Virgin Media outages and service status in Porth, Wales

Problems in the last 24 hours in Porth, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Porth, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Porth, Wales

The most recent Virgin Media outage reports came from the following cities: Cardiff, Hengoed, Treharris, Pentre, Pontyclun, Caerphilly, Pontypridd, Porth, Mountain Ash, Maesteg, Tonypandy, and Blackwood.

City	Problem Type	Report Time
Cardiff	Internet	5 hours ago
Cardiff	Internet	8 hours ago
Cardiff	Internet	17 hours ago
Cardiff	Internet	18 hours ago
Hengoed	TV	20 hours ago
Cardiff	Internet	23 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Porth, Wales

Latest outage, problems and issue reports in Porth and nearby locations:

• 
  Hazel (@Tweet_Hazel) reported 1 minute ago from Cardiff, Wales

  @virginmedia Im not really comfortable discussing my account in public. Can you message or email me. This is not great customer service.

• 
  Dom Silva (@DomSilva2) reported 8 minutes ago from Cardiff, Wales

  @virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?

• 
  Benjamin Hartrey (@benj8min) reported 8 minutes ago from Cardiff, Wales

  @virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.

• 
  amanda roberts (@amandaroberts10) reported 14 minutes ago from Cardiff, Wales

  @virginmedia is there a problem in the CF23 area ... no WiFi??

• 
  Kerry Mordey (@KerryMordey) reported 19 minutes ago from Cardiff, Wales

  .@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?

• 
  Jambo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Cluchman1) reported 19 minutes ago from Treforest, Wales

  Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia

• 
  Darren Coomber (@Dazc090861) reported 21 minutes ago from Cardiff, Wales

  @virginmedia My original package wasn't due to end until July 22. I've spoken to every department you have, over & over again...I go over the same old explanation with your people every single time & still, nobody in your company will help...I've spoken to over 3 managers & still nothing!!

• 
  Leesa Edwards (@LeesaEdwards1) reported 25 minutes ago from Cardiff, Wales

  @virginmedia Not been in touch because nobody will answer phone. No problem not resolved. It’s a billing issue

• 
  ANDREW JUDD (@cardiffrebel) reported 28 minutes ago from Cardiff, Wales

  @virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 30 minutes ago from Cardiff, Wales

  @virginmedia hi, just had an email saying that our bill it going to raise from £30 to £57.50 & that we have been signed upto an 18month contract! I never signed anything or have had any kind of letter to inform me of this. We have very little money, all on job seekers or furlough

• 
  Sam Tempest (@SATempest) reported 31 minutes ago from Cardiff, Wales

  @virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?

• 
  Michelle (@msb1302) reported 35 minutes ago from Treforest, Wales

  @virginmedia Nope still down and isn't just me in the area.

• 
  Pauline Lomax (@RedhillsAnnie) reported 38 minutes ago from Cardiff, Wales

  @virginmedia So fed up of the lousy WiFi. Can’t join the network even though the correct password is used.

• 
  Benjamin Hartrey (@benj8min) reported 45 minutes ago from Cardiff, Wales

  @virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.

• 
  Jessica Venn (@Jessybell1988) reported 49 minutes ago from Cardiff, Wales

  @virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.

• 
  Ed Morris (@edmorrispt) reported 51 minutes ago from Cardiff, Wales

  Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home

• 
  alex wright (@aliander) reported 55 minutes ago from Pontypridd, Wales

  @virginmedia I'm fed up of trying to get in touch to sort out my rubbish broadband service, due to the fact you cant keep your end of the contract please cancel mine.

• 
  Jordan (@welshcuriosity) reported 56 minutes ago from Cardiff, Wales

  Upgrading to gigabit broadband meant getting a new router from VirginMedia, so took the opportunity to tidy up and remove old cabling and extension leads. Didn't realise just how much unused crap I still had plugged in/taking up space

• 
  Rob Downer (@NobbyD27) reported 57 minutes ago from Cardiff, Wales

  @syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end

• 
  Pauline Lomax (@RedhillsAnnie) reported 57 minutes ago from Cardiff, Wales

  Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jane (@janethebuell) reported 3 minutes ago

  @PeteUK7 @virginmedia Same problem with @skytv. Told them mum had died & wanted account closed. They said "we cannot close the account, we need to talk to the account holder". I repeated she died. I gave up, sent the equipment back & ignored the flurry of demanding emails. Very distressing.

• 
  Mrs c (@w47carr) reported 7 minutes ago

  So been without WiFi and tv because of @virginmedia outage in barnsley since early morning supposed to be fixed by 5pm tonight and 4g is useless

• 
  spidella's kitkat🍫||offline (@kkitkat_exe) reported 8 minutes ago

  @PeteUK7 @virginmedia contact the ombudsman directly virgin media is useless they signed us up for their stay connected service w/o telling us and kept sending us bills when we didn't even have their equipment basically the ombudsman is the best way to get them to stop harassing you for money

• 
  TheBotfather (@LeeHodler) reported 8 minutes ago

  @PeteUK7 @virginmedia I had a similar issue with Scottish Power - it’s shocking how useless these corporate pirates are..

• 
  Greta D (@GretaTigress) reported 14 minutes ago

  @JamieGBarry @virginmedia High time Ofcom simply banned new-customer prices. Let’s have the same prices for everyone, and the out-of-contract prices should get equal prominence. Even the biggest @MartinSLewis worshipper is fatigued by constant switching

• 
  Miles (@milesc2003) reported 15 minutes ago

  @virginmedia due to last nights thunderstorm in WS14 the fiber broadband had been down since 3am. Spoke to a human at 8:30am who said they are waiting for an update. No internet for 9 hours for many people who WFH. Any updates would be appreciated

• 
  Ryan Herd (@RyanHerd14) reported 17 minutes ago

  @JamieGBarry @virginmedia It’s ridiculous, and a predatory business practice. Raise the out of contract price by 2-3x and, if one customer doesn’t noticed but 2 cancel, they’ve still increased revenue and reduced overheads and admin.

• 
  GR-Bear🏆x55 (@GR_BEAR1979) reported 17 minutes ago

  @virginmedia @JamieGBarry Absolute pish !!! I had an introductory offer of £94 for 18 months !! Then it jumped to £205 😵😵. Exact same package. Looked at recontract - offered less services, slower broadband etc for £170. Don’t believe the recontract nonsense, it’s still expensive and a lesser service

• 
  JC (@SaffaJC) reported 20 minutes ago

  @davekeena1 @virginmedia Mate I would reconsider virgin. Their customer service is the worst. They will admit they messed up but do nothing to rectify it. The staff are either inadequately trained or simply don’t care. Manager are the same unqualified under trained and useless

• 
  mick auckland (@korky69) reported 25 minutes ago

  @PeteUK7 @virginmedia reminded me of when my dad passed away with the then "orange" mobile network, called to cancel and pay the outstanding balance, they insisted on speaking with the account holder? explained he had died, they still demanded to speak to him! never the less the bill was left unpaid