Virgin Media outages and service status in Cefn Cribwr, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Cefn Cribwr, including 0 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- TV (69%)
- Internet (15%)
- Wi-fi (15%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cefn Cribwr, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cefn Cribwr, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 3: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cefn Cribwr, Wales
The most recent Virgin Media outage reports came from the following cities: Neath, Pentre, Pontyclun, Porth, Port Talbot, Mountain Ash, Maesteg, and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Neath
|
Internet | 8 days ago |
|
Pentre
|
Internet | 9 days ago |
|
Pontyclun
|
Wi-fi | 9 days ago |
Community Discussion
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Virgin Media Issues Reports Near Cefn Cribwr, Wales
Latest outage, problems and issue reports in Cefn Cribwr and nearby locations:
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Sara-Jane (@identiti32) reported from Price Town, Wales@virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL
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Angharad Stenner (@SproutStenner) reported from Cefn Cribwr, Wales@SkyUK have to be the worst broadband provider in existence. Can not wait for @virginmedia to get up to the crib and have a decent broadband provider #skyout #virginin
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didnโt have anything better to do on a Friday evening. Useless customer service continues
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia Youโve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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NATALIE BALL ๐ก๏ธ (@Natalieball1984) reported from Skewen, Wales@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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Sebbong ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@DSebburn) reported from Bridgend, Wales@SweatDoggGaming @virginmedia Never had any issue with BT Been with them 15 years
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Simon Rees (@si_rees) reported from Margam, Wales@virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.
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Robbie Phillips (@RobbieP99625428) reported from Aberavon, WalesVirgin Media nightmare to get advice and problems sorted
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Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales@virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!
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Michael owen โ (@mikeyowen2) reported from Cwmafan, Wales@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia Iโve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, Iโll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Duncan Lewis (@grumpyoldprof) reported from Skewen, WalesCould someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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Michael (@MikeARose98) reported from Cwmafan, Wales@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad ๐ก
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Rachel George (@George2Rachel) reported from Neath, Wales@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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Daniel Williams (@BottleShopDan) reported from Maesteg, Wales@vmbusiness It's been 11 days without service... and no call backs... I'd just really like to leave
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Geraint Reynolds (@Gezz99) reported from Aberavon, Wales@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong ๐คฆ
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Graham Crowley (@crowley180) reported from Pyle, Wales@Cdmconsultltd @virginmedia They all boast great customer service but itโs shocking the way they treat you
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๐๐ฒ๐ ๐๐ถ๐๐๐ด๐ฒ๐ฟ๐ฎ๐น๐ฑ (@Dex_Fitz) reported from Skewen, Wales@virginmedia So youโre telling me that because 3 separate members of your staff have lied and not raised a complaint when Iโve asked, I now need to send you a letter? Are you joking? #VirginMedia
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Simon Rees (@si_rees) reported from Margam, Wales@virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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tom (@tomcity1) reported@virginmedia Is your broadband the worst available?
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Melina Kakoulidis (@MelinaKakoulid7) reportedI am wondering on what is wrong with customer services advisers at @virginmedia Why would they ask me for my monthly price & when I tell them ยฃ27 I then get asked for my email address which I gave and then immediately after my email address confirmation they again ask my price
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Vicky ๐ (@Vicky51308928) reported@virginmedia your internet causing my son to have huge meltdowns. I am paying for a service that is incompetent, unreliable and damaging to my son due to his very severe condition. Last month your staff called my sons disability a โmental breakdownโ- not acceptable
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abdullah (@abdullah17801) reported@virginmedia Hi , Iโm really disappointed for the customer service standard, I have been charged twice double my bill and I have contacted the customer service team they promised me to solve the problem and call me back in week time. Somehow now more than 10 days and no one call
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BeKind (@Yolandae) reported@virginmedia do you have any idea when our area will have service? I am unable to reach your customer service to book an engineer.
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Chris (@plushchris34) reported@virginmedia Thats another problem (still unresolved) I cant log in to my account, I get a message saying I cant log in because I dont have a passkey, then when I try to log in with a password it wont let me, if I request a new password I get stuck in a loop
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Melvyn Malloch (@melvynmalloch) reported@virginmedia moved to your broadband service from @TalkTalk a few months ago it's something I regret everyday. Your customer service is non existent calls cut off before getting any help same as online help. I have a smart home with multiple devices that can't connect have never
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Mathew (@Mattyamc) reported@OliverGMcManus @virginmedia Every broadband company has a minimum speed they must deliver, if there failing then you are well within your rights to cancel. Call citizens advice, they have professional lawyers that will speak to them for you and trust me they will kick them in the nuts while there at it.
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Dave's Gaming (@TheGamingH1v3) reported@virginmedia can you sort the internet issues out ffs 3 days itโs been like this and Iโm unable to work
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Kelly Turner (@kellyj70) reported@virginmedia My son is job hunting and needs the internet. What with issues with you taking over my sonโs Netflix account and giving us ads, weโve had several times where we have lost services. Only renewed a few weeks ago! Wish Iโd gone to Sky.