Virgin Media Outage Report in Ynysddu, Caerphilly County Borough, Wales
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The latest reports from users having issues in Ynysddu come from postal codes NP11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ynysddu, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ynysddu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Ynysddu, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Ynysddu, Caerphilly, Cardiff, Newport, Cwmbran, Pontypridd, Treharris, Pontypool and Ferndale.
| City | Problem Type | Report Time |
|---|---|---|
 Ynysddu |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ynysddu, Wales
Latest outage, problems and issue reports in Ynysddu and nearby locations:
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes. Please can you look into the Internet in NP10. It cuts out constantly and isn't the service I'm paying for.
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Karyn Phelps
(@Karyn_P2018) reported
from
Church Village, Wales
@SophieEB @virginmedia Can you sort my internet issues please?
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Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia my booster did not turn up again today although live chat said it was scheduled, this 2 hours on the phone and 1.5 on live chat, booster should have been with me on the 21st Jan...I need some help please
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David Sinclair
(@Cardiff_Dave) reported
from
Cardiff, Wales
Hi @virginmedia - can you DM me? Waited weeks 4 no reply, phoned 38m wait & the 1 time I get through I got cut off, no1 phones back,trying to cancel. Website is awful for contact. Would actually like to resolve issues if poss - just need some1 to call me! Thank you in advance.
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Steven Williams
(@MagicSteve28) reported
from
Cardiff, Wales
@virginmedia Hi, I need to cancel a new order but can’t get through by phone are you able to help?
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia An engineer came and replaced my hub, bits on the wall outside and bits in the box down the road. So far so good 🤞
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia The issue is intermittent so not currently. The 3.0 hub has been rebooted multiple times and has had a factory reset but I still have intermittent Internet.
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Manu
(@StrombolyS) reported
from
Cardiff, Wales
@virginmedia Hi, please could you give us a hand? We are having daily problems with internet provided by you. Today it’s even worse than normal. We have important training online tomorrow and we need to have good broadband. We don’t want to go to another company but to work
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes, but it only takes around 30 seconds and says there is no issue.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia why is the ufc ppv not working?
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Bethan
(@_bethancottrell) reported
from
Pontypridd, Wales
@virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Louise Dare
(@lou_dare) reported
from
Ringland, Wales
@virginmedia Husband can’t sign in off PC... any issues ??
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The Devil
(@Munchiemon) reported
from
Newport, Wales
Thankful for 4g tethering. First time having to working from home consistently and @virginmedia have let me down big time. 👎
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Shawsy-mufc
(@shawsy26) reported
from
Alway, Wales
@virginmedia Yes should be no problem
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.
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Hannah Hall
(@HanneRuthHall) reported
from
Cardiff, Wales
@virginmedia wow your customer services aren't geared up for this at all are they? Almost a year on in virtual service, no phone service, only web chat. It took from 2pm yesterday to 9am today to get a response from customer services who couldn't help anyhow! Bang goes retention!
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Richard Platts
(@RichardPlatts1) reported
from
Cardiff, Wales
@virginmedia why after 3 days of attempting contact to resolve an issue do you see fit to disconnect my call prior to resolution? Your website assistance is not equipped to deal with this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liam Brown
(@liam_abrown) reported
Currently experiencing diabolical service from @virginmedia and your customer service is shocking! My WiFi has been intermittent for over 2 moths, I was told 6 weeks ago I couldn't have a new router at that time but I was on the list for a new one. 6 weeks later I call....
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Paul Holt Guardian Of Tux
(@TravelsOfTux) reported
@virginmedia Still waiting for a reply about my question on Virgin Mobile UK, when the merger with O2 goes ahead will you be switching your virtual network away from EE?
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Lee Stewart
(@ls_1983) reported
@virginmedia But as I said I’m not available when they are. Endless circle because your engineers won’t come if nobody in even though issue is almost certainly outside!
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Chris
(@ChrisMc192) reported
@virginmedia No your your customer forum does say it’s immediately when done on the phone and I’ve just phoned and waited 45 mins and been cut off! Still not working? This is quite disappointing to be honest if it’s not showing by the 3pm I’m cancelling the premier sports and will complain
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David Jarvis
(@DavidJarvis18) reported
@Christi04463328 @CL0762 @virginmedia As someone who worked for sky, if you have to talk to them again, demand the original call gets listened to and they'll have to fix it
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Tom Minchin
(@tomminchin_) reported
@virginmedia Hi, what can be done about slow/non-existent broadband in the rooms furtherest from the router (less than 40m away). I pay for the 200mbs package, so I would expect to have fast broadband throughtout my relatively small apartment... Thanks
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Steven
(@SteveHamilton88) reported
@virginmedia getting an error code message when trying to subscribe to premier sports. Can you help?
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Kieran 🇿🇼
(@Kieran1874_) reported
virgin media down in my area again. Shock shortest WiFi provider going
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TracyL 🏴
(@Snub_) reported
@virginmedia I am happy that you are confident. Sorry but the call to them on Friday with your retentions team also on the call should have been the time for them to act. Their flat out refusal of support after weeks of frustration has left me with no confidence.
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Faye
(@faye_machin) reported
@virginmedia They said there wasn't a fault in the area and said to basically turn the hub off and on again. When this happens the speeds we get are great for around 15-20 mins they then drop again. It's been an ongoing issue for months and is really poor for the price. I will try this thanks