I am still waiting for a response for my formal complaint. Honestly, I’m done. I’d like someone to sort this now please.
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’ve said this more than once before on here and I’ll say it again. VM broadband is crap!! Their Wi-fi is shi., keeps cutting out yet they promise it is better and stronger. Don’t believe it!! The old router was far better than this rubbish!!!
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Chris Roberts 🏴🌹
(@ObsrvntPheasant) reported
from
Cardiff, Wales
Tories: “A Government run internet service will be really slow and unreliable with constant outages.” Virgin Media: “Hold my beer!”
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sandra burnett
(@sandraburnett3) reported
from
Cardiff, Wales
@davidcoldwell @SkyJohnnyNelson @TonyBellew @Carl_Froch @mrdavidhaye @PaulMalignaggi @SkySportsBoxing But not on @virginmedia sucks 😡
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
16min waiting for someone from virgin to answer the phone to have them hang up takes the piss so no I got to go all the way through the questions again to wait again come on virgin answer you phone @virginmedia
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Glenn Villis
(@thebaronvillage) reported
from
Cardiff, Wales
@virginmedia On the phone 20 mins and cut off . Broadband has been awful for about 6 weeks . Awful company
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Just been told by @Bluebells048 that I need to ring @virginmedia customer services ... for the 2nd time today - epic fail again people!
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia there seems to be an issue with tv and broadband in np20 area. Please sort it out, I’m missing the football #virginmedia #fault
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Ian McIntosh
(@iantosh4) reported
from
Newport, Wales
@virginmedia Very frustrating as seem to just go around in circles with the same issues! Could you arrange for someone to call 2mo to discuss and resolve please (Save me calling and waiting again)
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Charlie Balcombe
(@CharlBalcombe) reported
from
Cardiff, Wales
@virginmedia Not sure who we’ve been speaking to for the last day. But they’ve been the most helpful member of staff we’ve had contact with over the last five months. Has not only helped me fix the problem, answered any questions, but is taking my formal complaint further for us.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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A0 Studio
(@A0_Studio) reported
@virginmedia Yes and it says Broadband 'No Known issues' which it has been saying since yesterday morning despite multiple people on the phone saying there is a fault in the area.
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Sash 🙋🏼
(@saschxd) reported
@D_Buc888 @virginmedia Buc this is the least of it! They have said bullshit excuse every night since the 2nd never called back n gone round in circles the whole thing is a joke
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Bryce Roddis
(@BryceRoddis) reported
@virginmedia DONT Get Virgin mobile!! No signal, No service, poor customer service!!!! Just been on the phone to them to report this problem, not helpful at all. Poor customer service. Stay away from these clowns 😠😠😠😠😠😠😠😠😠😠
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Tasha
(@Simply_Tash) reported
@virginmedia But you failed to provide a service I am paying for, therefore I had to get this service elsewhere. Thus, I do expect compensation. You claim there are no issues and yet 1) you were seen working down my street 2) In my street neighborhood group, VM customers are complaining.
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Badge Badgerson
(@Badger19762000) reported
@virginmedia I'm also refused any credit for said issue and won't allow me to disconnect without a fee of over £200
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Catherine Mcdonagh
(@Catheri99568361) reported
@virginmedia this will be the last attempt to contact you before I seek legal remedy. I have pictures of how during my neighbour's installation you trespassd onto my land, damaged it and continue to do so and ignore my complaint. I can post pics here so others can see your work!
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SWAN†
(@Swan_Sound) reported
@virginmedia No, it tells me my username or password is incorrect but I know it’s correct as I can login to other virgin apps and websites.
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Nick Hartley
(@Racerdeth) reported
@virginmedia Sorry, forgot to reply to this. A user on the forums helped me and I've resolved my issue. Thanks for responding.
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Badge Badgerson
(@Badger19762000) reported
@virginmedia I just I am not getting speeds I should and decided to order more extention because they were not working. This problem has existed to the point where my son does not bother with online any longer on the oomph package which is my soul reason for having it, it also affects catchup
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Stuart Watson
(@stussy65) reported
@virginmedia Just been on phone and told can’t help me ? No notice that email would suddenly stop and it’s been over 18 months since I switched. All my contacts are via this email address