Virgin Media Outage Report in Abergavenny, Monmouthshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Abergavenny, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Abergavenny and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Abergavenny, Monmouthshire, Wales
The most recent Virgin Media outage reports came from the following cities: Abertillery, Cwmbran and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Abertillery |
Internet | |
| Cwmbran |
Internet | |
| Cwmbran |
TV | |
| Cwmbran |
Wi-fi | |
| Hengoed |
Internet | |
| Cwmbran |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Abergavenny, Wales
Latest outage, problems and issue reports in Abergavenny and nearby locations:
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
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Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
@virginmedia Your just as bad as sky lol
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Sarah Wareham
(@partywareham) reported
from
Blackwood, Wales
@EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Hannah N-T
(@hannahtottle) reported
from
Panteg, Wales
@virginmedia I don’t want to waste more of my day doing that, I want you to do what you (publicly) said you’d do, stop lying to customers online and actually do something to help. Virgin is worth £19.5 billion, I’m sure you can make the situation I’d imagine lots of people are in bearable.
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please
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Adam Gardner⚡
(@adamxgardner) reported
from
Llanyrafon, Wales
@virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mrs McG
(@themrsdmg) reported
@virginmedia It keeps pixilating, over several different channels. HDMI cable was replaced on the last engineer visit, and he retuned something to fix it but it has started to happen again, over various channels.
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Julie
(@Punkygirl1968) reported
@virginmedia An area fault I think. But she keeps being told its fixed and the landline still isnt working. 3 technicians have turned up and said it will be working and it isnt. If she has a fall she cannot use her Careline service
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Twofooted
(@TTQTKK7) reported
@virginmedia is it just coincidence that since you started charging more the service has gotten worse. Been using your website and gone through the call centre twice now and we have intermittent connectivity at best for last few weeks.
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JohnnyUtah
(@Johnny_Utah2000) reported
@virginmedia Hi, I've called the automated service line and it didn't mention any area issues. The virgin media page ran a test on my hub, recommended I turn it off and check the cable connections, and then when it wasn't resolved, book an appointment with an engineer. Which I have.
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Del Forde
(@del_forde) reported
@virginmedia No, I’ve raised a complaint. The team as you call them just love to constantly lie about the the date or cut the call off. The service I’ve received from Virgin has been a complete joke. How can it take over 3 months for installation
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Mrs McG
(@themrsdmg) reported
@virginmedia Thanks for the reply. Of course, but to not even have an update after over an hour of waiting is rather poor. Tried again this morning, another hour of waiting to get connected, only for it to freeze as soon as it does! So frustrating!!!
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Mark
(@calder82) reported
@virginmedia Why do others get a link to a chat to discuss and resolve? No new complaint was opened until was confirmed the other was ‘missing’. The new complaint got closed immediately.
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Graham Beeke
(@graham_beeke) reported
@virginmedia That was the price after talking to them, even broadband alone couldn’t match price of a bundle of a new customer. Such a bad practice now leaving me with a bad experience of Virgin after all these years. Crazy thing is I can come back in 60 days as a new customer 🤯
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DilekEren
(@Dilenk_Eren) reported
@virginmedia It covers 8th March-6th April. Also, really confusing things happens. The direct debit payment for £69 was declined by my bank, barclays. Now I don’t have boardband connection because of payment issue. Additionally, I received an email from your resolvement team…
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Connor
(@Connornet) reported
I’ve hated every moment being on @virginmedia for the past month or two. I called the cancellation team and she claimed she had issues with her system so will call back in 30 min. As she went to hang up she changed that to an hour. I’m now over an hour and no call. Let me go!