Virgin Media Outage Report in Bridgend, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bridgend, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bridgend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 03: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Bridgend, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Neath and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Internet | |
| Neath |
Internet | |
| Port Talbot |
Total Blackout | |
| Port Talbot |
Internet | |
| Port Talbot |
Total Blackout | |
| Port Talbot |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bridgend, Wales
Latest outage, problems and issue reports in Bridgend and nearby locations:
-
Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
-
Kevin Williams 💙💛🏴
(@williamsk67) reported
from
Treharris, Wales
@JonoMoulds We’ve got a problem with Virgin media, too. We cancelled his mobile phone contract when it ended, but they kept on charging him. I cancelled his DD, now they are threatening to send the bailiffs round. Absolute ***** the lot of them. I’m ****** fuming butt!
-
Nett 🏴
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?
-
Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
-
Bethan
(@_bethancottrell) reported
from
Pontypridd, Wales
@virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...
-
Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
-
alex wright
(@aliander) reported
from
Pontypridd, Wales
@virginmedia I'm fed up of trying to get in touch to sort out my rubbish broadband service, due to the fact you cant keep your end of the contract please cancel mine.
-
Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
-
Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
-
Karyn Phelps
(@Karyn_P2018) reported
from
Church Village, Wales
@SophieEB @virginmedia Can you sort my internet issues please?
-
Robbie Phillips
(@RobbieP99625428) reported
from
Aberavon, Wales
Virgin Media nightmare to get advice and problems sorted
-
Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
-
𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
-
ANDREW JUDD
(@cardiffrebel) reported
from
Pontypridd, Wales
@SonyUK #Xperia5II @virginmedia need help activating WiFi calling on my wifes new Xperia 5ii have gone in to settings to activate but option missing?
-
Paul Dignam
(@pauldignam) reported
from
Pontypridd, Wales
@AdamLee2011 Same not working for me either @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
BRI🎀
(@BreeBruuh) reported
@virginmedia are you guys joking ? , 3rd internet outage these week ???? I have important things to do wtfff ??? No WiFi for meetings , teams or zoom until 9pm ??? #virginmediadown I hope you refund your customers some money what we paying for boo boo the fool ?😡😡 #virginmedia
-
Jamie.
(@itsjamielike) reported
@virginmedia I just want to access 5G services again, I was moved back to the EE network as a temp fix for a different issue initially. I wanted to raise a complaint with the agent lastnight after an awkward silence the call conviently was ended.
-
Linda
(@cynicalgranny1) reported
@virginmedia We didn't know about the mobile 789 number as it is so confusing to navigate around your site & actually find a way of contacting you. However we didn't get any explanation as to why we keep getting no service even after contacting you. .
-
Amanda Russell
(@arr045) reported
@virginmedia I was told that the anticipated fix date is 25 March. By then my services will have been unusable for 3 weeks. The recorded message says upgrade and will be restored by the next day, staff say fault. The fact that virgin appear to have made no effort to assist those affected..!
-
Sarah Kearney
(@Srahak) reported
Appalling service again by @virginmedia finally got hold of a customer adviser who kept repeating the same information. Then gave me another number to call and it’s the same options as before! 4 days of loosing connectivity is not good enough.
-
Elkie2
(@elkievale) reported
@virginmedia can you please stop sending me bills for a service I cancelled weeks ago as it didn’t work whatsoever!!! Not calling your centre as no one ever answers. Total farce of a company!! I want compensation for the days I lost!!!! @richardbranson
-
Phil Atkinson
(@MadAsAtters) reported
I'm trying to complain about the service I'm getting from @virginmedia but I've an intermittent connection... How funny am I?
-
Milkybar
(@Bigwilkey) reported
@virginmedia Had to ring up, they think its a firmware issue as the box won't boot to home screen now, sending a tech tomorrow, thanks for the reply
-
Sturgeon Sturgeon get tae ....
(@Gretadoone) reported
@virginmedia @virginmedia Please don’t say you can’t when what you actually mean is you won’t. No reason why you “can’t” do existing customers the same deal as you are offering new customer.
-
Ian
(@ianmid1) reported
@virginmedia @johnpaul0001 How do I get my refund for loss of service.. when I phoned they said it was registered for money back ...still nothing .. what a shame, maybe get folk to report it to ofcom