Virgin Media outages and service status in Abergavenny, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around Abergavenny, including 4 direct reports.
- The most common problems reported in this area mention Internet and TV.
- The most recent signal from this area was received May 14, 11:53 AM GMT+1.
- Internet (50%)
- TV (50%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Abergavenny, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Abergavenny, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Abergavenny, Wales
The most recent Virgin Media outage reports came from the following cities: Cwmbran, Blackwood, and New Tredegar.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran
|
TV | 2 hours ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Abergavenny, Wales
Latest outage, problems and issue reports in Abergavenny and nearby locations:
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Stu (@P__TheLetter) reported from Bargoed, Wales@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Adam Gardner⚡ (@adamxgardner) reported from Llanyrafon, Wales@virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.
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Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales@virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...
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Rachel Jones BSc. (@RachJ_) reported from Bargoed, WalesWorst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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Thea (@theasthinkings) reported from Abergavenny, Wales@virginmedia please Please PLEASE help me. I have been waiting for a response for hours on your webchat and still haven't spoken to anyone. All I'm trying to do is move my broadband to a new address. Customer service shouldn't be this hard.
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Christine Bissex-Foster 🏴 (@cbissex) reported from Bargoed, Wales@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Sarah Wareham (@partywareham) reported from Blackwood, Wales@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Rachel Jones BSc. (@RachJ_) reported from Bargoed, WalesWorst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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Leigh Rowland (@LRLettings) reported from Pontnewydd, Wales@virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please
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Hannah N-T (@hannahtottle) reported from Panteg, Wales@virginmedia I don’t want to waste more of my day doing that, I want you to do what you (publicly) said you’d do, stop lying to customers online and actually do something to help. Virgin is worth £19.5 billion, I’m sure you can make the situation I’d imagine lots of people are in bearable.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nigel Baker (@NigelBak3r) reported@virginmedia Why do you take so long to answer customer calls. I have an issue with my TV, can get absolutely no help on line, then spend ages attempting to contact on phone just to be put on hold. This is not good enough.
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Monica (@addingtonsquare) reported@virginmedia I can’t even log on to account. Keeps looping back and saying not recognised. More than tv issue then?
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ross paterson (@praetorian1369) reported@virginmedia TV is not working started pixelated, but after restarting box every channel saying not authorised, plus anytime i try contacting them on any of their numbers or on line chat telling me my account not found. Would be nice if you could update your main page letting people know what is happening and why your contact numbers wont work
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Kieron Franks🎸☘️🕉 (@kieronjfranks) reported@scottyb1875 @virginmedia That’s inevitable really, but there are alternatives so VM needs to stay competitive with a consistent service. If they can do that, then price really isn’t an issue after all broadband is a must have in this day and age.
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thefierychef (@thefierychef) reported@virginmedia Great how long is it going to take to fix ?
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Leeds💛For💙Life💛 (@Leedsforeversos) reported@swanseasucks @virginmedia Ours is the same hope virgin media making this issue right
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Marce The Moose (@Marcethemoose) reported@addingtonsquare @virginmedia Automated phone service couldn't hear my answers even though I was shouting them. I suspect a hack
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Philip McNeill (@philip_mcneill) reported41 minutes in customer service queue @virginmedia and still waiting. What’s happening?
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Dave (@bigdave22003388) reported@O2 customer service is an absolute joke nearly 3 hours on hold on the online chat for time to raise up to 122 minutes again gone downhill since joining @virginmedia
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kevin wye (@kevy1962) reported@5IMON_ @virginmedia Been like it all day they’re customer service is awful can never get a human to talk to