Virgin Media outages and service status in Pentre, Wales

Problems in the last 24 hours in Pentre, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pentre, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pentre, Wales

The most recent Virgin Media outage reports came from the following cities: Porth, Pentre, Mountain Ash, Maesteg, Tonypandy, Caerphilly, Pontypridd, and Treharris.

City	Problem Type	Report Time
Porth	Wi-fi	5 hours ago
Pentre	Wi-fi	8 hours ago
Porth	Internet	2 days ago
Mountain Ash	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Pentre, Wales

Latest outage, problems and issue reports in Pentre and nearby locations:

• 
  Rachel Jones BSc. (@RachJ_) reported 2 minutes ago from Bargoed, Wales

  Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!

• 
  Drew Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@dae_1989) reported 6 minutes ago from Pontypridd, Wales

  Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.

• 
  Daniel Williams (@BottleShopDan) reported 18 minutes ago from Maesteg, Wales

  @vmbusinesshelp @luhbreton @vmbusiness We are on 18 days of no internet or service.. so I feel you

• 
  Naomi Haughton (@Nogsynoos) reported 19 minutes ago from Tonypandy, Wales

  @virginmedia I'm nearly 21 months into a 36 month contract I have a NOTE 8. I am not getting on with the mobile it's massive and stupidly big for someone with little hands. Am I able to down grade to a smaller one I want my iphone se again #littlehandproblems

• 
  Katy Gibson (@KatyGibsonWales) reported 21 minutes ago from Maesteg, Wales

  @Virgin @virginmedia can you please sort the signal out very frustrating having no service all morning 😕

• 
  Ross Maisey (@TweetterRoss) reported 22 minutes ago from Church Village, Wales

  @virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!

• 
  Sara-Jane (@identiti32) reported 23 minutes ago from Price Town, Wales

  @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

• 
  Karyn Phelps (@Karyn_P2018) reported 27 minutes ago from Church Village, Wales

  @SophieEB @virginmedia Can you sort my internet issues please?

• 
  𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫 (@3EyedTiger) reported 28 minutes ago from Caerphilly, Wales

  @virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday

• 
  Stu (@P__TheLetter) reported 28 minutes ago from Bargoed, Wales

  @virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.

• 
  joshua mitchell (@welshtoffee11) reported 32 minutes ago from Maesycwmmer, Wales

  @virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 34 minutes ago from Caerphilly, Wales

  @virginmedia do you have issues in CF83 ? Our business broadband is down again.

• 
  Daniel Williams (@BottleShopDan) reported 35 minutes ago from Maesteg, Wales

  @WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson

• 
  Alison Weaving (@ACheeke) reported 35 minutes ago from Merthyr Tydfil, Wales

  @virginmedia network down again this is the third day. Sort it out virgin

• 
  𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported 37 minutes ago from Pontypridd, Wales

  @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

• 
  Lee Webster (@leeweb79) reported 38 minutes ago from Caerphilly, Wales

  @DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate

• 
  Clare Simpson (@clareasimpson) reported 41 minutes ago from Caerphilly, Wales

  @virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?

• 
  Christopher Guy (@ChrisJG1988) reported 46 minutes ago from Tonypandy, Wales

  @virginmedia I need some help with a question, I keep going to message online but it’s going round in circles

• 
  Rachel Jones BSc. (@RachJ_) reported 54 minutes ago from Bargoed, Wales

  Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia

• 
  Christine Bissex-Foster 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cbissex) reported 57 minutes ago from Bargoed, Wales

  @BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Geoff Jones (@geoffjones7) reported 3 minutes ago

  @Benleo @virginmedia I was a service engineer for many years for Virgin (formally Telewest). You most certainly do not have to renew a contract to get a cable fixed. Also the Indian call centre has been a long-standing issue for their customers. Very poor service

• 
  Lennox Richardson (@lennyrfc) reported 5 minutes ago

  @virginmedia Still got the crackling on my home phone line, despite doing all the ‘self help’ measures so what’s your advice?

• 
  west witch🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@wishful5thinkin) reported 7 minutes ago

  @Benleo @virginmedia Cancel it & stop your DD. Get a freeview mini box & pay for Disney

• 
  Adrienne Ayres (@adrienne_ayres) reported 7 minutes ago

  @virginmedia Dear Virgin I have no WiFi. Please help. I thought full fibre would put an end to a rubbish WiFi I also cannot make your app accept my account reference number or area reference number

• 
  ProudWhiteMe (@ProudWhiteMe) reported 9 minutes ago

  @Benleo Virgin Media has the worst customer service that i have ever experienced. It is almost impossible to speak to someone who speaks English well enough to understand what is going on. Its chat bots are a waste of space. Yet they continue to put their costs up every year without fail

• 
  Carrie (@IamCarrieagain) reported 11 minutes ago

  @virginmedia No, you absolutely don't understand. Leave me alone. Maybe I will be well enough at some point in the future to sort this. Maybe not. Your treatment of disabled people and your withholding of key information to a customer is disgusting. I'm cut off now, thanks.

• 
  Lol B (@enquiriesdesk) reported 11 minutes ago

  @Benleo Virgin Media are honestly useless. Hours and hours wasted on the phone over the years, nothing ever fixed. Staff seem completely incompetent. At one point I was so stressed I thought I was having a heart attack. Shocking service.

• 
  kevan ramsdale (@KevanRamsdale) reported 14 minutes ago

  @virginmedia S29 EA2010does not allow you to dictate the terms you provide a service! #disabledhatecrime all this has been provided seems a robot is responding not a human!

• 
  Mick (@MKE4612) reported 15 minutes ago

  @Benleo @virginmedia Make sure you announce which show you'll be showing this on, I would be very interested to watch. There are so many horror stories of people who are vulnerable and getting scammed by these mainstream companies like Virgin. **** them up Ben.

• 
  margaret petrie (@maggiemumof7) reported 17 minutes ago

  @virginmedia Down again been down all night.