Virgin Media Outage Report in New Tredegar, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Tredegar, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Tredegar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 12:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near New Tredegar, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Caerphilly, Newport, Pontypridd, Tonypandy, Mountain Ash, Cwmbran and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Newport |
Total Blackout | |
| Newport |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Tredegar, Wales
Latest outage, problems and issue reports in New Tredegar and nearby locations:
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Thea
(@theasthinkings) reported
from
Abergavenny, Wales
@virginmedia please Please PLEASE help me. I have been waiting for a response for hours on your webchat and still haven't spoken to anyone. All I'm trying to do is move my broadband to a new address. Customer service shouldn't be this hard.
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alex wright
(@aliander) reported
from
Pontypridd, Wales
@virginmedia I'm fed up of trying to get in touch to sort out my rubbish broadband service, due to the fact you cant keep your end of the contract please cancel mine.
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🦋 Karen 🦋
(@KHoulgrave) reported
from
Newport, Wales
@virginmedia cannot make or receive calls over 24hrs now, no 4g told outage in NP10 area how long is this going to last please? #virginmobile #outage
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia An engineer came and replaced my hub, bits on the wall outside and bits in the box down the road. So far so good 🤞
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Peter Robey
(@peterrobey) reported
from
Risca, Wales
@playzone1000 @virginmedia Had exactly the same experience! Has to be the worst customer service experience ever!
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia any issues in NP10? For the past two days my Internet has been cutting out every few minutes, making WFH and virtual conferencing absolutely appalling/unfeasible.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia The issue is intermittent so not currently. The 3.0 hub has been rebooted multiple times and has had a factory reset but I still have intermittent Internet.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes, but it only takes around 30 seconds and says there is no issue.
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El Unico
(@ElUnicoblog) reported
from
Liswerry, Wales
@virginmedia Awful service, trying to charge me four times my bil!!!!!!
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@virginmedia had new hub 4 modem arrive yesterday, set up and worked fine for about 12 hours now it doesn’t even have power. Did not even last a full day. Load of **** it is #virginmedia #broadband #wifi
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Berry
(@berryleigh) reported
from
Beechwood, Wales
@virginmedia I made a complaint January 12th. I phoned on 15th to chase it. I was told you would be in touch and you haven’t been. Your T’s and C’s say 28 days. We are now on day 38! You responded quickly to @SophieEB how come you can show everyone the same respect! Your rubbish!
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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ANDREW JUDD
(@cardiffrebel) reported
from
Pontypridd, Wales
@SonyUK #Xperia5II @virginmedia need help activating WiFi calling on my wifes new Xperia 5ii have gone in to settings to activate but option missing?
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The Devil
(@Munchiemon) reported
from
Newport, Wales
@virginmedia Yes. Please can you look into the Internet in NP10. It cuts out constantly and isn't the service I'm paying for.
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
Oh, maybe not. Even though the website says no problem, there is a problem with the broadband round here 🙄 @virginmedia
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𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯
(@JamesMartin02) reported
from
Pontypridd, Wales
@virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.
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Katieeeeeeeeeeeee 👻
(@SewScandalous) reported
from
Newport, Wales
Oh, looks like @virginmedia have disconnected my service 7 days before they were meant to 🙄 Absolute rubbish.
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The Devil
(@Munchiemon) reported
from
Newport, Wales
Thankful for 4g tethering. First time having to working from home consistently and @virginmedia have let me down big time. 👎
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emma McHugh (She/Her) 🏴🏳️🌈🏳️⚧️
(@EmmaBlurbs) reported
@Hannah_L98 @virginmedia Thanks, just because they're reporting it went down at 1am.
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Darnie
(@TheMrDarn) reported
@virginmedia are you aware of an issue that is affecting broadband services for Virgin Media customers as well as your contact centres? Are your teams currently working to identify and fix the problem as quickly as possible? And do you apologise to those customers affected?
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Liverpool Vista
(@LiverpoolVista) reported
I see #virginmedia is trending this morning, due to the outage. More like #SulliedVirginMedia🙄 Back on now, thankfully.
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Lorenzo Pasquinelli
(@lpasquinelli) reported
@ctosi @virginmedia It's not just a DNS issue, I use google dns and connection wasn't working 2 hours ago, lot of intermittent time out.
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Elton Bong
(@NEWolekick) reported
If you want to see entitlement, check out the replies to virgin media’s latest outage tweet #virginmediadown #virginmedia
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Ariadne Griffin 🦋
(@Ariadne_Reviews) reported
My favourite thing is when #VirginMedia announces a problem that's been ongoing for several hours just 10 minutes before they fix it to make it look like they work really fast.
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SarahL💚
(@SarahLooker4) reported
@virginmedia No Internet mobile data off virgin mobile very slowly and your prices are going up for what service exactly?
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Barry Wall
(@HeadWarriorTWM) reported
@virginmedia @SoniaPoulton This is ongoing, as a business customer i am expecting a lot better service for the amount of money I am paying you. I am now looking at alternatives.
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Sonia Poulton
(@SoniaPoulton) reported
@virginmedia This is a prolonged issue. I have had a number of conversations with your account about this. Virgin asks for too much money and does not supply the premium service for it. I am looking elsewhere because I can no longer rely on your service with my work.
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Surly Dev
(@surlydev) reported
@Suspect10259228 @biglesp @virginmedia it has come back up, however the tweet they put out announcing issues is getting some choice replies