Virgin Media Outage Report in Llanyrafon, Torfaen County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Llanyrafon, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Llanyrafon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Llanyrafon, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Newport, Cwmbran, Caerphilly, Hengoed and Bargoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Llanyrafon, Wales
Latest outage, problems and issue reports in Llanyrafon and nearby locations:
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Ok, the IVR said that there is a outage in my area and that it should be working by 4pm, what time do your customer service lines close?
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia your IVR is **** and there is a outage in my area and i’m trying to talk someone and your shitty IVR keep trying to text me links and I just want to speak to a bloody human!
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@virginmedia Any broadband issues in CF11? My router just went down and is restarting with no signal for the last 15 minutes.
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Ash Downey
(@AshDowney1) reported
from
Cardiff, Wales
@CatOz83 @virginmedia Hi! You connected yet? I’m down the Bay too and haven’t had anything since 9 this morning
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do
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Julie Wells
(@juliewells77) reported
from
Cardiff, Wales
@virginmedia what is wrong with the signal in CF3? Not ideal when you are working from home!! 🤬
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails
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Huw Roberts 🏴
(@huwtroberts) reported
from
Cardiff, Wales
@virginmedia No response on the complaint, but have been in contact with someone on the forum and are being sent a new hub, so fingers crossed that works.
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🌈Knazzer
(@knazzer) reported
from
Cardiff, Wales
@virginmedia This is the second time our broadbands gone down in last week! It goes down more than my husband! 😭
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia No not yet your IVR won’t let me and your i’m waiting for a response from webchat, but that will take ages.. surely there must be a way to get though the awful IVR to speak to a human!
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Emma Evans
(@EmmaEvans95) reported
from
Cardiff, Wales
@virginmedia Any idea why I was not notified about the outage?
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karen
(@karen16464933) reported
from
Cardiff, Wales
@channel5_tv @virginmedia why when watching channel 5 on catch up is the narrative on for hard of sight ... whilst I appreciate it’s a good service its should be requested .. sorry #AllCreaturesGreatAndSmall will give it a miss
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia having a problem with my daughters phone contract but can't get through on the phone lines to resolve this problem
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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Tom Griffiths
(@tomgriffiths88) reported
from
Cardiff, Wales
@virginmedia broadband down again. For improvements apparently. No notification or prior warnings. Losing a days work. Great!
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Liam Eynon
(@leynon24) reported
from
Cardiff, Wales
@virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ant Staite
(@StaiteAnt) reported
@virginmedia Yes it keeps dropping out, waiting for the network team to repair/upgrade a box in the path outside. Obviously had no confirmation that they are going to do this.
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Hayley Thompson
(@HaylesThompson) reported
@virginmedia we’re in SE1 London, is internet down in this area or is it just us?
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Nicole 💙💛🌻|👩🚀
(@Nicoleep01) reported
@virginmedia Lady on the phone is reducing our cost, upping our plan and they're going to finally replace our 14 year old box, hopefully that'll fix it 👍🏻
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C&M Property Management
(@CMPropertyMgt) reported
@virginmedia No faults are showing on the service checker, for any of the effected accounts.
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Dougie Gillespie
(@shmugglas1st) reported
@virginmedia adv last nite by your engineer to order a free WiFi booster online. Tried, but your site is complex enuf to defeat Indiana Jones. Can you help?
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Marple Netball 🇺🇦
(@Marple_Netball) reported
@virginmedia My new equipment was due to be delivered yesterday my yodel which never arrived despite Virgin assuring me that it was definitely on route. I wasted a full days holiday. Today I have tried to use your customer services on the phone via WhatsApp & phone, both hopeless!
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SJ
(@warpaint1391) reported
@virginmedia I understand that the information is there but there is clearly a bug on the new website that isn't allowing new complaints to be filed. We have had issues with our Wifi and router for months it is effecting my work now and we need an engineer but I cannot get any help.
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Project Helisexuality
(@PHelisexuality) reported
@virginmedia I'd rather you just gave me the service I'm paying for, to be honest. Rather than this little song and dance.
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Emma
(@EmmaInCardiff) reported
@virginmedia do you intentionally make it nigh on impossible to speak to someone to cancel services or am I just really unlucky. 5 attempts on WhatsApp and 2 calls over 28 hours and I still haven’t managed to resolve.
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Ant Staite
(@StaiteAnt) reported
@virginmedia Perhaps you could tell me why I am unable to raise a complaint?