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Virgin Media

Virgin Media Outage Report in Ferndale, Rhondda Cynon Taf, Wales

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Ferndale, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ferndale, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Ferndale, Wales

The most recent Virgin Media outage reports came from the following cities: Porth, Blackwood, Pontypridd, New Tredegar, Treharris, Caerphilly, Treorchy, Ferndale, Pontyclun, and Mountain Ash.

CityProblem TypeReport Time
Porth Internet 11 days ago
Blackwood Internet 12 days ago
Pontypridd Internet 13 days ago
New Tredegar Wi-fi 14 days ago
Treharris Wi-fi 18 days ago
Caerphilly Wi-fi 25 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ferndale, Wales

Latest outage, problems and issue reports in Ferndale and nearby locations:

  • BottleShopDan
    Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you

  • partywareham
    Sarah Wareham (@partywareham) reported from Blackwood, Wales

    @EmilyEvaGill @virginmedia So has mine with BT, they offered me £20 as an apology but it’s not an apology it’s a contractual obligation! Paying a fortune for a non existent service! Hopefully will be fixed tomorrow

  • LeightonBaller
    Leighton Baller (@LeightonBaller) reported from Penywaun, Wales

    Cheers @SkyUK for ruining your app. Bloody stupid. I’m beginning to hate sky. I think I’ll check out @virginmedia instead

  • BottleShopDan
    Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave

  • identiti32
    Sara-Jane (@identiti32) reported from Price Town, Wales

    @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

  • DSebburn
    Sebbong 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DSebburn) reported from Bridgend, Wales

    @SweatDoggGaming @virginmedia Never had any issue with BT Been with them 15 years

  • CaswellAlun
    Rhys Caswell (@CaswellAlun) reported from Pontypridd, Wales

    Virgin media are an absolute disgrace, talk about poor customer service. My wife has been over 50mins on the phone just trying to sort out a new hub as we upgrade to the box last month, got sold a new package and then best thing is the hub is to old to run what we need.

  • P__TheLetter
    Stu (@P__TheLetter) reported from Bargoed, Wales

    @virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.

  • cbissex
    Christine Bissex-Foster 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cbissex) reported from Bargoed, Wales

    @BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.

  • LeightonBaller
    Leighton Baller (@LeightonBaller) reported from Penywaun, Wales

    @SkyHelpTeam @SkyUK @virginmedia Load of crap. Removed a good application and replaced it with utter crap. Nice move Sky.

  • Byron69768507
    Byron (@Byron69768507) reported from Pontypridd, Wales

    @virginmedia Crap day and yet again crap broadband

  • LeeMGilbert
    Lee Gilbert (@LeeMGilbert) reported from Pontypridd, Wales

    @virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !

  • dae_1989
    Drew Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@dae_1989) reported from Pontypridd, Wales

    Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.

  • DarronKnibbs
    Darron Knibbs (@DarronKnibbs) reported from Caerphilly, Wales

    @virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice

  • BottleShopDan
    Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @vmbusinesshelp @vmbusiness @GrumbleGutsUK Ours still doesn't work... 3 weeks

  • crowley180
    Graham Crowley (@crowley180) reported from Pyle, Wales

    @Cdmconsultltd @virginmedia They all boast great customer service but it’s shocking the way they treat you

  • BottleShopDan
    Daniel Williams (@BottleShopDan) reported from Maesteg, Wales

    @WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson

  • leeweb79
    Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate

  • judealdridge
    Jude Aldridge (@judealdridge) reported from Taff's Well, Wales

    Looks like @virginmedia having issues again!

  • ChrisJG1988
    Christopher Guy (@ChrisJG1988) reported from Tonypandy, Wales

    @virginmedia I need some help with a question, I keep going to message online but it’s going round in circles

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Lewbatross
    Lew (@Lewbatross) reported

    @Ofcom How do I file a complaint against @virginmedia

  • Massive_Nights
    Marke (@Massive_Nights) reported

    @xcaseybelcherx @virginmedia My Virgin Media is down, TV + broadband, but weirdly my Giffgaff 4g is mostly down too, comes and goes and is VERY slow. In North Belfast.

  • itsjamielike
    Jamie. (@itsjamielike) reported

    @virginmedia Can you confirm that Virgin customers are moving from the Vodafone network and getting transferred to o2? Is there a timeline for this? O2’s data network is awful.

  • _Clean_Nuclear
    Nuclear (@_Clean_Nuclear) reported

    @virginmedia What is the point. Virgin NEVER calls back when promising to resolve an issue. I'm not kidding. Sadly I'm still a customer. Multiple HOURS with your call centres to resolve a simple issue. None of the people manning the phones are empowered to solve problems not on preset lists.

  • LunchboxLogicYT
    LunchboxLogic (@LunchboxLogicYT) reported

    Okay.. 4:05am and my internet randomly goes off, @virginmedia wtf you doing?

  • Iceman4489
    iceland (@Iceman4489) reported

    @MarkEstero75 @virginmedia Sorry about that why not message GHOSTTECHIEE ON INSTAGRAM for help My friend had same issues but the help recover all passwords they’re highly recommended

  • yoksnod
    Don Skoy 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@yoksnod) reported

    @paulmc_96 @virginmedia Wasn't aware of this, but somehow doesn't surprise me. They spend so much time doing "maintenance" for so-called "improvements" ..I never see any improvement when they are done. Sick of it. Thanks for enlightening me though.

  • yoksnod
    Don Skoy 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@yoksnod) reported

    If I had £1 for every time my bloody wifi broadband died today (most days) ..3 guesses? Yep @virginmedia again. Most unreliable network 2022. #sofedup Right now it's down. Went off 10mins ago. Thanks 👏 Maybe I should stop paying my bill for every day I lose connection.

  • iulivv
    Adochitei Iulia (@iulivv) reported

    @virginmedia I’ve sent you a complaint 3 times and in 2 we no reply from you. Your customer service brought me to the point of an emotional breakdown, the broadband signal you provide is poor and yet you charge me for something I don’t have and never used!I dispute the 47£ charge

  • RetroArcadeMan
    ArcadeMan 🇺🇦 (@RetroArcadeMan) reported

    @mdf200 @NelsonBawheid @virginmedia Virgin converted mine in July but I never saw a reduction in price