Virgin Media Outage Report in Ynysddu, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ynysddu, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ynysddu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Ynysddu, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Newport, Caerphilly, Porth, Cardiff, Pontypridd, Treharris, Ferndale, Pontyclun, Mountain Ash, Cwmbran and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Newport |
Internet | |
| Caerphilly |
Wi-fi | |
| Porth |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ynysddu, Wales
Latest outage, problems and issue reports in Ynysddu and nearby locations:
-
🏴⚽️🏉Gareth Lloyd 🏉⚽️🏴
(@GarethLloyd18) reported
from
Cardiff, Wales
@virginmedia awful customer service
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia I phoned THREE weeks ago to cancel our contact, there was a dispute over a cancellation fee. A manager was supposed to call me back, I’ve rang 5 times since to check as heard nothing- each time was told ‘within 48hrs’. Move out next Friday, what am I supposed to do????
-
Darren Coomber
(@Dazc090861) reported
from
Cardiff, Wales
@virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠
-
damian Kerlin 🏳️🌈
(@damianKerlin) reported
from
Cardiff, Wales
@virginmedia Yes, and it is a different issue every time. How, in a capital city, is this happening everyday, with your engineers unable to do anything to improve the situation. …and what about that refund, as we are paying for internet which we are not getting?
-
Behnaz
(@behnazakhgar) reported
from
Cardiff, Wales
@virginmedia I am trying to terminate the account. Its for my dad's house and need it done before the 3rd of March.
-
Paul Ivins 🏴 ♎ 💙🏳️🌈 🏳️⚧️ 🇪🇺
(@ivinsp) reported
from
Cardiff, Wales
@richie_rich77 @virginmedia If it's just a WiFi issue and your LAN connection is OK maybe try a mesh system. Works great here with BT
-
Lee Smith 🌻
(@djleekee) reported
from
Cardiff, Wales
@virginmedia The channel 4 one seems a bit flakey too. The opening sting on each service plays and then some ads but on both the programmes never play so I give up and use the smart TV apps instead. I've assumed it's a bandwidth issue but I suppose if ads are playing the progs should too.
-
Ariane
(@MissAzzaB) reported
from
Cardiff, Wales
Anybody else in Cardiff have reeeeeally slow and inconsistent internet these last couple of weeks? Trying to do anything involving the wifi - work or streaming - is so painful! @virginmedia #Cardiff
-
Ritch Zablan
(@blue_murdock) reported
from
Cardiff, Wales
@virginmedia … is there network cover problem here cardiff now?
-
Sam Sims
(@mantha_1976) reported
from
Newport, Wales
hey @virginmedia I have a contract that says my price is set to Jan 2023 and I negotiated the deal with customer retention as not the account holder bit authorised to talk on behalf of the account holder and now I've got customer services flat out lying toe on WhatsApp (1)
-
MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia On hard wired, approx 250mbs out of 350mbs. It’s a hub 4 with new connectors added and bits of cable, but again I’m having to call support to see why our intellipods aren’t working.
-
Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia My wife is currently on the phone to your customer service regarding this matter so hopefully it'll be resolved this evening, if not then a web chat from 4pm would be the best time for me
-
Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
Alleluia @virginmedia Just taken one month to have most issues resolved. Feedback: less silos in customer service so they can see all issues and be more helpful.
-
Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@virginmedia Hi can someone help me I'm trying to log in to my account but keeps saying there's a problem at your end
-
MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia @Dionne96310374 We weren’t offered that when ours went down
-
Sam Tempest
(@SATempest) reported
from
Cardiff, Wales
@virginmedia But the team is impossible to contact!!! And when you do get in contact it’s always someone else’s problem, ‘oh I’ll just pass you onto my colleague’ etc. I’ve WhatsApped the help number too and been told it’s a long wait and told I can ‘get on with [my] day’ - absolute joke.
-
Ed Morris
(@edmorrispt) reported
from
Cardiff, Wales
Wifi recommendations in Cardiff? @virginmedia is the absolute worst thing on earth & ruins working from home
-
𝗣S.
(@philscully) reported
from
Cardiff, Wales
@virginmedia But im asking what would be different to the other times where ive just wasted hours of my day for nothing to change? We have called numerous times only to be told there is no problem or to reset. No other assitance is ever offered
-
Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@virginmedia So myself or my wife has to spend our working day trying to get through to ypu just to be fobbed off to different departments and get no where 🙄🙄 customer service skills at best
-
MarcB
(@555Husker) reported
from
Cardiff, Wales
@virginmedia When will the website be fixed? It has been broken for weeks, ever since you “improved” it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jon Goodall
(@jongoodall) reported
@virginmedia Hiya. Yeah I saw your replies to other people so tried that first before messaging. The odd outage here and there is understandable, but for it to be completely out since last night is unusual hence why I wondered if this is something affecting my area
-
Alan Bontoft
(@CyclinAl) reported
@virginmedia a whole week without Broadband, TV and Phone and now I'm told I have to wait until next week following a failed repair! Unacceptable levels of service I would be sacked for in my own work!!!
-
Jumpilas
(@Jumpilas) reported
@virginmedia terrible service. Lighting fast broadband is a lie!! Have had no internet for 3 days for engineer then to come out and say that he can't do anything!! Shocking service!! I would not recomment virgin to anyone!!!
-
Daniel Thomas
(@DanielThomasGB) reported
@virginmedia yet another fault in E10! This is beyond frustrating! Sort out your service in e10 ASAP this is not acceptable. Your should be giving everyone in E10 a full refund for this month!
-
Jon Goodall
(@jongoodall) reported
@virginmedia Just called it and it said there was no known issues. I’m just baffled as to why my hub has stayed flashing green non stop since the outage
-
ROB Cahoot Creative
(@RobCahoot) reported
So another day with dismal to no internet from @virginmedia Status still says ‘no known issues’… but 2 engineers now,after some faffing about, rather sheepishly admit there is an issue!? Today’s chap said 5 working days to fix! That sounds like an issue to me @virginmedia
-
Shannon Wiseman
(@swiseman04) reported
@virginmedia Yes I have seen that guidance. But there is still nothing you can do with that guidance. I have tried to email, and chat online but no one responds. Is there a form I can just fill in? It’s getting very frustrating. If not I’ll just cancel.
-
milly @ new to ac twt!
(@islekittenpaw) reported
@virginmedia roaming isn't working with a uk sim in denmark, cut off suddenly about half an hour ago for no reason. I have data and my roaming is turned on. I changed nothing between it being available and it being broken. Is it down?
-
𝚈𝚊𝚜 𝙱𝚊𝚗𝚔𝚜
(@yasbanks) reported
@virginmedia It says today at 12.20pm… but the same issues keep occurring everyday
-
Andy_J_C
(@Andy_J_C) reported
@virginmedia hey, I can't access email at the mo "Connection Error. The service is not available right now" When will this be fixed? Thanks.