Virgin Media Outage Report in Treorchy, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Treorchy, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Treorchy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Treorchy, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Port Talbot, Pontypridd, Tonypandy, Mountain Ash and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Port Talbot |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Treorchy, Wales
Latest outage, problems and issue reports in Treorchy and nearby locations:
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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Paul Dignam
(@pauldignam) reported
from
Pontypridd, Wales
@AdamLee2011 Same not working for me either @virginmedia
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Gary Carter
(@Cartergaz) reported
from
Maesycwmmer, Wales
@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
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Karyn Phelps
(@Karyn_P2018) reported
from
Church Village, Wales
@SophieEB @virginmedia Can you sort my internet issues please?
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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ANDREW JUDD
(@cardiffrebel) reported
from
Pontypridd, Wales
@SonyUK #Xperia5II @virginmedia need help activating WiFi calling on my wifes new Xperia 5ii have gone in to settings to activate but option missing?
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alex wright
(@aliander) reported
from
Pontypridd, Wales
@virginmedia I'm fed up of trying to get in touch to sort out my rubbish broadband service, due to the fact you cant keep your end of the contract please cancel mine.
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
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Bethan
(@_bethancottrell) reported
from
Pontypridd, Wales
@virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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Kevin Williams 💙💛🏴
(@williamsk67) reported
from
Treharris, Wales
@JonoMoulds We’ve got a problem with Virgin media, too. We cancelled his mobile phone contract when it ended, but they kept on charging him. I cancelled his DD, now they are threatening to send the bailiffs round. Absolute ***** the lot of them. I’m ****** fuming butt!
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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Stu
(@P__TheLetter) reported
from
Bargoed, Wales
@virginmedia Really need to speak with someone to order a replacement SIM card. Phone lines say customer service is closed & so does the local store phone number. Live chat is taking hours.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Timothy Haines
(@Timuslloyd) reported
@virginmedia The issue isn’t the EDF, the issue was being sold a new contract in august, when I said I was moving, to now be told you can’t cover the new area. The issue is doing a formal complaint, being told a resolution has been made, but your colleagues nor myself could see what it is!
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Paul Caley
(@PC_ale) reported
Had another scam call about bad people in my internet today, didn’t break my record for keeping them talking- only 3 minutes today. Before he hung up he asked me “if I was mad? “ I am taking that as a win. On a serious note @virginmedia what is being done about scam calls?
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Anne Bowyer
(@anne3022) reported
@virginmedia Rubbish wifi! Remedy, fit a booster. Charged for it even though engineer can’t fit. Getting hold of them to explain is a nightmare. Phone-no answer after holding 45 mins. Made a complaint via email - no response after 28 days. Further complaint- no response. Poor customer service
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Melanie Bryan OBE DL
(@WhyNotChange) reported
@virginmedia Of course. And yes I have a new router provided last year. Your service has deteriorated hugely in the last few months and in the midst of a national crisis you think it ok to hike your prices. Appalling. And hanging on phone for 45 minutes unacceptable
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A h
(@networkbail) reported
@virginmedia Woken up and still no Internet available. Youre saying you can’t get a technician to me for at least 2 days. I’ve a key worker here who needs to teach over the Internet. Shocking service
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Katie G
(@Kat_Godz) reported
@virginmedia now calling for the third time in half an hour after being cut off by YOU twice and having now spoken to 5 different people. All I want to do is cancel my virgin broadband and believe me the reasons why are starting to pile high...
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jahnavi subramanyam
(@JahnVee125) reported
@virginmedia My internet plan with Virgin expires in March 2021 and I have been contacting your customer service to cancel further extension. Please assist on how I can terminate my plan.
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Yelduc
(@yelduc) reported
@virginmedia Of course, feel free to DM me. Upgrade to service has caused M63 account issues. Multiple calls and an engineer visit 2 weeks has failed to resolve.
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Shezza25
(@Sshez25) reported
@virginmedia service check says everything is fine but my download speeds are 0.39 and 9.72 in the last hour. I am due to teach at 9am. What is going on? #virginmedia #virginmediadown
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Stevo
(@Mr_Stevo87) reported
It's a good thing I am not working from home. I'd be in trouble if I was as my @virginmedia has been shocking. Non stop dropping! In a one bed flat too. Shocking service and they are putting prices up in March so will pay more to be annoyed