Virgin Media Outage Report in Llanyrafon, Torfaen County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Llanyrafon, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Llanyrafon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Llanyrafon, Torfaen County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Cardiff, Caerphilly, Pontypool and Cwmbran.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Newport |
Internet | |
| Newport |
Wi-fi | |
| Caerphilly |
||
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Llanyrafon, Wales
Latest outage, problems and issue reports in Llanyrafon and nearby locations:
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
@virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!
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Enfys Jones
(@Jones1Enfys) reported
from
Cardiff, Wales
@virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.
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Darren Jones
(@76DarrenJ) reported
from
Cardiff, Wales
@virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@Ajaxia_ @virginmedia Just waiting for a few upgrades in area. Just disappointed with service especially having all the proof
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Kate Jones
(@katejones_cymru) reported
from
Cardiff, Wales
@virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@TheRealHavokHD @virginmedia Not at the moment mate but I'm looking at when BT & Vodaphone hit the area, if its this year then it'll be a switch Also think I'll go around all the neighbours etc telling them about issues etc advise them to do the same. I'll make flyers with my ThinkBroadband trends on 😡
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Nige ⚡
(@niamunna1) reported
from
Newport, Wales
@virginmedia 2 full internet outages today whilst teaching lessons from home. Shockingly unreliable service.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’m still unable to get a decent Wi-fi signal at the back of the house.
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Paul Hunter
(@PaulHunter1969) reported
from
Cardiff, Wales
@virginmedia please can you DM me? I can’t get through to the help desk.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@virginmedia Still having issues 😪 Its hopefully getting fixed Monday but would really like to speak to your complaints department
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia why is the ufc ppv not working?
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LauraT 🔶
(@emilyjane73) reported
from
Cardiff, Wales
@virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.
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Steven Williams
(@MagicSteve28) reported
from
Cardiff, Wales
@virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?
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Nigsy
(@TheRealNigsy) reported
from
Newport, Wales
@virginmedia seem to be having issues in Newport area anyone else effected or do we put it down to the bad weather?
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@virginmedia 🙄 isn’t that just a lazy way of doing tech support. When I worked for you going back a few years, we were very customer focused!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Roisin
(@Rmd1997Roisin) reported
@JimReaper11 @JRD0000 Thats the competition.. Virgin Media. Nearly worse if not as bad
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James
(@WilJamTom) reported
@virginmedia hi, I’m moving home at the start of December and my new place isn’t supported by Virgin Media. What’s the course of action for me to cancel my contract such that it ends as I move out? Thanks!
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Craig
(@craig_g753) reported
Anyone else having trouble with virgin media wifi today? @VirginMediaIE
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AdamH
(@AdamH__) reported
@virginmedia Because they keep saying it was an issue in my area but every time I run a check it says it’s all fine
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jacki
(@jackisadd) reported
well this one is my recognition of virgin media's assisting customers with cost of living crisis. My 24 month contract at £29.00 per month, ended and without permission they increased to £77.00 a month, I am on disability, Virgin never sent me letter.
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Adam Cardy
(@Adam_Cardy_) reported
@virginmedia how do I go about switching mobile contract from virgin to O2? Do I need to give notice in plenty of time to not be charged next month? How do I perform this action. (Switching because poor connectivity in busy areas especially in Portsmouth).
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Paul
(@paulconroy2369) reported
@virginmedia If I call again who do I say I have spoken to to try and fix this, as they are gonna say I have to pay extra which I am not willing to do for a service that I am not getting
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georgebrisco
(@georgebrisco) reported
Dealing with @virginmedia team must be one of the more frustrating aspects of modern life. Currently their response to a complaint is basically "well you shouldn't have listened to what we told you on the phone, the people on the phones don't get much training"
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Pete Stevens
(@Petrovious) reported
@virginmedia I tried the broadband issues page and it says they can’t tell me at the minute if there is a problem. There was known issues yesterday and I logged a claim for loss of service but I can’t even get that far today
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Mallory's Cat
(@carofrappuccino) reported
@idntlyk2moanbut @virginmedia @sky Wouldn't have helped, Sky internet been down for hours, days for some 😞