Virgin Media Outage Report in Bridgend, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bridgend, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bridgend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Bridgend, Wales
The most recent Virgin Media outage reports came from the following cities: Ferndale, Neath, Tonypandy and Port Talbot.
| City | Problem Type | Report Time |
|---|---|---|
 Ferndale |
Internet | |
| Neath |
Phone | |
| Tonypandy |
Internet | |
| Port Talbot |
Wi-fi | |
| Port Talbot |
Internet | |
| Pontypridd |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bridgend, Wales
Latest outage, problems and issue reports in Bridgend and nearby locations:
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Rob Weaver
(@welsh1lad) reported
from
Rhoose, Wales
@virginmedia my email has stopped working , inc web mail . Rest pass also fails . Is there any issues ? Was working yesterday.
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𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯
(@JamesMartin02) reported
from
Pontypridd, Wales
@virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.
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Nett 🏴
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
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MrandMrs50Plus
(@MrandMrs50Plus) reported
from
Port Talbot, Wales
@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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GAYNOR JOHNSON
(@JOHNSONGAYNOR) reported
from
Skewen, Wales
@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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David
(@Davetails) reported
from
Aberavon, Wales
@virginmedia You could have offered an existing customer a fair price 4 months ago, @youfibre are in my area now so you are done.
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alex wright
(@aliander) reported
from
Pontypridd, Wales
@virginmedia I'm fed up of trying to get in touch to sort out my rubbish broadband service, due to the fact you cant keep your end of the contract please cancel mine.
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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Jambo🏴
(@Cluchman1) reported
from
Treforest, Wales
Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia
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Michelle
(@msb1302) reported
from
Treforest, Wales
@virginmedia Nope still down and isn't just me in the area.
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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ANDREW JUDD
(@cardiffrebel) reported
from
Pontypridd, Wales
@SonyUK #Xperia5II @virginmedia need help activating WiFi calling on my wifes new Xperia 5ii have gone in to settings to activate but option missing?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Dipper 📈
(@searchandrew) reported
Didn’t want to cancel but I wasn’t given any reasonable alternative - only option was to pay as much as I’m paying now for poorer internet/no TV. I literally just want internet for a reasonable price but felt like @virginmedia weren’t interested in keeping a loyal customer. Poor.
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jordan molloy
(@jordski_molloy) reported
@virginmedia customer service is astonishingly bad. Truly never known anything like it. Had someone hang up on me x 2, promised a call back that never happened x 5. On hold NINETY minutes and counting today. Everyone I DO get through to has no visibility on any prior discussion.
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Mo Saghir
(@MohammedSaghi13) reported
@virginmedia After waiting on the phone for 1 and half hours. I got through to your customer service, who has disconnected the call after mentioning i want to cancel my contract. I am now having to call again and hope noone disonnects this time. Awful
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Dean Pullen
(@Pullen1990) reported
@virginmedia Been trying to get of Virgin Media for 3 days, constantly busy! Awful service last few days and contract about end. Can’t speak to anyone about it either....
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Darksider
(@BenMyatt74) reported
@virginmedia I closed my home broadband account with you over 4 months ago when I moved home. However you still have not updated my credit record and having something linked to my old address is causing issues on my credit report! 😡
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@BtC
(@btc55_btc) reported
@virginmedia Are customer services working today?
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Vanessa
(@strolive) reported
@virginmedia I do Please send me a number via DM where i actually can get help
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mel gatward
(@melGatward94) reported
@virginmedia your Service is beyond diabolical. We had your equipment installed on December 23rd. Since then we have contacted complaints, with no response, had 3 technicians who all say there is an issue with the line on the street, they’ll send another technician to fix (1)
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Lee Shrimpton
(@leeshrimpton) reported
@virginmedia 1 hour wait time on phone still haven’t got through even calling as a customer , the is only so long you can use covid as a excuse
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Alan Goddard
(@bigalby56) reported
@virginmedia Unusually there are no issues in the area, I spoke to someone who told me to restart the hub, I’ve been restarting and resetting constantly. They did something and I appear to have some sort of wi fi back but everything that is connected to Ethernet has stopped. Now at Wits end.