Virgin Media

Virgin Media Outage Report in Bridgend, Wales

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bridgend, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bridgend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bridgend, Wales 07/27/2025 16:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bridgend, Wales

The most recent Virgin Media outage reports came from the following cities: Neath, Port Talbot, Pontypridd, Rhondda and Bridgend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNeath TV
United KingdomPort Talbot Total Blackout
United KingdomPort Talbot TV
United KingdomNeath TV
United KingdomPort Talbot Internet
United KingdomPontypridd Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bridgend, Wales

Latest outage, problems and issue reports in Bridgend and nearby locations:

  • msb1302 Michelle (@msb1302) reported from Treforest, Wales

    @virginmedia Nope still down and isn't just me in the area.

  • Cluchman1 Jambo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Cluchman1) reported from Treforest, Wales

    Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia

  • Davetails David (@Davetails) reported from Aberavon, Wales

    @virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.

  • Mento56 Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales

    @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

  • welsh1lad Rob Weaver (@welsh1lad) reported from Rhoose, Wales

    @virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.

  • MikeARose98 Michael (@MikeARose98) reported from Cwmafan, Wales

    @virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡

  • Gezz99 Geraint Reynolds (@Gezz99) reported from Aberavon, Wales

    @virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.

  • JOHNSONGAYNOR GAYNOR JOHNSON (@JOHNSONGAYNOR) reported from Skewen, Wales

    @virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?

  • JamesMartin02 𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯 (@JamesMartin02) reported from Pontypridd, Wales

    @virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.

  • MrandMrs50Plus MrandMrs50Plus (@MrandMrs50Plus) reported from Port Talbot, Wales

    @virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales

    @virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Skewen, Wales

    @virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths

  • grumpyoldprof Duncan Lewis (@grumpyoldprof) reported from Skewen, Wales

    Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues

  • cardiffrebel ANDREW JUDD (@cardiffrebel) reported from Pontypridd, Wales

    @SonyUK #Xperia5II @virginmedia need help activating WiFi calling on my wifes new Xperia 5ii have gone in to settings to activate but option missing?

  • NettThom Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported from Neath, Wales

    Customer service is an alien concept to @virginmedia

  • aliander alex wright (@aliander) reported from Pontypridd, Wales

    @virginmedia I'm fed up of trying to get in touch to sort out my rubbish broadband service, due to the fact you cant keep your end of the contract please cancel mine.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ShanklyBob77 Ian Hawksey (@ShanklyBob77) reported from Aintree Village, England

    Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

  • RoadieRichB Rich B (@RoadieRichB) reported

    @O2 any support available? @virginmedia have completely locked me out of everything because of your merge and I really need to speak to someone at o2

  • entrustTMF entrustTMF (@entrustTMF) reported

    @virginmedia Wonder if you can help? Does the Virgin Media Service chat on Whatsapp still work? I've used it successfully in the past I sent a message on Friday morning-but haven't had a reply or acknowledgement since If it just takes time-that's fine-but would like to know

  • DezzaMUFC Dezza (@DezzaMUFC) reported

    @virginmedia any reason why we can't sign in to my virgin media , just goes around in circle asks you to verify an email then takes you back to login screen to do it all over again been like that over a week now. Tried app and browser same thing

  • mylesfitz Myles Fitzpatrick (@mylesfitz) reported

    @virginmedia We will see. Pretty terrible start so far, still can’t link my Virgin Media account so can’t see anything which you blamed on an outage even though I couldn’t access it when I signed up - asked the rep to send me text message updates but you’re sending them all to my wife…

  • Howden10 Tom (@Howden10) reported

    @mylesfitz @virginmedia Worst customer service you'll ever experience when you try and sort it too. Just jumped ship to sky me.

  • Jamie_Badman Jamie (@Jamie_Badman) reported

    @ELPigeon45698 @virginmedia What was the fix for this please? I've got same issue. Virgin media app says not available and I can't log into the sky sports tv app via the virgin log in. What's changed?

  • PlannerMarj David Marjoram (@PlannerMarj) reported

    @Safc1879_ @SkyUK @virginmedia Been piss poor mate. Not impressed.

  • Safc1879_ Liam (@Safc1879_) reported

    @PlannerMarj @SkyUK @virginmedia Sounds like an issue somewhere. I've barely had an outage in 5 years

  • colinbut66 Colinbut66 (@colinbut66) reported

    @virginmedia virgin media down again biddulph again