Virgin Media Outage Report in Cefn Cribwr, Bridgend county borough, Wales

Problems in the last 24 hours in Cefn Cribwr, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cefn Cribwr, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Cefn Cribwr, Wales

The most recent Virgin Media outage reports came from the following cities: Porth, Neath, Treorchy, Ferndale, Port Talbot, Pontyclun, and Mountain Ash.

City	Problem Type	Report Time
Porth	Internet	12 days ago
Neath	Internet	27 days ago
Porth	Wi-fi	28 days ago
Neath	Internet	1 month ago
Neath	Internet	1 month ago
Treorchy	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Cefn Cribwr, Wales

Latest outage, problems and issue reports in Cefn Cribwr and nearby locations:

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 11 seconds ago from Skewen, Wales

  @virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?

• 
  Rachel George (@George2Rachel) reported 4 minutes ago from Neath, Wales

  @virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 7 minutes ago from Skewen, Wales

  @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

• 
  Christopher Guy (@ChrisJG1988) reported 9 minutes ago from Tonypandy, Wales

  @virginmedia I need some help with a question, I keep going to message online but it’s going round in circles

• 
  M (@FROMMARGAM) reported 11 minutes ago from Margam, Wales

  Hi @virginmedia we pay for 100mb but are getting 3. Thanks a lot. Margam, Wales. Don't give me any of that survey crap or dumb links. You fix it. Thanks.

• 
  Michael owen Ⓜ (@mikeyowen2) reported 11 minutes ago from Cwmafan, Wales

  @virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone

• 
  Vanessa Walsh (@NessafromNeath) reported 18 minutes ago from Neath, Wales

  Disappointed to be leaving Virgin Media having been a loyal customer for many years. Poor customer service- they were more than happy to terminate our contract without caring to discuss options. Having waited an age to discuss options this was so disappointing! #virginmedia

• 
  Rachel George (@George2Rachel) reported 21 minutes ago from Neath, Wales

  @virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues

• 
  Rachel George (@George2Rachel) reported 21 minutes ago from Neath, Wales

  @virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.

• 
  Duncan Lewis (@grumpyoldprof) reported 22 minutes ago from Skewen, Wales

  Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 23 minutes ago from Skewen, Wales

  @virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!

• 
  Rachel George (@George2Rachel) reported 28 minutes ago from Neath, Wales

  @virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.

• 
  Michael owen Ⓜ (@mikeyowen2) reported 30 minutes ago from Cwmafan, Wales

  @virginmedia network is the worst WiFi I have ever witnessed in my life.

• 
  Daniel Williams (@BottleShopDan) reported 35 minutes ago from Maesteg, Wales

  @WonderSpotCafe @vmbusiness We had exactly the same... forced into an upgrade..across our sites.. because they were no longer maintaining a package they were still selling.. We will be gone as soon as we can Also **** Branson

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 37 minutes ago from Skewen, Wales

  @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

• 
  Robbie Phillips (@RobbieP99625428) reported 43 minutes ago from Aberavon, Wales

  Virgin Media nightmare to get advice and problems sorted

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 45 minutes ago from Skewen, Wales

  @virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia

• 
  Duncan Lewis (@grumpyoldprof) reported 53 minutes ago from Skewen, Wales

  @virginmedia Can someone please help with an error code of 7400 with a TiVo box. I have been waiting on the phone for 30 minutes already. This is not a new installation but has just appeared. Help!

• 
  𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported 57 minutes ago from Skewen, Wales

  @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

• 
  Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported 59 minutes ago from Neath, Wales

  Customer service is an alien concept to @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Luke Montgomery (@LukieMontgomery) reported 9 minutes ago

  @virginmedia The number and click here link in original email doesn't work, the numbers I've found to call won't let me through without details... I have no way to contact you... Can I sent a private message here?

• 
  Mike (@runningmiker) reported 10 minutes ago

  @coxy1976 @virginmedia Unfortunately it’s the same for all broadband providers hiking prices. And to be honest apart from the price rises I’ve not had any major issues with them. But enough is enough now.

• 
  Martyna Rusinek (@MartynaRusinek) reported 16 minutes ago

  @virginmedia customer service is an absolute disgrace, I’ve spent the past five days trying to get in touch to someone on the phone as well as chat. After hours of waiting always get the same message that they’re closed for the day! Never experienced worst service!

• 
  Pyrii ♿🏳️‍🌈🏳️‍⚧️🇬🇧🦉 (@Pyrii) reported 21 minutes ago

  Well since my internet is out for 9 WHOLE HOURS today with no warning for "planned maintenance" I finally phoned @virginmedia and put a cancel on my internet as I look for better and cheaper options. Virgin wanted me to pay a third more than they're offering other customers 1/4

• 
  Pyrii ♿🏳️‍🌈🏳️‍⚧️🇬🇧🦉 (@Pyrii) reported 22 minutes ago

  offer the same as other customers were getting, even the same as people who went through cancellations. This was after 2 weeks of not being able to get through to cancellations. Unstable Internet, insulting cancellations team. Goodbye @virginmedia 3/4

• 
  princeginger(harry quin) (@pixxie19661) reported 23 minutes ago

  @virginmedia well the person had no idea about customer care she was not polite at all i tried to speak to her manager but she refused to put me through i did manage to pay my bill at the end this is the first time a person who works for virgin media was not polite manners count

• 
  Mash Gang (@gang_mash) reported 24 minutes ago

  @virginmedia Was told if we have it back on they have to cancel the order to turn it on at the new house, so it's not gone back on and we're using my tethered phone instead

• 
  Coxy (@coxy1976) reported 25 minutes ago

  @runningmiker @virginmedia That’s the bit that irks me the most, they earn good money from customers getting the service they are paying for, these companies don’t need to fleece those that can’t access parts of network etc. sky the same, been charging us in contract for broadband speeds we can’t get 🤯

• 
  Nikki Ciereszko (@NikkiCiereszko) reported 30 minutes ago

  @virginmedia I’ve just been told that following extensive outages to your service in 2021 which stopped me working from home, & being told that I’ll get a refund, the total amount you will give me is £9. What a joke! And you’ve increased everyone’s bills!!!

• 
  Nyree Kendall RN Dip, DN BSc, MSc, PGC ed (@KendallNyree) reported 30 minutes ago

  @virginmedia my internet keeps dropping in the bl7 area of Bolton. My hub has been checked and is fully connected. A message indicating the problem in my area will be resolved in 24 hours if not call back, is not helpful when you work from home and need internet connection