Virgin Media Outage Report in Llanyrafon, Torfaen County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Llanyrafon, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Llanyrafon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Llanyrafon, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Caerphilly, Newport and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cwmbran |
TV | |
| Cardiff |
||
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Llanyrafon, Wales
Latest outage, problems and issue reports in Llanyrafon and nearby locations:
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El Unico
(@ElUnicoblog) reported
from
Liswerry, Wales
@virginmedia Awful service, trying to charge me four times my bil!!!!!!
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
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Dania.M
(@dma990) reported
from
Cardiff, Wales
@virginmedia tv box not turning on, tries to start up and then turns back off help pls
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sarah dobson
(@dobbo79) reported
from
Cardiff, Wales
@virginmedia my WiFi is down AGAIN, come on, this is stupid now!!
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I’ve called 08454541111 several times and can’t get through to anyone in a UK call centre who can help. Please can I have a direct number for a UK call centre for complaints or cancellation department immediately? This has been going on months! I am very stressed and very annoyed
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Simon Hughes
(@hugemassiff) reported
from
Cardiff, Wales
@virginmedia hey there Virgin. Our V6 box packed in last night and we were promised a technician call before 10am today. No call & tried to ring back with no joy - still waiting ! Help please
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Elisabeth
(@misselisamartin) reported
from
Cardiff, Wales
@virginmedia are genuinely the worst broadband service, I've been left with no Internet or TV service since 2pm with no update to when it'll be back 🥴
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Thea
(@theasthinkings) reported
from
Abergavenny, Wales
@virginmedia please Please PLEASE help me. I have been waiting for a response for hours on your webchat and still haven't spoken to anyone. All I'm trying to do is move my broadband to a new address. Customer service shouldn't be this hard.
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Moe Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@virginmedia Your WiFi keeps dropping out and disconnecting. Are there issues in the Cardiff area?
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ANDREW JUDD
(@cardiffrebel) reported
from
Cardiff, Wales
@virginmedia could you please tell me how to activate WiFi calling on Sony Xperia 5 ii my wife has it I can see how to do it on O2 network but option not available on virgin handset?
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please @virginmedia
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Dom Silva
(@DomSilva2) reported
from
Cardiff, Wales
@virginmedia My salon phone number is experiencing a fault on the line. I can’t get through to call you as engaged to report fault How can you help us?
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rhysforan
(@rhysforan) reported
from
Cardiff, Wales
@virginmedia Gonna be looking elsewhere. £40 a month for poor performance is not on.
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Sioned Wyn 💛
(@sioden) reported
from
Cardiff, Wales
You @virginmedia have the ABSOLUTE WORST telephone system I have ever wncountered. I’m trying to sort out an alleged unpaid bill (it bloody well isn’t an unpaid bill btw it’s incompetence on your behalf meaning I got billed well AFTER cancelling back in March 2020)
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Peter Robey
(@peterrobey) reported
from
Risca, Wales
@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!
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Paul Scanlon 🏃♂️🏴🏴🏃🎖
(@wenglishpaul) reported
from
Cardiff, Wales
Well after 20 years of being a loyal @skytv customer its time to leave. They have taken my custom for granted expecting me to accept poor customer service well I won't & I'm not. @skytv loss is very much @virginmedia gain.
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia We tried the chat option and after going through security questions got redirected to another department which was then closed and the chat ended 😡 I have sent an email complaint on your website. Appalling service and communication from day one.
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Kerry Mordey
(@KerryMordey) reported
from
Cardiff, Wales
.@virginmedia we have had NO service for 2 days & our IT provider says it’s because construction workers have cut through your lines. Is this correct & if so, when do you anticipate this will be rectified please?
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I hope so. The extremely patronising and rude person I spoke to yesterday in an abroad call centre told me there was no complaints department and he couldn’t do anything at all until I paid the bill.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jehan Sivasundram
(@JSivasundram) reported
@soojahpah @virginmedia You’re lucky. They provide the worst customer service. It’s a good job they aren’t responsible for COVID vaccination roll outs otherwise we’d all be serious trouble.
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Angelo Edades
(@angeloedades) reported
Managed to escape @virginmedia for many years because of awful customer service, no help on issues and high prices and now they merge with @O2 :-( things are going to deteriorate again for consumers
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Fulmar Oxford
(@OxfordFulmar) reported
@virginmedia Yes and no. Last week service was down in some areas of Oxfordshire. Those issues were fixed. Our Wifi is working again since 04/06 as long as we don't use the TV for Netflix/Prime/YouTube... A sacrifice worth making to keep the laptops connected. Still annoying though.
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Sanna Syed
(@Sanna_Syed) reported
@virginmedia why is your service so bad. It's awful. There is no internet in the area but your website seems to think different
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EvidencePlz
(@EvidencePlzz) reported
@SAJE5555 @virginmedia @O2 Use cable not wifi. Problem solved
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David JS Dawkes-Hall 💙
(@statto95) reported
@virginmedia it must be Friday night... My Internet has gone down AGAIN! what's the excuse this week? Water is wet; the sun is bright; customers don't matter to us any more?
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BissongS
(@SBissong) reported
@virginmedia Hi, the speed I get via an Ethernet cable connection on the maximum after running the internet speed test several times is 94.6 mpbs. This is really ridiculous I must say! I wonder why I’m not getting the service’s I pay for? Can this issue be looked into ASAP and rectified pls.
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Sanna Syed
(@Sanna_Syed) reported
I hate @virginmedia. Their internet is bloody awful.
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Amanda Johnson (Hak)
(@amanda_85) reported
@virginmedia @O2 Since receiving the txt to inform me of these changes, my wifi has been appalling!!! Please can someone explain?? I’m paying for a non existent service!!
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Richard Jaroszek
(@RichardJaroszek) reported
@david__spo @virginmedia Hi David I had nothing but issues with virgin media, i changed providers as soon as I could.