Virgin Media Outage Report in Mountain Ash, Rhondda Cynon Taf, Wales
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The latest reports from users having issues in Mountain Ash come from postal codes CF45.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mountain Ash, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mountain Ash and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Mountain Ash, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Mountain Ash, Cardiff, Pontypridd, Ynysddu and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Mountain Ash |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
TV | |
| Pontypridd |
||
| Cardiff |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Mountain Ash, Wales
Latest outage, problems and issue reports in Mountain Ash and nearby locations:
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia Needs must 😁but would appreciate virgin sorting the problem asap
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Dean Conway
(@DeanConway1) reported
from
Cardiff, Wales
@virginmedia your customer service is a joke!!
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Steve Humphreys #FBPE
(@bighumphs) reported
from
Cardiff, Wales
@virginmedia more crap service - this time with your mobile network
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Ann-Marie B 🧜🏻♀️💃🏻🎓⭐️
(@cardiffsworker) reported
from
Cardiff, Wales
@virginmedia omg going to miss @C4Gogglebox no C4 on virgin media #help
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Tom Mumford
(@ThomasMumford) reported
from
Cardiff, Wales
@virginmedia After being a mobile customer for 10 years I have cancelled.
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Arty Hen Party
(@HenLifeModelGuj) reported
from
Cardiff, Wales
@keeleyscorner @AngieCQuinn @virginmedia Virgin is fine on the whole. It uses the EE network
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Louis Mertens
(@LouisPMertens) reported
from
Cardiff, Wales
1/2 My exp. with @VirginMedia has been a farce involving incorrect contract lengths, engineers insisting my package can't be installed bc customer service sold me a service that doesn't exist, phone calls from Virgin saying the engineers are wrong...
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Camper Than ⛺⛺⛺
(@Magadocious82) reported
from
Cardiff, Wales
@virginmedia Shit! I meant to say chewing gum, but I hit the wrong button, because I was walking with my phone!
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
Worst customer service in the world. No attempt to diagnose or resolve an issue. Just try to upsell! #awful #broadband #virginmedia
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shared the screen prints of what they said. No attempt was made to diagnose or resolve. Only to sell boosters despite me advising them I have major WiFi issues. I’ve kept all the messages and you did bring but try to con me out of more money. And now you call me a liar!!
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Charles
(@charliewong87) reported
from
Cardiff, Wales
Yo wag1 @virginmedia mans phone is down, it’s been hours
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dougie
(@banana01uk) reported
virgin media appalling customer service, waiting to get to speak to advisor 1hour 15 minutes. Used landline to avoid call charges and phone just about out of charge. #callcentre
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Chris Dixon
(@ChrisDixon77) reported
@virginmedia Why can I not receive any productive help with my intermittent wifi signal. After 4 calls to you and 3 different solutions given by you, including me forking out over £30 of my money to fix an issue with your equipment, it’s still not working? #poorservice
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theshanellebanton
(@shanellebantonx) reported
A whole hour on hold for one of your incapable customer service teams to hang up? @virginmedia this is the most disgraceful customer service I have experienced in my life!
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Jason Manninjg
(@JasonManninjg) reported
@virginmedia I wouldn’t consider a week a reasonable time to contact you to discuss this. But like with my outstanding complaint it seems next to impossible to speak to anyone at Virgin. I’m going to have to contact the industry regulator.
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Ashleigh McCann
(@Ashleig73779007) reported
@virginmedia I have no phone service, only WiFi,i am unable to call customer services rn. My phone has had intermittent service or no service for almost 4 months, I have called several times and still have had no assistance, please can you put me in touch with someone who can?
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smilerlovie
(@smilerlovie) reported
@virginmedia i need an engineer sent out. My TV box stopped working got another box sent to me and even that is doing the same thing. Can't find the answer anywhere on how to fix it so I think an engineer is needed.
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Grace
(@gjepps) reported
@virginmedia @virginmedia I cancelled my broadband last month but you’ve sent me a bill for Feb-March... I’d like my final bill please! What is going on with your non-existent customer service?
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Sun Gardening
(@Sun_Gardening) reported
Can't stress this enough. Never go with @virginmedia. Appalling company. Just look at #virginmediadown to see how bad they are. Ruining people's livelihoods during lockdown. Warn everybody!!
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Charlotte Bruce
(@char_bruce) reported
Never had such appalling customer services than that of @virginmedia I have been waiting all afternoon for a call (as they said they would call back instantly to sort out our issues - after spending 2 1/2 hours on hold in the first place) to not have the decency to call back
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Julie Giles
(@julgil) reported
@virginmedia Hours on phone. No answer. Need to cancel services!!