Virgin Media Outage Report in Llanyrafon, Torfaen County Borough, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Llanyrafon, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Llanyrafon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 20: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (44%)
-
TV (22%)
-
Wi-fi (13%)
-
Total Blackout (13%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Llanyrafon, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Caerphilly, Newport, Cwmbran, Hengoed, Bargoed and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
||
| Caerphilly |
Wi-fi | |
| Newport |
Internet | |
| Newport |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Llanyrafon, Wales
Latest outage, problems and issue reports in Llanyrafon and nearby locations:
-
Trudi Foster
(@MsWhippet1) reported
from
St. Julians, Wales
@virginmedia I was told to wait in this morning between 8am - 12pm for an engineer to fix my broadband. It's now 2pm and no sign of an engineer. I was told I'd be charged £25 if I missed the appointment. I think I should charge you for having to hang around for 6 hours waiting.
-
Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia we are having issues NP19 we’ve rebooted and checked wires.. been on and off now for few weeks. What’s going on please ??
-
🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@virginmedia do you have issues in CF83 ? Our business broadband is down again.
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia Rather than patronise me just offer a good service snd get it sorted tomorrow.
-
Paul 🏴
(@paulo1927) reported
from
Cardiff, Wales
@virginmedia as a former TV customer, now just broadband, I want to reconnect a TV package. I already have 3 boxes in my house can they not be just reconnected instead of sending my out a box?
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you SUCK, you have NO CUSTOMER service at all. Employ more staff and start to provide a service we are paying for RUBBISH SERVICE perhaps we need to move to @skytv !!!!
-
Stacey J Lipowski🐧
(@staceyjlipowski) reported
from
Cardiff, Wales
@virginmedia internet has gone down and the website is also down so can’t check if it is an issue in the area or not
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Yep. Just been on hold for 1 hour 3 minutes and as soon as I got through it cut off. Sent multiple follow up WhatsApp messages and still nothing. You really need to sort out your customer service because I’ve been waiting 3 weeks just to get back into contact with someone!!!
-
Tim Burns
(@TimmyGrunt) reported
from
Cardiff, Wales
Anyone suffering internet outage from @virginmedia ??
-
LK
(@LaurenKetchley) reported
from
Cardiff, Wales
@virginmedia @garyketchley Yes was told a manager would call us and it never happened …
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia Can I just ask why it is that you can respond within minutes on social media (where the public can see your actions) but then in private you are ignoring your customers and taking three weeks to deal with issues? If you have agents manning twitter why can’t you pick up the phone?
-
Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia any issues.. Np199gf ? No internet.. and yes I’ve checked everything 1st
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@OldSparky6 @virginmedia I’m never going with them again. Genuinely don’t know how they are still a company that is allowed to operate when the customer service is this bad!
-
andy lanyon
(@andylance1977) reported
from
Newport, Wales
Properly for the best part of a yr doesn't seem a problem to yourselves but your quite happy to take out monthly payment for a service we're paying for but you're not providing & seem to be in no hurry to provide it. Disgraceful service @virginmedia
-
Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
@daisylnaughton @virginmedia Down for me too
-
andy lanyon
(@andylance1977) reported
from
Newport, Wales
@virginmedia is it normal practice when a call is made to you about problems with the tivo box (3rd time this year) that you're then on a call for over an hr at at the end of it promised an upgrade, go thro all the protocols only to be told actually you can't have that
-
𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫
(@3EyedTiger) reported
from
Caerphilly, Wales
@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
-
Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia you absolutely SUCK! Sick to death of the poor service you are providing. No TV at all and having to wait 3 days fir a technician and yet you will still charge us, I’m FUMING!
-
Monkenstien.
(@3_monk) reported
from
Beechwood, Wales
@virginmedia I get your bills, that is how I realised as a loyal customer I am paying £40 plus a month for Internet access only. Fortunately for me and not for you BT Openreach have been installing fibre to home allowing me greater negotiating power as tou have no respect for loyalty.
-
Gill Harrison
(@gillih) reported
from
Portishead and North Weston, England
@virginmedia I have got this sorted with your team now. Helpful person. But I suggest changing your auto system to give callers an idea of wait time. Better customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Chris Marx
(@ChrisMarxey) reported
@virginmedia Yes the engineer came on Saturday and confirmed cables from the road to the house. I called the customer service line and they said an installation date of the 12th but that cant happen until the outside work is complete by the 3rd party?
-
Colleen Brigid
(@87colB) reported
@tonymc39 @virginmedia They are the ones my landlord have been with since I moved in so thankfully if problems it them to have to deal with them they sound awful
-
adamhardie
(@Adamdh39) reported
@virginmedia Is it upgrades or complex issue? Or both? Virgin helpline keeps moving the goalpost on completion time. And when I first checked there was no issue my end. It today ther apparently is?
-
Catherine Varley
(@catvarley) reported
@virginmedia I’ve tried it on my phone and two different laptops - it’s clearly an issue, see other responses to this thread 🙄
-
Gareth Edwards
(@tuiman84) reported
@virginmedia That’s fair enough. So why ask me what my complaint is in the first place. And why can’t YOU get in touch I’ve done my bit. You should be chasing after me now as you are the people in the wrong
-
Rashna Ladhani
(@rashnagb) reported
@virginmedia Can you give an update why we have no network or telephone in HA2 area and when should we expecting it to start. Wfh not possible, kids online homework not possible. Appalling service as can’t get hold of anyone to get an update. Pls resolve issue asap.
-
adamhardie
(@Adamdh39) reported
@virginmedia @OverwatchEU What is going on in the cr5 postcode area? No broadband for 4 days. originally told it would be back by 5pm Friday. Of course it wasn’t. Monday I call to check problems and it says should be fixed by 4pm. that never happened either. Now says they are working on a complex issue?
-
RhysSub
(@SubRhys) reported
@virginmedia @joshchngs He doesnt require to do anything you're *************** and as a result lost a customer, stay salty,
-
Megan Warner
(@MJWarner94) reported
@virginmedia Internet has been down for almost 24 hours. Don't have enough 4G to check why. What's going on in LE13 and when are you fixing it?
-
jim
(@jim91784458) reported
@virginmedia Yes, I know you have removed it. I asked "why" you had removed it. It was a great feature being able to have different accounts for different tasks. If you remove support for the mailboxes. I'll be an ex Virgin media customer of well over 20 years.