Virgin Media Outage Report in Ferndale, Rhondda Cynon Taf, Wales
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The latest reports from users having issues in Ferndale come from postal codes CF43.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ferndale, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Ferndale, Caerphilly, Tonypandy and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
TV | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ferndale, Wales
Latest outage, problems and issue reports in Ferndale and nearby locations:
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia I have spoken to three different people after 4 hours still not resolved my issue not been told the truth with things is not the best way to treat your customers bet I am not the only one
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Liam Eynon
(@leynon24) reported
from
Cardiff, Wales
@virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@clarephillips_ @virginmedia This is the norm with virgin media need to start a campaign them as they never sort any issues out unless they promise to sort things but never do
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Mapals
(@impala_pete) reported
@virginmedia I was hoping you might offer to track down whoever is helping me, with the info I’ve given you, and see if they’ve got an update. Such customer service *might* just prevent me from sending the complaint that is all typed up and ready to go
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Ren
(@laurelliott_) reported
@virginmedia Hi, yes I have spoke to customer service twice yesterday via WhatsApp and the phone still waiting on a reply to my WhatsApp again this morning.
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Peter Mapals
(@impala_pete) reported
@virginmedia Yes, thanks! Finally got through to someone who had the initiative to go off-script and realise my problem needed dealing with. I await a call back from their manager, although no news yet. I’ve been successfully talked down from absolutely raging to just gently seething.
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JAYC
(@thegeez1) reported
@virginmedia wifi down since 4am today, as usual the most unreliable broadband on the market, thank god I'm leaving
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Jeremy Allen
(@JerryFrostbite) reported
@virginmedia Generally, no internet at all. When it is there, it is very weak. 24 hours now since this started. I have two SMS in the last hour saying that the problem is fixed, it isn't. I have reset my hub but no change. I guess I just have to wait
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Helen of Hurlford 🏴🍷🍰📸♉
(@helensi65) reported
@GavFarr @virginmedia Tip I've been trying to cancel my contract since 31/12/22 and spoke to numerous people, sent messages to online chats, messages on here and still not cancelled according to person I spoke to this morning 🤬🤬🤬
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Nick Daniels
(@goitsagch) reported
4 hours wait now, @virginmedia . All I want to do is cancel.
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Joe MacQuarrie
(@zekepictures) reported
@virginmedia Hi @virginmedia Two days calling, chatting with no answer. Held hostage. finally got through which became a data collection and upsell opportunity for Virgin, asking if my flat was a new build? And if I knew the new tenant... I would never recommend. @ConsumrRightsUK
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B.South Photography
(@PhotosbyBSouth) reported
@virginmedia your call centre is shocking, clueless and unhelpful, have you a number I can speak to someone who can help me and has a clue, regarding TV, broadband. Thanks
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shy
(@Kayndere) reported
i beg virgin media sort out their packet loss issues or else im gonna become the joker