Virgin Media Outage Report in Mountain Ash, Rhondda Cynon Taf, Wales
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The latest reports from users having issues in Mountain Ash come from postal codes CF45.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mountain Ash, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mountain Ash and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Mountain Ash, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Pontypridd, Tonypandy, Mountain Ash and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Mountain Ash, Wales
Latest outage, problems and issue reports in Mountain Ash and nearby locations:
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Wyn Emanuel
(@WynfordE) reported
from
Cardiff, Wales
@virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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Jude Aldridge
(@judealdridge) reported
from
Taff's Well, Wales
Looks like @virginmedia having issues again!
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Andy Ferries
(@FerriesAndy) reported
from
Cardiff, Wales
@virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem
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Chris A. Stott aka Taffie Baggie
(@TaffieBaggie) reported
from
Cardiff, Wales
@EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time
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🦋Laura 🦋
(@ItsLau_xo) reported
from
Cardiff, Wales
So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰
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Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬
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Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work
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Phoebe
(@Phoebe98935634) reported
from
Cardiff, Wales
@virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing
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𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭
(@JasperDommett) reported
from
Cardiff, Wales
@JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒
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Daniel Williams
(@BottleShopDan) reported
from
Maesteg, Wales
@WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson
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Nichola-Louise 💞🏴💞
(@nicholasmith6) reported
from
Cardiff, Wales
@ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x
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Ben Lloyd 🔰
(@BenLloyd91) reported
from
Cardiff, Wales
@RiotAngeI Ye virgin media’s been a ***** the last few days 🙈 they’ve released a statement saying that VM customers are using the internet more often than normal with everyone being home due to the lockdown that it’s having problems keeping up to speed, so not much they can do really 👎🏻🤣
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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Debbie Wharton
(@DebbieWharton) reported
from
Cardiff, Wales
@WillHayCardiff @virginmedia Same here, it’s awful. We can’t get hold of them and the website complaints section isn’t much help either!
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Pentwyn & Llanedeyrn Pickers
(@PentwynP) reported
from
Cardiff, Wales
@virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Manchester Born
(@Ctrkr4xkc) reported
@ctidbluemoon @oepw_ @virginmedia They full of **** , it was crap then first lockdown happened and it went from crap to ****.
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Jemmy55 🏴 🇮🇱🇬🇧
(@Jemmy551) reported
@virginmedia That was a fat lot of good. I’m still having to reboot the box. What a pile of utter💩 your service is.
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Memory Sibanda
(@SibandaMs) reported
@virginmedia please can you attend to my TV and broadband, since 20:00pm it is not working and there is no update from you. Remember we are paying for 24/7 and you had never gave us any reduced bills as a compasation of your unreliable service. I need to work.
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Kieran Frost
(@kiefrost) reported
I will never give up the hope that one day, my @virginmedia broadband will actually work. #thefightisreal
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aka James Bond
(@FeelitWorking) reported
@legutierrez_88 @verge I got shut of it. I had it for a few years and there wasn't much of interest and nothing that new. I don't watch a lot of TV now, it's awful. That reminds me to cancel @virginmedia as they want another ££££ per year! New customers pay less than half, so I'm off to 4G broadband.
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Lauretten
(@lauretten1109) reported
@RitzSampson @virginmedia Same problem since Friday 21! Not solved yet!!!!!
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Billiam
(@BASSCADET0001) reported
@virginmedia All I need to know is when I can cancel my contract! It's not difficult. This has been so stressful.
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garry spice
(@mrstickman72) reported
@virginmedia, dear god your service in the ME10 area is awful... Spent the last hour resetting the crappy router and still drops out... I am getting sick of this and your crappy product.
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Terry Hughes
(@ctidbluemoon) reported
@oepw_ @Ctrkr4xkc @virginmedia I got told it an intermittent issue and should be fixed by tomorrow and then hung up on. This has being going on since yesterday. The whole customer services is a joke
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Fatgirlslim75
(@KellyForrest75) reported
@virginmedia No it’s still just as bad, i was told that it’s fine but it isn’t keeps going off or online services are just going slow :(