Virgin Media Outage Report in Porth, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Porth come from postal codes CF39.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Porth, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Porth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Porth, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Porth, Blackwood, Pontypridd, New Tredegar, Treharris, Caerphilly, Treorchy, Ferndale, Pontyclun, Mountain Ash and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Porth |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Porth, Wales
Latest outage, problems and issue reports in Porth and nearby locations:
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Rhys Caswell
(@CaswellAlun) reported
from
Pontypridd, Wales
Virgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.
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Charliesays
(@sb208) reported
from
Cardiff, Wales
@virginmedia I have been waiting a reply on your message service in the app since 22nd March for someone to tell me my bill amount has changed. Call centres closed and text number not replying except standard computer answers! Poor service
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Dan
(@TheDanielPage) reported
from
Cardiff, Wales
I know you guys are like super super busy, but please fix my internet...I’ve used my entire dvd library in lockdown and I think I’m going to go insane 🥺😂 @virginmedia
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Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia why are you so shit
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welshcake74
(@Welshcake74) reported
from
Cardiff, Wales
@virginmedia hi my grandparents are mid 80s they were due to transfer to Sky in a few weeks. I don’t want anyone entering their house and need your help to extend their services ufn so they have tv, WiFi and phone line for emergency. Help please
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sandra burnett
(@sandraburnett3) reported
from
Cardiff, Wales
@davidcoldwell @SkyJohnnyNelson @TonyBellew @Carl_Froch @mrdavidhaye @PaulMalignaggi @SkySportsBoxing But not on @virginmedia sucks 😡
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Lee Smith/DJ Leekee
(@djleekee) reported
from
Cardiff, Wales
@MattRosser @virginmedia Lol. I've just looked on my tivo and it's not as bad as the image you've posted. It's aligned differently.
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Sophie Cloake
(@SophieCloake) reported
from
Cardiff, Wales
@VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia
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Dylan Lewis
(@DesignFourTweet) reported
from
Cardiff, Wales
Passed the street green box with doors totally open and no engineers today and thought this is not good. Sure enough it’s not #VirginMedia and #BT tv totally down #Cardiff 😡
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Ciaran Keohane
(@ciaran_keohane) reported
from
Cardiff, Wales
@virginmedia is actually SHIT
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jane setchfield
(@jsetch) reported
from
Cardiff, Wales
@virginmedia appreciate these are difficult times for us all but I am locked out of my account and have tried all solutions offered on the website. Help please - working from home requires email access
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Kristian Brimble
(@kristianbrimble) reported
from
Cardiff, Wales
After calling Linksys, it was 45 mins on the phone with @virginmedia with the agent arguing with me that they can’t help with my hub if it’s in modem mode only for them to pass it on to someone else who changes a setting and asks me to reset. 30 wait for results now.
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Beth
(@bethanjane22) reported
from
Cardiff, Wales
When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬
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DiMarco
(@atouchofthomas) reported
from
Cardiff, Wales
What a nice engineer, superb customer service, friendly and chatty..... only thing is George’s van has broken down outside , he’s doing his paperwork there then popping in for a brew and a crumpet while he waits for recovery 👍🏼@virginmedia
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Dr Victoria Silverwood
(@SilverwoodVS) reported
from
Cardiff, Wales
@JackoGaz @virginmedia It’s down over the whole city. I broke it out of sheer frustration watching that drivel and spent the third period cooking vegetables rather than continue watching. That’s how serious it was 🥬🥒🥕🥦
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia 54 minutes to get through then cut off x3. Trying to cancel our contract which we can't do online.
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Liam
(@liam_oharaccfc) reported
from
Cardiff, Wales
@virginmedia I pay £40 a month JUST for WiFi!!!! it’s horrendous. Slow, can’t handle streaming a simple Amazon Prime video, and I’m getting charged DOUBLE what I paid originally a few years back! I’ll be phoning to leave Monday morning, £40 is terrible, let alone for poor service
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Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@virginmedia can you send me your customer service e-mail address please.
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Glenn Villis
(@thebaronvillage) reported
from
Cardiff, Wales
@virginmedia On the phone 20 mins and cut off . Broadband has been awful for about 6 weeks . Awful company
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James Trollope
(@DRJAMESOFF) reported
from
Cardiff, Wales
@FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Al the red #Johnsonout
(@stewardson_alan) reported
@virginmedia shocking it's still down my wife can't work from home any idea when it will be put right
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Michaela Carrielies
(@MKCarrielies) reported
I was surprised when I removed the Virginmedia telephone, TV/network cabling: it’s not until removing it, that I was aware of how bad the installation had been: TV/network cable had even been patched together with tape to make it long enough : it would need to be redone anyway (4
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Blair
(@Blair0112) reported
@ItsRusherr @VirginMediaIE I am the exact same! Virgin media hitting 70Mbps for a day then right down to 6Mbps for the next week, hate it!
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michael tudor
(@lostinthemuseum) reported
@virginmedia Not brilliant, it went down twice this afternoon, when I checked the website for the area I was told there were no issues! I don't know why my partner has Internet problems so often.
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Mitch Barn
(@barn_mitch) reported
@virginmedia So I get no response? Virgin media have again the day before cancelled my install… simply unbelievable. 4th time you have now cancelled. Original install date was 1 Feb. I will know just be cancelling and going elsewhere. @virginmedia worst company in UK period. Never again
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Darko Darks
(@local_darko) reported
@virginmedia A simple complaint without being put through the same retention team who claim management are in meetings for 3 hours. I’ll call again today shall I and let you know what excuse I get this time. You’ll be lucky to win the lottery than get a penny from me after this
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Nikki Phillips
(@nikkiutd) reported
@virginmedia Still the same problem and no solution by virgin.
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Virgin Media News
(@VirginMediaNews) reported
An emergency cut to the price of petrol and diesel could take effect from midnight tonight. Virgin Media News understands that ministers are due to sign off on proposals to cut excise duty at a special Cabinet meeting this morning. More on @IrelandAMVMTV news at 7:30am
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Dave Taylor
(@Davet66) reported
@virginmedia You didn't get it. I change the name of the WiFi to match the old router to save resetting up all My WiFi devices, but it changes back to its original name setting on the name of the 2g signal.
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Brigantian in Exile
(@Wenxue2222) reported
@virginmedia Spoke too soon. Was up for two hours then down again. Still down now.