Virgin Media outages and service status in Llanyrafon, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 26 outage signals in the last 24 hours around Llanyrafon, including 26 direct reports.
- The most common problems reported in this area mention Internet, TV, and Total Blackout.
- The most recent signal from this area was received May 14, 2:26 PM GMT+1.
- Internet (48%)
- TV (31%)
- Total Blackout (10%)
- Wi-fi (9%)
- E-mail (1%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Llanyrafon, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Llanyrafon, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Llanyrafon, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Blackwood, Caerphilly, Portishead, and New Tredegar.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
TV | 21 minutes ago |
|
Newport
|
TV | 40 minutes ago |
|
Cardiff
|
TV | 53 minutes ago |
|
Cardiff
|
TV | 1 hour ago |
|
Cardiff
|
1 hour ago | |
|
Cardiff
|
TV | 2 hours ago |
Nearby cities with recent reports
20 recent signals
6 recent signals
3 recent signals
2 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Llanyrafon, Wales
Latest outage, problems and issue reports in Llanyrafon and nearby locations:
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MaartenX. (@MaartenSleeckx) reported from Victoria, Wales@virginmedia Screw you. Only me dying bothers anyone, literally anyone, it's always impossible to help me until people understand that I will kill myself. You're no better than them. See you in 2 weeks or not "AB".
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Ritch Zablan (@blue_murdock) reported from Cardiff, Wales@virginmedia … is there network cover problem here cardiff now?
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
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Right Direction (@BackOnTrack__) reported from Cardiff, Wales@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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𝗣S. (@philscully) reported from Cardiff, Wales@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
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Graham Findlay FRSA 🏴🇪🇺 (@FindlayEquality) reported from Cathays, Wales@rwilliams1947 @virginmedia It seems VM are also messing up landlines too. They now need to connect the phone cable to the Wi-Fi hub . Which means lots of trouble in my house and many other properties across the UK. And good luck with trying to discontinue their contract - they make it very difficult.
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This is Carl🏳️🌈😺🏴🍕 (@Carl_E88) reported from Cardiff, Wales@virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
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LK (@LaurenKetchley) reported from Cardiff, Wales@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia hello I’ve supposedly been transferred to the Customer Relations messaging team on WhatsApp but have been waiting since 2pm yesterday for an agent to get back to me, how much longer can I be expected to wait? Thanks
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Steve George🏴 (@George66Steve) reported from Cathays, Wales@virginmedia It's not intermittent, it's completely down in CF23.
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
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Stacey J Lipowski🐧 (@staceyjlipowski) reported from Cardiff, Wales@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@virginmedia Now I have a problem with the DNS not working. Called 150 and ended up with a text with a link to where I started. Really, really frustrating. Please help.
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia John I have done all that already. And it’s not worked. I have spoken with my IT support and they confirm this is a problem with your servers. How are you proposing to sort this out for me please?? I’m paying for a service @virginmedia is not providing.
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Gill Harrison (@gillih) reported from Portishead and North Weston, EnglandHi @virginmedia @helpvirginmedia @VirginMediaCorp why won’t my Outlook connect to your server? No emails for 3 days. It’s an issue your end yet no help from your tech team.
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andy lanyon (@andylance1977) reported from Newport, Wales@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
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Gill Harrison (@gillih) reported from Portishead and North Weston, England@virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.
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🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴 (@GarethLloyd18) reported from Cardiff, Wales@virginmedia awful customer service
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Sam Tempest (@SATempest) reported from Cardiff, Wales@virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Barnes (@Barnsey02) reported@virginmedia everything is falling apart. Can only watch BBC1 and recordings Most annoyingly can’t watch Giro. Your website claims I don’t exist but of course you continue sending your bullying messages telling me I need to update to an inferior box about which you have ignored my complaint
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BERNIE65 (@bernadetterober) reported@virginmedia can your customer service staff please answer the phone , I am still waiting for a reply and been on now for 55 mins 😡😡😡😡😡
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Colin (@burgcolin) reportedWhat’s going on virgin media !! Picture breaking up & bad reception
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John Smith ⚒ 🇬🇧 (@JohnSmi34115189) reported@virginmedia Get a move on. Sick of your shoddy service. Can't even call customer support.
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Anne Marie McPhee (@nuttynanaannie) reported from Motherwell, Scotland@virginmedia Hello I have no tv service and also cannot get into my account to do service check. ML1 5HD area of Motherwell. Channels are all pixelated and sound affected.
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Sprout57 (@pwcwright) reported@virginmedia service down again ! This time pixalated picture on TV and channels can't be changed ! This is getting a daily issue now that something is wrong with my virgin media services but you still keep taking full payments !,
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Alan Carmichael (@AlanC_44) reportedAnyone having problems with VIRGIN Media services in Motherwell area
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caz henden (@cazza1h) reportedOh Virgin Media sort it out, if it's not bad enough we got boiler issues but for the telly to go down too 😕
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Freddie Lumby (@FreddieLumby) reported@virginmedia @Da8blue How long will this issue persist for? It is a disgrace.
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Dave Pearce (@DavePea15343212) reported@virginmedia Our teams are already working on the ongoing issue, and they’ve advised that they need a bit more time to get everything fixed. The current estimated time to resolve this is around 24 hours. Is that the time frame for fix?