Virgin Media Outage Report in Abergavenny, Monmouthshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Abergavenny, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Abergavenny and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Abergavenny, Monmouthshire, Wales
The most recent Virgin Media outage reports came from the following cities: Cwmbran and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran |
Internet | |
| Pontypool |
Internet | |
| Cwmbran |
Internet | |
| Cwmbran |
Total Blackout | |
| Hengoed |
Internet | |
| Pontypool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Abergavenny, Wales
Latest outage, problems and issue reports in Abergavenny and nearby locations:
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Adam Gardner⚡
(@adamxgardner) reported
from
Llanyrafon, Wales
@virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...
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Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
@virginmedia Your just as bad as sky lol
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Hannah N-T
(@hannahtottle) reported
from
Panteg, Wales
@virginmedia I don’t want to waste more of my day doing that, I want you to do what you (publicly) said you’d do, stop lying to customers online and actually do something to help. Virgin is worth £19.5 billion, I’m sure you can make the situation I’d imagine lots of people are in bearable.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emily Mobley
(@Mrsmob57) reported
@virginmedia Yes I have I’m fed up of not having broadband that works around the house and problems with red button it always happens
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Faith marks
(@fjmfaith) reported
@virginmedia how do I reset the password so that I can discuss my complaint with your customer service team?
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Ollie Nathan
(@OllieNathan2) reported
@virginmedia I am beyond unhappy, I am livid, completely unacceptable and the fact you can sit there as the social media face of the company and dare send me a link and tell me to call in to useless ******* halfwits in support that hang up the phone, how dare you guys.
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Allan Forbes
(@doubleelforbes) reported
@virginmedia @SarahWelham1 Same for me since Sunday, webpage says no issues, Email reps say no issues, Phone reps say issues but wait 7 days. Absolute lies! Hung up on twice. Let me guess .... phone again tomorrow to be hung up on again?
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Abz
(@AbzW7) reported
fix my wifi or i will kill myself @virginmedia
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Helen Dewdney
(@ComplainingCow) reported
@virginmedia Time you realised that when I Have problems with VM I just go straight to the CEO office, still not great but slightly better and completely ignore how VM would like me to contact them I contact VM the way in which I choose to do
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james parsons
(@parso2j) reported
@virginmedia sort the internat out in Bn area…. Constant issues
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Paul
(@paulw4ke) reported
@virginmedia is there an issue in LU1 this evening? Tried multiple router restarts but no internet
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Luke Harvey
(@oConbine) reported
@virginmedia In other words, VM provides me with faulty Internet and want to charge a call out fee to come and fix it. Absolute appalling customer service!
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Tina Badley
(@tinabadley) reported
@Beatiebye @virginmedia I haven't been able to access mine all day – and I can't run my business. Called and was told many people having the same issue. No idea when it will be fixed though.