Virgin Media Outage Report in New Tredegar, Caerphilly County Borough, Wales
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The latest reports from users having issues in New Tredegar come from postal codes NP24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Tredegar, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Tredegar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near New Tredegar, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: New Tredegar, Treharris, Newport, Caerphilly, Porth, Pontypridd, Treorchy, Ferndale, Mountain Ash, Cwmbran and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 New Tredegar |
Wi-fi | |
| Treharris |
Wi-fi | |
| Newport |
||
| Newport |
Internet | |
| Newport |
Internet | |
| Caerphilly |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Tredegar, Wales
Latest outage, problems and issue reports in New Tredegar and nearby locations:
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia there seems to be an issue with tv and broadband in np20 area. Please sort it out, I’m missing the football #virginmedia #fault
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
@virginmedia Your just as bad as sky lol
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Curtis_Tyler
(@OfficialCurtiss) reported
from
Cwmbran Central, Wales
@virginmedia have got to be the worst company to go with for broadband. Paying the “best broadband “ yet it drops every week. Trying to order a booster is a ******* nightmare , absolutely joke, shouldn’t even left SKY. Tamping 😡😤
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
Cheers @SkyUK for ruining your app. Bloody stupid. I’m beginning to hate sky. I think I’ll check out @virginmedia instead
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Ian McIntosh
(@iantosh4) reported
from
Newport, Wales
@virginmedia Very frustrating as seem to just go around in circles with the same issues! Could you arrange for someone to call 2mo to discuss and resolve please (Save me calling and waiting again)
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Naomi Haughton
(@Nogsynoos) reported
from
Tonypandy, Wales
@virginmedia I'm nearly 21 months into a 36 month contract I have a NOTE 8. I am not getting on with the mobile it's massive and stupidly big for someone with little hands. Am I able to down grade to a smaller one I want my iphone se again #littlehandproblems
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Morgan Lowry
(@morganlowry3) reported
from
Cwmbran Central, Wales
@virginmedia Our tele has no signal, had problems with it for a few weeks. Some channels just have an error message of ‘no signal’ and others are pixelated so badly that you can’t see the programme at all 😩
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
@SkyHelpTeam @SkyUK @virginmedia Load of crap. Removed a good application and replaced it with utter crap. Nice move Sky.
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@leonclarance @virginmedia Wi-fi is completely crap!! Their new box is total Shite!!!
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Michael Enea
(@mikeenea) reported
from
St. Julians, Wales
@virginmedia down yet again. Last month, the broadband has gone to shite. Very frustrating. Seriously giving thought to switch supplier now (first time in 10 years).
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Adam Gardner⚡
(@adamxgardner) reported
from
Cwmbran Central, Wales
@virginmedia It says there are no known issues with my broadband
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Phil Rogers
(@philmonkey) reported
from
Ponthir, Wales
@DannyHackett @virginmedia If they’re saying it’s an area fault maybe the signal to the box isn’t within the acceptable conditions so it has to reconnect often. Same problem in Dartford but fixed on their end after several calls...
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Morgan Lowry
(@morganlowry3) reported
from
Cwmbran Central, Wales
@virginmedia I want someone sent out to fix it, end of. Also not paying for this month, as it’s a joke of our service 😊
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Adam Gardner⚡
(@adamxgardner) reported
from
Llanyrafon, Wales
@virginmedia why have you sent two random people to my street today, cold call and come in my property due to internet issues and NOW MY INTERNET DOESNT WORK. WHAT ARE YOU PLAYING AT.
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kevin wheeler
(@K_J_Wheeler) reported
from
Cwmbran Central, Wales
Credit where it is due, had outstanding customer service from @Screwfix @SkyUK and @virginmedia this weekend.
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Adam Gardner⚡
(@adamxgardner) reported
from
Cwmbran Central, Wales
@virginmedia Virgin ID’s. In the area due to problems with the network, changed over fittings to cables to outside box and internal cables now my internet doesn’t work. Need this sorted immediately.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
So @virginmedia sat an hour in help chat waiting for reply regarding my issue/query of my broadband After an hour I guess you wasn't interested in helping me out. To me shows a totally lack of respect to a loyal customer with full package 🤬 Could you provide a CS number
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Richad Page
(@RPagey) reported
from
Beechwood, Wales
@virginmedia hey there been trying to get in contact with your complaints team for over an hour now regarding a second breach of data protection. After being in hold numerous times and then cut off can you give me any ideas how to contact them regarding this data protection issue
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Ian Davies 🏴 🇪🇺 🏳️🌈 #IDIC 🖖🏻
(@IDLLAP) reported
from
Cwmbran Central, Wales
@virginmedia after your poor installation at my brother's house, cable running across the hallway, you now want to charge him to put your mistake right. He shouldn't be charged for your engineer leaving a trip hazard
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’ve said this more than once before on here and I’ll say it again. VM broadband is crap!! Their Wi-fi is shi., keeps cutting out yet they promise it is better and stronger. Don’t believe it!! The old router was far better than this rubbish!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Kershaw
(@DannyKershaw11) reported
@virginmedia The service page has said the same message for the last 5 days. It states that the problem has been identified and an engineer is on the way to fix the issue ! Is the engineer crawling on their hands an knees by any chance, with them being so slow ?
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Teese Marie
(@TeeseMarie) reported
@virginmedia Yeah I’ve checked the above link, saying there’s something wrong in our area which you’re working to fix. On there it says that the latest there will be delays is 15:05 today and there’s an engineer, however nothings changed and the broadband still isn’t working
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Ifran
(@Ifran33666617) reported
There’s still an issue with your connection We’re looking into it. Check back here after 21 hours using the link we sent you, and if there’s still an issue we’ll help you book atechnician.#virginmedia wish I went with a different company. Avoid #virginmedia 21 hours!! I have work
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steveCOYS 💙🕺
(@harwood_steve) reported
@virginmedia Are being serious I’ve just got home and still no Broadband service in my area!! ALL DAY this has been so when will it be fixed as I’m working from home tomorrow & without WiFi that is impossible?
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clairelou00
(@clairelou001) reported
@virginmedia Nope, doesn’t work asks to set up account now and errors.
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Neil Man Of Steel
(@mrneilo) reported
@redzieredz @virginmedia @boostgaming I know what you mean, our customer service adviser kept sniffing snot up his nose every 5 seconds!! 🤢. We have no TV, no broadband, 3 teenagers off school climbing the walls and apparently it's going to take 7 days for an engineer to come out!!!!
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Vee WA
(@curlyspacegirl) reported
@virginmedia Not good enough. 4 times the re-pull’s been scheduled, 4 times no-one’s turned up. We receive no communication as to why, or even that it’s been cancelled. Whenever we call we get nowhere because no one knows what’s going on. Service is appalling.
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Maya The Barbarian
(@NinjaPulls) reported
@virginmedia It’s down again.
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L
(@BSc_Graduate) reported
@virginmedia I don’t have the patience any more. I feel like a broken record, calling up and having to explain the same thing over and over again. You should have notes on this.
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gill brown
(@gill25356) reported
@virginmedia absolutely sick of my house wifi buffering 😡 Get no help when I phone to complain, according to them, everything is fine, so they won’t send out an engineer to investigate 😡